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Santo Refugio Heritage Hotel

Puebla · Mexico

Santiago MomoxpanView location

9.4/10Excellent71 Reviews
Cleanliness9.6/109.6
Service9.6/109.6
Comfort9.6/109.6
Condition9.2/109.2
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Santo Refugio Heritage Hotel

With a stay at Santo Refugio Heritage Hotel in San Andrés Cholula, you'll be 3 mi (4. 8 km) from Great Pyramid of Cholula and 6 mi (9. 6 km) from Triangulo Las Animas Shopping Center. This hotel is 6. 1 mi (9. 8 km) from FINSA and 6.

3 mi (10. 1 km) from Angelopolis Commercial Center. Take advantage of recreation opportunities such as an indoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, wedding services, and a fireplace in the lobby.

Featured amenities include express check-out, dry cleaning/laundry services, and luggage storage. Planning an event in San Andrés Cholula? This hotel has 861 square feet (80 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

At Santo Refugio Heritage Hotel, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:30 AM to noon for a fee.

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Make yourself at home in one of the 4 individually decorated guestrooms, featuring iPod docking stations and minibars. Your bed comes with down comforters and premium bedding. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected.

Bathrooms feature showers with rainfall showerheads and complimentary toiletries.

Located in San Andrés Cholula (Cholula), Santo Refugio Heritage Hotel is within a 15-minute drive of Great Pyramid of Cholula and FINSA. This hotel is 5 mi (8 km) from Triangulo Las Animas Shopping Center and 6.1 mi (9.7 km) from Angelopolis Commercial Center.

Make yourself at home in one of the 4 individually decorated guestrooms, featuring minibars and LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.

Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in San Andrés Cholula? This hotel has 1292 square feet (120 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Pet friendly
Concierge
Laundry
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 10:00 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No elevators Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 10 Pet max weight (per pet) in lb is 22 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 8:30 AM to 9:30 PM.
    • Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately MXN 195 to 390 for adults, and MXN 95 to 225 for children
    • Pet deposit: MXN 1000 per stay
    • Pet fee: MXN 590 per pet, per day
    • Service animals are exempt from fees
    • Early check-in fee: MXN 350 (subject to availability)
    • Late check-out fee: MXN 350 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Italian

    Spanish

Nearby attractions

Explanada Shopping Center 1.7 km / 1.1 mi
Church of Our Lady of Remedies 1.8 km / 1.1 mi
Ice Arena Puebla 1.8 km / 1.1 mi
Parroquia de San Juan Bautista 2.4 km / 1.5 mi
University of the Americas Puebla 2.5 km / 1.5 mi
Capilla Real 2.8 km / 1.7 mi
Botanic Garden Tzapoteca Dra Helia Bravo Hollis 3.1 km / 1.9 mi
Container City 3.1 km / 1.9 mi
Templo de San Gabriel 3.1 km / 1.9 mi
Plaza de la Concordia 3.2 km / 2 mi
La Virgen de los Remedios Sanctuary 3.2 km / 2 mi
Museo de la Ciudad de Cholula 3.2 km / 2 mi
Great Pyramid of Cholula 3.2 km / 2 mi
Ex-Convento de San Gabriel 3.2 km / 2 mi
San Gabriel Convent 3.2 km / 2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 4
  • hotel
  • Car park
  • Garage
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Bellboy service
  • Fireplace
  • Garden
Show 15 more facilities & services
  • Terrace
  • Luggage room
  • Clothes dryer
  • Library
  • Bar
  • Restaurant: 1
  • Banquet hall
  • Conference room
  • Meeting room
  • Indoor freshwater pool: 1
  • Children’s swimming area
  • Sun loungers
  • Parasols
  • Breakfast
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Santo Refugio Heritage Hotel

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Santo Refugio Heritage Hotel

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Santo Refugio Heritage Hotel

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Santo Refugio Heritage Hotel

9.4
Excellent
71 Reviews
Cleanliness
9.6 /10
Service
9.6 /10
Comfort
9.6 /10
Condition
9.2 /10
Amenities
9.2 /10
46 reviews shown
10/10
Exceptional
17 Nov 2025
cynthia
First of all, the best thing about this hotel is the wonderful hostess at the desk. She made me feel at home there, even though I didn't speak much spanish at all. We had a nice slow conversation when I first got there, not just about the hotel, but about music. I felt so at home from the minute I arrived!

