Name: Randor Residence Tokyo Suites
Address: 4-37-1 Arakawa, Tokyo, 116-0002, JP

10/10

Exceptional

30 Jul 2026

Chi Tung

We thought water flow too low at bath room. It will be perfect when water flow getting stronger.

8/10

Excellent

23 Jul 2026

Kar Yan

the only thing I will not consider this hotel again is the kitchen is a little bit dirty. Other thing are all good.

8/10

Excellent

17 Jul 2026

Nikan

The room was very conveniently located across from a 7/11 convenient store so that was a huge bonus. It is also within walking distance to the subway. Okay location and good staff.

Friends

10/10

Exceptional

14 Jul 2026

Lionel

Spacious and convenient location.

Business Family

8/10

Excellent

18 May 2026

Timothy

Wonderful property if you need some extra space to relax and don’t mind being outside of Tokyo, there were a few parts of the property where the amenities or fixtures could use repair or updating, but otherwise it was very clean and easy to access and there are multiple train stations nearby. Would definitely stay here again on future trips!

Family

8/10

Excellent

28 Apr 2026

Jane

Laundry was nice. Subway nearby. Lightning was poor, could use brighter lightning. Spacious. Surprisingly had view of Tokyo sky tree at night from our room.

Family_with_children

6/10

Pleasant

08 Apr 2026

Angie

Good big apartment, good location, short walk from station. 7 eleven downstairs.
Hot water was problematic to get working and very noisy when running.

Family

4/10

Poor

06 Apr 2026

Ronald

The location in itself was well placed and close to a subway line. However, the biggest issue with the apartment was hygiene. The mats, pillows, and blankets that were provided for the tatami room were soiled with various body fluids that were most likely urine and blood. No pillowcases or sheets were provided to be able to avoid direct contact.

In the room that I personally stayed in, the only available power outlet that was appropriate for my needs at bedtime (CPAP machine) was recessed into the wall, making it extremely difficult to be able to plug in my machine.

The glass around the patio door and window from the tatami room had large cracks in them and given that we had small children with us, this poses additional inherent danger as accidentally running into the glass may fully shatter the glass.

Family_with_children

6/10

Pleasant

19 Mar 2026

Emi

Washer was nice

10/10

Exceptional

18 Mar 2026

D

There are definitely some things that are clearly signs of wear and tear but I attribute that mostly to the guests more than the host themselves. Besides that, the staff was curtious and polite to my family which is the most important thing to me. The property has plenty of walk ability to food and access to 7 eleven right across the street. I would like to see them upgrade to a washer/dryer single unit but the washer was handy for our long stay. I would definitely stay here again. My rating is based on what I paid in contrast to what was received.

Family_with_children

10/10

Exceptional

14 Feb 2026

Kin Kei

Very spacious room you can hardly find in tokyo

Leisure Partner

10/10

Exceptional

01 Feb 2026

Gavin

The apartment had minor asethical damage & the unit lacks a dryer. However! The location & convenience cannot be overstated. Of the 3 places i stayed in tokyo over the 2 weeks. It was unequivocally the best. 5 minute walk to a station, quiet location which feels like you're in the heart of the city & much easier to navigate to & around then anywhere else I stayed. Loved it & missed it at every other hotel i stayed

Leisure Friends

10/10

Exceptional

13 Jan 2026

Leaf

kitchen has appliances

6/10

Pleasant

27 Dec 2025

Martha

The pictures on expedia didn't match the property I rented. The walls are stained, one room without doors, out dated furniture & stained, not enough dishes for 9 people. It was very central area, safe but is near a hospital so expect to hear ambulances. I’m sure with some paint and new furniture they can get 10 out 10. And they should post the proper pictures, so people don’t feel decieved.

Leisure Family

6/10

Pleasant

13 Dec 2025

Kwang seok

The building condition was poor and maintenance of facility was poor.

