Name: El Sueño Hotel & Spa
Address: 9 Oriente No. 12 Centro Histórico, Puebla, 72000, MX

8/10

Excellent

12 Jun 2026

Mario

Está bien

Self

8/10

Excellent

09 Jun 2026

Fausto

Nicely renovated property very close to the main plaza 👍👍 my only reason for not giving 5 stars all the way is the WIFI never worked in our 4 night stay.

Partner

10/10

Exceptional

30 May 2026

Miguel

Muy limpio y excelente atención

Friends_and_family Family

6/10

Pleasant

24 May 2026

Leobardo

The hotel is nice, however is lacking basics needs. Hotel is lacking a coffe maker in the room. Rooms and hotel are clean but could be better. Hotel is at a nice walking distance from main Zocalo. I am an Expedia Platinum and no welcome drink was offered. During breakfast, no basics such as sweet bread, beans or Green juice had in the morning. Overall I give them a solid 7 in a scale 1-10.

Family

6/10

Pleasant

21 May 2026

Miguel

The pool not clean it was Many leaves of the trees

Family

10/10

Exceptional

04 May 2026

mauren

Great Hotel
Walking distance from everything

10/10

Exceptional

24 Apr 2026

Claudia

Super central, muy acogedor y limpio.

Partner

10/10

Exceptional

19 Apr 2026

Ageeth

This is a really sweet little hotel. with a lot of character and individually appointed rooms. It is extremely central, just a block or so away from the Zocalo but overall very peaceful and quiet.(there was some club music that was noticeable, but my room that was deep inside enough that it didn’t bother me). I didn’t not use the spa, but it looked nice. The restaurant was good, breakfast was great but coffee a little weak. The restaurant does not belong to the hotel and is paid separately. The only thing that was not great was the Wi-Fi. It was in and out at best, and nonexistent for most of my stay. I understand that colonial mansions’ thick walls can be problematic with Wi-Fi, but this seemed to be beyond that. Yet everything else, the kind staff as well, made up for that.

Business

10/10

Exceptional

12 Apr 2026

John Paul

Clean room staff were friendly and made sure we were comfortable during our stay. The location was perfect too.

Partner

10/10

Exceptional

10 Apr 2026

Asha

The restaurant in the premises is not managed by the hotel. They were out of everything. The food tasted good but not what was in the description.

Family

10/10

Exceptional

23 Mar 2026

GB

Diana, who received us, was extremely helpful as she even helped us to book the business class tickets for the bus to Oaxaca.

Friends

10/10

Exceptional

14 Mar 2026

Pamela

We loved the location, staff, cleanliness in the entire property. The location is incredible you have everything around.

Partner

6/10

Pleasant

20 Feb 2026

Mario

The price of the room does not reflect the value offered. The property appears dated and is not very well maintained. While the hotel overall is pleasant, the valet parking staff was not particularly courteous, and no assistance with luggage was offered upon arrival. Considering the rate, there are better accommodation options available in Cuernavaca.

Partner

10/10

Exceptional

23 Jan 2026

Julie

Great location. Nice room and restroom. Was woken up one night at 11:30 by some staff were spraying something with a very loud machine. Hotel was pretty empty when we were there but could see if being noisy if they were busy.

Leisure Partner

6/10

Pleasant

31 Dec 2025

Mr

Noisy room next to nightclub and toilet has a bad smell

Partner

6/10

Pleasant

18 Dec 2025

Ruben

Very limited choices

Partner

8/10

Excellent

10 Dec 2025

Jesus

Buen area bobito hotel pero requiere mantenimiento y mayor limpieza

10/10

Exceptional

30 Nov 2025

Ireri

Si el personal muy amable

10/10

Exceptional

26 Nov 2025

Brendan

Great stay

Partner

8/10

Excellent

28 Oct 2025

Farah

The hotel was perfectly reasonable and our room (junior suite) was on the roof so was quiet for most of the stay. The stairs to the room were unlit and we couldn’t find the switch. We asked the staff on the first night to switch it on but it wasn’t switched on on the second night, so not ideal. We had to ask for our free drink and when it was given we weren’t allowed - it seemed - to drink it at the bar but instead had to have it in our room. The room itself was spacious and clean, with very good access to the local sights.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Kristin

First time here, came for a wedding. Staff was warm, friendly, and very helpful. The architecture of the building was beautiful and Unique. The zocalo is a beautiful area and we were lucky enough to be there when they had decorated for dia de los muertas. We had a wonderful stay overall!

