AB
American Breakfast
This meal plan may be available depending on the selected room/rate.
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Banyan Tree Puebla
Puebla · Mexico
10 Norte 1402 Col Barrio Del AltoView location
9.2/10Excellent777 Reviews
Cleanliness9.6/10 9.6
Service9.4/10 9.4
Comfort9.6/10 9.6
Condition9.4/10 9.4
Neighborhood9.6/10 9.6
Amenities9.2/10 9.2
See all ratings- Business hotels
- Luxury collection
- Most popular
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Banyan Tree Puebla
With its privileged location in the heart of one of the most beautiful colonial cities in Mexico, Banyan Tree Puebla is an idyllic spot for travelers thirsting for authentic culture, timeless history and the soul of Mexican cuisine, all at their fingertips!
Its 78 guestrooms and suites are set in a nineteenth-century building, with exquisite décor that portrays the essence of old construction, while still having all the comforts of contemporary life. Its distinctive and embellished elements are typical of the region, including the world-renowned Talaverapottery, a protagonist of the hotel's atmosphere
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With a stay at Banyan Tree Puebla, you'll be centrally located in Puebla, a 2-minute drive from Zócalo de Puebla and 5 minutes from Puebla Cathedral. This family-friendly hotel is 11.4 mi (18.4 km) from Africam Safari and 3.1 mi (5 km) from Cuauhtemoc Stadium.
Make yourself at home in one of the 78 air-conditioned rooms featuring minibars and espresso makers. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, while 55-inch Smart televisions with cable programming provide entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puebla? This hotel has 4951 square feet (460 square meters) of space consisting of conference space and meeting rooms.
A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
Noise-free rooms not guaranteed
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 10
Pet max weight (per pet) in lb is 22
Maximum number of pets per room 1
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Fee for local cuisine breakfast: approximately MXN 475 to 1000 for adults, and MXN 475 to 999 for children
- Airport shuttle fee: MXN 1300 per vehicle (one-way, maximum occupancy 3)
- Valet parking fee: MXN 220.00 per day
- Pet fee: MXN 1260 per pet, per day
- Rollaway bed fee: MXN 1000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
German
English
Italian
French
Spanish
Nearby attractions
Five Wounds of San Francisco Conventional Church
0.1 km / 0.1 mi
Main Theater of Puebla
0.4 km / 0.2 mi
Artist Quarter
0.4 km / 0.3 mi
Puebla Convention Center
0.5 km / 0.3 mi
El Parian Market
0.5 km / 0.3 mi
Alfenique House
0.6 km / 0.4 mi
Candy Street
0.6 km / 0.4 mi
Bubas Bridge
0.7 km / 0.4 mi
Mexican Revolution Museum
0.8 km / 0.5 mi
Santa Monica Convent and Museum of Religious Art
0.8 km / 0.5 mi
Guardian Angel
0.8 km / 0.5 mi
Poblano de Arte Virreinal Museum
0.9 km / 0.5 mi
Ovando Bridge
0.9 km / 0.5 mi
Iglesia de la Compañía
0.9 km / 0.6 mi
Callejon del Sapo
0.9 km / 0.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 78
- Number of floors (main building): 5
- Single rooms: 43
- Twin rooms: 11
- Junior suites: 18
- Suites: 6
- Connecting rooms
- hotel
- American Express
- MasterCard
- Visa
- Wheelchair-accessible
Show 39 more facilities & services
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Airport Shuttle
- Room service
- Babysitting service
- 24-hour security
- Lift access
- Garden
- Terrace
- Concierge
- Sun terrace
- Gym
- Newspapers
- Luggage room
- Dining area
- Clothes dryer
- Private pool: 1
- Library
- Café
- Bar
- Restaurant
- Conference room
- Meeting room
- ProjectorExtra charge
- Audio-visual equipment rentalExtra charge
- Outdoor freshwater pool: 1
- Sun loungers
- Parasols
- MassageExtra charge
- Spa treatments
- Hot breakfastExtra charge
- Set menu dinnerExtra charge
- Breakfast and lunchExtra charge
- Special dietary options
- LGTBIQ friendly
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Safe
- Bathtub
- Cable TV
- Hairdryer
- Wi-fi
- Alarm clock
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Room amenities
- Safe
- Bathtub
- Cable TV
- Hairdryer
- Wi-fi
- Alarm clock
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BED • 50 m²JSU.KG
Room overview
Non-smoking room- Room size
- 50 m²
- Occupancy
- Guests: 2–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Turndown service
- Wake-up service
- Wi-fi
- Bathroom: 1
- Housekeeping
- Safe
- Ironing set
- Tea and coffee making facilities
Show all 18 amenities
- Bathtub
- Smoke detector
- Bathrobes
- Cable TV
- Make-up mirror
- Internet access
- Alarm clock
- Hairdryer
- TV
- Toiletries
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
JUNIOR SUITE KING SIZE BED
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 50 m²
- Occupancy
