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Voco Royalty Puebla Downtown

Puebla · Mexico

Portal Hidalgo, 8View location

9.4/10Excellent412 Reviews
Cleanliness9.6/109.6
Service9.6/109.6
Comfort9.6/109.6
Condition9.4/109.4
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Voco Royalty Puebla Downtown

We warmly welcome you to join us in celebrating the first anniversary of voco Royalty Puebla Downtown this December, where historic charm meets modern comfort. Housed in a stunning colonial gem over a century old, our hotel beautifully reflects Puebla's rich heritage.

Located in the heart of the Historic Center, just steps away from the Zócalo and the Puebla Cathedral, we offer unparalleled views of this UNESCO World Heritage site. We invite you to embark on unforgettable adventures right from our doorstep.

Explore iconic attractions like the Puebla Cathedral and the Amparo Museum, and savor traditional dishes at our restaurant, which boasts breathtaking views of the main square.

Whether you're collaborating in our meeting space, enjoying complimentary Wi-Fi, or staying active in our gym, we ensure that every moment of your stay is exceptional. Our newly renovated, spacious rooms blend modern amenities with colonial touches, promising a truly regal experience.

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With a stay at voco Royalty Puebla Downtown by IHG, you'll be centrally located in Puebla, steps from Zócalo de Puebla and Puebla Cathedral. This hotel is 0.6 mi (0.9 km) from Puebla Convention Center and 1.8 mi (2.9 km) from Fort Loreto.

Make yourself at home in one of the 42 air-conditioned rooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include safes and free tea bags/instant coffee, and housekeeping is provided daily.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Parking height restrictions apply Professional property host/manager Pets not allowed Service animals not allowed

Important information

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • No pets and no service animals are allowed at this property.
    • Parking height restrictions apply.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for continental breakfast: approximately MXN 250 to 400 for adults, and MXN 250 to 400 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Zócalo de Puebla 0.1 km / 0.1 mi
Santo Domingo Church 0.3 km / 0.2 mi
Palafoxiana Library 0.3 km / 0.2 mi
Rosario Chapel 0.3 km / 0.2 mi
Iglesia de la Compañía 0.3 km / 0.2 mi
Poblano de Arte Virreinal Museum 0.4 km / 0.2 mi
Puebla Cathedral 0.4 km / 0.2 mi
Candy Street 0.4 km / 0.2 mi
Santa Monica Convent and Museum of Religious Art 0.4 km / 0.3 mi
Mexican Revolution Museum 0.5 km / 0.3 mi
Amparo Museum 0.5 km / 0.3 mi
Callejon del Sapo 0.5 km / 0.3 mi
Los Sapos Bazaar 0.6 km / 0.3 mi
El Parian Market 0.6 km / 0.4 mi
Alfenique House 0.7 km / 0.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1922
  • Year of most recent renovation: 2022
  • Total number of rooms: 42
  • Number of floors (main building): 4
  • Double rooms: 6
  • Suites: 10
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
  • Wheelchair-accessible
Show 23 more facilities & services
  • Car park
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Wi-fi
  • Valet parking
  • Room service
  • Laundry serviceExtra charge
  • 24-hour security
  • Bellboy service
  • Smoke detector
  • Currency exchange facilities
  • Gym
  • Restaurant
  • Breakfast a la carteExtra charge
  • À la carte lunchExtra charge
  • À la carte dinnerExtra charge
  • Breakfast and dinnerExtra charge
  • Breakfast and lunchExtra charge
  • LGTBIQ friendly
  • Non-smoking establishmentExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE WITH VIEWSSUITE • WITH VIEWS • 1 Bedroom • 8 m²SUI.WV

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    8 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathrobes
    • Bathroom
    • Safe
    • Tea and coffee making facilities
    • TV
    • Hairdryer
    • Shower

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Voco Royalty Puebla Downtown

    SUITE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    8 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.WV

    Room amenities

    • Bathrobes
    • Bathroom
    • Safe
    • Tea and coffee making facilities
    • TV
    • Hairdryer
    • Shower

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH BALCONY WITH VIEWSQUADRUPLE • WITH BALCONY WITH VIEWSQUA.BL-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH BALCONY WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Voco Royalty Puebla Downtown

    QUADRUPLE WITH BALCONY WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH BALCONY WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.BL-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 6 m²ROO.ST
    Room STANDARDPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Room size
    6 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathroom
    • Shower
    • Hairdryer
    • TV
    • Tea and coffee making facilities
    • Safe
    • Bathrobes

