Name: Novotel Milano Linate Airport
Address: Via Mecenate, 121, Milano, 20138, IT

8/10

Excellent

29 Jul 2026

Muhammad Ali

Room was good and comfortable but toilet was really dirty. Parking was very expensive so I rather parked just outside the hotel which was free to park. Breakfast was good but they should serve a full cup of coffee instead of two sips. It was not even quarter of a small cup. First time I thought machine ran out of coffee but next time when they refilled it was still the same size.

6/10

Pleasant

29 Jul 2026

Steve

Nice clean hotel , however 3 things let it down. One photos mis leading the pool is tiny! Gym tiny only room for 2 max to train and very little equipment.
3 Location there is very little around the Location sits in a large residential area with very few amenities. However on a positive staff very nice place is clean, room decent.
Ok if on business trip or very short stay.

8/10

Excellent

28 Jul 2026

Maria Rizza

Wonderful staff

2/10

Poor

25 Jul 2026

Yousef

I was first assigned a room with visible mold, water damage, poor maintenance, and obvious cleanliness issues. After I complained, the hotel moved me to another room the next day, but unfortunately it was also in poor condition. The attached photos were taken in both rooms and in the reception area, and accurately reflect my experience.

The problems did not end there. The air-conditioning unit was so noisy that sleeping during the hot summer nights was extremely difficult. I have also attached a video so future guests can hear the noise for themselves. When I asked to speak with the manager, I was told the manager was on holiday and unavailable. Despite all the evidence, the hotel refused to offer any compensation or even a partial refund.

Regardless of how the hotel responds to this review, the attached photos and video speak for themselves. They document exactly what I encountered during my stay, and I will leave future guests to draw their own conclusions.

8/10

Excellent

14 Jul 2026

Isabella

had a lovely

10/10

Exceptional

10 Jul 2026

Hellen

The hotel is lovely
Staff are friendly and welcoming
Loved the bbq and disco on Friday night

2/10

Poor

05 Jul 2026

Pedro

This is the worse Novotel I've ever stayed at. The location was in a bad area with a lot of trash outside of the parking lot. There are insects everywhere in the hotel and flies in the room. We were in floor 1 room 123. When we first checked our room, we noticed the red sheet had dead bugs in it and there were makeup stains. We told check in people and they sent up someone to change the sheets but while he was changing it he kept complaining that he put new sheets initially and he didn't know what we were complaining aboutz The plumbing smelled horribly in our bathroom with brown water coming up the toilet. There was mold in the shampoo and conditioner holder and our bed sheets were never changed. We stayed there for 10 days. We were a group of 11 with 4 reserved rooms. The staff was rude and unhelpful. One nighty family and I used the long dining table by the bar because we had ordered pizza. The employee working the bar area started screaming at us that he just polished the table. We were shocked and told him that we didn't know we couldn't use the table. There were other guests using the small tables behind us. He started slamming plates in the bar area and slamming drawers. We told him that he was rude. We tried to complain to another employee and his response was \"you should have asked if you could use the table.\" We told him that there were better ways to speak to guests of the hotel, you shouldn't speak to us like we are children you are reprimanding.

Family_with_children

6/10

Pleasant

30 Jun 2026

luigi

Close to airport

Friends

10/10

Exceptional

30 Jun 2026

Bobbi

We liked the location as it’s pretty easy to get into the center as the bus or tram are not far from hotel at all. Great amenities here. Loved the lounge and bar area.

Partner

4/10

Poor

29 Jun 2026

Silvia

This hotel is below average for me, considering it is a 4* and a recognised brand. The deco needs updating, together with upholstery which is old and dirty. Staff is very attentive but amenities, pool, gym and outdoor space fall below par. If you happen o be there at weekends you also have to pay for umbrellas even if you are a guest and it is a steep eur 26 per person and the pool is not even close to the lounges area. Food is terrible and breakfast is quite disappointing with scrambled eggs made from liquid eggs in cartons. We asked the staff and they confirmed. Tastes fake. Overall, I certainly would not book there again. Disappointing

Partner

10/10

Exceptional

27 Jun 2026

Roni

We enjoyed our stay!

6/10

Pleasant

25 Jun 2026

Donna

This hotel was clean and acceptable however some of the front desk staff were abrupt and a little off-putting. The restaurant was booked for private events. The restaurant suggested ordering from I’m the pool bar however after waiting for 30 minutes it appeared no one was working in that area so we had to figure something else out. There isn’t any restaurants close by.