- Guests: 2–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Room amenities
- Turndown service
- Wake-up service
- Wi-fi
- Bathroom: 1
- Housekeeping
- Safe
- Ironing set
- Tea and coffee making facilities
- Bathtub
- Smoke detector
- Bathrobes
- Cable TV
- Make-up mirror
- Internet access
- Alarm clock
- Hairdryer
- TV
- Toiletries
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE WITH VIEWSSUITE • WITH VIEWSSUI.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
SUITE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BED • 93 m²SUI.KG
Room overview
Non-smoking room- Room size
- 93 m²
- Occupancy
- Guests: 2–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Alarm clock
- Ironing set
- Turndown service
- Wake-up service
- Wi-fi
- Safe
- Hairdryer
- TV
Show all 19 amenities
- Internet access
- Tea and coffee making facilities
- Housekeeping
- Bathroom: 1
- Shower: 1
- Bathtub
- Smoke detector
- Cable TV
- Make-up mirror
- Bathrobes
- Toiletries
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
SUITE KING SIZE BED
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 93 m²
- Occupancy
- Guests: 2–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Room amenities
- Alarm clock
- Ironing set
- Turndown service
- Wake-up service
- Wi-fi
- Safe
- Hairdryer
- TV
- Internet access
- Tea and coffee making facilities
- Housekeeping
- Bathroom: 1
- Shower: 1
- Bathtub
- Smoke detector
- Cable TV
- Make-up mirror
- Bathrobes
- Toiletries
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
DOUBLE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BED • 116 m²SUI.KG-1
Room overview
Non-smoking room- Room size
- 116 m²
- Occupancy
- Guests: 2–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Alarm clock
- Housekeeping
- Smoke detector
- Cable TV
- Make-up mirror
- Bathrobes
- Toiletries
- Turndown service
Show all 18 amenities
- Wake-up service
- Wi-fi
- Safe
- Ironing set
- Tea and coffee making facilities
- TV
- Hairdryer
- Bathtub
- Shower: 1
- Bathroom: 1
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
SUITE KING SIZE BED
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 116 m²
- Occupancy
- Guests: 2–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-1
Room amenities
- Alarm clock
- Housekeeping
- Smoke detector
- Cable TV
- Make-up mirror
- Bathrobes
- Toiletries
- Turndown service
- Wake-up service
- Wi-fi
- Safe
- Ironing set
- Tea and coffee making facilities
- TV
- Hairdryer
- Bathtub
- Shower: 1
- Bathroom: 1
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
JUNIOR SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: JSU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE WITH VIEWSJUNIOR SUITE • WITH VIEWSJSU.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
JUNIOR SUITE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: JSU.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BED • 63 m²JSU.KG-1
Room overview
Non-smoking room- Room size
- 63 m²
- Occupancy
- Guests: 2–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Tea and coffee making facilities
- Internet access
- TV
- Hairdryer
- Bathtub
- Bathroom: 1
- Housekeeping
- Smoke detector
Show all 18 amenities
- Cable TV
- Make-up mirror
- Bathrobes
- Toiletries
- Alarm clock
- Turndown service
- Wake-up service
- Wi-fi
- Safe
- Ironing set
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
JUNIOR SUITE KING SIZE BED
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 63 m²
- Occupancy
- Guests: 2–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG-1
Room amenities
- Tea and coffee making facilities
- Internet access
- TV
- Hairdryer
- Bathtub
- Bathroom: 1
- Housekeeping
- Smoke detector
- Cable TV
- Make-up mirror
- Bathrobes
- Toiletries
- Alarm clock
- Turndown service
- Wake-up service
- Wi-fi
- Safe
- Ironing set
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 46 m²DBL.KG
Room overview
Non-smoking room- Room size
- 46 m²
- Occupancy
- Guests: 2–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Cable TV
- TV
- Internet access
- Ironing set
- Safe
- Housekeeping
- Smoke detector
- Make-up mirror
Show all 17 amenities
- Bathrobes
- Toiletries
- Alarm clock
- Wi-fi
- Turndown service
- Wake-up service
- Bathroom: 1
- Bathtub
- Hairdryer
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
DOUBLE KING SIZE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 46 m²
- Occupancy
- Guests: 2–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Cable TV
- TV
- Internet access
- Ironing set
- Safe
- Housekeeping
- Smoke detector
- Make-up mirror
- Bathrobes
- Toiletries
- Alarm clock
- Wi-fi
- Turndown service
- Wake-up service
- Bathroom: 1
- Bathtub
- Hairdryer
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE DUPLEXJUNIOR SUITE • DUPLEX • 50 m²JSU.DP
Room overview
Non-smoking room- Room size
- 50 m²
- Occupancy
- Guests: 2–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Room type
- JUNIOR SUITE
- View / characteristic
