Name: Shangri-La Eros, New Delhi
Address: 19 Ashoka Road Connaught Place, 19, Delhi, 110001, IN

10/10

Exceptional

24 Jul 2026

Nicole

A fantastic, easy stay. They have everything you need & more. Thank you kindly.

10/10

Exceptional

22 Jul 2026

Jean claude

All was 5 *****

Partner

10/10

Exceptional

22 Jul 2026

Amir

Incredible Hotel. Worth the money. Great experience.

2/10

Poor

19 Jul 2026

Arun

The hotel could not bring up my Expedia reservation.

Partner

6/10

Pleasant

18 Jul 2026

Danielle

I liked a lot of things about the hotel, I loved the spa, and getting a coconut scrub and massage along with my time by the pool. The room was also very nice with a view of the pool and traffic. It was really nice. Overall it was a good experience though there was a baby lizard in my room (he was very cute, though he didn’t pay for his room and board,) and when I forest arrived one of the security offices accused me of not paying for my uber. I was disappointed by that. Overall the staff were great and attentive and k enjoyed my tome

Self

10/10

Exceptional

12 Jul 2026

John

N/A

10/10

Exceptional

10 Jul 2026

nikhil

बहुत अच्छी जगह है। लोकेशन, सर्विस , सफाई सभी कुछ अच्छा। सुबह का बुफे ब्रेकफास्ट तो कमाल का था। हमारी शुभकामनाएं।

Family

10/10

Exceptional

08 Jul 2026

Andrea

The hotel was absolutely stunning. I loved the pool area, and the staff were incredibly welcoming and warm throughout my stay. The restaurants inside the hotel were excellent, with great food and service.

The staff also recommended a personal driver for the day, and it was one of the best decisions we made. He was very friendly, professional, and took us around New Delhi, making our visit so much easier and more enjoyable.

I highly recommend this hotel if you’re planning to stay in New Delhi. I truly enjoyed my stay and would definitely love to come back.

Family

10/10

Exceptional

07 Jul 2026

Erika

Rooms are beautiful! I highly recommend paying extra for a horizon club room, as along with a slightly nicer room and higher floor, you also get access to the club lounge on the 19th floor. The daily breakfast and happy hour this unlocks is spectacular. Breakfast is sensational. Options from around the world as well as local delights. Mango ice cream at the exit became a daily indulgence for me, so I needed to spend extra time at the gym to ensure I didn’t return home several pounds heavier! The gym is well-appointed with all the cardio and weights one could ask for. Cleanliness throughout the hotel is exceptional, and this is really apparent in the gym, where attendants clean each machine after every use. My workout and OCD anxiety sorted in one fell swoop. I was in heaven!!

Returning to my room each evening was the same. Meticulous cleaning, care, and attentiveness from Vinod meant my room was always spotless, and folded-towel treats kept me looking forward to getting back to see what he had created with towels each night. Spa treatments were luxurious. I had the taste of India retreat, and I’m certainly coming back for a full bite. I lost count of the number of times I fell asleep mid-treatment.

Special mentions to Sangeeta, Vinod, Amit, and so many others whose names my CFS-addled brain won’t allow me to remember. The Shangri La Eros New Delhi gets a 10/10 from me, and it’s all thanks to the excellent staff who work together to deliver seamless five-star service.

Self

8/10

Excellent

30 Jun 2026

Shamsur Rahman

Watet bottles smells when open...

8/10

Excellent

26 Jun 2026

RAJESH

Hotel location was excellent. The service (dining and in-room dining, bell desk etch.) was much below par.

10/10

Exceptional

26 Jun 2026

Cheriyan

Well kept and

10/10

Exceptional

24 Jun 2026

Sandra

We arrived from northern India tired and in need of a relaxing stay and that is exactly what we got at the Shangri-la. We particularly enjoyed the Horizon club lounge. Food and drink were excellent, staff were super attentive. We used the pool, which was lovely. Also used the gym - so well equipped and staff were ready to wipe down the equipment as soon as you stepped away from it so you know hygiene is top notch. Our room was very well-appointed, bed was very comfortable. I really can't think of anything that needed any improvement! I would definitely stay here again.

