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Escala Puebla Centro

Puebla · Mexico

12 Sur 706, Barrio de AnalcoView location

8.8/10Excellent439 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.6/108.6
Condition8.8/108.8
Amenities8.4/108.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Escala Puebla Centro

Welcome to Hotel Escala Puebla Centro, your ideal base for exploring Puebla! Our aim is to make your stay as relaxing and enjoyable as possible. Puebla is a favorite destination, renowned for its stunning architecture, rich history, and traditional cuisine.

We're ideally located near several attractions, including the Puebla Cathedral and Secret Tunnels (both a 12-minute walk), the Loreto Fort Museum (12 minutes by car), and the Estrella de Puebla (20 minutes by car). For guests arriving by bus, we're just 25 minutes by car from the CAPU bus terminal.

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With a stay at Hotel Escala Puebla Centro, you'll be centrally located in Puebla, within a 5-minute drive of Zócalo de Puebla and Puebla Cathedral. This hotel is 11 mi (17.7 km) from Africam Safari and 3.7 mi (5.9 km) from Angelopolis Commercial Center.

Stay in one of 36 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks, and housekeeping is provided daily.

Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk.

Popular amenities

Free WiFi
Dining services
Pet friendly
Concierge
Entertainment
Non-smoking
Banquet facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:00 AM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Professional property host/manager Pets allowed Only dogs are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Pet fee: MXN 200 per pet, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Ovando Bridge 0.7 km / 0.4 mi
Los Sapos Bazaar 0.7 km / 0.4 mi
Guardian Angel 0.8 km / 0.5 mi
Callejon del Sapo 0.8 km / 0.5 mi
Amparo Museum 0.8 km / 0.5 mi
Bubas Bridge 0.9 km / 0.6 mi
Iglesia de la Compañía 1 km / 0.6 mi
El Parian Market 1 km / 0.6 mi
Zócalo de Puebla 1 km / 0.6 mi
Palafoxiana Library 1 km / 0.6 mi
Puebla Convention Center 1.1 km / 0.7 mi
Poblano de Arte Virreinal Museum 1.1 km / 0.7 mi
Santa Monica Convent and Museum of Religious Art 1.1 km / 0.7 mi
Alfenique House 1.1 km / 0.7 mi
Parque Ecológico Revolución Mexicana 1.2 km / 0.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 35
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Beach
  • Golf course
  • Entertainment Area
Show 16 more facilities & services
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Multilingual staff
  • Supermarket
  • Shop
  • Gym
  • Luggage room
  • Towels and bed linen
  • Non-smoking area
  • Early Check-inExtra charge
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE SUPERIORDOUBLE • SUPERIOR • 1 Bedroom • 11 m²DBL.SU
    DOUBLE SUPERIORPhoto unavailable9 photos

    Escala Puebla Centro

    DOUBLE SUPERIOR

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    11 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Room amenities

    • Bathroom: 1
    • Ironing set
    • Toiletries
    • Desk
    • Wi-fi
    • Satellite TV
    • Fridge
    • Shower
    • Direct dial telephone
    • TV
    • Internet access
    • Housekeeping
    • Dining Area

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Escala Puebla Centro

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room GRANDRoom • GRANDROO.GD

    Photos are not available for this room type.

    Escala Puebla Centro

    Room GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXESINGLE • DELUXESGL.DX

    Photos are not available for this room type.

    Escala Puebla Centro

    SINGLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2

    Photos are not available for this room type.

    Escala Puebla Centro

    SUITE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Escala Puebla Centro

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO QUEEN BEDSSTUDIO • TWO QUEEN BEDSSTU.2Q

    Photos are not available for this room type.

    Escala Puebla Centro

    STUDIO TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE BASICDOUBLE • BASICDBL.Z1

    Photos are not available for this room type.

