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Hotel Star Express

Puebla · Mexico

De La Pedrera 3119 Near CapuView location

8.4/10Excellent381 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort8.2/108.2
Condition8.6/108.6
Location10.0/1010.0
Neighborhood7.0/107.0
Amenities8.8/108.8
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Star Express

Located in Puebla, Hotel Star Express is connected to the airport, within a 10-minute drive of Fort Loreto and Puebla Convention Center. This hotel is 3. 1 mi (5 km) from Zocalo Square and 3. 2 mi (5. 2 km) from Puebla Cathedral.

Make use of convenient amenities such as complimentary wireless Internet access, wedding services, and a television in a common area. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Puebla?

This hotel has 538 square feet (50 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite. At Hotel Star Express, enjoy a satisfying meal at the restaurant. Mingle with other guests at the complimentary reception, held daily.

Continental breakfasts are available daily from 7:00 AM to 11:00 AM for a fee. Stay in one of 64 guestrooms featuring LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

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Conveniences include safes and desks, as well as phones with free international calls.

Located in Puebla, Hotel Star Express Puebla - Central CAPU is connected to the convention center, within a 10-minute drive of Puebla Convention Center and Zócalo de Puebla. This hotel is 3.3 mi (5.3 km) from Puebla Cathedral and 3.9 mi (6.3 km) from Fort Loreto.

Stay in one of 64 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have rainfall showerheads and designer toiletries. Conveniences include safes and desks, as well as phones with free local calls.

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Puebla? This hotel has 538 square feet (50 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators No alcohol served onsite Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • No pets and no service animals are allowed at this property.
    • Alcohol is not served at this property.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately MXN 110 for adults and MXN 110 for children
    • Early check-in fee: MXN 100 (subject to availability)
    • Late check-out fee: MXN 300 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Galerías Serdán 2.7 km / 1.7 mi
Museo del Ferrocarril 2.9 km / 1.8 mi
National Museum of Mexican Railroads 2.9 km / 1.8 mi
Secrets of Puebla Tunnels 3.3 km / 2 mi
Uriarte Talavera 3.3 km / 2.1 mi
Poblano Museum of Popular Art 3.4 km / 2.1 mi
Fuente de los Frailes 3.4 km / 2.1 mi
Museum of the Mexican Army and Air Force 3.4 km / 2.1 mi
Plaza de Revolución 3.5 km / 2.2 mi
Zona Histórica de los Fuertes 3.6 km / 2.3 mi
Chapel of Santo Domingo 3.6 km / 2.3 mi
Imagine Interactive Museum Puebla 3.7 km / 2.3 mi
Fort Loreto 3.8 km / 2.4 mi
Teleferico de Puebla 3.8 km / 2.4 mi
Candy Street 3.8 km / 2.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 12
  • hotel
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Luggage room
  • Clothes dryer
  • Restaurant
  • Conference room
  • Meeting room
Show 4 more facilities & services
  • Business centre
  • TV lounge
  • Breakfast
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

B1

Breakfast For One Guest

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room WITH VIEWSRoom • WITH VIEWSROO.WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Star Express

    Room WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Star Express

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CLASSICQUADRUPLE • CLASSIC • 1 Bedroom • 21 m²QUA.AS-2
    QUADRUPLE CLASSICPhoto unavailable10 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Star Express

    QUADRUPLE CLASSIC

    Room photos

    10 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.AS-2

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Star Express

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Star Express

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Star Express

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO DOUBLE BEDSFAMILY ROOM • TWO DOUBLE BEDSFAM.2D

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Star Express

    FAMILY ROOM TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ONE BEDDOUBLE • ONE BED • 1 Bedroom • 21 m²DBL.1B
    DOUBLE ONE BEDPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Star Express

    DOUBLE ONE BED

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.1B

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Star Express

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Star Express

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Star Express

8.4
Excellent
381 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
8.2 /10
Condition
8.6 /10
Location
10.0 /10
Neighborhood
7.0 /10
Amenities
8.8 /10
100 reviews shown
6/10
Pleasant
19 Jan 2026
Garry
It wasn't first class ,But it was an affordable low cost hotel and i really appreciated the free breakfast evey morning. Just bring warm clothing and extra blankets if you are sensitive to the cold. I would stay there again
Leisure Self
8/10
Excellent
19 Jan 2026
Garry
Staff was good very friendly and helpful. I loved the location, The bus stop was right across the road from the bus station. That was good for me because i took the bus from Mexico. Lot of sores and restaurants. And big flee market tjere with lots of food stalls and restaurants where you can buy anytime. Only complaint is that they have no heating ,and the evenings get cold i wished they had lots of warm blankets, i asked one night i was told they didn't have any .that wasn't a deal breakfast. Good breakfast included every morning.
10/10
Exceptional
08 Jan 2026
Maribel
Very clean,good price
8/10
Excellent
11 Dec 2025
Ernesto
El personal fue muy amable.
Friends_and_family Family
10/10
Exceptional
05 Jul 2025
Maria
Very nice and clean
Leisure Family
10/10
Exceptional
11 May 2025
Arturo
The area surrounding hotel is rough but right next to ADO terminal
Leisure Family_with_children
10/10
Exceptional
19 Oct 2024
Lucero
Very clean, it was good
Self
2/10
Poor
13 Nov 2023
Verified traveler

