Name: Mercure Melbourne Albert Park
Address: 65 Queens Road, 65, Albert Park, 3004, AU

4/10

Poor

24 Jul 2026

Gordon

The restaurant was not opened at night during a conference that had hundreds of attendees. The bar options were fried foods and burgers, not exactly a nice evening main meal !!
There are no restaurants within easy walking distance, in fact kilometres before you’ll reach one in the city or closet suburb.

10/10

Exceptional

22 Jul 2026

Sarah

Lovely spacious room which was well-maintained and airy. Perfect for a conference stay.

10/10

Exceptional

06 Jul 2026

hayley

Very relaxing stay, staff very friendly and helpful.

Self

8/10

Excellent

02 Jul 2026

sandro

Nice and clean

Partner

4/10

Poor

25 Jun 2026

Carolyn

My room was quite noisy from early in the morning due to traffic noise which affected my sleep.
The room was old and not worth the money

Self

6/10

Pleasant

21 Jun 2026

Nattachai

Omg on the third day the housemaid came in just to tug my bed sheet , no cleaning , no top up coffee and no cleaning the room.

10/10

Exceptional

19 Jun 2026

Michael

Not my first time

8/10

Excellent

15 Jun 2026

Robert

Great hotel and locations. Cafe was lacking options on a Sunday morning but only a very minor issue. Overall we had a great visit.

Partner

10/10

Exceptional

11 Jun 2026

Matthew

Superb stay

Partner

8/10

Excellent

07 Jun 2026

Danielle

I was really disappointed. I was originally booked for a king size bed at the Mecure then got apparently upgraded to a room at the Pullman. The staff member was lovely that’s not the issue. It was the fact that I was downgraded with a room that had a bad view. The shower took a while to correct the temperature and really tiny coffee cups. So I felt deceived on a level as the original room was why I booked this hotel.
I gave it four stars as the bar and lounge area was beautiful and the service downstairs was prompt and friendly. However I will not return to this hotel again. Definitely don’t like to be told an upgrade with two beds I didn’t need was the truth. Thanks 🙏

Self

6/10

Pleasant

07 Jun 2026

Loretta

We were not able to use the pool, because there were about 15 young boys in there all screaming & splashing around & security was called

Partner

4/10

Poor

06 Jun 2026

Willemina

Very dirty pool and spa Brown scum all around edge . Holes in carpet Lovely staff though

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Victor

I had a great stay and the staff were amazing

10/10

Exceptional

29 May 2026

Elizabeth

Had an awesome time, safe location and central for public transport.

Self

2/10

Poor

25 May 2026

Fatime

Service so bad and smell bad

Self

8/10

Excellent

24 May 2026

Annie

Staff were great
Breakfast was amazing
Only recommendation would be update shower heads very disappointing

Partner

10/10

Exceptional

23 May 2026

Laura

Large clean room, well equipped, nice breakfast, lovely team working there - overall a lovely stay

Partner

8/10

Excellent

22 May 2026

Benjamin

Good sized rooms and a lovely breakfast on offer. However the downside is that there were no plugs near the beds to easily charge phones etc. A/c was an issue in the room and was told that it couldn’t be changed from the main hotel setting. Staff were very helpful and took my complaint seriously.

8/10

Excellent

16 May 2026

Abby

You have to pay for parking. Smaller than I thought. Overall pretty good for a cheap stay

Partner

6/10

Pleasant

15 May 2026

Jesse

J

6/10

Pleasant

06 May 2026

Phillip

I had no hot water but it was addressed within a few hours of me notifying reception

8/10

Excellent

01 May 2026

Corey James

Sand on the carpet in my room when I arrived, but otherwise, no issues.

