Name: Leonardo Boutique Hotel San Sebastian
Address: Zabaleta Kalea, 5, Donosti, 20002, ES

8/10

Excellent

19 Jul 2026

Cher

Enjoyed our stay here, the staff were exceptionally nice and helpful. Would definitely stay here again

10/10

Exceptional

05 Jul 2026

Roger H

The small refrigerator was appreciated

Partner

10/10

Exceptional

30 Jun 2026

Danielle

The staff was very helpful and friendly. James at the front desk was a delight. The location was phenomenal.

Family_with_children

6/10

Pleasant

30 Jun 2026

Siamak

Two-star hotel in a really good location, walkable to many good restaurants, coffee shops, beach area...
San Sebastian summer lodging rates are pretty high compared to Bilbao in general.
Since we were out most of the day, it was more important to us to stay at really good location rather than a moderately more expensive hotel.

Partner

10/10

Exceptional

20 Jun 2026

kenneth

Great location in Gros. Staff friendly and helpful and room spacious and cleaned daily. Zero complaints. Would highly recommend for location, service and cleanliness. Perfect for a travelling couple.

Partner

6/10

Pleasant

06 Jun 2026

Alexandra

It was ok. Very expensive and no nice touches to justify the cost. Spacious room. No robe or slippers. Friendly staff. Just very expensive for what it is. Small shower despite large room. Great location.

10/10

Exceptional

03 Jun 2026

Javier

Clean y comfortable room, with big bathroom. Quiet at night, and very well located.

Family

10/10

Exceptional

25 May 2026

Percy

The hotel’s location was perfect! Close to the old city center an easy access to get an Uber when needed. The beach was very close as well. Friendly staff the 24 hrs. We were a reasonable walking distance to the Real Sociedad stadium which was nice.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Molly

Breakfast tasty, location by beach great, front desk very helpful

Self

10/10

Exceptional

27 Apr 2026

Joanna

Friendly, clean, excellent location

Partner

8/10

Excellent

20 Apr 2026

Anthony

First and foremost: James at the front desk was an absolute delight. Super friendly and took extra time to give us some recommendations of what to eat and where to go, beyond the obvious tourist traps. He was always incredibly friendly and smiling. He is exactly how you want a representative to be and is the epitome of customer service.

Wonderful location - easy to pivot between Gros and Parte Vieja, couldn't ask for a better spot.

The room was generally very nice and comfortable. Two issues we encountered:

1) the AC didn't seem to work consistently, we had a couple of warm evenings in the room. (Too noisy to open the window)

2) the bathroom needed some refurbishing. The sealant around the shower was in really poor, gross looking shape with the some mildew. The bathroom itself had a musty smell as well.

Partner

10/10

Exceptional

25 Mar 2026

Dany

Clean decent sized room, close to old town area of San Sebastián which is great. The breakfast was simple (it’s not a buffet & is done in the next door bar). My only comment would be to have more options on the breakfast menu (everything was bread or croissant with something else).

Overall, it was lovely stay and I recommend it

Family_with_children

10/10

Exceptional

21 Mar 2026

Joshua

Clean rooms, accessible

Family_with_children

10/10

Exceptional

04 Mar 2026

Lucy

Large, clean room. Friendly staff. Location of hotel was excellent.

Friends_and_family Family

6/10

Pleasant

21 Feb 2026

Heulwen

Good location but the hotel is a little tired, and the room smelled strongly of bleach which irritated my eyes and throat. The shower has brown dirt around it and the bathroom was very small. The staff on reception were helpful though and I give it three stars for location. There is nowhere to be dropped off with bags so that is a little inconvenient. It is ok but perhaps was expecting better for the price.

10/10

Exceptional

09 Feb 2026

Maria Vanesa

Really nice hotel and location

Leisure Family

10/10

Exceptional

18 Nov 2025

Conchita

Fantastic staff. Lovely, spacious. clean room. Awesome location.

10/10

Exceptional

01 Nov 2025

Peter

Friendly staff, great location

Leisure Family_with_children

10/10

Exceptional

17 Oct 2025

Magdalene

Clean spacious room with big enough beds for the family

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Aneil

Modern, clean rooms, friendly attentive staff. Works definitely stay here again.

Leisure Partner

8/10

Excellent

06 Oct 2025

Jacqueline

The location of this hotel is fantastic. Easily walkable through the Gros neighborhood and over the bridge to Old Town San Sebastian. Rooms are clean and functional.

