Name: Royal Plaza New Delhi
Address: 19, Ashoka Road, Connaught Place, 19, New Delhi, 110001, IN

2/10

Poor

18 Jul 2026

Washim

Lack of cleaned linens, food was terrible. Breakfast was okish.

Family

6/10

Pleasant

14 Jul 2026

Johannes

Main issue I had with this property that mine as well as other guests had constant issues with the room key card which kept not working. Very inconvinient to constantly need to go back down to reception and get room key updated again. Room was quite small but sufficient for my needs
Air conditioning worked well and wifi was ok. Food in restaurant on the spendy side. Location of property is good.

Self

2/10

Poor

02 Jun 2026

Roderick

Premium Delux Room Booked for 2 nights. Breakfast was Not included in this room, even as the booking Agency (Expedia) confirmation says it is. The hotel charged 3894 rupees ie $40 per night (on top per room) for breakfast, so factor that extra cost in. There was also no free welcome drink as advertised and as confirmed on the booking.

Friends

10/10

Exceptional

11 May 2026

Rajeev

Excellent place for a brief stay in New Delhi.

Self

4/10

Poor

09 Apr 2026

Suresh

Original room’s AC barely cooled , the temperature stayed at 23.5 degrees Celsius . After repeatedly complaining and getting the AC inspected they moved us to another room where the temperature would not fall below 22 degrees Celsius.
Not a happy experience at this hotel .
Will not return !!!!
Period

Family

6/10

Pleasant

12 Mar 2026

Aju

The rooms are small and old AC that does not go down much. Rooms had a musty smell. Front desk was not pleasant. I paid same price for Taj place and everything was impeccable there. It’s an old hotel that needs upgrade. The reception area was the only part that was clean and nice. Multiple elevators are plus point. Not worth the money paid.

Family

10/10

Exceptional

21 Feb 2026

Harmandeep K.

Totally enjoyed my stay.

Self

2/10

Poor

20 Feb 2026

Amanda

Very noise nightclub which continued until 8am, notified reception and changed rooms for second night but it was still too noisy to sleep. Disappointed as I arrived after a very long flight and was unable to sleep.

Self

6/10

Pleasant

16 Feb 2026

Siby

The staff was not courteous as well not responsive to a guest needs

Business Self

4/10

Poor

13 Feb 2026

nandan

Terrible hotel

Business

8/10

Excellent

09 Feb 2026

Hem

yes staff was very helpful.
But the Room was very small

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Nicole

Loved the bathroom and spacious room.

Partner

8/10

Excellent

29 Jan 2026

Loreley

This hotel is impresive , decoration wise , realy imperial - royal .
Clean rooms , outdated bathrooms , the towels needs to be updated as well - they are not anymore white but light gray .
Breakfast needs to be improved , same spread of items every day - I stayed 4 days .
If you get a shuttle service provided by the hotel to the airport expect a high charge - I paid 2200 rupees , if I order a taxi from outside would have been half less .
Ordered pastries from the pastries shop - took 1 hr to be delivetlred to the room , I never asked that - I was waiting by the pastry shop for a while till they tod me - \" the patries are being delivered to your room \" - I never asked for that.
Had an open buffet in obe evening in the hotel - the charge was 2500 rupee / person ( we were 6 peoople ) , however be aware of the 28% additional charges for taxes- extrimely expensive compared with what good restaurants in New Delhi has to offer ( it come ip to about $37 / pers for a mediocre buffet ) .
Will return for the hioel atmosphere experience , but I won't use their amenities .

Business_and_leisure Self

4/10

Poor

09 Jan 2026

Mrs Bina Kumari

The Room was left neglected. Found it in a dirty poor state under the bed. I have video recording of the room. Informed the Hotel Manger. No refunds given or even change of room. All he did was get the room cleaned. Didn't expect to find a 5 Star Hotel in this state. I am very disappointed and expecting a refund from Expedia. Apologies for the delay in getting back to yourselves.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Anupam

In central delhi

8/10

Excellent

22 Dec 2025

Krishan

Very Helpful good Hotel Manager and staff.