Partner

10/10

Exceptional

24 Jun 2026

Monika

Highest praise for sfaff, hospitality, care, warmth,cleanliness,decor,ethos,entertainment,food, spa,lounge,lobby horizon premier room, location,views.
Totally exceeded expectations.
A luxury welcoming hotel exuding Indian authenticity and culture.
Wishing Shangri-La Eros every success & happiness.
Thank you for the special precious memories & looking after me so well like their own family member.
🙏🕉️🙏

Self

10/10

Exceptional

23 Jun 2026

utpal

Amazing breakfast and if you book lounge access roo. You are really treated as royal. Love the property as it is in moat greener zone and cloae to attractions like i dia gate and famous cannaught place

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Leah

I love everything about this hotel, except the location. It is in the walking friendly.

Partner

10/10

Exceptional

21 Jun 2026

Yu Yeung Hanson

Rooms are good size and clean, breakfast is excellent with many choices, gym and wellness facilities are also excellent. The highlight of the trip was the staff, very attentive and helpful.

Partner

10/10

Exceptional

16 Jun 2026

Deepinder

A wonderful 2-night stay in the heart of Delhi. Absolutely nothing to complain about. The staff was extremely helpful and generous, in particular Amar and Sanjana at the reception. The hotel has a state-of-art wellness-related facilities that enable the guest to

10/10

Exceptional

15 Jun 2026

utpal

Good breakfast. Good view and lounge access was good choice. Breakfast is one of the best i ever had in india

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Andy

Without a doubt, this was a 5/5 stay and property.
Everything really went perfectly during the week-long stay.
Incredibly organized staff, nice and quiet on my floor. Spotlessly clean in all parts of the property. And that newly redone fitness center / saunas area is like a day spa included in the price of the hotel. Just fantastic and now officially my preferred place to stay in CP (having overtaken The Imperial)

Business

10/10

Exceptional

14 Jun 2026

Jagjeet

Every element of the service is well thought out and the staff are very attentive, kind and thorough in their service. I wouldn’t stay in any other hotel in Delhi.

Family

10/10

Exceptional

20 May 2026

HERNAN DARIO ANGEL

The best part…the human conversion and hospitality

Family

10/10

Exceptional

19 May 2026

Abhiseik

Everything was good

10/10

Exceptional

18 May 2026

Campbell

Fantastic spot - thank you for having me!

Self

10/10

Exceptional

04 May 2026

Colleen

There is really not a single bad thing you could possibly say about this hotel. It’s beautiful fresh, elegant and the staff are phenomenal

Self

10/10

Exceptional

30 Apr 2026

Indra

Central location and well placed hotel in Delhi. Great staff. Always welcoming and amenable for assistance

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Renuka

Room was always cleaned everyday. Staff were very friendly and supportive. Breakfast was so tasty with so many options in Indian, Asian and European dishes. My favorite was the spa with India treat massage and foot massage. I enjoyed my chai and chilli cheese toast at Mister Chai cafe!! So nice and comfortable rooms with comfortable beds and showers!

Family

8/10

Excellent

28 Apr 2026

Puneet

Ok good ……………………

10/10

Exceptional

27 Apr 2026

Guy

Perfect. Staff attentive, but not too attentive, first rate. Best hotel we have stayed in for along while. Location is great also. Breakfast was great, room great, lunch great.

Partner

10/10

Exceptional

27 Apr 2026

RODRIGO

Muy buen hotel bien ubicado servicio excelente habitacion amplia la ducha un poco incomoda porque es con bañera y los precios de la comida y el licor muy altos para ser la India

Partner

10/10

Exceptional

24 Apr 2026

Ethan

Amazing stay!!! Highly recommend!