- DUPLEX
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Bathtub
- Bathroom: 1
- Hairdryer
- TV
- Internet access
- Housekeeping
- Smoke detector
Show all 17 amenities
- Cable TV
- Bathrobes
- Toiletries
- Tea and coffee making facilities
- Ironing set
- Safe
- Alarm clock
- Turndown service
- Wake-up service
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
JUNIOR SUITE DUPLEX
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 50 m²
- Occupancy
- Guests: 2–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Room type
- JUNIOR SUITE
- View / characteristic
- DUPLEX
Adult and child limits apply within the room's total guest limit.
Room code: JSU.DP
Room amenities
- Wi-fi
- Bathtub
- Bathroom: 1
- Hairdryer
- TV
- Internet access
- Housekeeping
- Smoke detector
- Cable TV
- Bathrobes
- Toiletries
- Tea and coffee making facilities
- Ironing set
- Safe
- Alarm clock
- Turndown service
- Wake-up service
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DUPLEXDOUBLE • DUPLEX • 46 m²DBL.DP
Room overview
Non-smoking room- Room size
- 46 m²
- Occupancy
- Guests: 2–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Room type
- DOUBLE
- View / characteristic
- DUPLEX
Adult and child limits apply within the room's total guest limit.
Room amenities
- Toiletries
- Bathrobes
- Make-up mirror
- Cable TV
- Smoke detector
- Housekeeping
- Tea and coffee making facilities
- Bathtub
Show all 17 amenities
- Hairdryer
- Bathroom: 1
- TV
- Ironing set
- Safe
- Wi-fi
- Wake-up service
- Turndown service
- Alarm clock
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DUPLEX
Room photos
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Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 46 m²
- Occupancy
- Guests: 2–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Room type
- DOUBLE
- View / characteristic
- DUPLEX
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DP
Room amenities
- Toiletries
- Bathrobes
- Make-up mirror
- Cable TV
- Smoke detector
- Housekeeping
- Tea and coffee making facilities
- Bathtub
- Hairdryer
- Bathroom: 1
- TV
- Ironing set
- Safe
- Wi-fi
- Wake-up service
- Turndown service
- Alarm clock
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN WITH DOUBLE BEDTWIN • WITH DOUBLE BEDTWN.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
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TWIN WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: TWN.DB
Limited room details from hotel
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE WITH VIEWSQUADRUPLE • WITH VIEWSQUA.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE TWO DOUBLE BEDS WITH VIEWSJUNIOR SUITE • TWO DOUBLE BEDS WITH VIEWSJSU.2D-WV
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Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO DOUBLE BEDS WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE TWO DOUBLE BEDS WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO DOUBLE BEDS WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: JSU.2D-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE STANDARDSINGLE • STANDARDSGL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE TWO DOUBLE BEDSJUNIOR SUITE • TWO DOUBLE BEDSJSU.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
JUNIOR SUITE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: JSU.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
JUNIOR SUITE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room WITH VIEWSRoom • WITH VIEWSROO.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
Room WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING BED ONE BEDROOMDOUBLE • KING BED ONE BEDROOM • 60 m²DBL.B1-KG
Room overview
Non-smoking room- Room size
- 60 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room amenities
- Turndown service
- Housekeeping
- Smoke detector
- Cable TV
- Make-up mirror
- Bathrobes
- Toiletries
- Alarm clock
Show all 19 amenities
- Wake-up service
- Wi-fi
- Safe
- Centrally regulated air conditioning
- Ironing set
- Tea and coffee making facilities
- Internet access
- TV
- Hairdryer
- Bathtub
- Bathroom: 1
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
DOUBLE KING BED ONE BEDROOM
Room photos
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 60 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: DBL.B1-KG
Room amenities
- Turndown service
- Housekeeping
- Smoke detector
- Cable TV
- Make-up mirror
- Bathrobes
- Toiletries
- Alarm clock
- Wake-up service
- Wi-fi
- Safe
- Centrally regulated air conditioning
- Ironing set
- Tea and coffee making facilities
- Internet access
- TV
- Hairdryer
- Bathtub
- Bathroom: 1
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Puebla
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Guest reviews
What other guests saying about Banyan Tree Puebla
100
reviews shown
Viviana
Beautiful hotel
Gabriela Delfina
Beautiful property in the center of Puebla.
