Name: One Shot Tabakalera House
Address: Paseo Duque De Mandas, 52 (Tabakalera), San Sebastián, 20012, ES

8/10

Excellent

02 Jul 2026

Carol

Friendliest staff and great location!

Self

8/10

Excellent

24 Jun 2026

Hannah

Good location. Nice size room. First room a/c did not work and staff immediately gave us another room. A/c in second room needed some adjustments but staff responded effectively.

Partner

6/10

Pleasant

14 Jun 2026

NICOLE

This is a newer boutique hotel with contemporary vibe. Unfortunately, it is not maintained. In our room, the wall outside the shower door was crumbling since it was so thick with black mold. The shampoo and body lotion bottles were empty. They had an electric tea kettle with instant coffee, but no cream. The floors were sticky. The bed was comfortable and the linens were nice. The lobby needs a fresh coat of paint and it needs a deep cleaning. 10 of the 14 bulbs in the artistic light fixture over the check in desk are out.
The staff we interacted with were very nice.

Partner

10/10

Exceptional

17 May 2026

Alexa

This was exactly what we needed for a couple nights in San Sebastián. The old town is a 10-15 minute walk from the hotel. Check in and out was very fast and easy. They reserved a taxi as well to take us to the airport the night before. Very cool property!

Partner

6/10

Pleasant

16 May 2026

Lyn

Room was a little weird, not at all like the pictures. The window was high up and we were unable to see out. If you are claustrophobia, this is a no. The breakfast is basic and dirty dishes from previous diners were left untidied. Outside the hotel, men hang around watching who goes in and out the property. We had folks screaming outside our room (street level) at each other at 3am as there are benches next to the room windows. Not ideal for the price paid and complained to reception. It feels unsafe. Next day, again when we were leaving, even more people gathering in the benches.

Partner

10/10

Exceptional

05 May 2026

Amy

Great hotel, super convenient for both the bus & train station but still walking distance to attractions, restaurants and shops. Lovely staff. Modern, well-decorated room with clean bathroom & comfortable bed.

Partner

8/10

Excellent

10 Apr 2026

David

Decent sized room, good location and the building had good facilities.

Friends_and_family Family

8/10

Excellent

26 Oct 2025

Stephen

Walkable to the downtown. A bit confusing to find with Google directions in a car. Unfortunately, a large TV blocked and otherwise beautiful view out the balcony window.

Leisure Family

10/10

Exceptional

04 Oct 2025

Joel

Chic accommodations slightly outside of the main core of SAN Sebastián.

Easily walkable to anywhere but very quiet neighborhood.

Leisure Partner

10/10

Exceptional

17 Aug 2025

SAMUEL

Lovely place and great staff, quiet part of town a bit of a walk to the centre or the beach but nice place

Leisure Partner

8/10

Excellent

19 Jul 2025

Luis

Nothing

10/10

Exceptional

15 Jul 2025

lloyd

This hotel had a great location. It was walking distance to the beaches and the pick up location for the hop on hop off bus. The staff was also very nice and helpful.

Leisure Partner

10/10

Exceptional

30 Jun 2025

Steve

Such a well designed hotel!

10/10

Exceptional

07 Mar 2025

Simon

Location very good to main transport hubs and about 39 minute walk through the town to the beach area.

Friends_and_family Friends

8/10

Excellent

06 Nov 2024

Raf

Perfektu!

6/10

Pleasant

29 Oct 2024

Zoë

Not quite the experience we’d have expected. Very hard to find, then room had a few functionality and cleaning issues which weren’t resolved when flagged. Room then changed; some staff more helpful than others. Still a nice hotel in good location.

Leisure Family

2/10

Poor

29 Oct 2024

Martin

Nice place, but: sauna without shower and changing rooms, very noisy heating system, very noisy sewer….

Self

10/10

Exceptional

10 Oct 2024

Lawrence

One of the nicest places I have stayed!

Leisure Self

10/10

Exceptional

09 Jul 2024

Lisa

Excellent large comfortable room

8/10

Excellent

07 Jul 2024

Roger

Lovely rooms, very friendly and helpful staff. Location is a little away from the town, but easy to walk to. Parking is away from the hotel.

Friends_and_family Family

8/10

Excellent

01 Jul 2024

Lee

Great location for access to the centre. Friendly helpful staff.

