Name: The Pontchartrain Hotel
Address: 2031 St. Charles Avenue, New Orleans, 70130, US

10/10

Exceptional

17 Jul 2026

Kevin

10 out of 10! outstanding hotel ! they even have complementary lelabo bath and hair products for you to use! staff was super friendly!

Partner

10/10

Exceptional

12 Jul 2026

William

Clean and quiet hotel. Easy walk to street car. Helpful and friendly staff

Family_with_children

8/10

Excellent

11 Jul 2026

Scott

It’s not in the French Quarter!

Partner

10/10

Exceptional

11 Jul 2026

Mark

The entire staff was great. From the time we checked in until we left. I had a great time. This was my best experience in NOLA

Friends

10/10

Exceptional

11 Jul 2026

Cynthia

Gorgeous hotel! Trolley stop out front. Quiet! 3 terrific restaurants in the hotel! Best part was the rooftop bar Hot Tin!

Partner

6/10

Pleasant

06 Jul 2026

Tigra

The room is OK. I do understand if the vibe was 1920 however it still needed a little bit of upgrade like the carpet in the hallway was ridiculous. I don’t like how when I checked in the lady didn’t explain to me all the charges. I felt like that was the right thing to do. Hey it’s $120 a night for incidentals, etc. but other than that it was OK well I come back maybe maybe not I do want to brag on the ballet boys those men were so nice other than that it was just OK.

Family

2/10

Poor

26 Jun 2026

Felice

Extremely Disappointing Stay – Would Not Recommend
My stay at this hotel was unfortunately one of the worst I’ve experienced, especially given the price.
From the moment I checked in, there were issues. My room did not have hot water, and there was no engineer available that evening to fix the problem. I eventually told the front desk not to worry about it and took another cold shower, which is completely unacceptable for a hotel at this price point.
The next morning, despite having the “Do Not Disturb” sign on my door, I was both called and knocked on early (around 7 a.m.) regarding the issue. While I understand they were attempting to resolve it, this lack of respect for guest privacy was frustrating.
There were also serious concerns with billing. I booked through Expedia with the option to pay at the hotel. However, my card was charged the full amount in advance anyway. Then, upon arrival, the hotel placed an additional daily hold of approximately $125–$150 per day. When I raised this with the front desk (who identified herself as a manager covering a shift), I was told it was likely due to an incorrect code—but based on my overall experience, it felt intentional and poorly managed.
Getting a receipt has been another ongoing frustration. I requested one through Expedia, called the hotel multiple times, provided my email address, and was repeatedly told it would be sent. Would I recommend this hotel? Absolutely not.

Self

10/10

Exceptional

22 Jun 2026

Zach

Rooms could have been a little cleaner. I felt like the windows are about to fall out of the building. Window ledges have mold. Outside of the hotel is not clean, human feces in two spots right outside of the door.

10/10

Exceptional

18 Jun 2026

Adria

Absolutely fabulous stay! The front desk staff is phenomenal and the on-site restaurants are fantastic! Beds are comfortable and rooms are very clean. Will definitely be back for another visit.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Karen

Great location. Loved the roof top bar. Staff is eager to help. Valet parking is expensive!

10/10

Exceptional

16 Jun 2026

scott

I will stay here again

Family_with_children

6/10

Pleasant

16 Jun 2026

Carol

Room key $250 if lost!?! Plus key did not work

Partner

10/10

Exceptional

15 Jun 2026

Jeffrey

Awesome staff, incredible jazz, great food.

Partner

6/10

Pleasant

14 Jun 2026

Cheyenne

Really just not worth the price. Better to stay somewhere else and go to the hotel just for the rooftop bar.

Partner

10/10

Exceptional

13 Jun 2026

Casie

I love the Ponchatrain! I stay here regularly when I come into town to visit my sister. I sleep like a baby and the le labo toiletries is such a lovely bonus!! Great uptown location as well

Friends_and_family Family

2/10

Poor

09 Jun 2026

Paula

The air conditioners did not work well enough to cool the room, bed was broken . Awful experience . We did not use one of the rooms and expect a credit for it

Family_with_children

8/10

Excellent

02 Jun 2026

jennifer

Late check out would of been nice

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Stephen M

I guess I could have stayed at the Virgin Hotel Nee Orleans. Or at other snazzy places. But staying at the Pontchartrain and its storied past, I felt I was connecting with New Orleans and its history in a deeper way. I especially liked the Silver Whistle cafe, the Bayou Bar and its excellent jazz offerings, the views from the Tin Roof (named after Tennessee Williams’ “Cat on a Hot Tin Roof,” of course), and the Jack Rose restaurant. I highly recommend!

