Grand Erbil Hotel

Kazakhstan , Almaty
ALMATY, Sauranbaeva Str 5
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50 reviews shown

10/10

Exceptional

16 Oct 2025

Reza

Great hostel with lots of amenities & good breakfast

10/10

Exceptional

05 Oct 2025

Tatiana

It's a nice hotel and I would like to come back!

Leisure Self

2/10

Poor

16 Aug 2025

Sameer

We stayed here for 2 nights and it was not the best experience. I noticed stains on the carpet and some of the blankets and towels. The bathroom was small and the bathtub with the shower curtains made it almost impossible to not spill water on the bathroom floor, yet they have a sign saying they’ll charge you 50,000 tenge for spilling water on the floor.

The WiFi was so bad. Imagine after a long day hiking, you can hardly keep a phone call going with your family back home.

The street seems a little sketchy, the view from window in our room was just some garbage dump below us. Not sure if it was staff or some local but always smoking outside and staring. The staff didn’t seem friendly either, not like the staff at other hotels who are very endearing.

Leisure Family

4/10

Poor

02 Jun 2025

Bilquis

Not very friendly

Leisure Friends

6/10

Pleasant

25 Apr 2025

Leon

Wifi didn't work well
Wouldn't print a boarding pass
Spa is closed
Noisy next to room

10/10

Exceptional

27 Feb 2025

Muzaffar

Very noisy, the restaurant in the hotel plays the music very loud until 5 a.m.

2/10

Poor

13 Nov 2024

Gregory

Worst hotel I’ve ever stayed at. I had to be moved to three rooms because of problems. Two the air conditioning didn’t work. The phone didn’t work in any room. The restaurant at the hotel has dancing parties every night. They last until 3 in the morning on weekdays and five in the morning on weekends. We had to leave early because the staff stoke a pair of $900 earrings.

Leisure Partner

10/10

Exceptional

07 Nov 2024

ILIAS

clean room, nice people

Business_and_leisure Friends

2/10

Poor

06 Oct 2024

Puneet

Filthy old property

2/10

Poor

13 Aug 2024

Ekaterina

Terrible experience. The AC and Wi-Fi were both non-functional, making the stay uncomfortable. The cleanliness was disappointing—towels that should have been white were grey and dingy. The only redeeming factor was the breakfast, which was decent. I wouldn't recommend staying here.

Leisure Family

8/10

Excellent

11 Jul 2024

Didier

Good hotel for one night

Good hotel for one night

Friends_and_family Family

4/10

Poor

14 Jan 2024

Gintautas

Strong sewage smell in bathroom. Low water pressure in bathroom.

2/10

Poor

09 Nov 2023

Arseniy

Leaving the hotel premises, I witnessed a distressing scene of a man physically assaulting a woman, causing a public outcry. Despite the evident commotion, approximately ten bystanders remained passive, declining to intervene. Shockingly, even the security guard on duty abstained from taking any action. Upon alerting the hotel management via phone, my friend was assured that the situation was being handled, despite the ongoing violence inflicted on the woman just outside the hotel premises, resulting in severe facial injuries.

Business Self

4/10

Poor

07 Sep 2023

Ahmed

The room had good spce area but need rerenovation.

Leisure Friends

8/10

Excellent

04 Jul 2023

SEKAR

on over all it was ok and good.

Leisure Friends

6/10

Pleasant

23 Feb 2023

JEAN

internet was very poor or none and room service was every other day

Leisure Self

8/10

Excellent

03 Nov 2022

Jimmy

I liked that hotel did not make a big deal about checking in, after a long flight this is appropriated.

Leisure Partner

2/10

Poor

07 Aug 2022

Begimai

Didnt like it

6/10

Pleasant

12 May 2022

Vadim

Free shuttle service “included” in the hotel amenities doesn’t exist in fact. Had to pay for a taxi cab to get in there and back to airport

2/10

Poor

19 Jul 2021

Verified traveler

Nothing

6/10

Pleasant

21 Jun 2020

Dorothy

This hotel is dated, dark and depressing. This hotel is okay if you need a place to stay in between flights, but not good for a holiday stay. We booked the hotel for three nights, but stayed for one night. When we checked in, we were ignored and finally another person came to check us in because the other girl was talking to another employee. While trying to check in a disagreement took place between the employees which was loud and made me feel uncomfortable. We wanted to go swimming and relax; however the pool didn’t open until 1:00 PM and when we did get to the pool area, it was dark and not relaxing at all. We were told the breakfast buffet was from 7:00 to 10:00, but at 8:30AM a cold breakfast of hard cooked eggs with warm yogurt and vegetables was delivered to our door. Don’t bother putting out the Do Not Disturb sign because the ignored the sign. Also there was no seasoning on the food and no salt/pepper was brought either. You would think someone would ask why we were checking out two days early, but no no one even noticed we were checking out early. This was not a good experience at all.