Self

8/10

Excellent

24 Apr 2026

Amanda

All nice but it would have been good to have some wine glasses and basic cutlery in the room we bought some nice cheese and wine which we had using the teacups and saucers - other than that all good

Partner

8/10

Excellent

12 Apr 2026

Glenda

Did not eat breakfast

Self

8/10

Excellent

12 Apr 2026

John

Good service on public transport hun

Partner

10/10

Exceptional

06 Apr 2026

Sean

Great Location. Staff were accommodating to an earlier check in so that we could get to the football on time. Room whilst a bit dated was spotless and bed and pillows were extremely comfortable. Great value

10/10

Exceptional

05 Apr 2026

SANDRO

Bed was very comfortable and the room and bathroom was vert clean

Partner

8/10

Excellent

03 Apr 2026

John

Friendly staff - good location

Partner

10/10

Exceptional

26 Mar 2026

Ricky

No shops near by

4/10

Poor

24 Mar 2026

Christine

I woke to an random disguarded human toe nail embedded in my leg. Not sure whose toe nail it was but was in the bed. When I rang reception they asked to remake the bed! Mute point I was only staying 1 night!

Self

4/10

Poor

21 Mar 2026

Michael

As usual booking through a website the hotel then gives you their worst room. I was given an adjoining room and the connecting door stopped very little noise. There were 3 guys in the room next door. They went out at 11.45pm and came back at 3.00am all with quite a bit of noise. They then talked in their room until 5.40am so little sleep was achieved.
Another lousy stay at a Mercure.

Self

8/10

Excellent

19 Mar 2026

Glenda

Great staff

Business Self

8/10

Excellent

17 Mar 2026

Denny

Room was good, very spacious but dated like rest of hotel. Would benefit from refurbishment. Lots of traffic noise, not helped by bathroom fan which let noise into room constantly. Bathroom door had to be closed at all time to reduce noise. Hotel lobby, bar and restaurant area were very nice but rest of hotel wasn’t. Staff were very friendly and attentive. Manny on reception was really good.

Partner

8/10

Excellent

15 Mar 2026

James Richard

Nice hotel close to the train, tram and shops

Self

8/10

Excellent

12 Mar 2026

Glenda

Was working on big design project found facilities most adequate

Self

8/10

Excellent

02 Mar 2026

Victoria

Very comfortable bed. On-site cafe and bar served good food at a reasonable price.

Self

6/10

Pleasant

22 Feb 2026

Diana

Carpet was split in doorway and room service did not make beds.

Family

2/10

Poor

20 Feb 2026

Amanda

Scruffy, tired and outdated. Major construction works taking place.

Self

10/10

Exceptional

15 Feb 2026

Mick

Nice room , room upgrade was great

8/10

Excellent

14 Feb 2026

Shaun

Staff very helpful and friendly.

Leisure Self

10/10

Exceptional

05 Feb 2026

Nicholas

Very pleasant staff, very well maintained property. A large, clean room.

Business

4/10

Poor

31 Jan 2026

Renay

Staff unpleasant to deal with

10/10

Exceptional

26 Jan 2026

Sue

The room was clean and the staff were amazing, will definitely be staying again.

Leisure Self

8/10

Excellent

23 Jan 2026

Donna

Fantastic check-in. Arrived 915 am and got into our room which was very unexpected but fantastic. Room good. Spacious for one room but only 1 pillow each on bed. Asked immediately for 2 more. Got them after a couple of reminders.Bathroom small but enough. Good shower head. TV only small, could be a bit bigger. Staff very helpful. Went for tennis and there was a nig screen at reception and lounge area. Pool looks much smaller than photo. Gym small but has all equipment. Not a lot of food options close. A few cafes. Close toTram so St Kilda close by and 30 mins into city. Room close to busy Queens road. Noisy when in room. Too far out from city for me but if u are happy to tram it its fine. Restaurant expensive. Lots of people getting Uber eats delivered. Staff lovely, engaging, helpful.

Friends_and_family Friends

4/10

Poor

22 Jan 2026

Julia

We had terribly noisy neighbours I had to call front desk no joy asked to speak manager she said she would sort it, never heard back loud running screaming banging continued till 11pm, woke up early noise started we went out got back late still noisy went to call again and it ceased, Got stuck in the car park each time couldn’t get out, stuck for 20mins no one at hotel answering had to leave car and go back into hotel as no one picking up at front desk, room not made up on one of the days, rooms ok but bathroom old and shabby bathtub had chips out of it and not very clean, lack of staff when you needed anything no service in a service based industry, Olivia was great she was our server in the restaurant, I won’t stay here again.

