Name: Hampton Inn New Orleans-St. Charles Ave./Garden Di
Address: 3626 St. Charles Ave., New Orleans, 70115, US

8/10

Excellent

04 Aug 2026

Kelly

It’s a very good location and has all you need for a home base- free wifi and breakfast, small exercise room with a couple of treadmills. The bathroom and linens were getting a bit tired and could use a good scrub and refresh. For some reason housecleaning cleaned the bath but not the bedroom- don’t know why. For the price it was ok- I’d give it a 3.5 if I could.

10/10

Exceptional

03 Aug 2026

AUDREY

The location of the property was good and clean. The problem I ran into was in booking my stay. I booked early but had to change my check out date. This request was changed but the change was not recorder correctly in the hotel data base. I had to pay the bill for one day and then ay again for the added day. More fees were added to my bill that I would like t see refunded to me,

10/10

Exceptional

31 Jul 2026

Ron

The breakfast was good and the staff was great. Very pleasant and helpful on suggestions. Didn't act put out .000001% unlike the thing working at hotel in Texas. Great experience.

6/10

Pleasant

29 Jul 2026

Lida

The hotel was just okay overall.

**Pros:** The location is excellent—right in the Garden District, within walking distance of local restaurants and shops, and conveniently located on the St. Charles Streetcar line.

**Cons:** The property could use some maintenance, as the grounds appeared a bit neglected. The air conditioner in the room was old and quite noisy. My biggest disappointment was the customer service. At check-in, the staff member seemed apathetic and immediately pointed out that I had booked through a third-party site. When I described the room I had reserved, she remarked that the wording I was using \"wasn't their wording,\" which came across as dismissive rather than helpful. I wasn't expecting special treatment, just a more welcoming attitude.

The location is the hotel's strongest feature, but the overall experience fell short because of the condition of the property and the lackluster service.

6/10

Pleasant

27 Jul 2026

Wyatt

FYI: Hotel.com says Parking is Available- Parking is about $22/day.
At check in, we were told if we signed up for Hilton Honors Club/Membership, we would only have to pay for 1 day of parking. I said sure, and asked if there was anything else I needed to do in order to only pay for the 1 day. They said no, it was taken care of.. However, I was charged the daily parking rate each day we were there.
Upon check in to our room, we turned down the air conditioning. We quickly noticed it was not working. We let management know at the front desk and were told maintenance would look at it. We said we would be leaving to meet with family soon and would prefer to get the issue handled before we left the hotel. We asked if we could be changed to a different room to get settled and then head out. The front desk said no, noting they would have 2 dirty rooms and the issue may be fixed quickly. We waited in the hall as the temperature in our room was rising. The maintenance person showed up within 10 minutes or so and noted that there was indeed an issue with the AC. After he returned with batteries for the thermostats the issue was still not resolved. He noted he would check some other possibilities and would return soon. Shortly after the front desk called our room and told us we can relocate to a different room. We were frustrated to say the least, and made to feel like we owed the hotel our time. In short, the room was not 'punched out' properly and they checked us into a down unit.

8/10

Excellent

26 Jul 2026

Gilmer

The breakfast was pretty good. The syrup bottle for the waffles was empty, so I used honey instead, probably a healthier option.

10/10

Exceptional

26 Jul 2026

Miguel

The staff was very friendly and helpful. We stayed on the 5th floor. It was nice and quiet.
The ice machine on that floor does not work. Hopefully they will fix it soon.
The area around us was safe and clean. I would stay at this location again.

10/10

Exceptional

25 Jul 2026

Mario

Staff was were amazing . Room AC was very cold !

8/10

Excellent

24 Jul 2026

Michele

The staff were very helpful.
Breakfast could be improved with cut fresh fruit.

10/10

Exceptional

24 Jul 2026

Tyrone

The property was well maintained and clean and the staff was Exceptional.

10/10

Exceptional

23 Jul 2026

Jason

Breakfast was yummy! Everything was clean and the location was great!

10/10

Exceptional

23 Jul 2026

Jordan

Very convenient location right on St Charles and the streetcar line. Room was comfortable and clean.

