Casa Azulai Puebla Hotel Boutique

10/10

Exceptional

09 Jul 2026

Erika

Room is spacious.

Family_with_children

8/10

Excellent

08 Jul 2026

Alondra Guadalupe

The staff was excellent and very helpful. Great!

Family

10/10

Exceptional

06 Jul 2026

Olena

Amazing staff of the hotel and wonderful place to stay. Next to the oldest market and art street within walking distance to everywhere in historical centre. We were “lucky” to be there exactly when the heavy rain happened, which was last time that strong almost 100 years ago. Unfortunately the hotel was flooded and the management did great job to move us to Hilton for the another 4 nights we should stay in Puebla. I am very gratefull for their kind help! And I hope they will renovate such a beautiful hotel fast ✨

Family_with_children

10/10

Exceptional

21 Jun 2026

Edgar

Everything was great

6/10

Pleasant

10 Jun 2026

zulay

The property was close to the main square and within walking distance of the cathedral. It is a no thrills hotel. The hotel is a colonial house converted into a hotel. The rooms are spacious and clean. The hotel needs maintenance. Some of the furniture is old and needs to be replaced. It is a hotel to sleep and then visit puebla. The staff was very nice. The breakfast was simple and okay. There are less expensive and better places to wat.

Family

10/10

Exceptional

04 Jun 2026

Luis

Great hotel in a perfect location in downtown Puebla near the Cathedral and other attractions. Very clean and well appointed, would stay again, no doubt. The staff was very helpful and welcoming.

Partner

8/10

Excellent

09 May 2026

Antonio

Great place to stay, We had the suit.
Hotel parking pay extra and will be better if choose other place.

Partner

8/10

Excellent

25 Apr 2026

Patricia

El personal siempre muy amable y atentos. Las recámaras siempre limpias y ordenadas. El desayuno estuvo rico. Un hotel agradable, tranquilo y muy bien ubicado.

Family

10/10

Exceptional

15 Apr 2026

Juan Carlos

Wonderful rooms

Partner

10/10

Exceptional

02 Apr 2026

Mariana

No parking space available. But the property is very nice and clean. we used Uber. The HOTEL sign was very small, excellent place to relax and walking distance to all the center/ Downtown.

Family

10/10

Exceptional

25 Mar 2026

Christopher

yes

Self

6/10

Pleasant

17 Feb 2026

Jesse

Service was great. Room stunk like sewage, it was so bad we had to keep the sliding door opened and bathroom door closed most of the time. We even had our air freshener but still overpowering. The sliding door did not lock , we had to sleep with the fear someone could come in and steal our stuff. They need to fix the door and fix the sewage problem. Room was good , big and clean but other than that, definitely stay somewhere closer to zocalo even if you pay a bit more.

Partner

10/10

Exceptional

16 Feb 2026

Adam

Great job renovating an historic building. Only 16 rooms nicely done. Close walk to centro historico. Lots of coffee shops and restaurants close by. Safe area. Relatively quiet. Nice beds and pillows.

Partner

10/10

Exceptional

11 Feb 2026

Victoria

Encantada con el servicio muy limpio,tranquilo,silencio muy amables lo recomiendo y todo muy cerca lo hice caminando

Friends_and_family Family

8/10

Excellent

15 Dec 2025

alvaro

very clean rooms. very friendly and helpful staff. very good restaurant. close to downtown

Leisure Partner

10/10

Exceptional

10 Dec 2025

Alfredo

We had an amazing stay at Casa Azulai in Puebla. The location couldn’t be better—just a few blocks from the Zócalo, making it easy for us to walk and explore the city. The hotel is spotless, and the rooms are beautiful, with incredibly comfortable beds and soft sheets that made every night relaxing.

Honestly, all the pictures fall short compared to how stunning this hotel really is. The colonial architecture throughout the property is truly breathtaking and made our stay feel even more special.

The staff were always so kind and welcoming, and they even held our luggage for a few hours after checkout, which helped us enjoy our last day without rushing.