10/10

Exceptional

24 Apr 2026

Tarnpreet

Everything at this hotel was amazing, from staff helpfulness to amenities and facilities. It was easy to arrange airport transfers and taxis around Delhi too. The hotel is well kept and the spa is beautiful. The only small issue was the cleanliness could have been better too, more attention to detail is needed. I'd asked for sheets to be changed as they had a mark when I moved in and only the duvet was changed. I was still able to see the mark.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Alexa

Nice views, lovely spa facilities. Enjoyed the Horizon Lounge. Great breakfast spread but can be a wait to get in

Self

10/10

Exceptional

16 Apr 2026

Paulette

Excellent property, I will recommend it to anybody and if I’m in the area will come back

Partner

6/10

Pleasant

15 Apr 2026

Eshwer

No issues

Family_with_children

10/10

Exceptional

12 Apr 2026

Anil

Thank you Amit and Anjali for your wonderful customer service in the Horizon Lounge.

Self

10/10

Exceptional

12 Apr 2026

Saroj

Amit and Anjali in the Horizon lounge were fantastic.....great service.

Self

10/10

Exceptional

11 Apr 2026

Saroj

Great Service

Self

8/10

Excellent

10 Apr 2026

Namita

Not our first stay here, but probably my longest. We trust Shangri-La Eros and will continue to book this hotel based on the amazing food, service and rooms. But...one night, there was a late party being held in the hotel with a DJ and extremely loud music, which we could hear in our room on the 16th floor. I had to go downstairs to reception to complain. They apologised and said that they would request the DJ to lower the volume, but that it was going to continue till 2am. (Thankfully, it ended early). He said that there had been other complaints from residents. I found out later that other people on different floors had also complained. He did offer us a free buffet lunch in the hotel as compensation. My advice would be to stay in a room AWAY from any potential noise from downstairs i.e. not facing the street/main road. We will definitely be requesting a room next time, facing the other side.

Family_with_children

10/10

Exceptional

08 Apr 2026

Isabelle

Excellent stay in a beautiful hotel

Friends

8/10

Excellent

07 Apr 2026

Karan

You have to accept that you will hear the traffic from the rooms at least on the 9th floor.
It's a busy hotel. Clearly popular hotel. So be prepared to wait when you order anything.
It's a beautiful hotel. But it's not quiet.
Yes they could do some of the smaller things better. But you will enjoy your stay.
Plentiful breakfast with a very varied selection from around the world.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Tarsem

Excellent breakfast choices, great staff, all very attentive, well equipped gym

Partner

10/10

Exceptional

31 Mar 2026

Ramandeep

This is an excellent hotel choice for Delhi. It is a perfect location, particularly for shopping and visiting all of the main tourist areas. We especially enjoy the breakfast buffet. The staff is courteous and efficient and it is a well appointed hotel. Excellent location if visiting Bhangla Sahib and walking distance to the Metro station. Excellent restaurants on site.

Family

6/10

Pleasant

28 Mar 2026

Saanvi

Room was Non Smoking but was filled with tobacco odour. But later they changed the room
Check-in staff was very rude and weirdly unfriendly
Rooms are little cramped.
Tamara staff was good 👍

Family_with_children

10/10

Exceptional

24 Mar 2026

Veronica Maria Beatriz Isabel

Beautiful and luxurious hotel. The room was lovely and the beds were very comfortable. We had a lovely stay.

Family

10/10

Exceptional

23 Mar 2026

TRACEY

A lovely hotel with excellent facilities, food and staff. The breakfast was the best hotel breakfast we’ve had. We also enjoyed the spa after exploring the city and would definitely recommend for a little time out from the busy streets outside. We stayed in a Horizon room on the 19th floor and the extra for the lounge was well worth it.