Leisure Family_with_children

8/10

Excellent

01 Jun 2024

Thong

Staff were friendly. Breakfast was good!

Leisure Self

6/10

Pleasant

28 May 2024

Verified traveler

A risk. Keep looking.

Location is central but a bit awkward due to construction. Didn’t love the immediate area alone at night. Had to walk through construction to get to any places to eat. Bed was very comfortable and space was stylish. My air didn’t work and it was stifling in the room. Shower overflowed dramatically as the drain was stopped. Hair drying did not work. I attempted to “dial 9” for reception three times for more towels but there was no answer. In the morning the person at reception did not seem to believe my concerns. This was only one night so I kept moving. I have noticed that in response to previous reviews, management offers apologies that appear to put responsibility on the guest’s unreasonable expectations, but no accountability or apology. There are other places to stay with less hassle.

10/10

Exceptional

11 May 2024

Gemma

Very clean property; very close to bus and train station. 10-15min pleasant walk to beach/restaurant areas. Beside a lovely park. Rooms huge with nice toiletries and big shower. No tea/coffee making facilities. Didn’t try hotel breakfast.

Leisure Partner

10/10

Exceptional

11 Mar 2024

Helen

Can’t fault it for the money.

For the money we really couldn’t fault the hotel. The room was spacious and very clean. It is about 15-20 min walk to the old town but we knew that when we booked.

Partner

10/10

Exceptional

30 Nov 2023

MAXIMO

Excellent location while arriving at the local Train / Bus station. Quiet and comfortable. Very nice toiletries provided by staff.

Leisure Partner

10/10

Exceptional

06 Nov 2023

Michel

Excellent hotel

Leisure Partner

2/10

Poor

22 Sep 2023

Maria Rita

Small room

Small room, tiny windows nice design bad very sad no natural light in the room

Friends_and_family Family

8/10

Excellent

01 Sep 2023

Monika

Pros: Very clean, comfy bed, nice staff
Cons: poor WiFi signal, TV casting outdated

Leisure Partner

10/10

Exceptional

30 Aug 2023

Madeleine

Beautiful rooms in the same building as a cultural centre / cafe within easy walking distance of the city centre. Would have liked tea / coffee facilities in the room but otherwise perfect

Leisure Partner

6/10

Pleasant

17 Jul 2023

Christina

This was our third hotel in San Sebastian and our least favorite. There was no parking on site and it was expensive to park about a 10 minute walk away. I should have noted this before booking. The hallway carpet was quite dirty. There were no good restaurants in the area.
On the good side, the beds were comfortable and the rooms were large.

Leisure Family

10/10

Exceptional

08 May 2023

Edwin

Great lication and near to main shopping area and the bus and train station
Like the old building that the hotel is found in.

Leisure Partner

6/10

Pleasant

26 Apr 2023

Paul

Different

Hotel lobby just a desk in a converted Tobacco factory. That said the room we were allocated 110
on the ground floor. No direct view from the windows as the cills are 2mts high but loads of daylight (sky).
All clean throughout. The very high ceilings / windows had very heavy curtains, one of which, the blackout liner was broken. We were assured we would not be charged for the damage done previously.

We asked for a kettle but advised no cups available (nor tea / coffee)

Breakfast (extra) was served in the basement by a seperate catering company . All food was served in jars. Different but quite nice!?!

Asked receptionist if there were any nearby restaurants as the old town is a good 20min walk away (and as it was raining). We were informed No. She failed to suggest a nice restaurant/ bar on the 5th floor of the same building.....
I don't think she wanted to be there....
Not sure I'd return....
Don't let that put you off San Sebastian...!

Business

10/10

Exceptional

25 Apr 2023

Charlie

The hotel is located only about a 10 minute walk from Old Town and 20 minutes from La Concha beach which is ideal, the staff were extremely attentive and friendly and dealt with all of our needs. The hotel breakfast was always extremely fresh and is sustainability focussed. My only negative about the hotel is that it is located in quite a loud neighbourhood and was not the best place to walk through late at night

Leisure Partner

10/10

Exceptional

25 Apr 2023

Clair

Very close to the train station. Really nice room.