Leisure Partner

2/10

Poor

02 Dec 2025

Kirstine Gail

Dont let the pictures deceive you. The actual room we stayed at was dirty. The couch was nasty. It had stains all over. The towels and linens had stains too, even the walls had stains all over. The room seemed like it wasn’t cleaned. Very disappointed

Leisure Family

2/10

Poor

26 Nov 2025

linh

The room had mold and when we asked to give a compensation they refused because of the no cancellations but that cancellation did not mention mold! All they offered was a two hour extra stay and cleaned the shower. There was fired blood on the mat. Mold in the ac and shower. We were also locked out by the time we got back for the extra two hour stay. There was also other stuff smeared on the walls that I did not try to even take a hard look at. There’s cracks bulges in the walls. Broken furniture

Friends_and_family Friends

2/10

Poor

21 Nov 2025

Thanh-Thao

Do not book this hotel. There

10/10

Exceptional

21 Nov 2025

Abagail

Laundry unit was convenient. Station close by. I'm not bothered by street sounds, but my travel mates said it was a little loud.
I've stayed at both Randor Residence in Arakawa, and both are very wonderful to stay!

Leisure

10/10

Exceptional

21 Nov 2025

Jose

Room was very spacious

Leisure Family

8/10

Excellent

08 Nov 2025

Trung

Front desk staffs were not always present, we had to self check in on arrival. Self check in was easy to do. Hotel doesn't offer daily room cleaning.

6/10

Pleasant

05 Nov 2025

Poppy

We had a nice short stay at this hotel. Whilst the rooms could definitely be upgraded with some stains and holes in the wall, it was sufficient for what we needed in terms of size and location. Only real issues we had were working the air con system, the loud hoovering outside our door for a couple of hours and lack of luggage transfer.

Leisure

8/10

Excellent

26 Oct 2025

Jennifer

Great location. Great customer service. Wish the room would be more updated (furniture, beddings, floors, etc). Towels were a bit dingy and could use an update too. Our windows faced the main road and it was loud. Tried to seal the windows shut but seemed like some were not working properly. Because of this, there wasn’t a tight seal and the condensation from outside made the windows wet with water. Other than that it’s such a great place for families and convenient to have 7-11 right across the street!

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Melissa

Very good hotel! Although it's a bit far from the city center, it's really easy to take the metro and get there.
The rooms are amazing! The beds are really soft

Friends_and_family Family

2/10

Poor

15 Oct 2025

Natasha

The room had numerous holes on the walls, stains on the couch, dirt, and significant amounts of mold on the curtains. The hotel refused to change me rooms. I was unable to stay at the hotel. Do not book.

Leisure Self

6/10

Pleasant

13 Oct 2025

Shuyi

The property is not well maintained. I had a room with stained walls and a sunken couch. The pillows also had stains on them.
The pro to the property, is that it's in a quiet location with the bus stop just outside and the subway a few minutes walk away. It also has a convenience store right across.

Leisure Friends

10/10

Exceptional

12 Oct 2025

Sergio

Awesome

6/10

Pleasant

29 Sep 2025

Eugene

While apartment is spacious and comfortable there were down sides:
Property outdated.
Train noise 24/7.
Towels smell unpleasant.
Sofa dirty with numerous stains.
Cleaning not thorough, dust found almost everywhere.
Draining liner was not replaced or cleaned therefore shower wasn’t draining.
No glasses, very limited kitchenware: only one small pan and one huge pot.
Staff not looking up from phones/computers when you come in.

Leisure Family

10/10

Exceptional

28 Sep 2025

Peter

Amazing hotel, love the location in the residential area. Super quiet and just peaceful

Leisure Family

10/10

Exceptional

18 Sep 2025

miyuki

Very nice place near the station

10/10

Exceptional

11 Sep 2025

Steve

This is my second time staying at this hotel. The rooms are good size with large eating area. Our first room had a defective air conditioner but they quickly changed us to another room which is ok. The front desk was helpful. We enjoyed our stay here very much b

Leisure Friends

6/10

Pleasant

29 Aug 2025

シュンケツ

The hotel is cheap and quiet convient in transportation. However, there's no elevator for second floor, if you have large luggages, make sure you won't get second floor rooms in advance...

Leisure Family

8/10

Excellent

08 Aug 2025

leizl

everyday they provide clean and new towels

Friends_and_family Family

8/10

Excellent

02 Aug 2025

Dana

It was walking distance to the train stations.

Leisure Family

8/10

Excellent

05 Jul 2025

Kelly

A little dingy but otherwise very nice staff and close to transportation. One A/C did not work in the middle of the summer

Leisure Family

2/10

Poor

04 Jul 2025

Hatsumi

Beware! Don’t believe the photos. The actual conditions are totally different! It was like a scam.. this hotel is so old and dirty. They don’t even repair the damages nor clean the room.

