Name: Axel Hotel San Sebastián- Adults Only
Address: Amara, 26, San Sebastián, 20006, ES

6/10

Pleasant

31 Jul 2026

Jane

We were shocked to find a package of condoms provided by the hotel in our room. We didn’t realize what adults only meant until we found it.

8/10

Excellent

29 Jul 2026

Danielle

Pros:
- Very helpful and friendly staff. They had a printed listed of recommended restaurants and went through a map with us on check in, and also discussed upcoming events. Ordered taxis for us as well.
- Amenities include indoor and outdoor pools and a spa that you have complimentary access to but have to schedule, Did not use these

Cons:
- Further from the action than I realized. 8 min walk to the beach, 20 minute walk to everything else
- Felt sort of like an upgraded motel. Did not feel particularly nice, even with an upgraded room.
- Extremely minimal storage in room and horrible lighting in bathroom
- Housekeeping was sub-par, did not replace amenities like bars of soap in the bathroom

In summary, experience was fine but I would stay somewhere else next time.

10/10

Exceptional

26 Jul 2026

Gavin

Adult only hotel. What a concept and nice way to stay. Very nice sauna, steam room and rooftop pool with massage options and free bubbly at the pool!
Very helpful staff and close to downtown with access to lots of tourist attractions and the beach, but also far about away that it isn't in high traffic areas. Great price.

Also fun \"adult\" features included in the room

6/10

Pleasant

25 Jul 2026

Alan

Basic clean hotel just out of the busy parts of town

10/10

Exceptional

24 Jul 2026

Sharina

Great location, a 10 minute walk to the beach and 15 minutes into old town. Room was spacious and clean, quiet and great blackout curtains. Hotel staff were really helpful. Would stay there again.

10/10

Exceptional

22 Jul 2026

Dayana

Clean facility, great location and friendly staff.

Partner

10/10

Exceptional

22 Jul 2026

Judith

The only issue was finding places to hang the wet towels. Other than that the stay was excellent! Loved the location. It was very clean and the staff was very helpful!

Friends_and_family Family

8/10

Excellent

21 Jul 2026

Emilia

The room felt lovely and clean throughout the stay. Staff were nice, amnesties okay although both ladders into the pool were broken. Overall a comfortable stay. Thank you 😊

Partner

8/10

Excellent

21 Jul 2026

Kristie

I was here for 5 nights so really got the vibe of the hotel. Our first room smelled pretty bad from the sewage so we asked to move. The rooms were clean but felt a little sterile. If you don’t pay extra for the balcony you get the rooms on the inside of the building which are right next to and look into other apartments. So you don’t really get any privacy and direct sun light.

Friends_and_family Friends

6/10

Pleasant

20 Jul 2026

Joshua

Great place to stay, however the cleaning staff on level 3

10/10

Exceptional

13 Jul 2026

Jesper

.

Partner

4/10

Poor

13 Jul 2026

Jonathan

Disappointed that the roof top had no bar, nor shade, and there was no bar in the hotel. Stayed in better Axel hotels.

Partner

6/10

Pleasant

12 Jul 2026

Kristie

We chose this hotel as it had a pool, gym, and parking. Keep in mind, if you don’t pay for a balcony view, a lot of the rooms look into other apartments so the rooms feel like you’re in a fish bowl and you don’t get a lot/if any direct sunlight. I was here for 5 nights and we had to move rooms once because the drains emitted a musty smell.

Overall, the rooms are clean, albeit a little sterile.

Friends_and_family Friends

6/10

Pleasant

11 Jul 2026

Patrick

This is a decent budget hotel. Staff is very friendly. We had a few issues that were bothersome like no air conditioning in the gym. It would be dangerous to do an intense workout. The knob on our shower came off as well.

Partner

10/10

Exceptional

06 Jul 2026

Katie

Great stay - very centrally located and easy to walk everywhere. AC was powerful in the hot heat.

Partner

8/10

Excellent

02 Jul 2026

Jon

This is an Axel hotel so I expected certain amenities and support. The room was great and spacious, as well as finely equipped. The pool area was good but lacked services like food and drinks. There was no rooftop scene to get into at night. Recommendations about bars and nightlife were severely lacking. There were a couple small touches at the pool area, like a small glass of champagne was served once while I was there. Could be an amazing property with a few enhancements being made. Location cannot be beat. The staff was very friendly and helpful!!! The property and area very safe day and night. There were a few restaurants right around the corner with a very local vibe.