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Voco Royalty Puebla Downtown

    Room STANDARD

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    6 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Bathroom
    • Shower
    • Hairdryer
    • TV
    • Tea and coffee making facilities
    • Safe
    • Bathrobes

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUMRoom • PREMIUMROO.PI

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Voco Royalty Puebla Downtown

    Room PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUMDBL.PI

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Voco Royalty Puebla Downtown

    DOUBLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH BALCONY WITH VIEWSSUITE • WITH BALCONY WITH VIEWS • 1 Bedroom • 9 m²SUI.BL-WV
    SUITE WITH BALCONY WITH VIEWSPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    9 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    WITH BALCONY WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • TV
    • Bathroom
    • Shower
    • Hairdryer
    • Bathrobes
    • Safe
    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Voco Royalty Puebla Downtown

    SUITE WITH BALCONY WITH VIEWS

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    9 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    WITH BALCONY WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.BL-WV

    Room amenities

    • TV
    • Bathroom
    • Shower
    • Hairdryer
    • Bathrobes
    • Safe
    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 12 m²DBL.QN-1
    DOUBLE QUEEN SIZE BEDPhoto unavailable1 photo

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Safe
    • Tea and coffee making facilities
    • TV
    • Hairdryer
    • Shower
    • Bathrobes
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Voco Royalty Puebla Downtown

    DOUBLE QUEEN SIZE BED

    Room photos

    1 photo

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Room amenities

    • Safe
    • Tea and coffee making facilities
    • TV
    • Hairdryer
    • Shower
    • Bathrobes
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS WITH VIEWSDOUBLE • TWO QUEEN BEDS WITH VIEWS • 1 Bedroom • 12 m²DBL.2Q-WV
    DOUBLE TWO QUEEN BEDS WITH VIEWSPhoto unavailable8 photos

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • TV
    • Bathrobes
    • Safe
    • Tea and coffee making facilities
    • Hairdryer
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Voco Royalty Puebla Downtown

    DOUBLE TWO QUEEN BEDS WITH VIEWS

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-WV

    Room amenities

    • TV
    • Bathrobes
    • Safe
    • Tea and coffee making facilities
    • Hairdryer
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 Bedroom • 12 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathrobes
    • Bathroom
    • Shower
    • Hairdryer
    • TV
    • Tea and coffee making facilities
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Voco Royalty Puebla Downtown

    DOUBLE TWO DOUBLE BEDS

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Bathrobes
    • Bathroom
    • Shower
    • Hairdryer
    • TV
    • Tea and coffee making facilities
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH VIEWSRoom • WITH VIEWSROO.WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Voco Royalty Puebla Downtown

    Room WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 6 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable4 photos

    Room overview

    Non-smoking room
    Room size
    6 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • TV
    • Bathroom
    • Shower
    • Hairdryer
    • Tea and coffee making facilities
    • Safe
    • Bathrobes

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Voco Royalty Puebla Downtown

    DOUBLE STANDARD

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    6 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • TV
    • Bathroom
    • Shower
    • Hairdryer
    • Tea and coffee making facilities
    • Safe
    • Bathrobes

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Voco Royalty Puebla Downtown

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH VIEWSSUITE • WITH VIEWSSUI.WV-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Voco Royalty Puebla Downtown

    SUITE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.WV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH BALCONY WITH VIEWSDOUBLE • WITH BALCONY WITH VIEWS • 1 Bedroom • 10 m²DBL.BL-WV
    DOUBLE WITH BALCONY WITH VIEWSPhoto unavailable3 photos

    Room overview

    Non-smoking room
    Room size
    10 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH BALCONY WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathroom
    • Shower
    • Hairdryer
    • Bathrobes
    • TV
    • Tea and coffee making facilities
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Voco Royalty Puebla Downtown

    DOUBLE WITH BALCONY WITH VIEWS

    Room photos

    3 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    10 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH BALCONY WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BL-WV

    Room amenities

    • Bathroom
    • Shower
    • Hairdryer
    • Bathrobes
    • TV
    • Tea and coffee making facilities
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM QUEEN BEDDOUBLE • PREMIUM QUEEN BED • 1 Bedroom • 11 m²DBL.PI-QN
    DOUBLE PREMIUM QUEEN BEDPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    11 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    PREMIUM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Safe
    • Bathrobes
    • Bathroom
    • Shower
    • Hairdryer
    • TV
    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Voco Royalty Puebla Downtown

