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Bed & Breakfast
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Breakfast is included with your stay.
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Hotel Palma Real
San José / Central Valley · Costa Rica
Calle 50, Avenida 9 Sabana Norte. 200 Mts. North oView location
8.4/10Excellent1,001 Reviews
Cleanliness8.6/10 8.6
Service8.8/10 8.8
Comfort8.2/10 8.2
Condition8.0/10 8.0
Location7.8/10 7.8
Neighborhood8.0/10 8.0
Value8.0/10 8.0
Amenities8.4/10 8.4
See all ratings- Business hotels
- Sustainability certification
- Most popular
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Palma Real
The Hotel is just a 5 minute walk from San José center, the capital of Costa Rica, and only 15 minutes by car from Juan Santamaría International Airport. Furthermore, it provides easy access to the main business, shopping and leisure areas in the capital.
In 2010 the hotel was renovated and presently boasts very modern facilities and many services, especially for guests visiting San José on business. The hotel has a fully-equipped business center with internet access, photocopiers, fax, messenger service and plane ticket confirmation service.
In addition, it has comfortable and spacious rooms that will make your stay relaxing and pleasurable. The Palma Real hotel has obtained the Sustainability Certificate, which helps to preserve one of the most virgin destinations in the world.
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You'll be centrally located in San José with a stay at Hotel Palma Real, within a 15-minute walk of National Stadium of Costa Rica and Museum of Costa Rican Art.
This casino hotel is 2.1 mi (3.4 km) from National Theater of Costa Rica and 2.4 mi (3.9 km) from Jade Museum. Make yourself at home in one of the 68 air-conditioned rooms featuring LCD televisions. Your bed comes with down comforters and premium bedding.
Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms.
A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours).
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
VIP Access
Car recommended
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- A car is recommended for transportation to and from this property.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
-
Minimal age
18
-
Optional fees
- Airport shuttle fee: USD 40 per person
- Airport shuttle fee per child: USD 40 (from 5 to 12 years old)
- Nearby parking fee: USD 12 per night(131 ft away; open 24 hours)
- Pet deposit: USD 150 per stay
- Pet fee: USD 20 per pet (varies based on length of stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Sabana Park
0.6 km / 0.3 mi
National Stadium of Costa Rica
0.9 km / 0.6 mi
Museum of Costa Rican Art
1 km / 0.6 mi
La Salle Natural Science Museum
1.7 km / 1 mi
Parque Municipal Canino
2.3 km / 1.4 mi
Mercado Central
2.9 km / 1.8 mi
U.S. Embassy San José
3.2 km / 2 mi
Central Park
3.3 km / 2 mi
Hospital México
3.3 km / 2 mi
Melico Salazar Theatre
3.3 km / 2.1 mi
Children's Museum
3.4 km / 2.1 mi
San Jose Cathedral
3.4 km / 2.1 mi
Plaza de la Cultura
3.5 km / 2.2 mi
Morazan Park
3.5 km / 2.2 mi
Pre-Colombian Gold Museum
3.6 km / 2.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2005
- Total number of rooms: 68
- Number of floors (main building): 4
- Annexe (s): 1
- Junior suites: 4
- Suites: 1
- Superior rooms: 1
- Accessible rooms: 2
- hotel
- American Express
- EC
- Diners Club
Show 54 more facilities & services
- MasterCard
- Visa
- City centre
- Nearest Bus / Metro Stop
- Entertainment Area
- Wheelchair-accessible
- Car parkExtra charge
- Key Collection
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Transfer serviceExtra charge
- Secure parking
- Valet parking
- Airport ShuttleExtra charge
- Room service
- Laundry service
- LaunderetteExtra charge
- Multilingual staff
- 24-hour security
- Bellboy service
- Smoke detector
- Currency exchange facilities
- Lift access
- Terrace
- Concierge
- Gym
- Luggage room
- Towels and bed linen
- Café
- Bar
- Restaurant
- Banquet hall
- Breakfast room
- Conference room
- Meeting room
- ProjectorExtra charge
- PrinterExtra charge
- PhotocopierExtra charge
- Business centreExtra charge
- Audio-visual equipment rentalExtra charge
- Casino
- Costa Rica Certification for Sustainable Tourism (CST)
- Breakfast buffet
- Breakfast served to the tableExtra charge
- Buffet lunchExtra charge
- À la carte lunchExtra charge
- Set menu lunchExtra charge
- À la carte dinnerExtra charge
- Special dietary optionsExtra charge
- Vegetarian meal
- Identification card at arrival
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palma Real
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palma Real
Room RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE STANDARDSUITE • STANDARDSUI.ST
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palma Real
SUITE STANDARD
Room photos
9 photosSelect a photo to open the full-screen viewer.
