Name: Autentico Hotel
Address: Ave 5 and 7, Calle 40, San Jose, 10109, CR

10/10

Exceptional

29 Jul 2026

Monty

This is a pretty basic, no frills, Hotel. The pool area is nice, and the breakfast was great! Very friendly staff 😊

10/10

Exceptional

07 Jul 2026

FRANCESCO

Muy bueno. Servicio perfecto

Self

10/10

Exceptional

26 Jun 2026

ho cheung

Excellent 👍

Partner

10/10

Exceptional

15 Jun 2026

Zuleyka Rodriguez

Great Hotel. The Neighborhood looks super sketchy but one you enter the hotel it's so beautiful and Safe. The best place is the Pool. Our room had view to it and it was awesome 👌 Would recommend this hotel and come back

Partner

10/10

Exceptional

23 May 2026

Roxana

Me hospedé por una noche y tuve una situación , dejé olvidado un anillo y llamé después de haber salido y el personal muy honesto me comunicó que si estaba ahí .
Agradezco mucho el actuar del personal !

10/10

Exceptional

20 May 2026

Jeremy

Excellent full service hotel in San Jose. Breakfast buffet (included) was excellent, room was clean and spacious. Service and amenities like this do not exist in the US since covid, unless you are staying in a very high end hotel. Located within walking distance of shopping, restaurants, etc, if you do not use their own restaurant, which was very good.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Samantha

Nice room and pool area, good air conditioning and comfortable stay

Partner

10/10

Exceptional

01 Apr 2026

Sharon

This was a great hotel for our stay in San Jose. The staff were friendly, accommodating, and always ready to help. Check in was smooth and efficient, our room was fine, and we enjoyed using the pool (although it is cold) and the onsite restaurant.

Partner

8/10

Excellent

25 Mar 2026

Gillan

Satisfactory hotel in a convenient location. Pretty pool area with restaurant next door including poolside tables. Food was very good and varied.
I asked for a room with a pool view and I got it. However it was not totally vlean- there were dust balls and hair in the corners. The tiles were cracked too in both bathroom and bedroom

Self

8/10

Excellent

25 Mar 2026

Frank

Staff was helpful and nice, rooms small but clean and comfortable, breakfast was good and location was central for getting around San Jose

Family

8/10

Excellent

21 Mar 2026

Philip

We liked the room/suite for its beds and bathroom but some seats would have been a nice addition as would a small refrigerator.

The bar staff could have been a little friendlier.

The restaurant was mostly open air. We froze at breakfast. We wore coats one night for dinner. But the food was good.

6/10

Pleasant

18 Mar 2026

Alan

AC didn’t work. Coffee maker didn’t work. Breakfast was mediocre

Self

10/10

Exceptional

16 Mar 2026

Shenika

We enjoyed our stay

Family

8/10

Excellent

01 Jan 2026

Adriano

Staff atencioso. Quarto bom. Banheiro antigo. Café da manhã razoável.

Friends_and_family Friends

8/10

Excellent

23 Nov 2025

JORGE

Ok

10/10

Exceptional

25 Oct 2025

Constance

All is well

10/10

Exceptional

12 Sep 2025

JUAN

I traveled to San José for three nights on business. I looked for a good hotel near where I would be holding my meetings. Among the options, I found this hotel, which seemed fine. When I stayed there, I found a hotel with remodeled rooms, simple but new, as were the mattresses, towels, etc. The service was very friendly, and the breakfast was delicious.

Business

10/10

Exceptional

26 Aug 2025

Marcus

Great stay

Partner

6/10

Pleasant

26 Aug 2025

Philip

Rooms are a bit outdated but overall very good

Business

10/10

Exceptional

25 Aug 2025

Philip

We stayed in two different rooms. One was massive and the junior suite was a bit tight. The condition of the room were good.

Business

8/10

Excellent

09 Aug 2025

Jill

It was a nice, simple, clean hotel. Staff were friendly and helpful. The restaurant was great with lots of choices.

10/10

Exceptional

22 Jul 2025

Verified traveler

Enjoyed our stay

This is a great local hotel. Very clean, nicely decorated, and the staff are helpful and courteous. The restaurant is beautiful and the food was delicious. We liked this hotel much more than the American chain hotels we have stayed at in San Jose.

Friends_and_family Family

10/10

Exceptional

23 May 2025

Estefania

Clean, quiet and the restaurant has a very diverse menu.

, quiet and the restaurant is very nice and has an very diverse menu.