Leisure Partner

10/10

Exceptional

09 Oct 2022

Ileana

Great staff! Special thanks to Nagore and Ane! Spacious and very clean bedroom and bathroom. Mini fridge, coffee maker, and walking distance to bus and train stations. We walked to San Sebastian Cathedral, shopping stores and restaurants. The best Pintxos!

Leisure Partner

10/10

Exceptional

03 Oct 2022

Shelly

Very good hotel

Loved the hotel, not located in the old city but is a walking distance from there (15-10 min). Really quiet area, and very easy to arrive from the train station. Very clean, big and comfortable rooms, staff very nice. Breakfast is really cool and recommended.

Partner

8/10

Excellent

02 Oct 2022

Freddie

Trendy and spacious but a little bit down-at-heel

This hotel looks great in photos and has clearly been designed to catch the eye of those who like on-trend hotels, but once you arrive it all starts to feel a bit disappointing.

Immediately on entering the room it was clear that the facilities were kept clean and tidy but were not well maintained. There were numerous marks on the walls, the hard flooring is very badly scuffed and worn, and the staircase decoration was damaged. Upstairs on the mezzanine, there were stains on the sofa and marks on the desk. Also there was spilt coffee stains on the bedside table.

The bathroom was very clean, but again there was minor superficial wear/damage to the mirror shelf.

The bed was clean and comfortable, but the curtains were a bit of a let down, allowing in just enough light to wake you up from both the corridor and outside, no matter how we arranged them.

The layout of the room looks great in photos but could have been done in a much more practical way, by having the bed on the mezzanine and a larger living area. This would allow more wardrobe and drawer space and would have been a space big enough to open our large suitcase. With the current arrangement we were only just able to do this in the passageway. Also, the choice of noisy metal drawers that catch on a metal wardrobe frame in a hotel was just plain stupid. The drawers were so loud whenever they were opened that I could hear when our neighbours were getting dressed!

Overall this is a decent hotel, but not great.

Partner

4/10

Poor

14 Sep 2022

Jacqueline Rose

late check in, aircon broken

Pros: modern, some staffs are nice, some are not.

Cons: late check in time. From 2pm, it became to 5pm because room was not ready.
room 110 aircondition is dysfunctional. It turns on but doesnt cool the room.
We complained first night and they said they cant do anything about it because they are fullly booked. They would have given a refund but i booked through hotels.com so they cant.. so they promised to have it fix the next day. On 2nd night, we still had the same issues. so i complained to hotels.com and they contacted the property and was told they are not willing to give a refund or any compensation for the mishap..

If you plan to book this hotel, think twice. If i were you, book elsewhere. Location isnt that convenient either.

Friends_and_family Family

10/10

Exceptional

12 Sep 2022

Ian

Staff fantastic. bed great.

Leisure Partner

6/10

Pleasant

17 Jul 2022

Elaine

Room was spacious but housekeeping didn’t do a good job cleaning the room. It is very dusty and a lot of mosquitoes/bugs. However the reception was helpful. Only thing is they claimed that they are 24/7 but most of the time you can’t find them.

Leisure Friends

6/10

Pleasant

26 Aug 2020

Ian

Room without a view!

It was ok. Helpful and pleasant staff but a room where you can’t see out of the window because it so high up, is just not for me.

Self

10/10

Exceptional

02 Mar 2020

JPG

It was modern, as expected. Staff was very friendly and helpful. The bed was super comfortable, we slept well. We didn’t have breakfast at the hotel, and grabbed coffee at spot in the attached building and they made a great coffee,

Leisure Partner

10/10

Exceptional

10 Feb 2020

Verified traveler

Excellent location, central and near bus station, very clean and quiet.

Business Self

10/10

Exceptional

16 Jan 2020

Verified traveler

The hotel location is perfect. Central and very close to Coach station. It’s next to beautiful Maria Cristina park. The staff at reception are friendly and polite.
I’ve stayed here a few times and as long as the prices remain reasonable I’ll keep staying at this hotel on my Donostia visits.

Leisure Partner

10/10

Exceptional

05 Jan 2020

Verified traveler

Cool building and very convenient location. Try to get the suite.

Leisure Friends

10/10

Exceptional

04 Dec 2019

Verified traveler

Very nice hotel. Closed to everything we wanted to visit. All of the people at the hotel were friendly and helpful. Our room was kept clean everyday.

