Name: Hotel Milan Costa Rica
Address: Calle 20 Con Avenida 7, Esquina, San José, 10102, CR

10/10

Exceptional

31 Jul 2026

Sheily

El precio fácil acceso al centro desayuno y personal

2/10

Poor

31 Jul 2026

Jhon

Our experience at Hotel Milan was extremely disappointing. While we want to recognize that the front desk and housekeeping staff were consistently polite, professional, and genuinely tried their best to assist us, it became clear that the underlying problem is the lack of investment in maintaining the property.

During our stay, we were forced to change rooms four different times because each room had serious maintenance issues. The problems included malfunctioning air conditioning, refrigerators that did not work, electronic door locks with dead batteries, broken toilets, and other basic deficiencies that made the rooms unsuitable for guests. Every time we moved, we hoped the next room would resolve the issues, but unfortunately a new set of problems appeared.

Upon arrival, after seeing the poor condition of the hotel and the room assigned to us, we immediately requested a full refund because the accommodations did not match the standard we had reasonably expected. Despite the obvious maintenance deficiencies, the hotel refused to provide any refund, leaving us with no practical alternative but to remain at the property while repeatedly relocating between rooms.

This experience was frustrating, stressful, and a significant disruption to what should have been a relaxing trip. The employees deserve credit for their courtesy and willingness to help, but they simply cannot compensate for the hotel’s lack of maintenance and investment. The responsibility ultimately rests with t

10/10

Exceptional

16 Jul 2026

Yasmin

Staff is very nice and helpful. Place is clean and really decent for what you pay. Location is not super pretty but it's practical especially being next to the bus station.
Overall I had a nice stay, thank you :)

Self

10/10

Exceptional

02 Jun 2026

Stephen

The rooms are smaller but very eficiente with use ofvsoace. Very helpful staff. Restaurant on site. Good for affordability.

Self

4/10

Poor

26 May 2026

Kristian

Places is clean, although very noisy that night. A bunch of obnoxious people hanging out by the lobby

Partner

2/10

Poor

19 May 2026

EDMA R

Completely dirty room! Stains bed sheets and yellow. Room stick humidity and sewer. Very noisy. You can hear everything in that cave. Bathroom as dirty as possible. The hotel old nothing to do with the pictures Expedia has. Is a vey old smelly horrible hotel in a very dangerous zone. I have to booked another hotel asap

Self

8/10

Excellent

27 Apr 2026

Brian

Room was much smaller than expected and the bathroom was very tight but it was fine for a night

Self

6/10

Pleasant

16 Apr 2026

Nolan

I have stayed at the Milan regularly for almost 5 years. Previously I felt the value was ok, so I returned again and again. The last time I stayed was yesterday April 15th, 2026 and I have to say that I was disappointed. Trying to rest in the afternoon but unable as the staff made a ridiculous amount of noise and constant conversation. Due to the tile floors and flat surfaces, the noise is amplified and it was impossible to get the rest I desperately needed. Also, I found some of the staff uncooperative and with a bad attitude. There are many choices in this neighborhood ans I will choose an alternative hotel. It is a shame that customer loyalty doesnt count anymore

Self

4/10

Poor

14 Apr 2026

Hilton

Room was somewhat clean, tiny bathroom (RV-sized) horrible toilet paper, no AC, loud street noise, upstairs and hallway noise, friendly staff, limited breakfast, dangerous neighborhood at night and walking distance to services. Keep your expectations low—wouldn’t come back.

Self

4/10

Poor

09 Apr 2026

James

This was the loudest hotel I’ve ever stayed at. And it wasn’t just normal street noises. The design of the hotel is such that some rooms have a window into the lobby. Guests and staff sat at the lobby tables (right outside our random window) talking loudly all night. Light from the lobby also poured in through the semi-sheer curtains. It was odd. And even with earplugs, it was unbearably loud. Also, be warned, there is NO PARKING at the hotel and not much safe overnight parking nearby.

4/10

Poor

06 Apr 2026

Kenneth

No cuenta con estacionamiento
Te dicen que son 100 metros pero en realidad son 300 metros
Es una área que no es muy segura
No lo recomiendo

Partner

6/10

Pleasant

26 Mar 2026

Salvador

For the money was ok just to lay ur head and go out and explore is ok
But the picture where miss leading everything was much smaller that expected

Partner

2/10

Poor

24 Mar 2026

Ramon Angel

No parking there, if you park on the street the cops take your license plate

4/10

Poor

18 Mar 2026

Laura

Breakfast good. Old v. soiled linens need replacement ASAP.
Noisy!