Photo unavailable
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Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 26 m²DBL.ST-2
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width, Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wake-up service
- Alarm clock
- Toiletries
- Desk
- Make-up mirror
- Cable TV
- Bathroom
- Shower
Show all 22 amenities
- Bathtub
- Hairdryer
- Direct dial telephone
- TV
- Minibar
- Tea and coffee making facilities
- Carpeted floors
- Centrally regulated air conditioning
- Individually adjustable air conditioning
- Safe
- Wheelchair-accessible
- Housekeeping
- Telephone in the bathroom
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palma Real
DOUBLE STANDARD
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width, Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-2
Room amenities
- Wake-up service
- Alarm clock
- Toiletries
- Desk
- Make-up mirror
- Cable TV
- Bathroom
- Shower
- Bathtub
- Hairdryer
- Direct dial telephone
- TV
- Minibar
- Tea and coffee making facilities
- Carpeted floors
- Centrally regulated air conditioning
- Individually adjustable air conditioning
- Safe
- Wheelchair-accessible
- Housekeeping
- Telephone in the bathroom
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palma Real
JUNIOR SUITE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palma Real
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palma Real
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE STANDARDSINGLE • STANDARDSGL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palma Real
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palma Real
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARD • 47 m²JSU.ST
Room overview
Non-smoking room- Room size
- 47 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Carpeted floors
- Minibar
- Radio
- TV
- Direct dial telephone
- Hairdryer
- Bathtub
- Shower
Show all 21 amenities
- Bathroom
- Telephone in the bathroom
- Cable TV
- Make-up mirror
- Bathrobes
- Desk
- Toiletries
- Alarm clock
- Wake-up service
- Wi-fi
- Safe
- Individually adjustable air conditioning
- Centrally regulated air conditioning
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palma Real
JUNIOR SUITE STANDARD
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 47 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: JSU.ST
Room amenities
- Carpeted floors
- Minibar
- Radio
- TV
- Direct dial telephone
- Hairdryer
- Bathtub
- Shower
- Bathroom
- Telephone in the bathroom
- Cable TV
- Make-up mirror
- Bathrobes
- Desk
- Toiletries
- Alarm clock
- Wake-up service
- Wi-fi
- Safe
- Individually adjustable air conditioning
- Centrally regulated air conditioning
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 1 • Children: max. 1
- Room type
- DOUBLE SINGLE USE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palma Real
DOUBLE SINGLE USE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 1 • Children: max. 1
- Room type
- DOUBLE SINGLE USE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DUS.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palma Real
JUNIOR SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: JSU.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO BEDSSUITE • TWO BEDSSUI.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palma Real
SUITE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Palma Real
100
reviews shown
Leonardo Reyes
Las atenciones del persona son excelentes. No dudaría volver en mi próximo viaje.Gracias.l
Gonzalo
Lo único es que la piscina que se muestra en las fotos no está en el hotel sino que es compartida con otra propiedad que está dos casas más abajo del hotel.
