Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

Gran Hotel De Puebla By Hnf

Puebla · Mexico

Blvd Hermanos Serdan, 794View location

9.4/10Excellent604 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort9.4/109.4
Condition9.4/109.4
Neighborhood8.8/108.8
Amenities9.2/109.2
See all ratings
Check availability Pay with crypto or card
  • Most popular

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Gran Hotel De Puebla By Hnf

Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Grab a bite at Tierra Azteca, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.

Planning an event in Puebla? This hotel has 6458 square feet (600 square meters) of space consisting of a conference center and 4 meeting rooms. Free self parking is available onsite. Make yourself at home in one of the 154 air-conditioned rooms featuring flat-screen televisions.

Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment.

Read more about this hotelShow less

Located in Puebla, Gran Hotel de Puebla by HNF is a 2-minute drive from FINSA and 8 minutes from Cuauhtemoc Stadium. This luxury hotel is 4.5 mi (7.3 km) from Zócalo de Puebla and 4.7 mi (7.6 km) from Puebla Cathedral.

Make yourself at home in one of the 154 air-conditioned rooms featuring flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puebla? This hotel has 6458 square feet (600 square meters) of space consisting of a conference center and 4 meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Parking height restrictions apply LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 8:00 AM to 8:00 PM.
    • Up to 2 children 10 years old and younger stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • No pets and no service animals are allowed at this property.
    • Parking height restrictions apply.
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Long-term renters welcome
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • Property Registration Number IHN120620UZ3
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately USD 18 for adults and USD 10 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Parque del Paseo de Los Gigantes 0.2 km / 0.1 mi
Chapel of Santo Domingo 1.8 km / 1.1 mi
FINSA 1.9 km / 1.2 mi
Galerías Serdán 2.6 km / 1.6 mi
Cuexcomate Volcano 2.7 km / 1.7 mi
Finsa Industrial Park 4 km / 2.5 mi
Fuente de los Frailes 4.6 km / 2.9 mi
Centro de Artes Crazy Ibiza 4.8 km / 3 mi
Museo del Ferrocarril 5.8 km / 3.6 mi
National Museum of Mexican Railroads 5.8 km / 3.6 mi
Cruz del Sur Shopping Center 6 km / 3.7 mi
Uriarte Talavera 6.3 km / 3.9 mi
Triangulo Las Animas Shopping Center 6.6 km / 4.1 mi
Candy Street 6.9 km / 4.3 mi
Rosario Chapel 7.1 km / 4.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 154
  • hotel
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
Show 10 more facilities & services
  • Lift access
  • Gym
  • Private pool: 1
  • BarExtra charge
  • Restaurant: 2
  • Banquet hall
  • Conference room
  • Business centre
  • Breakfast buffet
  • Minimum check-in age: 18
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKING • 1 Bedroom • 32 m²DBL.NM-QN
    DOUBLE QUEEN BED NON SMOKINGPhoto unavailable1 photo

    Gran Hotel De Puebla By Hnf

    DOUBLE QUEEN BED NON SMOKING

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    32 m²
    Occupancy
    Guests: 2–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-QN

    Room amenities

    • Individually adjustable air conditioning
    • Internet access
    • TV
    • Hairdryer
    • Bathroom: 1
    • Electric Kettle: 1
    • Telephone in the bathroom
    • Cable TV
    • Toiletries
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING BED NON SMOKINGRoom • KING BED NON SMOKING • 1 Bedroom • 32 m²ROO.KG-NM
    Room KING BED NON SMOKINGPhoto unavailable1 photo

    Gran Hotel De Puebla By Hnf

    Room KING BED NON SMOKING

    Room photos

    1 photo

    Room overview

    Room size
    32 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG-NM

    Room amenities

    • Electric Kettle: 1
    • Cable TV
    • Wi-fi
    • Safe
    • Tea and coffee making facilities
    • Minibar
    • Internet access
    • TV
    • Hairdryer
    • Telephone in the bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING BED NON SMOKINGJUNIOR SUITE • KING BED NON SMOKING • 1 Bedroom • 40 m²JSU.KG-NM
    JUNIOR SUITE KING BED NON SMOKINGPhoto unavailable1 photo

    Gran Hotel De Puebla By Hnf

    JUNIOR SUITE KING BED NON SMOKING

    Room photos

    1 photo

    Room overview

    Room size
    40 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG-NM

    Room amenities

    • Individually adjustable air conditioning
    • Minibar
    • Internet access
    • TV
    • Hairdryer
    • Electric Kettle: 1
    • Telephone in the bathroom
    • Housekeeping
    • Cable TV
    • Wi-fi
    • Safe
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Gran Hotel De Puebla By Hnf

