Name: Grand Hotel Vittoria
Address: Via Della LibertÃ 2, Montecatini Terme, IT

6/10

Pleasant

16 Jul 2026

Aisha

The only thing was AC not working so bad

Friends

4/10

Poor

02 Sep 2025

Salam

Coming to stay in a palace and then finding out the AC unit isn’t functioning. The facility is old and needs to be renovated. You cannot control your AC unit. They claim it is turned off during the day between 6 am and 4 pm and apparently I was the only one complaining. However, we are paying customers and expect everything to function especially when you have little children and the room is at 24 degrees the whole time. We ended up cancelling the night and going elsewhere. The receptionist is rude and does not give you the comfort you are looking for. There is plenty of parking outside at a cheaper rate than their 15 euros per night. At the price paid, you can get better at a walking distance.

Leisure Family_with_children

10/10

Exceptional

19 Aug 2025

Michael

Everyone was very friendly, specifically the staff at the bar. Breakfast buffet was nice with many options and good coffee. Room was very clean and had a lot of soace. Bathroom was nice with a good shower. Air Conditioner and n the room worked well. Pool could have more sun chairs as it was like all the time crowded during our stay in August. Easy walking distance to bars and restaurants in the center (10 minutes) The Funicolare to Montecantini Alto is also only 15 minutes by feet away.

Leisure Partner

10/10

Exceptional

10 Jul 2025

Pamela

Peaceful

Awesome experience! Beautiful, classic, quiet hotel. Great front desk help. The breakfast buffet with custom coffee orders was exceptional. Very peaceful setting.

Partner

8/10

Excellent

24 Jun 2025

KEITH

Set in a quiet area and an easy short walk into town. Nice pool but very few sun loungers and not very much shade. Good continental breakfast which can be taken on the outside terrace if you want to. Diana and Elisabeth on the front desk are very helpful indeed. A pleasant stay for a few days whilst exploring the area.

Leisure Friends

10/10

Exceptional

22 Aug 2024

Gustavo

I have a dinner al fresco in the terrazzo. Amaizing

Business_and_leisure Self

6/10

Pleasant

15 Aug 2024

Edmund

Average

A well positioned Hotel in the city centre but the hotel service needs to improve in cleaning and maintenance. I got less than expected.

Friends_and_family Family

10/10

Exceptional

30 Jul 2024

Iryna

Nice place

10/10

Exceptional

04 Jul 2024

Ean

The staff make the venue

All the staff, Excellent. Friendly, knowledgeable and more than happy to help.

Partner

10/10

Exceptional

29 Jun 2024

Francesco

Diana is Exceptional, caring, attentive and well spoken. She is the best asset to the GHV. Thank you for your kindness and great attitude. Definitely a return is in programm.

Leisure Family

10/10

Exceptional

14 Oct 2023

Leonardo

Trip to Tuscany

Very good hotel. Nice breakfast and very good location for exploring Tuscany.
Room very confortable and clean.

Friends_and_family Family

10/10

Exceptional

06 Oct 2023

Verified traveler

Wonderful stay.

Partner

10/10

Exceptional

18 Sep 2023

Sergey

Excellent hotel

Leisure Family

6/10

Pleasant

11 Sep 2023

Audrey

Gorgeous hotel downstairs, our bedroom was lovely and bright with a huge double shuttered window that opened out onto the garden and hill view. Our friends however had a split level room which dark & had a lot of wasted space in it so it did not have any chairs to
on a the tv was where mirror should have been. It only had a very small window which didn’t open. Choose your room carefully. Hotel services could be much better it coffee machines were in rooms and a water/ice machine was available on each floor. You could buy water from the bar, however this was often unmanned so had to go to reception to ring for bar person to come down and then go back to bar to be served. It was pretty costly as well. There was only one staff member in bar area when it was manned. A bar menu was on display however nothing available except 2 types of focaccia . The bar lounge area was more of a meeting area rather than a social place to sit with friends. It was very tastefully decorated however sadly lacked any atmosphere. Hotel was ok and would be much more appealing if more services available.

Leisure Friends

10/10

Exceptional

03 Jul 2023

Richard

Cleanliness and overall facility.

Leisure Family

10/10

Exceptional

02 Jul 2023

Marc

Really nice place to stay.

Leisure Family

10/10

Exceptional

04 May 2023

Elsa

Charming classical hotel. Walkable diatance to everything in Montecatini. Great stay

Leisure Self

10/10

Exceptional

13 Nov 2022

francesco

Excellent service and hotel

10/10

Exceptional

30 Sep 2021

Isaac

Nice fully renovated hotel. Great location

Leisure Partner

8/10

Excellent

13 Sep 2021

Stephen

A relaxing stop over on our journey north.

Very enjoyable stay in an Edwardian style hotel. Staff were delightful and very welcoming. The room was very comfortable, but the bathroom was small. The shutters remain permanently closed which is a shame as there would have been a great view on Montecatini Alto. The surrounding environment is delightful.