    DOUBLE PREMIUM QUEEN BED

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    11 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    PREMIUM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI-QN

    Room amenities

    • Safe
    • Bathrobes
    • Bathroom
    • Shower
    • Hairdryer
    • TV
    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GRAND WITH VIEWSQUADRUPLE • GRAND WITH VIEWSQUA.GD-WV

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    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GRAND WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

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    Voco Royalty Puebla Downtown

    QUADRUPLE GRAND WITH VIEWS

    Room photos

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    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GRAND WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GD-WV

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  • Room GRAND WITH VIEWSRoom • GRAND WITH VIEWSROO.GD-WV

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    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GRAND WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

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    Voco Royalty Puebla Downtown

    Room GRAND WITH VIEWS

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    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GRAND WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.GD-WV

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  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

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    Voco Royalty Puebla Downtown

    SINGLE STANDARD

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    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

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  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

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    Voco Royalty Puebla Downtown

    SUITE TWO QUEEN BEDS

    Room photos

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    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-1

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  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

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    Voco Royalty Puebla Downtown

    SUITE STANDARD

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    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

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  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 5 m²DBL.QN
    DOUBLE QUEEN SIZE BEDPhoto unavailable3 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathrobes
    • Safe
    • Tea and coffee making facilities
    • TV
    • Hairdryer
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

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    Voco Royalty Puebla Downtown

    DOUBLE QUEEN SIZE BED

    Room photos

    3 photos

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    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Room amenities

    • Bathrobes
    • Safe
    • Tea and coffee making facilities
    • TV
    • Hairdryer
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GRANDQUADRUPLE • GRANDQUA.GD

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

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    Voco Royalty Puebla Downtown

    QUADRUPLE GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GD

    Limited room details from hotel

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  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

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    Voco Royalty Puebla Downtown

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room GRANDRoom • GRANDROO.GD

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

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    Voco Royalty Puebla Downtown

    Room GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH BALCONY WITH VIEWSRoom • WITH BALCONY WITH VIEWSROO.BL-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH BALCONY WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

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    Voco Royalty Puebla Downtown

    Room WITH BALCONY WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH BALCONY WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.BL-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

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    Voco Royalty Puebla Downtown

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

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    Voco Royalty Puebla Downtown

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

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    Voco Royalty Puebla Downtown

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDS • 1 Bedroom • 10 m²SUI.2Q
    SUITE TWO QUEEN BEDSPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    10 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathrobes
    • Safe
    • Tea and coffee making facilities
    • TV
    • Hairdryer
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

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    Voco Royalty Puebla Downtown

    SUITE TWO QUEEN BEDS

    Room photos

    6 photos

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    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    10 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Room amenities

    • Bathrobes
    • Safe
    • Tea and coffee making facilities
    • TV
    • Hairdryer
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GRANDDOUBLE • GRANDDBL.GD

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

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    Voco Royalty Puebla Downtown

    DOUBLE GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Voco Royalty Puebla Downtown