10/10

Exceptional

23 Jul 2026

Civon

Quiet and clean. Recently stayed here while in town for a reunion. It’s nice and away from the hustle of the French quarter and downtown, while still close enough to everything and good dining

Friends_and_family Family

2/10

Poor

22 Jul 2026

B Niklas

Left me extremely disappointed. I will never stay at a Hilton related hotel again.

10/10

Exceptional

21 Jul 2026

Michael

Location is great and convenient to have breakfast. Wish parking was free!

Family_with_children

10/10

Exceptional

21 Jul 2026

Philicia

Nice location, friendly staff, breakfast was pretty good. Room clean and bed comfortable

Family

10/10

Exceptional

21 Jul 2026

Civon

One of the nicer affordable hotels in New Orleans. If you have a family and want to stay away from the French quarter, look no further

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Walter

Nice stay
Breakfast good

10/10

Exceptional

19 Jul 2026

Jennifer

The rooms were very clean. The breakfast was great. Great location.

10/10

Exceptional

12 Jul 2026

Lisa

Friendly staff, good service.

Partner

10/10

Exceptional

10 Jul 2026

Peter

N/A

Partner

8/10

Excellent

09 Jul 2026

Tyrelle R.

Great staff. Overall very clean facility and not to far from the French Quarter.

Family

8/10

Excellent

07 Jul 2026

Andrew

Pretty enjoyable hotel. Staff was pleasant and helpful enough when we needed information.

Family

6/10

Pleasant

01 Jul 2026

Maggie

Stains on bathroom walls, and carpet. Front desk staff was average.

Family

10/10

Exceptional

29 Jun 2026

Brandon

Staff were friendly. Our room, fitness center, and pool were all clean and operational. Good location on St.Charles Ave. Street car access is right out of the front door. Will definitely stay again on future trips to NOLA.

Partner

6/10

Pleasant

29 Jun 2026

Kierra

Everything was fine with my stay except for 3 staff in particular were rude & unprofessional Latrice hotel front desk manager, Allen maintenance guy, & breakfast attendant lady👎

Family_with_children

10/10

Exceptional

22 Jun 2026

Alisa

Helpful staff

Family

6/10

Pleasant

22 Jun 2026

Diane P

Nicely appointed room in a great location. The common area had assorted seating, which was great for our group of couples and small families. The pool is a lap pool in an incredibly small area. The staff could not be more unhelpful. Asked for late checkout and she said: \"No, too many people already did that\". When I asked for info on the RTA trolley, she said, \"Look it up on your phone, we don't have any information\". Front desk staff were so uninterested in helping guests, it was truly a mystery why they were in the job. We scheduled a taxi thru the front desk and called to confirm the night before. They said, \"We don't do that, come down and look in the paper for a cab\". Turns out the manager did it and didn't tell anyone. The shower was a joke, water came out in a dribble. For one night or two it's okay but don't expect much.

There is no airport shuttle as stated on the listing.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Rebecca

Good location and nice clean hotel. Bathroom was dated but overall everything was good

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Evelyn

Second time to stay. Great location, nice, comfortable rooms. Love being able to park our car and only steps away from the St. Charles Trolly, which takes you to the corner of Canal and Burbon St.

Partner

6/10

Pleasant

18 Jun 2026

Jakaydria

The rooms were clean, and the breakfast was your typical hotel breakfast. However, our shower was clogged and was never repaired during our stay. Maintenance never came to address the issue, so we had to use a friend’s room to shower before we could continue with our day.

Friends

10/10

Exceptional

17 Jun 2026

Ronnie

The property was super clean and well maintained. The room was also really clean and comfortable. Breakfast was fairly standard hotel breakfast but the lobby it was served in was spacious and really nice. The property also felt really safe. The external doors locked at 8pm and you needed a key to get in and you also needed your key for the hotel and obviously the room.

