Presidente

Costa Rica , San José / Central Valley
San Jose, Avenida Central, Calle 7
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100 reviews shown

8/10

Excellent

23 Apr 2026

Ricardo

All great

Partner

8/10

Excellent

22 Apr 2026

Janett

Beautiful beach, sand , pool and overall grounds. Buffet breakfast had good variety of items and staff was amazing! Other restaurant food was nothing special to be honest. Drinks at the lobby bar were great and so was the staff! Check in was smooth and staff amazing as well. Rooms are in desperate need of remodeling, but very clean and mattress was very comfortable. My only downside was that had a hard time getting hotel to refund my one night deposit due to having to cancel and rebook again as had to increase from 2 to 3 adults in room. Was definitely a battle. Expedia blamed the hotel and hotel blamed Expedia for not refunding my deposit. Other than this, had a pleasant stay.

Family

10/10

Exceptional

21 Apr 2026

Jose

Beach is fantastic, pools are great. Staff is very friendly and helpful

Family_with_children

10/10

Exceptional

21 Apr 2026

Andrea

We’ve been to several hotels in Cancun, this hotel was very affordable and the service and food was very good the beach was perfect as well

Partner

10/10

Exceptional

16 Apr 2026

oscar

None

8/10

Excellent

15 Apr 2026

Kristof

Beautiful beach area. Great food in Le Cap and the breakfast was amazing. Too many birds on the tables though... We got a room with bad sea view and they changed it for us to a better room... but that one was a bit stinky and had a problem with the bathroom door and the shower. Staff is very slow and you sometimes have to ca reception twice for the same thing.

Partner

10/10

Exceptional

15 Apr 2026

Bryan

Hotel is perfect if you afe planning day trips because you don't need to pay for an all inclussive and they give you a great free buffet breakfast with gorgeous views of the beach.

Family_with_children

10/10

Exceptional

14 Apr 2026

Jennifer

I had a beautiful ocean view and the bar was stocked friendly staff

Family_with_children

8/10

Excellent

14 Apr 2026

Jessica

Rooms nice and spacious and comfy beds. Nice view of the ocean and pool. Lovely food in the breakfast buffet and the pool and beach all really nice. Only thing would be they were very understaffed in the pool bar areas, one person in a busy lunch period. Also I don’t think the reception people are very helpful - my friend was delayed to check in and they failed to advice me that I needed to spend a credit during my stay

Family_with_children

10/10

Exceptional

13 Apr 2026

Tanil

Friendly staff. Great beach. Good food. Cocktails were ok. Even though very friendly the overall service is a little less special than you would expect at a place in this range of quality.

Family

10/10

Exceptional

07 Apr 2026

Juan

Everything perfect except the room fridge didnt cool well enough.

Family_with_children

10/10

Exceptional

06 Apr 2026

Haowei

Good experience, convenient location, friendly staff, amazing beach. It’s sometimes hard to find a palapa, but good experience nonetheless

8/10

Excellent

06 Apr 2026

Christian Andrew

The gym was very nice, as was the property overall.

Family_with_children

10/10

Exceptional

05 Apr 2026

Biswadeep

Excellent resort with incredible food at the restaurants. Vip access through Expedia included concierge check-in which was really helpful. Club lounge access was worth the cost, spread for breakfast and happy hour was good and rotated daily. Kid-friendly with multiple pools and games

10/10

Exceptional

05 Apr 2026

Oscar

Nice property

10/10

Exceptional

04 Apr 2026

Jeffrey

Very attentive staff, great buffet breakfast, excellent location on the beach, and fantastic pools.

Partner

8/10

Excellent

03 Apr 2026

Lisa

This resort is on a beautiful beach, with great rooms and was very clean. Most of the staff was extremely helpful and nice. The serving staff at restaurants was a mixed bag, some quite rude and not interested in giving good service at all, others were wonderful. Restaurants were quite expensive for what was served and drinks just a little too high priced. Beautiful grounds and the beach was amazing with many beach chairs etc the buffet breakfast ($50 US per person) had a great variety of fresh food to choose from. Would return for sure.