    Escala Puebla Centro

    DOUBLE BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.Z1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    Escala Puebla Centro

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 20 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable6 photos

    Escala Puebla Centro

    DOUBLE STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Mini fridge
    • Internet access
    • TV
    • Housekeeping
    • Toiletries
    • Satellite TV
    • Desk
    • Direct dial telephone
    • Shower
    • Wi-fi
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARD • 20 m²JSU.ST
    JUNIOR SUITE STANDARDPhoto unavailable9 photos

    Escala Puebla Centro

    JUNIOR SUITE STANDARD

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–3 • Adults: max. 5 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Room amenities

    • Satellite TV
    • Housekeeping
    • Mini fridge
    • Desk
    • Shower
    • Bathroom: 1
    • Wi-fi
    • TV
    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Escala Puebla Centro

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Escala Puebla Centro

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN BED TWO BEDROOMSSTUDIO • QUEEN BED TWO BEDROOMSSTU.B2-QN

    Photos are not available for this room type.

    Escala Puebla Centro

    STUDIO QUEEN BED TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN BED TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.B2-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CAPACITY 4SUITE • CAPACITY 4 • 40 m²SUI.C4
    SUITE CAPACITY 4Photo unavailable1 photo

    Escala Puebla Centro

    SUITE CAPACITY 4

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    2 × Double bed 131-150 width
    Room type
    SUITE
    View / characteristic
    CAPACITY 4

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.C4

    Room amenities

    • Wi-fi
    • Shower
    • Bathroom: 1
    • TV
    • Direct dial telephone
    • Fridge
    • Ironing set
    • Housekeeping
    • Satellite TV
    • Desk
    • Toiletries

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMYDOUBLE • ECONOMYDBL.EY

    Photos are not available for this room type.

    Escala Puebla Centro

    DOUBLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GRANDDOUBLE • GRANDDBL.GD

    Photos are not available for this room type.

    Escala Puebla Centro

    DOUBLE GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE ECONOMYSINGLE • ECONOMY • 16 m²SGL.EY
    SINGLE ECONOMYPhoto unavailable7 photos

    Escala Puebla Centro

    SINGLE ECONOMY

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Single bed 80-130 width
    Room type
    SINGLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.EY

    Room amenities

    • Satellite TV
    • Bathroom: 1
    • Shower
    • Direct dial telephone
    • TV
    • Minibar
    • Fridge
    • Wi-fi
    • Toiletries
    • Desk
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Escala Puebla Centro

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Escala Puebla Centro

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO DOUBLE BEDSFAMILY ROOM • TWO DOUBLE BEDSFAM.2D

    Photos are not available for this room type.

    Escala Puebla Centro

    FAMILY ROOM TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 20 m²SGL.ST
    SINGLE STANDARDPhoto unavailable10 photos

    Escala Puebla Centro

    SINGLE STANDARD

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Wi-fi
    • Toiletries
    • Desk
    • TV
    • Direct dial telephone
    • Shower
    • Ironing set
    • Bathroom: 1
    • Housekeeping
    • Satellite TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Escala Puebla Centro

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Escala Puebla Centro

8.8
Excellent
439 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.6 /10
Condition
8.8 /10
Amenities
8.4 /10
100 reviews shown
10/10
Exceptional
05 Jul 2026
manuel
Excellent hotel. The only thing I did not like my room was cold very cold.
Self
10/10
Exceptional
27 Jun 2026
juan Antonio
Great hotel and very nice rooms
8/10
Excellent
09 Jun 2026
juan
Overall everything was outstanding
Self
8/10
Excellent
17 Apr 2026
Norma
Todo muy bien y excelente servicio
Partner
6/10
Pleasant
10 Jan 2026
Rosaba
Okay
Leisure
10/10
Exceptional
14 Nov 2025
Ysa
10 min walk to Zocalo. No dining facilities other than very few street vendors. Area around seems like old, closed businesses or homes. Hotel is beautifully renovated & staff are very friendly & helpful. Neighbourhood needs to be restored to make this hotel work. While great value for stay, next visit I would stay closer to Zocalo.
Leisure
4/10
Poor
20 Oct 2025
Leonor
The employee who took care of my family was unkind, not helpful and rude. When I tried contacting the property they didn't want to communicate me with the manager, they asked me to submit my complaint through a generic email and if they were interested in talking with me they would contact me later on.
Leisure Family
8/10
Excellent
28 May 2025
Fernando
Los empeleados muy serviciales y atentos el lugar nos gusto mucho esta muy bonito y limpio. Lo unico fue el area un poco retirada de el zocalo y un poco fea.
Leisure Family
10/10
Exceptional
30 Apr 2025
Allan
A bit out of the way but the rooms are sparkling and the price is very reasonable
10/10
Exceptional
12 Apr 2025
Luis Antonio
Excelente servicio por parte del personal
2/10
Poor
25 Mar 2025
Adriana

