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Hotel Sofia

Puebla · Mexico

3 Poniente No 319 Col CentroView location

8.2/10Excellent668 Reviews
Cleanliness8.8/108.8
Service8.6/108.6
Comfort7.6/107.6
Condition8.2/108.2
Neighborhood9.2/109.2
Amenities8.2/108.2
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Sofia

Located in the heart of Puebla's historic center, Hotel Sofia offers convenient access to Zócalo de Puebla and Puebla Cathedral. This hotel features 45 guestrooms equipped with flat-screen TVs, complimentary Wi-Fi, and safes. Enjoy a meal at the onsite restaurant and cafe, or unwind with a drink at the bar/lounge.

A complimentary continental breakfast is served daily. Business amenities and free self-parking are also available. Nearby attractions include Africam Safari (11. 7 mi) and Angelopolis Commercial Center (3 mi).

Read more about this hotelShow less

With a stay at Hotel Sofia in Puebla (Puebla Historic Center), you'll be a 4-minute walk from Zócalo de Puebla and 7 minutes by foot from Puebla Cathedral. This hotel is 11.7 mi (18.8 km) from Africam Safari and 3 mi (4.9 km) from Angelopolis Commercial Center.

Stay in one of 45 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, a 24-hour front desk, and luggage storage.

Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 5:00 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals not allowed

Important information

  • You need to know
    • No pets and no service animals are allowed at this property.
  • Special Instructions
    To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Zócalo de Puebla 0.3 km / 0.2 mi
Profetica 0.4 km / 0.2 mi
Palafoxiana Library 0.5 km / 0.3 mi
Rosario Chapel 0.6 km / 0.3 mi
Puebla Cathedral 0.6 km / 0.4 mi
Plaza de Revolución 0.7 km / 0.4 mi
Candy Street 0.7 km / 0.4 mi
Santo Domingo Church 0.7 km / 0.4 mi
Museum of the Mexican Army and Air Force 0.7 km / 0.5 mi
Iglesia de la Compañía 0.8 km / 0.5 mi
Amparo Museum 0.8 km / 0.5 mi
Uriarte Talavera 0.8 km / 0.5 mi
Callejon del Sapo 0.8 km / 0.5 mi
Street of Candies 0.9 km / 0.5 mi
Santa Monica Convent and Museum of Religious Art 0.9 km / 0.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 45
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Lift access
  • Terrace
  • Concierge
Show 11 more facilities & services
  • Luggage room
  • Café
  • Bar
  • Restaurant
  • Meeting room
  • Business centre
  • Breakfast
  • Continental breakfast
  • Snacks
  • Non-smoking establishment
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Hotel Sofia

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG

    Photos are not available for this room type.

    Hotel Sofia

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Hotel Sofia

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Hotel Sofia

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Hotel Sofia

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Hotel Sofia

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 24 m²DBL.ST

    Photos are not available for this room type.

    Hotel Sofia

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Sofia

8.2
Excellent
668 Reviews
Cleanliness
8.8 /10
Service
8.6 /10
Comfort
7.6 /10
Condition
8.2 /10
Neighborhood
9.2 /10
Amenities
8.2 /10
100 reviews shown
6/10
Pleasant
18 Jun 2026
Silvestre
A lot of mosquitoes in the room, the sheets in the bed did not fit the mattress and the pillows are the most uncomfortable to sleep on
Partner
10/10
Exceptional
16 May 2026
Pavel
Super!
10/10
Exceptional
10 May 2026
Rosario
Good hotel
Self
8/10
Excellent
17 Mar 2026
jose antonio
Only coffe and fruit
Partner
8/10
Excellent
17 Mar 2026
Heidi
Clean and friendly
4/10
Poor
06 Mar 2026
Alma
Kind and efficient staff, but the rooms and bathroom really need to be updated. Everything looks nicer on their pictures, but they don’t show what the rooms and the shower are really like. Although we saved some money and the location was great, we are not planning to go back to this hotel.
Family
4/10
Poor
06 Mar 2026
Frida
The staff was ok, but the service was terrible.
Partner
10/10
Exceptional
27 Feb 2026
Samuel
Staff was friendly and clean rooms
Family_with_children
10/10
Exceptional
21 Jan 2026
judy
I have travelled a lot and I have owned my own bed and breakfast. The friendliness of the check in staff was truly outstanding.
Partner
8/10
Excellent
05 Jan 2026
VICTOR
The staff was courteous
8/10
Excellent
19 Nov 2025
Maria E
Yes, it was nice and clean.
6/10
Pleasant
18 Oct 2025
Chanel
En primera la recepcionista tiene de cierta manera un modo desagradable, si te atiende a las dudas solo que parece que estuviera molesta todo el tiempo.