Por lo demás muy bueno
Por lo demás muy bueno
Annelice
Un lugar muy accesible cerca de restaurantes y limpio, staff muy dispuesto a ayudar y exelente servicio al cliente
Kalen
No es la primera vez que me hospedo acá. Excelente, con acceso a otros lugares. El desayuno muy bueno, a excepción de los huevos revueltos 👎. Esta vez no topamos con buen servicio al cliente, por una actividad que teníamos sabíamos que nos íbamos a demorar en entregar la habitación, consultamos por late checkout, nos explicaron todo, incluso que debíamos pagar si los pasábamos de cierta hora, estuvimos de acuerdo; sin embargo, unos de los empleados en front desk nos acosó hasta el cansancio diciendo que lo podíamos pasar de la hora que nos dijeron sino tendríamos que pagar. A nuestro regreso, nos recibió con la misma actitud grosera. Nosotros en todo momento estuvimos de acuerdo en cancelar la “penalización” por entregar tarde la habitación. Lástima las anteriores experiencias, porque no teníamos queja de este lugar, pero muy mal la actitud que recibimos esta vez
Cesar
Excelente atención y personal muy amable. Cochera disponible y una buena ubicación. Ambiente agradable
GUILLERMO
The breakfast is wonderful every day
Staff were helpful
Thank you
Staff were helpful
Thank you
Guillermo
Lugar cerca del centro de San José, tranquilo y con excelente desayuno.
Llubi
The staff was really helpful. The breakfast was delicious.
Marjorie
The staff is very friendly and helpful. All or most are also at least bilingual in Spanish and English, if that is important to you. The location is within the city of San Jose with lots of restaurants, shopping and a large sports complex within walking distance.
Rodolfo
Staff was great, courteous, and helpful. The room was as described. The hotel has a nice restaurant and bar area. The neighborhood is very quiet and it feels safe.
Jack
The staff was great, the breakfast was very good, I have been going to Palma Real for about 20 years and have enjoyed every stay, keep up the good work.
Olman
N/A
Barri
Excellent long stay hotel. Excellent from desk. Very helpful, pleasant, accommodating and professional. Rooms are spacious and comfortable. Close to shops and restaurants. Will stay there again.
Donald
Front desk staff was very helpful and pleasant.
Delia
The breakfast was cold and not appealing. I loved the coffee and fruit. The bread and jam was also very good.
We lunch menu was a little better. However, we bumped into an excellent Italian restaurant just steps from the casino.
We lunch menu was a little better. However, we bumped into an excellent Italian restaurant just steps from the casino.
jarell
Great stay. The onsite restaurant was delicious.
udson
The rooms are very basic to say the least. For what we paid, been to many hotels in the San Jose gam area and this hotel was the most expensive so far, when we arrived the reception said they just finished preparing the room for us, there was 1 towel we were 4, the pillows were terrible. there was no soap in the shower. Not going there ever.
Ken
Late check-in, staff helpful, room great. Breakfast nt huge but lots of local and north American choices. Place out on an open terrace to eat with tropical plants and bird noises.
Ann
The hotel is in a good location for downtown accessibility. It is a 45 min walk or a 13 min Uber ride. The rooms are basic and clean. We had to be moved twice due to lack of hot water the in first room and the shower flooding the room the second room. The third room was good. The hotel staff that we connected with on these issues were very sympathetic and accommodating to get things right for us. The breakfast was good with 4 hot table options, an omelette and waffle table, fresh fruit and juices, cereal and yogurt and of course great coffee. The lounge bar was comfortable and a nice place to meet fellow travellers. The pool area is shared with the adjacent hotel property but the gym is in Palma Real property. The best part of Palma are the 2 concierges that we met and helped us navigate the highlights of San Jose and the surrounding area tours. They rate 6 stars.
Laura
Clean rooms, great service, accommodating.
Very noisy - on 3rd floor you can still hear people talking on the street. The motorcycles and truck drivers engine sounds are loud enough to keep you awake so bring ear plugs.
Very noisy - on 3rd floor you can still hear people talking on the street. The motorcycles and truck drivers engine sounds are loud enough to keep you awake so bring ear plugs.