Stains and damages are everywhere!
It was a bad sanitary condition and we decided to leave as we didn’t want to stay there even for an hour.

The front staff didn’t even know the manager’s contact number.

It’s a strange management.

Business_and_leisure Family

8/10

Excellent

17 Jun 2025

ALLEN

It was a great stay at Randor Suites. The bathroom has an automatic filling soaking tub and shower. The room was large and easily accommodated the three adults. The kitchen was small, but usable. The washing machine works, but need to hang dry the clothes. Overall, a good place to stay and for the reasonable price.

Friends_and_family Family

8/10

Excellent

17 Jun 2025

Deo Gene

We loved our stay at Randor Residence! It was very convenient for our family of five. The location is excellent — just a short walk to the train station, convenience stores, laundry facilities, and a great selection of restaurants. Everything we needed was close by, making our stay comfortable and stress-free.

Leisure Family

6/10

Pleasant

10 Jun 2025

LeeAnna

It was close to train stations and restaurants. The property itself was dingy and not well kept up with. The city me in Kyoto was amazing and I was hoping for the same experience.

Leisure Family

4/10

Poor

05 Jun 2025

CARLY

We were very disappointed with our apartment. It was dirty, run down, and not as described. It was supposed to have multiple beds and a kitchen, but the only furniture in the room when we arrived was one small double bed, a dirty dining table with sticky drink rings on it, and two wooden stools. The so called kitchen was one very small bench with a sink and hotplates, and an old mini fridge with no freezer section and that barely worked. When we asked about the multiple beds and microwave, they brought in an old microwave from the storeroom as well as a very dirty futon mattress that felt like sleeping on the floor. There wasn’t even a lounge of any kind and the kitchen utensils were incredibly limited. We ended up buying a camping mattress and toaster, and eating our toast out of bowls as there weren’t even any plates. There were also no proper blinds so we were woken up before 5am every morning as that’s when the sun comes up in Tokyo! The whole place was so depressing we considered just leaving, forfeiting the money we had paid, and staying at a different hotel. The only good thing about the place was the location.

Leisure Partner

8/10

Excellent

03 Jun 2025

Thuy

Nice space a bit dusty and broken floor and stain on the couch was a damper. Close to station

Leisure Family_with_children

6/10

Pleasant

03 Jun 2025

Christopher

So this isn't a full-service hotel, and anyone staying here would do well to set their expectations appropriately. The biggest upside of our long (2-week) stay was the size and brightness of the room. A big kitchen table (6 ppl) to work at. If you need to accommodate up to about 8 people, it'll be cozy but you can do it. The worst part was the condition of the apartment, which had a full-on busted couch (seats, arm), and was clean enough, but needed a deep clean. Honestly, every soft-surface in the hotel (rooms, lounge, etc.) needs to be cleaned with a steam-cleaner and stain remover, and then hit with febreeze. Nothing was dirty, but there were a lot of worn-in stains and a lack of \"freshness.\" An overall nickel-and-diming feel to the proceedings. Had one really terse and crappy exchange with the hotel staff via email that was really surprising, which I chalked up to a translation error. Had one AMAZING interaction with hotel staffer \"Nakatani\" via email. He is literally the best staffer we encountered and I hope he is well compensated and sticks around, for the hotel's sake. Oh, and if you're sensitive to traffic or train noise, you really shouldn't stay here.

All in all, this should be considered a deeply budget hotel and considering the amount of space you get for the relatively low-price, it's a decent trade off.

Business_and_leisure Friends

8/10

Excellent

01 Jun 2025

Jordan

7/11. The room was clean and comfortable

Leisure Family_with_children

6/10

Pleasant

30 May 2025

Leonard

Hotel for the most part was good. Our room on the other hand, we had some broken windows, no room number on the door, broken curtains, the toilet paper holder needs a little tightening on the screws, the remote for the ac has some crust on it, window sill was dusty, one of the doors had a hole on it, damage to the center devider ,and the projector did not work. We ended up just using our hotel room for storage. I can see lots of potential since the room was very spacious and bus station was right outside the hotel.