Segunda, la habitación que nos dieron es de la primera planta y es totalmente cerrada, sin alguna ventana y hace un calor horroroso, solo te salva su ventilador pero al menos que agreguen una ventana hacia el lobby porque no fue nada de descanso.

Agua caliente al instante afortunadamente, es zona centro y es muy linda, fuera de eso solo me gustó por esa razón, pero por la habitación no me gustó la experiencia, 5/10 solo por ese detalle
Business_and_leisure Partner
10/10
Exceptional
17 Oct 2025
luis
Excelente hotel muy limpio y su personal muy amable
Leisure Self
10/10
Exceptional
07 Oct 2025
ARNALDO
The rooms were clean. Professional and courteous staff. The hotel needs an update but is comfortable and clean. Very safe and convenient to downtown area.
Leisure Family
6/10
Pleasant
27 Aug 2025
David
Sunday Aug 24th: I went back to the hotel at 1am. The door was locked. There was an employee knocking on the door. He said his coworker was inside but was sleeping. It was very frustrating. Eventually the sleepy employee (He said his name was Gabriel) opened the door and went back to sleep on the sofa in the little lobby area. I wasn't going to write this but since I received this email....Everything else is reasonable considering the price.
2/10
Poor
12 Jun 2025
Francisco
Although it has a great location it has been one of the worst experiences ever seen at a hotel. It was extremely hot with no air conditioning and on top of that the beds were extremely hard and very uncomfortable to sleep on. The breakfast was only a piece of bread and coffee. I really expected more based on what they offered me on the pictures at first.
Friends_and_family Friends
10/10
Exceptional
30 May 2025
luis
Excelente servicio muy buena atención lugar muy limpio
Business_and_leisure Self
10/10
Exceptional
03 May 2025
Gerson
I would definitely stay again with you guys !
Self
10/10
Exceptional
01 May 2025
David
Encantado con la habitación que nos tocó. El servicio muy excelente. Gente del servicio muy amable y atenta. Recomendadisimo!!
Business Family
10/10
Exceptional
02 Apr 2025
John
The location is perfect. Well maintained. The free breakfast was nice but very small.
Partner
8/10
Excellent
12 Mar 2025
Emmanuel
Appartment good but the issue was the air conditioner. I was not giving the remote i was giving the condition to drop my.ID before the remote is given to me .This was weired and strang to me .Even when i accepted that they take the copy of it they refused .I had tobstay in the room without using air conditioner which should be part of the payment i made as a right .I can only stay at the apartment if the air conditioner remote is giving to me before lodging .I mentioned my concern to the reception before checkong out the following day but every other thing is fine
6/10
Pleasant
03 Jan 2025
Steven

So so

A bed two end tables and a closet dresser in room. There was a safe in the room with no instructions. Parking was 3 blocks away. Room was quite warm for me to sleep and fan did not help.
Self
2/10
Poor
18 Dec 2024
Abraham
I booked a three day stay on the second day, my friend got bitten by bed bugs.
call Expedia for help never could get in touch, the hotel moved me to a room with one bed instead of two , that I had booked from the beginning , so I was forced to sleep with my companion in a very small bed
Business_and_leisure Friends
2/10
Poor
05 Dec 2024
Fermin
Nos pusieron en la habitación que está a un lado de la recepción, y literal ni siquiera se puede descansar
4/10
Poor
27 Nov 2024
Vanessa
It’s an open concept hotel. You can look down the balcony to the reception area. My family and I didn’t sleep at all. The noise from the reception echoes to the rooms and the doors are glass. Not soundproof. It was a sleepless night.
Leisure Family
8/10
Excellent
20 Nov 2024
Felipe
the lady in the front desk was rude and not friendly or even helpful.
Leisure Family
10/10
Exceptional
15 Oct 2024
Atzin
Todo excelente y todo el personal muy atento y amable sobretodo quisiera reconocer al recepcionista de la mañana es un chico sumamente amable y te hace sentir bienvenido muchas gracias por todo. Volvería a regresar
10/10
Exceptional
25 Jul 2024
Alfonso
Only five minutes away from the historic center of the city of puebla. Definitely will stay again in this place.
6/10
Pleasant
09 Nov 2023
Verified traveler

Not a clean hotel!