Partner

10/10

Exceptional

19 Mar 2026

Kam

Probably the best hotel I’ve stayed in

8/10

Excellent

18 Mar 2026

Shamsher

Great location, friendly staff. Great breakfast, clean.

Family

10/10

Exceptional

18 Mar 2026

SHRUTI

Smooth check in and check out, Clean room with all the amenities, real helpful staff, excellent room service and food, nice airconditioning, family friendly, bar & restaurants our very nice, centrally located, totally up market.

Partner

4/10

Poor

18 Mar 2026

Gurpreet

They charged me twice,

10/10

Exceptional

16 Mar 2026

Tarsem

Clean rooms, and all public areas, excellent wellness and fitness centre and swimming pool, secluded good for children and private

Partner

8/10

Excellent

13 Mar 2026

Evgueni

Great place, but they forgot to return to me my knife which society took at the start.

10/10

Exceptional

10 Mar 2026

Sabrina

Very nice property. clean rooms best location. Great staff Awesome food and restaurant

Friends_and_family Friends

10/10

Exceptional

10 Mar 2026

Cristina

The Spa and swimming pool pecfect and also the position..very good shophing near by.

Friends

10/10

Exceptional

08 Mar 2026

Hanif

Excellent service from staff and drivers

Partner

10/10

Exceptional

08 Mar 2026

rajan

Everything

8/10

Excellent

07 Mar 2026

richard

Was a lovely hotel, service around the pool was quite slow, else a really nice hotel

8/10

Excellent

03 Mar 2026

Uma

My girlfriends and I were first given rooms on 5th floor! When we stepped out of the elevator experiences a musty smell which comes from water damage ! Same with the room too ! Ridiculous! We were moved to different floor !

The building from outside also looks like a dump !

After experiencing Shangri-La in Bangalore, and in Singapore, this property was a let down !

Friends

10/10

Exceptional

27 Feb 2026

Jeffrey

We enjoyed our stay. The entire staff was wonderful. Always willing to help, offering our kids snacks and plush toys. They provide complimentary fruit and welcome plate at the pool.
Pool is heated and wonderful to be at with lots of space (be aware, it's by a busy road so you'll hear traffic and horns).
Rooms were well appointed and modern.

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Chirag

Spotless and brilliant as always!

10/10

Exceptional

23 Feb 2026

Charles

Good stay stay at ShangriLa Eros. Wonderful staff, especially at breakfast buffet where there was excellent variety and food was of high quality. I want to single out Payel and the resident Thai Chef for their warm hospitality and friendliness.

Partner

8/10

Excellent

22 Feb 2026

Douglas

This hotel seems a little tired for this category. Right away you feel a lack of service compared to other 5 stars. The breakfast buffet is lacking on the Western side and most of the food is cold because they put it out long before the restaurant even opens. The service in the restaurant is also poor. The best thing about this hotel is the super comfortable bed and fantastic bedding! At $750 CDN/night during our stay they need to do better.

Business

10/10

Exceptional

21 Feb 2026

Baljinder

Staff and hotel is amazing

Family_with_children

6/10

Pleasant

15 Feb 2026

Vishal

It was nice but loud music blaring in their garden for an event on the second night was a real downer. The fact that the hotel allowed this and we had asked for a quiet room means will likely not stay there again.

8/10

Excellent

03 Feb 2026

Kishore

Room was very clean and very well appointed

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Balteshwar

The staff was amazing and thoroughly helpful in getting us what we needed. Clean rooms, 24/7 availability for the staff. The breakfast buffet was awesome!!

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Alejandro

Everything was great . Except for one young lady checking wasn't very nice.

2/10

Poor

29 Jan 2026

Himanshu

The amount has not been returned and was charged to my card as a security deposit. This is the first hotel I have experienced that withholds charges for minibar.

Business Self

10/10

Exceptional

29 Jan 2026

Marie-Josee

Clean, excellent food and new large gym.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Michael

Room was lovely - we did have a fair bit of noise coming from the adjoining room

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Samarpal

Overall amazing experience

Leisure

10/10

Exceptional

13 Jan 2026

TETSUJI

The room was spotless and all the staff was so courteous!