9.4
Excellent
604 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
9.4 /10
Condition
9.4 /10
Neighborhood
8.8 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
12 May 2026
Patrick
Clean room, friendly staff
Partner
10/10
Exceptional
25 Apr 2026
Olga Lidia
A microwave in the room would be a good idea.
Friends
10/10
Exceptional
09 Feb 2026
Luis Fernando
Bien
8/10
Excellent
17 Jan 2026
Aura
Gran Hotel de Puebla by HNF is a pleasant hotel located in an industrial area, seemingly geared toward guests connected to the local automotive industry. The common areas are large, open, and comfortable, and the rooms are clean and well organized.
The staff deserves special recognition for being very kind and always willing to go the extra mile when assistance is needed. Overall, the service experience was excellent, and I would rate the hotel a 6 out of 5 for hospitality.
That said, there are a few areas for improvement. In the first room assigned to us, the electrical outlets near the coffee maker and refrigerator were not working. In both rooms we used, the sink drainage was slow, and some of the towels appeared worn and should be replaced. These issues suggest the hotel could benefit from a more proactive maintenance plan or a partial renovation.
Despite these points, the hotel is a good and safe option in the area and provides a very attentive service.
Leisure Family
6/10
Pleasant
06 Jan 2026
Juan
It seems it is a new o renovated hotel so we did not have any issues with our room. The parking lot is underground and has two levels. The staff was respectful. However, they demanded official ID for all the guests 18 years old and older regardless of their country (usually, only the person paying for the stay has to provide an ID.) The water in the swimming pool is not heated. The restaurant charges $300 MX for the breakfast while you can get it outside for $145 MX. It is not close to touristic places, like downtown, so you need to get a cab or rent a car.
Leisure Family
6/10
Pleasant
06 Dec 2025
Yanet
Room good, food poor and too many question at the check in.
Leisure Family
10/10
Exceptional
05 Nov 2025
Eri
Everything was excellent!
Business Family
10/10
Exceptional
02 Nov 2025
Wendy
Room was clean and spacious very nice. Hotel staff were wonderful. Thank you
Partner
10/10
Exceptional
18 Aug 2025
Socorro
Desayuno, los huevos estrellados estaban requetefritos parecian tostada, el omelete y todo lo hecho con huevo demaciado fritos casi quemados, hora feliz sin logica ya que solo ciertas bebidas aplican, margaritas nada que ver, muy saladas, en general las benidas no estaban bien hechas, ocupan un bartender
Friends_and_family Family
10/10
Exceptional
18 Jul 2025
RAFAEL
Location
Leisure Partner
10/10
Exceptional
11 Jul 2025
Artemisa
Staff was very friendly, hotel was very accessible.
Business_and_leisure Family
4/10
Poor
31 May 2025
Filiberto
Ice machine didn’t work, internet was too slow and overpriced breakfast.
Leisure Family
10/10
Exceptional
16 May 2025
Hanjo
Thank you
10/10
Exceptional
25 Feb 2025
Maria
Excellent rooms and clean and comfortable
Family
4/10
Poor
17 Jan 2025
Pramod
don’t understand little bit of english .No black tea available in restaurants
Business Self
10/10
Exceptional
29 Jun 2024
Adje
Great staff
Business Self
8/10
Excellent
14 Feb 2024
Teresa
Todo esta excelente pero uno busca relajarse y el jacuzzy nunca tuvo agua, lo prendieron y salia agua fria fatal experiencia
Leisure Family
10/10
Exceptional
29 Nov 2023
HECTOR
Nc
Business_and_leisure Family
10/10
Exceptional
10 Sep 2023
Jerry C.
Very clean well kept Hotel. All the personnel are very attentive, polite and fully represents excellent service attitude.

Great place to stay
Leisure Family
10/10
Exceptional
19 Aug 2023
Luis
Nice and frendly people
Business_and_leisure Family_with_children
10/10
Exceptional
02 Jun 2023
Emilio
Muy limpio y el personal muy amable
8/10
Excellent
05 Apr 2023
Irina

Great hotel, bad service.

