Name: Urban Green Hotel & Suites
Address: Avenida Primera, Calles 1 y 3, San JosÃ©, CR

8/10

Excellent

05 Aug 2026

Hansel

Was good

10/10

Exceptional

31 Jul 2026

ELENA

Un lugar muy acogedor y muy limpio. Personal muy amable.

4/10

Poor

29 Jul 2026

Jolanthe

Poor installation and standards

6/10

Pleasant

18 Jul 2026

susana

Acensores malos

10/10

Exceptional

11 Jul 2026

ingrid

Los jóvenes del Front Desk, Kendall y todos son excelentes, nos encantó

10/10

Exceptional

11 Jul 2026

Georvis Rodriguez

Love the place and the staff.

Self

8/10

Excellent

09 Jul 2026

Albina

I liked our rooms and staff were helpful. I didn’t like a parking lot and location. The parking was so tight that we couldn’t park there.

Friends

6/10

Pleasant

03 Jul 2026

Jessica

Somos una familia de 5 y estuvimos 6 noches. El cuarto estaba en mal estado. El sofá cama estaba desgastado y sucio. La alfombra sucia. En la cocineta ni servilletas. Ni platos, absolutamente nada de utensilios. El desayuno fuimos varias veces, pero los hotcakes y el pan francés quemados. El elevador del primer piso estaba sin funcionar. Para nosotros no fue buena experiencia.

Family_with_children

8/10

Excellent

01 Jul 2026

Paulo

Ubicacion

Family_with_children

8/10

Excellent

27 Jun 2026

Paulo

La ubicación muy buena si quieres conocer museos, plazas en general el centro de la ciudad

Family_with_children

10/10

Exceptional

23 Jun 2026

Qianwen

Very great location in Downtown area!

Partner

10/10

Exceptional

19 Jun 2026

Doug

Great location if you want to catch the “vibe” of San Jose. Plenty to see within walking distance. Family of 5 adults, and our suite was perfect for all of us. Staff was very friendly, especially to us English only speakers. The included sit down breakfast was delicious (4 options to choose from). If you have a car, the parking garage ramp under the hotel is east to miss and it’s right for a large SUV (manageable!). Highly recommend!

Family_with_children

10/10

Exceptional

15 Jun 2026

Fabian

El hotel está muy bello, súper silencioso, el personal es muy háblame y el desayuno delicioso, la habitación es súper amplia y está muy bien equipada.

100%recomendado

Partner

10/10

Exceptional

14 Jun 2026

Kennon

It was truly a pleasure , I feel like the pictures don’t do the justice of how big the rooms are . I definitely would recommend. Breakfast is really good too, and staff was helpful.

Business

6/10

Pleasant

03 Jun 2026

Ayan

Good for a quick stop as I was only there for 1 night. WiFi did not work at all. AC worked well. Gym in the basement was nice and enjoyed the sauna. Breakfast wasn’t the best but was included. Overall decent 3 star hotel.

Self

8/10

Excellent

24 May 2026

Robert E

The calm quiet was especially enjoyable and the location was excellent. There were inconveniences with respect to the amenities that were not resolved before my stay was over.

Self

10/10

Exceptional

21 May 2026

peter

The staff was so helpful and listened to all my concerns regarding my allergies.after looking at 3 different rooms,I found the one that fit my needs.

Thank you again

Partner

8/10

Excellent

18 May 2026

Jonathan

Great location, nice building, helpful staff - but the room was just odd - I mean kooky. It was 2 stories tall (we were told we got an upgrade, which was nice). There were no windows to the outside - which was weird, but there was a giant window (frosted) to the common area, so it seemed like a real window, and that was fine.

What was strange was that the room (suite) had barely any furniture - the bottom floor (where the front door is) had a sofa, a small table, a small desk - and nothing else. There was so much empty space, it just felt weird. And there was a full kitchen - but with NO cooking tools, dishes, pots, pans - not even a towel to dry your hands when washing up. Why give us a full kitchen but not the ability to use it?

We had some leftovers that we kept in the fridge - but there were no eating utensils. And a working fridge/freezer - but no ice trays to make ice.