15 Minutes and Out

I, unfortunately, did not have a good experience with Hotel Star Express Puebla and had to check out fifteen minutes after arriving. The issue was that the room did not have a window, which could have been fine if there was a way to control the temperature, but there was no AC or a fan, which just made the room's air still and insufferable. Second, the most pressing issue was a lingering awful smell of sewage from the bathroom. It was so strong and intense it was making me nauseous. My colleague staying in the same hotel had the same issue with the smell, so it wasn't just my room. With these issues, we opted to leave. Although we were told we would not get a refund, we did not care because it was terrible.
Business
4/10
Poor
21 Aug 2022
MARIA DEL CARMEN
The fee is expensive according to the hotel appearance. Nobody is present to help you with the luggage and there are only stairs.
Bathroom outlet was not working. It was reported to the front desk but they didn't do anything.
Small rooms and nothing is the same as the pictures on the web
Very disappointed that this place is offered through expedia.
Leisure Family
10/10
Exceptional
10 Sep 2021
Silvestre

Breakfast to die for!

Was fast and friendly service! Breakfast was delicious!
Friends_and_family Family
10/10
Exceptional
08 Feb 2019
Verified traveler

Would stay again!

Other than the bedroom being near the kitchen (loud) was great. Very convenient to the bus station, nice and friendly staff. 4-5 minute walk to the bus station, markets, restaurants. Good breakfast and coffee. Would stay again!
Family
10/10
Exceptional
04 Oct 2018
Verified traveler
Very clean and comfy beds enjoyed my shirt stay there bathroom are also very clean
10/10
Exceptional
27 Jun 2018
Jessica

Nice Modern Hotel

My husband and I decided to stay here for a family wedding because it was in a central location. We could have stayed with family in the area, but getting ready for a wedding is always hectic and we wanted our own restroom/space. We enjoyed how new everything was inside. Receptionist was very friendly and welcoming. The room was new, bathroom was new, toilet was new, windows were new...TV could have been bigger, could use a window a/c unit/heater. Closet space was adequate, and in-room safe was great. Could use a microwave, fridge, iron board and iron though. Toiletries were nice! Was a bit noisy, but nothing that a tired day before and after a wedding couldn't handle (when you're that tired, do you even care?). Parking lot was strange, but just park in the parking garage for Coppel next door while you check in and the valet will bring it and park it where it needs to go. My husband and I felt safe, however our family that lives in the area warned us not to stay there again because of the \"danger\". I don't know, we didn't see anything shady while we were there, so who knows. Overall, we enjoyed it. Great Price, location, cleanliness, modern updates, free buffet breakfast with amazing, delicious choices. Would recommend.
10/10
Exceptional
16 May 2018
Clara

Keep It Up...

Excellent service, nice people from the front entrance, to the cleaning people...
I'll recommend this hotel to all my fam. And friends.
My Next trip for sure will be to Puebla, Pue
Hotel Star Express.
Family
8/10
Excellent
04 Apr 2018
Bogdan

Very, very good hotel.

The hotel is brand new and everything is shiny. Beds are comfortable. No tears, no stains.
It's a very good hotel even in EU/US terms!
The only problem is little sound-proofing. You can hear everything happening in the corridor. In the morning people will wake you up as they head for the breakfast. So no matter how tired you were last night or how late you went to sleep, you are still going to wake up between 7-8AM.
The breakfast included in the price was very good.
Partner
10/10
Exceptional
08 Dec 2017
Verified traveler

maid so annoying

not bad, just the maid know the door every hour after 10 am. room are small than the pictures in the website.
Partner
8/10
Excellent
25 Sep 2017
Verified traveler