Friends_and_family Family

10/10

Exceptional

27 May 2025

Verified traveler

Great hotel. Clean. Friendly staff. Good location.

This was booked half hour before we arrived because the last one didn't work out. We paid more than what we normally would pay but it was necessary and hotel had an elevator. We booked the last room and arrived just before 10pm. No issues with finding it or checking in. Near bus stop and 12-20 minutes walk to train station depending on the station. Several convience stores nearby. Decent area and clean but can be a bit noisy at times with traffic. View of sky tower outside our windows. The room was lacking some things but we spoke to front desk and they took care of it right away. Would recommend for a family stay.

Friends_and_family Family

10/10

Exceptional

21 May 2025

Arjun

Everything was walkable distance from the location which help lots with time management

Leisure Friends

2/10

Poor

19 May 2025

Tioata

didn’t oike anything, the place was full of mold, dust altogether was just dirty and unhygienic. Oven didn't work couldn't cook the food we brought so it was a waste of our money. Told them and they said to use the microwave 😡. Smell in the room was so bloody bad. Fake advertising 😡.

Leisure

10/10

Exceptional

01 May 2025

Jason

This property provided lots of space compared to previous places we stayed at. It was comfortable and had everything we needed for our family of five. The people working there were very friendly and helpful. We wanted our towels replaced and though it looked like they were done their shift and about to leave, they put in the effort to get us new towels. Only complaint was that the sofa was dirty with stains. We didn't really need the sofa, but they really should replace it.

Leisure Family

10/10

Exceptional

24 Apr 2025

gabriela

The room was very spacious and modern. We loved that it had a full size fridge, stove, and microwave. The beds were comfortable as well.

Leisure Family

4/10

Poor

20 Apr 2025

Luisa

Poor conditions of the hall and some items in bad condition inside. The area is not bad but is far from everything. The best thing is de 7 eleven so close.

4/10

Poor

16 Apr 2025

Sheryl

Would not recommend. Designed more like a youth hostel. Biggest issues were the MIA front desk staff and the cleanliness of the room (particularly the bath tub/shower area). We had other issues with clarity in communication over check out but the main reasons why we booked these facilities - to have a front desk for help and an \"upgraded\" room for the bath - failed on both fronts. I'm pretty sure the bathtub had not been cleaned and disinfected in quite some time. The walls and furniture were all damaged and the trashcans (like the lids) were dirty. So if you expect the room to be updated and/or clean and any help from the front desk, this would not be the place for you. There are better options at this price point out there.

Leisure Family

8/10

Excellent

11 Mar 2025

Ice

Good value for money, staff not always the friendlist

Leisure Family

10/10

Exceptional

26 Jan 2025

HYUNBEEN

전반적으로 깔끔해서 마음에 들었음

12인실이라 그런지 8명이서 사용했는데 넉넉했고, 특히 침대 방을 사용한 친구들 만족도가 높았음

나는 바닥에 요 깔고 자는 걸 좋아하는데 이 쪽 방이 4명 분 요가 깔려서 충분히 넓게 잤음

전자렌지, 전기포트, 냉장고, 전기렌지 등 일반 가정집 정도의 주방 설비는 다 있었고 화장실과 욕실은 분리되어있는 일본식.

체크인/체크아웃 시에도 친절히 안내 받았고, 크게 불편함도 못 느꼈고 친구들 평가도 좋았음.

특히 숙소 바로 앞 길건너에 세븐일레븐, 좀 걸어가면 패밀리마트가 있어서 편의점 순회하기 좋았고 도보로 6분 정도 거리에 마치야 역(치요다 선)이 있어서 아키하바라나 이케부쿠로같은 주요 관광지 방문도 용이한 게 장점. 나리타 공항도 스카이액세스선으로 1번 갈아타면 바로 갈 수 있음.

다음에 또 일본여행을 이 정도 인원으로 온다면 재방문의사 있음

Friends_and_family Friends

10/10

Exceptional

26 Jan 2025

Christopher

Great hotel, well worth the price

Leisure Friends

10/10

Exceptional

24 Jan 2025

Anis

The location is very strategic.. situated in between 2 stations within less then 500m away. The 7e and self laundry is just across the street… not to forget the plenty of paid parking spaces around the property…Our 2nd stay here and definitely will come and stay again..