We would definitely stay here again and highly recommend Casa Azulai to anyone visiting Puebla!

Leisure Family

10/10

Exceptional

29 Nov 2025

Shirley

The hotel is beautiful inside and the room was very large and clean.

Leisure Friends

10/10

Exceptional

20 Nov 2025

JESSICA

This was a quiet hotel within walking distance of the Zocalo. The staff was super friendly and helpful. The rooms were spacious and and beautifully decorated in the traditional style of Puebla.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Sandra

Room was clean and quiet. People were amazing, very nice and always willing to help!

Leisure Self

10/10

Exceptional

13 Nov 2025

Carla

Excellent service and staff, room was spacious and clean. The hotel was beautiful and in an excellent location.

The only issue was that the room was not well isolated, so the noise coming from the street was loud at night. It wasn't a dealbreaker for us, but it woke us up a few times.

Still, I would book again.

Leisure Partner

10/10

Exceptional

12 Nov 2025

David

Great location and friendly staff. We would definitely return for another stay.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Radames

Very comfortable room, very clean, the staff are super nice and respectful
Hotel is only a couple of blocks from the main park (zocalo) and lots of restaurants and shops I would stay here again and highly recommend it

Leisure Partner

8/10

Excellent

29 Oct 2025

Claudia

Everything was very good except there is a lot of noise

Friends_and_family Family

4/10

Poor

01 Oct 2025

Ruth

We had booked a two-night stay, but we only ended up spending one night. We discovered a more comfortable hotel nearby. The first room we had had thin windows, allowing us to hear the traffic from a busy street. Consequently, we switched to another room. The shower head had cold water running, the beds were uncomfortable, the door handle kept falling off, and the breakfast was bland. I ended up not eating my breakfast. It was also so unusual to feel like the only guests in the hotel.

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

Marisol

I recently spent my birthday at this hotel while traveling to Puebla, and it was a wonderful experience. The hotel looks just as pictured—if not even nicer. The staff were very kind and helpful, especially Sandra and Alex, Elinea who went out of their way to give us directions and great recommendations on where to go. Their hospitality really made the stay special. I would definitely come back and spend more time here

Leisure Family

8/10

Excellent

07 Sep 2025

Antonio

very nice restoration of this old house and definitively a wonder to stay in Puebla. The only \"bad\" is the noise of traffic. The Hotel is near a very transited avenue and noise at night on Friday was bothering me to get some sleep.
However, ask for a room that avoids this and you will have a good time

Leisure Friends

8/10

Excellent

07 Sep 2025

Alex

Parking it’s a bit of nightmare, maybe vallet parking will fix that.

8/10

Excellent

06 Sep 2025

Jose

Restaurant was very nice, but only open for breakfast and lunch. The room was a little musty until I ran the AC. This is not uncommon for historic buildings. Very nice staff and a great place to stay for the price.

Leisure Partner

8/10

Excellent

30 Aug 2025

Robin

We enjoyed our stay immensely. The beds were very comfortable and everything was clean. On the other hand,

10/10

Exceptional

14 Aug 2025

Sylvia

The hotel building is very beautiful as it is decorated with Talavera in a colonial style. It has elevator which was very helpful because with people on wheelchair. The people was very helpful and provided us all the attention to have a great stay in Puebla. Totally recommended!

Leisure Family

10/10

Exceptional

04 Aug 2025

Viviana

It was such a pleasant place, very clean, convinced, safe. The food was delicious, great view. The rooms werw very clean and comfortable. And the staff were very helpful and polite. We will definitely will come back.

Leisure Family

10/10

Exceptional

26 Jul 2025

Daniella

The unique thing about the property is that is a colonial Spanish building surrounded by other colonial Spanish building and the rooftop is absolutely beautiful to see the city

10/10

Exceptional

07 Jul 2025

Michael

Property was clean and staff was friendly.

Leisure Family

10/10

Exceptional

17 Jun 2025

Linette

Was good

Friends_and_family Friends

10/10

Exceptional

10 Jun 2025

Marta

Easy to walk to the historic center.