Leisure Partner

6/10

Pleasant

12 Dec 2025

Priyanka

Lobby is beautiful, Rooms are old need some renovation.

Leisure Family

10/10

Exceptional

01 Dec 2025

Shaun

Nice room. Good location. Clean.

Leisure

8/10

Excellent

16 Nov 2025

Abhishek

Everything is fine

Leisure Self

2/10

Poor

13 Nov 2025

Prabhdeep

Just not worth it.

4/10

Poor

20 Oct 2025

Rachael

Single white female traveler. Was in Delhi for dental work (2weeks).

Arrived 4am to find drunken screaming females (from the nightclub next door) at the front of the hotel.

I had previously alerted the hotel that I’d require an early check in due to my arrival time. They said no problem but upon arrival they changed me full price for a night.

The staff inside the hotel were unfriendly and ignored me most of the time.

My swipe card constantly needed to be reset 1-2 times a day so I could get into my room.

The sheets had holes in them and the towels were stained.

Toilet…. Disgusting. I purchased cleaning products so I could clean it properly (urine build up).

Fridge didn’t work and they kept trying to charge me for ice (which I needed to keep things cold)

AC was terrible and water leaked from the ceiling onto the floor making it dangerous

Cleaning staff wouldn’t leave towels etc so they could come back (expecting a tip)

They advertise “sound proof rooms”. NOOOO. There’s a night club that pumps loud music most nights.

Most staff were unfriendly and rude. When I tried to check out ( I told them when I was) I was told to sit down and wait. Apparently they all were too busy getting their photos taken with some celebrity.

I’ll never stay there again

6/10

Pleasant

17 Oct 2025

Sudha

Staff are not experienced enough to handle the clients and make longer time for checkin. They are very annoying.

Leisure Family_with_children

8/10

Excellent

09 Oct 2025

Beth

Nice hotel

It was nice and clean and comfortable but a little old - chipped paint, frayed carpet etc.

Self

8/10

Excellent

12 Sep 2025

NASEER

Excellent property at affordable cost and Best in the central location of New Delhi.

Business

6/10

Pleasant

11 Sep 2025

Chintan

Apart from location everything else is below par

Cleanliness of room needs to be improved. Keycards dont always work. Food is below average and grossly overpriced. They dont allow outside food in rooms.

Business

10/10

Exceptional

30 Aug 2025

Madhu

Rooms are quite small but compensated by the central location
Good hotel

2/10

Poor

28 Aug 2025

Uma

We stayed for two nights, Aug 23 & 25. The building looks great from outside including the lobby. But the rooms were very outdated. The bed and the furniture needs replacement. The bathroom fixtures were cranky and the rainwater shower did not work. The position of the mirror was very inconvenient. There were not sufficient electrical plug points. When checking out on the 26th we found we were charged not per our specification and had to argue to get the balance. Overall both times we were not happy. The only reason we returned the second time, is because we had left our luggage there.

Leisure Partner

2/10

Poor

13 Aug 2025

Lakhwinder

Its a trap AC was not working, bed was not clean, go for better hotels

6/10

Pleasant

08 Aug 2025

Verified traveler

Bedsheet, blanket and mattress were all dirty. Carpets were very dirty as well.

Friends_and_family Family

4/10

Poor

31 Jul 2025

Nikhil

I stayed there for 2 nights .First of all they wont allowed any food in the hotel.You have to order from the resturant in the hotel. Thats not fair.Beds are terrible making noises even if u sit in the bed then washroom wallpapers are teared.The only thing good about the hotel is its safe

2/10

Poor

21 Jul 2025

Sophia Bi

Unprofessional customer service

Leisure

6/10

Pleasant

28 Jun 2025

KBPS

The room was average, the bedsheets were not clean, they had stains on it seems to used earlier. There was no iron in the the staff took more 35 mins bring the same and by that i was ready to leave wearing wrinkled Shirt and trousers. I don't think i would ever book a room there again. Room service was also very slow. There seems to be lack of coordination between the staff.