Leisure Family_with_children

10/10

Exceptional

28 Mar 2025

Terry

Pool was very cold

4/10

Poor

17 Feb 2025

will

Really disappointing stay at this hotel in a Deluxe Double Room. While the property was suitably clean, the rooms and amenities were pretty basic, poorly designed or broken — I had been staying a hostels in San Jose that were 1/4 of the price of this place which were in a better condition. Bathroom was a wetroom with the shower the same level as the floor, so the water sprayed everywhere. Plug sockets were falling out of the wall and room felt like a cell.

The worst part was the staff. Rude at check-in, restaurant and management. I had made the mistake of booking this double room for one person on Expedia — it should have been for 2 but there was no difference in price on expedia, so I messaged the hotel in advance if they could amend. They tried to charge me extra when the second guest eventually arrived. I had a really frustrating conversation with the manager who was dressed in a hoodie and who couldn’t care less about the price on expedia or providing customer service.

Leisure Friends

10/10

Exceptional

03 Feb 2025

Tommy

Excellent customer service

Leisure Family

10/10

Exceptional

06 Jan 2025

Louis

Quite clean and functional. Good supply of hot water in the shower. Staff was friendly and professional, and quite accommodating as I had an early morning flight so they ordered for me a bag breakfast to eat at checkout.

Friends_and_family Family

10/10

Exceptional

02 Jan 2025

Casimir

Nice place to stay

6/10

Pleasant

08 Dec 2024

Karyn

The hotel is nice, staff wonderful. Restaurant is ok. It was very loud at night. Sounded like a nightclub was in building. And the bed was the HARDEST BED EVER. I woke constantly unable to get comfortable because felt like I was laying on a hard floor.

10/10

Exceptional

02 Oct 2024

Andrew

Nice room, reasonably priced. Very nice bar, restaurant and pool area. Very friendly staff.

Leisure Family

10/10

Exceptional

10 Aug 2024

Andrea

The staff here are helpful and nice. The pool area is great and the rooms are nice. This hotel is convenient to the airport and walkable to downtown San Jose.

Leisure Self

10/10

Exceptional

12 Jun 2024

Robert

Good location closer to the airport.

Great food for buffet breakfast and for dinner.

Leisure Partner

8/10

Excellent

11 Jun 2024

farron

Nice property with garden, pool, restaurant. Very short drive to local dining options and easy freeway access to the airport. Secure free parking just across the street 50 yards.

Rooms are quaint with good beds and nice hardwood floors. However, poorly lit rooms are smaller than average, shower water pressure is astonishingly low despite water flow to the faucet - plumbing issue. Bath towels are old.

Overall, good hotel, but these small details prevent from taking it up a notch.

PS - Is non-refundable, so if your plans change, must be willing to take the hit.

Leisure Family

8/10

Excellent

21 May 2024

Susan

Good location. Easy access to airport and downtown and grocery store.

Graffiti on the area outside my window.

Leisure Partner

8/10

Excellent

29 Apr 2024

Patricia

Convenient location near to downtown

Leisure Partner

8/10

Excellent

07 Apr 2024

DEBORAH

Hotel Autentico was fine, The staff are very friendly and helpful. My room was very noisy and I asked to be moved which was taken care of nicely. The hotel is a little dated and I didn’t enjoy my dinner in the restaurant. It was overpriced and not very good. Overall, the hotel was ok for the price.

Leisure Self

10/10

Exceptional

30 Mar 2024

Mary

It was nice

Leisure Family

8/10

Excellent

06 Mar 2024

Alvaro

Nice, convenient location, friendly staff. The only think that I didn’t like was that I found a big cockroach in our room

10/10

Exceptional

16 Feb 2024

Wolfgang

Thank you Joseph

We only stayed for a night but enjoyed the friendliness of all the staff. Breakfast was very good! Most importantly, Joseph at the reception helped us out of a pickle, big time.

Friends_and_family Family

4/10

Poor

11 Feb 2024

Debbie

Towels were falling apart and old

Self

10/10

Exceptional

08 Jan 2024

Graham

Enchanting Escape at Autentico Hotel

I recently had the pleasure of staying at Autentico Hotel, and it exceeded all my expectations. The friendly service immediately made me feel at home, and the cleanliness of the rooms showcased their commitment to excellence. The authentic and delicious breakfast was a highlight, offering a delightful start to each day.

