Guesthouse Rollando

Italy , Genoa
VERNAZZA, Via M Carattino 5
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20 reviews shown

8/10

Excellent

05 Jul 2024

Jennifer

This apartment was centrally located. The bed was comfortable. No AC but the fans worked well. There are lots of stairs to get to it so not easy with luggage but not terrible. The host is very nice and easy to work with.

Leisure Partner

10/10

Exceptional

11 Jun 2022

Fredia

The property was quite comfortable. The bed was firm but not hard. It had a refrigerator with a small freezer.
The rooms had been well cleaned. I can recommend this place.

As in a lot of the places we stayed in Italy, one has to climb a lot of stairs to access the property.

Leisure Partner

2/10

Poor

07 Apr 2022

Glenn

Was clean and well located.Very noisy.Cold no heat could not find owner.No soap too moch money

Leisure Family

2/10

Poor

29 Sep 2021

MIRO

The property was not that i expect . The bathroom is so small. I never see nothing like that before. No head shower and the bathtub is to small and dirty. No shower curtain at all...When you take shower water goes everywhere. They have fridge but no sink,,,If you want wash a fruit or something you must to use the bathroom sink, Big sign in the \"kitchen says\" is private. Dont open the doors. So no kitchen, no stove, no microwave...The wifi a asked for and they said doesnt work. I asked for breakfast and they said was not included . But when i booked the info said wi fi and breakfast. we feel very unsafe. No keys for the entrance \"kitchen area\" no keys for the bedroom....The entrance is on the side de street and you must to climb 69 steps until your bedroom...Irregular stones going up...i am writing this because some people like me have no idea what expect...dont be surprise..Another thing before we arrive they asked my creditcard info . I said i payed already and they said no. after i said i have all the receipt from expedia they said ok, So be careful...

Leisure Partner

2/10

Poor

26 Sep 2021

MIRO

I am writing because I want advice the next guest to this place . 69 steps until the room, they have fridge, but no sink , you can’t use any plates at the place” the signs say don’t use , don’t open , is private “ really why they rent if you can’t use anything ? The shower is the smallest I have see in one month in Italy . Dirty . No shower
Curtain , no head shower , just small bath tub can’t you get in. The info says included breakfast, but when I asked they say no, only for advertise . And they say have wi fi. When I asked by text message he said no . Doesn’t work .
I asked discount because no Wi-Fi and no breakfast they said no . To bad . I don’t recommend at all. The only think is great is the balcony . That’s all.

Leisure Partner

10/10

Exceptional

23 Sep 2021

santos

This is a lovely and charming room just over Via Roma. Rustic but that’s to be expected in this small village. We had a terrace and that made a big difference. I recommend it. Hassle free.

Leisure Partner

4/10

Poor

16 Sep 2021

Juan

Shower head keeps falling and creating a potential hazard.
Room took 40 minutes to find even though it was on the Main Street and minutes from the train station. Had to ask 4 local merchants to help. Very, very frustrating. Need better after hour instructions. Why not have a sign on or near the door to let you know where it is?

Leisure Partner

2/10

Poor

09 Aug 2021

Giacomo

No TV. No Internet. No cleaning. For entire stay.

No TV, no Internet, no daily cleaning during entire 3 day stay. No interest in fixing the situation with internet and TV, even though I texted him many times. Full price paid for room. Nothing special about the room. Very disappointed. This was the worst booking I ever made on Hotels.com.

Friends_and_family Friends

8/10

Excellent

16 Aug 2020

Craig

Great location

Great location right in the middle of vernazza! We loved our time here. Would stay again.

Partner

6/10

Pleasant

16 Oct 2019

Verified traveler

The room was clean and convenient. It had the necesary bed and bath supplies but the kitchen was poorly supplied. Fortunately our stay was short so it did not impact us much.

Leisure Friends

8/10

Excellent

24 Sep 2019

Kevin

Top location in Vernazza

A great location in Vernazza; so close to the railway station. Easy location to find and the apartment is accessible from the street by way of steps, and then stairs within the apartment. The view from the balcony makes the exercise so worthwhile. What better place to sit and sip your wine and enjoy the hustle & bustle of the street down below!
Plenty of eating options nearby, and only a short walk to the beach/sea. The path to Corniglia passes right by the entrance to the apartment. The continental breakfast (European style) provisions replenished daily are adequate, but don't expect milk to be provided for your coffee/tea. There are no cooking facilities in this apartment, but who needs them with all the restaurants and cafes so close. The pedestal fans provided good ventilation and cooling. Be aware there is no airconditioning in the apartment.
All in all, a clean and comfortable place to stay to experience the authentic Vernazza, and accommodation that didn't disappoint.

Partner

10/10

Exceptional

17 Aug 2019

Verified traveler

The apartment was nice and spacious for 2 people. Everything is within walking distance. You have to walk up a lot of stairs to get to it so just keep that in mind. Otherwise, a great place to stay in Vernazza.

Leisure Partner

8/10

Excellent

10 Jul 2019

Vicky

Chinque Terre hiking

Three night stay to explore the Cinque Terre villages.

Family

4/10

Poor

07 Jul 2019

Verified traveler

The place was clean which was good. But it was really hard to find and the instructions weren’t provided. We were also not told about the wifi password. For people going to Cinque Terre for the first time it can be confusing. The location was good as it was on the main road and there are very minimal steps to carry suitcases up.

Leisure Partner

10/10

Exceptional

22 May 2019

Verified traveler

The terrace and view, location, privacy, and comfortable bed were all fabulous!

Leisure Partner

6/10

Pleasant

01 May 2019

Ross

No welcome mat

The location is good. Check in was simple.
The apartment is clean, but disappointing in some aspects.
1. The shower is over the tiniest bath you have ever seen and has no curtain.
2. Towels aren't changed daily, but you have to mop the water off the floor with something
3. The kitchen looks good with a big fridge, but in reality they left 2 plates, 2 cutlery, no sink to wash up, no microwave, cupboards all locked, nothing to cook with, so not much point having a big fridge.
4. Everything was locked away and it just felt like you were an unwelcome paying guest in someones home, and they will bring all the good stuff out when you leave!
5.The breakfast was adequate but just some dry biscotti and Jam, and pre pavkaged croissonts on the table (to be eaten off the dirty plate from teh night before because no kitchen sink!).

Partner

8/10

Excellent

26 Sep 2018

Eric

Clean, basic room in the center of Vernazza

This was clean, basic room right in the middle of Vernazza. Excellent location near good restaurants and the train station. Everything in the room was clean and worked.

Partner

6/10

Pleasant

10 Aug 2018

Verified traveler

The accommodations were okay, the staff did daily turndown sevice. There was no AC but a fan was provided. We adjusted too the lack of ac after the first night. If you are expecting a full B&B breakfast you will disappointed as it is hardly a B&B. They provide pre packaged croissants, tarts and Melba toast w/Jams.

8/10

Excellent

19 Jul 2018

Verified traveler

Check out

The location and the room are nice, very cool balcony to drink a chill beer or wine. The only problem we found is that the stuff don’t know what time is the check out. They opened the door and come into the room with us still in the bed, embarrassing

8/10

Excellent

19 Oct 2025

Anita

Helt ok, mange trapper opp. Fikk feil rom første natten( hadde bestilt med balkong),knotete å låse opp døren til selve rommet.

Friends_and_family Friends