Self

8/10

Excellent

17 Mar 2026

Nannette

Our room had a hot shower but also an ac unit that made a noise ALL NIGHT LONG.

Partner

8/10

Excellent

16 Mar 2026

Claudio

Quisiera compartir mi experiencia reciente en sus instalaciones. Si bien el hotel presenta un diseño muy agradable, lamentablemente noté la ausencia de tomas de corriente y aire acondicionado en la habitación. Espero que esta información sea útil para futuras mejoras.

2/10

Poor

15 Mar 2026

Wanda

Pros: bus terminal around the corner, walking distance to central market, museums.
Cons: ghetto area, homeless people, garbage in street, smells of urine outside area, extremely noisy inside/outside. Advised by local police not to walk around area after dark. On Tuesday morning March 10, 2026 I woke up with bites on back, arms, stomach and face. Asked staff to change bed linens which they did. Wednesday morning March 11, 2026 I woke up due to itching and discovered more bites on my thigh. I asked for a room change which they did. The manager emailed me respectfully that I should change my sleepwear as they have not had any issues with bedbugs since opening. After the insinuating and offensive email remark I Left 2 days earlier for another hotel.

Self

6/10

Pleasant

13 Mar 2026

Maximilian

Good place to stay near the North bus station but there was a loud banging sound (from the air conditioner?) every 30 minutes or so the whole night which kept waking us up. Also the sound insulation of the room is terrible and you'll be up with the 6am construction sounds. Otherwise, it was fine.

Partner

8/10

Excellent

11 Mar 2026

David Allan

Hotel Milan Costa Rica was very nice for the price, conveniently located in San Jose, and the free breakfast was very good. Walls are very thin but luckily most guests were quiet in their rooms and in the hallways.

Partner

8/10

Excellent

08 Mar 2026

Martin

Perfect for the budget. 5 minutes walk from buses

Friends_and_family Friends

10/10

Exceptional

07 Mar 2026

JORGE FRANCISCO

friendly staff, clean room, great location close to the central market

10/10

Exceptional

05 Mar 2026

Evelyn

Excelente servicio, muy limpio. La ubicación es central.

10/10

Exceptional

04 Mar 2026

orlando

Clean , great staff, Restaurant,.
Breakfast included. etc.

Self

10/10

Exceptional

03 Mar 2026

orlando

Very clean , great staff, closed to San Jose major avenues and streets

Self

10/10

Exceptional

02 Mar 2026

Daphne

Staff

2/10

Poor

26 Feb 2026

Rylee Marian

Dirty

2/10

Poor

26 Feb 2026

Everardo

Really bad service

Partner

10/10

Exceptional

22 Feb 2026

Alexander Brillon

Muy bien todo

8/10

Excellent

18 Feb 2026

Nabel

Rooms are small and cute, the staff is nice and welcoming, the breakfast is good, the area is congested but convenient

Self

6/10

Pleasant

17 Feb 2026

Becky

Hotel was clean
Where they went wrong is telling us parking is $3000 and the next morning it was $22,000
Took an hour to get the car out and “settling” at $18,000

Friends

10/10

Exceptional

10 Feb 2026

Lisa

Staff were kind and helpful. We had a 1am check in, everything was smooth. Breakfast was great!

10/10

Exceptional

07 Feb 2026

albert

Clean and comfortable room

Leisure Self

8/10

Excellent

02 Feb 2026

Rosemary

Had a good stay. Clean and the complementary breakfast was delicious.

Leisure Partner

2/10

Poor

01 Feb 2026

Haroon

I booked two nights at this place but left after just one night and checked out early the next morning because of how terrible this hotel is. This place is simply unfit for humans or travelers.

The management claims this is a hotel and that it has a rating — honestly, I have no idea who granted this place any classification in the first place.

As a frequent international traveler who has visited nearly 90 countries (some of them more than 15 times), this is the first time in my life I have seen towels and bed sheets stained yellow from old, visible marks. It was absolutely disgusting and unacceptable.

The bathroom can barely be called a bathroom. It is impossible to shower or even use the toilet properly — the space is so small you can hardly wash your face.

I give this place a 1 out of 5, and I truly wish I could give a score lower than zero — like negative temperatures — because this hotel is even worse than that.

Business Self

10/10

Exceptional

22 Jan 2026

Andrew

They speak English at the front. Friendly. Room is good enough. The area is decent but certainly not a safe area at night

Leisure Self

6/10

Pleasant

13 Jan 2026

Hsin Li

You get what you pay for and this property was pretty underwhelming. The staff were the best part of the hotel, as they were accomodating and kind even when there was a language barrier. However, the room was very dated and linens / towels rather old and used. We had only one working plug (none of the USBs worked) and the bathroom was quite musty. The following day we lost power right after breakfast (which was good, I liked that it included breakfast) so it was unfortunate as we couldn't charge our devices. Granted, this wasn't the fault of the hotel. I think this is an acceptable place for a one night stay in transit to somewhere else (which is why we chose it). It's not too expensive and the location is close to the Central Market and Bus Station. But manage expectations as the rooms are old and you may not be that comfortable.