This hotel needs a lesson in cleanliness. While it's a budget hotel, cleanliness should be priority! I should have taken pictures. I found my bed and pillows to be full of hairs, as if the sheets had never been changed. I had to thoroughly go through the bed and remove all the hairs with tissue paper. Thankfully, I travel w/ Lysol wipes. Upon lifting the toilet seat I could see splashes of pee and poop that had not been properly cleaned. The AC unit was placed above the doorframe of the room to the bathroom. I kept getting splashed on by the leaky AC every time I walked in/out of the bathroom. The walls were stained with water drop lines that the AC had made over the months/years. The room was dusty, you can tell the daily cleaning is very minimal and the room needs a new good coat of paint, the shower door has mold, one of the lights in the bathroom kept failing when i turned it on, it would flicker for the first few tries until it would finally kick in and stay on. I had to leave my storage stored and i noticed that their storage area are cabinets next to the front desk but available to anyone, they have keyholes but they are not locking them. If they ever have to step away from the front desk, anyone from the street can walk in and take your belongings because they were not properly locking the cabinets. That's a big no-no! This hotel looks very nice in the pictures and externally but it's a different story once you enter the room.
Self
10/10
Exceptional
07 Oct 2023
Deysi
Amazing
Leisure Partner
10/10
Exceptional
16 Sep 2023
Esperanza
Very close to downtown.
Good service, frienly people
6/10
Pleasant
27 Jun 2023
Diana
The place is smaller than the picture showed . We tried to rest and was imposible,the AC was doing a terrible noise. And during the day was more difficult because of the employees talking loud.
Leisure Family
8/10
Excellent
12 Jun 2023
Eduardo
Good option to stay in Puebla
Leisure Partner
10/10
Exceptional
17 Sep 2022
Carolina
Free continental breakfast is coffee (Too bad no free refills on the coffee), pan dulce and 1 small plate of fresh fruit. It is all served to you by hotel staff. They have it really controlled.

Location is amazing, close to everything. Great restaurants around.

Front staff could be a little bit more cheerful. We were there for about a week and not once did they smile or try to make small talk😅 the staff upstairs were a littttttle bit more pleasant...but that's even twisting my arm😆
Leisure Family_with_children
10/10
Exceptional
13 Nov 2021
steven
Great place to stay. Everything you want is within walking distance.
Leisure Self
10/10
Exceptional
11 Nov 2021
Allan
Very clean place, Super friendly staff.Very affordable too.
Leisure Friends
8/10
Excellent
30 Mar 2021
Verified traveler
We had a pleasant stay at \"Hotel Sofia\", Friendly Staff, walking distance to the center and good value for money. The only thing is that the WiFi didn't work at all, and inside the hotel there wasn't a good phone signal either.
Leisure Partner
6/10
Pleasant
13 Nov 2019
Verified traveler
The location is very convenient , close to the center

2/10
Poor
27 Jul 2018
Sidney

Avoid this hotel at all costs!

I have never had a worse experience with a hotel in my life. I am not sure words can capture the frustration I have experienced, but I will sure try!

First, the hotel has a policy that if you don't check in by 5:00, they cancel your reservation and make your room available. After a full day of traveling, I arrived to the hotel at 8:00 and was told my reservation was cancelled and no rooms were available. They made no apologies, no attempt to help, and couldn't explain why they did not honor the reservation. The staff I dealt with were rude and lacked both knowledge and skill. Of course, all the hotels in the area were full. These people left me on the street with nowhere to go.

Secondly, the service is just terrible. Incredulous at how I had been treated, I returned several days later to speak with the hotel manager. She didn't seem to have much interest in fixing the situation, as she focused her attention on her cell phone text messages as we spoke. She said to me: \"What do you want, an apology?\"

This establishment does not deserve your business. They cannot even perform the basic duties of a hotel like welcoming guests and honoring reservations.

Stay somewhere else. Anywhere else. Don't let this happen to you too.
8/10
Excellent
25 Jun 2018
\"Rudy\"

Nice hotel, very close to the main square...