Partner

10/10

Exceptional

23 Aug 2021

Paula

Great hotel with friendly staff

I booked this hotel as a treat for my son and his wife to have a break from their home in lucca while we were visiting.
The hotel was immaculate and the staff were very friendly. The only criticism would be the amount of sun beds available around the pool. This would not stop me from booking again.

Friends_and_family Family

10/10

Exceptional

19 Oct 2019

Verified traveler

The hotel and rooms are absolutely beautiful. The grounds are well cared for.

Leisure Friends

10/10

Exceptional

30 Sep 2019

Linda

It is a lovely hotel with a great location. We enjoyed walking from the hotel, nightly,. It’s proximity to the park is very nice also.

Leisure Friends

10/10

Exceptional

22 Sep 2019

GOTCHA

Unforgettable place for great vacation!

It was very pleasant trip,the staff is very friendly,great location and incredible service!

Partner

8/10

Excellent

22 Sep 2019

Verified traveler

Location and character very good. A lot of traditional features. Rooms although small were kept very clean. Most staff were friendly and Beatrice at reception was very helpful. Housekeeping staff were always very cheerful 😀

Overcharged for drinks on first night which put us off having after dinner drinks at the hotel. We thought they were expensive but put this down to hotel prices. We did not discover that this was an error until checking out which was disappointing.

Breakfast quite bland and could be improved by perhaps having a cooking station for eggs where one could get freshly poached eggs or omelettes.

Leisure Partner

10/10

Exceptional

15 Sep 2019

anne

Old world charm

Hotel is a few mins walk from main square and Montecatini Centro train station. Understated elegant hotel, with lovely staff. Just back from a week there with some great weather and had the pool to ourselves most of the time we went. Very quiet location at night and dont hear any noise from the corridors. Only had breakfast but this is brilliant with the best coffee I have had in years. Highly recommend and I have stayed in quite a few hotels in the area. I will definitely be back to this one

Partner

10/10

Exceptional

19 Aug 2019

Andrew

Lovely place to be

It was an amazing experience staying in this hotel,the staff are very helpful and friendly. The breakfast is lovely and I would recommend this hotel. Amenities work very well and thank you

Friends_and_family Family

10/10

Exceptional

30 Jul 2019

Verified traveler

Amazing customer service, very clean, gorgeous and unique interior. Super tasty breakfast.

Leisure Family_with_children

10/10

Exceptional

15 May 2019

Verified traveler

Lovely hotel and very helpful staff. Old style grandeur

Friends_and_family Friends

10/10

Exceptional

13 Apr 2019

Verified traveler

Excellent staff in this hotel. Clean hotel and beautiful. Great services

Family

8/10

Excellent

14 Oct 2018

Emilia

Good service

Good service,we came late for breakfast but they still allow us to eat

Friends

6/10

Pleasant

03 Oct 2018

sandra

terrible manager and a distressing second night

There was an incedent on our second night which meant we got hardly any sleep...it was because the next door were arrested by the police at 2 am and they had guns and dogs and there was a lot of noise and when we asked the manager to move us as we had been upset he took no responsiblity and said it wasnt the hotels fault if guests were arrested by the police in the middle of the night.....it was really scary.We are pensioners an d didnt expect this..anyway after a heated discussion and my husband threatening to check out and 15 minutes of stress the manager after much negativity agreed to move us to a different floor. This was unacceptable he should have immediately moved us without argument and should have even compensated us..a bottle of wine would have done the trick! Apart from the lack of management the hotel was very nice and the pool was excellent.

Partner

2/10

Poor

18 Sep 2018

Danilo

They are not ready to serve the public , it looks like they are in the riconstruction mode!

4/10

Poor

22 Aug 2018

Verified traveler

Not a good experience!

The hotel, while it has a great exterior, was very, very dated - looks like it was renovated in the 70's - and not well. Cheap laminate floors and really ugly furnishings. Room did not appear to have been thoroughly cleaned since the 70's. Not a good experience overall!

10/10

Exceptional

07 Aug 2018

Verified traveler

Lovely, up to date facilities

Lovely, up to date facilities, accessible to centre. Take a lot of care in the upkeep of the hotel and standards very high

10/10

Exceptional

23 Jul 2018

Colin

Great hotel, appears to have been recently refurbished on a large scale. Friendly and helpful staff. Very comfortable rooms. Beware of the onsite parking charges if you take a car.

Partner

10/10

Exceptional

19 Jul 2018

Gary

Hotel met all our needs and expecttations

Well kept classy hotel, very polite staff, everything we were looking for. It was the little things, the waitress remembering what we liked for breakfast, the complimentary watermelon slices for everyone sat around the pool, the help I had from the reception staff when we had car problems. The hotel breakfast was excellent as was dinner and the kids always seemed pleased when I said we were eating in. I would happily visit this hotel again, as would the rest of the family.