While the rooms were generally comfortable, my only suggestion would be to add more pillows to enhance the bedroom's coziness. The hotel's location is superb, conveniently situated for exploring the area. However, the true gem of Autentico Hotel is its magical garden/restaurant. This enchanting space provided a serene escape, allowing me to unwind and indulge in the beauty of nature while savoring delectable dishes.

Autentico Hotel is a haven for those seeking a perfect blend of comfort, authenticity, and charm. I wholeheartedly recommend it for a memorable and rejuvenating stay.

Partner

8/10

Excellent

01 Jan 2024

Isabella

Property itself if very nice - fresh, light, airy, organized around a charming swimming pool; restaurants pleasant, food quite tasty and reliable. Only drawback - in the middle of a semi deserted area of abandoned apartment buildings, commercial buildings. Safe enough during the day - just slightly depressing and no place to walk

Leisure Self

8/10

Excellent

09 Dec 2023

Eric

convenient location. Friendly staff.

Leisure Partner

8/10

Excellent

26 Nov 2023

Ofelia

Junior suite was spacious but noisy from the street. Also the bedroom didn’t have enough lighting.

Leisure Friends

8/10

Excellent

16 Nov 2023

Heather

Good and quiet

Hotel was nice and definitely offered good value for money. Breakfast was somewhat inconsistent from day to day, but good overall.

Staff were very friendly and helpful, offering recommendations for drinks and transport.

The location isn't ideal if you're on foot as the nearby roads are quite busy and don't always have traffic signals to allow for pedestrian crossing. That being said, Ubers were always around and inexpensive to get to the downtown centre. The hotel being slightly outside of downtown made it quiet, which was a plus.

Friends_and_family Friends

10/10

Exceptional

28 Oct 2023

Richard

Noisy in our room. Loud music as played around the pool area from mid afternoon until after 10pm could be heard in our room. People sitting around pool area could be heard late into the night.
Friendly and helpful staff. Good breakfast.

Leisure Partner

10/10

Exceptional

18 Sep 2023

Richard T

Nice place to stay if you get in late to the airpo

Great quiet hotel close to Sabana

Business

10/10

Exceptional

08 Sep 2023

Jose Francisco

The only 2 things is that the hotel is closed to the street som the people on the rooms 100 get the noise for the cars and buses
And the breakfast es fine for the multiple food, but some like eggs or fried sweet plantain was very fatty
But the other, is amazing

Leisure Family

10/10

Exceptional

29 Apr 2023

Verified traveler

The staff here is delightful and so helpful. The bed is very comfy. The bathroom has some issues. Our toilet often doesn’t flush properly, the soap dispenser on the sink doesn’t work at all, and we only receive one hand towel for 2 people!! Someone came to fix the toilet but it just started again. We told the housekeeper about the soap dispenser but it’s still not working. We were surprised to once again find one hand towel!

Partner

10/10

Exceptional

30 Mar 2023

Mary

Hotel and restaurant staff delivered excellent customer services. Room was nicely appointed, facing the pool, so quiet and safe.

Leisure Self

8/10

Excellent

21 Jan 2023

Helen

Helpful staff. Nice atmosphere. Reliable support

Partner

10/10

Exceptional

03 Jan 2023

Verified traveler

Great stay- very pleasant people.
Helpful, despite late check-in.
Clean.
Wonderful to be here.

Friends_and_family Family

6/10

Pleasant

06 Dec 2022

Linda

We liked the property, just very noisy with large groups of kids staying at the same time.

Leisure Friends

10/10

Exceptional

01 Dec 2022

Don

Attentive staff… no staff shortage! Staff helpful and friendly!
Breakfast very good!

Noise in halls… doors slamming, kids running and screaming but we know that can’t always be controlled at all times.
However, overall a comfortable stay and would stay here again!

Leisure Partner

8/10

Excellent

29 Nov 2022

Don

Comfortable hotel. Rooms and beds are comfortable
Street noise.

Leisure Partner

10/10

Exceptional

17 Nov 2022

Fernando

Buen Hotel

Muy buen Hotel, un poco lejos del centro, pero completente caminable,

Partner

8/10

Excellent

15 Nov 2022

Rita

Good

Overall it is an okay hotel. A little bit dated. I did not like the bed and the pillows but that is a very personal choice.
Staff was helpful and nice. There is a huge supermarket with3 minutes walk. Very convenient.
Only was here for 2 nights.

Self

10/10

Exceptional

07 Sep 2022

Karen

I really liked the cleanliness

Leisure Partner

8/10

Excellent

13 Aug 2022

Richard

Good price and friendly service. Less than $5 to get to the centre by taxi.