Loved the location of Hotel Sofia with respects to the main square and principal activities...
8/10
Excellent
14 Jun 2018
m

Puebla Cenrto Historico\n

its not a bad place but i had to switch rooms once and the rooomi moved to , the bed felt like someone has sprinkled sand on the sheets ...so they changed my bedding at 1130PM. Otherwise no problem, wifi a little finicky
6/10
Pleasant
02 May 2018
Sergio \"Morgan\"

NICE & NEW HOTEL

My experience for 1 night was OK, except for the A/C in the rooms.
10/10
Exceptional
15 Jul 2026
Yadira Maria
Bien
10/10
Exceptional
15 Jul 2026
Felix
Excelente ubicación
Family
10/10
Exceptional
11 Jul 2026
Iliana
Hola buenas tardes, quise desayunar, estaba cerrado el restaurante, eran 7:30am mínimo un café antes de partir , sugerencia abrir más temprano
Self
10/10
Exceptional
11 Jul 2026
Norma
Gracias
Partner
10/10
Exceptional
08 Jul 2026
juan
Exelente servicio, gracias por esos precios
Family
6/10
Pleasant
04 Jul 2026
Abel
En general es un muy buen hotel, pero tiene muchas áreas de oportunidad a mejorar, principalmente en su terraza superior con su personal por la mañana, y ver la posibilidad de tener generador de emergencia, en cuanto a la ubicación del hotel excelente a dos cuadras del zócalo.
Friends_and_family Friends
4/10
Poor
04 Jul 2026
tabatha
La seguridad es cuestionable, solo tiene una chapa de seguro y un pasador, mi habitacion no tenia el escritorio prometido
Self
10/10
Exceptional
22 Jun 2026
Demetrio
Todo muy bien , solo toma tu tiempo para que te entreguen tu auto al salir ya que el estacionamiento está retirado del hotel
Business
10/10
Exceptional
21 Jun 2026
Israel
Los baños están muy limpios
Business
8/10
Excellent
14 Jun 2026
Maria Guadalupe
Falta que vean prioridades por ejemplo yo soy claustrofobica y me pusieron en una habitación completamente cerrada y con solo luz artificial
Self
10/10
Exceptional
10 Jun 2026
RENE DE JESUS
la atencion del personal
Family_with_children
10/10
Exceptional
10 Jun 2026
G. Arturo
Todo excelente felicidades
Friends_and_family Family
10/10
Exceptional
08 Jun 2026
Nallely
Estuvo muy buena mi estancia en el hotel la chica de recepción es muy amable y busca facilitar las cosas y en general la habitación cumple con lo que promete. Ah! el desayuno también. Fue muy buen tiempo si volveria a quedarme ahí.
Self
2/10
Poor
07 Jun 2026
Carlos
Perdieron las llaves de mi camioneta y fueron muy groseros. El desayuno horrible un plato con 3 rebanadas de papaya un café pequeñísimo y un pan, pedido otro café y me lo querían cobrar 40 pesos porque ya no estaba incluido. Viví una experiencia terrible. NO LO RECOMIENDO, MUY MALO. La habitación sin ventanas y se encerró todo. Malo y lo que le sigue.
Partner
2/10
Poor
31 May 2026
Isabel
En habitación hacía mucho calor, aparte de eso tuvimos que esperar porque no había habitaciones
Partner
10/10
Exceptional
23 May 2026
SEE YUEN
Simple but very nice. Breakfast can be improved
Friends_and_family Friends
10/10
Exceptional
22 May 2026
Jorge Rafael
Ubicación perfecta y habitaciones bonitas
6/10
Pleasant
20 May 2026
cintya
La habitación que nos toco ,315 chorreaba todo el aire acondicionado encima de la cama,
El desayuno bien pan de buen tamaño,café y fruta. Y precio accesible para plato principal , el personal de recepción algo perdidas, solicitas amenidades y se lo tienes que recordar al menos 3 veces, y en baño solo te colocan un jabón y un shampoo, cuando pague por 4 personas.
Friends_and_family Family
6/10
Pleasant
19 May 2026
Eric
En realidad la habitación es normal talves un poco pequeña, definitivamente hace falta mantenimiento y aire acondicionado (primordial). El desayuno es muy basico pero todo esta fresco y te ofrecen a la carta por si quieres agregar algo más. El ambiente es bueno, seguro y sin ruido.
Partner
10/10
Exceptional
16 May 2026
Arturo
