Sercotel Maya Alicante

Spain , Alicante - Costa Blanca
ALICANTE, Calle Canonigo Manuel Penalva, 2
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100 reviews shown

10/10

Exceptional

07 Mar 2026

Dawn

Room cleaned everyday, all staff extremely friendly/welcoming.

Partner

8/10

Excellent

27 Feb 2026

Bridget

Room lovely staff very pleasant and courteous

Partner

6/10

Pleasant

22 Feb 2026

Asher

No complaints. 6.8 /10

Self

8/10

Excellent

21 Feb 2026

Sarah

Room was generally clean but I did find some rubbish under the sink in the bathroom. Nice toiletries in bathroom and lovely powerful shower. Big bed which was comfortable.
However the walls are extremely thin and I could hear everything that was said from the room next door. Hotel breakfast was great, good choices, fresh and plentiful. Staff efficient and helpful.

Self

10/10

Exceptional

19 Feb 2026

Dominic

All excellent

6/10

Pleasant

14 Feb 2026

Teresa

The room was standard, clean. The bed, bedding and linens were ok quality and comfortable. The balcony looks at the back of the Castle, not a great view but ok. The location is not close to anything but the tram. The check-in staff was just plain standoffish, we were standing waiting for our turn, 1 agent was busy and the other wasn’t even caring we were there. After waiting a while realizing he had no plan to engage with us we approached. The look we got from the employee was sort of like if we were there soliciting. Took forever to scan IDs and barely said anything about hours, services, where anything was, wifi password, or anything! Just handed off the keys and went off to look at his screen. He could definitely use a refresher in hospitality or just basic courtesy/manners. On the other hand, the lady that cleaned our room was super nice and obviously very good at her job. The hotel is old and quite dated, it gives the impression it’s made an effort to keep up the maintenance but still it’s not even close. Also there are zero perks in the room, I’d say just basic things like coffee, tea, water boiler, and the mini fridge barely cools, stuff inside looks ancient. It’s a pity the lack of attention to details and mediocre employees spoil the rest of what the hotel has going for it. Overpriced for what you get.

Partner

8/10

Excellent

10 Feb 2026

Martin

Clean and comfortable, very convenient location. Modern decor in the room eas pleasant. Very basic hotel services but that was exactly as expected in the price range.

Only 4 out of 5 score because the hotel wifi was broken (at least around 8th floor, room 807 specifically). Wifi signal present, could connect from any device but authentication server was down. That's poor in this day and age when internet is mandatory for life!

Leisure Partner

10/10

Exceptional

08 Feb 2026

Lydia

Clean, great view, comfy bed, no noise, great location.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Tetyana

Very clean room! Friendly staff. Healthy and delicious breakfast.

Self

10/10

Exceptional

03 Jan 2026

Julianna

Our room was clean, tidy, and very comfortable, with a stunning view from the windows. The staff, especially the receptionist, were polite and helpful throughout our stay. Breakfast was delicious and fresh, offering a wide variety of choices. We had a wonderful time at the hotel and will definitely be back.

Partner

10/10

Exceptional

11 Dec 2025

John

All above nice and relaxing

Partner

8/10

Excellent

06 Dec 2025

Lebrant

Room was great, location was great, bathroom could use a refurbished, seemed old

8/10

Excellent

17 Nov 2025

Justine

It was great to see the same staff on our return to this great hotel.
We were upgraded & had the newly renovated rooms.
Fabulous view & cleaners done a lovely job daily.

Leisure Family

10/10

Exceptional

13 Nov 2025

Samiru

Clean rooms, friendly sta

10/10

Exceptional

10 Nov 2025

gary

Room was clean and tidy. All the staff we're friendly and helpful. Good location to tram way and easy walk to town. Only negative is that the walls are not sound proof.... SO EAR PLUGS AN ABSOLUTE ESSENTIAL

Partner

8/10

Excellent

06 Nov 2025

Jeffrey

Hotel is very nice and very convenient. The remodeled rooms (Superior and Premium) are worth the extra money.
The front desk staff is excellent—both professional and welcoming.
We have stayed at the Maya numerous times and will continue to make it our go-to hotel in Alicante.