10/10

Exceptional

10 May 2018

Julie

OAPs on Tour - Tuscany 2018

Lovely hotel, very smart with excellent facilities. The staff, especially the Manager and bar staff were extremely friendly and helpful. They went out of their way to advise on the local area and places to eat. Will definitely return.

Friends

4/10

Poor

23 Jun 2026

Filippo

Non ci siamo proprio, magari decenni fa il livello era degno di un 4/5 stelle ma oggi la struttura é stantia, traspare un gran bisogno di rinnovamento ovunque. Arrivando vi accoglie un garage che sembra abbandonato e con indicazioni carenti, la camera dove ho dormito era inadeguata per muri sporchi, bagno anni 80 con doccia minuscola e bidet inutilizzabile perché senza spazi, luce indecente che prevede o il buio o l’accecamento, tv piccola e aria condizionata controllata dalla reception, se volete cambiare impostazioni occorre chiamare. Il ristorante é comodo ma occorre confermare prima, sulla qualità é coerente col resto.. non ho usato la piscina per cui non mi esprimo.

Self

10/10

Exceptional

01 Jun 2026

Andrea

Tolles Grand Hotel, Lage wunderbar

Friends_and_family Friends

10/10

Exceptional

08 Sep 2025

Torben

Excellent hotel - Brilliant service and location 🙌

Partner

6/10

Pleasant

02 Sep 2025

Volker

Hotelgebäude/Zimmer etc sehr ordentlich. Gut renoviert. Auch technisch alles ok! Frühstück einigermaßen ok, etwas begrenzte Auswahl. Personal größtenteils sehr freundlich!
Leider macht die gesamte Anlage, der Garten bis hin zum unglücklich platzierten Pool (neben der Garageneinfahrt) eine schlecht gepflegten Eindruck. Rasenflächen völlig verbrannt!
Eigentlich schade, mit etwas mehr Mühe könnte das ein sehr schönes Hotel sein.
Leider hat auch Montecatini wohl seine beste Zeit deutlich hinter sich. Sehr viel Leerstand, verfallene Gebäude, geschlossene Läden. Daneben dann wieder tolle alte Villen. Insgesamt kein schöner Eindruck! Nochmals: Schade!

Leisure

10/10

Exceptional

27 Jul 2025

Filippo

Bello e strategico

Hotel molto bello, strategico tra Lucca, Pisa, Versilia. Dotato di piscina.

Partner

10/10

Exceptional

20 Jun 2025

Denis

Excellent séjour
Personnel chaleureux, efficace et discret !!
À refaire !

Partner

8/10

Excellent

04 Nov 2024

daniela

Struttura elegante, pulita, ottimo servizio, personale super gentile e cortese. Ottimo ambiente anche la Spa. Consiglio vivamente

Leisure Family

4/10

Poor

01 Nov 2024

Luigi

Hotel da evitare personale maleducato

Hotel vecchio insonorizzato male molto polveroso e poco pulito, nella mia camera L acqua calda dal bidet non usciva…. Giusto solo per la notte di Halloween. La reception molto maleducata in particolare Daniela che di fronte al disagio invece di porre rimedio mi ha deriso evitatelo una trappola che rovina nome dell Hotellerie italiana !!

Partner

10/10

Exceptional

18 Oct 2024

Peter Kahr

En dejlig oplevelse

Så fint og dejligt et sted - med herlig stemning

Friends_and_family Family

10/10

Exceptional

09 Oct 2024

Mariangela

Cucina molto buona, sia per la cena che per la colazione.

Leisure Family

10/10

Exceptional

16 Sep 2024

Mark

wir kommen jederzeit wieder....

Super freundliches Personal - Saubere Anlage und tolles Frühstück. Vielen Dank

Business

2/10

Poor

13 Aug 2024

Verified traveler

Pas un 4 étoiles!

Si vous recherchez un 4 étoiles passez votre chemin, si vous recherchez une ambiance hôpital vous y êtes ! Personne brune a l’accueil tout juste aimable. Télé en panne je le signale et la personne a l’accueil énervée par les problèmes quitte son poste!! S’en va … chasse d’eau qui fait le bruit d’un avion de chasse qui décolle ! Wifi dans notre chambre quasi inexistant et surtout pas de fauteuil disponible autour de la piscine à partir de 14 h ( selon la personne à l’accueil il n’y a pas assez de sièges c’est la première année que cela arrive ! ) donc ne prenez pas cet hôtel pour la piscine qui est d’ailleurs assez petite voir médiocre … eau verte en fin de journée sous 39 degrés, tonnelle pour créer de l’ombre rouillée et hors d’âge Parking à 15 eur la nuit ! À Rome c’est 7 eur …chambre et salle de bain vieillotte… seul le petit déjeuner est parfait et aussi la propreté Cet hôtel ne mérite pas les 4 étoiles Je me demande bien comment on peut indiquer que l’hôtel est excellent ? Je voyage toute l’année dans de nombreux hôtels

Friends_and_family Family