Don't get fooled by the price!

If you're used to amenities from regular hotels such as coffee maker or mini fridge, this is not the place for you because it does not have any of that. BUT that is not the problem. The basic features of a hotel such as safety, service, hot water and assistance from some of the staff are terrible. This guy Miguel was so rude and unprofessional. The tv wasn't working, the door would hit the sink so you can't really open it, and were only two outlets to plug in electronic devices. This obviously someone's weird investment on a questionable neighborhood with terrible construction and poor management. Don't get fooled by the prices online, look for something closer to the downtown area.
Self
10/10
Exceptional
23 Mar 2025
Stuart
Dirty
Business Family
10/10
Exceptional
09 Mar 2025
Merrill
Everything was excellent. Staff additions are great. All staff was polite and took care of business, efficiently. It was a quiet stay.
Leisure Self
10/10
Exceptional
24 Feb 2025
Merrill
Quick check-in, excellent staff, clean, strong and hot shower, stable internet, my room was quiet, and good price.
Leisure Self
8/10
Excellent
06 Jan 2025
Laura
Very helpful staff, spacious rooms, great hot water showers!!!
Too bad it was cold and there were no heaters in the room.
Leisure Family
8/10
Excellent
20 Dec 2024
Olga
The street where locates hotel is not safe.
Leisure Self
8/10
Excellent
26 Nov 2024
Miguel Angel
Ok
2/10
Poor
19 Nov 2024
TERESA
handcap 3 -floor not elevator
6/10
Pleasant
05 Nov 2024
Everardo
Property doesn't offer at least a small fridge in every room, no A/C or even a cheap fan (it gets hot & muggy inside a room with no ventilation) and a window facing hallways: if opened, guest loses all privacy. One restaurant they recommend is good but closes around 8pm. All others eats are no less than 10 min.
Neighborhood can be intimidating: said to be safe but I wouldn't walk it after 8pm, unless it is 2 o more people.
Business_and_leisure Self
4/10
Poor
31 Oct 2024
juan

Not really

Wifi not working. Very,very noisy. Doors are paperthin. Difficult to test. Full of yelling kids
Business
6/10
Pleasant
30 Oct 2024
filo
No elevators to 3rd floor. No food served at all. Not safe to walk around neighborhood. The hotel is located in an area that was designated for indiginous that were forced out of zocolo. 10 minute walk to zocolo.
Leisure Friends
10/10
Exceptional
26 Oct 2024
Kevin Eduardo
Increíble lugar, con todas las amenidades necesarias. Limpio y cómodo.
Business Self
8/10
Excellent
02 Oct 2024
Marcos F.
Comfy space
10/10
Exceptional
23 Sep 2024
Gabriela
nice
Business_and_leisure Friends
8/10
Excellent
02 Sep 2024
Merrill
The girls that checked me in were great. The younger guy who works late is efficient. More personable. The older of the 2 guys is not friendly and you might think this was my first stay. I booked a room for 2 and the night person on Saturday said my friend had to leave at 9:30 which disturbed my friend and angered me. Why did I pay for 2? It’s not like I abuse the hotel with noise, parties or do anything that is abusive of hotel policies. I’m quiet and not rude in any way. I have not booked for months because of his rudeness. I prefer to stay where I’m appreciated. I asked once for an upgrade and he said rudely if you pay extra. Asked for a fan on a hot night and he ignored my request.