Erika
The place was amazing and my kids loved the little robes and slippers that were provided at the hotel ..
Francisco
Amazing spacious rooms and the staff was friendly.
Vanessa
Absolutely gorgeous property. Spacious and comfortable rooms. Everything is impeccable; the bed is comfortable. The staff is prompt and efficient. We tried different restaurants in the property and everything was delicious, both food and cocktails! The area is very walkable and safe. You can easily reach the historic center in about 15-17 minutes, walking leisurely. Great views from the rooftop! Our only \"negative\" comment is that our room was very hot, even with the air conditioner - which was supposedly at max, but wasn't really cooling the room. At night, it was easier to open the windows to reach a comfortable temperature. During the day that was just not feasible. It's only April, so I assume the room would get even hotter in the summer. Puebla didn't normally reach such hight temperatures, but with climate change, Banyan Tree might need to invest in a better cooling system. Other than that, we'd absolutely return - but maybe only in the winter months. 😉
Christopher
AMAZING EXPERIENCE
David
Fabulous roof deck / pool. Brilliant food. Amazing rooms
Air conditioning / heating didn’t work. Coffee maker didn’t work. Wasn’t able to get fixed despite requests. Internet slow
Air conditioning / heating didn’t work. Coffee maker didn’t work. Wasn’t able to get fixed despite requests. Internet slow
Alvaro
Everything was great!
Robert
Beautiful hotel in a good location with a view of the volcano.
Robert
great stay and hotel service, I recommend
Miguel
WiFi connection needs to improve and they do not have a work center or a place in the room for you to work. The staff was very friendly and they offered me a table at the restaurant but it did not have a place to plug in and the WiFi was terrible.
Jerome
Excellent in all respects.
Kerry
Incredible rooms. Very sound proof. Everything is first class. It is a newer building integrated into historic structures with high quality finishing at every turn. Exceptional property. Just touching the historic district. Pleasant location. Only weakness I could find was they are about the only restaurant without a proper espresso machine. Poor me I know. Good excuse for a pre breakfast morning walk
German
Room was beautiful and always clean. Great staff!
Elisa
Beautiful hotel, friendly staff, and nice rooms in a good location.
Alex
Staff was fantastic, room was spotless and extremely comfortable
Sungman
Very cozy and calm. Wonderful
Jose
Food is great and the staff is great. Had a great massage with Dani. Think she fixed my back! My 3rd or 4th time here, I'll be back...
David H
This is an excellent place to stay in Puebla, with lovely rooms, nice restaurants and great staff. Abraham who works in the rooftop bar was an excellent host to us every night we were there! Thanks Abraham.
Scott
Banyan tree hotel itself was awesome but there were some protest going on for couple of hrs while we were having a nape and it was very loud outside the room.
Jon
Amazing stuff and beautiful property
Monty
Relaxing times
Great location, property well maintained but the main rating is the customer service, this place is customer based, from the moment you arrive to the moment you leave, the attention to the customer is primal. Every employee I encountered was very polite and attentive, they are there to answer every question you could have or need. The food is also great and plenty, overall I recommend this place for your short or long stay. They will be there to make sure you enjoy your stay.
Ashley
Book it!
Amazing stay! First time ataying at Banyan Tree. I'm excites to book more withbthem.
Florice
Beautiful hotel. The rooms and bathroom is top notch. The staff is friendly.
Ana
Excellent hotel located very central and convenient to different options from shopping to eating. The staff was amazing and efficient, my only complaint was that the temperature in the room could not be cooler.