Anne
The room was spotless, but what stood out was the helpfulness of the staff, particularly the concierge. We appreciated his assistance in resolving an issue with our car rental, even after we had checked out and left. Above and beyond expectations!
Jack
Was good
Michael
All good on hotel choice
Deborah
Super helpful and friendly staff.
Joseph
We stayed in the master suite and it was very spacious, great view especially at night.
Terry
Staff Was amazing! Cleaning service, breakfast and the bar was amazing. We booked our excursions through the hotel and we had an absolutely fantastic experience!
Elvira
Yes The staff was very courteous and helpful. The room was cleaned everyday.
Stanley
Todo excelente pero en la publicación decia parqueo con cochera y no menciona que este tiene un costo extra adicional. Deberian aclararlo en la pagina.
Colleen
All excellent.
milton
Was great
Dwayne
Clean well managed gem of a hotel. Helpful, friendly staff. A very reasonable price. Nice bar and sitting area.
Guadalupe
Do not trust this hotel , i pay Expedia for this reservation and the hotel charged my wife for a new reservation, they ask my wife for a credit card for any additional charges and they just make a new reservation, Expedia need to stop using this hotel or solved this matter or i won't uses Expedia again
FLORY
I always feel welcome and at home when I stay at Hotel Palma Real. Everyone at the hotel is always so nice and attentive. The food is great, and rooms are always clean. Plus, there are nearby buses to go anywhere.
olman
I love to stay here is convenient and clean
Ismael
Parking is a nightmare. Rooms smell bad, intense humidity odor.
Kathia
Cleanliness and lack of maintenance
Alexander
La atencion fue excelente, la ubicacion tb es buena. Pero fotos q tienen en Expedia tienen bastante photoshop porque las habitaciones no son lo q muestran exactamente, por lo
Menos, las habitaciones regulares. La atencion y limpieza si fueron buenas.
Menos, las habitaciones regulares. La atencion y limpieza si fueron buenas.
Gerardo
Staff was excelent! The only problem i had is that the A/C is not strong enough and can get a little hot. I was down at 2 am since i couldnt sleep and they gave me an electric fan and upgraded me to a suite that could regulate the temperature at will, still the A/C was a little lacking but it was enough for me to get comfortable.
The hotel staff was great! Breakfast was delicious and the lunch/dinner options were very tasty. Overall I had a wonderful time at this hotel!
The hotel staff was great! Breakfast was delicious and the lunch/dinner options were very tasty. Overall I had a wonderful time at this hotel!
sheryl
Comfy, clean bed. Nice bathroom. Generally quiet. Breakfast is weak with limited selections.
Ashley
Okay hotel, great staff
I just wish the rooms had ac. I’m a little bougie about ac though bc I live in Houston and just get cranky when it’s humid with no ac😂
I just wish the rooms had ac. I’m a little bougie about ac though bc I live in Houston and just get cranky when it’s humid with no ac😂
Jack
Quite
Alfredo
They were working during all day remodeling the hotel, very inconvenient!
Jack
Was great
Peter
Place was nice, clean and good service. The bartender Nelson was great. Only thing I didn't care for was being charged $12 extra for parking. I don't think there's a need to pay for parking at a hotel.
olman
Always enjoy to stay at this Hotel
Jeffrey
Quiet comfort!
Very friendly reception and helpful staff. You can see that cleanliness is a top priority. The food was very good as well. They offer a secure, enclosed parking area that is monitored by cameras next to the hotel.
Steve
Great property close to the Estacio National. Checkin is at 3pm but does have a luggage hold. Walking distance to the stadium with lots of dining options in the area. Walkable part. Breakfast which is included in the room rate was great. Made to order omelettes; beans and rice, potatoes and sausage along with fruit and breads. Good hearty breakfast and great staff. Recommend
Rosario
La falta de variedad en el desayuno
Halina
Everyone was very nice to me and very helpful
Jack
WISH I COULD HAVE STAYED LONGER
Jeromey
Very helpful and friendly staff
Laurie
Great place to stay!