The music across the street kept us awake. It went on until morning. The price is good, but I could pay a little more with no anxiety or noise.
Leisure Friends
8/10
Excellent
29 Aug 2024
VICTOR
It was cold and it doesn't have heating.
2/10
Poor
25 Jul 2024
Jorge

MENTIRAS DEL HOTEL

MIENTEN EN LA UBICACION DEL HOTEL, no está cerca del centro, NO TIENE ESTACIONAMIENTO
Partner
8/10
Excellent
29 May 2024
Merrill
Large room, good price, strong and stable internet, large shower with plenty of hot water. Since this is not an air conditioned hotel I requested a fan and really got no response? It would have made the room more comfortable if the air circulated, especially since the weather was hot. Little comforts make a difference.
Leisure Self
6/10
Pleasant
13 May 2024
Merrill
Location was good and within walking distance of El Centro. The Internet was strong and stable. Shower as always was hot and strong. Bed comfortable. The room was extremely hot with no fan to circulate the air. Opening the small window allowed the noise level to be high.The room was tiny.

I requested an upgrade, as I have stayed here many times before. The desk person snidely said only if I paid extra? He could have been pleasant and said sorry, but the hotel was full. It was not full. It was 12 USD to upgrade and not a large amount for customer appreciation. I will consider other options based on declining my request in such an abrupt manner and the heat in the tiny room. I did not sleep well for 2 nights.
Leisure Self
10/10
Exceptional
29 Mar 2024
Merrill
Great room size, quiet, staff always helpful, very clean, large shower with great pressure and hot water. Comfortable bed! El centro is about 7 minutes away with many restaurants and coffee shops.
Leisure Self
8/10
Excellent
11 Mar 2024
edward
Friendly hotel. Hard bed. Room was clean and good TV with lots of channels. I little longer walk to Zocalo than I wanted but not too bad.
Leisure Self
10/10
Exceptional
17 Feb 2024
Merrill
Hotel Escala is consistently excellent. The hotel is clean, quiet and the staff is the best. The room is large, as is the bathroom. The shower is large, water pressure is strong, water hot. Internet is consistent and strong. The hotel is about a 7 or 8 minute walk to the Cathedral and Zocalo. Many restaurants and coffee shops 6 to 9 minutes from hotel. The price is excellent!
Leisure Self
4/10
Poor
08 Feb 2024
Maria
La habitación huele muy mal
Leisure Self
10/10
Exceptional
21 Jan 2024
Merrill
This is my 6th stay and my stays have been perfect. Clean, strong hot shower, King bed, great staff and strong, dependable internet and price is great.
Leisure Self
8/10
Excellent
11 Jan 2024
Eric

Puebla for the smart traveler

Every thing was perfect only problem
Is that the room was very cold due
To high humidity, front desk and maid
Service were really helpful

The location might not look ideal
But once you get to know the area
It becomes a great pla e to be at with conve nient public tansport MetroBus rapid transit
System
Partner
10/10
Exceptional
15 Dec 2023
barbara

Excellent hotel

Absolutely amazing hotel with English speaking staff. Extremely helpful in helping us book a hiking trip. Rooms are spotless and only a 5 block walk to the main Plaza. This is definitely a hotel I would book again. The neighborhood is NOT dangerous as mentioned in some reviews. We walked at night without a problem.
Partner
10/10
Exceptional
26 Nov 2023
Merrill
This is a great hotel with very modern design, yet unique with stone walls, inside garden areas and quiet. The rooms are large, huge shower with hot shower. The internet was great and stable. The bed was a huge king and for me very comfortable. The area around the hotel is marginal, but I have never felt unsafe. It close to the the Zocalo, far enough that is quiet. The price is really great. My 3rd stay and I will stay 5 nights for the New Year.
Leisure Self
10/10
Exceptional
29 Oct 2023
Merrill
This is the second stay and the hotel is really great It hits all of my needs like fast internet, large, comfortable bed, hot and powerful shower. Staff is excellent, including Jesus who cleaned my room and we had a great conversation. The area is what it is. Don’t be stupid and flash your jewels.