Leisure Partner

10/10

Exceptional

07 Jun 2025

miriam

Everything was amazing from the customer service to the architecture to everything that followed after that. I definitely recommend staying there and I would gladly stay there again.

Leisure

10/10

Exceptional

20 Apr 2025

Christina

Gorgeous building, beautiful room, super clean, great staff and breakfast was delicious in the wonderful courtyard. Rooftop area was fab, even if it was off season and the bar wasn't open.

Leisure Partner

8/10

Excellent

15 Apr 2025

John

Hotel is very nice but a recent change in ownership meant they were short staffed - buffett breakfast hotelwebsite & Expedia mentions on weekends doesn't exist, bar closed - something we were excited to visit. First room AC not working but the pleasant, helpful staff moved us to a new room . Very comfortable and clean.

Leisure Friends

8/10

Excellent

05 Apr 2025

Juan J

The rooms need more fresh air. When they are not taken. Doors could be let opened to get fresh air go though it.

Leisure Partner

10/10

Exceptional

03 Apr 2025

Joseph

Everyone was very nice and our room was very clean. If you want a unique stay hotel casa azuil was a great pick for me and my wife. I will definitely be going back.

10/10

Exceptional

28 Mar 2025

Faustino

Mi estancia en CAZA AZULAI fue espectacular. El elegante diseño del hotel, combinado con sus servicios de primera categoría, hizo que fuera una experiencia verdaderamente relajante y agradable.\"

10/10

Exceptional

27 Mar 2025

Basil

Amazing and quaint space. Convenient location. Beautiful interior. Incredibly nice staff.

Leisure Partner

10/10

Exceptional

23 Mar 2025

Estela

Loved how accommodating the staff was. I arrived to the property very late. They didn’t charge me for late check in,

Leisure Self

10/10

Exceptional

02 Mar 2025

Andrew

Perfect place from which to explore Puebla

We stayed 2 nights in Puebla at the Casa Azulai and found it to be well beyond our expectations. The building is beautifully designed around an old Spanish era premises with the internal courtyard just perfect for relaxing with coffee before the day began or with a drink in the early evening. Our room was large and very comfortable. The location was perfect for us to explore Puebla - easy walking distance to all the central historic area - especially the amazing ceramic workshops and nearby markets. The staff were very helpful and we felt very looked after. We hope to return again.

Friends_and_family Family

10/10

Exceptional

25 Feb 2025

Mariana

The property is nice and quiet at night . My family enjoyed the stay . All the staff was nice nd try to help us as much as they could.

Leisure Family_with_children

10/10

Exceptional

17 Feb 2025

Lourdes

Vasa Azulái is a beautiful hotel
Boutique in downtown Puebla.
The hotel is charming and beautifully decorated! Personnel is very helpful and prompt to attend any request!
Gustavo was super friendly helped me locate a beauty salon near the hotel, even by going and aski g them how much they charged.

Leisure Self

10/10

Exceptional

08 Feb 2025

Lourdes

Everybody was helpful! Mainly Gustavo!
Thank you Gustavo!

Leisure Family

6/10

Pleasant

10 Jan 2025

ADRIANA

Un hotel céntrico

Leisure Family

10/10

Exceptional

04 Jan 2025

Milton

Great stay. Very clean and convenient!!!

Leisure Family_with_children

8/10

Excellent

13 Dec 2024

Rosario

Beautiful boutique hotel

Leisure Friends

10/10

Exceptional

03 Dec 2024

Brandon

El hotel es muy bonito y las instalaciones estan limpias y comodas, el personal es super amable y siempre te ayudan a resolver y dan recomendaciones, lo unico que no me gusto fue que el estacionamento esta cruzando la calle, el hotel tiene valet pero si no te gusta usar esos servicios tienes que ir, estacionarlo y regresar al hotel, tambien mi cuarto se quedo sin agua los 2 dias que estuve ahi, el personal ayudo a resolverlo pero aun asi creo que deberian de poner mas atencion en eso, en general esta super bien, si regresaria