9.4
Excellent
412 Reviews
Cleanliness
9.6 /10
Service
9.6 /10
Comfort
9.6 /10
Condition
9.4 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
03 Aug 2026
Todd
The hotel restaurant provided great service and served excellent food. Great location.
10/10
Exceptional
01 Aug 2026
Luis
Excellent location and very good service
Right in front of the plaza
10/10
Exceptional
30 Jul 2026
Cristian
The property is located in a central location with access to historical attractions. The room was clean and comfortable.
10/10
Exceptional
21 Jul 2026
Michael
The hotel restaurants were excellent. There is no better location in Puebla.
Friends
10/10
Exceptional
21 Jul 2026
Alexander
Nice place clean and friendly thank you
Partner
10/10
Exceptional
19 Jul 2026
Dustyn
Flawless Downtown Stay! Big Rooms, Full AC, and Amazing Staff
Our stay at the voco hotel was absolutely flawless! The room was incredibly big, spacious, and spotlessly clean. The shower was amazing, and we absolutely loved having a full-time AC unit that kept the room perfectly cool. You also can’t beat the location—it is right in the middle of downtown, making it so convenient to get around.
The staff here is truly amazing. They were so accommodating and happy to help us with an early check-in. The greeter went above and beyond by helping us pick out some incredible local cuisines to try during our trip. We also had breakfast downstairs at the hotel, and the food was amazing as well.
I definitely recommend this hotel to anyone visiting Pueblo!
Partner
10/10
Exceptional
18 Jul 2026
Tania
All amenities exceeded expectations and staff was extremely helpful
Friends
10/10
Exceptional
17 Jul 2026
Francisco
execelente lugar y muy excelente comida
Family_with_children
10/10
Exceptional
14 Jul 2026
Francisco
This hotel lives up to its name; royalty. Luxury is another name for it. The staff is super friendly and professional. I will keep coming back!
Family_with_children
10/10
Exceptional
09 Jul 2026
Arnaldo
Close to everything
8/10
Excellent
07 Jul 2026
JESENIA
Location was superb! It was such a cute hotel. The only downside was I booked a balcony suite with window view to the cathedral. The room was rained out the day prior so I was downgraded to regular room - no discount but she did throw in free breakfast to make up for it. It was yummy! The room was rather small. But clean, very cute and beds were comfy. Sink space in the bathroom was little to nothing. My son was in crutches and they let us borrow a wheelchair at no cost. Gym was small too, treadmill, elliptical and some free weights and bench. I was still able to lift though. :) Overall, I think with this hotel you’re paying for proximity to all the attractions so close. It is such a cute and nice place just don’t expect a lot of space. Staff were so kind and friendly. I would stay there again.
Family_with_children
10/10
Exceptional
06 Jul 2026
Sebastian
I thought my room would be bigger but perhaps I booked wrong. The view was best
Partner
10/10
Exceptional
04 Jul 2026
yukiko
Clean room and excellent location.
Partner
10/10
Exceptional
02 Jul 2026
Oscar
Beautiful completely modern hotel. Not many Mexican vibes to it. Very gringo decor but one can tell this is a new construction. Leans on the chic side.
Family
10/10
Exceptional
30 Jun 2026
Alejandro
Gracias por la atención muy calidos y te hacen sentir bien
Friends_and_family Family
10/10
Exceptional
29 Jun 2026
Jorge
Es uno de los mejores hoteles en Puebla, donde nos podemos quedar cerca del Zócalo. Cada vez que viajamos a Puebla nos hospedamos en este hotel, es una experiencia extra extraordinario. Todos los alrededores está lleno de gastronomía, lugares emblemáticos y muy conveniente.
Family
10/10
Exceptional
23 Jun 2026
Elizabeth
From the beginning, our day was amazing! We qualified for a free upgrade and they were so lovely accommodating that. Upon Reva, we had a free bottle of wine. The hotel is named royalty for a reason because you feel like you’re in a Palace! The rooms are beautiful and so clean!
Partner
10/10
Exceptional
19 Jun 2026
Madeleine
Excellent hotel! The location is perfect, close to everything, yet quiet and peaceful at night. The rooms are modern, clean, and very comfortable. The staff was friendly and welcoming, making the entire stay enjoyable. I would definitely stay here again and highly recommend it to anyone looking for a convenient and relaxing place to stay.
Partner
8/10
Excellent
18 Jun 2026
Getsemani
Clean, posh hotel located in the city center. Walkable to any place downtown. You can’t hear all the noise from the street in your room at all. Everything is updated and staff is pleasant and helpful. Elevator for luggage needs, plus a bell boy if necessary. Room service. Nice restaurant. Breakfast buffet was a little bland but well stocked and great price, especially if you’re in a rush to catch a flight. The menu looks scrumptious but I didn’t try anything. My only issue is that although the room was impeccably updated, it felt a little closed in. Windows in shower and bed area are to the hallway. It did dark out the room for sleep at night. And Expedia asked me if I was offered an upgrade, I was not. Our second floor room was also next to the housekeeping closet, not the workers fault, but at times the hall was full of sheets and towels. This is hotel management and designers fault. Would I stay here again? Yes.
Family_with_children
10/10
Exceptional
16 Jun 2026
Carlos
Nice hotel in the middle of everything clean and the staff were very helpful! We had a great stay
Family_with_children
8/10
Excellent
09 Jun 2026
Ana
The hotel is located near the main sightseeing area, and the staff were very friendly.
We received a medium sized bottle of wine as a courtesy.
The only thing I did not like was that I made a reservation at the terrace restaurant because the mariachis were supposed to perform, and I invited two friends. Unfortunately, the mariachis never performed.