Self

2/10

Poor

29 May 2026

Rob

I paid $520 for a night at the Melopomene two bedroom suite. When I arrived for check in they told me a dog peed on the carpet so they would be “upgrading” me to the Thalia family suite and would waive the $150 upgrade difference! This was a far worse room, and went for 1/3 of the price that I paid - dingy floors, scuff marks on the wall, dust on all the furniture. Once I figured out they were trying to pull a fast one on me, I said I’d rather wait for the Melpomene suite that I had booked and paid for, the hostess (Gabriella) was incredibly rude and assumed I’d never figure out I was downgraded. There wasn’t even any carpet in the suite I booked, so the dog pee excuse was a lie, I’m assuming they were trying to give my suite to someone else and let me pay 3x the going rate of the room they tried to stick me in. Sure, the lil Wayne painting is cool, but the photo op isn’t worth staying at this dump.

Friends_and_family Family

8/10

Excellent

25 May 2026

Lawrence

Positives:
Spacious rooms, with large beds and considerable storage area for clothes, especially compared to typical newer hotels.
Breakfast available for a modest fee. Hotel has two bars--one on main floor that offers live music and food; The other on top floor that offers food, drinks, and panoramic city views.
Hotel is close to WWII Museum and other attractions.
Trolley stop just outside hotel entrance.

Negative:
Room key made of heavy metal. Heavy to carry around unless you leave it at front desk when going out.

Partner

10/10

Exceptional

25 May 2026

Kelsey

The Pontchartrain was a great home base! While we required Ubers to get to the French Quarter, it was lovely to wander around the Garden District. The staff was great and we loved the coffee shop!

Friends

10/10

Exceptional

22 May 2026

Craig

We enjoyed our stay immensely! Staff were awesome, music in the bar was mind blowing, rooftop bar was fun - but we were shocked by the amount of \"TAX\" that were added on to our stay - Amenity Fee, State Tax, Convention and Tourism Tax, City Tax, and a Parking Tax on top of the Valet service. It won't deter us from recommending the place, or returning - it was just an unexpected surprise.

Partner

8/10

Excellent

21 May 2026

Jeffrey

* Great quiet garden district location
* Cool old property!
* Clean, but could use a facelift on the inside. Some issues with water pressure and temperature.
* Staff were fantastic!
* Go get burnt butter ice cream sandwiches from the Chloe, about a mile and a half West!!

Partner

10/10

Exceptional

19 May 2026

Dana

Great location. Great bars and restaurants in the hotel. Staff was hospitable and friendly.

Friends_and_family Family

8/10

Excellent

19 May 2026

Jacqueline

Room was pretty nice. Bathroom was spacious but needed new flooring in shower so had to wear shower sandals. I really wish hotels would leave checkout at noon as advertised on the door in room. 11 am is too early especially when check in is at 4 pm.

10/10

Exceptional

17 May 2026

Catherine

It was our third time to stay at this awesome hotel! We always love it!

Friends_and_family Family

4/10

Poor

17 May 2026

John

I used to think of the Pontchartrain Hotel as the \"Grand Dame\" along St. Charles. For us it was a worn out disappointment. The first inkling was when we checked in, were given and actual metal key to the room, and warned not to lose it and incur a $250 fine! The room itself was at best shabby, with the furnishings and wall art looking like they were bought at a garage sale. The paint on the wall was patchy, as if repaired by non-matching paint. In reading all the positive reviews I might think we justt had a bad room, but the rest of the travellers in our reunion group - to a person - also had terrible things to say about the place, What a disappointment! Though the room itself was reasonably comfortable and front desk staff friendly, we'll never make the mistake of staying there again.

John S

Partner

8/10

Excellent

13 May 2026

Olivia M

What bar? What breakfast?

Self

8/10

Excellent

06 May 2026

Cindy

It’s a charming hotel in a great location in the garden district. The trolley runs right outside the door. Beds were comfortable, room spacious and the air conditioning very noisy. The meals we ate were delicious. My biggest complaint was the staff. We asked for things multiple times and by the end of our stay had still not received what we asked for.