My only complaint is Saturday night with a rock concert right by the hotel. The noise went on until 4 am. I could not sleep. Staff should have made guests aware that this was going on. No one said a thing. I was not happy because usually this hotel is very quiet and Saturday was terrible.
Leisure Self
10/10
Exceptional
01 Oct 2023
Merrill
Great place to stay with large rooms, very clean, internet was excellent, large shower with hot water and powerful shower. Very secure!!

Staff was excellent and so close to the center.
About 8-10 minutes to the Zocalo. I liked this hotel so much I booked 5 nights during New Year Holiday.
Leisure Self
4/10
Poor
26 Sep 2023
r
Will not stay here ever again. Area is very unsafe. Staff was friendly, but location was terrible. Extremely overpriced at $15.
6/10
Pleasant
24 Oct 2022
juan
Acceptable for the money,neighborhood is very neglected and full of ruins.
Not very safe during nighttime

I needed a hotel for a night when all my to-go places went up like crazy due to some useless concert event in Puebla so I left my 5Star place (yes I am cheap sometimes) just for this Saturday night and found this one on orbitz for like 20$. Ok, it’s situated in the beginnings of Analco ,one of Puebla’s founding neighborhoods from the 1500s but unfortunately they never cleaned it up ever after since then. The neighborhood looks worse than a Brazilian favela (yes I’ve been lots of times to Brazil) .This hotel used to be a capital o before now it’s been renovated and inside pretty much acceptable. Got an economy room (really nothing to brag about) and was happy to have avoided the 300$ room in my other hotel. Well, outside it’s an old street from the 1600s and earlier, half of the street is in ruins, not joking, looks like a war zone. Berlin looked better in 1945. There are 2 buildings standing,one is the hotel. It’s dirty and more than neglected outside, the hotel itself is like an old estancia inside with all the rooms having windows which face to the inner court. To be honest you don’t want to see the dump outside anyway. The reception guys efficient and fast, the girl very helpful, she got me a fan (yes,no air conditioning inside,no problem in October but during summer certainly an issue ) and ask for the faster wifi connection as my room (106) didn’t get reception
Business Self
8/10
Excellent
16 Sep 2022
Edward
Shower was amazing. The hotel was not so quiet as people were talking in the courtyard most of the night but overall the hotel was great.
10/10
Exceptional
02 Apr 2022
DAVID
Very nice and place to stay. Area is a little tough. However we felt safe walking to and from the hotel during the day.
Leisure Family
10/10
Exceptional
15 Feb 2022
Edgar
Exelent staff
Leisure Partner
10/10
Exceptional
07 Jan 2022
Adrian

Amazing

Amazing place
Friends_and_family Family
10/10
Exceptional
04 Jan 2022
Adrian

Great place value related

It was a really nice Hotel. Food was amazing. Staff was super friendly. Overall a good experience.
Friends_and_family Family
8/10
Excellent
30 Dec 2021
Victor