Family

8/10

Excellent

03 Apr 2026

Elmurat

Overall, great experience with this hotel. We visited in March. Friendly staff. Nice hotel. Amazing view from the window. The beach was amazing. Nice swimming pool, my kids loved it. Always enough towels and sunbeds. Very clean beach. We loved the breakfast, a lot of food, and super tasty. Amazing food from the restaurant for lunch and dinner. Because my kids are picky eaters, I asked the restaurant to cook penne with butter; they agreed, and my kids loved it. Staff at the hotel suggested a couple of activities outside the hotel, and we tried them and liked them very much.
The only thing that I didn't like, the room could be a little cleaner; there was dust in the corners of the room, and under the beds.

Family_with_children

6/10

Pleasant

02 Apr 2026

Nisha

I stayed at this resort in Cancún and had a generally pleasant stay, but there were a few things to be aware of.

The room itself was great — spacious, clean, and comfortable, with everything I needed. The property also has direct beach access, which was a highlight, and a small pool area that was nice for relaxing.

However, I was disappointed to find that food was not included. It was described as more of a “European-style” resort, but this wasn’t very clear beforehand. When you think of a resort in Cancún, you often expect at least some form of all-inclusive or dining options included, so this felt a bit misleading.

Compared to other resorts I’ve stayed in, this one felt quite basic in terms of amenities and overall experience. While the beach and room were good, it lacked the full resort feel, particularly on the food side.

Overall, a decent stay if you’re mainly looking for a clean room and beach access, but don’t expect a typical all-inclusive resort experience.

⭐ 3/5

10/10

Exceptional

31 Mar 2026

Alison

Beautiful white sand beach, property is older but in excellent condition, some of the newer properties would have had to choose less desirable beachfront, nice client clientele, away from the rowdyness at some of the all-inclusives.

Family_with_children

8/10

Excellent

28 Mar 2026

david

Issues with room keys not working and wifi connection not working, apart from that it was a good experience

Partner

10/10

Exceptional

28 Mar 2026

Robert

Friendly, relaxed environment with a terrific beach with plenty of comfortable seating. Excellent and varied dining options.

Partner

10/10

Exceptional

28 Mar 2026

Fidela

The room is always clean, staff was great, nice bfast, only thing, the gabage bin is too small i wish it was a bit bigger so it wont be full after only drinking coffee.

Family_with_children

10/10

Exceptional

24 Mar 2026

Qemari

They were very nice and the welcoming.And I liked how close it was to the beach

Self

10/10

Exceptional

22 Mar 2026

Silvina

Beach is excellent - overall great value. Did have noise in hallway several nights woke us up at 2:30 and 4am and door is not sound proof. Overall I would recommend though. Airport shuttle that hotel arranged did not show so bellman was helpful to get us another after waiting 25 minutes.

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Sunil

The lady who checked us in didn’t give us any information about the perks of booking a suite, like access to club rooms, happy hour etc. it was like pulling teeth. This is after spending thousands of dollars. Will never stay here again.

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Stacy K

Plenty of seating at the beach and no issue getting beach towels. In my opinion the restaurants are overpriced, $510 mexican pesos for buffet breakfast per person and paid $90 CAD for 2 simple entrees, burger & fries and a pesto pasta. Wasn't expecting to pay more in Mexico to eat out than in Canada but I guess these are the going rates at hotel restaurants in Cancun.

10/10

Exceptional

21 Mar 2026

Vincent Philip

Wow! Travelling with family and stayed for 6 nights. Can’t imagine how it could have been better. Restaurants were incredible, pools awesome and beach like the postcards!

Family_with_children

10/10

Exceptional

19 Mar 2026

Kim

We were upgraded on arrival to a bedroom with a large outdoor terrace with sun loungers and palm trees. The bedroom was very spacious and light and the design of the room and bathroom and wardrobe area was excellent. The hotel facilities, lobby, reception and pool areas are all very well presented and well maintained. The location of the hotel is in a bay on a lovely stretch of beach and is a 15 minutes walk from shops, cafes and restaurants. The hotel staff are very welcoming and professional. We had a bed and breakfast package and the breakfast choice was first class. A special mention for our maid, Reyna, who cleaned our room (103) every day and was always smiling and cheerful. We would definitely stay at the hotel again.