Layout not the best if you are staying for multiple days in terms of clothing storage and want to fully unpack, just an open closet with a few hangers and a book case to stack things on, no iron either if needed. Also, as many reviews mention, there is no safe in the room so if you are having your room serviced you'll likely want to keep your valuables with you.

Lastly, we had fantastic service from the concierge, James, but on the days/hours that he wasn't at the desk the rest of the team was lackluster and acted disinterested in greeting or helping guests.

A couple small tweaks could take this hotel from good to great!

Leisure Partner

10/10

Exceptional

04 Oct 2025

Allison

Clean room and centrally located. Minimal facilities — just a room in the building, good if you plan to spend all your time out and about

Leisure Partner

10/10

Exceptional

04 Oct 2025

Tom

Enjoyable stay - clean modern hotel with friendly door staff

Leisure Partner

6/10

Pleasant

11 Sep 2025

Malcolm

This place is fine and affordable for the very expensive San Sebastián. Everything is within walking distance. Beds and showers need work. The bed is uncomfortable and the shower leaks everywhere if you use the big showerhead.

Leisure Partner

8/10

Excellent

10 Sep 2025

Sabrina

It was the perfect hotel. Well located, quiet, and with super helpful and friendly staff. Would definitely go back.

Leisure Family

10/10

Exceptional

07 Sep 2025

Yu Lin

Excellent location - walking distance to the old town, the beach, cafe & restaurants, and the bus station. The bed was sagging a little bit though.

Partner

8/10

Excellent

05 Aug 2025

Lammie

Central hotel

excellent location with lots of eateries a few minutes walk away, nicest staff, only wished room had a kettle, tissue paper, and an iron.

Friends_and_family Friends

6/10

Pleasant

18 Jun 2025

Gillian

Hotel is situated in a good location
Hotel rooms very small with not much space for clothes .Air conditioning very loud during the night ...tv didnt work ...room not exactly clean and when you flushed the toilet the water would splash all over the toilet seat...

Partner

10/10

Exceptional

17 Jun 2025

Marco

Very nice hotel, conveniently located, with a good comfort. Very satisfied

Business Self

8/10

Excellent

08 Jun 2025

Rui

Perfect location. About a 10-minute walk west takes you to the old town, and about 10 minutes along the river brings you to the station. The beach is just steps away.
The staff were very warm and welcoming, and the room was clean. It was a comfortable hotel even with a small child.

Leisure Family_with_children

10/10

Exceptional

07 Jun 2025

Antonio L B

No frills, great room, clean, well located and great value. Small hotel (4 rooms per floor, 6 floors) with no services - great if you want to explore SS. Reception desk with great team. James, Mayalen (hope spelling is not too bad) and Edi were super helpful and nice. Thank you for making our stay feel like home.

Partner

10/10

Exceptional

02 Jun 2025

noelle

Really enjoyed our stay. Very clean, modern rooms. Mattresses are very comfortable and great shower pressure. Helpful staff. Limited amenities but a wonderful location to discover San Sebastián. Recommend.

Leisure Partner

6/10

Pleasant

01 Jun 2025

Louise

Convenient location for Gros and old town

Leisure Partner

4/10

Poor

20 May 2025

Charles

They advertised a room with a balcony and I triple checked to ensure it was the correct room with a balcony as I planned to propose to my now fiance. I arrived and was put into a different room floors down without a balcony or view. The staff was less than helpful in trying to fix the situation telling me verbally and in subsequent emails it was my fault for reasons I still don’t understand. No partial discounts, no attempt to right the wrong, just verbal abuse and flippant disregard. The property was nice but the staff and customer service was awful. Would recommend finding somewhere else to stay if in San Sebastián!

Leisure Partner

10/10

Exceptional

18 Apr 2025

Susan

Very helpful and attentive staff. Great location in Gros (newer part of town) with easy access to the historic part of the town. Close to the beach and other areas of San Sebastián. Nice room with a very comfortable bed. Would definitely recommend this hotel.