Leisure Family

10/10

Exceptional

22 Nov 2024

Brenda

Staff was very attentive

Leisure Family

8/10

Excellent

07 Nov 2024

zulema

Overall, my experience here was good. Therefore, I would stay here again. The property was clean and comfortable. There is an elevator so accessible to people across floors. If you like to get your steps in there are also stairs. I will say that the problems I encountered included the fact that the shower was accumplating too much water on the floor (taking a very long time to go though) and that the main doors to get into the hotel closed early so you will have to knock to be let in after night hours. Other than that there is a convenience store not to far and you are located near the artesanías, so its walkable.

Leisure Family

10/10

Exceptional

27 Oct 2024

Sandra

I never write reviews but this little hotel was such nice surprise. People were amazing, very knowledgeable, very helpful with directions and information about the area and if they were not sure they were very eager to find out more information for me, very sweet and very nice people. My room was very clean and very nice. The hotel is close to the center of town so it was very easy to walk every where but at the same time it was quiet and relaxing. I am already planning my next trip to Puebla and Casa Azulai.

Leisure Self

10/10

Exceptional

14 Oct 2024

Marie-Paule

Great stay!

Super clean, spacious bathroom and overall very comfortable room. The owner was very responsive.

Partner

10/10

Exceptional

28 Sep 2024

Elizabeth

No complaints staying here. Would book again. Very beautiful inside.

Leisure Family

10/10

Exceptional

23 Sep 2024

rita

The property is beautiful and the location was perfect! Rooms were very comfortable and clean. The staff members are kind, helpful and professional. They have a heart of gold. Thank you for everything!

Leisure Friends

10/10

Exceptional

03 Sep 2024

Erika

Nice and clean, staff are friendly and professional. Hotel safety was on point.

Leisure Family

10/10

Exceptional

16 Aug 2024

Francisco

Check in was fast and easy friendly staff

Leisure Family

10/10

Exceptional

12 Aug 2024

Isaac

very nice style and location

10/10

Exceptional

06 Aug 2024

Christina

The rooms were very clean. Staff was very nice.

Leisure Family

10/10

Exceptional

01 Aug 2024

Bertha

This hotel is a beautiful property conveniently located near the arts and crafts market, and a walking distance of downtown.
The staff is supper nice! The food is delicious and the rooms are beautiful, spacious and comfortable. I highly recommend this hotel! 15/10 is my ranking.

Leisure Family

10/10

Exceptional

10 Jul 2024

Francisco

Great location everything within a walking distance, nice cozy hotel, friendly staff.

Leisure Partner

10/10

Exceptional

16 Jun 2024

Marissa

Loved it!

Super comfortable, huge ceilings, amazingly cold AC, early check in, supee conveniently located and easy to find

Partner

10/10

Exceptional

15 Apr 2024

Guillermo

Great experience all around!

It's a beautiful place! Great location, the room was amazing, very modern inside. It has an amazing restaurant, and the staff was very kind and helful.

Partner

10/10

Exceptional

29 Mar 2024

Robert

Excellent breakfast options including a large complimentary buffet on our last day. Good location for all sites in the historic central area.

Leisure Friends

10/10

Exceptional

19 Mar 2024

Saira

Everyone was really nice, loved the Hotel.

Leisure

10/10

Exceptional

08 Mar 2024

Gladys

It’s beautiful. The hotel is has a great vision of “old world Mexico” while also having great modern amenities. This is the hotel to stay in if visiting Puebla.

Leisure Partner

10/10

Exceptional

20 Feb 2024

Javier

excelente servicio, super centrico y en una zona segura, muy limpio.