8/10

Excellent

05 Nov 2025

Stephanie Jane

The rooms were clean and staff were polite.
The variety of food on offer for breakfast was also good.
One of our party asked for avocado at breakfast to be told it was not available yet it was available on the lunchtime poolside menu which was a little disappointing.
It was good to have the convenience of a public bus stop outside the hotel which went into the old town.

Leisure Family

10/10

Exceptional

03 Nov 2025

Jeffrey

We stayed at Hotel Maya, on and off, for a number of nights while our apartment was being remodeled. We were pleased, above all, with the staff at the front desk, who helped to make our checking-in and checking-out as easy and pleasant as possible. Our heartfelt thanks go to them.
The Superior rooms at Hotel Maya are comfortable and nice, and the cleaning staff did a wonderful job of making up the rooms when we had back-to-back stays.
Hotel Maya is a very nice place to stay in Alicante. It is directly adjacent to the tram station and a short 10 minute walk down to the plaza overlooking the sea--and a short walk from there to the beach.

Business_and_leisure Partner

10/10

Exceptional

31 Oct 2025

Nissa

Lovely staff and clean well organised hotel

Friends_and_family Family

8/10

Excellent

31 Oct 2025

Jeffrey

Very professional, welcoming, and helpful staff. We have stayed multiple nights, on and off. The Superior Rod are quite nice.

10/10

Exceptional

30 Oct 2025

geoff

What a great base when visiting Alicante. We went as part of a stag party so were sharing a triple room. They had only allocated a double and a single bed but we asked to change to 3 beds and they worked really hard to facilitate that, despite the hotel being very busy. Great staff. Lovely pool area and great value.

Leisure Friends

10/10

Exceptional

27 Oct 2025

David

Maya hotel

Room was lovely. Refurbished 8th floor with open balcony looking up to the castle and a view of the sea. Pillows were about 6 inches thick so went and bought some from the shopping centre as they had no other option. Pool bar was broken so no drinks at the pool. Staff were very friendly and helpful. Location was fine. Was up a hill but ok for us.

Partner

6/10

Pleasant

25 Oct 2025

Jeffrey

We have stayed at the Maya several times now. This last stay was in an older room that was showing its age. The bathtub shower was difficult to get in and out of, and the hot water turned cold then hot again during showers. As well, the toilet filled and refilled noisily all night long during our stay.
Our advice would be to insist on a remodeled room. The older ones are passable, but not pleasant.
All this said, the hotel is in a very convenient location (to la playa and the tram) and the staff is very accommodating. We will stay here again--but will press for a remodeled room.

Leisure Partner

10/10

Exceptional

25 Oct 2025

Beatrice Adriana

Good and tidy room, walkable distance to the beach and restaurants, pool and gym facilities. A special thank you for her kindness to the receptionist lady with long braids, I don’t remember her name but she was very nice and welcoming with us.

Leisure Partner

8/10

Excellent

24 Oct 2025

Jeffrey

We stayed in a recently remodeled room, which was very nice. The AC, which we needed, was remarkably quiet.
The staff at the Maya is nice and professional, but the check-in process is quite slow.
We have stayed at the Maya before, and we will stay there again. For the price and the location in Alicante, it is a great hotel option.

10/10

Exceptional

22 Oct 2025

Anne

Very easy hotel to stay

Parking was great , easy and loads of space available . Lovely pool and area around . Walking 10 mins to beach

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Susan Kathryn

The walls are very thin between the rooms so ear plugs are recommended.
The reception staff are very helpful

8/10

Excellent

12 Oct 2025

Lee

Overall good and an enjoyable stay

Overall, I really enjoyed my stay here.
Breakfast was varied and plentiful. Something for everyone.

Bar food and drink prices were reasonable. Food portions were huge! The menu needs better descriptions of what to expect - it's not clear what comes with fries etc.

The whole hotel was very clean. Check in was fine but more information could have been given at check in (or in the room) about the hotel and the area.
(Small tip - please don't announce the room number of female travellers as everyone behind me could hear)

I was there during the weather warning and the forecasted heavy rain - this meant lots of guests staying in and around the hotel. The bar staff were very rushed and short-staffed. It's a pity the hotel hadn't brought in support and planned for this. The breakfast and bar staff were excellent though - always very helpful and friendly!