Other than that, everything was great
Partner
10/10
Exceptional
23 May 2026
Jeneroso Garza
Good
Partner
10/10
Exceptional
22 May 2026
Maria Elena De
The hotel staff and the location was perfect. In the center of the historic area, easy access to whatever you needed. Will definitely stay again. The only thing I hope was a a bit bigger was some of the rooms. A bit tight, but well equipped with everything you needed.
Friends
10/10
Exceptional
22 May 2026
Yesenia
Perfect
6/10
Pleasant
22 May 2026
Susie
Loved the location and the room was very spacious and nice. However on the weekends they have a restaurant with live music and you can hear it as if you were in the restaurant but in your room. It was very loud and i really couldn't sleep ( keep in mid i love live music, but in your room you need a different atmosphere) Additionally on the other nights there was not music but you could hear everything from the restaurant like; dragging of chairs and cleaning. it was very noisy and i was never able to get any rest. I had already paid for the rooms otherwise i would have moved because i felt there was so much noise.
For a vip hotel i didn't feel the staff was as friendly as I've seen in other vip hotels. The bellboys were very friendly and probably had the best customer service. Lastly, i wouldn't pay for the breakfast it was very basic and you could definitely get something better around the area, i was expecting better quality.
The rooftop restaurant staff was excellent and the drinks form there were very good, i do recommend going to the rooftop bar.
10/10
Exceptional
06 May 2026
Declan
Excellent location, very helpful staff and consistently clean rooms
Friends_and_family Friends
8/10
Excellent
11 Apr 2026
Yvette
Beware, unless you have a suite, the rooms have no windows to the outdoors. We had two rooms with two queen beds and while there were windows in the rooms, they were frosted over and were internal. It was like being in an inside cabin on a cruise ship. Although we paid the same price for both rooms, they were not equal. One was much more spacious while the other hardly had counter space to put any toiletries in the bathroom and had no chair to sit in. Outside of these issues, the hotel is in a fabulous location, which we loved. So nice to be right on the zocalo with the church, restaurants and shops at your doorstep. Such a lovely area to walk. Felt completely safe. The lobby is nice, and the restaurant was good.
Friends_and_family Family
10/10
Exceptional
15 Mar 2026
gerardo
Wverithing is good
Friends_and_family Family
8/10
Excellent
13 Feb 2026
Diane
Accueil efficace et rapide
Partner
6/10
Pleasant
29 Jan 2026
Lizbeth
Es un lugar lindo, céntrico.
Las habitaciones son pequeñas y acogedoras.
La persona que nos registró no fue amable, le hice un par de preguntas y fue ruda en sus respuestas. La supervisora nada amable. Tuvimos un tema de limpieza en la habitación, afortunadamente al día siguiente pudimos hablar con el gerente que muy amable y abierto a escuchar compensó el disgusto.
Business_and_leisure
10/10
Exceptional
10 Jan 2026
mayra
We didn't eat at the restaurant
Friends_and_family Family
10/10
Exceptional
10 Jan 2026
Adriana
Good
Friends_and_family Family
2/10
Poor
08 Jan 2026
PABLO
Quiero reportar que durante nuestra estancia en su hotel en Puebla sufrimos la desaparición de pertenencias del vehículo sin acceso al estacionamiento, encontramos al personal de recepción dormido, alguien abrió nuestra habitación mientras estábamos dentro y el gimnasio era demasiado pequeño, situaciones que afectaron gravemente nuestra seguridad y experiencia.
Leisure Family
10/10
Exceptional
08 Jan 2026
Leonardo
Great hotel, great location and the city was full of life. Perfect location to see a new city.
Leisure Family
10/10
Exceptional
29 Dec 2025
Pedro Martín
Clean and good size room. Comfy bed and nice decoration. Really like it
Leisure Family_with_children
10/10
Exceptional
17 Dec 2025
David
Great location with very helpful and attentive staff. Room a bit smaller than usual, but comfortable and clean. Affordable breakfast buffet option but it may be better to have it at nearby places with local variety.
Partner
10/10
Exceptional
03 Dec 2025
Jose
I had a wonderful stay at this hotel. My room was beautiful and very spacious, with a stunning view of the cathedral. The location is truly unbeatable, making it easy to explore the area. The staff were exceptionally friendly and caring, which made the experience even better. Highly recommended!
Leisure Partner
10/10
Exceptional
23 Nov 2025
Daniel Eduardo
Muy atentos buen servicio llegue mucho antes y me entregaron el cuarto sin problema
Leisure
10/10
Exceptional
15 Nov 2025
Yhessika
Room was good and clean. Bathroom a tad too small for my taste but perfect location for a quick visit in Puebla
Leisure Self
10/10
Exceptional
09 Nov 2025
Darrell
Waiting at the curb when we arrived and took our car to park and us to register. Staff was happy to help, and a lovely dinner at Hook Black.
Leisure Partner
10/10
Exceptional
09 Nov 2025
Guillermo
Room very clean staff very professional and location key to move around in the city very secure
Leisure Family
8/10
Excellent
26 Oct 2025
James
Hotel is perfectly located.
Leisure Partner
8/10
Excellent
25 Sep 2025
Yolanda