Self

10/10

Exceptional

24 Jun 2026

Robert

A modern hotel well situated for the Eusktren station and a 10 minute stroll from the Old Town. Nice breakfast and very helpful staff.

Partner

10/10

Exceptional

19 Jun 2026

Roberto

Excelente hotel, moderno, funcional y con personal muy amable y acogedor, especialmente Danel! A 10 minutos caminando de la playa y centro de la ciudad.
Muy recomendable!!! Para volver muchas veces.

Self

6/10

Pleasant

18 Jun 2026

Joseph

Hotel location is good and easy 10 min walk to seafront or old town.
Hotel is modern and clean but maybe a bit clinical for our tastes.
Room was fairly small and a bit expensive compared to other hotels in Northern Spain.
Underground car park was easy to use but you can't pre book it and its expensive (€28pn).
There are plenty of bars and restaurants nearby which are popular with locals and much cheaper than the tourist spots in old town

Partner

10/10

Exceptional

18 Jun 2026

Stefan

Overall this is a great property. The staff are courteous, helpful, and friendly.

Friends_and_family Friends

4/10

Poor

15 Jun 2026

Jessica

Not worth the price. Spend your money elsewhere and enjoy real amenities and good service.

Friends

8/10

Excellent

13 Jun 2026

Stef

Ok location (15 min walk to Old Town). Hotel was very modern and clean. Room was comfortable. Layout works for a couple (not a lot of separation between bathroom area and bedroom). In an older residential area so views from the room were mid. Parking garage was tight. Had to park in city deck first night (€29) because hotel garage was full.

Partner

10/10

Exceptional

06 Jun 2026

Alexander

Wonderful hotel and lovely staff who were always helpful. Excellent location with everything you need in close walking distance. Rooms were spacious and well kept, and breakfast buffet was always delicious.

Partner

10/10

Exceptional

05 Jun 2026

Kate

We had a lovely, relaxed stay and the plunge pool on the roof was a delight. Highly recommend

Friends

8/10

Excellent

27 May 2026

William

Lovely staff and a good location for wandering around San Sebastián good facilities like a gym and a roof terrace.
Only issue is the rooms are quite small. Perfect for a couple of nights

8/10

Excellent

24 May 2026

Julimar

Great facilities and excellent customer services. Well located, chilled ambiance, very welcoming. We had some issues with the bed being on hard side our usual comfort sleep but staff were propmpt in providing a mattress topping. The only negative aspect was parking charges being quite steep. I would definitely recommend the hotel.

Partner

8/10

Excellent

23 May 2026

sheila

No bathrobes
Parking very expensive

Partner

8/10

Excellent

22 May 2026

edward

Modern, very clean, well maintained hotel with excellent staff and good facilities (spa was a nice extra included in the price). Only minor criticism was functionality of the room - not enought space for hanging clothes and not enough sockets (can't use the hairdryer in front of a mirror and can't plug in the kettle anywhere convenient).

Partner

10/10

Exceptional

22 May 2026

Sara

This was a very pleasant stay - the rooms and big and clean and the hotel staff is soooo wonderful. I love the quirkiness of the rooms and amenities. You can tell everything is designed to make you feel comfortable and welcome. The spa downstairs is great too! There’s location is good - it’s about 10 minutes from the train and the beach and 20 minutes to the old town (by foot). There’s some things around the hotel, like a few restaurants but mostly it’s fairly quiet area. The rooftop was slightly disappointing - I thought it would be more lively, with a bar or something but overall when I stayed it was mostly an older crowd. The restaurant only does breakfast too, which I wasn’t expecting. Overall I felt comfortable and at home in this hotel!

Self

10/10

Exceptional

17 May 2026

Alexa

The staff was so friendly and helpful! They gave lots of great recommendations! It’s a 15 minute walk to old town but we enjoyed the location! Very quiet at night.

10/10

Exceptional

15 May 2026

John

N/a

10/10

Exceptional

08 May 2026

Courtney

Clean and efficient stay - room was lovely.

Partner

10/10

Exceptional

02 May 2026

Patricia

Happy we chose this hotel. Staff is very helpful and pleasant. They helped us with recommendations and directions to take the train to Zumaia and Hendaia, tapas and dinner recommendations. Hotel in great location, 15-20min walk to old Town or Gros area. Great experience. Would recommend.

10/10

Exceptional

20 Apr 2026

Carrie Louise

Great hotel, spacious room nicely styled. With bathroom etc being at angles it is quite tricky to navigate in the dark if need to during the night. Spa is a nice feature to have in a city centre location.
Staff extremely helpful and friendly would stay again.