We love the stay! Beds are great, linens are great, pillows are great. Lots of programs in English on TV. We did like our stay, but few things need to be mentioned for improvement.
The service not that great. We called ahead and asked if we check in earlier. They said yes at 1 pm you can check in. We came at 1:30, they said our room is not ready and we need to wait. I asked how long, she told me to just wait). 10 min later we got into the toom. The room had only one robe and shoes. Towels are old and grey in color. The coffee pods provided both decaf. The shower gel wasn't refilled. In the morning at 8 am we left and I asked to clean our room as soon as possible, because we are going to be back at 10. They said yes and called to ask the maid. We came at 10:25, walked into uncleaned room and the maid came in the door with us, asking if we want our room cleaned? Every time we ask something they smile and cheerfully said Yes, Don't worry! But not even once they did what they said they are going to do.
Area around hotel horribly smells like sewer on the balconies, patios, outside.
Partner
10/10
Exceptional
11 Mar 2023
Sheryl
The checkin was easy and quick. The room was clean. The robe and slippers were a pleasure to have and I ordered dinner from the restaurant and the food and dessert were delicious. I would definitely stay again when in Puebla.
Leisure Self
10/10
Exceptional
18 Feb 2023
luis

Best place to stay in puebla

I been here before and know what to expect. They once again excelled in everything.
Friends_and_family Family
10/10
Exceptional
14 Feb 2023
luis

A must in puebla

Best place to stay in puebla great service. Clean updated hotel. Good food
Friends_and_family Family
10/10
Exceptional
02 Jan 2023
Fernando
Excelente hotel con todas las comodidades y servicios. Me encantó
Leisure Family
8/10
Excellent
22 Nov 2022
Verified traveler
Excellent service, clean new hotel, great beds. Only downside was the hot tub was not hot, just a jacuzzi in the cool pool water.
Friends_and_family Family
10/10
Exceptional
12 Nov 2022
Amos

Very nice hotel with excellent amenities

All of the employees of the Hottson hotel in Puebla are exceptional. Especially Evelyn at the reception. She is efficient, friendly and welcoming. A true expert in her field. Thank you for a great stay.
Partner
10/10
Exceptional
14 Apr 2022
Luis

Great all around

Great hotel , best restaurant ,but above all the best seevice by hotel personnel anywhere, and that says a lot i live in las vegas and have managed 5 hotels .
Friends_and_family Family
10/10
Exceptional
30 Jan 2022
Willians
Gorgeous and clean, new hotel. Staff was incredibly friendly and accommodating. Rooms were spacious. Only drawback was the lack of bottled water/mini fridge in the room.
Leisure Partner
10/10
Exceptional
17 Sep 2019
Verified traveler
The overall service is excellent, staff is incredible, good amazing and the hotel great.
Leisure Family
10/10
Exceptional
05 Sep 2019
ALFREDO

GREAT TIME

MUY BUEN HOTEL, COMODO, LIMPIO. BUENA UBICACION
Partner
10/10
Exceptional
21 Apr 2019
Verified traveler

Pool would be wonderful for kids in the winter

A bit removed from the Zocalo but didn't mind as we were driving and it's easy to park in the pay parking garages for a cheap price. One thing I was surprised about was that there was no minibar or fridge (only available for suites), which in my opinion is fairly standard for 4 star hotels. The water of the pool was way too warm for 30 degree temperature (same temperature as the jacuzzi) but I can imagine being fantastic for winter visits. I was pleasantly surprised at the quality of food, both room service and breakfast buffet. I would recommend it for sure.
Family
10/10
Exceptional
28 Dec 2018
Verified traveler

Great stay

Great hotel and awesome location.
Family
8/10
Excellent
06 Nov 2018
Verified traveler
It was a pleasant stay for all the family. We will definitely consider this hotel in our next visit.
8/10
Excellent
03 Sep 2018
ISAAC
habia ruido en la noche de un motor, y nos comentaron que era el refrigerador
Family
10/10
Exceptional
28 Apr 2018
joon wu

New and quiet hotel

The hotel is new and clean. Air conditioning is weak but very quite.
No othe complaint about the room pr service. The view from the room is not pretty but a Starbucks is close.
10/10
Exceptional
24 Apr 2018
Marian
It was amazing
Partner
10/10
Exceptional
23 Oct 2017
Verified traveler

Great option.

Great service and close and clean facilities.
Partner
10/10
Exceptional
19 Sep 2017
Verified traveler

Great hotel. Staff trietment is exceed.

Really nice hotel. Only that staff exceed the limits of kindness which makes and uncomfortable experience.
Kindness is good and appreciated, but with limits.
8/10
Excellent
22 Jul 2026
Stiebel Octavio
MUY BUENAS INSTALACIONES, EL BUFETTE DEL DESAYUNO EXCELENTE Y CON REPECTO AL PERSONAL NADA FLEXIBLES ES MAS TODO LO CONTRARIO NO DEJAN NI SIQUIERA COMERSE UNAS PAPAS DENTRO DEL HOTEL A MENOS QUE SEA EN LA HABITACION,
10/10
Exceptional
21 Jul 2026
Alondra
Todo excelente, gracias por recibirnos
Partner
10/10
Exceptional
20 Jul 2026
Diana
Buena atención del personal, instalaciones limpias y agradables habitación muy cómoda
Family
10/10
Exceptional
18 Jul 2026
Jose Luis
Muy limpias las habitaciones
Partner
10/10
Exceptional
25 Jun 2026
Juan Manuel
Excelente servicio, sus instalaciones en buen estado, alberca todo muy bien.