Friends_and_family Family

8/10

Excellent

03 May 2026

Dennis

Location in the Garden District was perfect. All the staff was attentive and helpful. The men who manned the valet desk were super. They were very helpful in helping us with restaurants and other helpful directions. RJ - gentleman in the morning was super!! Enjoyed my conversation with him. Room was a little dated, but was what we expected with a historical hotel. Not an issue. The piano bar was really coo! Breakfast selection at the Whistle Stop was limited, but ok. The ladies working the coffee bar were GREAT people. Overall a great stay and enjoyable. Would definitely stay again.

Partner

8/10

Excellent

01 May 2026

Brooks

I will always love the Pontchartrain because of its convenience, friendly atmosphere, and relative ease of use. It is also quintessentially New Orleans, with all that entails. Its charm is a bit faded, and the facility is a bit run down. Rooms are comfortable but out of date and in need of repair. Still, the Tin Roof top bar always rocks…people flock there and there’s always a party atmosphere. Kind of like the city itself. There are fancier, more expensive hotels but this one is just lovable.

Friends_and_family Family

2/10

Poor

29 Apr 2026

Alfredo

Terrible overall experience

Partner

6/10

Pleasant

23 Apr 2026

John

Very nice bar downstairs with live music. Room and overall hotel was heavily worn. The bar at the top of the hotel was also excellent.

Friends_and_family Family

8/10

Excellent

22 Apr 2026

Patricia

quintessential new orleans hotel - awesome rooftop bar and location with a street car right out front, things get *very* crowded on the weekends. rooms were spacious but definitely felt….not 100% fresh.

Family

4/10

Poor

21 Apr 2026

Lisa

The hotel is a far cry from what it once was - the carpeting in the room I was in felt dirty and although I slept well I will never stay there again.
The people that work there range from wonderful to inadequate and rude. My room had no closet or bedroom amoire to hang my clothes and they don’t have spare clothing racks. One of the “good guys” worked as a maintenance man and he found a luggage rack that I could use for my stay. He is quitting at the end of April. There are no in house amenities like room service or a gym. There are 2 very loud bars. My advice is to look carefully before booking there.

Family

4/10

Poor

20 Apr 2026

Craig

The rooms are VERY small. The shower had a curtain that leaked all over the floor every time we showered. We had to ask to have room made up at 4 pm. Great location is the only reason this place gets booked. Never again.

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

Thomas

Great staff!

Partner

10/10

Exceptional

14 Apr 2026

Celia

Very nice staff. Comfy beds. Nice sheets and pillows. Great bar downstairs and on the roof top. Super location.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Corey

The view from Hot Tin was great but be weary of new friends offering to take your picture. I wont hold that againts the bar tho. Loved our huge room and the bed was really nice. It was quite and the desk and valet people were very nice. I would stay again.

6/10

Pleasant

11 Apr 2026

Ronald

I stayed in a suite at the Pontchartrain hotel Hotel over the Easter weekend and the room itself was excellent-spacious, comfortable and full of character. It was definitely the highlight of the stay.

Unfortunately, the service didn't match the quality of the room. Staff came across as distracted and not particularly courteous. It often felt like guests were an afterthought. which took away from the overall experience.

I also reached out to customer service after my stay and never received a response, which was disappointing and reinforced the lack of attentiveness.

For the price I expected a higher level of hospitality. Honestly your money might be better spent on a VRBO or similar rental in the Garden District where you'll likely receive more attentive service and a better overall experience.

Partner

6/10

Pleasant

08 Apr 2026

Peter

This is a tough one because I appreciate the Pontchatrain’s heritage but unfortunately they seem to still be coasting on their past grandeur.

First the good: The restaurants and bar are top notch, beautifully decorated and staffed by well-informed, friendly professionals. The location is great. The streetcar stops right across the street from the hotel, and it’s a fun, quick ride to the French Quarter. Just a few blocks away there are lots of spectacular mansions to stroll by, and it’s a short pleasant walk to Magazine Street.

But…regarding the hotel itself, it has definitely gotten a bit long in the tooth and it doesn’t seem like there are any plans to give it a refresh. It’s small things that make a difference - for instance in our room the bathroom sink was broken (wouldn’t drain), the carpet was stained, and the floors were sticky. It felt more like a Days Inn than s luxury hotel.

The staff is courteous, but the property is WAY understaffed. We called the front desk for ice (there aren’t any ice machines) and waited nearly two hours before anyone showed up. The second time we requested ice they never showed up so we had go down to the lobby bar and fetch it ourselves. Likewise when the housekeeper forgot to leave us towels, it took 2 hours for them to show up. We had a small suite with 2 twin beds in one room and a queen bed in the other - bizarrely, one day the staff made up the queen bed, but left the two other beds unmade. Not the level of service I’d expect.