Partner

8/10

Excellent

17 Mar 2026

Mary

Overall the property was great. While I could hear traffic from my main floor bedroom, the pool & beach areas were a little quiet for my standards. (I was expecting some entertainment but it was non-existent here.) Breakfast was awesome with variety & healthy choices too. The beach was the highlight! Awesome, clean beach.

6/10

Pleasant

16 Mar 2026

Randy

Once you walk into a hotel, you expect to be treated with respect and courtesy. Unfortunately, our experience at the front desk was extremely disappointing.

John, the front desk clerk, did not acknowledge us when we arrived and came across as rude and dismissive. Instead of helping, he seemed uninterested in assisting us and disregarded our concerns. We explained that we had a reservation made through Expedia, but he repeatedly insisted it was impossible because there were no rooms available.

This was simply not true. After checking again, we confirmed that there were actually three rooms still available, including ours, which had already been confirmed. Despite this, John brushed us off and continued ignoring us while staring at his computer, offering no effort to resolve the situation.

Customer service is essential in the hospitality industry, and unfortunately this interaction lacked professionalism and basic courtesy. Someone in that role should be able to treat guests with respect and handle situations calmly and efficiently. First impressions matter, and sadly this one was ruined.

Thankfully, Alejandra later stepped in, located our reservation, and quickly resolved the situation. Her professionalism and willingness to help made a big difference and turned around what had started as a very frustrating experience.

10/10

Exceptional

11 Mar 2026

Margarita

A very nice and clean hotel, excellent staff, very good breakfast. The beach area was great.

Family

10/10

Exceptional

09 Mar 2026

Johanna

I have visited Cancun numerous times and have experienced a variety of resorts, but I cannot recommend this hotel enough. It has been, by far, the best experience I have had in Cancun.

The rooms are clean and spacious, and our suite had a beautiful view of the beach. The food was excellent at both restaurants, and the private beach is absolutely beautiful. The amenities are wonderful, but what truly makes this hotel remarkable is the staff and their exceptional customer service.

Everyone was genuinely kind and attentive, and they truly made our stay an amazing experience. We will definitely be coming back.

Family_with_children

10/10

Exceptional

09 Mar 2026

Stan

Great hotel. Great location. Great and friendly staff.

Friends

10/10

Exceptional

09 Mar 2026

Margarita

This is a very nice hotel, well appointed and comfortable. The beach area is very nice, and the two restaurants we tried were wonderful.

Partner

4/10

Poor

08 Mar 2026

Tracey Ann Mary

Lagoon and city

Family

10/10

Exceptional

06 Mar 2026

Jeanette Felicia

This was our second time staying at the InterContinental Presidente Cancun Resort By IHG. The view was breathtakingly beautiful and peaceful, the property is clean and comfortable, and the staff is amazing! They are kind, friendly, engaging, and willing to speak in English and Spanish as your language skills/comfort allow. My 14 year old American daughter would love to see more food and dining options. But, I was content eating at the restaurant on the beach daily. Five stars across the board! ⭐️⭐️⭐️⭐️⭐️

Family_with_children

10/10

Exceptional

05 Mar 2026

Lovedeep

10/10 - all departments.

Self

8/10

Excellent

04 Mar 2026

Kathy

Staff is great. Room is clean but a little outdated. Spa is definitely not good enough for a 5 star hotel. Small and outdated.

10/10

Exceptional

04 Mar 2026

Sonali

Excellent location. Great beach and views.

10/10

Exceptional

04 Mar 2026

TOMOKO

Clean room, nice staff - room amenities are not always supplied, though.
We stayed on club floor and loved the club lounge especially food and drink services! Highly recommend to stay on a club floor

Family_with_children

10/10

Exceptional

03 Mar 2026

Camilla

the beach area, beach bar and restaurant was great. this part of the beach is amazing and sea is super calm and flat compared to the other side. highly recommend staying here.