Definitivamente volveré
Business
10/10
Exceptional
10 Jun 2026
Edna
El hotel está cerca de Galerías Serdán, tiene una plaza enfrente, y el personal es muy amable. Todo limpio y sin malos olores
Friends_and_family Family
10/10
Exceptional
09 Jun 2026
Eduardo
Limpio, buen tamaño de habitaciones, camas comodas. Un gran hotel relación calidad-precio
Friends_and_family Friends
10/10
Exceptional
01 Jun 2026
CARLOS
Excelente todo
10/10
Exceptional
31 May 2026
Erick
Me gustó todo
Partner
10/10
Exceptional
30 May 2026
Dilhery
Tardado en hacer el check in
Family_with_children
6/10
Pleasant
24 May 2026
Luis Fabian
A las 9am personal del hotel tocaba puerta por puerta sin razón aparente solo para indicar que se haría limpieza … despertaba a todos
Family_with_children
4/10
Poor
10 May 2026
Edgar
Tuve la mala fortuna que había un grupo musical en el hotel y la atención del personal fue terrible porque solo le daban la atención al grupo musical, ojalá avisaran cuando tendrán a un grupo musical para buscar otra opción
Business
10/10
Exceptional
05 May 2026
Antonio
Nos encantaron las almohadas y la cama
Partner
10/10
Exceptional
20 Apr 2026
Jose Luis
habitación amplia con muebles muy comodos
10/10
Exceptional
16 Apr 2026
Luis Fernando
Me encanta
Partner
8/10
Excellent
06 Apr 2026
Jorge Luis
N
Self
10/10
Exceptional
06 Apr 2026
Jorge Luis
N
Self
6/10
Pleasant
05 Apr 2026
Alberto
El agua de la alberca es temperatura ambiente, tienen un calentador solar y el tiempo que estuve hospedado llovió y el agua estaba helada. Para el nivel de hotel debiera tener caldera.

El restaurante muy malo. Comida insípida y unos huevos estrellados fue examen de química para cocina.
10/10
Exceptional
29 Mar 2026
Daniel
Muy buena atención y habitación limpia
10/10
Exceptional
27 Mar 2026
Juan Manuel
Excelente servicio y facilidades
Self
8/10
Excellent
19 Mar 2026
irene
Muy lindo y con excelente atencion
Partner
8/10
Excellent
15 Mar 2026
Paola
Habitaciones limpias, el personal sumamente amable, un poco de fallas en el servicio de wifi.
Family_with_children
8/10
Excellent
15 Mar 2026
Jesús Antonio
El hotel es bueno y el bufet grandioso pero no puede ser que no cuente con smarth TV
8/10
Excellent
13 Mar 2026
Guillermo
La regadera toda suelta desajustada y no Serbia el tipo de regulación del agua como tapada y en muy malas condiciones y muy incómodo para poder acceder a la regadera por lo a forma de abrir la puerta de vidrio , es algo desagradable por la calidad de las habitaciones y el hotel habitación 218
Business
10/10
Exceptional
09 Mar 2026
Ricardo
Ok
10/10
Exceptional
26 Feb 2026
ANTONIO RAFAEL
La cama y la variedad de almohadas
Partner
10/10
Exceptional
23 Feb 2026
María Elizabeth
La habitación muy limpia y el personal muy amable !
Self
10/10
Exceptional
23 Feb 2026
David
El personal muy amable, gracias
Partner
10/10
Exceptional
06 Feb 2026
Tania
Muy buen servicio y alberca con buena temperatura
10/10
Exceptional
01 Feb 2026
Angélica
El personal es muy amable y la habitación es bonita y cómoda, todo muy bien.
10/10
Exceptional
26 Jan 2026
Patricia
muy bonita la habitación
Business
10/10
Exceptional
26 Jan 2026
MARIA
La habitación la limpiaban diariamente, las personas muy amables.
Solo la comida no fue buena! Muy simple, no daban tortilla ni picante
6/10
Pleasant
22 Jan 2026
Edwin
La aplicación decía que había desayuno y en recepcion me dijeron que no.
El chico de recepcion del 21 de enero de 2026 aprox 6pm, se porto grosero y presionó para que pagaramos niestra reserva.
Business
2/10
Poor
18 Jan 2026
joseph
Muy mala atención y no tenian ganas de atenderte, la limpieza de ls habitacion muy buena, pero todo lo demas muy mala