10/10

Exceptional

13 Nov 2019

Jean V.

Trendy

We enjoyed the location, the staff, and the breakfasts

6/10

Pleasant

23 Oct 2019

Cesar

An impersonal hotel in a beautiful city

One Shot Tabakalera is a nice hotel but it lacks warmth. The lobby (or what passes for it) is impersonal and does not encourage the guests to mingle as the seating consists of a long bench along a wall facing another wall. And while the bed was very comfortable, the room itself was not. For example, the safe was placed at the bottom of the closet forcing one to kneel down the hard concrete floor to use it. Who thought of that? No one who ever intended to use it! And if a hotel decides to only provide liquid bath gel why not provide a wash cloth to use it? Without a wash cloth it is hard, if not impossible, to wash with a liquid gel as the shower washes it off one’s hands immediately.

Partner

10/10

Exceptional

11 Oct 2019

Kyle

Perfect stay for train travelers

What a great stay! The hotel was amazing and very comfortable. We took a train from San Sebastián to Barcelona and the location of the hotel to the train station can’t be beat.

Partner

10/10

Exceptional

18 Sep 2019

Verified traveler

Easy access and parking. Close enough to walk to all the sites in the city. Friendly helpful staff and the rooms were grand.

Leisure Partner

6/10

Pleasant

15 Sep 2019

Stephen

Comfortable room, but it had little light. Fitness facility and sauna were underwhelming. Nice staff. Many problems with keys.

Partner

6/10

Pleasant

14 Sep 2019

Verified traveler

Overpriced average hotel in overrated city

Very noisy room due to poor insulation.
Overpriced hotel as everything else in San Sebastian.
Next to bus/train station convenient for further travel
But quite a distance from old town by 20-30mn walk.
We should have stayed just one night instead of 4. Perhaps we were disappointed with SS as overrated after we 've been to gorgeous french basque region next door.
Only thing we liked was basque people we met are friendly, helpful and unpretentious, esp. outside of old town.

Partner

10/10

Exceptional

11 Sep 2019

Verified traveler

Very unique set up. Loved the large windows and size of the rooms. Location isn’t great, but not too far from the action. The staff were wonderful!

Leisure Partner

10/10

Exceptional

29 Aug 2019

francis

Great hotel. Good size rooms and great service.

Family

10/10

Exceptional

29 Aug 2019

Verified traveler

Faultless stay and excellent staff

Excellent place to stay, was very comfortable and the staff were wonderful with helping us with our queries and suggesting places to eat.

Want to come back and stay here again!

Friends_and_family Friends

10/10

Exceptional

17 Aug 2019

Verified traveler

Decoration was really modern, quiet and good cafe nearby

Leisure

4/10

Poor

02 Aug 2019

Verified traveler

This is not a four star hotel; 2.5 at best. Inconveniently located for anything but the train station...20 minutes walk to all the cool tavernas and beaches. Mold in the shower, dirty carpets, incomplete linens, no waters in the room except the mini bar, inconvenient and expensive parking... and diffident service with a snotty attitude. San Sebastian is a great place and there are better places to stay

Business_and_leisure

8/10

Excellent

31 Jul 2019

Andrea

Nice location, very very friendly staff. But the rooms and the entire building is simply not a 4 stars material. Breakfast is very modest and actually for this price (over 230$ per night) quite disappointing.

Business_and_leisure Friends

10/10

Exceptional

15 Jul 2019

Verified traveler

Great location, staff were super great, some of the best hotel staff I had ever met. The room could of been organized better furniture wise but no complains

Leisure Family

8/10

Excellent

09 Jul 2019

Verified traveler

Good location near the bus station, convenient for walking the city. Stylish furnishings and very comfy beds.

Leisure

10/10

Exceptional

05 Jul 2019

cristina

Estancia excelente, buen servicio, tal vez la alfombra del piso de mi habitación estaba un poco sucia, pero eso sí, las habitaciones impecables, hotel céntrico a unos minutos a pie del centro, situado en el Museo Tabakalera, parqueo accesible. En resumen fue una buena estancia, lo recomiendo

Leisure Family

8/10

Excellent

28 Jun 2019

Verified traveler

Clean and quiet. In a beautiful building and modern design.