Clean and comfortable accommodations and a staff that was super friendly and super helpful!
Diego
The property is old and has no amenities. I was never offered any upgrade. Rooms were bare and very outdated. AC unit was incredibly noisy and breakfast staff was not that friendly.
linda
The property was clean. The staff was helpful and great with patrons who don't speak Spanish. Breakfast and other meals were excellent.
Janice
Nice staff. It’s close to airport but if it’s rush hour….doesn't feel too close to airport.
Marc
It was my second day with them, and I always enjoyed the time there. The staff is wonderful.
Milenne
I love the location, the room was nice and clean
olman
Construction. No notice just a rude Awaken early in the morning!
olman
Horrible customer service front desk boss. Construction not acceptable had to move room inconvenient my mother is in a wheelchair downgraded because of the noise not apologetic
DANETTE
Good location....the staff....food....room...everything was excellent.
Marc
This is my second stay here in San Jose. I really enjoy the friendly staff and how accommodating they are.
Randall
Good price and location. Free breakfast. Not a fancy breakfast but plenty of good food. Should add cinnamon rolls with raisins on top.
Juliana
Over all a good place but the first floor rooms near the road were noisy at night and pillows way too hard.
The food was amazing spectacular breakfast
The food was amazing spectacular breakfast
Marc
The staff was courteous and helpful, and I received the traditional Costa Rican hospitality.
Blanca
I was made to believe this hotel was close to the airport but was not and that provided transportation , no, had to pay a taxi from and to the airport. The staff was wonderful and the hotel super comfortable and very clean but Hotels . Com led me there when I specifically asked for the above requirement s, I found out too late when I was left at the airport waiting for a shuttle, next time I’ll book directly with the hotels myself, no 3rd parties 😡
Laura
They were there to greet us and took our suitcases. Check in was easy and simple. Nice room. Food was very close. Nice staff
Jack
I have at this hotel many times and have gotten to know the people there. Enjoy seeing friends again
Lilian
It was good.
john
Very helpful staff at this hotel. Jave at the front was always available to make sure I had everything I needed. Tasty simple breakfast. Would like to see more local fruit choices. Other than that everything was just fine.
This is the third stay at this hotel and I would stay again.
This is the third stay at this hotel and I would stay again.
Sophie
super friendly and helpful staff, the room had nice amenities but the lamps didn’t work and it was a little dirty.
Richard
Cheap sheets on the bed, the lock on door was missing. No aircondicioning. Extremely noisy . Would not recomend
Marc
Great hotel.
Great hotel. Good food! Nicest people work there!
Ishwar
Quit place, surrounding safe,walk freely
Lilian
Very good
It was good
Mark
Affordable and comfortable hotel.
Ismael
The room has unpleasant smell like humidity or old stuff. I tell front desk about it and refused my statement and sent a person with freshener. Bad really bad
Max
The breakfast was terrible
Danny
Great property
jose
Rooms are Ok, only 5 channels on TV. Parking is on the street
olman
Awesome staff extremely helpful
Jacques
A pool would be nice
Natalia
It was a good location to get around by Uber because it was close to everything. The room was good. They charge you $30 for early check in. There were little options for breakfast.
Verified traveler
Excellent in all ways
Dan
The concierge was extremely friendly. Bathrooms are nice.
Bharath
Excellent hotel with very kind staff. The breakfast served was sumptuous
Sudipta
Good breakfast, nice hotel
We stayed only 1 night in this hotel during our 7 days Costa Rica visit in Dec 2023. Everything looks great specifically breakfast.
Verified traveler
Nice hotel near the city centre
Hotel is well located - it only took 20 minutes to walk to the city centre and is right next to La Sabana Park. The staff were nice and helpful, the room was clean and had most of the essentials (there was no safe), and breakfast was good. Would definitely stay again if in San José.
