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Hotel 5 De Mayo

Puebla · Mexico

Blv 5 De Mayo 404 Col XanenetlaView location

9.4/10Excellent1,001 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort9.4/109.4
Condition9.4/109.4
Neighborhood8.8/108.8
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel 5 De Mayo

With a stay at Hotel 5 de Mayo in Puebla (Puebla Historic Center), you'll be within a 15-minute drive of Cuauhtemoc Stadium and Zocalo Square. This hotel is 1. 7 mi (2. 7 km) from Puebla Cathedral and 5. 8 mi (9. 4 km) from Angelopolis Commercial Center.

Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and a banquet hall. Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Free valet parking is available onsite.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM. Stay in one of 59 guestrooms featuring Smart televisions. Cable television is provided for your entertainment.

Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Read more about this hotelShow less

With a stay at Hotel 5 de Mayo in Puebla (Puebla Historic Center), you'll be within a 5-minute drive of Zócalo de Puebla and Cuauhtemoc Stadium. This hotel is 12.3 mi (19.8 km) from Africam Safari and 2.7 mi (4.3 km) from Puebla Cathedral.

Stay in one of 59 guestrooms featuring Smart televisions. Cable television is provided for your entertainment. Private bathrooms have rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk.

Free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Noise-free rooms not guaranteed Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 9:00 AM to 9:00 PM.
    • Children may not be eligible for complimentary breakfast.
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher and a smoke detector
    • Property Registration Number Modernizacion en Infraestructura Hormigon
  • Minimal age
    18
  • Optional fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Secrets of Puebla Tunnels 0.4 km / 0.3 mi
Zona Histórica de los Fuertes 0.6 km / 0.4 mi
Candy Street 0.8 km / 0.5 mi
Five Wounds of San Francisco Conventional Church 0.9 km / 0.6 mi
Main Theater of Puebla 1 km / 0.6 mi
Santa Monica Convent and Museum of Religious Art 1 km / 0.6 mi
Artist Quarter 1 km / 0.6 mi
Poblano de Arte Virreinal Museum 1.1 km / 0.7 mi
Mexican Revolution Museum 1.1 km / 0.7 mi
El Parian Market 1.1 km / 0.7 mi
Alfenique House 1.1 km / 0.7 mi
Iglesia de la Compañía 1.1 km / 0.7 mi
Santo Domingo Church 1.2 km / 0.8 mi
Puebla Convention Center 1.3 km / 0.8 mi
Fort Loreto 1.3 km / 0.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 59
  • hotel
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Concierge
  • Luggage room
  • Restaurant
  • Banquet hall
  • Meeting room
  • Indoor freshwater pool: 1
Show 4 more facilities & services
  • Breakfast
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Hotel 5 De Mayo

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE KING SIZE BEDQUADRUPLE • KING SIZE BEDQUA.KG

    Photos are not available for this room type.

    Hotel 5 De Mayo

    QUADRUPLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE DELUXE TWO BEDSTRIPLE • DELUXE TWO BEDSTPL.2B-DX

    Photos are not available for this room type.

    Hotel 5 De Mayo

    TRIPLE DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX

    Photos are not available for this room type.

    Hotel 5 De Mayo

    Double or Twin DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXESUITE • DELUXESUI.DX

    Photos are not available for this room type.

    Hotel 5 De Mayo

    SUITE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIER KING BEDDOUBLE • PREMIER KING BEDDBL.KG-PE

    Photos are not available for this room type.

    Hotel 5 De Mayo

    DOUBLE PREMIER KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIER KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-PE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXEQUADRUPLE • DELUXEQUA.DX

    Photos are not available for this room type.

    Hotel 5 De Mayo

    QUADRUPLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM WITH DOUBLE BEDFAMILY ROOM • WITH DOUBLE BEDFAM.DB

    Photos are not available for this room type.