4/10

Poor

22 Jul 2022

Verified traveler

No rooms were available when I arrived. Was sent to another hotel with no pool, or restaurant that they had booked, only thing they offered was a shuttle to get me there.

Self

10/10

Exceptional

08 Jun 2022

Sandra

This hotel has everything you need. It’s intimate and beautiful.

Leisure Partner

10/10

Exceptional

01 Jun 2022

Bryson

AMAZING Staff!

This is really a solid hotel for the price. The staff is what stands out the most...they were great during my stay. Restaurant staff had a super positive attitude and were very friendly. The reception was very friendly and helpful. They are really what made the experience positive. It is a little bit noisy, and you can hear suitcases and luggage being hauled up and down the hallways. Other than that, it was great. The bed was comfortable, the AC worked, room was clean, etc. I would easily stay here again.

Self

10/10

Exceptional

24 May 2022

ROSA

Good service.

Leisure Family

10/10

Exceptional

20 May 2022

William

Nice place away from the congestion

Nice place with very helpfull staff,good resaurant and
a quieter area but close to main roads with secure
parking. I have been staying here for many years.

Self

10/10

Exceptional

12 May 2022

Devin

Had a great stay here. Quiet and clean. Hot water and AC and super friendly staff! The pool was nice and the breakfast was delicious.

Leisure Self

8/10

Excellent

09 Apr 2022

Gillian

No plug in sink!

Leisure Friends

6/10

Pleasant

09 Mar 2022

Beverly

The hotel contemporary feel was great and my waiter Olman was exceptional in the service he provided to me. The Receptionist Karlin put me the worst room of the hotel room 116 or 119 which was dark and noisey. On my complaining she changed my room.

This is the third hotel i stayed in during my stay in San Jose whereupon had the same experience of been given the worst room - is this San Jose hotel policy for single black women to be placed in the worse rooms???

Leisure Self

10/10

Exceptional

08 Feb 2022

dikshya

The front desk lady was really nice.. They didn’t have the room i booked for so they upgraded us to the Best room there.. absolutely loved it. Buffet breakfast was great as well.. close to downtown. Taxi and uber are very affordable and available at any time right outside the door. Friendly staffing.. loved the stay. Would definitely stay there again.

Leisure Friends

10/10

Exceptional

03 Feb 2022

Judy

Very clean hotel with a lovely pool and outside space, friendly staff and a great breakfast.

Leisure Partner

8/10

Excellent

02 Feb 2022

edward

Property was clean. liked the dining options in the hotels restaurant and that menu is in English and Spanish.

Business_and_leisure

6/10

Pleasant

05 Jan 2022

Jonathan

It is a nice building, little old but very well kept, nice distribution of the spaces out and inside the rooms, swimming pool was unclean, the staff is kind but slow in some point, specially in the check in, parking lot should be Better market for those who do not know the area, is crossing the street and I did not know that and I had to leave my car on the sidewalk for a while. It’s a good hotel but they can improve A little bit to be excellent

Business Self

10/10

Exceptional

19 Dec 2021

Kathy

We have stayed in this hotel twice and loved it each time. Hot water showers and air conditioning when it’s hot. Very comfortable beds - the staff always are very kind and attentive.

Business_and_leisure Partner

10/10

Exceptional

17 Dec 2021

Gary

I like the location and amenities of this hotel

Business_and_leisure Self

10/10

Exceptional

14 Dec 2021

James

Beautiful Oasis

This hotel, along with the restaurant and bar, is a beautiful oasis. The staff was curious and accommodating throughout my stay. If you are seeking to relax in a beautiful atmosphere. I highly recommend this hotel. Oh yeah! The food is delicious.

Self

10/10

Exceptional

29 Nov 2021

Mario

Love to go this facility because they are friendly the hotel is always clean the food is excellent

Leisure Self

8/10

Excellent

05 Nov 2021

George

Restaurant was very nice

Leisure Family

10/10

Exceptional

20 Oct 2021

william

Mattress was excellent, so comfortable. Room was upscale with nice amenities.

Leisure Partner

10/10

Exceptional

15 Oct 2021

Chris

Nice Stay!

Very nice stay, beds were very comfortable, check in was easy, and the shower was incredible! Great water pressure and very hot. My roommate is Nicaraguan and spent almost an hour in it. Stayed in JR Suite which was only 18.00US more and well worth it.