Leisure Partner

10/10

Exceptional

20 Jun 2019

Verified traveler

The hotel is very well located to get to San Sebastian by bus. You can walk to the hotel, almost right next door. The staff is super friendly. The hotel extra clean and very well decorated(modern).
Definetily will consider this as my first option, next time I am in town.

Leisure

8/10

Excellent

07 Jun 2019

Verified traveler

Beautiful building
Nice modern room
Good location
Disappointing breakfast

Leisure Partner

4/10

Poor

08 May 2019

Verified traveler

Poor all round.

Poor location. Hotel foyer and our ground floor room stank of sewerage. Attempt by house keeping to mask the smell by using a strong detergent made things worse! Changed room to second floor. Better but not great. Breakfast extremely poor. Went to the nearby coffee shop instead. Hotel very expensive compared to other hotels in Spain that we stayed at and not nearly as good. Would not recommend this hotel at all.

Partner

10/10

Exceptional

20 Apr 2019

Verified traveler

Great hotel next to train/bus station and Gros!

Happy to stay here for several reasons. 1) Next to the bus/train station. Makes all the difference for your first time in San Sebastian whether you arrive/depart early morning, late night, or on a rainy day like we did. 2) Next to the Gros neighborhood where we found amazing pinxos (better than the historic core). 3) You're also a short walk and bridge to the historic neighborhood too! 4) The bed is so comfortable! 4) No need to depend on bus or taxi since everything is a short walk from the hotel.

Keep in mind that it's in the Tabakalera building. Our room faced a bright light from outside but the drapes were helpful. And it's on a main street so you may hear noises from outside if you're a light sleeper. Overall, we were happy to stay here because it made our stay in San Sebastian easy and delightful.

Partner

10/10

Exceptional

17 Apr 2019

Chris

Excellent property. Location was very central to the bus station and a pleasant walk across the bridge in to the centre. Hotel staff were very friendly and helpful!

Leisure Family

10/10

Exceptional

04 Apr 2019

Peter

Love it!

This is the second time I’ve stayed here and it’s been great both times. Lovely staff, great room, comfy bed, modern and cool and great location.

6/10

Pleasant

02 Apr 2019

PD

Firstly location is great & staff was wonderful.
Hotel has no lobby to speak of or a decent hang around place kinda boring.
This hotel has potential to become a nice hotel if changes are made for guest comfort & conveniences.

Leisure Family

10/10

Exceptional

08 Mar 2019

Verified traveler

Great design, good lighting and quirky messages on toiletries

Leisure Partner

10/10

Exceptional

04 Mar 2019

Thea

Great couples stay in modern hotel

Lovely stay in the very cool and modern One Shot. The location is a good 15 minutes from the old town (where the majority of Pintxos bars are) but wee knew that and liked the area. We had a free room upgrade and the staff were really lovely. There was no coffee or tea in the room but we were brought a kettle when we asked which was great.

Partner

8/10

Excellent

04 Feb 2019

Madeleine

I had a nice stay at this really nice looking hotel, love the design in the room and in the common areas! The rooms are a little bit on the smaller side but have high ceilings and a french balcony, plus the bed was super comfy!

The staff was very friendly and helpful which made us feel very welcome.
the downside to staying here is that the rooms are not very soundproof so you can easily hear people outside and people walking around in adjacent rooms or in the hallway.

Friends

8/10

Excellent

07 Jan 2019

Verified traveler

Super modern, clean, simple, and in good location. Friendly staff.

10/10

Exceptional

17 Dec 2018

Verified traveler

About a 15 minute walk to the old town but still nearer than the hotels in Amara and much cheaper than the hotels in the centre! Really great service and lovely big rooms. Will be back.

10/10

Exceptional

09 Dec 2018

Verified traveler

Love the hotel to bits and did not know that they have other outlets in Madrid and Barcelona. I wold have booked my stay with them in these 2 places. The staff are so friendly and they have 24h reception.

10/10

Exceptional

24 Nov 2018

Harriet

Amazing experience - lovely hotel, great room and amazing staff. Very memorable!

8/10

Excellent

18 Nov 2018

Carl

Modern new hotel in accessible location.

The rooms are not soundproofed from the hallways enough - you can easily hear conversations in outside the room and doors being opened & closed.