Partner

6/10

Pleasant

20 Jun 2026

Ursula

Breakfast was enjoyable but limited the same happens with the restaurant and is not opened all the time considering it is in the hotel. Airport shuttle had to be reserved there is no schedule and you have to pay a fee. My room key worked every other day no matter where I stored it. My friend had a separate room and the same thing happened with her key. Most of the staff were friendly, except for two older guys at the bar, they were rude. It is 5 minutes to the airport and if you have a rental to keep it in a secure place be ready to pay 20 euros per day. There is free parking but is very limited.

Business

6/10

Pleasant

08 Jun 2026

jim

Booked for airport transfer. We were too early. Rough neoghborhood but excellent pizza walkable - II something.

Family_with_children

10/10

Exceptional

08 Jun 2026

Richard

Super clean rooms and the playground and pool were clean and safe for the kids. Outdoor and indoor bars and the bartending staff were excellent.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Leonard Kobina

Breakfast was perfect, staff very friendly and helpful, the whole service was brilliant

Friends

4/10

Poor

27 May 2026

Cristina

Very small room. Carpet and bathroom not clean

Family

10/10

Exceptional

20 May 2026

Kim

Very nice hotel. I was not aware of the location so be sure to check out your airport as there are 3 in Milan. Excellent stay in room and accommodations very nice. May need a wider variety of menu. There are not a lot of restaurants close and the hotel one is expensive. Bed was super comfy.

Partner

10/10

Exceptional

17 May 2026

Libor

Breakfest good

Business

10/10

Exceptional

04 May 2026

Hristina

It was a good hotel,
Slightly old,
But overall good

Partner

8/10

Excellent

29 Apr 2026

Armin

Good hotel, pool was empty (no water) and there was no indication of that when we booked it.

Business

10/10

Exceptional

28 Apr 2026

Sally M

What a pleasant surprise! I’d traveled to Milan for a surgical follow up and picked Novotel for its convenient location, not expecting its elegance, high level of service, and delicious breakfast. Just what I needed to relax me.

Self

2/10

Poor

14 Apr 2026

Leyanis

Terrible hotel, very dirty room AC not working as hotel does not connect the AC until mid April, room was extremely hot and even with the windows open it was impossible to get a good night sleep. Bed sheets had blood stain on them and bathroom had flies. Don’t recommend this hotel.

Family_with_children

10/10

Exceptional

03 Apr 2026

Dario

Super location

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Paola

Clean room great location next to the airport

10/10

Exceptional

24 Mar 2026

LILLIAN

Gym was well equiped and very friendly staff

Family_with_children

8/10

Excellent

10 Mar 2026

Emma

Average airport hotel

Business

10/10

Exceptional

28 Feb 2026

Laura

Clean & comfy

10/10

Exceptional

24 Feb 2026

Steve

All good

10/10

Exceptional

23 Feb 2026

Micheline

locaion

Friends_and_family Friends

8/10

Excellent

22 Feb 2026

Cynthia

Clean. Great location for Olympic hockey

Family

4/10

Poor

22 Feb 2026

Jaime

Appears under new ownership. Restaurant which historically served nice meals is now only serving underwhelming buffets. Several items in the room not in working condition and prices have soared!

Partner

10/10

Exceptional

19 Feb 2026

CARMELO

I've seen some of the \"negative\" comments but don't understand why. My room was large, especially for one person and seemed updated. The only little thing I would say is that the bathroom fixtures need updating more from age. The housekeeping was great so the room was always cleaned.

The main reason for my choice of this hotel, was it's proximity to the Santagiula arena where I went for Olympic hockey. A 15 minute walk that avoided the crowds of people waiting for transportation.

Self

6/10

Pleasant

18 Feb 2026

luigi

Complicated shower system which is ridiculous to turn on water to shower
Slippery shower floor is a fall hazard
Great location is the only hood thing about this hotel since it is near the airport

8/10

Excellent

14 Feb 2026

Markku

Clean room, awesome staff. When fully booked, th Breakfast can be over crowded

Leisure

10/10

Exceptional

11 Feb 2026

Zak

Awesome

Business_and_leisure Partner

10/10

Exceptional

11 Feb 2026

Alicia

The room was clean and the staff were extremely helpful even when we ran into them outside of the hotel.

6/10

Pleasant

21 Jan 2026

JEIY NICHOLUS

It’s alright, rooms are small, no shuttle to and from the metro.

Leisure Family

4/10

Poor

07 Jan 2026

Claudia

The room’s carpet was filthy. Stains everywhere. Throughout the night we could hear water flushing in the pipes. The hair dryer was dirty.

2/10

Poor

06 Jan 2026

Daniel

Thank God it was just for one night. I chose this hotel because of its proximity to the airport and the airport shuttle. Check-in was fine, but the shuttle for the time we needed was already fully booked.