I had read reviews about poor noise insultation between rooms and I had no problems for 5 of my 6 nights. Unfortunately, an inconsiderate man moved into the room next door on my last night and he was extremely loud. When I asked him to reduce the noise level, he and his female guest (I believe she had another room in the hotel) laughed and got louder and louder. Not the fault of the hotel though. I didn't report it to them as I was leaving the next day. Hopefully no-one else has their stay spoiled by this rude man.

Self

10/10

Exceptional

10 Oct 2025

Paul

Good hotel

Really nice hotel. Excellent breakfast. Nice pool with sunbeds. Helpful staff

Partner

10/10

Exceptional

03 Oct 2025

Philip

Very convenient for tram & bus. Helpful staff. Had to ask for coffee / tea / milk and kettle.

Leisure Partner

8/10

Excellent

30 Sep 2025

Simin

Nice staff, excellent location for metro, rooms a little dated but fine, breakfast has good variety for all the family!

Friends_and_family Family

8/10

Excellent

25 Sep 2025

Ross

Pet friendly, good parking, close to beach and restaurants. Hotel and particularly the rooms/bathrooms are too dated to award 4 or 5 stars however staff are great and so is location

Leisure Pet

10/10

Exceptional

24 Sep 2025

Lorraine

Staff are so friendly and cleanliness was excellent

Leisure Partner

10/10

Exceptional

20 Sep 2025

allen

Nice pool and breakfast

Leisure Partner

10/10

Exceptional

15 Sep 2025

Michael

All reception nice

8/10

Excellent

14 Sep 2025

Hotel was nice, lovely breakfast, good value for price. Pool is small, always sun beds available anytime of day, 2 smoking areas available on ground floor. A few restaurants nearby, harbour & old town approx 0.9 mile away.

Leisure

4/10

Poor

13 Sep 2025

Kelly

Stay at Maya

Rooms have paper thin walls. Staff not unfriendly but not overly friendly. Breakfast was dissapointing. Basically all the reviews i read previously were true. But in fairness, hotel was clean and good value for money.

Friends_and_family Family

8/10

Excellent

12 Sep 2025

Michael

Check in is too late at 4. Bathroom dated breakfast is excellent

Partner

8/10

Excellent

09 Sep 2025

Krista

Convenient to team and walk to beach or Castile de Santa Barbara. Ocean view balcony was worth it.

Leisure

10/10

Exceptional

08 Aug 2025

Susan

Very busy breakfast buffet but not long to wait to be seated . Excellent choice of food , all freshly prepared .
The room was clean and spacious with a large comfy bed and effective aircon. The reception staff were exceptionally friendly and helpful .

6/10

Pleasant

06 Aug 2025

Alasdair

Hotel was clean and staff were friendly and helpful. Breakfast was also good. However some of the fixtures and fittings were in poor condition and the shower didn't maintain temperature well

Leisure Partner

10/10

Exceptional

22 Jul 2025

Gillian

Hotel Maya

Lovely hotel very clean and tidy , breakfast had plenty of choice would stay here again .

Friends_and_family Friends

8/10

Excellent

12 Jul 2025

Paul

Nice hotel, friendly staff, great breakfast, would definitely recommend

Leisure Partner

10/10

Exceptional

10 Jul 2025

Rene

Great location and friendly staff! We did had an issue with the airconditioner

10/10

Exceptional

09 Jul 2025

Tania

Very good customer service and the view to the Castillo de Santa Barbara is amazing.

Leisure Family

6/10

Pleasant

05 Jul 2025

Zaba

Fantastic breakfast buffet.

Dirty room- 2 used cotton buds found behind the bidet and a biscuit under the curtains. I kicked that out on to the balcony.
Next day room was cleaned and the biscuit had disappeared but the cotton buds hadn’t! Room 404. Be interesting to see if they are still there.

Some reception staff were indifferent.

Leisure Partner

8/10

Excellent

22 Jun 2025

Stephen

Good hotel, great location, central with bus stop & tram nearby too. Breakfast had everything you could imagine to choose from. Nice poolside snack bar. All staff were friendly & helpful.

Leisure Partner

10/10

Exceptional

18 Jun 2025

Steve

only a few blocks to the beach

Leisure Self

8/10

Excellent

04 Jun 2025

Belinda

Easy to walk to the beach and the centre. Nice pool terrace to sunbathe.