Cool but might be dangerous

it was good the neighborhood seems like a dangerous place to stay. it was far from downtown
10/10
Exceptional
29 Dec 2021
Guillermo
Loved the place!!!
Leisure Self
10/10
Exceptional
24 Dec 2021
Guillermo
Loved the place!!!
Leisure Self
10/10
Exceptional
21 Dec 2021
Guillermo
Very good place!!! Hidden gem!!
Leisure Self
8/10
Excellent
04 Aug 2026
ANGELICA
Aunque en realidad no está en el centro, está muy cerca y es un barrio tranquilo de Analco, sin tanto bullicio del centro. Se puede descansar plácidamente El personal amable. Estuvimos muy a gusto.
10/10
Exceptional
31 Jul 2026
Moises
Muy amplia, posibilidad de preparar alimentos
6/10
Pleasant
28 Jul 2026
Reyna
La cama está muy dura y la ubicación no es buena, está en un barrio feo. :(
10/10
Exceptional
23 Jul 2026
Edgar
Habitación limpia, personal amable
10/10
Exceptional
15 Jul 2026
Marco Antonio
Un hotel muy acogedor, está a 10min del zócalo caminando por lo cuál es una buena opción si quieres ir a conocerlo.
Faltan tiendas en la zona y la calle sobre la que está es de piedra, no cuenta con estacionamiento.
Partner
10/10
Exceptional
13 Jul 2026
Fernanda Gabriela
Excelente hotel
10/10
Exceptional
12 Jul 2026
Patricia
Las instalaciones están en excelentes condiciones, limpias, el personal es muy amable, buenísima ubicación, todo cerca. Sin duda es nuestra primera opción siempre que visitamos Puebla
Family_with_children
10/10
Exceptional
12 Jul 2026
Raul
L
Self
10/10
Exceptional
09 Jul 2026
ANA LAURA
Todo estuvo muy bien. Lo único q podria mejorar un poco seria los colchones. Podrían ser un poco mas confortables, xq están muy duros...
Todo lo demás excelente.
Partner
10/10
Exceptional
29 Jun 2026
Fernanda Gabriela
Estuvo excelente
Partner
8/10
Excellent
29 Jun 2026
Mario Iván
Atención muy buena, personal amable, baño muy limpio, en general todo bien, únicamente si se observó un poco sucia una sabana con algunos cabellos por eso temas de limpieza le doy un 4 de 5.
Partner
8/10
Excellent
20 Jun 2026
Noel
Buena ubicación, buen precio y buen trato del personal.
6/10
Pleasant
14 Jun 2026
Maria Gloria Carina
No había agua caliente en la habitación
Family
10/10
Exceptional
08 Jun 2026
Mauricio De Jesús
Es un
10/10
Exceptional
01 Jun 2026
Patricia
Excelente como siempre. Es nuestra opción cada aque visitamos Puebla
Partner
8/10
Excellent
12 May 2026
NATALIA
La zona cercana se encuentra un tanto peligrosa.
Partner
10/10
Exceptional
10 May 2026
Pablo
Si y si
Family_with_children
10/10
Exceptional
09 May 2026
G. Arturo
Todo perfecto, sería ideal si tuviera estacionamiento
10/10
Exceptional
05 May 2026
David
Todo muy bien y limpio solo el lugar está un poquito feo por afuera. Pero el hotel muy bien volvería a quedarme ahí sin dudarlo
Partner
10/10
Exceptional
05 May 2026
Eduardo
Completamente, buen lugar a minutos del centro
Partner
10/10
Exceptional
04 May 2026
Gerardo
Un excelente lugar, muy cómodo y elegante
2/10
Poor
03 May 2026
Jose Eduardo
No habia tiendas y ña zoba presenta personas tomando en via publica y mucha basura de botellas de cervesa vacias.
A decir del taxista que nos llevo, tambien hay gente drogándome aunque eso yo no lo vi.
El area se me hizo muy insegura.
Partner
10/10
Exceptional
28 Apr 2026
Jorge Ramsés
Toda la experiencia fue agradable en todo momento.
Partner
10/10
Exceptional
24 Apr 2026
Armando
Buena ubicación
Friends
10/10
Exceptional
05 Apr 2026
Jorge
La tienda está cerca, el personal Muy amable
8/10
Excellent
02 Mar 2026
Saraid Berenice