Leisure Family_with_children

8/10

Excellent

23 Jan 2025

Elizabeth

Location was alittle but further then expected
The train noise was hard
The size was Fantastic for a group of 7.

Friends_and_family Friends

10/10

Exceptional

22 Jan 2025

Mary

Great location! Easy walk to Michiya station with loads of dining and shopping options nearby. A few subway stops away from the heart of Tokyo, far enough to be quiet.Randor was spacious for our family of 5. It was clean. Staff were mostly non-existent but helpfulwhen needed. Id stay here again for sure 😊

Leisure Family_with_children

10/10

Exceptional

13 Dec 2024

storm

Hotel was overall pretty clean. Could’ve used one last quick vacuuming prior to our check in. Kitchen was great and made it easy to save money on eating out. Fridge was nice and cold and freezer made it easy to keep treats frozen. Microwave made it easy to warm up instant rice. I also emailed the hotel 1 month prior to check in as I wanted to have packages delivered there to be held for when I arrive and they graciously allowed me to do so. Only downside was having to walk up a flight of stairs as our room was on the second floor and the elevators only appeared to stop on 3rd floor and above. Overall, the area is great, there’s multiple konbinis within walking distance, with a 711 being directly across the street. Machiya train station is about a 4 minute walk and there are numerous grocery stores within walking distance as well.

Business_and_leisure Partner

10/10

Exceptional

02 Dec 2024

Jordan

The staff were extremely helpful and polite the entirety of the stay. Late checkout of 11:00 was much appreciated and we were allowed to leave our luggage at the hotel until we left later in the evening, meaning we could do some last-minute shopping. The rooms were exactly as advertised with no hidden surprises and well maintained, excellent value. I definitely would stay here again if I ever come back to Tokyo in the future.

Leisure Friends

10/10

Exceptional

01 Dec 2024

Benjamin

Overall a good stay.

Location is good. Near Machiya station, short walk. Chiyoda Line, Keisei Line and Sakura Tram Line. Supermarket, mall, 7-11 just opposite. 15min walk nearby hospital, clinics etc.

Downside is Ambulance, Fire engines, police vehicles all pass by frequently. Sirens and lights.

Above ground train rattles by until service ends past midnight. Can be noisy if you’re sensitive.

Washing machine only. No dryer, not many hangers but hanging rack was adequate for 4-5 pax.

Stove was a little tricky to use but that’s just unfamiliar design. It works well. Pots were clean. Utensils and crockery were clean.

Futons and bedding were excellent. Very comfortable and enough futons for 7 pax.

Front desk manned by young people. English was ok.

Friends_and_family Family

8/10

Excellent

01 Dec 2024

Thai

The place is clean and close to the train station, 7-eleven

2/10

Poor

29 Nov 2024

Aaron

Very dirty and no parking space.

Leisure Family

8/10

Excellent

07 Nov 2024

Stephen Lovell

We stayed for 11 days. Great access to 7/11, train station and restaurants in the area. The hotel staff were friendly and nice. The room I stayed in was a one bed, 3 futon room. The carpet was stained, the futon had stains along with the comforter, the bed mattress had stains. We had a drip bucket right outside our door that was collecting water from thre leaving roof that smelled everyday we passed it. The hot water worked the first day and we called for assistance on day 9 for hot water help, which staff helped with. The bidet was amazing, especially for my mother who is 78 years old. I liked the city advertisements they had at the front desk that showed you how to get to the city and what attractions or food is available and at what time. That was very helpful when figuring out where to travel for the day.

Leisure Family

10/10

Exceptional

26 Oct 2024

matthew

Property was great. Would definitely book again.

Leisure Family

10/10

Exceptional

18 Oct 2024

Mariko

Está muy cómodo para familia y está cerca de estación y hay seven eleven en frente

Leisure Family

10/10

Exceptional

13 Oct 2024

Virginie

Not far from subway and restaurant.

Friends_and_family Family

10/10

Exceptional

25 Sep 2024

Korrie

It was very enjoyable for our family vacation!!

Leisure Family

10/10

Exceptional

14 Aug 2024

Anthony

Great hotel

It was an awesome tip and really close to the train station. It was clean and spacious. Our family of five had a blast. It’s a really good place to avoid congestion.