The common areas are decent, but that’s where the positives end. We stayed in room 816 and, for nearly 300 euros, expected much better. The carpet was cheap and dirty, the room and bathroom were small with dirty walls, the bed was just okay, and the hair dryer didn’t work. There was also no complimentary water in the room.

Novotel Milano Linate is a hotel I would not return to.

Friends_and_family Family

2/10

Poor

05 Jan 2026

Eddy

Extremely noisy with people screaming all night in several floors. Very run down place.

4/10

Poor

05 Jan 2026

Andrea Flosi

Staff took a long time to check us in (almost 20 minutes). Did not get our rooms at the same floor. Hotel was noisy with obnoxious people being loud until 3 am. I would not go back.

Leisure Family

8/10

Excellent

23 Dec 2025

Giuseppina

Definitely clean rooms and the staff were helpful

Leisure Self

8/10

Excellent

15 Dec 2025

Paolo

Tutto ok

Business

10/10

Exceptional

07 Dec 2025

Emma

Excellent service, lovely clean and modern. Good transport link. Tram to Duomo just a 5 min walk away.
Highly recommend

Leisure Family

4/10

Poor

24 Nov 2025

Alessandro

Very limited choices when came to breakfast and felt more like a bakery by the amount of different breads that were there. No really any other choices apart from some cheeses and some
Cooked eggs. Jams yes but no really any choices for kids

Business

2/10

Poor

01 Nov 2025

Mohammed

There were bugs inside the room, the hair dryer didn’t work, the bidet spray was broken, and even the safe box was out of order.
The service was extremely poor, and the staff were not helpful at all.
When I reported the issues, they simply ignored them.
I strongly don’t recommend staying here — it doesn’t deserve even one star.
(Photos attached to show the condition).

Business_and_leisure Family

2/10

Poor

01 Nov 2025

NADEEM

Locker was not working and no one fixed it

8/10

Excellent

25 Oct 2025

Kiu Pan

Hotel

Leisure Family_with_children

8/10

Excellent

23 Oct 2025

Brian

yes- limited menu for non-european

Leisure Family

8/10

Excellent

19 Oct 2025

Dean

Serviceable hotel: close to airport (Linate), staff generally friendly and helpful, room clean, bed comfortable, breakfast good, etc. The hotel is a bit “isolated” in terms of finding restaurants and/or groceries near by within walking distance.

Partner

6/10

Pleasant

12 Oct 2025

Edenio

Parking was not easy. Hotel needs updating

Business

10/10

Exceptional

11 Oct 2025

Angela

As expected for the price very clean and good service

Business

2/10

Poor

04 Oct 2025

Christine Yvonne

The staff was not very welcoming. In fact, during our entire stay there, we felt like we were an inconvenience and that we weren’t wanted there. The service and the food was horrible. I would not recommend any foreigners to stay there.

Leisure Friends

6/10

Pleasant

03 Oct 2025

David Enrique

Average conditions overall.

Leisure Self

10/10

Exceptional

01 Oct 2025

Thomas

All good

10/10

Exceptional

29 Sep 2025

Giuseppina

Staff were very friendly and helpful

Leisure Partner

8/10

Excellent

29 Sep 2025

Brian

Quite old rooms and facilities, but comfortable enough.

Partner

6/10

Pleasant

17 Sep 2025

Rima

Shared spaces are lovely but the bathrooms in the rooms were not clean or well-maintained.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Marcelo O

Great service! Super convenient

Business

8/10

Excellent

11 Sep 2025

Mark

Max at checkin was very helpful.

10/10

Exceptional

07 Sep 2025

Colin

Very good hotel for overnight stay if travelling at Linate airport. Not many eating places nearby.

Leisure Family

2/10

Poor

07 Sep 2025

Victoria

Would not recommend - NO KING BEDS at property.

We were charged for a King-sized bed (upgrade) and only got a double. When asked at the front desk, the employee was rude and told me they did not have king-sized beds anywhere on the property. The restaurant and bar were closed on a Friday night. The TV would not cast internet-based services and the telephone did not work (or wouldn't be answered). It would ring 3 times and then go to fast busy. Overall staff very rude. Would not recommend.

Partner

8/10

Excellent

05 Sep 2025

Charles

The hotel is easy to check into and has plenty of parking. It needs a little work and it a little dated. We rented motorcycles at HP Motorad nearby and they have a sign inside (presumably because of the safety of the hotel) that renters are prohibited from parking at Novotel. The staff is nice and the room was clean.