La habitación que nos tocó estaba muy limpia y amplia, las luces son muy tenues, los edredones de las camas ya tenían el relleno todo hecho bolas, por lo que no cumple su función tal cual.
El personal muy amable, servicial y accesible.
Tal cual todo lo que han puesto en otros comentarios... No es la mejor zona en cuanto al ambiente, pero está muy céntrico y es fácil llegar a todos lados. No hay estacionamiento ni restaurante, pero tienen convenios para cubrir esos requerimientos.
Sí me volvería a hospedar aquí.
Friends_and_family Family
8/10
Excellent
23 Feb 2026
Ignacio Carlos
Personal muy amable, instalaciones excelentes
Partner
2/10
Poor
20 Feb 2026
fernando
La habitación sucia.
Sin papel
Sin toallas
Con los shampoos a medio rellenar
Un loco afuera acosando huéspedes pésimo hotel
Self
10/10
Exceptional
11 Feb 2026
Daniela
La atención del personal fue muy agradable, el hotel muy limpio y cómodo.
Leisure Partner
10/10
Exceptional
06 Feb 2026
Lou
Todo bien
10/10
Exceptional
02 Feb 2026
Samai
Personal super atento y amable. Habitacion impecable
Leisure Family
10/10
Exceptional
25 Jan 2026
Marina
Excelente servicio, atención por parte del personal y la habitación muy limpia. En general muy buen hotel.
Leisure Partner
8/10
Excellent
25 Jan 2026
Axel
Habitación grande y cómoda
Business Partner
2/10
Poor
19 Jan 2026
ANDRES
en los dos dias que estuve no hicieron la limpieza de la habitacion
Self
10/10
Exceptional
14 Jan 2026
Elizabeth
Queda súper cerca el metrobús
Leisure Family
6/10
Pleasant
07 Jan 2026
Santiago
Es muy bueno el Hotel es una pena los alrededores de la ubicación,, necesita estacionamiento propio
Leisure Family
8/10
Excellent
28 Dec 2025
Luz
La limpieza y el trato super bien, el unico issue es que la habitacion es un poco ruidosa y el agua caliente tarda un poco en salir
Leisure Self
10/10
Exceptional
23 Dec 2025
Samai
La habitación estaba perfecta, el personal siempre muy amable, excelente ubicación. Siempre es mi primera opción para hospedarme en Puebla.
Leisure Partner
10/10
Exceptional
12 Dec 2025
Jesus
La habitación muy cómoda y bastante acogedora y sin ruido
Muy buen servicio
Leisure Partner
2/10
Poor
11 Dec 2025
Juan
TERRIBLE EL HOTEL Y SUS ALREDEDORES. NO VOLVERÍA.
Leisure Family
10/10
Exceptional
03 Dec 2025
Edel
Todo bien, es un buen lugar para quedarse.
6/10
Pleasant
21 Nov 2025
Manuel
Pesimo servicio de regadera tarda en soltar agua y tapada al 50% Se nota la humedad en canales del azulejo.
Se observaron telarañas colgando esq.
Además dela sensible inseguridad que está a la vista,desde la entrada rejilla a la entrada.Notas abandono en la zona.
Partner
10/10
Exceptional
20 Nov 2025
Iván
Todo perfecto.
Leisure Partner
10/10
Exceptional
08 Nov 2025
luis mario
Un hotel muy bonito. Cerca del centro y personal amable
Partner
8/10
Excellent
09 Oct 2025
Maximiliano
La cama no muy cómoda y el internet muy malo lo más rescatable es el personal que es en extremo amable
Business Self
10/10
Exceptional
09 Oct 2025
Andres
.
10/10
Exceptional
27 Sep 2025
Fernanda Paulina
Excelente hotel céntrico
10/10
Exceptional
16 Sep 2025
Fernando
Tranquila
10/10
Exceptional
05 Sep 2025
Samael Kefren

Excelente opción!

Muy buen servicio.
Business
10/10
Exceptional
29 Aug 2025
jose

me encanto el hotel

ubicación muy solas las callen pero el hotel muy limpio cómodo recomendado
Business Friends

Location & surroundings

Escala Puebla Centro
12 Sur 706, Barrio de Analco, Puebla, Mexico

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Escala Puebla Centro

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