Family_with_children

2/10

Poor

02 Apr 2026

Anthony

Dump

10/10

Exceptional

27 Mar 2026

Jack

I didn't drink at the Bar or eat breakfast.

Self

10/10

Exceptional

25 Mar 2026

James

Loved the atmosphere, staff, amenities. We’ve stayed at Marriott’s, Hyatt’s, etc. All the same feel. This is a fun, unique, artistic piece of property. And the staff is fun, professional and very welcoming. I don’t care about a gym or pool. Great restaurant and bar facilities, too. Our room had a great view, was large, funky. Clean.

Partner

10/10

Exceptional

25 Mar 2026

Jon-Erik

Great property, saty

10/10

Exceptional

24 Mar 2026

Zachary

The staff was excellent and the room was pristine. The rooftop bar is stunning and the cafe below is really nice, as well.

Self

10/10

Exceptional

23 Mar 2026

carrie

I was worried about the low reviews for the Ponchartrain. Nothing to worry about! I had a great stay. No funky smells, no rude employees, and the AC worked. I loved the character and history of the hotel as well as the neighborhood.

10/10

Exceptional

22 Mar 2026

Rebecca

Beautiful hotel

Partner

10/10

Exceptional

21 Mar 2026

Susan

The hotel is fabulous, with lots of extra amenities…rooftop bar, restaurant, great breakfast cafe. My only warning is be sure to turn your key in and DO NOT lose it!!! Key replacement is a whopping $250. We were checking out the hotel for wedding room blocks for 2027, but due to this policy unfortunately we are looking elsewhere.

Family

10/10

Exceptional

18 Mar 2026

John

Great location and on site dining and entertainment. Best roof top bar in New Orleans!

Partner

10/10

Exceptional

18 Mar 2026

Victoria

great stay

Self

10/10

Exceptional

18 Mar 2026

Victoria

The accommodations were perfect

Self

8/10

Excellent

17 Mar 2026

RACHEL

We stayed at the Pontchartrain for 2 nights in mid March and it was funky and fun. But be advised: a 4-star hotel it is not. It has a run-down \"faded elegance\" feel, with cracked tiles, patched carpeting, & slapdash paint -- but perhaps that's the point. It's an old hotel, using old-fashioned room keys (that you must return to the desk clerk every time you leave or risk a $250 fine if you lose them), a tiny elevator, and creaky stairs. But the room we had was clean and quiet with good air conditioning, a very comfortable bed, and well-appointed bathroom.

Service was a little \"off\" -- the only hotel staff we ever saw was the desk clerk and the front door greeter, but we didn't mind.

The coolest thing about the Pontchartrain is its location right on St. Charles at a street car stop. (We didn't notice any noise from the street car.) Also, the jazz bar and restaurant was outstanding!

So, if you know what to expect, the hotel is just fine and VERY New Orleans!

Partner

6/10

Pleasant

16 Mar 2026

Charlotte

Needs a renovation

10/10

Exceptional

15 Mar 2026

Alvin

Stayed during Mardi Gras. The parade is just across the street. You can ask uber dropped you at the back street residence to avoid traffic. Old but nice & with hotel character.

Partner

10/10

Exceptional

15 Mar 2026

Wendy

Gym didn’t open until 9. No one told me. A nice gym facility but a walk away.

Partner

8/10

Excellent

13 Mar 2026

Ellen

Location great. Near Garden District and Magazine shops. On streetcar line so easy access to French Quarter, and WW2 museum, etc.

Friends_and_family Friends

10/10

Exceptional

12 Mar 2026

Miranda

Overall really great stay. Comfortable beds, clean rooms and a great view of the city! Loved the direct access to the trolley just outside the hotel and also the breakfast at Silver Whistle downstairs was phenomenal - loved The Avenue truffle egg jar. Never made it upstairs to the rooftop because kids aren’t allowed up there but heard it’s really beautiful. One thing that would have been helpful would be larger shampoo/comdutioner/body wash bottles in the room, not really enough to accommodate four people.

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

Johnny

The rooms were clean and spacious! The staff was extremely courteous and helpful. Excellent neighborhood with shopping and restaurants. The tin roof and bayou bars were top notch

Partner

10/10

Exceptional

09 Mar 2026

Stefanie

Adorable and clean room and amazing design all around. Hot Tin is fantastic as well

Friends_and_family Friends

8/10

Excellent

04 Mar 2026

Kelley

Great location

10/10

Exceptional

03 Mar 2026

Jill

Stayed at the hotel while visiting Tulane University. The easy access to the trolly provided great transportation without using Ubers. Super friendly staff and gorgeous well appointed rooms. We also loved the cafe and bar on the first floor and the rooftop bar and view was the cherry on top!