Self

10/10

Exceptional

17 Jun 2026

Jenna

I just wanted to let y'all know the breakfast each morning was delicious! So thank you to your staff for preparing it and keeping it stocked. I did wish that the water with the orange slices in it had more ice through out the day because it was very refreshing but as the day ends it became not so cool and refreshing. I know that is because it is hot in New Orleans and the Ice was melting but maybe putting a scoop or two in at mid-day would help. But I feel t was a great stay. I also want to thank the housekeeping for looking for my ring; I actually found it when I returned home and unpacked, rolled into one of my shirts!
Guest from room #303

Self

10/10

Exceptional

15 Jun 2026

Denise

Great location, very nice staff. The room was comfy and spacious. Will return despite two issies:
The pool water was a little hazy and the breakfast sausage was burnt to a crisp. The rest of breakfast was pretty good.

Friends_and_family Family

6/10

Pleasant

11 Jun 2026

Vivian

Unfortunately, we didn't get to stay as it was unclear to me during reservations which Hampton Inn & Suites I was reserving. I needed to be at the location, also near/on St. Charles St, that is closer to Bourbon St (French Quarter/Downtown). I had hoped to transfer my reservation but couldn't. Hampton Inn may want to improve their description of the property location to make it more obvious where the building is to people unfamiliar with New Orleans

Friends

10/10

Exceptional

11 Jun 2026

Angela

Everything was great!

Family

10/10

Exceptional

10 Jun 2026

Matt

Very clean and comfortable room and property

Partner

10/10

Exceptional

06 Jun 2026

Hijaz

Great location for Tulane

10/10

Exceptional

06 Jun 2026

Owen

Good location, good price.

Partner

6/10

Pleasant

05 Jun 2026

Stacie

Needed a quick night stay convenient to a friend's home orveould not have chosen Hampton Inn. The staff was great. The room was clean and comfortable. The breakfast was awful, even by Hampton Inn standards. Coffee was so weak you could read through it. All carbs tasted a day or two old. Hot food was microwaved to rubber. This is in the Garden District in New Orleans for goodness sake. Take some pride in the food you serve.

Self

10/10

Exceptional

05 Jun 2026

Hubert

Great staff. Wonderful Location. Street car all the way to bourbon street ( if that’s your jam but don’t step in any puddles. My .02. You don’t know what they are). Walking distance to Magazine street with GREAT restaurants and a low key vibe. Will stay again!

Partner

10/10

Exceptional

31 May 2026

Michael

The hotel didn’t disappoint, it had plenty of onsite parking and the convenience of the street car was great. My family and I road it to have dinner and to site see in the French Quarter which was a great experience.

Friends_and_family Family

8/10

Excellent

29 May 2026

JACK

I thought to hotel was a good value especially with the complimentary breakfast but the decaf coffee was not good

Partner

10/10

Exceptional

25 May 2026

Daniel

Super convenient location on streetcar line in a beautiful part of Uptown New Orleans. Rooms were updated and clean. Went to use the pool but it was still a bit too cold. Otherwise a perfect spot for visiting our daughter at Tulane.

Family

6/10

Pleasant

25 May 2026

John

The property was conveniently located in the Garden district close to restaurants and historic homes. It was convenient to the trolley system. Parking was provided on property for a reasonable rate for the location. Only negative I would say is the barn door for bathroom.

Family

10/10

Exceptional

25 May 2026

Cody

Near everything I needed

Self

10/10

Exceptional

24 May 2026

Stephanie P.

The Hampton Inn on St. Charles Avenue is very clean; has great service; is located on the streetcar route; rooms are spacious; and it is located in the beautiful Garden Strict, and Superior Grill is 10 feet from the hotel property. There’s also a Fresh Market very close to the hotel. We love this hotel!

Family

8/10

Excellent

23 May 2026

Giuseppe

No problem everything well

Friends_and_family Family

10/10

Exceptional

21 May 2026

Martha

Great hotel

Partner

6/10

Pleasant

20 May 2026

Aubrey

My only complaint about our stay is that the AC switches from heat to cool on its own all night long and there was no way to turn it to only one setting.

2/10

Poor

20 May 2026

SARA

Accidentally booked the wrong weekend for this hotel visiting friends.After going back between Expedia and the hotel, I was unable to reschedule or cancel my trip. I paid full price to not stay here no partial refund. Anything I even offered to stay then very next weekend which was the weekend we were supposed to and no one would work with me. Expedia stated it was up to the hotel if I could give zero stars I would.