Leisure Family

6/10

Pleasant

07 Jan 2026

James

Like a lot of similar massive hotels, a mixed experience. The room is well appointed and clean, the bedding good and bed comfortable. The service is good, but the way it is managed is not, Our bags took an hour and a quarter to reach our room when checking in, and when checking out bags held us up again; staff were sent to our room very promptly to check we had not consumed anything from the mini bar, but baggage collection took a long time. It would have been better if we'd just handled our own luggage, but this being a 5 star hotel (not to mention how enthusiastically the staff discourage you from carrying anything), this service is poor. The food was bland and in some instances outright bad, and very expensive.

Leisure Partner

10/10

Exceptional

07 Jan 2026

Heta

I stayed at this property with my family and had booked the lounge rooms.
The hotel was lovely, tho it took some time to get our rooms sorted out but we got there in the end.
We stayed over the Christmas period and booked the brunch on Christmas day it was definitely worth it.
i also used the salon during our stay and have to say i loved my hair it was done to perfection and exactly what i was after.
I would defo stay here again, cannot fault the hotel. Location was great.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Amit

Beautiful hotel, extremely polite staff, and very clean rooms

10/10

Exceptional

29 Dec 2025

Linda

The staff Sanjeet and Ajay kumar for decorating our room and also checking up on us afterwards to make sure the room was all good. Also the young lady from reception (i cant quite remember her name - but she appeared very senior in her position) but she was so lovely and attentive. She brought us up to our room and showed us the surprise. As a team, the three of them really know how to make their guest feel valued and supported. They were the reason my husband and i had a pleasant stay. Great asset to the company! 😊

Room was spacious and lovely. We stay in 2 different rooms at the hotel due to our itinerary. Both rooms were spotless and bed were comfy.

We also used the gym and it was really nice and well equipped.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Upendra

Nice rooms, friendly staff, loads of variety for breakfast and options for vegetarian and vegans. Chai wala made masala oat milk tea for us which was a nice touch.

Lounge access was a bonus

Leisure Family

10/10

Exceptional

28 Dec 2025

brendan

Lovely hotel in convenient location. Pricey but if you can afford it then so so worth it. Lovely rooms, food fantastic, awesome pool and spa. Definitely will stay again.

6/10

Pleasant

27 Dec 2025

Vikrant

Good hotel however if you're looking for a quiet place to stay this may not be for you. Loud music until late due to functions / banqueting. Very noisy in lobby area.

We were also on a non-smoking floor but there were guests smoking in the rooms near ours, I complained twice and was only offered air freshener! No action taken to address the issue!

Good breakfast spread and attentive staff in the hotel lobby to help with bags

Leisure Family

10/10

Exceptional

24 Dec 2025

Shahrnaz

A great place to stay in good location.

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Sharon

The hotel was outstanding value and right in the business centre.

The service was top notch and there was always someone to serve your needs at any time of day, no matter what it is.

I want to pay special thanks to Saurabh and Jasrij from Concierge who looked after a number of parcels for me prior to arriving at the hotel.

I want to recognise the outstanding service that Restaurant Manager Abik provided to me for my customised dinner room service on both nights of my stay. He provided outstanding service and ensured that my order was accurate and to my liking and checked up on me before and after each meal. Also making me a great packed breakfast ready to go everyday. Even saying farewell to me with a parting gift.

Saurah from.Tamra delivered my dinner to me daily and he was a lovely gentleman and did an excellent job.

The food was absolutely delicious.

I will no doubt stay here again. Wonderful.work team.

Room was also ready super early when I arrived at 7.30am..the view was no good and did not have the India Gate view I was after but that is OK since the room was available a long time before official check in.