Leisure Family

10/10

Exceptional

19 Jan 2026

Joshua

Wonderful stay staff were great

Leisure

2/10

Poor

10 Jan 2026

Steve

Room was poor quality with outdated bathroom that didn’t match the pictures on the advertisement. The bed was two mattresses pushed together rather than a true king size bed.
The pool was out of order on a 40 degree day and the aircon stopped working for several hours and took 2 hours for someone to come and fix it from the time of reporting it.
In summary I’m not sure the stay could have been any worse!

Leisure Partner

8/10

Excellent

04 Jan 2026

Bozidar

Had a nice family stay

Leisure Family

8/10

Excellent

04 Jan 2026

Linda

Breakfast menu was great - staff attentive Prices reasonable

Leisure Family

8/10

Excellent

24 Dec 2025

Barlow

Didn’t have breakfast

Self

8/10

Excellent

22 Dec 2025

Daniel

Staff are fantastic, friendly, attentive and personable. Rooms are clean but very dated. The entire hotel needs a renovation.

Business

6/10

Pleasant

21 Dec 2025

Claudio

The room was not in good condition at all, the first night was terrible in terms of the noise in the room from what appeared to be AC units.
Staff were helpful and our room was changed for the second night.

Leisure Family

10/10

Exceptional

21 Dec 2025

Angela

On arrival the reception staff ( Angelique) was absolutely lovely & welcoming. Our room was spotlessly clean with staff reaching out regularly for anything we may require. The aesthetics at reception were first class & particularly the Christmas decorations were elegant & glam. Would definitely stay again.

Leisure Family

4/10

Poor

19 Dec 2025

dave

badly outdated very overrated for the cost

Business Partner

4/10

Poor

14 Dec 2025

Lorraine

The cleanliness of the room was poor, the bathroom sink was cracked. There was a linen trolley full of dirty linen just outside our room for the entire stay.

10/10

Exceptional

11 Dec 2025

Betty

Very clean room. Great amenities

Leisure Friends

8/10

Excellent

07 Dec 2025

Michelle

Yes clean and staff were amazing

Leisure Family

10/10

Exceptional

17 Nov 2025

Ignacio

Great staff

Leisure Family

10/10

Exceptional

15 Nov 2025

Edil

Staff were very helpful. Whenever issues did arise they were able to solve them.

2/10

Poor

13 Nov 2025

Corinne

Old, needs to be renovated, no personality. Not a good hotel. I will not be back.

Business

8/10

Excellent

12 Nov 2025

Noemi

Room was clean and staff are very helpful. A big shout out to one of the staff in concierge I think he is only new.

8/10

Excellent

11 Nov 2025

Claudia

The breakfast. That was a stunner and sets you up for a good day

Self

8/10

Excellent

10 Nov 2025

Erina

Clean

Leisure Family

4/10

Poor

10 Nov 2025

Krischelle

The room was bare and didn't match the photo's presented when booking - had to ask for pillows, towels and glassware. There were no staff available to pick up the phone and when we finally got the towels, they were hand towels. The hot breakfast was cold. For the priced paid, it was extremely underwhelming.

8/10

Excellent

10 Nov 2025

Willemina

The check in was great It is a very smart lobby

4/10

Poor

09 Nov 2025

Justin

The property is ageing and the rooms are very plain for what they are charging. Only two pillows in the room, had to wait 25 minutes to get extra pillows, (which arrived after midnight). Bathroom has an old style bath/shower. Limited ammenities and the decor/layout was weird. Room wasn’t serviced on our second night we were there, even though we were out for most of the day.

Location was handy and the breakfast buffet was ok. Should be half the price of the Pullman. Wouldn’t stay there again.

10/10

Exceptional

06 Nov 2025

Andre

Very clean

8/10

Excellent

05 Nov 2025

carolyn

Staff pleasant, room clean lovely location.

Business_and_leisure Self

8/10

Excellent

02 Nov 2025

Daniela

Comfy bed and very clean, quiet and dark room made for a great nights sleep!
Great location, easy to tram into the city

Leisure Friends

8/10

Excellent

27 Oct 2025

Natalie

Lovely, spacious room. Disappointing that room was not ready until 4pm, we had to wait 1.5hrs after arrival.