Leisure Partner

10/10

Exceptional

08 Apr 2025

Jemmel

Perfect location

Absolutely loved our stay at this beautiful boutique hotel. The staff James , Valerie,
Maialen, Samira and Naziha were amazing. My husband and I would definitely come back here again . Location was A grade close to all shops ,bars ,beach and churches.
Highly recommend this hotel

Partner

8/10

Excellent

21 Mar 2025

moris

Great property but almost no services

8/10

Excellent

17 Oct 2024

Robert

Good customer service

Leisure Partner

8/10

Excellent

04 Oct 2024

Christine

Good spot for railway/bus station, beach and city

Room and bathroom OK but the style didn't suit us. Firstly there were no drawers for storage and very little surface space, plus no bin at coffee machine so all debris had to be carried into bathroom. Breakfast seemed pretty meagre even for a 2 star establishment and the coffee was never served hot.

Partner

10/10

Exceptional

03 Oct 2024

LeeAnne

This is a great hotel in Gross, staff are so friendly and helpful, hotel is very clean and beds were comfy. Just a few minutes walk from Zurriola beach and 15 mins walk to La Concha beach. Highly recommended.

Leisure

10/10

Exceptional

02 Oct 2024

Alex

Great location, friendly and helpful staff.

Leisure Partner

10/10

Exceptional

29 Sep 2024

Colm

Stayed here for three nights at the end of September. The property is clean, modern and most importantly very central to the beach, many cool bars and restaurants. The staff were extremely friendly and often provided insight on local attractions and restaurant recommendations. I would highly recommend if you want a clean, central and friendly hotel to stay in

Friends_and_family Friends

10/10

Exceptional

21 Sep 2024

Debra

Everything was just perfect!

10/10

Exceptional

15 Sep 2024

Shelley

.

Leisure Partner

10/10

Exceptional

07 Sep 2024

Elizabeth

Staff were all very helpful.

4/10

Poor

29 Aug 2024

Nolan

Mold infested hotel

Entire floor smelled strongly of mildew. Bathrooms did not have ventilation and had extensive mold. Was sick after our first night. Absolutely avoid this hotel at all costs.

10/10

Exceptional

28 Jul 2024

Ma Pamela

The place and the staff were amazing. They are very attentive to care.

Leisure Family

10/10

Exceptional

28 Jul 2024

Shoko

Amazing stay

I cannot thank the hotel staffs enough. My kid threw up on the first night… we asked them for new sheets/covers. They didn’t only bring them, they stayed in our room and changed all the sheets including the mattress protector in the middle of the night, never seems annoyed or disgusted. That was very appreciative and nice! I received more than 5 star hotel service. I wanted to thank them for the exceptional service.

The check in is 24hrs, which was a big plus for people like us arriving later in the evening. We stayed 3 nights, and they cleaned our beds and towels every night. There are recycle bins for each type or trash, it’s wonderful to see that they care about the environment too.
They offered to keep our suitcase after check out. That was such a great offer when you still want to explore the city until your train/flight time. I would definitely stay here again, the staffs were all nice and friendly. I thank them so much with their amazing hospitality!!!

Friends_and_family Family

10/10

Exceptional

15 Jul 2024

Douglas

Close to underground garage parking, but over night costs are on the high end.

Leisure Family

10/10

Exceptional

03 Jul 2024

Lesley

Great location

Basic but comfortable clean spacious room. We were lucky to get room on top floor with lovely balcony. Great position for Gros ,Old town, and city centre. Everything walkable. Some great bars and restaurants near by. Would have liked a little more storage,and a kettle, but coffee machine provided.
Great stay.

Partner

10/10

Exceptional

30 Jun 2024

Lucinda

Easy check in and check out. Rooms were not huge but comfortable with large amounts of luggage. It was very clean and comfortable. Wi-Fi worked for my business needs. Excellent location.

We had a lovely little balcony which was a nice touch. The staff was amazing and spoke English if Spanish is a challenge for you.

A great stay!

Partner

10/10

Exceptional

26 Jun 2024

Brandon

The staff were excellent and extremely knowledgeable about the area.

Leisure Partner

10/10

Exceptional

21 Jun 2024

Robin

Excelent

Business

10/10

Exceptional

09 Jun 2024

Melanie

The staff is terrific as are the rooms and the location. I highly recommend this hotel.

Leisure

10/10

Exceptional

30 May 2024

Carol

Convenient location. Friendly staff. Comfortable room.

Leisure Partner

10/10

Exceptional

15 May 2024

Christine

Friendly people, very helpful. Nice breakfast. Very quiet room even though there are restaurants and a bar in the street that are open late there was no outside noise in our 5th floor room.