Friends

10/10

Exceptional

16 Apr 2026

Traci

I absolutely loved everything about this fantastic hotel!!
The staff was amazing, the location perfect, one of the best breakfast buffets I've had and my room was really nice. I loved the roof deck for having a glass of wine and star gazing. I didn't take advantage of the spa but I heard nothing rave reviews from other guests. The staff was so great....got me a taxi in minutes every time I asked. I would stay here again and again. Thanks everyone for a wonderful visit!!

Self

10/10

Exceptional

03 Apr 2026

Gelsomino

Great

8/10

Excellent

21 Mar 2026

Stewart

Spa area was a fantastic option, staff were super friendly. Only fault was the beds were quite uncomfortable.

Partner

6/10

Pleasant

03 Mar 2026

Ali

Nice spa and gym

Friends

10/10

Exceptional

02 Mar 2026

Mario

Good location walking distance from old town, spa was good.

Self

10/10

Exceptional

13 Feb 2026

Brian

Hotel punches above its price. Great room, staff and amenities.

Self

10/10

Exceptional

10 Feb 2026

Simon

Friendly staff, good facilities including the spa, excellent breakfast, pretty good location.

Partner

10/10

Exceptional

16 Dec 2025

Beny

Yes!

10/10

Exceptional

13 Dec 2025

Shannon

Beautiful clean room, great location walking distance from shopping and dining. Lovely pool deck for lounging, and incredibly warm and helpful staff! They gave us lots of great restaurant recommendations for our travel. Would absolutely visit again!

Partner

10/10

Exceptional

10 Dec 2025

Alvaro

Great service and accommodation. Breakfast was delicious.

Leisure Friends

10/10

Exceptional

09 Nov 2025

Chris

Clean and well up kept. The food was awesome and the server was a flawless 10, god, he was so hot.

Leisure

10/10

Exceptional

31 Oct 2025

Karen

Reception staff great!

Partner

10/10

Exceptional

31 Oct 2025

Daniel

Great room, super friendly and informative staff. Nice spa area, great rooftop pool. Great value

Partner

4/10

Poor

27 Oct 2025

NIKOLAS

Pay 4 stars get 2 stars.

Open plan room is bad idea. No privacy in bathroom. Massive gaps might as well not have the glass door at all. Room service came at 17:00 and we left room at 10:00 , this is unacceptable. Spa and indoor pool available only by appointment unheard of. Location ok. Very bad english communication with staff.

Partner

10/10

Exceptional

22 Oct 2025

Ramon

Small rooms but comfortable.

Clean room, nice breakfast. Front desk staff, Miriam, the best. Gave Us a good recommendation and Isidro make a Restaurant reservation. Raquel is kind of rough to be in front desk but is ok. Great stay. Recommended.

Partner

10/10

Exceptional

22 Oct 2025

Adam

Conveniently located and very walkable to city.

Business_and_leisure Self

8/10

Excellent

16 Oct 2025

Yanghee

When Europeans say \"Adult Only\" they actually mean couples, not friends sharing rooms. While the hotel is very nice, the rooms have glass exposed showers and bathrooms, so if you need a bit more privacy, this is not the place. And the loghts from the bathroom and shower area light up the rest of the room so be warned if you don't want to wake up your roommate in the middle of the night. Otherwise, great if you want a romantic weekend with your spouse or significant other...

Friends_and_family Family

8/10

Excellent

10 Oct 2025

Jan

Great walkable hotel. Rooms great clean and lovely staff. Quirky layout tea and coffee in the rooms only negative is that if partner visits the toilet in the light and turns the light on it shines through the glass panel behind your head. Some noise from the apartment adjacent to the hotel but would stay here again

Family

10/10

Exceptional

01 Oct 2025

Amritpal Singh

Great service and excellent customer care

10/10

Exceptional

30 Sep 2025

Caroline

Absolutely loved everything about this hotel. Great location, great staff and lovely Spa. Also loved the breakfast. Would highly recommended this hotel

Leisure Partner

4/10

Poor

28 Sep 2025

Lisa

Friendly staff but terrible room: no water, spa not available, no storage in room , badly designed space : not worthy of 4 star.
Location fine but wouldn’t recommend

Leisure Partner

10/10

Exceptional

26 Sep 2025

andy

Great hotel and location. Staff is wonderful. Excellent stay.