Business_and_leisure Self

2/10

Poor

30 May 2025

MOHUNDASS

Waiter and manager keep interrupting our breakfast and dinner by talking about themselves and their times in UK. We could not eat our food in peace. I had to change hotel and the staff there was so professional. Our stay there was the best ever.

Leisure Friends

2/10

Poor

18 May 2025

Vivek

Worst in Delhi

Arogant staff, inappropriate charges, totally run down property. Compact rooms and terrible food. Can not be worse than this.

Business

10/10

Exceptional

17 May 2025

Miheer

Excellent , beautiful

6/10

Pleasant

15 Apr 2025

George

Lots of charm and great staff! Really hard to get toilet paper (!) and noisy guests kept us up until 3am :-(.

Leisure Family

8/10

Excellent

28 Mar 2025

Alex

The property was nice and clean. The staff generally weren't the most responsive

10/10

Exceptional

27 Mar 2025

Vineet

Excellent service

Leisure

2/10

Poor

14 Mar 2025

Manav

The property is very very old, there was water leakage. All the furnitures are old. Beds are very small. Room is very small. Window is not big enough.

Business Family

8/10

Excellent

10 Mar 2025

Dr. Vidya

good

Business

6/10

Pleasant

05 Mar 2025

Rajeev

Very costly as per facilities. The amenities and space are not sufficient in Deluxe double bed rooms.
Location is very good. Food is very costly.

Business Self

10/10

Exceptional

04 Mar 2025

Teginder S

Good overall experience.

Business_and_leisure Partner

4/10

Poor

21 Feb 2025

Mustafa

The check in process was below average, one guy in the front was running like a headless chicken. The check out was the longest in my lifetime. It looked like they booked through Expedia for the very first time. The cleaning and restaurant staff were super polite.

Leisure Self

8/10

Excellent

15 Feb 2025

Vani

My stay was pleasant. The Hotel is well maintained and clean. Breakfast had limited options, but was filling. South indian was served and the Taste can be improved. Hotel is required to make guests feel more warmth and comfortable and reduce the waiting time at Check-in & Check-out.

Business

2/10

Poor

13 Feb 2025

Bharat

Horrible place and horrible service

Business

10/10

Exceptional

04 Feb 2025

Subir

Our stay was very nice

Business_and_leisure Family

10/10

Exceptional

24 Jan 2025

divakar

Excellent rooms and very good view from the hotel. Exquisite ambiance and food. Friendly staff. Would love to visit again. Special compliments to the chef and his team.

Business Friends

8/10

Excellent

15 Jan 2025

MD

Dated but good service

It was value for money. Bit dated and the inside feels old but the staff were very helpful. If i go back to this hotel it will be for the service.

Business

6/10

Pleasant

15 Jan 2025

Sasikaran

Good and safe place to stay

This hotel was ina good safe location and while there were not many facilities, they still had SPA (massages) and breakfast they offered, which had good varities to offer.

Partner

8/10

Excellent

03 Jan 2025

Vijay

The hotel location is ok, hotel is clean and well maintained. Our room was serviced daily. The bedding was comfortable but the room was small.
The buffer breakfast was ok.

Leisure Partner

10/10

Exceptional

03 Jan 2025

Ramgolam

Not allowing to bring

8/10

Excellent

02 Jan 2025

Santosh

We had a great stay at the Hotel Royal Plaza. The location is hard to beat, and the breakfast was amazing. The property is little dated and the rooms were on the smaller side. Overall a great hotel.

Leisure Family

8/10

Excellent

01 Jan 2025

Alan

Great location and courteous staff. The WiFi needs improvement

8/10

Excellent

25 Dec 2024

subhash

I loved all the Roman statues specially garden

Leisure Self

8/10

Excellent

11 Dec 2024

Veerender

There seems to be some issue with the AC.