Leisure Family

10/10

Exceptional

21 Oct 2025

Francisco Mendez

Everything was as i expected

Leisure Partner

10/10

Exceptional

29 Sep 2025

Heber

Beautiful, quiet, clean boutique hotel very close to Zócalo de Puebla.
Always my “go-to” stay whenever in Puebla

Business_and_leisure Partner

10/10

Exceptional

22 Sep 2025

Ashleigh

Incredible stay! The attend to detail and wonderfully friendly staff made my trip one to remember

Leisure Self

10/10

Exceptional

18 Aug 2025

Barry

The property was very clean, close to the main attraction, the staff was very friendly.

Leisure Pet

8/10

Excellent

30 May 2025

MARTHA

ok

Leisure Family

10/10

Exceptional

11 May 2025

Ricardo

El lugar increíble, muy bien el restaurante y la atención con el capitán Carlos inmejorable, todo de maravilla.

Partner

10/10

Exceptional

15 Jan 2025

Jorge

Great atmosphere

Very smooth checkin and checkout; helpful front desk and staff. Very clean and comfortable.

Friends_and_family Family

10/10

Exceptional

19 Dec 2024

Eliel

We loved our stay! The staff was so friendly and the design of the space is breathtaking. The room was spacious and comfortable, and there was so much attention to detail in every corner to surprise and delight you. The drinks and food is amazing, and like the hotel, are works of art unto themselves. We plan to come back very soon!

Leisure Partner

10/10

Exceptional

13 Dec 2024

Jorge

Great place!

Great place!

Friends_and_family Family

10/10

Exceptional

16 Sep 2024

Jessenia

I enjoyed the property, staff were friendly and welcoming. The rooms were nicely kept, and very beautiful. Great suggestions from staff as far as food recommendations. Will stay in this hotel next time I’m in Puebla

10/10

Exceptional

09 Sep 2024

Carlos

Lovely stay in Puebla & Cholula

Great service and charming hotel in the heart of the historic center.

Partner

10/10

Exceptional

12 Jul 2024

Jacqueline

The staff is really accommodating and friendly. Jorge was very attentive and helpful. The room was spacious and beautifully decorated. I will be back.

Leisure Partner

10/10

Exceptional

11 Jul 2024

Arleen

Love the people that work there!!!

Leisure Friends

10/10

Exceptional

28 May 2024

Gary

The hotel delivered impeccably

⭐️⭐️⭐️⭐️⭐️

Stepping into El Sueño Hotel felt like entering a realm of luxury and comfort. The accommodations were not just outstanding, but a true testament to opulence. The rooms exuded warmth and elegance, making each moment spent indoors a pleasure.

The staff, with their welcoming smiles and attentive service, ensured that every need was met promptly and with a genuine desire to exceed expectations. Their friendly demeanor added a personal touch that made the stay truly memorable.

Nestled in a great location, the hotel offered convenience without compromising on tranquility. Whether exploring the city or simply enjoying the surroundings, the easy access to key attractions was a definite plus.

As a modern traveler, fast wifi is always a priority, and El Sueño Hotel delivered impeccably. The seamless connectivity allowed for both work and leisure to coexist harmoniously.

The air conditioning was a true blessing, especially in the warm Mexican climate. Returning to a cool and refreshing room after a day of exploration made the experience all the more enjoyable.

The pool area was a haven of relaxation, offering a serene escape from the bustling city. The crystal-clear waters beckoned, providing a perfect spot to unwind and soak in the essence of Puebla.

And the myriad of other amenities? Simply exceptional. Highly recommended!

Self

8/10

Excellent

19 Mar 2024

Maria

Great hotel few blocks from the cathedral, very friendly staff. Good american breakfast included.

Leisure Friends

8/10

Excellent

14 Mar 2024

Felipe

Location

Leisure Partner

10/10

Exceptional

20 Feb 2024

Hector

Romantic Mansion

Lovely and romantic setting.