Leisure Partner

10/10

Exceptional

26 May 2025

Susan Kathryn

Nothing unique just a plain honest hotel. Rooms cleaned daily. Walking distance of many restaurants.

Leisure Partner

10/10

Exceptional

08 May 2025

Verified traveler

Nice hotel

Fantastic hotel. Great location. Nice pool. Wonder staff and nice breakfast

Friends_and_family Friends

8/10

Excellent

04 May 2025

Glen

The hotel was a little dated but they were looking to update rooms. Unfortunately this was happening in the room underneath me. I am sure once all painted everything will be much improved

Business

10/10

Exceptional

21 Apr 2025

Ausrine

Very good location and reasonable price.

I had a three-day stay at the Maya Hotel and I am completely amazed. Amazed by the staff that went out of their way to make feel welcome. Wonderful in every way.

10/10

Exceptional

02 Mar 2025

Brendan

Nice place! Good gym

10/10

Exceptional

02 Mar 2025

Linda

Bus transfer from airport literally stopped outside the hotel. 7th floor room recently refurbished which was lovely. Breakfast plentiful and so much to choose from. Everything was in walking distance. Fantastic customer service provided by ‘Noelia’ front desk throughout. Really welcoming and accommodating. We would return.

Leisure Friends

8/10

Excellent

09 Dec 2024

Verified traveler

The location is great, the communication is perfect, it's neat, solid, economy-level hotel. The only downside is that breakfast could start much earlier, at least for the coffee/pastry \"section\".

Friends_and_family Family

8/10

Excellent

16 Nov 2024

Beverley

Due to an early flight we arrived at midday expecting to leave our baggage and go away until check in time which wasn’t until 4pm but as the room was available we were allowed to check in straight away which was really good. The room was spacious and very clean with a covered balcony and sea view. Only down side was the walls were very thin and could hear people in the next room talking and their TV quite loudly. Also service maintenance on the lifts late afternoon on two days with a lot of loud drilling and banging was a bit disturbing. Our TV remote did not work but mentioned at reception as we were going out to dinner and when we got back the issue had been dealt with so we were pleased about the quick response. Overall a really good hotel and the price was very reasonable and even included breakfast of which there was a very varied choice. Would definitely recommend.

Leisure Partner

8/10

Excellent

14 Nov 2024

Marisela

It was very nice and I enjoyed my stay. I would visit this hotel again.

Leisure Friends

10/10

Exceptional

03 Nov 2024

CHARLES

Great Hotel

Leisure Self

8/10

Excellent

01 Nov 2024

Wendy

Really good hotel,very well situated .
30 mins from airport using C6 bus which stops 3 mins up the road from the hotel
Brilliant staff who always are helpful and smiling .
Nice outdoor pool .
6 mins walk to a main shopping centre
6 mins walk to beach and I to old town
Easy access to Santa Barbara castle.

Between 2 tram stops

Friends_and_family Family

8/10

Excellent

29 Oct 2024

Wendy

Really lovely hotel and staff.
Only thing missing is heat the pool during shoulder season and this would be a give star

Friends_and_family Family

10/10

Exceptional

24 Oct 2024

Thomas

All good

Leisure Self

8/10

Excellent

24 Sep 2024

Sue

Staff very friendly and helpful

Leisure Partner

10/10

Exceptional

02 Sep 2024

ANTON

Excellent place, very clean and good choice food. Staff are very helpful and the location is great. Would strongly recommend this hotel. Thank you.

Leisure Family

8/10

Excellent

30 Jul 2024

Maggie

This was a great hotel, the staff was very friendly and helpful! Everything was spotless. Only reason it doesn’t get 5 stars from me is because the walls are so thin and we were up all night listening to our neighbors play loud music and other activities till 4 in the morning.

Leisure Family

10/10

Exceptional

20 Jul 2024

Jessica Nicole

Lovely hotel. Great staff. Good location.

Leisure Partner

10/10

Exceptional

08 Jul 2024

Julie

Not too far from the beach; large, clean rooms-and ours was newly refurbished too-great breakfast and friendly staff. Reception check-in was slow, but the reception staff were helpful. We’ll definitely stay here again!