Business Partner

10/10

Exceptional

08 Jan 2026

Scott

Great value for the money. Rooms are small and basic, but clean and easily accessible. Quiet, private location. Great value for the money!

Self

10/10

Exceptional

07 Jan 2026

Kenneth

The room was very clean as was the rest of the hotel. Small but comfortable and great for the price. Very close to the Terminal Pulmitan Cañas bus station which was very convenient for me. Breakfast was great and it was nice to have the restaurant there for lunch. Easy Uber pick-up.

Self

10/10

Exceptional

03 Jan 2026

Daniel

Some rooms with Windows. For me I think IT is better. It was clean. People are vert Nice. FREE breakfast (small, yet very good)

Leisure Family

8/10

Excellent

01 Jan 2026

William

Was good. The area in the evening Seemslihke vulnerable

10/10

Exceptional

30 Dec 2025

Daniel

All good

10/10

Exceptional

30 Dec 2025

Renu

We had a great stay.

Leisure Family

10/10

Exceptional

29 Dec 2025

Robert A

Yes, was very clean

Leisure Partner

10/10

Exceptional

25 Dec 2025

Daniel

Super corteous & very clean.
A tad noisy thought.

Leisure Family

8/10

Excellent

24 Dec 2025

Diane

Small room, however good for 2 nights.
Staff was very pleasant. Breakfast accomodation is next door and pleased with the food.
Area of the hotel was safe, good lighting and security.

Leisure Family

10/10

Exceptional

15 Dec 2025

Lina

This hotel is one of the nicer hotels here in downtown San Jose. The staff was outstanding. The room was great. I do recommend them. The only drawback I could see was that they didn’t have but one outlet to charge my phone with, and it was in the bathroom that was the only complaint I might’ve had other than that was perfect.

Leisure Self

10/10

Exceptional

08 Dec 2025

Samit

good location, nice neighborhood, good breakfast, helpful staff. nice and clean

Self

10/10

Exceptional

01 Dec 2025

Avery Max

It was clean and they were helpful gave me tips and when I was on some excursion they held my room so I wouldn't lose.

Leisure Self

8/10

Excellent

29 Nov 2025

Sunita

Friendly staff. A big shout out to Andres who has a wonderful smile. He helped us with directions and gave us pamplets of places to see. Also adviced on wearing our backpack in the front and being careful with our cell phones.
The room could use a more thorough cleaning. Found a sock under the bed.
My stay was otherwise comfortable.

Leisure Partner

4/10

Poor

26 Nov 2025

Clayton

The room is the tiniest thing. Can’t open the door without hitting the bed and you can only take 2 steps in the bathroom. My buddy paid barely anymore and got a full kitchenette and separate bedroom at another place close by.

Business Self

10/10

Exceptional

25 Nov 2025

Ivan

We stayed at hotel milan as a transition from our flight to san jose, to our adventures outside of the city. The staff were very kind and friendly and accommodating to our two year old son. We were particularly happy with the maintenance worker, who went above and beyond his job to make our stay comfy, especially given that we have a small child. Thank you.

Leisure Family_with_children

6/10

Pleasant

08 Nov 2025

Alfredo

Somewhat, there were some things that could be better, I’m not gonna go into specifics, overall everything was okay .

6/10

Pleasant

26 Oct 2025

Natalie

The toilet in the room was broken and we had to move into a new room, which was smaller, but worst part, it had window openings and at night, if someone walked buy, the corridor lights went on and were bright, constantly waking me up.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Rahiel

It is good

10/10

Exceptional

27 Sep 2025

Hector

Nice location and clean

8/10

Excellent

25 Sep 2025

Richard

Perfectly adequate hotel for the price if you need to get an early bus at the Terminal Atlantico Norte (350m away). No windows in the room and no elevator, but that wasn't a problem for us.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Elian

Buen lugar para poder descansar y continuar con tus actividades y tours

Leisure Self

4/10

Poor

18 Sep 2025

David

No place to sit in the room. Noise from the first floor lounge can be heard in my second floor room. No noise protection and very poor air circulation.