Partner

10/10

Exceptional

03 Feb 2024

Mike

The location was excellent for walking in the Zocalo area, the staff were very friendly and the breakfasts were very good. Our room was located downstairs with no outdoor views so it was a bit dark, but overall OK.

Leisure Partner

10/10

Exceptional

11 Dec 2023

Ramon

Location was very good. The breakfast was excelent.

Leisure Family

10/10

Exceptional

06 Dec 2023

Eduardo

Súper beautiful rooms

Leisure Family

10/10

Exceptional

26 Nov 2023

Jessica

Comfortable bed, decent internet, and great breakfast options.

Leisure Friends

4/10

Poor

06 Nov 2023

Verified traveler

Terrible room

The room decoration and amenities are terrible, small bathroom, small tv, wall painted in red and silver; strange room and strange hotel overall. They tried to give a “cool vibe” to it but it ended being a visual disaster.

Friends_and_family Friends

10/10

Exceptional

16 Oct 2023

Liborio J M

Most comfortable hotel

Excellent hotel with rooms that are decorated beautifully. Located in the historic district of Puebla. The staff were very attentive and polite. Most spoke English as well as Spanish. The food in the restaurant was wonderful as well. Really enjoyed our stay and would return.

Partner

10/10

Exceptional

11 Sep 2023

Verified traveler

It was a challenge to get to the hotel because of street construction we did not know about. It would have been helpful to learn about the street work ahead of time. Otherwise, a charming hotel.

Partner

10/10

Exceptional

21 Aug 2023

Anel

We come back whenever we can. We love this hotel

Leisure Partner

10/10

Exceptional

19 Aug 2023

Rebecca

Unique property, very close to the Cathedral. Great food.

Leisure Friends

10/10

Exceptional

26 Jul 2023

Megan

Beautifully located, a delicious breakfast and parking included, great service and lovely rooms!!!

Leisure Partner

10/10

Exceptional

07 Jun 2023

ireri erendira

the staff was very friendly and helpfull. the food. excellent. super location .

Leisure Family

10/10

Exceptional

18 May 2023

Judith

Awesome place, neat, beautiful and friendly, would return for sure!

Business Self

10/10

Exceptional

15 Apr 2023

Claudia

Nice and quiet

Business Family

10/10

Exceptional

09 Apr 2023

Frank

We really enjoyed our stay. Very clean and comfortable with modern amenities. The staff was very friendly and a lot of them spoke English. They also helped us with our Spanish! The spa was very relaxing and everything was very reasonably priced. Great internet in the common areas; just not in our room itself. The pool is small, but very clean and nice. Delicious food at the restaurant and at breakfast. Wonderful place!

Leisure Family

10/10

Exceptional

03 Mar 2023

Walter

Overall had a great stay. Location was great because it was quiet and conveniently located where you can walk anywhere.

Leisure Friends

8/10

Excellent

09 Feb 2023

Ralph

Cute place, good location, quirky.

Leisure Self

10/10

Exceptional

23 Jan 2023

Carlos

Will go back again, my wife and I enjoyed our stayed.

Leisure Partner

10/10

Exceptional

02 Jan 2023

James

Everyone was very professional & helpful

Leisure Partner

10/10

Exceptional

29 Dec 2022

Will

A hidden gem

This is a hidden gem in Puebla. In the heart of Zocalo, the centre of Puebla history. We’ve stayed at El Sueño twice now and it has been our favourite place to stay. The rooms are comfortable, clean, the breakfast is warm and delicious. Service is impeccable! Everyone is so accommodating and willing to help and answer any questions or make suggestions. We love the history, architecture and comfort of the hotel.

Partner

10/10

Exceptional

23 Dec 2022

Samanta

Centrally located, beautiful, clean room and friendly staff! We loved it !

Leisure Family

10/10

Exceptional

12 Dec 2022

Ana Irene

Great place, amazing service, delicious food.

We have a great time. The hotel was terrific; the bed, the sheets, the toiletries, the Jacuzzi, and the service were perfect.

The location is perfect, near everywhere.

Clean, with a beautiful view of the Cathedral and the most friendly and professional staff ever.