Leisure Family

8/10

Excellent

26 May 2024

James

Nothing unique and a few shortcomings, but a most enjoyable stay. Good pool and poolside area. Shame there was no nice bar to enjoy anv evening drink/nightcap.
But all good and would say book it

Leisure

8/10

Excellent

24 Mar 2024

Danielle

The room was lovely and clean with a nice big TV.
Kettle available for the room at reception which is great as I love a cup of tea.
Breakfast brilliant, great choice and wine also.
Only fault was the loud drilling and banging from building works below our room which on some days started as early as 8am . I feel we should have been made aware of this building work prior to booking and rooms on the floors above should not be used as this was very loud and woke us up.
Staff polite and friendly .
Lovely stay would return in the future.

Leisure Partner

8/10

Excellent

19 Mar 2024

Asok kumar

Good location, breakfast, and facilities.

10/10

Exceptional

04 Feb 2024

Jeffrey

This is a very nice hotel. Our room was on the 10th floor, with a partial view of the sea and a great view of the castle. Our room was large, comfortable, and updated. The staff at check in and check out were professional, welcoming, and engaging. The breakfast buffet was fine.
We would stay here again, and we'll recommend the hotel to friends visiting Alicante.

Business_and_leisure Partner

10/10

Exceptional

22 Jan 2024

Jennifer

Great hotel just outside of city centre

Great welcome upon check-in. We were early to the hotel but we were pleased to know that our room was ready. Lovely bright, airy, clean and comfortable room. This is the 3rd time I have stayed at the hotel, and it's great. The breakfast is brilliant. Plenty of choice and it's nice and relaxed.

Partner

8/10

Excellent

01 Jan 2024

Thierry

Very convenient and clean. Beautiful view with large balcony

10/10

Exceptional

24 Dec 2023

Nilian

Super nice hotel,

8/10

Excellent

02 Nov 2023

Martin

Nice short stay, quick stroll to Postiguet Beach. Staff very helpful. Bar/lounge area a bit soulless and basic. Solid breakfast buffet.

Leisure Self

10/10

Exceptional

22 Oct 2023

Eric

This is a nice property, if with somewhat dated rooms
Staff were friendly and efficient with requests.
Dining room was great; breakfast service is worth the €13 a day.
Bar areas were clean, easily accessible, staff made me feel welcome.
Pool was just cool enough to be refreshing on moderate afternoons. Sun deck was semi-private, can’t be seen from the street.
Room was clean, quiet, and comfortable. WiFi is good, some slower times but still very reliable.
Overall a great value for the price.
Also they have a kid friendly area.

Leisure Self

8/10

Excellent

10 Oct 2023

Verified traveler

Great location!

Strong shower, lots of hot water, nice pool with lots of loungers on deck, excellent service in Spanish & English. Good breakfast buffet, had some things for celiac which was nice, great coffee machine. I would suggest a fresh juice option (even at extra cost), & there was only 1 meal at pool bar/restaurant that was gluten-free. Can use pool before & after check in, & is shower by pool. Wifi worked 90% of the time. Gym is small but not bad. Spain was having a heat wave so AC was rarely enough everywhere in south of country. Room big & clean, lots of big towels, decent bed & frig, gel & lotion only. Balcony was large but enclosed on all but 1 side with window. I prefer a balcony that extends, but probably too hot anyway. Walls are thin so I had to knock on neighbour’s door at 11:30pm & 2am to ask to lower their voices. Location is fabulous, 20 min walk to beach, town, mall & movie theatre, right at foot of Castillo so no real view. On bus/tram line. My only complaint is the AC vent sucks air from somewhere where people smoke. I eventually turned it off as I’d rather deal with humidity & street noise than smoke. It was so bad in the bathroom I had to close the door & hold my breath sometimes when I went in. If they made this whole hotel smoke-free (including the outdoor areas), I would recommend it without reservation. They couldn’t tell me where the vent sourced & there were no other balcony rooms free. Really nice staff.

Self

4/10

Poor

18 Sep 2023

Katri

Rooms are very dated, nothing like the images on their site, definitely nothing premium about it. Pool is very small with sun tan lotion floating on top. Entering the hotel the clerk was in a verbal argument with a customer regarding pool towels, lobby and public spaces smelled. Breakfast was the only a bit nice but seating was like in a school cafeteria.