Leisure Partner

4/10

Poor

19 Mar 2020

Verified traveler

Arya to far from sity scare. poor aria of road ok fo on peepol

Friends_and_family Friends

8/10

Excellent

12 Aug 2019

.pleasant hotel, met expectations, relatively close to airport

Leisure Friends

2/10

Poor

10 Dec 2017

Sergei

Miserable

I regret I haven’t read reviews before booking. This is a typical (for CIS countries) near-train station hotel - drunk and aggressive people, loud music, smells, etc. No sound proof at all. The only reason I booked it is because I needed a hotel close to the airport to spend a night there - and in fact I wasn’t able to sleep at all. Please don’t make my mistake

8/10

Excellent

25 Aug 2017

Dave

Old fashoned faded 'grand hotel'

Very handy airport nightstop. Good personal early morning drop-off for my flight, (05.00) by hotel-s own vehicle = reliablity!. Selection of barfood or bog underused ballroom restaurant . Useful praduktt (grocery) over the road so no need to starve.

4/10

Poor

20 Jul 2017

Verified traveler

No locks on room doors just a magnet lock

Dirty, bad part of town, I will not stay there again

10/10

Exceptional

17 Jul 2017

Good location, excellent service.

The location is good. The reception staff speak excellent English and Chinese and were very helpful. Very good breakfast and restaurant. We ended up stay there three nights more there because we liked it so much.

2/10

Poor

11 Nov 2016

Jon

Felt scammed by the hotel

We felt almost robbed by the hotel on two occasions, leaving a bad taste. The more I think about it the more I felt we were part of a scam.
We asked the hotel to order us a taxi. When it arrived we were told the price and confirmed it on the drivers phone with the email from the hotel listing the price (5000). When we returned the driver requested more (14000). No one at the hotel would help us or stand up for us. All five at reception just stood there watching this man shout at us threatening to call the police. I said he should. I didn't want to go to jail so Infront of all the staff handed over the cash. The driver then shook all there hands (they were clearly friends) and walked off. Afterwards the receptionist said \"yea you paid too much\".

The second occasion was the hotels laundry service. Three pairs of socks, a Tshirt and a pair of boxers cost £12/€14/$15.

Partner

4/10

Poor

14 Jun 2016

Alexandre

Stayed at the hotel for two nights. Very dusty rooms in the hotel all night making noise in the restaurant. The hotel wrongly assessed at 4 stars.

6/10

Pleasant

19 Sep 2025

Shibahara

ドミトリーなのにロッカーがない。インド人が私物を盗もうとしていた。

Leisure Self

10/10

Exceptional

23 Aug 2025

Takeharu

快適でした。

Leisure

2/10

Poor

16 Mar 2025

Verified traveler

Absolutely not

Worst hotel I've ever been to. Weird fines, unclean rooms, everything was broken or halfbroken. It was loud and unbearably hot at night. No idea how this could possibly be rated as a 4 star hotel. I don’t recommend.

Friends_and_family Friends

8/10

Excellent

13 Aug 2024

Jumpei

We checked out around 3 am in the morning, so we couldn't enjoy the hotel well, but there is no problem. The reception staff welcomed us and responded to our early check-out.

Business

6/10

Pleasant

05 Aug 2024

WON IN

아침 식사가 먹을 것이 별로 없었다. 특히, 식빵을 발라먹을 흔한 과일쨈도 없었다.

Friends_and_family Family

2/10

Poor

13 Dec 2023

MISAO

個室含めてホテル全体が清潔じゃない。見える所、目立つ所だけ掃除している。個室のカーペットに信じられないくらい髪の毛が落ちていて、明らかに掃除機すらかけていない。
どのスタッフからもホスピタリティを感じられなかった。

Business Self

2/10

Poor

02 Dec 2023

Ensar

Berbat

Merhaba
Eğer verdiğim puanın nedenini açıklamam gerekirse; hijyenin olmaması oda çok bakımsızdı,resepsiyon memnuniyetsiz ve müşterilere karşı sertti , hiç memnun kalmadım tavsiye etmiyorum

Partner

8/10

Excellent

26 Nov 2023

Myoungil

공항 근처에 조용한 곳을 찾으시면 여기를 선택하시면됩니다.

Business

2/10

Poor

22 Oct 2023

Nicola

The restaurant was good and the personnel polite.
The club was good too.
The hotel reception and the room was horrible.