Puebla Visit

Hotel was conveniently located for our meetings. It is across the street from the bus station so you can easily arrive from anywhere in Mexico. Despite the bus traffic there was no noise in the hotel from the buses. There is a little noise from the hallways and other rooms, but was not during reasonable sleeping hours, so no issue for us.
10/10
Exceptional
07 Nov 2016
Mohamed
New hotel, very clean, great friendly service, great breakfast and very convenient for proximity to CAPU and local transportation.
10/10
Exceptional
16 Jun 2026
Nayeli
Muy comodo y seguro, la ubicacion ideal cerca de todo
8/10
Excellent
16 Jun 2026
Antonio
En general bueno puede estar mejor pero bien
Self
10/10
Exceptional
01 Jun 2026
Octavio
Todo excelente como siempre…
Self
10/10
Exceptional
29 May 2026
Carlos Alberto
No tiene aire acondicionado pero te prestan abanico
Self
10/10
Exceptional
28 May 2026
Guillermo
Habitaciones limpias.
Buen sabor el desayuno buffet.
Self
10/10
Exceptional
25 May 2026
LUIS ALBERTO
Las habitaciones muy bien, el personal amable y el desayuno básico pero cumple!
Family_with_children
10/10
Exceptional
24 May 2026
Erick
Todo perfecto, a pesar de falta de estacionamiento, ellos mismos de encargan de estacionar los vehículos. Todo perfecto
Business
8/10
Excellent
23 May 2026
ANGELICA
Es una estancia básica, cumple con todo lo necesario para una estancia corta y/o express, el personal muy atento y el desayuno muy rico.
Friends
10/10
Exceptional
23 May 2026
David Santiago
Si quieres vivir una experiencia vintage y estas orgulloso de la historia de México, este es el hotel que necesitas
Family
8/10
Excellent
21 May 2026
Josue
Todo excelente, pero hacia mucho calor y no había aire acondicionado
Partner
10/10
Exceptional
09 May 2026
luiz
Muy bueno, solo que no tiene clima se siente un poco de calor
Family_with_children
10/10
Exceptional
08 May 2026
David Gabriel
Habitación limpia
Self
6/10
Pleasant
24 Apr 2026
JESUS ALBERTO
Mucho ruido entre las paredes
10/10
Exceptional
15 Apr 2026
Ruben
Excelente menú muy completo., muy cerca de la capu cruzando la calle muy recomendable, me volvería a hospedar
Family_with_children
10/10
Exceptional
16 Mar 2026
DIEGO
Excelente servicio desde que llegamos muy amables
10/10
Exceptional
28 Feb 2026
Gustavo
La instalaciones muy buenas y muy recomendable, el personal muy amable y el desayuno sencillo pero muy rico !!
Partner
8/10
Excellent
04 Jan 2026
JUVENTINO
El desayuno es muy básico
Friends_and_family Family
10/10
Exceptional
31 Dec 2025
Jorge Alonso
Excelente
Business_and_leisure Family
10/10
Exceptional
14 Dec 2025
Jonathan
Excelente lugar!!
Altamente recomendable
Business
8/10
Excellent
08 Dec 2025
Daniel
Habitación limpia muy cerca de la CAPU
Leisure Partner
10/10
Exceptional
08 Dec 2025
Librada
La habitación limpia, cómoda, el personal muy amable, muy buena ubicación, en general muy bueno.
Leisure
10/10
Exceptional
08 Dec 2025
Jairo
Está muy confortable el lugar
Leisure Friends
10/10
Exceptional
04 Dec 2025
Juan Carlos
Genial
8/10
Excellent
26 Nov 2025
Susana
Pequeño el lugar pero muy agradable el desayuno muy sabroso.
Friends_and_family Friends
10/10
Exceptional
23 Nov 2025
Ramona
Todo impecable, personal muy amable y excelente comida
Friends_and_family Friends
10/10
Exceptional
14 Nov 2025
Agustin
Todo bien
10/10
Exceptional
14 Nov 2025
Gustavo
Es un lugar seguro y junto a CAPU, muy bonito y limpio.
Leisure Partner
8/10
Excellent
02 Nov 2025
Roberto
Limpio, comodo
Business
10/10
Exceptional
28 Oct 2025
Grisel
Limpieza
Business_and_leisure Family
8/10
Excellent
11 Oct 2025
Neftali
El desayuno muy austero y no hay elevador
Leisure Partner
4/10
Poor
05 Oct 2025
Erika Glenda Rodríguez
El desayuno fue lo único rescatable, el cuarto tenía olor a humedad, de hecho había paredes muy humedecidas y con moho. El colchón y almohadas durísimos, no se podía dormir. De las 3 noches que alquilé solo me quedé una y preferí irme a otro hotel y perder mi dinero, preferí eso a quedarme ahí.
Leisure Partner
10/10
Exceptional
16 Sep 2025
JAIME
Desayuno excelente
Leisure Partner
10/10
Exceptional
11 Sep 2025
JOSE MANUEL

Excelente!