Business_and_leisure Self

10/10

Exceptional

28 Jul 2023

Kathryn

Fabulous location for beach and old town 15/20 min walk with great restaurants. Staff are excellent and very helpful with tips and maps on arrival. You can hire beach/pool towels and of flying in early or leaving late they are very accommodating.

Leisure Friends

8/10

Excellent

25 Jul 2023

Maria

I like the friendliness of the reception personnel. We didn’t have enough toiletries. We used the hand soap and it was not replaced with a new one when the room was cleaned

Leisure Family

10/10

Exceptional

08 Jul 2023

Susan

This is our second stay in this lovely hotel. The rooms are spacious and clean, the breakfast buffet is excellent and it is only a 10 minute walk into the centre of the city.

Leisure Friends

8/10

Excellent

24 Jun 2023

Julieth

Great customer service!

Leisure Family

10/10

Exceptional

30 May 2023

David

Great service and staff. Excellent breakfast.

Leisure Partner

10/10

Exceptional

27 May 2023

alan

Great hotel within walking distance of city and gr

Hotel was ideal for us, just on the edge of the old town that we would prefer, good secure parking, nice helpful staff and a good buffet breakfast. 10 mins to bars and restaurants walking.

Partner

10/10

Exceptional

17 May 2023

Stephen

Nice comfy hotel

Comfy hotel, staff werr friendly and room had everything we needed. 24hr check in was a real bonus as our flight was cancelled so had to book last minute. Didn't use the facilities of the hotel but they looked good

Partner

10/10

Exceptional

20 Apr 2023

Nijole

Very nice hotel and very friendly staff

Friends_and_family Friends

8/10

Excellent

11 Mar 2023

PAULA

Pleasant stay nice staff.

Leisure

10/10

Exceptional

27 Feb 2023

Gill

Great location, lovely rooms, nice staff

Leisure Friends

10/10

Exceptional

25 Jan 2023

Bernard

Ben

Really enjoyed the stay. Staff very friendly and helpful.

Partner

10/10

Exceptional

11 Jan 2023

Keith

Nice clean friendly hotel with great views of the castle. The bars and resteraunts are w short walk away.

Partner

10/10

Exceptional

02 Jan 2023

Claudia

Great option to stay!!! Hotel is cose to Alicante Castle and walking distance to harbour and city center.

Leisure Partner

10/10

Exceptional

23 Dec 2022

Pauline

Mini pre Christmas break

We stayed for 3 nights and our flight was early morning and thankfully we were able to check in as they had a room available. Ruben on reception was so friendly and helpful. Breakfast was lovely not to mention the Cava! All the staff we met were efficient and friendly. Would definitely stay here again.

Partner

10/10

Exceptional

20 Oct 2022

Mark

Good location, good price and an excellent base to explore Alicante and surrounding areas

Leisure Self

8/10

Excellent

21 Sep 2022

Massicilya

Breakfast always the same. You can hear other people snoring in the rooms, although I’m sure my baby bothered them more with her crying. The surroundings are meh. Hotel itself is nice for 3 stars.

Leisure Family_with_children

6/10

Pleasant

21 Jun 2022

Christine

Breakfast food was not hot. Continental however was pk

Leisure Partner

10/10

Exceptional

01 May 2022

FRANCIS

Second stay here now.
Beautiful Hotel with great service.
Looking forward to our next visit

Partner

10/10

Exceptional

24 Mar 2022

Andrew

Lovely hotel.

Excellent hotel. Friendly staff, very clean and excellent food.
Overall a very pleasant experience.

Partner

10/10

Exceptional

07 Feb 2022

Carl

Nice hotel

Leisure Family

10/10

Exceptional

13 Jan 2022

Eli

The Maya Hotel in Alicante has a very convenient location. It is at a walking distance to any location in downtown area where you can find very good restaurants. There is also a mall located very close to the hotel. Public transportation is also an option to move around town, and the bus stop is by the main door of the hotel. Staff is friendly and always willing to answer any question you one may have. I definitely recommend this hotel to stay in Alicante.

Leisure Family

6/10

Pleasant

23 Dec 2021

Veronica

Expedia failed to send confirmation of reservation and had to wait over 30 minutes till everything got cleared

Business_and_leisure Partner