Self

6/10

Pleasant

30 Nov 2024

Harsh

The rooms at this property are quite small, especially when compared to other hotels in the same category in the area. In fact, some rooms in higher-category hotels are more spacious and comfortable.

Leisure Family

10/10

Exceptional

29 Nov 2024

Hazel

Wonderful service, very comfortable room, and the food in the restaurant was delicious. Highly recommend!

Business Friends

4/10

Poor

26 Nov 2024

Aman

The people at reception are overworked and you should add more people to enable quick checkin.

Business_and_leisure Self

6/10

Pleasant

25 Nov 2024

Verified traveler

Just okay for 1 or 2 nights

Room was too small, the beds creaked, just 1 window and cannot open it so claustrophobic feel.

Friends_and_family Friends

2/10

Poor

24 Nov 2024

deepak

My wake up call didn’t happen. Staff rude and disrespectful in general

6/10

Pleasant

17 Nov 2024

Ravi

Good location. Property was old-style Las Vegas casino decor. Needs update. Cleaning staff and bell boys were great. Desk ( Travel, Registration, etc.) were just OK.

Leisure Partner

10/10

Exceptional

16 Oct 2024

Jason

Beautiful and colourful hotel

Delightful and colourful old hotel. Clean and quiet in room. Breakfast waa food and a few vegan options which is good. Maybe more vegan options please.

Self

10/10

Exceptional

13 Oct 2024

Louise

Loved the ambience of slightly faded elegance and charm at this hotel. Not the cheapest option, but very clean, safe and convenient. With the exception of one grumpy person who must have gotten out of bed the wrong way, staff were lovely and very helpful. Much better option that staying at one of the big American chains. Definitely recommend.

10/10

Exceptional

14 Aug 2024

Camila

Beautiful hotel

Everything looked great as it is shown in the pictures. Confortable room, clean and the personnel very friendly.

Friends_and_family Friends

2/10

Poor

12 Aug 2024

Verified traveler

Terrible

Listed as smoking on hotels.com but when arrived I was told it’s non-smoking property. No refund given

6/10

Pleasant

20 Jul 2024

Monika

5 star rates 3-4 star service

6/10

Pleasant

03 Jul 2024

Joseph

Hotel needs renovation.

4/10

Poor

16 Jun 2024

Rajeev

Good area.

Leisure Family

8/10

Excellent

16 Jun 2024

Rajeev

The property is in a nice area and close to shopping and recreational district.

Leisure Family

8/10

Excellent

02 Apr 2024

Caroline

A bit of an oasis in New Delhi

I mainly enjoyed my stay here. In fact I stayed here 12 years ago.

The main issues I had were:

I wasn't asked for pre auth on checking in. And had to pay for our late night drinks on arrival. I went back to reception and was able to pre auth for a specified amount.

We checked out snd i paid for both rooms in cash/card as we were leaving India I wanted to use up our excess money. Thus was fine and we cleared our account the night before leaving. On handing in our cards at 6.00 a.m next day. Our payment was challenged. They kept us waiting about 10 mins thrn said it was ok! The attitude was very bad as if we were trying to cheat them!

Finally- the hotel cars were pretty expensive. But the driver who collected us from NDLS was very good and met us st the door of our train. He got a good tip.

The drivrr who took us to the airport questioned if we had already psid!

However, the staff in the bar and dining room and coffee shop were really lovely and very helpful.

The rooms weren't big - I didn't get an upgrade - but comfortable. Empty minibar.

Poor/garden area is lovely and relaxing.

The door staff were also very helpful.

Friends_and_family Friends

8/10

Excellent

30 Mar 2024

Tim

Good hotel only a short taxi ride from all the sights. Staff helpful and friendly

Leisure Partner

2/10

Poor

22 Mar 2024

Manjit

This was an absolutely shoddy hotel. The lobbynis lovely but do not let this deceive you. The rooms were disgusting and unclean. We were moved to another room but this was exactly the same absolutely disgusting. We complained to the staff and manager and they did nothing. Do not stay here.