Excelente opción cerca de la terminal de autobuses, en cuanto al servicio siempre muy amables
Business
10/10
Exceptional
05 Sep 2025
Israel
Me agradaron las instalaciones aunque las camas estaban un poco pequeñas y en el desayuno buffet había más variedad
Friends_and_family Family
8/10
Excellent
03 Sep 2025
Laura
Es bueno que incluya desayuno, las habitaciones muy limpias. La cama es muy cómoda, sin embargo, la coladera del baño no funcionaba muy bien.
Business Self
4/10
Poor
31 Aug 2025
Pablo Cesar
Las fotos que publica no corresponde a la realidad del hotel, por fuera se ve en muy mal estado que hizo que no nos quedáramos, se ve muy inseguro.
10/10
Exceptional
11 Aug 2025
Zeus
No elevators, besides that, everything was nice!
Leisure Family
10/10
Exceptional
08 Aug 2025
ArelyYazmin
Todo muy bien, gracias
10/10
Exceptional
03 Aug 2025
ALEJANDRA
Todo bien
Leisure Family
6/10
Pleasant
27 Jul 2025
RUTH GABRIELA
Dice que tiene estacionamiento, pero no es suficiente y no es seguro
Leisure Family
10/10
Exceptional
27 Jul 2025
Claudia
El lugar es buno, solo llegue a pasar la noche. Las instalaciones impecables, la atención del personal muy amable incluye desayuno muy rico, agua caliente la habitación muy limpia y camas cómodas. Solo que me tocó en la habitación cerca del lobby y se escucha un poco de ruido pero no es algo que no te deje descansar lo único que cambiaría sería el estacionamiento. Tiene estacionamiento como para 5 carros afuera del hotel y guardia de seguridad pero en caso de no haber alcanzado lugar ahí, no se dónde me pude haber estacionado o dejado mi coche
Leisure Family
10/10
Exceptional
25 Jul 2025
Lisette
Muy cómoda la estancia, la habitación muy limpia y la tención del personal excelente!!
Friends_and_family Family
10/10
Exceptional
01 Jun 2025
Yael Sebastian
Muy bien ubicada muy tranquilo y muchos lugares alrededor, instalaciones bken
Leisure Partner
2/10
Poor
15 May 2025
Rossemberg
No tenia aire acondicionado, la cama super incomoda
10/10
Exceptional
02 May 2025
Francisco
Muy chingona mi estancia rocomadable al 100%
Leisure Family_with_children
10/10
Exceptional
15 Apr 2025
Tania
Excelente servicio
Leisure Partner
10/10
Exceptional
15 Apr 2025
Tania
Excelente servicio
10/10
Exceptional
12 Apr 2025
Gilberto

Buenísimo

Muy limpio, muy bien el internet, la cama muy cómoda y también el baño. Está nuevo. Excelente ubicación junto a la Capu.Sólo la televisión no servía, pero ni la vi. Todo lo demás, perfecto.
Self
10/10
Exceptional
28 Mar 2025
Roy
Bueno
Business_and_leisure
8/10
Excellent
23 Mar 2025
Luis
Si bien las instalaciones están justas, la atención del personal de recepción es muy atenta y puntual creo que resta mucho las afueras del hotel. Por la noche es demasiado inseguro, hay gente tomando alcohol y otras sustancias. Definitivamente es algo fuera de control del hotel pero lo dejo para que lo consideren.
La habitación estaba un poco sucia en cuanto a polvo en el piso, el resto estaba bien.
El baño considero es bastante funcional y tiene todo lo necesario
La televisión muy pequeña y los canales más “entretenidos” desafortunadamente tenían intermitencia o la señal generaba un ruido que hacía imposible visualizarlos.

Se escucha el ruido de otras habitaciones y, constantemente nos estuvieron marcando a la habitación solo que al contestar nadie respondía, imagino que en recepción pensaron que el ruido venía de mi habitación.

En general, si necesitas un lugar para descansar tal vez por una salida de autobús muy temprano en CAPU, perdiste el último autobús a casa o tu presupuesto es justo y estarás cerca de la zona, esta es una muy buena opción.
Leisure Partner
10/10
Exceptional
19 Feb 2025
Daniel Enrique
Confortable desde la recepción y las recámaras sencillas pero agradables.
Business Self
6/10
Pleasant
12 Feb 2025
Ruben Carlos Castillo
Ok
Business_and_leisure Partner
6/10
Pleasant
30 Dec 2024
Bjørn
Close to the station, and some fine street food opportunities close by. Nice staff, however the sheets all had visible stains, and there was no duvet but instead an old blanket between two sheets.