Leisure Friends

10/10

Exceptional

06 Feb 2024

Leon

Puebla bedt

Excellent and the staff are the best

Friends_and_family Family

8/10

Excellent

16 Oct 2023

Sandra

This hotel was a great stay, convenient location and the space is new and beautiful. It is near of cafes and Zocalo. The staff was very delightful and helpful. We stayed for 2 nights. There was a few things that we did not like.
First. when we arrived to the room, there were no towels in the room, we had to call and request them. They provide a robe but the robe we had was in the closet and seemed dirty along with the slippers, as if the people before us had used them and left them, did not get changed. We had a room with two bed so they must know it is 2 people but the furniture was odd, one chair with the coffee table and one coffee pod and one robe with slippers.
Housekeeping goes clean the room late in the day and not in the morning.
Now security, they dont provide room key cards, they provide you a pamphlet with 2 number codes that are made up of 10 digits...EACH. one code is to access the floor with the glass door and the second code is for your actual room.
One major thing that was missing THEY DO NOT PROVIDE A SAFE OR MINI FRIDGE. The room they provided us was huge and spacious, pretty sure they can stick a small safe and a mini fridge somewhere there. People travel with important items, the disclaimer at check-in is a clue.
Another major thing was the room conditioner. it can be noisy at night.
Lastly, they have rooms with no windows towards the street, they have room with windows to the hallway so ask for a room with a view towards the street if you want that

Business_and_leisure Family

10/10

Exceptional

13 Sep 2023

Luis

As a guest at the Casa Azulai Puebla Hotel, my experience was nothing short of amazing. From the moment I stepped into the hotel, I was captivated by its beautiful architecture and warm ambiance. The staff were incredibly friendly and attentive, making me feel like a valued guest throughout my stay.

The breathtaking views from the hotel were truly unforgettable. Whether I was enjoying a leisurely breakfast on the terrace or relaxing in my well-appointed room, each moment was accompanied by a stunning panorama of Puebla. It was a visual treat that enhanced my overall experience.

The gastronomic delights at Casa Azulai were a highlight of my stay. The food was delicious and expertly prepared, showcasing the flavors of the region. From traditional Mexican dishes to international cuisine, each meal was a culinary journey that left me wanting more.

The hotel's indulgent amenities were truly exceptional. Whether I was pampering myself at the spa, taking a dip in the luxurious pool, or simply relaxing in the serene surroundings, I felt rejuvenated and well taken care of. The attention to detail and focus on guest comfort was evident in every aspect of the hotel.

But what truly set Casa Azulai apart was the exceptional service. The staff went above and beyond to ensure that every aspect of my stay was perfect. They were always attentive, responsive, and eager to assist with any request. Their genuine care and professionalism made me feel truly valued as a guest.

Leisure Family

8/10

Excellent

06 Sep 2023

Mark

Beautiful but weird noises at night

Beautiful colonial hotel with modern rooms. All the people working there were helpful and friendly. But we had difficulty sleeping at night. Our room had an intermittent electrical buzz sound coming from the air conditioner at night—whether it was on or off. When we reported it to the front desk, we were told that all the rooms had this problem. Check to see if this problem is fixed before booking a room here.

Partner

10/10

Exceptional

31 Jul 2023

Jennifer

Cash Azulai was a lovely place to stay. The staff were friendly, the location was perfect and the hotel itself is beautiful.

Leisure Family

10/10

Exceptional

06 Mar 2023

Anna

Very pleased with the hotel amenities. cleaness, design and welcoming stuff, The terrace is amazing. The price is very affordable

Leisure Friends

6/10

Pleasant

17 Jul 2026

Yessica

En la descripción de la habitación decía que la habitación que reservè tenía dos camas king, al llegar dijeron que no tenían ninguna habitación con esas características. La descripción en expedía está mal. Tuvimos mala suerte, habían tenido una inundación unos días antes y no tenían restaurante, y el aire acondicionado hacía ruidos muy raros.

Family_with_children

10/10

Exceptional

14 Jun 2026

Jesús

Todo nos gustó, costo beneficio ideal

Friends_and_family Family

8/10

Excellent

25 May 2026

Gabriela

El hotel es muy bonito y bien ubicado. Nada más tener cuidado con la ropa de cama ya que tenía huecos al igual que la toallas se veían algo deterioradas

Partner

10/10

Exceptional

06 May 2026

LUIS ERNESTO

Me encantó, todo excelente, sin duda volvería a hospedarme ahi, bueno solo un detalle, no tiene estacionamiento.