Ana
Excellent property
Melanie
The property is beautiful and our room was very nicely appointed. The rooftop was the perfect place for sunset! With a view of the volcano.
The location is further from the historic center than I would suggest to stay. We love to walk but there is so much to walk and see that adding the extra to get back to the hotel was a bit much. All the shopping and restaurants are around the historic square so we found we would Uber from the hotel to the square then start walking from there.
The disappointment with our room was it was hot. The AC would not adequately cool the room. We asked for a fan but it was still stuffy. It’s almost as if they controlled the temps ever though we had a control panel in our room.
Also we were on the 4th floor and every night around 10 the sounds of dragging chairs above us was very loud. So loud that it woke us up. I thin it must have been coming from the rooftop when they close for the evening. Staff needs to be attentive to not dragging chairs and realize it is very loud to the floor below them.
The hotel is very nice however I would not suggest it because of the location and the cost when dealing with a hot room and the noise from above.
The location is further from the historic center than I would suggest to stay. We love to walk but there is so much to walk and see that adding the extra to get back to the hotel was a bit much. All the shopping and restaurants are around the historic square so we found we would Uber from the hotel to the square then start walking from there.
The disappointment with our room was it was hot. The AC would not adequately cool the room. We asked for a fan but it was still stuffy. It’s almost as if they controlled the temps ever though we had a control panel in our room.
Also we were on the 4th floor and every night around 10 the sounds of dragging chairs above us was very loud. So loud that it woke us up. I thin it must have been coming from the rooftop when they close for the evening. Staff needs to be attentive to not dragging chairs and realize it is very loud to the floor below them.
The hotel is very nice however I would not suggest it because of the location and the cost when dealing with a hot room and the noise from above.
Alberto
Excelente hotel!!
Pero el piso 3 olía demasiado a humedad (cuidar eso)
Pero el piso 3 olía demasiado a humedad (cuidar eso)
Michael
Fantastic property, modern, beautiful, well appointed and decorated! Amazing and well trained staff; super friendly, helpful and knowledgeable! A million thanks for an absolutely wonderful stay!
Alberto
The room is beautiful!!!
Doris
Beautiful property and great staff. The food was average at the hotel
Carlos
Beautiful hotel located in the heart of downtown Puebla
SOJUNG
great
Charles
Overrated
food in italian restaurant, chello, was terrible. Returned the pizza (tasted like cardboard). Service was ok. Then went to breakfast. That restaurant opens at 7, arrived 7:30, and nothing was set up and noone really cared. This is not typical of the Banyan Tree glagship.
Shuangxia
I like this hotel, everything is perfect!
MARISOL
Very friendly people, very clean place, staff is very polite, we enjoyed our staying.. we will definitely come back. Love it!
Lluvia
Great experience staying at this Hotel, service was great and the food delicious
Julian
Disappointed Stay at Banyan Tree Puebla
Disappointed. I was staying at a highly rated hotel and it was not. Both bedroom lamps did not work and they had to fix them. The Nesspresso never worked. The bathroom had broken tiles and a small hole in the wall. The room was far from impeccable.
We had dessert in the restaurant on the 5th floor and the cheesecake was rancid and I returned it.
The food in the other restaurants was okay. This place needs new management and an investment in making it better.
We had dessert in the restaurant on the 5th floor and the cheesecake was rancid and I returned it.
The food in the other restaurants was okay. This place needs new management and an investment in making it better.
Arun
Great location, amazing views from rooftop dining/pool area, good dining optione
Ruben
Great property restoration. Garden view from the restaurant is phenomenal.
Yael
Fácil check in y check out, terraza con vista muy bonita, cuartos espaciosos y comodos
Yesenia
We loved our stay at the Banyan Tree Puebla. The staff were great and treated us with so much kindness. There was so many restaurants, shopping and touristy things to do just walking distance from the hotel. The hotel in general was so clean and well kept. We love to come back again.
Maira
Not only did our room get downgraded, they did the very minimum to fix the issue. Ontop of that they didn’t honor the “VIP” perks to staying there. They gave our room to a wedding guest to left their belongings in our room. They didn’t even attempt to clean the room properly before giving us the room with their wedding invitations and bags. We were treated like second class citizens. I would NOT recommend this hotel. Ontop of that service American hotel guests were loud and obnoxious drunk in the hallways at midnight. I’m disgusted with the treatment we received and the fact that our room was downgraded from what we paid and were asked to pay $200 dollars to try to upgrade the room, even though they’re the ones who made the mistake and giving away our room!!