Leisure Partner

10/10

Exceptional

12 May 2024

Brian

Very good

10/10

Exceptional

08 Jan 2024

Angus

A pleasant surprise at this pricepoint

The location, comfortability, service and cleanliness combined into the perfect package and for a surprisingly fair price. For this price I came to expect something a lot less equipped but the room was modern, well equipped and comfortable. Although I only stayed for the night I felt welcome and enjoyed the room very much. Would definitely recommend.

Self

10/10

Exceptional

27 Nov 2023

Yohei

Great stay for my family

Leisure Family

8/10

Excellent

23 Oct 2023

Von

Friendly staff who was helpful through the stay. Great location and the rooms were clean.

10/10

Exceptional

22 Oct 2023

Nicola

Great value and location!

This was our 8th visit to San Sebastian and we have stayed in many different hotels on different budgets. This hotel is definately excellent value, with large modern rooms, friendly staff, and great location. First time actually staying in Gros, but still so close to the Old Town which is just 10mins or so walk away. The only thing that would have enhanced our stay is a coffee machine, even a communal one! I guess the price reflects that, and its nice to support the cafes across the street. Overall, a great value stay for a few days in SS.

Partner

10/10

Exceptional

21 Oct 2023

William

Clean, modern hotel in a convenient, central location.

Leisure Partner

10/10

Exceptional

03 Oct 2023

Blake

In a very expensive town, a hidden gem. Large clean rooms for a great prices. We included the breakfast with our room rate.

Staff were very pleasant, found us parking at a good rate (ask at hotel). Very hard to find parking in this town. Walkable to beach and Old Town.

Highly recommend.

Leisure Partner

10/10

Exceptional

03 Oct 2023

José Manuel

I would like to have a small gym

Business_and_leisure Self

10/10

Exceptional

08 Sep 2023

Amber

Wonderful hotel. The front desk staff were very helpful and kind. I wish I could’ve stayed longer. I would definitely stay there again.

Leisure

10/10

Exceptional

30 Aug 2023

Majo

Staff extremely friendly and ready to help. Courtesy items are a plus! Will return soon!

4/10

Poor

28 Aug 2023

Adam

Some staff were great, others were very grumpy. The breakfast for 14 euros each was terrible!

Leisure Partner

10/10

Exceptional

11 Aug 2023

Martha

Although the room may be consider small for some people, it is comfortable, modern and very clean. The bed was very comfortable too. The hotel is within walking distance to the beach, restaurants and shopping. The staff is friendly and helpful when ask for directions. I highly recommend this hotel an we will definitely will stay at this hotel again.

Leisure Partner

10/10

Exceptional

05 Jul 2023

Robert

The hotel was well placed for the beach and the old town and there were loads of great places to eat nearby. The staff were brilliant, really friendly and super helpful.

Leisure Family

10/10

Exceptional

04 Jul 2023

Lisa

The room was excellent and we enjoyed our stay.

Leisure Partner

10/10

Exceptional

12 May 2023

John Steven

Very clean and modern. Pretty basic. Staff very helpful. Great location. Excellent value. Would recommend.

Leisure Friends

10/10

Exceptional

02 May 2023

Jane grace

Excellent staff, great location

Leisure Friends

10/10

Exceptional

13 Apr 2023

Carlos

Clean, good condition location

Leisure Family

8/10

Excellent

01 Apr 2023

Rosalba

Stayed only one night but found the hotel staff very friendly and accommodating. Bed was super comfy and good location. Would recommend for short stays.

Leisure Partner

10/10

Exceptional

24 Mar 2023

Huong

The best hotel especially when you factor in price! Wish we stayed longer.

Leisure Family_with_children

10/10

Exceptional

06 Oct 2022

Helene

Staff was great . The best I ever experienced.
I would recommend this hotel and am looking forward to visiting again

Leisure Friends

10/10

Exceptional

18 Jul 2022

WEI

We chose this hotel because it's conveniently located in Gros, and well priced (San Sebastian is pretty pricey compared to other parts of Spain). The room is nice and very clean. The bathroom is clean but a little small.

Even though Bed4U is only a two star hotel, we loved our stay here, because the staff was so friendly and went out of their way to take care of us. In particular, Cristina and Kattalin spent so much time helping us recommending and organizing our dining options, showing us where to go in the town (e.g. Go Local ebike tour), and introduced us to the surrounding towns to visit (by car). They were so enthusiastic and friendly, they brought a smile to us every time we spoke to them. They made our stay in San Sebastian a wonderful experience!