Leisure

4/10

Poor

20 Mar 2024

Gursharan

We booked deluxe premium room ...but room was so conjusted nd room is so suffocated

Business Family_with_children

10/10

Exceptional

14 Mar 2024

vinay

The excellent location of the property compensates for the relatively smaller room sizes. Buffet breakfast and dinner was excellent with a lot of choices and good quality of food. The hotel lobby and other areas are tastefully decorated with Italian marble, statues and ceiling paintings. The hotel is very popular - it was full. Need to improve washroom cleanliness to make it equivalent to global standards. The hotel's system did not pick up that we had paid for the dinner buffets via our Expedia reservation; however, after discussing and the hotel manager checking, it was OK. Please increase size of your storage room for guest luggage.

Leisure Family

4/10

Poor

06 Mar 2024

Saumitra

If you want access to all of Delhi’s key landmarks and don’t want to pay over the top - this is a good hotel. Sadly this is where I run out of nice things to say. The rooms are dated and dirty (there was mold in the Junior Suite that we had booked), breakfast is okay but seating is terrible and if you are in a large group I’d recommend going down early. The food for room service is overpriced and not enough value for money. I’d give this a miss.

Leisure Family

10/10

Exceptional

06 Mar 2024

John

A stunning hotel in Delhi. An amazing entrance lobby, lovely gardens with outside dining area & pool. A very comfortable room & a great view from our 10th floor room. Friendly & helpful staff. We even got a packed breakfast to go as we were checking out for an early flight.

Leisure

8/10

Excellent

28 Feb 2024

Satish

Good place to stay. Helpful staff. Close to most places to visit. Only issue was the room shower floor was sloped a lot and it felt unsafe to stand and shower. We had to be extra careful in the shower.

Leisure Partner

2/10

Poor

26 Feb 2024

Ravinder

Never again

What shall I say..

Worst ever stay I had in a hotel

Rudeness is the mantra used by the hotel

Let’s list some of the issues

1. Hotel building needs some love and care
2. Breakfast in the hotel is like war, and staff watches guests struggling with the coffee machine and they just walk away
3. Quality of the food .. is shocking, probably hotel is on a budget for the food
4 smelly rooms and corridors . Probably the carpets
5. No glasses in the room, when I asked for the glass and plates .. stuff was adamant that proving glasses in the room will cost .. lovely service from a hotel of this category
6. Bathroom gets flooded before you even start the shower
6. Beddings are terrible

Well I made a promise to myself … NOT AGAIN

Friends_and_family Friends

8/10

Excellent

24 Feb 2024

Dr d

Comfortable stay , few inconveniences

The room was good , overall but adjacent room was too close for my comfort, whole night I would hear noises, clicking of door knobs, room lock etc. Also the intercom is never answered by room services.

Self

10/10

Exceptional

22 Feb 2024

vinay

I needed medicine and a staff member went to a pharmacy and brought it - touched my heart. The property is tastefully decorated in the Italian style. Breakfast was slways excellent. Location of the hotel is central. Rooms are a little on the small side, but other factorsmore than make upfor it. Great value for money.

Leisure

4/10

Poor

15 Feb 2024

Kiyoshi

Deteriorated service

Gorgeous decorations in pictures but actually dirty. Toilet, floor, table… are dirty. House keeping does nothing except making the bed. Shower gel ran out and it took 2 hours for them to prepare shower gel. Reception doesn’t support, they hang up phone when I complain twice about the same issue

Friends_and_family Family

4/10

Poor

10 Feb 2024

Raul

No coat hangers in the closet, no heating in winter season

Business_and_leisure Self

10/10

Exceptional

11 Jan 2024

MOHAN

Ambience and high rise as well as center location.

Business

10/10

Exceptional

24 Dec 2023

Justin

The hotel property is dazzling, the restaurant is pretty good but the rooms and carpets could use an update. Overall it's a decent hotel with an exquisite lobby atmosphere.