Now onto the good stuff - they were super friendly & helpful, and they booked us a cab for the airport for the next morning really early (earlier than the time breakfast started) so they had two breakfast boxes waiting for us at reception so we could eat! So sweet. And the price was great - and they had other amenities like a gym and a masseur/masseuse on duty.

Partner

10/10

Exceptional

05 May 2026

Lazaro

Every thing Excellent

Family

8/10

Excellent

20 Apr 2026

Luis

Staff was very friendly, the facility was very nice, and very clean. They could use some sort of air freshener for the rooms but other than that no issues. Not that there was unpleasant smell but just a bit stale. Nonetheless, I would definitely stay here again.

10/10

Exceptional

19 Apr 2026

Marina

Amazing location and great service

10/10

Exceptional

01 Apr 2026

xochitl

El staff fue súper atento y amables. Los desayunos deliciosos.la habitación limpia . La ubicación muy buena .

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Xiaoxiong

Hotel location good. Room clean. Staff friendly.

Partner

10/10

Exceptional

22 Mar 2026

Mariela

Clean room amazing price

Partner

2/10

Poor

18 Mar 2026

Pam

There was mold growing on the furniture, in the carpeting and on the air conditioner filter. The staff said they would move us to another room. They never did. I am extremely allergic and had to take medication. The staff was unconcerned.

Partner

10/10

Exceptional

16 Mar 2026

Carlos

The hotel is amazing good and the staff

Friends

10/10

Exceptional

16 Mar 2026

Yoshihisa

Yes

4/10

Poor

15 Mar 2026

Sanjeev

Staff was very nice. The breakfast was nice, and the serving staff was also very nice.

The property can use some care though. The carpet in common areas is musty and dirty. The curtains are broken and irreparable, toilet door was completely removed.

Family_with_children

8/10

Excellent

14 Mar 2026

Aura

The hotel is very central close to everything. I was apprehensive about no window to outside but the frosted glass window to the hallway of the room let in light with full privacy so did not bother us at all!

Partner

8/10

Excellent

12 Mar 2026

EDITH

It was near the central market, art and shopping. available parking is a plus.

Family

10/10

Exceptional

12 Mar 2026

Salvador

Good hotel to stay downtown

Self

8/10

Excellent

08 Mar 2026

Kathy

Great location to all central sites. Spacious rooms! A/C units very loud though. Staff were friendly. Easy to park your car also.

Family

2/10

Poor

07 Mar 2026

Bayardo

No idea if there is new owners or what. This was my 5th time staying here and I’m so sorry but this time was very disappointed. Front desk look like they don’t want to be there. They gave us a room in a corner of the 4th floor, room # 405, next to the washer and driers used by housekeeping. The room was dusty, the night tables need to be replace asap, the bathroom fan was very nasty, the shower not clean, even with something looking like hair, no idea. No iron board, no iron, no hair drier, the towels were old and smelly. The pillows need to be replace for better quality. The restaurant, 3/4 people working but not as a team, 2 days we waited for more than 15 minutes after receiving the little menu, we left. I really hope they do better and fix all this.

Partner

10/10

Exceptional

02 Mar 2026

Walter

Super high ceilings. Amazing common lounge areas on each floor. Very friendly and helpful staff. Nice breakfast. The kitchenette in the suite is lacking amenities (just a microwave, stovetop, and mini fridge). No dishware, glasses, or utensils. Tight and chaotic parking lot.
Very enjoyable stay! Highly recommend if you're in this part of town.

Family_with_children

8/10

Excellent

01 Mar 2026

Man Ho Raymond

Staff are welcoming. The room is clean but there are some maintenance issues, e.g. TV, the shower takes a long time to get the hot water. Room is super big and the mattress is comfy. Breakfast is amazing.

Partner

10/10

Exceptional

26 Feb 2026

Ana Sofia

Big room, good breakfast

8/10

Excellent

24 Feb 2026

Jennifer

The staff was very kind and helpful. The interior of the hotel was more run down than expected and cleanliness was just ok. For us, it was a last minute need for a hotel late at night, and as mentioned, the staff were gracious hosts.