Ibrahim
Very nice!
Eve
Amazing hotel, staff and service
Raquel
Best stay ever
The hotel was beautiful and had a lot to offer. Our stay was filled with activities like a mixology class and a cooking class. Both were great and the food recipes outstanding. I shout out to Araceli and Fernando our chefs. A special thank you to miguel who was the best waiter ever. Thank you for making our stay as if it were our home.
Accommodations we perfect. The only thing I would add is a full length mirror in the room
Accommodations we perfect. The only thing I would add is a full length mirror in the room
Philippe
Great hotel!
Amazing hotel with amazing service! The hotel is beautiful. The rooms are amazing as well as the bathroom that have this beautiful tub. All the hotel colleagues are incredible and make you feel so special. They are very attentive to your every needs. There is an amazing bar behind the front desk that is only opened on Thursday, Friday and Saturday. A must to visit when it is opened. I highly recommend this hotel. Make sure to not get a room that faces the busy street on the side of the hotel. Even though the sound isolation is good, it can get a bit noisy. Overall, an amazing hotel.
Sylvester
If you visit Puebla and want a perfectly-located hotel with every amenity, then the Banyan Tree is the right choice. It's a beautiful property close to the historic center, and the staff is great.
Gale
Loved the rooftop view and swimming pool. Also they delicious Thai food there.
The employees were fabulous! Very responsive and welcoming!
The employees were fabulous! Very responsive and welcoming!
Michael
First trip to Puebla after seeing this property a couple of years ago. Staff are best of all
Septian
Great hotel
GENARO
Everything was excellent as always with banyan tree Puebla , my problem is with you hotels.com
I called you the day I arrived to change my check out day to May 27th ( a day earlier only for family reasons) the lady on the phone told me that was ok with hotels .com. She said she was just contact banyan tree to change it ( banyan tree told me they where ok but because I got the reservation on hotels .com you guys had to do it ) then when I check out I got charged the extra night because you guys never contact them !!!!! I been traveling for years with you guys and this is very unfortunate
I called you the day I arrived to change my check out day to May 27th ( a day earlier only for family reasons) the lady on the phone told me that was ok with hotels .com. She said she was just contact banyan tree to change it ( banyan tree told me they where ok but because I got the reservation on hotels .com you guys had to do it ) then when I check out I got charged the extra night because you guys never contact them !!!!! I been traveling for years with you guys and this is very unfortunate
Manuel
The staff was excellent but my room was not great
Harry
The hotel is perfect.
Rafael
Relaxing ambiance, clean and comfortable, sewer smell at times was a downside but seems to be all over the city
Paulus
Great
Fermin
Exelente
ENRIQUE PAULIN
increíble propiedad
Zachary
Amazingly comfortable le hotel, beds super comfy, tub for 2 and great location. Rooftop great for sunsets, clean and friendly staff
Sofia
Nos gusto aun que tuvimos algunos inconvenientes con la habitación. El lugar está muy bonito
Gilberto R. Ruiz
Fantastic facilities, stellar service and good food venues.
DIEGO
Great place. Safe. You can get a uber and go to the town square in 5-10min. Thabk you Enrique for the great hospitality.
Javier
El hotel muy limpio, el personal desde el check in fue muy amable y las instalaciones están en buenas condiciones. La ubicación es muy buena
Verified traveler
It’s a beautiful boutique hotel. Breakfast was nice with enough selections. Our room was with two double beds, and it was spacious and very comfortable. However, it was on facing a very busy road where buses and coaches stop for people to get on and off. It is extremely noisy with all the honking from around 8 am to 9 pm. It only becomes quite after 11pm. We asked if we could change to a quieter room and we were told that it would be an extra 100 USD per night plus taxes. We went to have a look at the other options but they were smaller than our room, so we decided not to change.
Alfredo
Was ok, no perfect l, they don't give me a upgrade for the room I paid for that
Christianne
I didnt stay, I asked the property to move dates for me because of a covid emergency and neither expedia nor the hotel helped me, I lost more than 400 usd for 2 nights because of the bad service of both companies
Christophe
Really nice hotel and nice pool on the roof top.
Need to improve the breakfast service.
Need to improve the breakfast service.
Ellen
Amazing hotel with impeccable service!! Definitely luxury in the beautiful city of Puebla!