Friends_and_family Family

10/10

Exceptional

13 Aug 2024

Joshua

The experience around Tokyo was amazing and wonderful. We got everything we needed and so much more.

6/10

Pleasant

09 Jul 2024

ks

Overall unclean in the Japanese hospitality standard. Very noticeable stains on walls (especially kitchen area). Bedsheets had various stains, some towels did not smell fresh and had holes in it. Zero housekeeping during stay. Room was spacious though.

Leisure

10/10

Exceptional

04 Jun 2024

Keith

Very nice staff. 7/11 right outside makes it even better.

Leisure Friends

10/10

Exceptional

29 May 2024

Rebecca

Good clerk.

10/10

Exceptional

21 Apr 2024

Christopher

Very big space, confortable beds, nice big dinning table, clean.

Leisure Family

6/10

Pleasant

25 Mar 2024

CHERRY

Stayed for five nights and the place is close to train stations and have convenient store just infront of the hotel.. the only thing I didn't like was the futons have blood stains and the room is not cleaned up enough. It's dusty on top of the air conditioner and they didn't have enough towels for the people I included in the reservation.. I would be nice if they have house keeping service at least every other and add more towels and kitchen towels too.

Leisure Family

6/10

Pleasant

22 Mar 2024

Larissa

Staff were friendly. The room was very large completed to other locations we stayed but there was a distinct smell like sewage in one area that was very strong. We liked that it was close to the subway and 7-11.
It would have been helpful to have a few more towels or a standing mirror somewhere.
Our flight was delayed 20 hours and the hotel said they do not refund even though we couldn’t arrive on time.

Leisure Family

8/10

Excellent

21 Mar 2024

KAY MENG

Stay 3 nights in this apartment hotel. Front desk open only normal hours and staff was friendly to guide us on self-check-in. Room size was ok for 5 adults, it's clean and beddings are comfortable. The room comes with a pantry well-equipped with 2-in-1 oven, fridge, stove, sink, cups, plates & cutlery and washer. Minor drawback is that there is no complimentary drinking water, coffee/tea, and there is no daily cleaning services nor amenities which is typical for apartment type hotel, but it's ok as we're staying only 3 nights. There is limited eateries/restaurant in the vicinity but there are a couple of of 24hr convenience stores nearby. As we're driving, we are able to park our car in the small pay car park beside the hotel, so it's quite convenient though the parking fee is a little expensive as in the case of most part of Tokyo, especially in the city area. Overall, we're happy with our stays and will consider the hotel for our future trip.

Leisure Family

8/10

Excellent

25 Feb 2024

Suzanne

We chose this because they had a room that would fit the 5 of us. It wasn't fancy, but it was convenient, clean and well run.

Leisure Family

8/10

Excellent

27 Nov 2023

Vincent

A room that was spacious yet cozy. Amazing bath amenities. Excellent for a first time stay in Tokyo, I would come back again!!

Business_and_leisure Self

10/10

Exceptional

27 Nov 2023

Charleen

Right across 7-11, great place for a family. Spacious and provides the basic amenities. It’s about a 10-15min walk to mikawashima station and Machiya station about 5-7 min walk from apartment.

Leisure Family

10/10

Exceptional

26 Oct 2023

Saar

The rooms are big, with all you need in them

Leisure Friends

8/10

Excellent

18 Oct 2023

Thanh

Place was fine, decent stay for 4 nights in Tokyo. The unit was a bit dirty (lots of dust in certain areas, stains on walls), and noise was a problem (can hear people talking and chairs scraping in adjacent units; party going on our first night, can hear lots of people running up and down the stairs, singing, and being rowdy until past 2 AM). Other than that, reception was helpful, no issues checking in or out, and unit is updated with good amenities.

Leisure Family_with_children

2/10

Poor

17 Oct 2023

Ali

Some of Beds and Towels already used by previous guests. .
The flooring carpet too dirty to walk on without slippers or shoes.
Booking was for 3 days but could not stay more than 30 minutes only to use the WIFI to make a new booking in another hotel before getting out and forgetting about the money, as it had been booked on non-refundable basis.

Leisure Family

10/10

Exceptional

24 Aug 2023

Debbie

Great large rooms! Staff was very friendly

Leisure Family

10/10

Exceptional

22 Aug 2023

Debbie

Great place for a large room too! Front desk is super friendly! Would stay again!