Great location

I booked a balcony room but only got a view room. Restaurant above us was a bit noisy late at night. I wish they had a policy of being quiet when rearranging the furniture late at night and staff not wearing noisy heels.
Partner
10/10
Exceptional
02 Sep 2025
claudia
The location was amazing. Just in the center of the city. Walkable to all the restaurants and points of interest. Hotel stuff very nice. Great customer service. We received a courtesy for our wedding anniversary. The roof top bar has an amazing restaurant with mariachi. The views are great. The room was small but everything is new and updated . Love my stay in this location.
Partner
10/10
Exceptional
24 Aug 2025
Cindy
Great place good location
Leisure Partner
10/10
Exceptional
24 Aug 2025
Bryant
Very pleased staying at the hotel. Very clean. The locations is perfect. Check in was quick and easy
Leisure Family
10/10
Exceptional
15 Jul 2025
Maria
Gorgeous room with two French doors looking out at the Zocalo. The beds and pillows were great and the linens were very nice. We slept comfortably. The decor made the room feel staff were nice and the location could not be beat.
10/10
Exceptional
24 Jun 2025
Claudia
Beautiful hotel and excellent service
10/10
Exceptional
22 Jun 2025
emilio
Great customer service, rooms very clean, great restaurant facilities.
Leisure Friends
10/10
Exceptional
22 Jun 2025
Isidro
Location
Leisure Friends
10/10
Exceptional
29 May 2025
Laura
Friendly staff. Great location
Leisure Family
10/10
Exceptional
25 Apr 2025
Natali
Very centric able to walk almost everywhere
Leisure Family
10/10
Exceptional
30 Mar 2025
Jose
Great property and impecable installation. Inconvenient to reach as traffic can be heavy but hotel staff is great at assisting with parking etc.
Leisure Family
10/10
Exceptional
29 Mar 2025
Jose Manuel
Check in was super fast and easy. I had three rooms booked and at least two of the three we were able to go check in a bit earlier. The area is very lively so music and noise can be expected but it’s not that bad. The staff are super nice and helpful and the roof top restaurant was certainly a highlight! I’ll certainly be coming back.
Leisure Family
10/10
Exceptional
25 Mar 2025
Mario
Todo excelente especialmente el cuarto muy cómodo algo pequeño pero muy bonito y el roof top con una vista excelente.
Partner
10/10
Exceptional
16 Mar 2025
MARIO
every thing was perfect
Leisure Family
10/10
Exceptional
05 Mar 2025
Rosalba
Love the place especially because they had mariachi at the to roof restaurant 💕
10/10
Exceptional
04 Mar 2025
manuel
Excellent location
6/10
Pleasant
24 Feb 2025
Diego
Rooms were tiny

Bathroom could barely fit in the shower
Leisure Family
10/10
Exceptional
24 Feb 2025
kamil
The staff service is absolutely fantastic! The amenities are great and all tourists attractions are walking distance! The morning receptionists who checked us in and out was so sweet and courteous and the gentleman who helped us with our bags was so helpful. The restaurant Hook has great views and the cocktails are amazing. The food wasn’t great, I order my steak Medium and it came out fully cooked and dry.
Our server was awesome she was very attentive.
Leisure Friends
8/10
Excellent
23 Feb 2025
Oscar
La ubicación esta excelente, el hotel muy bonito y limpio, el staff muy amable, mi habitación estaba muy bien solo un poco pequeña aun para dos personas, pero dormimos agusto. Si lo recomiendo.
Leisure Partner
10/10
Exceptional
15 Feb 2025
Melissa
Staff were amazing and the area is ideal. So clean and able to sleep eventhough we were at the center.
Leisure Friends
10/10
Exceptional
13 Feb 2025
Veronica

Súper recomendado!!

Me encantaron las instalaciones súper limpias y el personal súper atentos… llegamos a las 10 am y nos dieron la habitación (cuando el check inn era a las 3 de la tarde, definitivamente lo recomiendo!!
Partner
10/10
Exceptional
20 Jan 2025
John

Excellent lodging for a good price.