Michael
The staff were excellent
Madeline
The Banyan Tree Puebla is an excellent hotel within 5 min walking distance from downtown Puebla in a safe neighborhood. The property is quiet and relaxing. The staff are helpful and Charlie the concierge went above and beyond to help arrange last minute transportation and appointments for us. We also loved the view from the rooftop restaurant!
Michele
not quite a Banyan Tree
it does not live up to the Bnayan tree service level. The hotel is in good condition. The saffron restaurant is not that good.
Ian
El baño tenia un olor muy fuerte a drenaje el cuál no se pudo corregir.
Keren
Great property! Staff welcomed us so nicely.
Elena
We had to leave the hotel because they had not had hot water in almost 24hrs and didnt know when it'd be repaired.
Arnold
Everything was excellent the only thing we didn't like it is that you have to pay for parking.
RYAN
Great stay!
Robin
Pristine hotel walkable to the historic center of Puebla. Staff were very nice and accommodating. If anything o felt a bit bad not taking more advantage of their rooftop bar and restaurant as we were there mainly to eat street food, but the one day we had breakfast was also great. Also we had a rental car. There is a valet with parking but a daily fee.
Jovany
My family and I truly enjoyed our stay at this beautiful hotel. If you are ever in Puebla, please stay at this wonderful hotel. Staff was friendly, breakfast was great and it was close to the city center. No complaints here, when I got back to puebla, this is where I will be staying!
Edith
Everything about our stay in this hotel was outstanding. The manager, Cesar, was incredibly accommodating and all the staff were very attentive. The location of the hotel is very accessible and the property is beautiful.
Ana Paula
Great service! Great place! We’ll be back :)
Daniel
Old Mexican charming - beautifully designed meets High standard Thai Hospitality and a lovely rooftop with a modern vibe. Great Sunday Brunch
Leandro Andres de
Todo bien pero algo que recomendaría es que avisen por cargos extras cuando se ordena . Al final me cobraron muchas cosas demás que nunca me dijeron que cobraban.
Philip
Beautiful place to stay in a great location. Puebla is a gorgeous city definitely worth a visit!
Abe
Great
Jesus
Great
RAFAEL
Everything was fine, however the A/C was not working and they had to bring a portable cooler into the room. The cooler helped a little bit only because te room was a little bit warm still. They offered as well to move to another room, but was to late in the night to pack and move because we were leaving the next day. No other offerings were offered.
Alastair
Great hotel overall. Location, quality of service, etc.
The one weakness is the food. Expensive and not up to par with the surrounding
The one weakness is the food. Expensive and not up to par with the surrounding
Gerard
Beautiful restoration in this historic property
Luis
My expectations were not met. Unfortunate.
This was not my first stay at this hotel. Unfortunately the room's AC was not working. The room temperature was at 27c. The technical team informed me that they had fixed the issue (they did not). The staff switch me to a different room the next day. I asked (3 times) for an additional bathrobe, I did not receive it. I asked for a late check-out, I was not granted this request. I scheduled a spa appointment at 2:00, they switched it to 2:30 and when I arrived at the spa, I was told that my appointment was scheduled at 3pm. All in all, this was NOT my ideal weekend.
Verified traveler
Loved it!
GREAT - The place is beautiful. The pictures don't do it justice. Food is great, service is great, people are great. Loved it, wanted to stay longer.
Diego
Loved it. Great service and beautiful rooms.
Francisco
Terrible Service since our arrival. No one was to receive the car, when approaching to the reception the receptionist was chatting and ignored me for 10 minutes.
The restaurant was also super disappointing. When we arrived no one approached the table. It took 30 minutes for a waiter to come to us after asking the manager several times for support. The breakfast took another 30 minutes to arrive and it was an incorrect order. We ended having a cold breakfast with a waitress with a terrible attitude. Never going back.
The restaurant was also super disappointing. When we arrived no one approached the table. It took 30 minutes for a waiter to come to us after asking the manager several times for support. The breakfast took another 30 minutes to arrive and it was an incorrect order. We ended having a cold breakfast with a waitress with a terrible attitude. Never going back.
brandon
Check-in went very well. Our room was ready although it was before 3 PM
carlos
Amazing hotel!!!
Amazing!!!! The best bed ever !!! I want to buy one
Veronica
Hotel has a Unique personality
Valeria
Beautiful but overrated
The hotel is beautiful but overrated. The Nespresso capsules and the Loccitane amenities doesn't cover the price of this hotel.