Leisure Self

10/10

Exceptional

04 Sep 2025

Nikitas

Tram right around the corner. Airport shuttle leaves for the airport only after 7 am.

Business Self

4/10

Poor

22 Aug 2025

Vivíana

The hotel room was dirty, not friendly staff , no food available as everyone in Milan closes from 3-7pm and the restaurant personnel was very rude when asking about food hours . Will not recommend anyone to stay here . I have picture of the nasty shower and red carpet stains ..

Leisure Family

10/10

Exceptional

21 Aug 2025

adrian

Stopover

Nice hotel, food very good. Good location, basic shopping and food nearby.

Friends_and_family Family

6/10

Pleasant

21 Aug 2025

Regdrika

I didn’t like the WiFi connection. Everyday changing the code and then on the 2nd day of my stay when it was time to re enter the code, it would not work. Prevented me from completed my work assignment in time

2/10

Poor

12 Aug 2025

Oliver

First my wife was told that she need to pay a amount higher than the actually Hotel stay Price per Person to use the Pool, than I called Expedia, Expedia called the Hotel and all of a sudden the Pool was free to use. When my wife and daughter went to the Pool, the were not allowed to enter the Pool without a Bathing cap. Of course you can purchase one at the Hotel for a ridiculous amount. This is just not tight

Leisure Family

10/10

Exceptional

08 Aug 2025

Meghan

This was very relaxing, very clean, staff very friendly, and we had everything we needed!

Friends_and_family Family

4/10

Poor

20 Jul 2025

Dominic

Poor experience, bad shuttle, pool inaccessible

First, the airport shuttle service was useless. When we landed we rang the hotel reception to request a shuttle. We arrived at 11.15am, and were unhelpfully told that the next shuttle would be at 12.45pm. We said we didnt want to wait 1.5 hours, but the person on reception made no attempt to help us get from the airport to the hotel. One of the selling points of this hotel was the airport shuttle, without which we would have opted for another hotel in the city centre, so this was very frustrating.
When we arrived at the hotel (by Metro), the staff were dismissive and unhelpful, for instance they were unclear about how to access drinking water.
The hotel had a swimming pool which we were looking forward to, but we were told on arrival it was only open from 10am-5pm. If you are visiting a city like Milan it's likely you'll spend the day in the city, so not having access to the pool in the morning or evening makes this offer useless. To make matters worse, one evening there was a private party with people in the pool at 11pm, but we were told we weren't allowed access to the pool or the garden. Please don't advertise a pool if you plan to restrict access in the evening for some customers but not others.
The room itself was okay, but the TV connection was faulty, the toilet roll holder was broken and the wifi was very weak, working for 1 out of 3 devices. Again, we expected more.
For a hotel that looks good online, we were extremely disappointed with the staff and services

Friends_and_family Friends

4/10

Poor

19 Jul 2025

Adam

Would not stay afain

6/10

Pleasant

13 Jul 2025

Jacek

The staff was very supportive and nice. However, nobody informed us that we have to pay for beverages in the fridge ( in Rome were free). In addition, the carpet does not look clean in the room. I got a new room because of it. Than, the green area after 7.30 was closed for some events. Lastly, breakfast was very good.

8/10

Excellent

12 Jul 2025

Aman

Decent option with great connectivity to public tram transportation

10/10

Exceptional

12 Jul 2025

alaa

Very good at all

Leisure Family

4/10

Poor

05 Jul 2025

Louie Anne

I booked a king size bedroom for 2 nights this based on the availability available on the site. When I arrived in the hotel I found out that the hotel doesn’t have a King Size bedroom. They shouldn’t advertise the options. Especially when there is a price difference between the queen bedroom and King bedroom.

Leisure Family

2/10

Poor

04 Jul 2025

Buddy

Staff were rude and tried to charge for everything. Avoid this place at all costs!

Leisure Family

6/10

Pleasant

01 Jul 2025

Randall

Chose this property due to its proximity to Milan Linate Airport as we had an early morning flight. Property was clean and staff were pleasant. Our stay was in the middle of an extreme heat wave and the AC would not cool our room. The hallways and lobby was cooler than our room. I went to the manager and he moved us to another room but it was no cooler. Regardless, we appreciated his attentiveness and willingness to help. The pool was nice as were the grounds around it. Do understand, the hotel charges a fee to use towels and chairs. The bar served great drinks. We did not eat at the restaurant. We were told at check in the restaurant closed at 230pm so we made our way there around 205pm. Staff told us the kitchen was already closed. We ended up eating vending machine sandwiches for lunch and ordered delivery pizza later that night. Overall, I would give this property 3 out of 5 stars due to lack of adequate AC.