Self

8/10

Excellent

09 Dec 2025

Sofiene

All is almost perfect, except for one spoiler: the young lady at the reception desk of the breakfast buffet restaurant, out of touch and arrogant. Unacceptable lack of hospitality for an upper scale hotel.

Business Self

8/10

Excellent

08 Dec 2025

Colin

Excellent service, clean rooms and outstanding staff.

Leisure Self

8/10

Excellent

07 Dec 2025

Nyree

The room was great apart from a couple of insect visitors on the first night. The Clubroom was also awesome with a hearty breakfast and beautiful dinner with Indian flavours each day. Some of the staff in the Clubroom were great and went the extra distance, others could do with a bit more training….

Partner

10/10

Exceptional

07 Dec 2025

Andrew

The hotel was really excellent. The staff were all polite and helpful, the suite was spacious and comfortable, the spa facility and pool was beautiful, and the breakfast buffet had a variety of cuisines (all delicious). The hotel is in the middle of a bustling area, but it felt like safe and secure oasis.

Leisure Self

10/10

Exceptional

04 Dec 2025

vasant

Lovely staff, fantastic service in lounge from Dhani and crew.
Great drivers made us feel very safe.
Staff helped with all problems big and small.
Wonderful trip .

10/10

Exceptional

03 Dec 2025

Mahbub

Assistant Front Office Manager Mr. Kapil Sharma upgraded us to a better room on horizon club floor. Front office employee Salvina was very cooperative. Mohan and Jeetpal from Housekeeping were excellent.

As a Expedia Gold tier customer I am entitled to a free upgrade whenever available, also I am entitled to 20% discount on a single restaurant bill and airport transfer. However I was given 20% discount on all food items (restaurant and room service - total 6 bills) and airport transfer. I thank management for this.

Leisure Family

8/10

Excellent

01 Dec 2025

Catheleen

Clean room, helpful staff, concierge transportation recommendation, spa accommodation and flexibility in changing appointment times.

Leisure Self

10/10

Exceptional

23 Nov 2025

Sara

Staff were fantastic, the spa, breakfast, and overall cleanliness of the hotel and rooms was great. Unfortunately the air quality was quite poor while we were in Delhi, but being able to comfortably hang at the hotel was a saving grace.

Partner

4/10

Poor

22 Nov 2025

Subhash

It is a standard practice in all 4/5 star hotels in India to provide their guests a complimentary buffet breakfast. For a prestigious hotel like yours to demand and charge money for a normal breakfast is disgraceful

Self

10/10

Exceptional

20 Nov 2025

nirant

Great staff and Greta renovated rooms and gym

Business

10/10

Exceptional

14 Nov 2025

Raymen

Very clean, helpful staff and overall lovely experience. The spa was great. Breakfast was incredible.

Leisure Family

8/10

Excellent

13 Nov 2025

Jeff

All was as expected of a hotel of this standard. What was not expected was that there was no bar for a casual drink and unless you drank in your room the earliest available was 6.30 with a meal. Even this on 1 night was closed off for a function, it appears hotel guests are not a priority.

10/10

Exceptional

10 Nov 2025

Ellen

Very comfortable bed and friendly staff. Great breakfast options!

Leisure Partner

6/10

Pleasant

02 Nov 2025

Kumari

Tired and old hotel

Leisure Self

10/10

Exceptional

31 Oct 2025

Bruce

All was great - staff, food services, cleanliness, location

Leisure Family

10/10

Exceptional

29 Oct 2025

Ying Chiu

Hotel is clean and staff is friendly

Business Self

10/10

Exceptional

29 Oct 2025

Tarsem

Great stay, very courteous staff, will do their upmost to help you
Clean rooms and great amenities
Outstanding staff, Anjali, Sanjana and Arshit the duty manager *****

10/10

Exceptional

28 Oct 2025

Jay

.

Business

10/10

Exceptional

27 Oct 2025

Miles

Great room with fantastic food. Attentive staff.

Leisure Partner