Spain
, Guipuzcoa - San Sebastian 
Jennifer
I wish I had paid more attention to the reviews. The room was extremely basic and not clean. The pillows were thin and uncomfortable, and the sheets felt like cheap polyester. There was hair on the pillow and in the bed. I was itchy the first night and thought it might be the sheets, but by the second morning both my mother and I had small red bumps on our skin. We looked up information about bedbugs and cannot say for sure that is what it was, so I am not claiming that, but it was concerning. The headboard had a visible body shaped stain that looked like it had never been wiped. The floors also seemed like they needed a deep cleaning. Noise was constant because the walls and floors are thin, so you hear footsteps above and traffic if your room faces the street. The room was also very hot with no AC and only a small fan. I messaged through Hotels the first night asking if we could cancel the second night because we were uncomfortable. The manager refused, said my mom liked the hotel (she was friendly when we check in and said she liked the location) and accused me of ‘threats’ when I said I would write a review. Some back and forth between them and he refused a refund. Later, at around 5 pm, I received a WhatsApp message from a number I did not know saying the stay was non refundable because we had not checked out by noon, something he never mentioned earlier. By the time he sent that message, the supposed deadline had already passed. See photos of my full review bc limit.