Leisure Family

6/10

Pleasant

25 Sep 2025

Charles

Single ply toilet paper; no washcloths or tissue; no streaming tv; badly designed shape of room, angles made no sense and offered no privacy between bed and bathroom. Gym was not air conditioned and they charged for extra water in the room. Staff was helpful at the front desk.

10/10

Exceptional

16 Sep 2025

Tania

Loved the spacious room, spa was fantastic and rooftop terrace very relaxing

10/10

Exceptional

16 Sep 2025

Derrick

Great location and comfortable stay. The staff were really friendly and welcoming. Walkable to downtown and old town. The area is very lively in the evening - there's a bar and playground nearby. Grocery store right next door. 10/10 would recommend

Leisure Partner

6/10

Pleasant

12 Sep 2025

Christopher

Good hotel overall, pool is nice. My room in particular was very small and you couldn’t walk around the bed, which felt harsh for the high price. People were lovely, breakfast was underwhelming, so skip that and go into town.

Leisure Friends

10/10

Exceptional

10 Sep 2025

Aine

AN

Lovely hotel, room beautiful and very quiet, staff very helpful. Good location

Partner

10/10

Exceptional

21 Aug 2025

Lorcan

Top class hotel

Very clean and comfortable hotel, with helpful and friendly staff.

Partner

10/10

Exceptional

19 Aug 2025

Eleri

Excellent stay

Lovely friendly staff, room was comfortable and clean, breakfast was delicious every day. Would definitely come back

Friends_and_family Friends

8/10

Excellent

17 Aug 2025

Ian

Nice stay ,think a bar would help. Breakfast room could easily accommodate an evening bar, otherwise an excellent stay

Leisure Friends

10/10

Exceptional

12 Aug 2025

Laura

10/10- We had the best stay at the Axel Hotel. They really thought of everything you could need for a comfortable stay. The staff was great, friendly, and informative. We also loved the location. Would definitely stay here again.

Leisure Partner

10/10

Exceptional

06 Aug 2025

Juan

Great wellness center with whirlpool, sauna, and steam room!

Leisure Family

10/10

Exceptional

01 Aug 2025

Cristian

Friendly staff / good location

Partner

10/10

Exceptional

20 Jul 2025

Kent

This is a fun hotel. A little 2020 “woke” in the branding but it’s in on the joke I think. “Heterofriendly” had me laughing as I’ve always thought, oh wow, hotel, thanks for being “gay-friendly”. In terms of amenities and spacious rooms it’s hard to beat in this old town.

6/10

Pleasant

19 Jul 2025

Mohammad

Short trip to Sansebastin

Partner

10/10

Exceptional

17 Jul 2025

Troy

The staff was very nice and helpful. The property was clean and the room was as advertised. I would stay at this property in the future.

8/10

Excellent

27 Jun 2025

Ian

Staff very good/friendly. Room fine. Could do with a bigger/better pool area.

10/10

Exceptional

23 Jun 2025

Aled

.

Leisure Family

6/10

Pleasant

17 Jun 2025

KATRINA ROSALINE

Didn’t really like our room. Balcony was terrible, looked out onto 2 garages with graffiti all over them. A noisy sports place and straight across the road, was a place for old age pensioners to go and do activities. But the people would come out, look up to our balcony and give dirty looks. Not friendly at all. Would never go back

6/10

Pleasant

15 Jun 2025

Jean

The hotel was pretty average. Nothing particulalry wrong with it, but not good value for money. The service was good and friendly. The room was ok, nice an big but the layout was not functional at all. no place to place your toiletries while using the sink. there was no headboard, the switches and outlets were behind the bed, we kept on bumping into them at night. The bed was not comfortable at all. The spa was good, but the swimming pool was terrible. Not enough umbrellas for all the chairs, the pool was very small and very shallow. All in all it's ok if you get it for good price, but I would not pay a premium for it.

Partner

8/10

Excellent

13 Jun 2025

Simone

Ok position for hotel, you can walk to everything but next time I would go closer to old town (personal preference). Staff were lovely and provided recommendations. Spa, sauna and steam room were fantastic. Our room was a little small and fridge not cold! Overall good hotel

6/10

Pleasant

02 Jun 2025

Robert

It was a great location and a very good hotel

Leisure Family

10/10

Exceptional

31 May 2025

Michael

Very nice and quiet street. Gym and facilities are excellent and the front desk was extremely friendly and accommodating.

Self

10/10

Exceptional

28 May 2025

Ahsanul

Good hotel and staff, amazing location and very comfortable stay.