No se hospeden aqui
Friends_and_family Family
8/10
Excellent
15 Jan 2026
Ernesto
La habitación estuvo bien así como la atención del personal, lo malo es que la alberca no estaba disponible y eso no estaba en la plataforma por lo que creímos que si se podía usar
4/10
Poor
13 Jan 2026
Carlos
El servicio de limpieza y de valet parking
Leisure Family
10/10
Exceptional
12 Jan 2026
Angélica
Personal muy amable, solo la regadera no funciona bien , todo lo demás muy bien
Business
10/10
Exceptional
12 Jan 2026
Angélica
Todo el personal es muy amable! Buenos servicios y bonita habitación
Business
8/10
Excellent
11 Jan 2026
Yadira
El personal fue muy amable, y la habitación estaba impecable , PERO la regadera está mal instalada o el sistema no es el adecuado , por que tenía que bañarme con gran presión para que pudiera salir el agua caliente …
10/10
Exceptional
06 Jan 2026
Ivan
Excelente atención del personal. Muy amables
Partner
4/10
Poor
06 Jan 2026
Sara
El hotel es bonito y limpio el servicio es bueno pero nos quedamos muy decepcionados ya q al llegar nos comentaron q la alberca estaba fuera de servicio y llegamos con los niños ilusionados..en plenas vacacioncrwo q deben avisar esos detalles
10/10
Exceptional
06 Jan 2026
Salvador
Excelente!!
10/10
Exceptional
05 Jan 2026
GUSTAVO
Excelente ubicación
10/10
Exceptional
04 Jan 2026
BEATRIZ
La habitación estaba impecable y tienen una excelente atención.

Mega recomendable
Friends_and_family Family
10/10
Exceptional
02 Jan 2026
Nere
La habitación impecable, la cama súper rica, nos toco alerta de sismo y se siguieron todos los protocolos por parte de los colaboradores 10/10 todo!
Leisure Family
6/10
Pleasant
02 Jan 2026
José Juan
Reserve porque llegaría tarde cuando me registró me dicen que no sirve el clima y la calefacción y que la alberca también estaba fuera de servicio, que si quería seguir con la reserva, llegué en fin de semana y por la noche ya no tenía opción y de los desperfectos ya tenían días y cuando reservas no te indican y cuando salí de mi habitación por hielo ninguna de las máquinas en tres pisos distintos servían también estaban fuera de servicio.
Mala experiencia en ese sentido pero cuando arreglen esos temas el lugar vale la pena.
Pague como adicional el desayuno y la comida es buena pero el personal en su servicio es excelente y se los hice saber.
Partner
4/10
Poor
01 Jan 2026
Yosef
El personal muy descortes
Business_and_leisure Family
4/10
Poor
31 Dec 2025
Pedro
Mencionado en el punto anterior
6/10
Pleasant
31 Dec 2025
NICEFORO
No servía la alberca ni el aire acondicionado.
10/10
Exceptional
31 Dec 2025
Alfonso
Muy bien lugar
10/10
Exceptional
30 Dec 2025
Jesus Manuel
Excelente servicio y muy cómodo todo e higiénico
Leisure Family
10/10
Exceptional
30 Dec 2025
Kevin
Hotel en perfectas condiciones y habitaciones muy limpias, todo el personal fue muy amable
Business
6/10
Pleasant
29 Dec 2025
Eduardo
Nada fuera de lo comun
Friends_and_family Family
6/10
Pleasant
28 Dec 2025
Alessandra
Mejorar los televisores ,
Friends_and_family Family
10/10
Exceptional
29 Nov 2025
FELIPE DE JESUS
SI
10/10
Exceptional
26 Nov 2025
José David
Tod está perfecto
10/10
Exceptional
18 Nov 2025
ELTON
Muy bueno!
Business
10/10
Exceptional
18 Nov 2025
Alicia Magdalena
Todo muy bien, excelete atención y servicio
10/10
Exceptional
10 Nov 2025
Rossana
Todo bien la habitación excelente
10/10
Exceptional
28 Oct 2025
martha susana
Buena ubicación, buena comida, personal atento y amable
Leisure Family

Location & surroundings

Gran Hotel De Puebla By Hnf
Blvd Hermanos Serdan, 794, Puebla, Mexico

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

Gran Hotel De Puebla By Hnf

15 hotel photos