The rooms are big but the design was kind of weird. For example the toilet was placed in a lonely corner and seems like something next to it was missing like a tub for example. The shower didn't have a glass or something so the water was everywhere. Didn't have a full mirror and when I opened the closet the iron board came over almost hitting me.
We requested a queen/king size bed and they gave us to individual bed so my husband and me had to sleep in separate beds . The beds were kind of small. My husband being tall , his feet were hanging over the bed .
The food on the restaurant was average. Expensive as well. They gave us 300 pesos only for one person as a good credit of course so you go to the restaurant and spend more.
We invited other two friends. One ordered Benedict eggs which where overcooked, I ask for chilaquiles which were salty, my husband eggs were ok . The breakfast was kind of expensive for being only eggs and juice. Better go and explore outside so many little restaurants with so much better food .
In general was a comfortable place but as I said overrated. The location is good because they are almost in downtown Puebla but the Uber or taxi can have a little hard time find it. Nice touch the little fruit of plate as welcoming.
The rooms are big but the design was kind of weird. For example the toilet was placed in a lonely corner and seems like something next to it was missing like a tub for example. The shower didn't have a glass or something so the water was everywhere. Didn't have a full mirror and when I opened the closet the iron board came over almost hitting me.
We requested a queen/king size bed and they gave us to individual bed so my husband and me had to sleep in separate beds . The beds were kind of small. My husband being tall , his feet were hanging over the bed .
The food on the restaurant was average. Expensive as well. They gave us 300 pesos only for one person as a good credit of course so you go to the restaurant and spend more.
We invited other two friends. One ordered Benedict eggs which where overcooked, I ask for chilaquiles which were salty, my husband eggs were ok . The breakfast was kind of expensive for being only eggs and juice. Better go and explore outside so many little restaurants with so much better food .
In general was a comfortable place but as I said overrated. The location is good because they are almost in downtown Puebla but the Uber or taxi can have a little hard time find it. Nice touch the little fruit of plate as welcoming.
Dion
The prices in the restaurant don’t mash with the quality of food :-/
Abraham Ulises Arenas
Having stayed here before when it was a Rosewood and Talavera Azul, the property is beginning to age without sufficient upkeep. Hardware on cabinets in the room was falling off, crevices have not been vacuumed, I found a nail on the ground of the bathroom upon entry, and what’s worse, there was an off-odor emanating from the toilet area. More disappointing still was the value received after having upgraded to a premier room. It looked very similar to a basic room with a few more square feet— nothing similar to the photo and certainly not worth the extra expense. When I mentioned this on the checkin survey, I never heard back, even though all my prior messages had been promptly answered prior arrival.
On the upside, this is still one of the nicest hotels in Puebla, but my review is muted given it has the potential to be a star and is not living up to that. Positives were the desserts at the restaurant, prompt room service, and views from the rooms.
Hopefully improvements will occur soon as the hotel fully integrates to Banyan Tree standards.
On the upside, this is still one of the nicest hotels in Puebla, but my review is muted given it has the potential to be a star and is not living up to that. Positives were the desserts at the restaurant, prompt room service, and views from the rooms.
Hopefully improvements will occur soon as the hotel fully integrates to Banyan Tree standards.
Ignacio
Amazing history
Verified traveler
We had very disappointed stay. The hotel is a 5 stat, no questions, but the customer services at the front seat is horrible. We had two night stay there. Our reservation included one free breakfast per day. We have been told to eat at restaurant and at the check out we will get a credit. When we checked out, the hotel did not give us a credit for one of the breakfast. They stated that despite we ordered from a breakfast menu, the order was late and therefore does not qualifies as a breakfast. I understand the time limits, but it has not been communicated to us at the check in.
Our friend had another room there. The hotel charged him around $120 USD extra because he was late at the check out. The hotel did not give any courtesy call to ask if he will stay or check out. These two episodes of a NOT 5 star customer service left very unpleasant memories about this place.
Our friend had another room there. The hotel charged him around $120 USD extra because he was late at the check out. The hotel did not give any courtesy call to ask if he will stay or check out. These two episodes of a NOT 5 star customer service left very unpleasant memories about this place.
Location & surroundings
Banyan Tree Puebla
10 Norte 1402 Col Barrio Del Alto, Puebla, Mexico
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Banyan Tree Puebla
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