Leisure Self

6/10

Pleasant

29 Aug 2025

Nancy

The hotel definitely need some more TLC, the rooms are so inappropriate sized for what is shown definitely good angle taking on the photos shown in the app so very deceiving , they were accommodating with us with room change with an additional fee of course . The hotel is located right by a very busy street right across two warehouse for souvenirs and nick knack which is awesome if u need some busy which can be quite noisy at night esp when this chicken rotisserie store blast it’s music more that one occasion of our stay , fairly clean if I may say but the toilet paper holder is inconveniently located in a very small bathroom on the back side right on top of the tank so you see how difficult that would be , the toilet paper is rough and cheap . Breakfast is included but honestly not a lot to choose from and you have to constantly ask for a voucher to get your breakfast. You still would want to eat somewhere after or not have the breakfast there at all .We saw two mini cockroaches in our . The staff was nice and friendly only the day staff speaks English the night ones not so much. Most are friendly but there is this one lady staff that works at night that is not so pleasant at all she gives u a look of suspicion. There is a hot and cold water station does not provide any tea or coffee.oh coffee is certain hours . Overall it’s good stay for people who just needs a place to sleep nothing more .

Leisure Friends

6/10

Pleasant

24 Aug 2025

Michelle

Very small room and shower. Definitely a place for short visits.

Leisure Family

10/10

Exceptional

10 Aug 2025

Rian Hemraj

The rooms are a bit small but align with the price. If you're looking for a comfortable bed and very cozy space on a budget, this is the place for you. The staff were warm and welcoming and breakfast was delicious.

Close proximity to stores, parks and restaurants, but the area doesn't feel like the safest after late hours.

The stay was satisfactory but would have been better if there was backup power. There was a power outage on the final day of our stay and we weren't able to pack early as we were in complete darkness in the room, and it got hot.

Leisure Partner

4/10

Poor

09 Aug 2025

Erica

Didn’t feel safe in the area AT ALL. Do not stay here.

Leisure Partner

10/10

Exceptional

04 Aug 2025

Zonelle

It was ok

8/10

Excellent

02 Aug 2025

Jedrick

The property was okay. Small room and bathroom.though. Good for a night or two and thats about it. Budget and you get what you pay for.

Leisure Self

2/10

Poor

15 Jul 2025

Verified traveler

Not very central, but you can still walk to the main areas. Check-in took about 10 minutes, the front desk was distracted, and I even saw them possibly reviewing their own hotel on Google, which was sketchy. The noise was awful. I could hear people walking by, talking loudly, and even moaning from other rooms. Not sure if it’s the walls or just bad layout, but it made sleeping really difficult. The motion light outside kept switching on whenever someone passed, lighting up my room every time. The room was super basic, tiny bathroom, no chair or table. I didn’t get to try the breakfast, but they did give me a pre-packed sandwich since I left early, and that was actually good. Overall, it was a bad stay. I wouldn’t come back.

Self

10/10

Exceptional

15 Jun 2025

Daniel

Friendly

4/10

Poor

06 Jun 2025

Adam

The location was great. You are close to everything. The room was below basic and the restroom was super tiny. I'm already a short guy but I felt even shorter in that restroom. It is a really bad set up. The area around the property is way to noisy. At 4am someone outside was smashing metal it sounded like they were working in a shop. It is way to noisy in this area. Your sleep will he compromised. Convenience is all this hotel is good for. I also got food poisoning from their partner restaurant next door.

Leisure Self

8/10

Excellent

05 Jun 2025

Michael

The staff was wonderful, very friendly and accommodating. The rooms are small, but we enjoyed the food. Special thanks to the restaurant and front desk for helping arrange transportation!

2/10

Poor

03 Jun 2025

Musa

This location was terrible, ended up spending extra money for a different hotel cause refunds were not an option, very disappointed by Expedia

Leisure Friends

10/10

Exceptional

06 May 2025

Joseph

Great property, super helpful staff, and a really good location with easy access to local transportation. Uber is very available in the area, and all the drivers know where this hotel is located. It's a little noisy, because you're in the city, but very tolerable. Staff is great, though most of them don't know much English, so make sure you have an app ready for translation if you haven't dusted up on your Spanish in a while (several workers did know some English).

Leisure Self

10/10

Exceptional

05 May 2025

Kenyatta

Hotel was very clean with free breakfast and hot showers room service was excellent

Leisure Self

10/10

Exceptional

23 Apr 2025

Eric

Great Place!

Leisure Partner

6/10

Pleasant

20 Apr 2025

Kevin

First time in Costa Rica and stayed at Hotel Milan.
PROS:
- restaurant downstairs (not always open) but conve

6/10

Pleasant

01 Apr 2025

Miguë

Overall, the hotel offered good value for the price paid. However, the rooms lack exterior-facing windows, with the only windows opening onto the main covered hallway.