8/10

Excellent

19 Dec 2023

SENA

Safe area. Recommend for female solo travelers. It has a very nice view with large window. But, it needs to be renovated.

Business Self

10/10

Exceptional

16 Dec 2023

Varsha

Location was amazing and the staff were great too

Leisure Friends

4/10

Poor

28 Nov 2023

Anthony

Many things are broken. The room size is a bit disappointing and not what the photos suggest. Service is wrapped in systems and is inflexible to particular individual client needs. I waited 30 minutes to get a card to my room... not great after a late night flight. The breakfast bistro was often out of cups or cutlery or the coffee machine was broken, and requests took a long time to address. Many things were broken in my room, like power switches. They try, but fall below expectations. Very disappointing 😞

Business Self

4/10

Poor

07 Nov 2023

Benjamin

This may have been a 4-star property when it was built; however, it hasn't been maintained in decades. Furniture was falling apart, the bathroom was disgusting, toiled were stained / soiled, and complimentary breakfast was pretty bad. Pay a little extra and stay at a true 4-star property.

Leisure Self

2/10

Poor

06 Nov 2023

Ruchika

Goods-

Convenient location
Security is good
Good buffet

Bads-

Some of their staff members are highly unprofessional. Their behaviour is dependent on the elitism of the customer.

There is no concept of queue on the reception desk. Receptionist can entertain other customers without resolving one customer’s issues.

8/10

Excellent

29 Oct 2023

Vijaya

Worth for many

Leisure

8/10

Excellent

28 Oct 2023

Cameron

Eclectic hotel with fantastic service

Eclectic hotel with fantastic service

Friends_and_family Friends

8/10

Excellent

27 Oct 2023

subhash

I recently stayed at Royal Plaza for 3 nights from October 22-25th. I checked in at midnight and found room was not done properly. I was very disappointed and went off to sleep as I had travelled all day.
Next day I spoke to Shubhi manager on duty about my dissatisfaction. She quickly called house keeping manager Sachin and moved me into Maharaja suite. They both were so professional and took care of me in minutes. My bags were shifted into suite. They checked on my stay till I left for flight to USA. I thanked them for making my stay so comfortable. I loved the Roman Garden with so many beautiful statues. I would recommend to anyone who is planning on staying in Delhi CP area.

Leisure Self

2/10

Poor

14 Oct 2023

Verified traveler

Bad - not worth it

Bathroom very bad, tap broken, no soap, only 1 towel for 2days

Business

6/10

Pleasant

14 Oct 2023

Bakhshish

Shower no good.

Leisure Partner

8/10

Excellent

10 Oct 2023

Kornelia

The service of the hotel was good. However we have booked room including breakfast which then was charged.

Leisure Family

2/10

Poor

05 Oct 2023

Jasdeep

Nothing.

Business Partner

10/10

Exceptional

19 Sep 2023

Marty

Internet with 24 hour access for two devices meant I lost service and had to call 5 times over 3 days. Waste of time. Many, many hotels grant a log-on ID/PW for entire stay and it is provided at check-in. This is cumbersome and the only real problem that could improve the hotel. Drinking water in SPA/Gym is city water, not bottled water and 3 days of diarreha wasn't pleasant. Only bottled water should be in the GYM. Breakfast was excellent but mainly Indian food, which was very good.

Business_and_leisure Friends

6/10

Pleasant

01 Sep 2023

SRINIVAS

Old property does not have the expected level of ambiance. Room was very small and furniture also very very old. not up to expectation. Very strict guest rules

Business Self

8/10

Excellent

31 Aug 2023

Keith Ronald

The hotel was clean and comfortable. The staff were excellent.

Business_and_leisure Family

10/10

Exceptional

31 Aug 2023

Dario

The hotel is close to the centre and most attractions, and also close to metro stations. I stayed here two nights. The room was clean and well presented. The staff was very helpful at helping me with my requests. Overall I enjoyed my stay and would recommend.