Thanks, Nayelli and Rosendo, for a fantastic stay.

Friends_and_family Friends

10/10

Exceptional

05 Nov 2022

Luis

Nos llevamos una grata sorpresa de tan buena calidad en el servicio y atención recibido en El Sueño. Todos los alimentos y bebidas estuvieron excelentes, así como los servicios del spa. El personal es amable, atento y con excelente actitud.

Leisure Partner

10/10

Exceptional

04 Nov 2022

Tammy

I spent just one night here, but wish I could have stayed longer. It is very artsy with a lot of artwork in the room and public spaces. Everything was clean and the staff was very friendly.

Leisure Self

10/10

Exceptional

26 Sep 2022

Ramon

Beautiful building in the middle of the city.
Great room and fantastic indoor patio area !

Leisure Partner

10/10

Exceptional

07 Sep 2022

Anel

Loved this place, it’s beautiful and clean. Really good dinner and drinks. The spa is very nice. Highly recommend this hotel.

Leisure Partner

6/10

Pleasant

23 Aug 2022

Henny

The property is Beautiful. They used the original building from the 1400.
But sadly you have to call or schedule if you want to used the pool , the laundry service took 4 days and not 24 hours, parking is small and
the Communication between employees is not great. It took 18 e-mail and multiple phones call to set up a room for a event and I end up serving my guest do to only having one stuff in a event for 25 people.

If we go back will be just to appreciate the building

Business_and_leisure

10/10

Exceptional

27 Apr 2022

Jorge

Very large room with great amenities! The hotel is beautiful with a great center courtyard with a pool, fountains, vegetation and a restauran. The staff we are very kind and helpful.

Leisure Partner

10/10

Exceptional

25 Apr 2022

Liliana

Beautiful hotel and excellent service.

Friends_and_family Family

10/10

Exceptional

15 Mar 2022

Clarion

Delightful

We had a delightful stay. The service from the front desk to the wait staff was outstanding and prompt. The hotel is very charming and quiet. As we stayed under covid rules, the sauna and the steam room were not open but the pool was. The pool is is small but just perfect for hotel such as this one. It was a great location for all the historical sites of Puebla.

Partner

10/10

Exceptional

14 Feb 2022

Matthew

Great boutique hotel within walking distance of what we wanted in town. Staff was extremely helpful.

Partner

4/10

Poor

12 Feb 2022

daniel

When we checked in we found that the hotel had pre authorised the entire stay on our credit card ! We then paid for our stay but they didn’t use the pre authorisation but raised a new charge ? When we checked out they would not use the open authorisation to settle a small meal we had but again raised a new charge ? It ment that we had two charges on our card and the entire stay blocked off as well! I asked them to cancel the pre authorisation and they said they couldn’t ( which is nonsense ) , they then got very rude , ignored us and didn’t say thank you or goodbye . Our room was very good , the breakfast is fine and the building is lovely . Be careful when you lock your door , we had another guest walk into our room twice at 7am and then 8.30 apparently thinking it was an exit ( when we complained to the front desk the guy said no problem ? We said it was a problem because my wife was undressed at the time ! ) the communication at this hotel is terrible !

Leisure Partner

10/10

Exceptional

04 Jan 2022

Jeet

Beautiful boutique hotel, comfortable, right in the heart of Puebla's historical central district. Highly recommend.

Leisure Friends

10/10

Exceptional

09 Dec 2021

Will

Exceptional! A must stay.

This must be a hidden gem. The room was large, comfortable, clean and had great character. We stayed in the “Alfonsina” room.

Exceptional service from the moment we dropped our car-off to the valet, check-in was simple and housekeeping and restaurant staff were very friendly, professional and accommodating.

The hotel is a couple of blocks near the town centre, convenient and within walking distance.

We definitely are booking at this hotel again and will try another room as they said, each room has their unique character.