The room is small. With no window but beautifully and functionally furnished. Very comfortable. Service and food were excellent. A wonderful value hotel with a perfect location on the zocalo.
Partner
10/10
Exceptional
07 Jan 2025
Jesse
My wife and I had a wonderful stay at this hotel! Staff was courteous, food was good, and the location is perhaps one of the best in Puebla. Everything is within walking distance or a quick Uber/Lyft ride away! Highly recommend!
Leisure Partner
10/10
Exceptional
30 Dec 2024
Carolina
Great location, clean facility, nice staff.
Leisure
10/10
Exceptional
29 Dec 2024
ruben
Avrything is great
Partner
10/10
Exceptional
27 Dec 2024
Jasmine
Walkable to many tourist attractions. Staff was friendly and helpful. Included breakfast and dinner was amazing. Food was great and service was impeccable! Would stay again.
Leisure Friends
10/10
Exceptional
25 Dec 2024
Verified traveler
No fridge in the room, but overall stay is excellent
Partner
10/10
Exceptional
21 Dec 2024
Banyan
Very helpful staff, super accommodating very clean attention to detail perfect location
10/10
Exceptional
17 Dec 2024
Katherine
Excellent location!!! Excellent views. Walkable
Leisure Partner
8/10
Excellent
02 Dec 2024
Liliana
Nice place
Leisure Family
10/10
Exceptional
01 Dec 2024
Ana
Great location and clean
Leisure Partner
10/10
Exceptional
10 Nov 2024
ILIANA
👍
Leisure Partner
10/10
Exceptional
06 Nov 2024
Lizzeth
Great location!
10/10
Exceptional
05 Nov 2024
Roberto
Very nice room with balcony
8/10
Excellent
27 Oct 2024
Daniel
Cumple. Sin nada especial
6/10
Pleasant
08 Sep 2024
Maria
There is some personal very helpful but there is some of the them very unprofessional. The rooms are super small.
6/10
Pleasant
16 Jun 2024
Kota
1. The wine has not been provided.
2. I asked staff to keep the bags until the departure. They broke the plates in our bags.
Leisure Family
10/10
Exceptional
03 Apr 2024
Gabriele
Very nice large room with comfortable bed, refrigerator and very clean. Great location too
Had to ask for all my VIP benefits after I was told I didn't have any at check in
Friends_and_family Friends
2/10
Poor
02 Apr 2024
Evita
Didn’t get both bottles promised. I got charged for a smaller room. Slept poorly ac kept turning on. Door didn’t shut and made an annoying noise. Under impressed.
Leisure Family_with_children
10/10
Exceptional
21 Mar 2024
Idilio

Great

It was great!
Partner
10/10
Exceptional
18 Dec 2023
Rafael
The property is top notch when it comes to location, cleanliness and staff.

I would recommend this property to anyone who is traveling to Puebla.

I will most certainly stay here again in the near future
Leisure Friends
10/10
Exceptional
07 Dec 2023
Blaine
This is a wonderful hotel. One of the best we’ve ever stayed in. The only reason some people might not like it is the noise because it’s right on the square. But we love that aspect of it.
We also love the town of Puebla. We will definitely return to this beautiful city and this wonderful hotel.
Leisure Partner
4/10
Poor
27 Nov 2023
Julia
I had two rooms for my family at this location . Both are small and there were no windows. Very few rooms have a view of Zocalo. One of our rooms had an extreme buzzing noise from the AC unit . Everything about this hotel was uncomfortable
Leisure Family_with_children
10/10
Exceptional
13 Nov 2023
Carol

Upscale stay in Pueblo's center

Pros: Great location in the town square. Service was excellent. Roof-top restaurant has a beautiful view. indoor and outdoor dining. Ground floor restaurant (inside and outside) was very good with excellent service. Room was very clean and comfortable. Mattress very good. (Small rooms are updated and better than appear in photos.) Has room air-conditioner.