Friends_and_family Family

8/10

Excellent

24 Feb 2026

ileana

The parking area inconvenient and small.
The breakfast excellent.
The hot water with a inconsistent fluid.
Is a hotel for one or two nights.

Friends

8/10

Excellent

19 Feb 2026

alberto

The sofa bed needs to be change I always stay in the suit and not changes, just take it away and will be great.
TV is a little touchy,
But never the less the staff was great, just a few needs a tune up.

Leisure Family

8/10

Excellent

16 Feb 2026

Kevin

Clean, nice staff on duty late.

Business_and_leisure Family

8/10

Excellent

09 Feb 2026

ERIC

Staff was great and friendly the stay is definitely good for a layover or a few days.

Leisure Self

8/10

Excellent

09 Feb 2026

Robert E

The room was excellent and the staff were very nice

8/10

Excellent

04 Feb 2026

Gwenda

Breakfast was a fantastic introduction to Costa Rican food and the guy who served us was very friendly and helpful
Location is in the centre of town within walking distance of /near the sights
Our room was a big claen room with plenty of room with a safe coffee filter ironing board and iron all of which we did not expect
There is a communal area on the landings for people to use too
Staff were friendly and helpful

Leisure Partner

8/10

Excellent

04 Feb 2026

Sam

The location was most convenient to all of the sights in downtown San Jose and walkable to many eateries and shops.

Partner

6/10

Pleasant

27 Jan 2026

alberto

I got there and was not room available and the nite check gave us the room almost 2 hours latter.
We sent a message to the property and staying that I am arriving late, because our flight, that I am traveling with my mother and I need a wheelchair accessible.
The nite clerk called the assistant manager and he was screaming at the clerk and stayed that I don’t need to talked to me and not transfer me to talk to me whe while he was on the speaker, very bad experience, specially when you hear a assistant manager screaming on the phone.

Leisure Family

10/10

Exceptional

23 Jan 2026

Nicolas

Perfect location if you want to see actual wildlife with out having to search for it extensively. Location provides a peaceful spot as it’s not on the main road. Many other tourists we met said they could sleep well because traffic a people were so loud along the strip/main road. We saw monkeys on a mango tree right outside our room and many exotic birds too. There’s also a beautiful peacock that greets you every time you come back to the property. Very safe spot too. This is the place to stay in cahuita/pueto vargas for sure. The owner is also very educated with the area and gave us many suggestions for adventures and sight seeing that never disappointed.

Friends_and_family Friends

8/10

Excellent

15 Jan 2026

margaret

The room was clean, bed was very comfortable. I am a terrible sleeper and I like a firm mattress with pillowtop which is exactly what they had. I had an issue with m y first room as it had a connecting door to another room where some young folks were kind of loud. They easiily moved me to a new one without a connecting door. Word of advice: if you are a light sleeper, you may want a room that either does not have a window or is higher up, 5th floor? , as the traffic noise can be loud. San Jose is a busy city. Very pleasant staff, free breakfast: eggs, granola yogurt, juice, fresh fruit. good enough for me!

Leisure Family

10/10

Exceptional

15 Jan 2026

Carlos

Just the best

8/10

Excellent

09 Jan 2026

margaret

The room appears clean. The bathroom was spotless but the carpet is the usual motel carpet. One of the lightswitches did not work and the small hallway had a light that was motion sensored. You could make it to the bathroom without turning on but it could be irritating if you left something in your suitcase and didn't want to wake your partner. The front desk staff was super helpful in many ways. We left our rental car in the parking lot and the key with the staff and the car company picked it up! What a great deal, Now we can take a cab to the airport as our car company, Adobe , also a bunch of friendly helpful people, is not at the airport at all. The hotel staff also helped us switch rooms as our other room had an adjoining door to the next room which, from the sound of it,was full of 20 somethings yucking it up. I will admit I am the worst sleeper around so didn't want to hear them and we got a room on the top floor with no adjoining door. Also, the first room, 3rd floor, had a balcony , which seems nice but this hotel is downtown in the busiest part of the city. So the noise is a bit too much for my neurotic bad sleeping. 5th floor room had windows but they did not open so less noise. Very comfortable bed with the best combination of firm with a soft pillow top. They do have shampoo, etc.