Partner

10/10

Exceptional

04 Dec 2021

Vance Wilson

We loved El Sueño! Prior to check-in, Nayeli was so helpful with arranging spa appointments for us and helping with general questions. At check-in, she greeted us and remembered our conversations from months earlier.
From the exterior, the hotel is pretty non-descript, but is nicely situated a couple of blocks from the Catedral de Puebla and the Zócalo. Upon entering, the interior is very comfortably artistic. The rooms are located in a renovated colonial-period property. The room was nicely styled and very comfortable.
As mentioned, we had spa appointments. The massage we received was outstanding, and we would have requested another if we had the time.
The staff at the hotel were all super accommodating, going so far as to help order pizza for a late dinner (Thanks Juan!!). Additionally, breakfast was served with a smile and was delicious!
We were only in Puebla for one night, but wished that we had the time to stay an extra few days. When we come back, we will absolutely be staying at El Sueño!

Leisure Partner

10/10

Exceptional

01 Dec 2021

Edgar

Great location and beautiful hotel.

Leisure Friends

10/10

Exceptional

22 Nov 2021

Christine Weathers

The hotel exceeded our expectations. All the staff was welcoming and friendly especially, Esteban. We loved everything. We are already planning on coming back in a few months. Great location walking distance to anything you would need and more.

Leisure Partner

10/10

Exceptional

04 Nov 2021

udo

Día de Muertos

I loved the service at the bar, very professional.
Same thing for the breakfast

Partner

10/10

Exceptional

01 Nov 2021

Brandon

Old Town Charm

Great hotel in a great location

Partner

8/10

Excellent

25 Oct 2021

Allan

The hotel is centrally located. A couple of older buildings put together, it offers a very welcoming environment.
The swimming pool is all but unusable as is the hot tub.
Exuberant tropical planting and a wonderful breakfast await you.The rooms vary.

Leisure Partner

8/10

Excellent

13 Oct 2021

Claudia

El cuarto esta muy bonito pero le hace falta una pintada. Los martinis estan deliciosos desayuno muy bueno muy seguro y muy amable el personal.

Leisure Family

6/10

Pleasant

13 Sep 2021

Luis Miguel

Not hot water during mornings

Everything fine except of not having hot water… During mornings when many people take shower at the same time there is not enough hot water for all…

Partner

6/10

Pleasant

10 Jul 2021

Beth

More like an apartment than a spa hotel

The hotel grounds and facilities were definitely charming, but it was a very hands off type of hospitality. We had to go hunting for someone if we needed to order drinks, food or get some help. We also did not get the VIP benefits Hotels.com advertised for this hotel.
It was a pleasant stay, but I don’t believe it warrants 4 stars or was worth the price paid.

Partner

10/10

Exceptional

07 Jun 2021

Verified traveler

Everything about the property was excellent, great staff and beautiful outdoor setting. The room is nicely decorated .

Leisure Partner

6/10

Pleasant

18 Apr 2021

Verified traveler

Nice master rooms.

Leisure Partner

10/10

Exceptional

11 Mar 2021

Verified traveler

Great staff, and location perfect if you want to walk around downtown

Leisure Partner

10/10

Exceptional

12 Oct 2020

Charles

Great boutique hotel

Amazing hotel in an amazing city

Business

10/10

Exceptional

12 Aug 2020

Arturo

Beautiful!!!

100% recommended!!!
Food is terrific, and the staff very nice.
Distance 3 blocks to the Zocalo.

Partner

8/10

Excellent

09 Sep 2019

Verified traveler

The spa is amazing. Our room (Nahui) was a little dark, with high ceiling, clean snd comfortable with nice bathroom. Staff was pleasant and attentive. Restaurant is ok (we had only breakfast there). Location is perfect.

10/10

Exceptional

29 Jul 2019

Maria

What an amazing hotel is “El Sueño”!
Positive atmosphere, staff ready to help, beautiful rooms, great views from the terrace, top notch quality of breakfast that was included with room, amazing variety of food and drinks on the menu, and great location in historic downtown.
Excellent place, I will definitely come back.

Friends_and_family Friends

10/10

Exceptional

11 Apr 2019

Kent

Everything was great in the place, and very helpful personnel. The location was also great, very close to city square (center) and with many options for food/drinks. Will definitely return.

10/10

Exceptional

28 Mar 2019

michael s

I'll be back!