Leisure Family

10/10

Exceptional

30 Jun 2025

Daniel

Beautiful property with helpful and professional staff. Good value.

Leisure Self

8/10

Excellent

29 Jun 2025

Claudia

This hotel is very conveniently located near the airport. Very close to the tram so you can move easily.

Business Self

4/10

Poor

23 Jun 2025

luc

Old hotel-
- issue with air conditioning
-very slow check-in
- shower controls not properly working

Leisure Family

10/10

Exceptional

18 Jun 2025

Kelly Ann

Nice place and very close to the airport

Leisure Partner

10/10

Exceptional

17 Jun 2025

Angel

.

10/10

Exceptional

09 Jun 2025

cory

The staff were extremely helpful .

Leisure Partner

10/10

Exceptional

27 May 2025

Uma

They wanted 19 Euros for breakfast so we clearly didn't eat there. Otherwise everything was fine.

Leisure

10/10

Exceptional

26 May 2025

remon

Overall, it’s nice experience. Just need to improve on the customer service..

Leisure Family

4/10

Poor

19 May 2025

Jody

We were checked into a room with holes in the carpet, dirty gray walls that should be white, black marks on the wall, and curtains that were starting to come apart,along with coming down from the ceiling. It seemed everything was an extra fee, including a bottle of water. As we inquired about breakfast or other options, we were told our room number didn't allow us to have access to breakfast. We paid for a shuttle for the next day to the airport. We stressed we had to leave right at 9 am to be on time. Our party along were two other groups were waiting for any staff to arrive to take us, thinking they would be there early a few minutes before 9 am to let us load our luggage. At five minutes till 9 am, we went into the front desk to ask if someone was coming because we needed to have time to make our flights, and we were told they would be there at 9 am. We were watching other visitors getting taxis and leave as we were waiting. Finally, after 9 am, a man came out from the front desk and unlocked the van. It seemed he was not pleased to have to be driving us to the airport. I will not recommend this hotel and will not return from another stay.

Leisure Family

6/10

Pleasant

18 May 2025

Mohit Robinson

Suitable for transit, not for holiday

The hotel falls short in terms of cleanliness and overall quality. It fails to meet the standards expected of Novotel hotels. The rooms have a lingering cigarette odour, and the towels, which have an unpleasant vinegar smell, are not soft. During our stay, the swimming pool was out of order, and the gym was relatively small, lacking weights and functional machines. It becomes crowded by 6 am. While the breakfast was enjoyable, the options were limited, with no choices for egg-white omelettes or gluten-free bread and pancakes, and no sugar-free syrup was available. There are no coffee shops for quick snacks or coffee, and other dining options are nonexistent. The hotel is situated in a remote area, with no nearby shops or restaurants, and the surroundings have a neglected feel, making walking unsafe. Overall, I would not recommend this hotel for families on vacation, but it may be suitable for a quick transit stop.

Partner

6/10

Pleasant

04 May 2025

Matthew A

I chose the hotel for proximity to the airport. In fact, it’s a 30 Euro cab ride each way, which is no bargain. The advertised shuttle service is extremely limited. For value and convenience, I would have been a lot better off staying in the center.

Business_and_leisure Self

10/10

Exceptional

19 Apr 2025

Abdul

Location close to the airport

Leisure

10/10

Exceptional

10 Apr 2025

Jorge

Cool hotel

6/10

Pleasant

06 Apr 2025

Nallely

Staff failed to provide WiFi service till the end off our stay
Staff make us to put our bags in storage room very rude people

Family

10/10

Exceptional

07 Mar 2025

Ileri Emmanuel

I felt the breakfast amount was a bit high for €19.

Also the Internet service in the room was very bad. I was staying at room 142. Perhaps it could be the location of the room affecting the Internet.

However, eveyother thing was enjoyable .and i had a great time stayin at the hotel.

Leisure Self

10/10

Exceptional

03 Mar 2025

Austin Nhat

Highly recommended

Business_and_leisure

4/10

Poor

02 Mar 2025

Diana

Disappointing

Just one night.

Partner

8/10

Excellent

04 Jan 2025

Jose

The bathroom is in a quite poor condition, need repairs and cleaning.
The location is only convenient if you are flying from linate. One of the restaurant staff yell to me without apparently reasons

Leisure Family

10/10

Exceptional

04 Jan 2025

Altea

Great for a couple of night! very close to the airport. Staff were nice and helpful!

Leisure Friends

10/10

Exceptional

24 Dec 2024

Ghassem

Quiet, nice and clean, friendly staff and good customer Service and of course reasonable price.