Partner

10/10

Exceptional

01 Mar 2026

MAYRA

This resort was excellent in every way. All staff were attentive, rooms nice, clean and spacious. Loved that they supplied water bottles everyday. The place was calm and pleasant. Restaurants on property had delicious food, especially Le Cap, their Sushii menu was amazing. Overall was impressed with the property.

Self

4/10

Poor

01 Mar 2026

Daniel

We stayed here Feb 14 - March 2 in room 412

Unfortunately, the issues we reported early in our stay — including the dangerously fluctuating shower temperature and the malfunctioning AC system — were never repaired, despite being reported to the front desk shortly after our arrival on February 14.
The shower temperature would unpredictably shift from warm to scalding hot without warning, creating a legitimate safety concern. The AC unit cycled on and off every few seconds throughout the night, making restful sleep difficult.
Additionally, due to a separate reservation extension, I had originally booked a higher-category Club room for our final night. When the hotel allowed us to remain in our existing room instead, I was asked to sign a downgrade acknowledgment, but no refund or adjustment for the rate difference was offered.
I want to emphasize that the front desk staff were consistently polite and professional. However, the lack of follow-through on reported maintenance issues and the absence of any meaningful service recovery were disappointing, especially given the InterContinental brand and the length and cost of our stay.
My hope is that management will place greater emphasis on resolving guest-reported issues promptly and proactively in the future.

Pet

10/10

Exceptional

26 Feb 2026

Dianne

The whole resort was really clean, staff was friendly and the breakfast was fantastic.

Partner

10/10

Exceptional

23 Feb 2026

Marcio

Hotel muito bom, com excelente localização e praia privada.

Family_with_children

10/10

Exceptional

22 Feb 2026

Dardana

Friendly Staff

Family_with_children

10/10

Exceptional

20 Feb 2026

Consuelo

Clean room, great customer service and food

10/10

Exceptional

15 Feb 2026

Roman

Staff was absolutely amazing attentive, helpful and friendly.

Le Cap was supper delicious and the sommelier was precise with his wine recommendations.

The El Presidente hotel beach is the most beautiful in Cancun. Excellent relaxing vibe throughout the resort.

Leisure Family

10/10

Exceptional

15 Feb 2026

Alison

Beautiful room with ocean view. Wonderful beachside location. Great breakfast buffet liked beachside tiki bar

Partner

8/10

Excellent

15 Feb 2026

Kay

Clean room Fantastic beach
Amazing food at Le Cap

10/10

Exceptional

14 Feb 2026

Jesus

The rooms were great and cleaned staff was very friendly no issues at all

Leisure Family

10/10

Exceptional

12 Feb 2026

Monique

Very clean room. Excellent service throughout hotel. Would definitely recommend and go back

8/10

Excellent

09 Feb 2026

Dov

Stuff

Partner

10/10

Exceptional

08 Feb 2026

Carla

The resort was extremely clean, staff were wonderful and the food at two restaurants was very good. I usually stay at larger resorts and it was nice being somewhere smaller. Always room on the beach! I would definitely stay again. The spa was top notch!

Leisure Friends

10/10

Exceptional

08 Feb 2026

Pascal

Wonderful experience to relax.

10/10

Exceptional

05 Feb 2026

Sabia

Marvellous experience

Leisure

6/10

Pleasant

01 Feb 2026

Linda Joy

Reserved a king bed room. Arrived at 8pm and room was still not ready. Waited 35 minutes and then was placed in two queens room instead of King. Stayed five nights and checked multiple times for potential move to king room. Never accommodated. Also hotel wouldn’t honor resort credit advertised in my purchase thru Expedia. And they wouldn’t give me my IHG points as a rewards member because I booked through Expedia.

Business_and_leisure Partner

10/10

Exceptional

31 Jan 2026

roxan

Yes

Partner

10/10

Exceptional

30 Jan 2026

Mark Kimberlin

Everything was good, food at the hotel was expensive . Room and pool area very good.

Leisure Family

10/10

Exceptional

29 Jan 2026

Erik

Amazing staff. View. And amenities!