There was a wedding going on while I was there which made me feel so happy. I was there alone and enjoyed the sounds of joy so much.

The beds were top notch comfy and the room was very clean and spacious. I slept so well! The terrace overlooked a beautiful garden area, and it was so peaceful.

If you're looking for somewhere super nice and comfortable and spacious, this is the one. The people there are warm and welcoming, and the room was superb. I'm very glad I stayed there.

I even stayed a night longer than I planned because I loved it so much.
Self
10/10
Exceptional
09 May 2025
Jose
Great Service
Leisure Family_with_children
8/10
Excellent
20 Feb 2024
Luke
This is the 2nd time we have stayed here. The staff are great and rooms are large and comfortable with king size beds. The hotel is pet friendly, but wanted 950 pesos for our dog for a one night stay which was more than the cost of the room. We had the charge reduced, but if we had known before how much the cost would be, we would not have stayed there. Last time , a year ago, the charge was much less.
Partner
8/10
Excellent
25 Sep 2023
Verified traveler

Great pool but cleaning and service needs work

It was a nice stay over all. The pool was very important to us and it was very good. It's not a heated pool, so in the winter months I wouldn't be able to swim in it. Property is nice and well taken care of. We came to lawn mover working for 2 hours by our door. Check in was fast and easy and we were the only guests in the hotel, which brings me to few problems: We wanted to use a pool. Went to the pool and realized that there were no towels. We went back and asked for towels. 20 minutes later my husband went back and asked again and they finally give him towels. In the morning we asked for coffee and tea and they said they going to make it now ( there is no complimentary coffee in the room) 15 min later we decided to go to the pool( remembering yesterday'stowel service) we figured they just forgot. As soon as we got into the pool they brought coffee and hot cup of water and left it outside on the table. We were wet. It was cold outside, so we just continued to finish morning swim. We drank cold coffee and the tea didn't even steep in cold water. That is not a good service, especially if you are charging money for it and we are only guests on the property. The floor in the toom is very!!! dirty. Our feet were all black, you can see it on the mat by the bathroom. The sink didn't drain. Hot water ends before you able to wash all soap off. The cleaning of the room should be better. The synthetic bed sheets-not a good choice. Tiny TV very far from the bed is not a great choice.
Partner
10/10
Exceptional
11 Dec 2022
Anna
The property is a lovely oasis, but what makes the place stand out is the staff. We were treated extremely well—like invited guests. Ana is marvellous, as is the rest of the staff. I can’t rave about them enough.
Business_and_leisure Family
10/10
Exceptional
12 Sep 2022
Adam
Amazing place. Family run hotel with great attention to detail and extremely friendly and welcoming staff. Huge gardens with gym and swimming pool. Foods delicious and it's extremely relaxing with a view of the volcano. Highly recommend 10/10.
Leisure Pet
10/10
Exceptional
11 Aug 2022
Janet
It was a wonderful experience, a warm welcome by the staff and pets ( a dog and a cat), the room was very spacious, and the decor was lovely. It made me feel I was like I was in my own house.
Leisure Family_with_children
10/10
Exceptional
09 Jun 2022
Beverley
We booked the accommodation same day of arrival and the manager was extremely helpful. On arrival we were so warmly greeted and made to feel so welcome with our three large dogs who are traveling with us. The hotel is spotless with a large garden where the pups were permitted to roam freely. Dinner was simply delicious with friendly service. We have truly been able to relax after many days on the road.
Friends_and_family Family
4/10
Poor
18 Nov 2025
Guillermo
El personal muy atento y serviciales pero no es un hotel es una casa que la están adaptando para hotel y falta experiencia en los temas de lo indispensable en la habitación no dejaron papel higiénico pusieron las toallas mojadas a que se secaran en la cama no entendí como hicieron la habitación
Leisure Partner
10/10
Exceptional
23 Mar 2025
Gaby
Hermoso lugar y excelente atención y servicio.
Business Family
10/10
Exceptional
13 Mar 2025
Pedro