Desde la llegada hasta la salida un trato excelente, instalaciones muy buenas, cómodo, desayuno y comida excelente, la verdad un hotel muy muy bueno, nos encantó!!!
Family_with_children
8/10
Excellent
10 May 2026
María Yuridia
Personal amable y habitaciones limpias
10/10
Exceptional
04 May 2026
Adriana
Muy cerca del centro,agradable espacio,camas cómodas,hay aire acondicionado,al princio un poco de ruido por área común pero se puede dormir perfecto, estacionamiento con valet parking,se puede mejorar en la limpieza,el desayuno incluido básico,pero puedes solicitar a la carta es económico y rico.
Family
10/10
Exceptional
02 May 2026
Santiago Morales
Muy buena ubicacion,cerca del centro,el estacionamiento nones en el mismo hotel, pero si es accesible, el desayuno es fruta y café .
10/10
Exceptional
25 Apr 2026
Everardo
Es un lugar pequeño con lo básico para descansar, es económico y cerca de los lugares de interés en el centro de la ciudad, el personal atento y amable, un buen lugar sin duda
Partner
10/10
Exceptional
19 Apr 2026
cristel del carmen
si muy agradable lugar lo recomiendo
Friends
8/10
Excellent
17 Apr 2026
JOSE LUIS
El servicio de cafetería podría estar mejor
Partner
10/10
Exceptional
16 Apr 2026
Oswaldo
Todo bien como siempre. Solo como observación. Mi reservacion era 1 cama para 2 personas. Cuando llegamos nos comentaron que nos cambiaron de habitación por una que tenia 2 camas yo dije orales que chido mas espacio eso si y poquito mejor. Solo El comentario de recepción fue que no podiamos ocupar las 2 camas solo 1. Pero eso solo no se si este bien .
Partner
8/10
Excellent
11 Apr 2026
Josefina
Las sábanas y toallas están viejas y desgastadas, la limpieza no es muy buena, peero lo que sí tiene es ubicación, está a pie dee muchos atractivos y museos del centro de Puebla. El estacionamiento no está en la propiedad pero hay una persona de valet parking
Family_with_children
10/10
Exceptional
11 Apr 2026
Jose
Habitaciones muy limpias, camas confortables, en general excelente lugar a dos cuadras del zócalo y la catedral.
Partner
8/10
Excellent
08 Apr 2026
Jonathan
La habitación por esas fechas son muy frías, y en esa ocasión recuerdo que teníamos una pequeña alcoba que daba al exterior, no se puede descansar tan fácil ya que se filtra todo el aire frío. Si te toca una habitación así en un día frío ves con ropa cálida para dormir
8/10
Excellent
07 Apr 2026
Ricardo
Las habitaciones de planta baja son muy pequeñas
Self
10/10
Exceptional
25 Mar 2026
Yosafat
Buen hotel cerca del centro, comodo
Self
6/10
Pleasant
21 Mar 2026
Brenda
No todas las habitaciones cuentan con aire acondicionado, Hay habitaciones con balcón donde debes abrir las puertas para que no se sofoque y hay habitaciones sin balcón pero con aire acondicionado. Nosotros elegimos habitación con aire acondicionado y todo estaba bien hasta que empezó hacer un ruido fuerte para drenar cada 10 minutos fue tan molesto que tuvimos que apagarlo para poder dormir. Despertamos sofocados ya que se concentra el calor en la habitación. Es lo único que considero deben mejorar ya que es muy bonita la habitación pero uno busca el descanso dentro de ella.
Family
2/10
Poor
20 Mar 2026
Jose de Jesús
Reserve una habitación con cama queen y al llegar al lugar me dieron una matrimonial y pues fui a checar a recepción y me dijeron que esas camas no tenían y yo entonces por qué las ofertan y al final no me resolvieron nada
Partner
8/10
Excellent
19 Mar 2026
Alexandro Bonifaz
Pocas
Self
10/10
Exceptional
16 Mar 2026
JUAN MANUEL
La habitación era muy grande, muy amplia, perfecta para 4 personas, las personas en recepción muy amables y atendian cualquier necesidad muy rápido
Friends_and_family Family
10/10
Exceptional
15 Mar 2026
Ainar
A dos cuadras del centro de la ciudad, muy cómodo el lugar y de fácil acceso. Muy recomendable
10/10
Exceptional
13 Mar 2026
Jessica
Buena ubicación
Friends
6/10
Pleasant
23 Feb 2026
Miguel Angel