Bathroom was nice
Partner
6/10
Pleasant
30 Dec 2024
Viry
Habitacion comoda, sin elevador ni calefacción, el hotel es frio y en diciembre puebla es frio
6/10
Pleasant
19 Dec 2024
Verified traveler

Nja

Det höga betyget är inte motiverat i prisvärdhet. Det är missvisande för standarden.
Partner
10/10
Exceptional
17 Dec 2024
Cristian Yael
Buena atención, puedes entrar y salir las 24 horas
Leisure Family
10/10
Exceptional
24 Nov 2024
Sheila Itzel Pineda
Me gustó la hospitalidad y la seguridad
Leisure Friends
10/10
Exceptional
03 Nov 2024
ABEL
EL WIFI NO FUNCIONA MUY BIEN
Leisure Family
8/10
Excellent
28 Oct 2024
Laura
.
Leisure Friends
8/10
Excellent
27 Oct 2024
David
El estacionamiento está en la calle, lo cual no fue de mi agrado.
Leisure Self
6/10
Pleasant
27 Oct 2024
Laura
El lugar para estqcionarse es muy incómodo y el personal de recepción nos pareció poco atento., siempre con sus audifonos y había que hablarles varias veces para que nos respondieran algo.
Leisure Friends
6/10
Pleasant
22 Oct 2024
Lucero
La ubicación es muy mala, incluso insegura hay muchos indigentes en la zona
8/10
Excellent
13 Oct 2024
Alejandro
Todo bien
Leisure Friends
10/10
Exceptional
02 Oct 2024
Verified traveler
Está justo al lado de la central, muy conveniente
10/10
Exceptional
01 Oct 2024
Alberto
Nos gustó mucho, muy bonito y a buen precio, lo único chistoso es el GYM solo son dos aparatos jaja da igual porque no busco hacer ejercicio en mi viaje pero si a alguien le interesa
Business_and_leisure Partner
8/10
Excellent
16 Sep 2024
Alejandra
Muy bien hotel excelente opción cerca de la central
Business Partner
6/10
Pleasant
04 Sep 2024
Victor

Mal internet

Todo bien, solo el internet pésimo
Business
10/10
Exceptional
01 Sep 2024
Adam
Todos muy Bien
Leisure Family
8/10
Excellent
22 Aug 2024
Ivan

Regular

Hacen falta comodidad, como un ventilador o aire acondicionado por qué está muy encerrada la habitación.
Partner
8/10
Excellent
18 Jul 2024
Tomas teodoro

Bueno

Bastante bien solo mucho calor por qué no tienen aire ni ventiladores
Friends_and_family Family
8/10
Excellent
18 Jul 2024
Tomas teodoro

Bien

Bastante bien solo el calor por qué no tengo en aire acondicionado no ventiladores
Friends_and_family Family
10/10
Exceptional
14 Jun 2024
José Manuel
Excelente desayuno
Business Friends
10/10
Exceptional
30 May 2024
Hermilo
Excelente servicio y localización.
Business Family
8/10
Excellent
15 May 2024
Nubia
El control de la televisión no funcionó ...
Leisure Family
6/10
Pleasant
09 May 2024
César Augusto
Zona insegura
Sin estacionamiento de hotel
10/10
Exceptional
27 Apr 2024
Oralia Lourdes
Todo excelente muy accesible todo
8/10
Excellent
21 Apr 2024
Ezau
Falta aire acondicionado en las habitaciones
Leisure Friends
8/10
Excellent
01 Apr 2024
Hortencia Rocio
👏
6/10
Pleasant
01 Apr 2024
Cesar
falta aire acondicinado o un ventilador al menos
6/10
Pleasant
16 Feb 2024
Gabriela

Sábanas sucias

En la segunda noche me percaté que las sábanas estaban manchadas y lo reporté a administración, sin embargo no se solucionó el problema ya que el empleado dijo que las sábanas diario las traían de lavandería y aunque vio las manchas y le tomó foto no solucionó. No vuelvo a ese hotel.
Partner
10/10
Exceptional
26 Jan 2024
Alan
.
Leisure Partner
10/10
Exceptional
25 Jan 2024
Juan Carlos
El hotel estuvo bien, bonito y comodo
Solo las tollas olian raro. Lo demas todo bien
Partner

Location & surroundings

Hotel Star Express
De La Pedrera 3119 Near Capu, Puebla, Mexico

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Hotel Star Express

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