Cons: Even with a room at the back of the hotel, the musicians on the ground floor could be heard at night. (They ended by 9:30-10:00.) Not a big deal, but the lobby is being renovated so nowhere to hang out - although the staff is accommodating with seats if you need them.
Friends_and_family Friends
10/10
Exceptional
10 Nov 2023
Joel
Great stay
10/10
Exceptional
05 Nov 2023
Terrence
This is a great spot in the Centro Histórico. Walkable to many cultural sites and adjacent to the Zocalo. Many great restaurants within walking distance. Despite being next to the plaza, the windows were soundproof. The room was very comfortable. I would choose this hotel again.
Leisure Partner
8/10
Excellent
04 Nov 2023
Giorgio
I love the hotel, it is always convenient. The studio we rented was not very comfortable, no natural light, next to a cleaning room where the was always noise, people slammed their doors and we could hear it at all times.
Leisure Partner
6/10
Pleasant
04 Nov 2023
JOHN

Nice hotel, lacking warmth in a great location!

Huge hotel room, awesome location! Luis the bellman was very cool during both stays. Other than that the people especially in the evenings seemed disinterested in making us feel welcome. Even though the makeshift front desk was right by the front door, some people wouldn’t even raise their heads as we walked in. It’s a very pretty hotel and the room was huge. Bathroom was nice with a huge shower , unfortunately with little water pressure. One evening when everything had closed already we bright tacos back to eat, and they looked at us weird when we asked to eat at a table in the already closed restaurant. Ivan was kind enough to take over the situation and even bring us silverware and napkins. Finally upon checkout, they inspected the room which we keep clean on our own, and found a washcloth that we told them had make up on it, and they charged us 100 pesos(6 dollars) Seems a little ridiculous to me and left a bad taste in my mouth! The receptionist was even rude about it. We enjoyed our stay but expect more warmth out of a nice hotel like this. Highly recommend a visit to puebla.
Partner
10/10
Exceptional
27 Oct 2023
Lyndsey
Literally the best hotel I’ve ever stayed at
Leisure Partner
10/10
Exceptional
24 Oct 2023
janina

Puebla trip

Location ,location, location. wonderful stay in the heart of beautiful Puebla.
Partner
2/10
Poor
22 Oct 2023
SALVADOR
The Room to small for a hotel = Montelongo room.
The Bed smelling Bad the blanquet tthe pillows I complain.
The next day change blanquets
The little safety box do not open the tecnitian remplace bateries.
Workers hammering, drilling from 7 AM to 7PM
The location. The Zócalo everyday has live music from 6PM to almos midnight- - to noisy
THE HOTEL CHARGE ME $ 500.00 pesos for BLANQUETS.
We never ever return to this MOTEL.




Business Family
10/10
Exceptional
15 Oct 2023
Alvaro Ernesto Martínez
All staff were great and attention was excellent, very good location!!!
Leisure
10/10
Exceptional
09 Oct 2023
francisco

Beautiful hotel!

The hotel is amazing. Super clean, great staff. Juan, was very helpful the entire stay. Location is amazing, close to all great museums, galleries, shopping and restaurant.
Friends_and_family Family
10/10
Exceptional
01 Oct 2023
claudia
Some of the front desk staff not too friendly. Always looking down .
Leisure Partner
10/10
Exceptional
26 Sep 2023
Gerardo
Stayed a total of 7 nights ( I renewed my reservation).
Staff is very attentive, they identified me by my name as I walked in and out. Felt very safe. Multiple safety filters. Hotel is even more beautiful than it looks in pictures.
Leisure Partner
10/10
Exceptional
25 Sep 2023
Gerardo
Location is definitely their forte. Right in front of main plaza. Restaurant and terrace are great. Terrace has probably the BEST VIEW of the cathedral at night ( perfect for drinks, which were great by the way). Room is renovated and clean, it has everything you need, bed is comfortable. My only issue is the bathroom and shower are too small for a boutique hotel. Staff is GREAT, however, when I asked about the possibility of an upgrade (platinum VIP member) the lady told me \" well thats the room you reserved\". I dont think she meant it in a mean way, but made me feel bad for asking.
Leisure Partner
10/10
Exceptional
04 Sep 2023
Sheri
Beautiful hotel in a great location. Staff are amazing. Excellent customer service. Both restaurants served great food. Will definitely be back here.
Leisure Partner
10/10
Exceptional
02 Sep 2023
Yuchi
Stayed in the Junior Suite with the cathedral view for 4 nights, very spacious and comfortable, staff is extremely friendly and helpful. Hotel is beautiful, but it can get loud at night from the Zocalo, and the noise of chairs dragging around from the rooftop restaurant.
Leisure Self

Location & surroundings

Voco Royalty Puebla Downtown
Portal Hidalgo, 8, Heroica Puebla De Zaragoza, Mexico

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