Leisure Family

8/10

Excellent

05 Jan 2026

Sasikumar

Great breakfast, spacious rooms, parking was very tight in the underground area. Location is awesome.

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Carolina

Stay was great, hotel impeccable. Staff super friendly. The area is not the nicest, but we knew that to begin with.

Partner

8/10

Excellent

27 Dec 2025

Jorge

Modern, clean and spacious room. Very well located, within 1 block of the center of town.
We stayed for one night, but did not have hot water. They attempted to restart the water heater, but apparently didn’t work. An inconvenience that I hope was temporary and the next guests did not have that problem.

Leisure Family

10/10

Exceptional

24 Dec 2025

Apoorv

Breakfast was good service was good

Friends_and_family Friends

10/10

Exceptional

22 Dec 2025

Darrell

Very nice place to stay. Extremely quite abs you will get aa great night of sleep

10/10

Exceptional

22 Dec 2025

Jurgen

Good place

6/10

Pleasant

17 Dec 2025

Yesika

Property had very little space for parking on our last day someone was blocking our car and staff couldn’t figure out who the car belong to! Hotel is in the heart of downtown super crowded!

Leisure Family_with_children

4/10

Poor

12 Dec 2025

Alireza

The room was not clean.

10/10

Exceptional

11 Dec 2025

Fabián

Nice accommodation.

Leisure Self

8/10

Excellent

07 Dec 2025

Jack

Staf was
Nice

Leisure Partner

8/10

Excellent

02 Dec 2025

Martin

Space of rooms and communal are were great, the breakfast and staff were friendly and helpful.

10/10

Exceptional

25 Nov 2025

Stacey

Amazing front desk and breakfast Staff. So professional and welcoming. Everything was spotless! The entire Hotel was extremely clean - Spotless!! Breakfast was fabulous and cooked to order. Would absolutely recommend this hotel. Loved the simple tranquility. It is truly the calm oasis in the heart of the city they promise. Close to market, bus station, and restaurants.

Leisure Family

10/10

Exceptional

25 Nov 2025

Carlos

Everything is perfect all the times

10/10

Exceptional

24 Nov 2025

Svetlana

O

Partner

10/10

Exceptional

24 Nov 2025

Bernadette

Friendly and helpful staff, delicious breakfast, spacious suites and centrally located

Leisure Family

10/10

Exceptional

24 Nov 2025

Bjorn

Nice ftont desk staff.
Room had a/c on when I checked in.
Room was clean and spacious.

Business

10/10

Exceptional

24 Nov 2025

Carlos

Everything goes perfect all the times

Business_and_leisure Partner

8/10

Excellent

23 Nov 2025

Yanghee

We drove ourselves to the hotel and at first we weren't sure about parking but as we approached the what appeared to be the hotel parking, the garage door automatically opened for us. Parking is very tight but free in downtown San Jose. Downtown is very walkable from the hotel with lots of restaurant options and sights. Breakfast was \"buffet style\" but served...nothing to rave about. Sauna and gym were not working during out visit.

Friends_and_family Friends

6/10

Pleasant

12 Nov 2025

Valeria

The room didn’t have hot water and the si k was broken, reception never answered the phone calls

Business Partner

2/10

Poor

10 Nov 2025

Gianluca

The hotel Is dirty the air condition very noise they had work in the week end in the night and early

Business Self

10/10

Exceptional

25 Oct 2025

Antonios

Wonderful stay

Leisure Partner

6/10

Pleasant

20 Oct 2025

JORGE

the bathroom does smell good

10/10

Exceptional

16 Oct 2025

DORA

Everything was fantastic about staying at Urban Green, from the delicious free breakfasts to the helpful staff. In the center of town, within walking distance to the museums, banks, restaurants and shops. I booked for five days and stayed fifteen, and will stay there next time I go to San Jose.

Leisure Self

10/10

Exceptional

03 Oct 2025

William

Central every closed , staff is good

10/10

Exceptional

18 Sep 2025

joel

Muy cercano a todo

Leisure Family

6/10

Pleasant

05 Sep 2025

Miriam

Property needs maintenance, breakfast was OK.