As a budget-friendly hotel, it is popular among locals for short stays, including one-night stands. To clarify, this is not a designated “sex hotel” but rather a decent, affordable option that some guests use for that purpose. As a result, you may occasionally hear some intimate sounds from neighboring rooms.

One disappointment was finding dried urine drops on the toilet, though aside from that, the room was clean. Another issue was the morning noise level—housekeeping staff were talking loudly, and their radio communications were set at a high volume. I strongly recommend that management equip staff with headsets or earpieces to minimize disruptions for guests.

Leisure Self

10/10

Exceptional

31 Mar 2025

Castillo

👍

4/10

Poor

02 Mar 2025

Jose

Me senti muy inseguro caminando por el área incluso en el dia. El personal del hotel nobes amable, en especial una joven que trabaja el turno denoche. Acepto las señoras de limpieza.

Business_and_leisure Friends

10/10

Exceptional

22 Feb 2025

Mary Anne

Good location to bus stations.

8/10

Excellent

15 Feb 2025

Mary Anne

Clean, secure and central to walking to the bus stations.

Leisure Partner

10/10

Exceptional

15 Feb 2025

Mohammad

great staff

Leisure

10/10

Exceptional

10 Feb 2025

Karina

Staff was super friendly. They didn’t have elevators. They had a restaurant attached to the hotel. It was close to shopping centers and restaurants. The hotel was clean.

Leisure Self

6/10

Pleasant

02 Feb 2025

Gerrit

No Hot water and no windows

Leisure Partner

8/10

Excellent

10 Jan 2025

Sandra

Close to the bus station and downtown shopping.

Leisure Partner

4/10

Poor

08 Jan 2025

Sulay

Omg..ALOT of police in the area, we feel unsafe

Leisure Family

2/10

Poor

20 Dec 2024

Ievgen

Unfortunately, it was a disappointing experience. The room was tiny, A/C kept making a terrible noise. The area had a lot of homeless people.

Business_and_leisure Family

6/10

Pleasant

02 Nov 2024

Alejandra

Not a huge fan of this hotel. Our room was extremely small, there was barely space around the bed to walk around. You can also hear everything going on in the hallways or in other rooms. Our bed sheets and comforters had a lot of stains on them. The bathroom was clean but again very small. The breakfast was ok but a bit limited. Also, there is no air condition, only a fan. Overall kind of disappointed with our stay.

Leisure Partner

10/10

Exceptional

12 Oct 2024

peggy

Hotel Milan is a nicely renovated small hotel. The room was small but well arranged. We had everything we needed. The staff were very friendly and helpful. The breakfast was very good. We will stay there again on our next visit!

Partner

10/10

Exceptional

03 Oct 2024

Lidonski

I like everything

8/10

Excellent

02 Oct 2024

Windel

Good

Self

10/10

Exceptional

01 Oct 2024

Thomas

It was a nice place, and the safe was great.

Leisure Friends

4/10

Poor

01 Oct 2024

Shahram

Its cleean, but many rooms don’t have windows to street or fresh air. And no one tells you when you wanna book . Expedia should take care of it

Business Self

6/10

Pleasant

16 Sep 2024

Jose Miguel

Just good to sleep that’s all

10/10

Exceptional

15 Sep 2024

Andrew

Great place

6/10

Pleasant

31 Aug 2024

James

Loud construction at 6 am

Leisure

10/10

Exceptional

18 Aug 2024

Mario

I like the darkness of the rooms easy to sleep

Business Self

10/10

Exceptional

05 Aug 2024

Windel

Sweet

Very good

Partner

10/10

Exceptional

25 Jul 2024

gloo

Everything was amazing. I've enjoyed so much

10/10

Exceptional

19 Jul 2024

KELLY

As a single traveler, this small but clean boutique style hotel was exactly what I had hoped for during my stay in San Jose. Every day I booked an adventure, so I didn't hang out all day. The staff was exceptional, especially Melissa and Brandon! The restaurant next door was perfect for a quick bite after all day excursions. After taking a taxi downtown, I was able to walk back easily. The group tours were excellent, too!

This is not a resort location, but a better option than a hostel for small groups or individuals ready to explore Costa Rica and have a safe place to stay.

Leisure Self

8/10

Excellent

01 Jul 2024

Derrick

Good place to stay

2/10

Poor

22 May 2024

Romulo Carlos

Área peligrosa NO tienen parking

Self

8/10

Excellent

04 May 2024

BENJAMIN

too many restrictions..call them before you book!sounds like jail..make sure you call them and understand everything before you spend your money on them

Leisure Self