4/10

Poor

26 Oct 2025

JOHN

Room service, does it not include to vacuum the floor. The towel has different colour mark ???

10/10

Exceptional

26 Oct 2025

Arthur

We booked the accommodation because of the proximity to the Around the Bay cycling event village which was only 2 kilometres away. Many other cyclists were staying at the Mecure for the same reason

8/10

Excellent

17 Oct 2025

Tracey

Great check in with Nik

Partner

8/10

Excellent

12 Oct 2025

Tina

First time staying at Mercure. This hotel I found out was rather old & you can tell. Lobby needs colour, it is rather boring. Carpets in hallways need cleaning. Bathrooms need reno, mould in grout and no need for tiny baths with shower in them. Extra pillows needed requesting, 2 pillows on a King size bed - no.
A lot of hotels inc this one need to make their rooms like your on holiday. More inviting. Boring is what they are.
Windows restaurant was amazing & staff.
I asked on booking for a lake view, first room did not. I then asked for this as a 6 day stay and they come through, but I should not have to do this as was a Special Requirement.
Room service needs to be done by 2pm, as my room missed a couple of services.
I am picky when comes to clean & inviting but was a nice place to stay for visit.

Leisure Self

10/10

Exceptional

07 Oct 2025

Brendan

Fantastic location and a very enjoyable stay !

Leisure Friends

2/10

Poor

01 Oct 2025

Stefan

Laborious check-in process that left me waiting at reception for a full 3 minutes while the woman tapped her keyboard. Just another example of corporates putting cost back onto the consumer. Old school shower faucets – hot tap needed 12 full turns, the cold one about 4 turns. Eventually got the right temperature then randomly it’d go lukewarm then back to hot then … random. Got given a disability room so the bathroom was almost as big as the main area. No powerpoints near bed to charge stuff etc. Air conditioning was either hot or cold or somewhere inbetween. Pretty sure it was designed in the 1800s. Even on cold it blew warm so had to have a window fully open the whole 3 days ffs. Was promised lake facing but got the opposite but was at end of 4 week trip so had no fight left in me.

Leisure Self

6/10

Pleasant

30 Sep 2025

David

Was given a room that faced a multi level parking so view was the side of a ramp going up to next level and windows let all traffic noise in will not stay here again

Leisure Partner

4/10

Poor

20 Sep 2025

Brenton

Great chain- however this site is not.

Two pillows for two people was below par.
The pillow quality was below par.

Partner

10/10

Exceptional

20 Sep 2025

Geoffrey

The whole stay was perfect,apart from the fire alarm going off.Keep up to good work.

Leisure

10/10

Exceptional

14 Sep 2025

Kimberley

The staff were particularly lovely. We arrived much earlier before check in and asked to store our bags. The staff were more than happy to do so but also allowed us to check in as soon as our room was ready which was hours ahead of our check in time. Upon checkout, the gentleman was lovely and had a smile on his face(even though he was dealing with a difficult customer before us). Very comfortable beds too, I could have slept all day.

Leisure Partner

4/10

Poor

14 Sep 2025

Amanda

Emergency evacuation at around 9pm. No explanation or staff to show guests to fire escape or upon return to the building. Then next morning no hot water and we had an early departure. Offered us a breakfast when they knew we had to be out early for a previous appointment. Will not stay again.

Leisure Partner

8/10

Excellent

07 Sep 2025

Melissa

The stay was fine until the last morning when housekeeping came in to my room at 9am while i was getting out of the shower. Didnt overly appreciate that. Not sure why they were coming in to my room before I'd checked out.

Business Self

8/10

Excellent

07 Sep 2025

David

Close to Albert park

Leisure Partner

10/10

Exceptional

31 Aug 2025

Rodney

Excellent views of Albert Park

Business

4/10

Poor

31 Aug 2025

Kirsten

The room was very small and dismal and we were placed next to the lift, so at times it was a bit noisy too. The bathroom also wasn’t the cleanest we have been in. On a good note, the bed was very comfortable.