10/10

Exceptional

28 Jan 2026

Nour

Beautiful resort and very friendly and friendly staff! Loved everything about the resort!!

Leisure Family

10/10

Exceptional

26 Jan 2026

Frank

Quick check-in. Staff at the daily breakfast and happy hour was amazing. Make sure you tip them a few bucks!

Partner

10/10

Exceptional

26 Jan 2026

Bobby

Great beach front

10/10

Exceptional

25 Jan 2026

Carl

Yes, and yes

8/10

Excellent

25 Jan 2026

grace

Hotel was beautiful but very dated

10/10

Exceptional

22 Jan 2026

Dassi

Lovely staff, clean room, beautiful pool and beachfront

10/10

Exceptional

14 Jan 2026

Laura

Room was spacious and clean. They didn't have the room I booked with two beds available which probably deserves 4 stars but they offered other amenities to make up for it.
Food was above average. Great beach.

10/10

Exceptional

11 Jan 2026

Louise I

Staff was great. Pool and beach area were so convenient and well kept. Would absolutely stay here again!

Leisure Family

10/10

Exceptional

08 Jan 2026

mark

clean room, towels provided twice a day (during room cleaning and towel refresh around supper), bottled water every day,... Staff very pleasant and helpful.

Leisure Family_with_children

10/10

Exceptional

06 Jan 2026

Kenel

I stayed here with my elderly parents and two teen boys. We initially did not like our rooms, but after contacting the hotel, they were able to move us. We all had a amazing time! There is something for every age group. The hotel has thought of literally everything to make the trip pleasant and enjoyable. Best of all the beach has very gentle waves owing to it's location on Cancun. We've stayed at other resorts along the main strip, and while those hotels are nice, the waves are very strong and made it difficult (and dangerous) for my children to safely swim in the ocean.

Leisure Family

10/10

Exceptional

05 Jan 2026

Loretta Ho

Every staff member was friendly and helpful. Resort was beautiful and peaceful. Food was good. We truly enjoyed our stay!

Leisure Partner

8/10

Excellent

05 Jan 2026

Fatima Barbosa dos Santos

The room was clean, and the staff are great.

Leisure Family

10/10

Exceptional

30 Dec 2025

Amy

The grounds are beautiful and the club lounge is fantastic. The building and rooms are a little dated but really good value overall.

Leisure Family

10/10

Exceptional

30 Dec 2025

roksana

Originally everything went wrong Andreas bad. The room was not what we were told would be, the night staff at the desk was lying and insisting that our room was not garden view while we were told it was.
However the next day the manager by the name of Alex changed everything. He was very polite. He tried everything he could to help us. He assured us that he will look for a garden view room and as soon as there is an opening he will transfer us there. Which he did! In less than one day he found us a room with a beautiful garden and ocean view.we were so delighted and on top of it the next day he surprised us and sent a basked of fruit and chocolate to our room to make up for any inconvenience that originally we had to go through.
I was so upset the first night that was planning to write a bad review for the hotel but Alex saved the hotel from the bad review and made our stay a pleasant stay.
I highly recommend him to get a promotion or raise!

10/10

Exceptional

29 Dec 2025

shudong

Very clean. The room keeper clean the bathroom and give the towels at least two times a day. Very convenient to go to beach directly and have heated pool, jet tubes. Many beach chairs for free use.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Soma

The property is ideal for families, and has a great spa.

Leisure Family_with_children

8/10

Excellent

28 Dec 2025

José Luis

Excelentes instalaciones de playa

10/10

Exceptional

26 Dec 2025

Adad

Excellent service nice beach. Too short a stay.

Family

6/10

Pleasant

26 Dec 2025

Anas

This is not a 5 star hotel by any means. The hotel needs some serious updating. The room shows quite some wear and tear and the service is average. For the price that they charge, I would have expected a much better service. The curtains are not blackout leading to high luminosity in the morning.
Room service is very average with beds half made. The breakfast buffet is average with very limited choices.
If I had to rate the hotel, It would be less than 4 stars.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Sohaib

Amazing everything! Staff alone made it 5*! Room, restaurants, ambiance... just wow.