Family_with_children

10/10

Exceptional

03 May 2026

BEATRIZ EUGENIA

El hotel es hermoso, el personal muy amable, el
chico del restaurante súper amable, las camas cómodas y cuenta con elevador lo que es un plus que se agradece. Solo desearía que tuviera refrigerador ya que lo necesitábamos para la medicina de mi madre.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Silvia

Habitación limpia y preciosa, todo el hotel es un sueño

10/10

Exceptional

24 Apr 2026

Celia

El desayuno no lo probé

10/10

Exceptional

12 Apr 2026

Aurora

El hotel está muy bien ubicado , puedes llegar caminando a los lugares turísticos más visitados, la habitación muy cómoda, buen tamaño, lo único que podría mejorar es la iluminación hace falta luz tanto en el baño como en la habitación , cuenta con restaurante y también hay opciones cerca para comer , por lo demás una excelente opción para hospedarte , me volvería a quedar aquí , excelente relación de precio-calidad
Lo recomiendo

Partner

10/10

Exceptional

08 Apr 2026

Ruben

Muy buena estancia para dos noches, a 12 minutos caminando del zócalo, habitaciones en perfecto estado de mantenimiento y limpieza.

Family_with_children

6/10

Pleasant

01 Apr 2026

Laura

Servicio de desayuno y alimentos en general muy, muy precario.

10/10

Exceptional

31 Mar 2026

Katia

cerca de la basílica caminando

10/10

Exceptional

28 Mar 2026

Sean

Todo bien

8/10

Excellent

23 Feb 2026

Mon

Las instalaciones me encantaron, la arquitecturas y acabados muy al estilo poblano pero moderno, esa estrella que falta para las 5 es porque cuando nos hospedamos no estaba en servicio el bar, los desayunos había que avisar para que dieran el servicio, la terraza igual, estan muy desaprovechadas y esas zonas. Si regresaría. Gracias

Business Friends

6/10

Pleasant

17 Feb 2026

Mónica

Los cuartos están muy bien, pero la descripción del hotel dice que tienen estacionamiento y no es así, por eso le pongo tres estrellas, ya que tienen convenio con un estacionamiento, pero el pago es extra y de regreso al hotel, hay q cruzar una avenida grande y peligrosa.

Family

10/10

Exceptional

02 Feb 2026

Eduardo

La habitacion estaba muy limpia y un excelente servicio. Excelente relacion precio calidad.

Leisure Partner

10/10

Exceptional

30 Jan 2026

Juan

Excelente servicio y atención Ubicación inmejorable

8/10

Excellent

13 Jan 2026

Ignacio

Todo bien pero en la regadera no es posible mediar la temperatura del agua, sí sale caliente pero no podíamos enfriarla más.

Leisure Family

10/10

Exceptional

31 Dec 2025

Santiago Raul

Excelente ubicación , instalaciónes , todo perfecto !
Muy bonito el hotel 😍

8/10

Excellent

29 Dec 2025

EDUARDO

Muy bonito pero le falta mejor atención

Leisure Family

10/10

Exceptional

11 Dec 2025

Mauro

Espectacular

10/10

Exceptional

20 Nov 2025

Pedro

Muy bien

Leisure

10/10

Exceptional

09 Nov 2025

Daniel

Excelente atencion personalizada

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Silvio

Merece destaque em tudo.

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Ana Belem

Todo súper bie

10/10

Exceptional

12 Oct 2025

JOSE

La atención fue muy buena, es antiguo la casona pero se ve que hicieron remodelaciones y está muy bonito y acogedoras las habitaciones, la ubicación es buena, únicamente el estacionamiento no está lejos pero si está pasando la avenida. El desayuno muy bueno, tarda un poco pero vale la pena. Lo recomiendo al 100

Friends_and_family Family