2/10

Poor

07 Jul 2023

Vel

The property is not maintained well. The sheets and sofas were stained. Heavy smell to point where we could not stay there any longer. I cancelled and moved it without staying. It is not a 8.8 rated. It should be rated 5 or 6. For the price point we could get very good places to stay in Tokyo

Leisure Family

10/10

Exceptional

10 Mar 2023

Emily

Very nice and well-cleaned apartment with a very easy check-in process

Leisure Friends

10/10

Exceptional

31 Jan 2023

Dinesh Kumar

Good location
Also good space. And near by good amentied

Leisure Family

10/10

Exceptional

30 Sep 2021

Yui

Highly recomended!!

Leisure Friends

10/10

Exceptional

15 Feb 2020

Hsueh-Chi

Highly recommended

Spacious and comfortable apartment with full equipped appliances. Pretty nice family friendly area for families with all ages. Will recommend people who want to explore the different feel of Tokyo.

Friends_and_family Family

6/10

Pleasant

18 Jan 2020

Jeffrey

The hotel was walking distance from the train station, opposite to a 7/11 convenience store and reception was open till 10pm.

The fridge and cooking microwave worked well, but we couldn’t figure out the stove. We couldn’t find a plug, so we hand washed all dishes with running water.
There is no wall safe to store any valuables.

The bath/shower room was alright. It had multiple lighting settings and the water temperature was set using an electronic system. At one point the shower floor did start to flood and we discovered a dirty wipe that was covering the drain. Really gross. It looked like someone had, at one stage, thrown up in the toilet as there were splatter stains on the bottom of the walls around the toilet.

The reception staff were limited with their English, but friendly.

We had 5 beds. The linen was reasonably clean but probably needed an upgrade.

The washing machine, air conditioner TV and clothes drying rack worked well. The door was locked using a pin system and there were slippers provided for the week.
If you needed to dispose of garbage, it could be placed outside the door before 10am. Same with any towels.

Our view was a car park out the back of the building. It didn’t bother us as we kept the blinds down and were out touring most of the time.

Leisure Family_with_children

10/10

Exceptional

16 Jan 2020

Verified traveler

We stayed in this hotel is the last 7 days and found we have a very pleasant experience. It is very closed to train station and got a convenience store just opposite the hotel. Definitely will come back for our next trip to Tokyo.

Leisure Family

8/10

Excellent

25 Dec 2019

Verified traveler

Room and toilet is clean and spacious. Was a little upset when given a room at 2nd storey without lift. No seats at lobby for guests waiting for our transport.

Leisure Family

10/10

Exceptional

25 Dec 2019

Verified traveler

The room was spacious and clean.and the best is the location of the hotel where 7-11 is just right opposite.

Leisure Family

8/10

Excellent

01 Nov 2019

Roy

For Japan the room was good. Hard to find address on Google and the street address was not accepted by taxi or shuttle service. Had to use the 7 and 11 address across the street.

Leisure Family

10/10

Exceptional

25 Oct 2019

Verified traveler

Good location. Friendly staff. Close to subway station. Front desk on site.

Friends_and_family Family_with_children

10/10

Exceptional

16 Oct 2019

CarlaM

This was a nice quiet neighborhood with subway close by. There was a 7-11 across the street that was open 24 hrs. The hotel was nice, clean and staff were nice. would recommend this for families visiting Tokyo.

Leisure Family

2/10

Poor

19 Sep 2019

Dan

Couldn’t check in. Electronic check in didn’t work. Despite ringing 6 different phone numbers had to wait in the reception for over 4 hours. Not impressed after 16 hour flight to get here.

Leisure Family

8/10

Excellent

14 Jul 2019

gamze sinem

Good price for the service. Far from city center.

Family

8/10

Excellent

14 Jun 2019

Irene

Very clean but property is older. Male front desk manager was surprisingly abrupt.

Family

10/10

Exceptional

22 May 2019

Irma Linda

Highly Recommend Place

The place is near the Machiya Train station and conveniently located were all restaurants and grocery stores are nearby. The staff were very accommodating and helpful special shoutout to Yasu and Tahei. The room is right for a family of 5 with complete kitchen aids at the kitchen, laundry machine and nice comfort room. The price is cheap for the level of service they provided is totally high class👍

Family