Friends_and_family Friends

10/10

Exceptional

13 Oct 2021

Nicole

Extraordinary hotel where you can feel peace any where arounded. Service by exellece

Leisure Partner

10/10

Exceptional

26 Aug 2021

Darryl

We love this great hotel in a great location in central valley of San Jose. The amenities are loveley, the staff are very helpful advice and the breakfast exquisitely delicious.
We are looking foward in planning for our next vacation to spend some time in Autentico too.

Business Partner

10/10

Exceptional

07 Aug 2021

Verified traveler

Perfect location

Leisure Partner

8/10

Excellent

09 Jul 2021

Verified traveler

It was all good. We are happy and satisfied during our stay but the only thing is that every room should have exhaust fan..

Leisure Partner

8/10

Excellent

25 May 2021

Verified traveler

Good service and attention.

Business_and_leisure Family

10/10

Exceptional

19 May 2021

Verified traveler

Great staff, rooms, and cute bar. Nice restaurants in the area, too. Short cab ride to midtown.

Leisure Family

10/10

Exceptional

01 May 2021

Richard

nice room

cute bathroom

Partner

8/10

Excellent

24 Apr 2021

Verified traveler

The location

Friends_and_family Family

6/10

Pleasant

24 Apr 2021

Verified traveler

Reason for stay...Close proximity to Cavallini dental clinic ($2 taxi). Restaurant/bar staff very nice and accomodating. Breakfast, fair. Lunch, okay. Evening dining options underwhelming and overpriced.

Business Self

10/10

Exceptional

17 Apr 2021

Verified traveler

Good hotel, conveniently located, good price

Leisure Self

4/10

Poor

30 Mar 2021

Verified traveler

Beautiful surroundings good restaurants good staff terrible policy can bring visitors they charge you for every friend you bring to property

Leisure Self

10/10

Exceptional

14 Feb 2021

Jennifer

Spacious and bodacious!

The room for 3 people was amazing. It was basically 2 rooms. The room consisted of a living room, complete with small table and 4 chairs, a small leather sofa, and coffee table that doubles as a xylophone. The restoom is a good size. The bedroom is spacious with enty of storage and extra seating and shelving as well. The overall look is anestheticly easing and impeccably clean.

Business Family

8/10

Excellent

14 Dec 2020

Laisa

Muy limpio cómodo y céntrico. Lo malo es que es el mismo menu de desayuno. TODOS LOS DIAS

Business Self

6/10

Pleasant

26 Nov 2020

dimitri

No towels in the room and fix your cc machine

Overall hotel is nice, however the service could be better. I was held in the lobby for payment upfront which credit card machine couldn’t accept due to the weak wifi signal. The room was clean and nice, however not a single towel available. I had to run out being wet to catch service personnel to bring me towels. Don’t like to complain but this should not exist in the hotels like this one.

Self

10/10

Exceptional

01 Nov 2020

Paul

I like the staffs Carlos, Tania, Elton and Julio very friendly, helpful they are wonderful

Business_and_leisure Self

10/10

Exceptional

16 Mar 2020

William

Great hotel. Quiet. Friendly, helpful staff.

Self

10/10

Exceptional

08 Mar 2020

Courtney

This was my second time staying here and it was great to see a lot of the same staff. I have found my place to stay in San José. The new shuttle service was a nice addition!

Leisure Family

2/10

Poor

19 Feb 2020

Mike

I will never used this site or place again in my life

10/10

Exceptional

15 Feb 2020

Anahi

Me gustó las comodidades de habitación y baño, zona de piscina, desayuno buffet y cercanía a aeropuerto.

Leisure Partner

10/10

Exceptional

11 Feb 2020

Verified traveler

Nice clean hotel with a very good breakfast. The rooms look recently finished.

Leisure Friends

10/10

Exceptional

02 Feb 2020

Verified traveler

Good attention to details and stuff was polite and always make sure you get what you needed

Friends_and_family Family

2/10

Poor

24 Jan 2020

Verified traveler

Arrived about 10 PM. Went to room, prepared to go to bed. When I sat on the edge of the bed to remove my shoes, the bed collapsed to one side, throwing me to the floor. Inspection showed on leg missing. I really wanted to go to sleep, so I was able to sleep with out tipping the bed. At about 2 AM the window screen/shade fell to the floor, scaring me wide awake. Next day I informed the desk, asked for a refund, was told no, should have called and I would have been given another room!! At 2 AM. Not what I wanted to do I told them I wanted to stay one more night but didn't feel I should have to pay. Again was told no. I have stayed here several times and it has been excellent, great breakfast, but never again. Sorry. Room number 380.

Leisure Partner