Excelente servicio e instalaciones

Un lugar muy tranquilo y agradable, el personal muy amable, las instalaciones muy cómodas y limpias
Partner
10/10
Exceptional
11 Feb 2025
Luz
Excelente servicio
Partner
8/10
Excellent
04 Feb 2025
maria christina
A nice house with a beautiful garden, the dining room very nice decorated, however the room a little bit weird with chandelier lamps and dark blue velvert bed.
Leisure Partner
10/10
Exceptional
19 Jan 2025
Gryssel
Me encantó hospedarme aquí fue como estar en casa el personal es muy amable, el lugar es hermoso y todo está muy limpio
Leisure Partner
8/10
Excellent
15 Dec 2024
Arturo
Todo limpio y perfecto
10/10
Exceptional
09 Dec 2024
Cesar
La estancia, la atención y servicio insuperable, muchas gracias al personal, Felicidades.
Leisure Partner
10/10
Exceptional
20 Oct 2024
Mario Alberto Galindo
Excelente opcion, cerca de la plaza galerías… Gracias!!!
Leisure Partner
10/10
Exceptional
29 Sep 2024
Rafael
Muchas gracias por su calidez con nosotros
Leisure Partner
10/10
Exceptional
26 Sep 2024
Beatriz Yuriria
Estuvimos muy contentos! La atención del staff es muy personalizada, están pendientes de las necesidades de los huéspedes. La comida muy rica. Habitaciones con salida directa al jardín para las mascotas. Muchas gracias! Excelente proyecto!
Friends_and_family Family
6/10
Pleasant
15 Sep 2024
Juan Ramon
Cocina regular/mala
10/10
Exceptional
21 Jul 2024
Hugo
Ok
Leisure Self
8/10
Excellent
29 Jun 2024
Carlos Torres
No incluía agua para beber de cortesía. Es más una casa que un hotel, muy bien atendido y la habitación en buenas condiciones.
Leisure Self
10/10
Exceptional
28 May 2024
Laura
El colchon, las almohadas y sabanas super bien!!!
Leisure Partner
8/10
Excellent
03 May 2024
Maria
Nos quedaba muy cerca del lugar al que íbamos, buena atención, cómodo y tranquilo
10/10
Exceptional
30 Dec 2023
José Jaime
Excelente servicio, así como también los alimentos del restaurante, un lugar tranquilo para conocer más de la gastronomía española
Leisure Family
10/10
Exceptional
17 Dec 2023
FRANCISCO

Un paraíso en Cholula

El lugar es un paraíso. El personal tiene una actitud positiva que se transmite al entorno.
8/10
Excellent
16 Dec 2023
Jaime Jr

Bien en gral peeero…

El personal del hotel es muy cordial y las instalaciones son bonitas. En nuestro caso no cumplió con las expectativas ya que mis hijos buscaban un lugar con alberca climatizada y resultó estar bastante fría. Además buscábamos un lugar petfriendly y aunque si lo es, no puedes dejar tu perro en la habitación mientras haces alguna otra actividad, lo que nos limitó bastante.
Friends_and_family Family
10/10
Exceptional
10 Dec 2023
WILFREDO PEREZ
El lugar es muy bonito y tranquilo y el personal es muy amable.
Leisure Family
10/10
Exceptional
03 Dec 2023
MARTHA AURORA