10/10

Exceptional

01 Mar 2026

Darrin

The room was beautiful and very clean. The staff were not only helpful but incredibly nice and very personable! The views you can experience from the rooftop bar (Hot Tin) were incredible, the live music in the downstairs bar (Bayou Bar) was wonderful and the coffee and breakfast from the Silver Whistle Cafe was phenomenal!!!

Partner

10/10

Exceptional

24 Feb 2026

Matt

The staff was great

Partner

10/10

Exceptional

24 Feb 2026

Raphael

Great historic hotel!

10/10

Exceptional

23 Feb 2026

Brittany

Hotel is a bit dated but overall very lovely. The bar has great food. Staff went over and above to accommodate us! Also great location for Mardi Gras parades. Def recommend

Partner

10/10

Exceptional

19 Feb 2026

John

always love ponchartrain . Great classic older hotel. Bar is great rooms are quirky but I love that products great in room .

Friends

10/10

Exceptional

14 Feb 2026

Challis

Really enjoyed this place! Staff did a great job, room was clean, bar & restaurant staff were amazing!

8/10

Excellent

14 Feb 2026

Barbara

The room was clean. The staff behind the desk were helpful. However the carpet was ripped and I had to be careful I didn't trip.

8/10

Excellent

14 Feb 2026

Elaine

Staff was great. Good food selections in lounge

Self

8/10

Excellent

13 Feb 2026

MAURICE

Nice easy convenient

4/10

Poor

08 Feb 2026

Brittney

Website specifically stated valet parking available. I understand it gets full. Lady at front desk told me there may not be any spots left as soon as I checked in, so went immediately to valet after. She also told me you shouldn’t bring a car during Mardi Gras. I’ve always brought my car and never had an issue until now. Valet said they had one spot left but would have to move my car to the front of the hotel till it opened. 30 mins or so after we left the car with them, they asked us to come get our key so they wouldn’t lose it and they would call us when they were ready to park it. We were in and out of the hotel while waiting and they told us not to go far so we could bring the key when ready. We set up on the route while waiting. Finally got a call after two hours saying that NOPD was about to tow our car and to come get it. I do so and find other parking, but I had a parking ticket. I trusted valet with my car and they parked it illegally and now I have a ticket to pay. Of the two rooms booked, one had a strong smell of sewage in the room and in the hallway. It was sickening. Beautiful hotel but very disappointing. Won’t be back.

Leisure Family

10/10

Exceptional

08 Feb 2026

Ryan

Loved it all. The staff,
Cedrion was amazing and made our stay comfortable and nice we wanted to brag on her and the front desk!

Leisure Family_with_children

8/10

Excellent

06 Feb 2026

Martin

Lots of character in this place. Staff was VERY courteous.

Business Self

10/10

Exceptional

03 Feb 2026

Primrose

Great situation, smaller room than expected, excellent food & fantastic rooftop bar

Partner

10/10

Exceptional

01 Feb 2026

Sheila

We enjoyed the hotel very much. It is in a great location, very easy to get around on the street car line. The room was spacious, and the staff was very helpful and super nice. The jazz bar was great, and the coffee spot was delicious.

Leisure Family

10/10

Exceptional

29 Jan 2026

Tyler

Friendly staff. Charming room and great location in Garden District.

Leisure Self

10/10

Exceptional

27 Jan 2026

Leah

The room was clean

10/10

Exceptional

25 Jan 2026

Donna

Beautiful hotel, friendly staff, and cool jazz music on Friday night!! Saturdays piano player.... not so much!!

Leisure Partner

10/10

Exceptional

19 Jan 2026

Cara

Great staff!

Leisure Family

8/10

Excellent

15 Jan 2026

Amy

Clean rooms, nice staff, great bars in the hotel.

Partner

8/10

Excellent

11 Jan 2026

Audrey

Great restaurant, coffee shop, and jazz bar downstairs. Not a lot of amenities and an old building but charming with easy access to street car. Appreciate being able to leave the keys with the front desk.