Business Partner

6/10

Pleasant

28 Aug 2025

Sarah

Lovely view. Very friendly and helpful staff while I was there.
I would call this a 3 star at best. Very, very basic. The shower only offered a dribble of water. I had to move heavy furniture to access a PowerPoint near the bed.

Business Self

6/10

Pleasant

23 Aug 2025

Timothy

It needs renovation because it's looking tired.

10/10

Exceptional

20 Aug 2025

kim

I was transferred to this hotel as the one I booked has closed down. Note that Pullman and Mercure are in 2 separate towers. The Mercure lobby is not as nice but they share facilities.
The rooms are as expected, minimalist but the beds are very comfy and the staff are very nice and helpful. The bar and lobby area is absolutely amazing. I will definitely be back

Business Self

6/10

Pleasant

15 Aug 2025

Clare

Challenging stay, noisy maintenance works making the room noisy starting from 7am (no sleep in possible). When we phoned down to reception and they said they didn’t know of any works … however there we jackhammers going in the car park, things blocked off. The noise was audible in the windows cafe, we ended up having to move locations to work during the day.

Called multiple times to get our swimwear after checkout (same day) and no reply, no calls back.

Leisure Family

10/10

Exceptional

15 Aug 2025

Long

Excellent service, convenient parking, close by park

Leisure Family

10/10

Exceptional

11 Aug 2025

susie

Thoroughly enjoyed the family stay. Only negative is that the heating controller wasn’t functioning properly and the room was too hot! Otherwise an excellent stay. Some facilities could be upgraded eg bathrooms around the hotel

Business_and_leisure Family

8/10

Excellent

10 Aug 2025

Silvina

We had a nice family stay.

8/10

Excellent

09 Aug 2025

Kris

Clean and tidy and safe

2/10

Poor

09 Aug 2025

Minh Huong

I had such a terrible experience staying in this hotel.

1. My dad forgot the password to open the safe and we kept all our passports there. It was 2 days before we got back to our country so we were kinda panic and as the staff to help us open it.The receptionist said there would be someone sent to our room to help us that day and my dad asked for the specific time, but she just said \"I don't know, but today\". We were not satisfied with her answer but we could not do anything so we just went our the whole day, hoping that when we returned, it would have been unlocked.

BUT NO. It remained untouched. The next day, my dad had to express his dissatisfaction and finally, they sent someone to our room. It only took them about a minute to open the safe, so why didn't they do it the day before as they promised us?

2. We paid them 250 AUD for the security deposit and spent 169 AUD for breakfast so in return, they had to give us 81 AUD back. They promised it would take 3-5 working days for the process but we wait for nearly 2 weeks. Nothing was returned. Now, it has been 8 working days and we haven't seen our money back yet.

I rarely leave a bad review for any kind of hospitality service, but my experience at this hotel was truly disappointing. Overall, this stay was frustrating and far below the standard I expected. Poor communication, slow action, and unfulfilled promises left us with a very negative impression. I strongly don't recommend anyone to stay in this hotel.

Leisure Family

10/10

Exceptional

08 Aug 2025

Rebecca

Great bed. Friendly staff. Great breakfast

6/10

Pleasant

03 Aug 2025

Eleisha

The pillows were terrible and only 2 were provided. No extra blankets and only 1 bath towel in the bathroom when we booked for 2 people to stay.

10/10

Exceptional

03 Aug 2025

Odile

A massive shout out Chinese Boy Jack at Breakfast & El Salvadorian Sister in The Breakfast area. As well as Kiwi at Breakfast. Lastly great customer Service from Tall Handsome Asian Guy named Richard at Concierge who helped me open the boom gates so that my car can go in & out. Absolutely enjoyed the Buffeet Breakfast. Missed out on swimming in the pool.

Leisure Family

6/10

Pleasant

01 Aug 2025

Mark

Thank you

Leisure Partner

4/10

Poor

27 Jul 2025

Gregory

The Pullman was excellent in a previous visit but the Mercure is awful by contrast
Old, noisy and lacking any service.
A very disappointing 5 days