10/10

Exceptional

18 May 2026

christopher

Excellent stay!

Family

8/10

Excellent

16 May 2026

George

Great location but breakfast ends too early (9am). Otherwise will book again in the future.

Family

10/10

Exceptional

13 May 2026

Patsy

N/A.

Business

8/10

Excellent

11 May 2026

Robert

Nice hotel in a good location.

Partner

8/10

Excellent

08 May 2026

Asaf

Clean room and nice staff. Good location for uptown New Orleans

Self

10/10

Exceptional

05 May 2026

Bruce Boyd

Happy to have waffles, good biscuits, strong coffee, and fresh fruit.

Self

10/10

Exceptional

02 May 2026

Jerome

Front desk staff is very courteous and competent. Property is good location. Room clean and AC works great!

Self

10/10

Exceptional

28 Apr 2026

Sergio

Everything was excellent.

Partner

10/10

Exceptional

27 Apr 2026

Ann

Clean, great location, good value.

Partner

6/10

Pleasant

22 Apr 2026

Heather

The property smelled of mildew. The rooms felt old and not well kept. The windows were filthy. Shower had hair in it.

Partner

10/10

Exceptional

20 Apr 2026

Yvette

Great

Self

10/10

Exceptional

19 Apr 2026

DAVID WILLIAM

The breakfast was very basic served with plastic plates and utensils. The coffee was excellent but served in paper or styrofoam cups. Kind of Motel 6 feel to it.
The hotel has a functional kind of sterile feel, especially in a vibrant city like NOLA!

Partner

10/10

Exceptional

16 Apr 2026

Tim

The desk manager was there when I arrived and was extremely friendly and accommodating. She should get a bonus for excellent customer service. Everything about the stay was as expected, and I will return.

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

JUNI

The breakfast is great. Parking is safe and easy. We’ve stayed here many times and love it.

8/10

Excellent

08 Apr 2026

Luisa

If it wasn’t for the paper thin wall, it would get a 5star

Self

10/10

Exceptional

07 Apr 2026

Christine

Clean room, friendly staff

Family

8/10

Excellent

03 Apr 2026

Savanna

Great breakfast! Great location. Stayed there for a visit to children’s hospital. Carpet was dirty. Our baby’s knees were black after crawling for 5 minutes. All I could see were the streets of Nola on the carpets. But if dirty carpet doesn’t bother you, this place really is very nice!

8/10

Excellent

01 Apr 2026

Bharath

breakfast left a lot to be desired

10/10

Exceptional

30 Mar 2026

Garrett E

Other than breakfast ending a little too soon during the week, and the lotion in the bathroom being hard to reach for those of diminutive stature, it was lovely!

Partner

6/10

Pleasant

28 Mar 2026

Buffie

This place definitely needs an upgrade. The carpets in the room were extremely outdated and dingy. The employee that checked me in told me one thing for a price to add my dog, and charged way more. I was never told about the $20 parking fee, but was definitely charged it on my card. The complimentary breakfast wasn't bad.

Pet

8/10

Excellent

27 Mar 2026

David

Decent hotel in a great location

Friends

10/10

Exceptional

24 Mar 2026

FREDERIKA

Property is clean and nice. Convenient location and affordable parking. Cons are that the walls are thin, pillows are flat ( and they dont seem to have firm pillows, I asked). Breakfast had a decent variety but wasn't great. The whole fruit was halfway spoiled, the eggs were cold (everyday), they kept running out of forks and syrup. I asked the attendant for more syrup and he said they were out for the day. How can you be out of syrup \"for the day\"? Were they expecting an overnight syrup shipment? Why were they rationing syrup?

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Stefanie

None

8/10

Excellent

20 Mar 2026

Vicki

Good location; good breakfast buffet St Charles trolley right outside

Friends

10/10

Exceptional

19 Mar 2026

Jacob

Loved it! The building aesthetic is beautiful! Staff were very friendly. Also- access to the Canal street street car was 100ft from the door! Very convenient!