Partner

10/10

Exceptional

09 Nov 2018

Rebecca

Beatiful hotel in really handy location. The reception team are so friendly and incredibly helpful. We stayed for our honeymoon and were sad to leave! We can’t wait to return to San Sebastian and will definitely stay at one shot again next time.

6/10

Pleasant

27 Oct 2018

SpainTraveler

Hotel has good location next to train station and easy access to Old Town but lacks any charm or character. It is very sterile and the basement breakfast room and selection of food and beverage can only be described as \"sad\". What a depressing room.

Not great value for price, but might work good for someone looking for overnight stay walking distance from train station.

8/10

Excellent

25 Oct 2018

Carl

Modern, clean, quite conveniently located, very helpful staff. It’s basic and has a couple of annoying things like tiny bedside tables, but we enjoyed it.

8/10

Excellent

21 Oct 2018

Jackie

The location is really great. I loved being part of the museum complex! For the price I expected a bit more in terms of details-- a magnifying mirror, in room coffee machine. The pillows were super high loft making it hard to sleep and they did not have any alternative. But the rooms were quiet -- and I appreciated that.

8/10

Excellent

18 Oct 2018

Jane

Great location

Lovely hotel very close to the centre. Staff were very friendly. Room was lovely, very clean and modern. Bed and pillows were very comfy. One thing that was missing was tea/coffee facilities in the rooms and a full length mirror.

10/10

Exceptional

22 Sep 2018

Verified traveler

Beautiful
Amazing
Delightful
Will return
Super staff

10/10

Exceptional

20 Sep 2018

TOMW

A funky hotel in a great location. Quiet but near everything. The room was large, bathroom was also large and the bed was terrific. The breakfast buffet was a bit sparse but otherwise this is a real gem.

8/10

Excellent

17 Sep 2018

Marty

Nice handy hotel to all the sites

30 second walk from the bus & train stations and 7/8 minutes from beaches, old town and shopping district.
The hotel is very modern, clean and quiet. The staff are very pleasant and their English is very good if you have no Spanish or Basque.

6/10

Pleasant

14 Sep 2018

domfromabove

Pretty good

Handy location for travel. Nice to be away from Old Town as well but easy walking distance. Rooms are pretty bare which I think is supposed to pass as artistic but really gives more of a Bolivian jail cell vibe. WIFI broke down as well as my TV remote but you didn’t come here to watch TV and be on your phone. So nice enough and probably helping fund adjacent art gallery so worth a stay.

10/10

Exceptional

13 Sep 2018

chris

Good place to say

Friendly staff, very welcoming and went the extra mile to make us as comfortable and happy as possible. Stylish and comfortable hotel within 10-15 minute walk to local attractions. Good value for money though would have been better if breakfast had been included in the price. Would recommend staying here.

8/10

Excellent

10 Sep 2018

Kate

Great stay, could improve on a few things

Lovely hotel with impressive architecture, very friendly/helpful staff (particularly with recommending restaurants, booking taxis). Location was good, only 15 minute walk to old town or beaches, and it was nice to be able to walk off the tapas. Beds were very comfortable and the interior design was very cool. It was in a very arty building which had lots of events going on. They provided lots of random toiletries which was nice. Air con was perfect!

Room for improvement: Breakfast is very small/expensive, in underground room - this could be better in light of where it was (food epicentre of Spain). We used it as a reason to go out for breakfast which was nice though. Gym is very small (but it did have weights which was a nice touch, and was enough for my needs). Cleaning could have been a bit better- we removed bedding after a few days expecting it to be replaced and they just put the same bedding back on. Curtains don't shut properly so got woken up by the light most mornings. There was no bottled water in the rooms, nor room service after 11pm (which would have been helpful as we arrived very late). Finally, we had a flight cancelled on the way there and hence weren't able to use our first night's stay - whilst I appreciate the hotel was not obliged to give us a refund, it would have been nice if they had made some kind of gesture anyway as the cancellation was totally out of our control.

In general, very nice hotel, but if it improved on a few things it could be superb.

10/10

Exceptional

04 Sep 2018

Nicole

Perfect Stay in San Sebastian!