Business Family

10/10

Exceptional

03 Sep 2025

Julius

It’s situated in the old part of the city and area is a bit dirty.

Business Self

10/10

Exceptional

01 Sep 2025

Scott

Nice property if you want to be in the downtown area. Close to everything. The internet didn’t work well in room 512. But the staff is actively working to upgrade the internet for that room. I enjoyed the spacious room and the breakfast was very good….with friendly workers.

Leisure Partner

10/10

Exceptional

17 Aug 2025

David

Excellent stay! I will be back

Leisure Self

4/10

Poor

04 Aug 2025

Alex

Property had a moldy smell. AC was loud. Felt unclean the entire time I was there

Leisure Partner

10/10

Exceptional

24 Jul 2025

Leticia

Centrico

Business Family

10/10

Exceptional

05 Jul 2025

Fabian

El hotel está bonito

Leisure Partner

10/10

Exceptional

03 Jul 2025

RANDALL

Convenient location. One minute walk to Plaza Culture. Comfortable room. Friendly staff, wish I had gotten the males name to give him a kudos to his boss. Bilingual staff. Good breakfast with friendliest staff. Gym only had small amount of equipment but used Smart Fit nearby for $13 USD each day pass. Beautiful common areas that look very nice. Comfy bed and cold air conditioning.

Leisure Self

10/10

Exceptional

22 Jun 2025

Mike

The breakfast was excellent.

Leisure Self

10/10

Exceptional

22 Jun 2025

Radames

The hotel is in excellent condition. The service and breakfast were good.

Leisure Family

8/10

Excellent

22 Jun 2025

Jay

Hotel was good. Large rooms, clean and great bathroom. Staff were very good and helpful too, advising us where to go visit and eat. I was very happy with the hotel and location is perfect.

Leisure Family

4/10

Poor

09 Jun 2025

MEIR

A. Elevator scary shaking B very very poor breakfast C corridor carpet stinking. D. Don’t go outside of hotel after 9 pm scary E. Pillows smell and hard

Business Self

2/10

Poor

08 Jun 2025

tim

Awful experience.
Room had no windows.
Breakfast lamentable.
Never agson

Business

10/10

Exceptional

08 Jun 2025

Mathew

Nice spacious room for the price with good staff service and great food as well.

Leisure Partner

10/10

Exceptional

03 Jun 2025

Iris

Spacious and comfortable

Leisure Family

10/10

Exceptional

24 May 2025

Fabian

Muy bonito el hotel, súper amplia habitación y muy buena atención

Leisure Partner

10/10

Exceptional

24 May 2025

Verified traveler

Very interesting architecture, the ceiling height is not very high, if you are 2.5 metres tall you may have problems. Other than this, everything is awesome.

Partner

10/10

Exceptional

14 May 2025

Mhd louay

The location is perfect, the stuff are so supportive, the parking in that area is amazing

Self

10/10

Exceptional

10 May 2025

PJ

Great hotel. Short walk to lots of places to eat and shop. It's next to a casino.

Leisure Self

10/10

Exceptional

09 May 2025

PJ

Nice, quiet & clean

Leisure Self

10/10

Exceptional

30 Apr 2025

marie

Kind staff , nice pool , beautiful garden and very agreable bar

Leisure Self

10/10

Exceptional

22 Apr 2025

Tom

Best Help in San Jose!!

Your staff was Super-helpful during my 4 nights there….. Kendall, Rebecca, Genesis, Alejandro & David all helped me with logistics and reservations and general information. They were attentive, accurate, helpful & polite. Plus, they helped me with my fairly lame Español….

Self

6/10

Pleasant

22 Apr 2025

James

While the room was large, it was otherwise unremarkable. The lighting was too dim everywhere, but especially when trying to shave. The layout is odd, with intermediate floors between elevator stops, and the ceiling is only 6 and a half feet. Breakfast started too late for a tourist hotel - it should begin at 6:00, certainly no later than 6:30.

Leisure Friends

10/10

Exceptional

12 Apr 2025

Nevin

Staff exceeded my expectations. Extremely helpful.

Self

8/10

Excellent

06 Apr 2025

Octavien

Staff was friendly