Leisure Self

8/10

Excellent

24 Dec 2025

ALPER

It was good

10/10

Exceptional

22 Dec 2025

Vadim

Room is excellent

10/10

Exceptional

20 Dec 2025

John

Excellent Service and private and personable staff - I'd recommend this for its location and the resorts overall quality.

Leisure Friends

10/10

Exceptional

18 Dec 2025

David Andrew

Everything was great as always.

10/10

Exceptional

17 Dec 2025

Mario

Staff was very attentive. Had to wait a few minutes and had the coffee at the coffee station. I mentioned it was cold. She came back with a fresh Americano. Room was clean and ready.

Leisure Self

8/10

Excellent

16 Dec 2025

Jacqueline

Nice view from room. Property amenities good. Lots of little bites in the club lounge. I found it weird that my room minibar was locked. I asked the staff and apparently I had to call to have it unlocked? Never had that experience before. So no access to a mini fridge

Leisure Self

10/10

Exceptional

15 Dec 2025

Leslie

I loved this property. It was great value. They had morning coffee pretty much most of the day and always ice cold water in lobby.

Leisure Self

8/10

Excellent

15 Dec 2025

Not bad. The hotel restaurants could be better

6/10

Pleasant

14 Dec 2025

kosalram

We experienced an issue during our stay on the night of 10 December 2025. Water began dripping from the ceiling and gradually moved towards the bed, causing significant inconvenience.

We informed the hotel lobby around 11:00 PM, but there was no immediate response. As the situation worsened, we had to personally go to the lobby to seek assistance. It took approximately one hour for the issue to be addressed and resolved.

Due to this delay, we were only able to go to bed around 12:00 AM, which disrupted our rest and overall comfort during the stay.

8/10

Excellent

13 Dec 2025

Carol

The property was very well groomed. When we went to our room there was no water, one cup for hot drink, and very little tea. This was all fixed when I called the front desk.

Leisure Family

8/10

Excellent

12 Dec 2025

jun

Good

10/10

Exceptional

12 Dec 2025

Matthew

Rooms were clean although the beds were not the most comfy. Location was fantastic and the beach was the best!!

Leisure Family

8/10

Excellent

09 Dec 2025

Dawn

Room was nice, clean, beautiful scenery. Needs more storage space and a microwave.

Leisure Partner

4/10

Poor

09 Dec 2025

Ming Johnny

Room taken is absolutely deviated from what is advertised. Manager at that breakfast place is rude and so as most of their unattentive staffs. Quite awful experience and definitely not worth the monies.

Leisure Family

10/10

Exceptional

08 Dec 2025

Lucia

They gave us a bedroom on the first floor close to the ice maker room that was extremely noisy, we complained and they moved us to another room.
Loved the beach and the food.

6/10

Pleasant

07 Dec 2025

Shawn

Room was good. Staff courteous. Amenities more Buffett options for family. Portions were very small. More access to concierge for transportation , entertainment, and restaurants seem , seem to far away.

10/10

Exceptional

07 Dec 2025

Ingrid

Beach was amazing. Service and a staff were attentive and conversational. This is our third time visiting Cancun, and our second time staying at intercontinental. My mom loved this hotel because of the quiet area away from the lights and noise, but also it’s close enough if you do get bored and want to walk in the evening to the area for shopping. My mom loved talking to locals in the hotel and it reminded her of home, everyone was nice with good sense of humor. Hotel room had everything you might need, bed was very comfortable and beach view was nice, if you could get a higher view that would be ideal. But who’s staying in their hotel room all day anyways?

Leisure Family

10/10

Exceptional

06 Dec 2025

Mohammed

Excellent service. Staff was amazing and helpful. Specially concierge desk went above and beyond to fulfill my needs. Also both managers on the reception desk understood my needs and helped me to upgrade my room to 615 which was sea view . Had an excellent time with family. Will definitely go back next year

10/10

Exceptional

06 Dec 2025

Vinod

Amazing resort

Business_and_leisure Family_with_children