Leisure Family

10/10

Exceptional

13 Jul 2022

David

Such friendly, helpful staff, spotless, modern in great location

Leisure Family

10/10

Exceptional

11 Jul 2022

Ana Beatriz

Great service and value for money

It was a great experience. Service from front desk was amazing, super nice and helpful. Rooms were big and very comfortable. Location was the best, close to everything. Less than 10 minute walk to the beach and loads of restaurants, bars and shops around.

Partner

10/10

Exceptional

30 Jun 2022

Peter

Fabulous Hotel

What a wonder stay!

The location is perfect. Surrounded by pintxos bars, cafes and restaurants but because it is not directly in the hold town it is so quiet at night. The old town is about a 10 min walk away and the bus station is about 15 mins away, the beach is 2 blocks away and buses are at the door to take you to more distant places.

Cristina, Mikael and their team is fantastic. So happy, friendly and helpful. Just amazing.

The room was large, modern and clean. We slept so well and couldn't ask for anything more.

Wifi worked really well.

I highly recommend the hotel and would definitely stay here again. I can't think of a single negative. Thank you.

Partner

10/10

Exceptional

23 Jun 2022

Thomas

The staff was extremely friendly especially front desk staff, Christina, I think her name. Really represented the Hotel very well. Knowledgeable, friendly and great recommendations. Value her very much

Leisure Partner

10/10

Exceptional

29 May 2022

Aramelys

Muy buena localización, hotel totalmente renovado, personal bien atento y servicial

Leisure Partner

10/10

Exceptional

25 Apr 2022

Fabiola

The hotel is great! But the staff made it perfect! Christine at reception gave us recommendations she is great!

Leisure Partner

10/10

Exceptional

21 Apr 2022

Louise

Excellent in every way.

I could not rate this hotel highly enough. Everyone was so helpful. It is central to everything.

Self

10/10

Exceptional

31 Dec 2021

Derek

A great stay in San Sebastiàn

We have visited San Sebastiàn several times, and this location is perfect for us. The hotel is bright, clean, and comfortable. Plenty of shops and cafes nearby, and a short walk to the Old Town, the major shopping district, the beach, and the bus station.

Partner

10/10

Exceptional

19 Oct 2021

Christopher

Lovely clean spacious room. Great shower and a comfortable bed. Two complimentary bottles of water and a hand written welcome note. Nice touch.

Partner

10/10

Exceptional

16 Oct 2021

Craig

Great new hotel at reasonable price

Great new two star hotel with minimal amenities, but spacious and new rooms, comfy beds, great showers, great location

Friends_and_family Family

10/10

Exceptional

06 Oct 2021

Daniel

Great value in a great location

Super nice, new hotel in a very central location. Room was very large, extra chairs and a small sofa, nice, new bathroom (a little cramped, but functional). Blackout curtains, well sound-insulated, and minutes from beach and old town. Lots of nice restaurants and bars right outside the door. Very friendly staff, always smiling and friendly and ready with recommendations. Rooms were very clean and well done.

Would definitely stay here again.

Partner

10/10

Exceptional

25 Sep 2021

Toby

Don’t let the name fool you!

The name is offputting nut the hotel is actually really nice for a lower end hotel.

The rooms are a good size and very clean as the hotel is new. The staff are friendly and the breakfast was surprisingly good.

Would recommend if your looking for a hotel around this price bracket.

Only small point is that the shower is designed poorly and the water spills into the bathroom when you open the door. This is not really a big problem however but thought I would mention it.

10/10

Exceptional

04 Jun 2026

Jörg

Das Hotel liegt sehr zentral und die Zimmer sind geräumig und modern.

Partner

8/10

Excellent

24 May 2026

Ellen

Hyggelig rent og sentralt beliggenhet.

Partner

10/10

Exceptional

12 May 2026

Camilla

Bra läge i staden, nära surfstranden.

Friends_and_family Family

10/10

Exceptional

08 May 2026

Claudia

Excelente ubicación! El desayuno no es muy práctico ya que lo sirven en un café adjunto y es por opciones no es un bufete como en la mayoría de los hoteles que hemos ussdo

Partner

10/10

Exceptional

27 Apr 2026

JOSE LUIS LEYVA

Un magnifico lugar para llegar

Partner

10/10

Exceptional

29 Mar 2026

Cláudia

Café da manhã muito gostoso, servido à la carte. Quarto confortável e silencioso.