4/10

Poor

13 Feb 2023

KIMIHIRO

無料送迎サービスはありません。

レセプションでは英語は通じません。
無料送迎サービスはありません。

Business

8/10

Excellent

10 Aug 2021

Nursultan

Все на высшем уровне 👍

Partner

10/10

Exceptional

18 May 2021

Ronny

Nice hotel,good food and very good service. But rooms really need a upgrade. Room I stayed was not worth that price at all and should have been renovaded years ago

Business

10/10

Exceptional

03 Feb 2020

VIKTOR

Останавливались с женой на ночь, проезжая транзитом через Алматы. Недалеко от аэропорта, 20 мин. езды на авто.Приветливо встретила администратор. Абсолютно приемлемые цены. В номере очень чисто. Все необходимое есть. Плюс махровые халаты. Утром предложили ранний завтрак, шведский стол в ресторане, и трансфер в аэропорт за очень умеренную плату. Отелю пять баллов однозначно. Рекомендую.

Partner

2/10

Poor

11 Oct 2019

Mario

Es war schrecklich!

Wir haben das Hotel im Internet reserviert und wollten vor Ort bezahlen. Da sagte man uns (aus welcher Grund auch immer), dass wir mehr bezahlen müssen. Da wir damit nicht einverstanden waren, durften wir nach einigen Diskussionen den im Internet angezeigten Preis zahlen. Später haben wir erfahren, dass die Masche mit der Aufpreis bei manchen Besuchern funktioniert hat.
Das Zimmer war groß, dreckig und stank nach Treibstoff. Das Bad beschäftigt und verschimmelt. Die vorhandenen Tassen waren benutzt und klebten an den Untertassen. Nach unserer Beschwerde hat die Putzfrau die Tassen in unserem Bad ausgespült.
Das Buffet beinhaltete NICHTS. Es gab etwas Undefinierbares, das nicht mal beschriftet war, vom Geschmack ganz zu schweigen.
Allgemein ist das Hotel ziemlich heruntergekommen, außerdem ist es sehr weit von Almaty entfernt.
Das Hotel ist ganz und gar nicht zu empfehlen.

Friends_and_family Family

10/10

Exceptional

24 Aug 2019

Verified traveler

Для транзита самое то

Все хорошо, правда мебель чуток старая. Бесплатный трансфер до аэропорта.

2/10

Poor

01 Aug 2019

Yasin

Slecht kamer zonder raam slechte matras!!!

Friends

8/10

Excellent

24 Jun 2019

Serdar

Güzel geçti

Çok durmadım otelde ama kaldığım sürece iyiydi

8/10

Excellent

28 May 2019

Stella

Понравился отель, особенно СПА, приветливый персонал, профессиональные мастера. С удовольствием приеду еще раз.

6/10

Pleasant

09 May 2019

Verified traveler

Hôtel correct mais pas un 4 étoiles

Positif est la propreté de la chambre. Mais il faudrait traiter le problème des pigeons dans le balcon

Négatif :
- A notre arrivée la chambre n’était pas réservée et il fallait expliquer à la réception avec nos preuves que nous avions déjà payé l’hôtel. Apparemment il a manqué une communication en interne... . Heureusement qu'une chambre qui correspondait à nos besoins était disponible et qu'ils ont avec leur recherche retrouvé des traces de notre paiement.
- Il faudrait améliorer les produits alimentaires pour les petit-déjeuners
- Il n'y a pas de navette gratuite aéroport / hôtel contrairement à ce qu'ils disent dans leur annonce

Partner

4/10

Poor

21 Mar 2019

Benedikt

Schlechte Gegend, entspricht nicht einem 4-Sterne-Hotel, auch nicht in Kasachstan.

6/10

Pleasant

25 Mar 2018

Pekka

Ok between flights

Well, a little bit divided experience. I chose this hotel because it was one of closest to the airport, and it had free airport shuttle. Later I found out, that the free airport shuttle is for arrival only, but it's ok, especially when the driver was on of most effecive taxi drivers ever.
Outside looked promising, Saturday evening, and barbecue on patio. The reception was ok, and the Lady begind desk one of loveliest I have met. Check in was done with professionality, but with personal attitude. Then I got in the room, which was ok, although little worn out, as whole hotel looked to be. Magnetic door lock and missing (someone broke it before my visit) security chain created slightly uncomfort feeling about the general safety.. The restaurant and lounge looked to be very lively, unfortunately I had an early flight.. No experience about the breakfast, because of early flight again. So, ok place for one night, but I would not spend my holiday here. A party weekend maybe :D. And the bed was hard.