Gran opción

Magnífico servicio, atención personalizada.
El restaurante aunque un poco caro vale muchísimo la pena.
Definitivamente volvería.
Friends_and_family Family
6/10
Pleasant
07 Sep 2023
Patricia
Es una casa
10/10
Exceptional
17 Aug 2023
Víctor S
\" Un hotel que no parece hotel\". Es la forma mas precisa de describir este alojamiento. Las instalaciones muy lindas, el personal siempre atento y en general la experiencia te brinda ese \"plus\" de sentirte en una casa de descanso o en una visita con amigos. Sin duda, una escapada de la cotidianidad que te permite recargar pilas y consentirte. Sin duda, un concepto maravilloso y bien aplicado. Mis mas sinceras felicitaciones a todos los que lo hacen posible.
Business Self
10/10
Exceptional
19 Jun 2023
Federico
Tranqulidad y amabilidad en servicio
Leisure Partner
10/10
Exceptional
06 May 2023
RICARDO

Restaurante

Mi única recomendación es incluir en su cocina, comida mexicana
Partner
10/10
Exceptional
19 Apr 2023
Moises Alfredo

Excelente servicio y calidez de las personas

Excelente atención y muy recomendable, yo regresaría con mucho gusto, excelentes personas.
Friends_and_family Family
10/10
Exceptional
29 Dec 2022
Nadia M

Excelente hotel

El hotel es bastante lindo y con todas las comodidades publicadas en el anuncio, si llevas mascota el jardín está súper bien para tenerlos sueltos y seguros.
En todo momento desde la llegada todo el personal fue muy atento y amable, siempre disponible y con un trato cordial.
Friends_and_family Family
10/10
Exceptional
19 Dec 2022
Pamela Liliana
Excelente servicio
Leisure Family
10/10
Exceptional
12 Dec 2022
José Arturo
Trato personal, habitaciones muy bien ambientadas, excelentes espacios y alimentos muy bien preparados por el Chef. Muy recomendable si lo que buscas es un espacio tranquilo.
Leisure Family
10/10
Exceptional
13 Nov 2022
lasse

Fantastic little boutique hotel

Fantastic little boutique hotel with really good installations. From the moment you arrive at this little gem of a hotel, you can feel that this place is the epitome of Boutique. The house, garden, swimming pool and restaurant are all extremely pleasant, and the place's family style high level service is really top notch. Will recommend this place any day.
Friends_and_family Family
8/10
Excellent
25 Oct 2022
Rafael
Me gusto el servicio personalizado y el que son pocas habitaciones. La comida es buena.
No me gusto que el horario de cocina no está disponible a las horas previstas, y que el servicio de agua caliente en el baño es deficiente
Leisure Partner
10/10
Exceptional
14 May 2022
Ana
La propiedad tan bonita como en las fotos, el personal super amable, se esmeran en atenderte, limpio, tranquilo, fui con mi esposo y mis mascotas (2 perritas) y nos la pasamos increible, los chefs super esmerados y la comida riquisima, las perras felices, disfrutaron mucho de estar ahi
Leisure Pet
8/10
Excellent
12 Feb 2022
juan
Bien en general
Leisure Partner
10/10
Exceptional
25 Oct 2021
Bertha
Increíble experiencia
Leisure Family
10/10
Exceptional
20 Aug 2021
Agustin
Muy agradable estancia, el personal con todo genero de atenciones
Friends_and_family Family
10/10
Exceptional
02 Apr 2021
Verified traveler
El lugar es muy agradable; la ambientación en las habitaciones es excepcional.
Leisure Family
10/10
Exceptional
22 Mar 2021
Verified traveler
La atención de todos fue excelente
Una muy grata sorpresa
Por supuesto que volvere
A mi hija le encanto !!!!!
Leisure Family
10/10
Exceptional
02 Aug 2020
Luis Raul
Excelente atención personal y las instalaciones de 5 estrellas
Partner

Location & surroundings

Santo Refugio Heritage Hotel
Santiago Momoxpan, San Andrés Cholula, Mexico

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Santo Refugio Heritage Hotel

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