Nora
Habitación vieja y las camas poco confortables. Tiene buen desayuno y el personal muy amable
Sonja
before there was a bathtub now jist shower and floor level is not good water runs out of shwer area . no minibar either
Juan
Receptionist give a copy of my key to someone else and they try to enter the room at night
Abraham
Very reliable as always
Thanks great staff!!!!
Thanks great staff!!!!
Verified traveler
No vaya a este hotel!
Estuve aquí dos noches y realmente JAMÁS volvería. La primera noche fue muy mala, me dieron una habitación con vista a la calle y el ruido era increíble; la gente fuera del casino no dejaba dormir. Las camas sumamente pequeñas (casi que para niños), y la habitación completamente falta de mantenimiento; el televisor no funcionaba y el teléfono tampoco. No había bata de baño, kit dental ni pantuflas, al preguntar en recepción indican que no cuentan con nada de eso. Ni siquiera una botella de agua de cortesía. El room service cobra $3 por llevarte cualquier cosa.Los pasillos huelen a humedad/moho, los cielos de las habitaciones tienen manchas de humedad.
El desayuno es EL PEOR de todos los hoteles en los cuales he estado. Variedad muy limitada (a lo mucho 4 opciones). Al preguntar por otras opciones, mandan a la cocinera a hacer un omelette, que sólo tenía cebolla cruda, jamón (que realmente era mortadela barata) y queso blanco. Además la señora muy grosera y enojada por tener que atenderme. Lo mismo con la mesera del desayuno, cero entrenamiento para tratar al cliente.
Al día siguiente fui cambiado de habitación y la situación mejoró, pues esta era más amplia, moderna y con una cama grande.
Algunas personas del staff de recepción son excelentes en atención. Los de la noche son sumamente groseros, maleducados y además muy desafiantes con los clientes.
Hay que pagar $45 por recibir una visita, y NUNCA lo indican al huésped. NO VAYA A ESTE LUGAR!
El desayuno es EL PEOR de todos los hoteles en los cuales he estado. Variedad muy limitada (a lo mucho 4 opciones). Al preguntar por otras opciones, mandan a la cocinera a hacer un omelette, que sólo tenía cebolla cruda, jamón (que realmente era mortadela barata) y queso blanco. Además la señora muy grosera y enojada por tener que atenderme. Lo mismo con la mesera del desayuno, cero entrenamiento para tratar al cliente.
Al día siguiente fui cambiado de habitación y la situación mejoró, pues esta era más amplia, moderna y con una cama grande.
Algunas personas del staff de recepción son excelentes en atención. Los de la noche son sumamente groseros, maleducados y además muy desafiantes con los clientes.
Hay que pagar $45 por recibir una visita, y NUNCA lo indican al huésped. NO VAYA A ESTE LUGAR!
ELMER
i will be there again soon
Ernesto
The property is OK and looks way better in pictures than it is. They were doing some construction work in several areas, and they started super early, and the noise was terrible. I stayed here because there were no other options close on a good note its pretty centric so you can walk to different places specially on concerts on national stadium
Oscar
Staff enter at midnight in my room when I was sleeping checking if I was at the hotel, THATS A VIOLATION OF MY PRIVACY!
Luis
Friendly staff. Nice room. Will stay again
RIGOBERTO
Hotel has a strategic location easy to access and to move around downtown San Jose. Breakfast was included in rate making it a great choice for us. Room was clean and comfortable allowing a good sleep.
Michael
Stayed for a quick overnight for an event at the stadium. Quick and easy location to get in and out. Hotel staff was great.
Jack
Always love to come to Palma Real, good friends that work there. The only thing is that could use some more staffing.
Jack
The hotel and it's members has always treated me as a part of the family. I will used Hotel Palma Real again!
Location & surroundings
Hotel Palma Real
Calle 50, Avenida 9 Sabana Norte. 200 Mts. North o, San Jose, Costa Rica
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Hotel Palma Real
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