8/10

Excellent

18 Mar 2026

Sunyoung

Good

Partner

10/10

Exceptional

18 Mar 2026

Linda

O

10/10

Exceptional

18 Mar 2026

Katrina

Close enough to walk to Magazine street or easy catch an uber

Family

10/10

Exceptional

13 Mar 2026

Cherish

Great location in St Charles Ave. great view and great room with sofa sleeper. BF is always good.

Family_with_children

10/10

Exceptional

11 Mar 2026

William

Stay was good. Hotel fine. Staff nice.

Partner

10/10

Exceptional

11 Mar 2026

Maranda

Excellent location in the garden district close to many places for eating or cocktails. The continental breakfast was lovely and the exercise room was small but clean and in good working order. It was March during our stay so we did not access the pool but it looked nice. Parking is easily accessible and safe. It was very close to one of the stops for our hop on hop off tour which was very convenient. Only one negative to report: they gave me the details for logging into WiFi but neither the free nor the paid option worked for me while there and I did have a little work I’d brought with me assuming I would have access.

Family_with_children

10/10

Exceptional

11 Mar 2026

cindy

Clean friendly convenience

Partner

6/10

Pleasant

05 Mar 2026

Lisa

Booked thru expedia a king room, was given 2 queen. I was told they were sold out and expedia downgraded the room.

Partner

10/10

Exceptional

02 Mar 2026

Kayla

A very good breakfast!!!! Coffee was good
..

Family_with_children

10/10

Exceptional

21 Feb 2026

Paula

Great location!

10/10

Exceptional

09 Feb 2026

Thomas

Clean room, very nice staff

Business

8/10

Excellent

09 Feb 2026

janelyn

room was clean

Friends_and_family Friends

6/10

Pleasant

01 Feb 2026

Sara

My room had poor heat and the water went out right when we needed to shower Typical Hampton inn. Nothing fancy. Clean and fine

Leisure Family

4/10

Poor

31 Jan 2026

Alexandria

I have never stayed at a Hampton Inn this dirty before. The entire hotel is in need of a deep clean and TLC - more specifically, my shower had months worth of soap scum and grime built up, the floors in the bathroom had clearly not been mopped and were visibly dirty, and there were hairs on the bedding. I asked to be moved to a different room, which was marginally cleaner but there were caked on globs of dirt on the carpeting and a literal toenail on the bathroom floor. I cancelled my stay which was refunded, but I found this to be far beneath the hotel brand standard. Further, there is no airport shuttle available (despite what it states on the Expedia listing), which was one of the reasons I booked this hotel. I will say that despite all this, the staff was nice and helpful in terms of how to navigate the streetcar/giving directions.

Business Self

8/10

Excellent

31 Jan 2026

Sheree

Large room and bathroom area. Very clean with everything you need. Great location for exploring and dining in the magazine street area. Parking was easy and reasonably priced. The reception staff were polite and helpful. Could use better lighting in the bathroom for makeup and the make-shift closet in our room was a little odd but otherwise it was a great stay and I would return

Partner

6/10

Pleasant

16 Jan 2026

Enrique

Okay

10/10

Exceptional

13 Jan 2026

Syed

Great services!

Business_and_leisure Family_with_children

6/10

Pleasant

10 Jan 2026

Anand

Front desk lady was not at all welcoming! Breakfast menu was very limited and not much vegetarian options

10/10

Exceptional

06 Jan 2026

Meng-Ru

The room is clean and comfortable. The staff are very friendly!

Leisure Partner

10/10

Exceptional

31 Dec 2025

John

Clean and comfy

Partner

4/10

Poor

29 Dec 2025

Keon

Water dripped from the ceiling on the second day. No hot water on the third day.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Olympia

Nice

10/10

Exceptional

27 Dec 2025

Jairo

Breakfast was fresh but sometimes it was not clearly labeled

8/10

Excellent

26 Dec 2025

Alexandre

The front desk people were very courteous and extremely accommodating. However, the morning the day we left, the housekeeper lady, knocked on the door and spoke very rudely to us. We have stayed at this place many times and everytime we go to New Orleans. We will continue going there.