We really enjoyed Tabakalera House! While other reviewers have stated, it's not directly in Old Town San Sebastian, but it's a beautiful 15 walk from everything you need. It was nice to be a little outside the hustle and bustle of the city and see a different side of the city during our walks. I don't think we ever took a cab anywhere but if we had it would have only been about $7 USD I believe. The hotel is beautiful, in a really cool area, staff was super friendly, easy parking and everything was clean and perfect! Highly recommend.

Partner

8/10

Excellent

03 Sep 2018

Avery

Nice, new hotel in Donostia

Hotel is very clean and conveniently located, with great modern design touches. We appreciated the amenities (robes, toiletries, etc) and the high ceilings. One slightly strange thing is the smell of the cleaning products (super sanitary smell pervades), but that is a small detail. Parking is not included, though they give a discount at a local parking lot. Overall, a good choice for business/pleasure travelers.

Partner

10/10

Exceptional

28 Aug 2018

Johan

Excellent hotel

Great rooms, modern hotel.

Partner

8/10

Excellent

27 Aug 2018

Mrs

Location couldn't be better.

The hotel is on the other side of the cultural centre in a huge building that was once a tobacco factory.
It has a quirky vibe with a slightly offputting industrial fit out(concrete and wooden flooring).The room had a very high ceiling with a window so high up you couldn't look out.The bed was comfortable with almost no room for a chair. The bathroom was fine with a good walkin shower but the sliding door of the bathroom had a tendency to slide open.
The staff were lovely and helpful, particularly Jaione at reception and Antz in the breakfast room.Breakfast was very basic( no fresh milk) and we had a canteen type dinner one night.There are lots of fantastic cafes , restaurants and bars within walking distance so dinner not recommended.
In summary, great location and staff but the hotel wouldn't be to everyone's liking.

10/10

Exceptional

19 Aug 2018

Nanette

Overall a wonderful stay. The staff was nice. The room was clean and comfortable. The hotel also validated my parking, making it a little cheaper and less stressful to park the car in the nearby parking facility.

Partner

10/10

Exceptional

12 Aug 2018

Moh

wonderful location, helpful staff, clean room, highly recommended

10/10

Exceptional

05 Aug 2018

Verified traveler

Excellent location, loved this hotel and the convenience. Yes check in wasn’t the fastest but that’s not a big deal. The room itself was great, comfy bed. A couple of small things - all channels are Spanish speaking (although this is common in Spain) so some Sky channels would be good. Corridor leading to the rooms didn’t seem to have AC so would get hot. Small things! Would definitely stay here again

8/10

Excellent

31 Jul 2018

Verified traveler

Nice hotel away from main tourist area

stayed for 3 nights...loved the room...comfortable bed...nice seating area....we did not have breakfast...but what we saw of the breakfast buffet on the 1st morning looked fairly uninspiring and put us off going back. Parking is some 200m away in a subsidised car park. Housekeeping were very zealous in their attempts to service the room! annoyingly so!

Partner

10/10

Exceptional

27 Jul 2018

therese

Loved it!

This hotel is about a 10-15 min walk from the old town. We loved its location and enjoyed the stroll into town. Staff were fantastic, room spacious and bed super comfortable. At last a hotel with a decent hairdryer!! Would definitely stay here again

10/10

Exceptional

14 Jul 2018

yael

Beautiful decorations clean and very friendly staff

2/10

Poor

14 Jul 2018

Verified traveler

Pretentious Office Block Conversion

Difficult to locate due to lack of signage on the front of the building.
Impossible to know where to park when Registering, again no signage.and as a disabled driver this was a nightmare. Having found a disabled parking space further down the road and walked to the Hotel we found the entrance with difficulty, registered and asked where the Parking was.We were informed that you either found a space somewhere in the streets or went to a underground car park a block away.As we were reluctant to leave the car full of luggage in a public street we used the underground park.Then we had to walk back to the Hotel carrying our overnight luggage. At no point did anyone help us to find the garage or assist us with our luggage.
The Hotel itself looked as if it had been decorated with a load of scrap inside, the room seemingly made up of old copper pipes decorating the walls and ceiling, awful slate floor in the bathroom, a TV with only Spanish channels, a four poster bed (sic) made up of steel piping painted black.
The Restaurant looked like a Youth Hostel with strange pieces of scrap furniture scattered around