Partner

10/10

Exceptional

09 Jan 2026

Chris

fine

4/10

Poor

08 Jan 2026

David

Our room was not ready until 6pm

Partner

8/10

Excellent

05 Jan 2026

robert

Nice Vintage vibe. Clean room. Huge bathroom with good shower.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Beverly

The Pontchartrain Hotel provides a taste of New Orleans’ charm. Located in the Garden District, it's an easy walk to historic 19th-century mansions, oak-lined streets and shops and cafes. Our room had a New Orleans vibe.

10/10

Exceptional

04 Jan 2026

Charles

The jazz band downstairs -Ed Perkins -made the few nights stay better than great , and the chicken wings rocked too ! Everyone and everything was exceptional even though I didn’t see any ghost but the atmosphere was really special . Stay here and get to know the valets also —you will love it !

2/10

Poor

04 Jan 2026

Paul

Do not stay there at all cost.
It's dirty, dusty, not well maintained at all, there's no way to open the windows it feels extremly stuffy - I was so allergic the whole time.
The service is close to 0.
The Bayou Bar and Jack Rose are great but they feel like a completely separate entity. The rooftop has a beautiful view but also feels entirely separate.

2/10

Poor

03 Jan 2026

Sidney

Great location, always has been solid in prior stays. This time was the single worst check-in experience in my >50 years of travel abroad and domestically

Leisure Partner

2/10

Poor

03 Jan 2026

Chad

Horrible experience
Never again
Charged my card twice and was just rude
Only thing that was good was the rooftop bar
We left after one night

Leisure Partner

6/10

Pleasant

02 Jan 2026

Aaron

I used to stay here several years ago. It's a great location but the rooms are getting to feel/look run down. The linens felt old and dusty.

Business

4/10

Poor

02 Jan 2026

David

Pretty disappointing visit. I've always enjoyed the rooftop bar and lower restaurant so I thought I'd try the hotel out on this trip. Upon check in, they didn't have a key for me. They use physical, metal keys and apparently the last guest had taken the key with them from what the front desk worker said. Also, security issue because they definitely didn't change the lock. Every time I wanted to access my room, either the engineer or the front desk worker would have to come with the master key to let me into my room which became really annoying after a few times. It wasn't until late into the second day of my stay until they remade me a key. Other complaints, I asked for an ironing board as my room didn't have one and never came and the safe didn't work. With all the great hotels around NOLA, don't waste your time with this one.

2/10

Poor

02 Jan 2026

Laura

We had problems from check-in til we left. Disabled room we did not need or request so couldn’t hang up our clothes and no closet or shower door; the room was shabby and the bathroom dirty, as was the hallway; we had no maid service for three days despite complaining so the trash cans were overflowing and we had to use towels for three days; hotel staff nonexistent and any request for help was ignored; only one functioning elevator so had to wait long periods of time to get from our room to the ground; no room amenities at all so had to walk three blocks to get coffee in the morning; only one room key per room which is a safety issue for two people—- it just goes on and on. We finally checked in to a hotel down the street for the last nite. A nightmare. They are so interested in pushing their rooftop bar which makes them money they could not care less about hotel guests. And then we had the pleasure of paying over $2000 for this disaster. Do NOT stay at this place.

Partner

8/10

Excellent

31 Dec 2025

Jill

Everyone was so polite. Great food and good service and location.

Leisure

8/10

Excellent

30 Dec 2025

Carolyn

Great history and unique but time to update again, needs a deep clean and some new carpet.

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Alan

Clean room. Downstairs bar is great. View from rooftop bar is awesome

10/10

Exceptional

29 Dec 2025

Pam

Hotel 10
Room 9
Staff:
Front desk Staff 9/10
Bell/Vallet Staff 9/10
Restaurant/Bar Staff 10/12
Loved the restaurant and jazz bar. Service everywhere was excellent.
💜🐊⚜️🎄❤️💚

Leisure Family

2/10

Poor

28 Dec 2025

courtney

The first room they gave us was not cleaned by housekeeping. The entire hotel smelled odd. Our bed was comfy.

Leisure Family

8/10

Excellent

28 Dec 2025

Robin

Great experience for an enchanting old world New Orleans feel. The establishment has two wonderful bars with excellent live music, one of the bars is on the rooftop, a delicious breakfast cafe and a fabulous restaurant:The Jack Rose.

I have already recommended it to others and will stay again if I get to go back

Just DONT lose your key...$250 replacement fee! ( I managed to find mine, but I was so stressed out about it.

Business_and_leisure Self

8/10

Excellent

27 Dec 2025

LESA

The accommodations are very very basic but the Jack Rose is excellent. $250 key charge if you lose or don’t return it is interesting.