El Sueno es magnifico - areas comunes y recamaras muy bonitos y acogedoras, ubicacion perfecta, y los servicios del spa fueron convenientes y ayudadores despues de los dias largos caminando. Me gusto muchisimo sus servicios y decoraciones, y ellos van mas alla para asegurar que toda necesidad se cumpla. Voy a volver el mayo dos veces y me quedare en el sueno para los visitas mas. Excelente lugar!

10/10

Exceptional

26 Mar 2019

michael s

Truly a dream - gorgeous, comfortable, quiet

El sueno is truly a dream - full of beautiful plants, skylights, fountains, and cool breezes, it is a calming, quiet oasis nestled inside a busy part of town (the center). Great location, service, rooms, food options - everything is gorgeous and delicious. The massage packages are delightful too - I did reflexology (foot massage and nerve work), hot stones, and head massage. They also have a jacuzzi, pool, heated wigwam, and everything else you need to be at peace after a day of walking around this booming area and seeing the sights. Highly recommended!

10/10

Exceptional

19 Feb 2019

Anthony

Great stay in Puebla

This was such a gem! From the second we walked I. We were walked with open arms. The room was perfect, quiet, and comfortable. The breakfast was also amazing! Would highly recommend.

Partner

6/10

Pleasant

03 Jan 2019

Selene

Nice hotel downtown

Overall hotel is perfect, great location and good service. I would recommend just very upset that i was charged 50 pesos for one nespreso capsule. When you pay for a hotel of this class coffee is included in the price. Breakfast was included and i would say a good deal unfortunately my food wasnt good :-( my husband’s was.

Family

10/10

Exceptional

06 Nov 2018

Carlos

Love El Sueno

The Hotel was very cute and adorable! The room where spacious and bed very comfortable. We arrived very late and someone was there to assist us without issue. Also, The location is perfect in the City Historical center. Park your car and walk around.

Friends

10/10

Exceptional

21 Aug 2018

Augusto

A piece of heaven in Puebla town center

Beautifully restored contruction, very charm and cozy. Friendly staff; amazing breakfast. You must stay here

Partner

10/10

Exceptional

15 Jul 2018

Verified traveler

Great hotel in the heart of Puebla. Extremely beautiful and the breakfast was great!

10/10

Exceptional

12 Jun 2018

Allan

A beautiful place to stay in Puebla

This hotel is absolutely beautiful.The staff is wolcoming and eager to help.The swimming pool and hot tub could be more readilly available but I did not have a use for either.Very nice artwork and a scrumptious breakfast.

10/10

Exceptional

26 Oct 2017

Verified traveler

Nice rooms, friendly staff, excellent location

Comfortable and stylish rooms, with a very friendly and helpful staff (who were also very patient with my limited Spanish). Centered around a very nice courtyard, and a short walk from the zocalo and other attractions on central Puebla.

Partner

10/10

Exceptional

21 Oct 2017

J

Comfortable, stylish, and friendly

Had a great three nights here Staff was very helpful and friendly, and very patient with my poor Spanish. Rooms are comfortable and stylish, and the courtyards and common spaces are lovely. Restaurant is reasonable and good. Close to the zocala and lots of other good stuff. Recommended!

10/10

Exceptional

24 Sep 2017

Abner

Puebla Earthquake during our tourist visit\n

This is the most amazing jewel hidden in downtown historic Puebla. The room was cozy and very private,
Staff was very cordial and friendly. They made us feel welcomed despite the catastrophic circumstances of an earthquake, the food is a plus. We preferred staying in the hotel and eat dinner under a cozy intimate setting.
Breakfast was superb with a cornucopia of culinary delight. The coffee is freshly brewed every morning.
El Sueno is perfect for the visitor who wants to step back into old Mexico in modern comforts and privacy. It is conveniently located a few blocks from zocalo and the main church.
El Sueno is a boutique hotel to pamper the traveler that prefers a unique and intimate experience instead of staying at a chain brand hotel.
It is a memorable experience!
Abner & Gary

10/10

Exceptional

05 Jul 2017

Morgan

Charming hotel in downtown Puebla

El Sueño is a lovely boutique hotel very well situated in the heart of the historic district in Puebla. The service is excellent, it's clean and comfortable. Breakfast was delicious and the bar offers great cocktail options.

Family