El personal te malveen
10/10
Exceptional
13 Feb 2026
Israel
Limpieza y amabilidad
10/10
Exceptional
09 Feb 2026
Cesar
La habitación es igual a las fotos el personal amable
Friends_and_family Family
10/10
Exceptional
08 Feb 2026
Francisco Ibarra
Excelente lugar
Leisure Partner
4/10
Poor
06 Feb 2026
Ana
Se les pidió varias veces que nos dieran toallas extras ya que éramos 4 personas jamás nos las brindaron no hicieron la limpieza del cuarto ya que se les pidió de la manera más atenta que si nos podían cambiar las sábanas y no lo hicieron (se les dio propina para a ver si así lo hacían y no) el elevador varias veces no funcionaba hubo 1 día entero que no hubo elevador y después eran horas en las que no había deja mucho que desear el hotel al igual que las paredes desboronandose y le picaron animales a mis hijos en las habitaciones
Leisure Family
10/10
Exceptional
15 Jan 2026
blanca
todo excelente
Business
2/10
Poor
01 Jan 2026
Claudia
El desayuno muy poco en cantidad y el que se pagó se encontraba frio.
En las habitaciones no había jabón, shampoo, papel de baño era limitado y las toallas no eran las necesarias para la cantidad de gente que nos hospedábamos.
Leisure Friends
8/10
Excellent
26 Dec 2025
David Israel
Todo bien solo que por las noches cuiden mas el ruido de los huéspedes al ingresar al lobby, se escucha muy fuerte todo
10/10
Exceptional
23 Dec 2025
Ricardo de Jesús
Muy limpia y todo muy bien, céntrico solo que el estacionamiento está lejos y el valet se lleva tu auto pero fuera de eso muy bien
Partner
10/10
Exceptional
22 Dec 2025
Ivan
Bien
Leisure Family
10/10
Exceptional
21 Dec 2025
Antonio Jaime
Muy buen servicio, atención y cumplimiento
Leisure Friends
6/10
Pleasant
17 Dec 2025
Jonathan
El personal fue amable como siempre. Sin embargo creo que las habitaciones necesitan mantenimiento, sobre todo el extractor del baño ya que hacía demasiado ruido en pocos minutos y por ende no teníamos buena ventilación. También el teléfono de la habitación no funcionaba, tenía que bajar a recepción a hacer alguna petición y no era tan cómodo.
Leisure Family
8/10
Excellent
16 Dec 2025
Fernando
La habitación en buen estado, muy limpia, la atención es muy muy buena por parte de todo el equipo de trabajo.
Sin duda alguno lo recomiendo para descansar aunque haya mucho ruido por las noches en fin de semana (se entiende por qué estaba cerca de la calle).
El desayuno queda a deber un poco, pero está bien para empezar el día.
Leisure Family_with_children
10/10
Exceptional
15 Dec 2025
Mariana
El control de la TV nunca sirvió y eso que lo fuimos a cambiar
Partner
10/10
Exceptional
08 Dec 2025
Salvador gonzalez
La ubicacion. Y la habitacion amplia. El precio es justo.
Business_and_leisure Family
10/10
Exceptional
01 Dec 2025
Sanjuana
Excelente tranquilidad y seguridad
Friends_and_family Friends
8/10
Excellent
28 Nov 2025
Deni Paola
Habitación y baño amplio
Leisure
8/10
Excellent
26 Nov 2025
Fernando
En los desayunos, extremadamente lento el servicio, y le dan prioridad a los extranjeros por encima de nosotros aún cuando habíamos llegado antes, la zona donde dan de desayunar estaba sucia los 2 de los 3 dias que fuimos.

Nos dijeron que a las 11 pm ya no habría tanto movimiento ni ruido y todos los días se escuchaba mucha gente afuera y ruido.
Leisure Friends
8/10
Excellent
25 Nov 2025
Juan Antonio
El desayuno incluido era continental: cafe, fruta y un pan. Desconozco si tenian mas opciones con cargo. La habitacion limpia aunque la regadera necesitan checarla ya que habia agua por todos lados menos.
Business_and_leisure Self
10/10
Exceptional
23 Nov 2025
Carlos
instalaciones y el servicio.
Business_and_leisure

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Hotel Sofia
3 Poniente No 319 Col Centro, Puebla, Mexico

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Hotel Sofia

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