Partner

10/10

Exceptional

26 May 2025

Sam

Great hotel but amazing staff

Great hotel but incredible staff

Partner

8/10

Excellent

26 May 2025

Hussein

New hotel with good facilities, it’s a bit far from the old town it’s easy a 20-25min so probably not so convenient if you like to stay in the center. The breakfast is ok nothing too fancy! The rooms are good, modern but not great value for money vs the location!

Leisure Partner

6/10

Pleasant

26 May 2025

Lauren

Staff were nice but not as proactive or helpful when had air conditioning issue that lead to living in sauna and having to call through night to turn it on. So uncomfortable stay. Hotel in general clean, simple and pleasant. A little walk away from main area and in more residential area so better if just want a home base for explore wider area.

Leisure Friends

8/10

Excellent

23 May 2025

John Joseph

Nice property close to all amenities.

Leisure Partner

10/10

Exceptional

17 May 2025

Emma

Perfect stay

Our stay at Axel hotel was a very good one. It was clean and very nice. It was in a calm area but very close to the city centre and to the old town. We really recommend this hotel.

Partner

10/10

Exceptional

14 May 2025

Dawn

Great staff at reception and breakfast room. The hotel was very clean and the rooms were different to the usual hotel room layout they had a quirky desi

Leisure Friends

6/10

Pleasant

11 May 2025

Nick

Informal fresh approach. Room quite cramped, insufficient hanging space. Basin pop-up plug did not work

Leisure Partner

10/10

Exceptional

09 May 2025

alina

Great hotel and staff, will be back!

Leisure

10/10

Exceptional

03 May 2025

Colleen

Loved it!

Excellent hotel. It’s an LBGTQ+ friendly chain but they welcome everyone. We loved our stay. The location is great, walkable to many bars & restaurants as well as the beach and old town. There’s a nice grocery store just down the street. Parking is 26 Euros a night. We would stay there again in a heart beat.

Partner

10/10

Exceptional

28 Apr 2025

Martyn

Defo 5* Hotel to my mind

Short stay, but brilliant hotel, so wish it could have been longer. Great location, superb people and excellent facilities.

Superb spa, wonderful breakfast and great rooms

Friends_and_family Family

4/10

Poor

26 Apr 2025

Wolfgang

Staff unhelpful/unfriendly

Leisure Family

10/10

Exceptional

16 Apr 2025

James

Great hotel, great facilities and very friendly and helpful staff.

10/10

Exceptional

16 Apr 2025

BURCU

Great hotel to stay! Pasti (the lady at the coffee section) is so kind and nice, we liked the hospitality a lot

10/10

Exceptional

13 Apr 2025

Lisa Anne

We enjoyed our walk to Concha beach each day and felt the hotel is in a great position for us.
The staff were very informative of places to visit.
It was easy to get the bus from the airport and walk to the hotel

Leisure Partner

10/10

Exceptional

30 Mar 2025

Shona

Reception staff very friendly and helpful. The room very clean and to a high standard. Breakfast amazing and staff very nice. A great hotel.

Leisure Partner

10/10

Exceptional

29 Mar 2025

Kissel

Excellent customer service

Leisure

4/10

Poor

20 Mar 2025

Juan

The room and the bed were ok. However, the shower changed temperature by itself, its door did not close, making the floor a bit wet and the toilet did not work properly. On top of that the staff was not very friendly, leaning to rude. We only stayed one night, and wouldn't stay again. Its a good option if you need something close to the train station other than that, nothing special.

Leisure Partner

10/10

Exceptional

07 Mar 2025

CARLOS

Everything das good

10/10

Exceptional

26 Feb 2025

William

This new Axel is beautiful. From my initial greeting by a very hospitable Racquel, to the gorgeous room. Everything is spotlessly clean, obviously it’s new but the bed was comfortable and a gorgeous shower. My only tiny negative is that the spa pool could have been warmer, but the hotel was superb value for money and a fifteen minute walk from The Conch and incredible food options of the Old Town. I would recommend it highly

Leisure Self

10/10

Exceptional

04 Feb 2025

Kimberly

It was amazing! The gentleman at the front desk was helpful and knowledgeable! The room was spacious. I would definitely stay there again!

Self

10/10

Exceptional

11 Jan 2025

Ed

Very modern and hip.
Great service and vibe.
Walkable to everywhere you want to go.
We stayed in winter and did not use the pool.
If you are looking for a view of the sea, this is the only drawback.

Leisure Partner

8/10

Excellent

28 Dec 2024

Anitsa

Everything is fine but the only complains is the room is uncomfortable even when it’s upgraded.

Leisure Partner