    Hotel 5 De Mayo

    FAMILY ROOM WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel 5 De Mayo

9.4
Excellent
1,001 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
9.4 /10
Condition
9.4 /10
Neighborhood
8.8 /10
Amenities
9.2 /10
100 reviews shown
4/10
Poor
28 Apr 2026
Jacob
Ok
Partner
10/10
Exceptional
03 Apr 2026
Alejandro
Room was alway clean and breakfast was very good.
10/10
Exceptional
10 Jan 2026
Yolanda
Great service and very c!ean. Food was delious.
Leisure Partner
10/10
Exceptional
23 Nov 2025
Rene
Clin
10/10
Exceptional
22 Nov 2025
claudia lucero
Us they were
10/10
Exceptional
20 Nov 2025
Gabino
5 de Mayo Hotel is one of the best hotels around centro historico.
Leisure Family
10/10
Exceptional
25 Jul 2025
Prudencio
It is clean and confortable
Leisure Family
2/10
Poor
30 Jun 2025
Verified traveler

Spend your nights elsewhere.

I have stayed at many hotels in Puebla and this one is unquestionably the worst. I chose it because it had a gym and breakfast. Not one piece of equipment worked. Nor did the internet in the room. The pillows are so hard and thick they’d make better sofa cushions. And then there was the smell. According to friends in Puebla, hotel is built over a large sewer drainage pipe. The H2S smell in the bathroom (and the rest of the room) was overpowering. I complained multiple times. To their credit, they sent someone to try to fix it but there was nothing to be done. They wouldn’t switch my room (although not sure this would have helped). There are FAR better hotels here for the price. I have no idea why this hotel gets such great reviews. Makes me not trust this app. The staff was friendly at least.
Self
10/10
Exceptional
29 Jun 2025
Andrés
Bueno
Business Partner
2/10
Poor
31 May 2025
Imer adiel
I had a terrible experience booking through Hotel.com. I made a confirmed reservation for a family member at Hotel 5 de Mayo in Puebla, Mexico, and when they arrived, they were told there were no rooms available, despite showing the confirmation.

No one took responsibility, and my family was left without a place to stay. Hotel.com offered no real help or solution. Extremely disappointing.

I won’t be using this service again. Very unreliable.
Friends_and_family Family
10/10
Exceptional
25 Mar 2025
Martin

Excelente hotel

Muy recomendable. Comodo, servicio excelente. 1,4 km del zocalo.
Friends_and_family Friends
10/10
Exceptional
12 Mar 2025
Eugenia
Rooms are very spacious.
Leisure Partner
10/10
Exceptional
24 Feb 2025
Gustave
Cet hôtel offre de grande chambre avec un lit très confortable.
Le personnel est très accueillant et ils sont à l’écoute de nos besoins.
Le déjeuner est parfait ainsi que le service.
Malgré le 20 minutes du centre historique, ,j’y retournerais sans hésiter.
Partner
10/10
Exceptional
23 Feb 2025
crystal
I liked Everything. Rooms are quite large and comfortable
Leisure Family
10/10
Exceptional
01 Jan 2025
idolina
Excellent place to stay. staff friendly, helpful
Partner
6/10
Pleasant
25 Dec 2024
Nilesh
Two of the main lights in the room didn't work so needed to use phone light when entering and exiting
Self
4/10
Poor
14 Dec 2024
Gary
The Air conditioning did not work at all and the noise from the street was all night.
Leisure Partner
10/10
Exceptional
08 Dec 2024
Luis
Amazing hotel with international quality - great location - excellent service
Business Self
10/10
Exceptional
11 Nov 2024
Grace
Wonderful and attentive staff.
Leisure Partner
10/10
Exceptional
11 Nov 2024
Grace
Wonderful staff. Clean room and everything that is need is just call away. We would stay again.
Leisure Partner
10/10
Exceptional
06 Nov 2024
Lolita
Friendly staff, good food, very clean but location is not very good.
Leisure Partner
10/10
Exceptional
29 Oct 2024
lucia
House keeping was on point. Great staff able to assist. The breakfast was so great!! I would definitely stay here again.
Leisure Self
10/10
Exceptional
16 Oct 2024
Sergio A
Great spacious room and a great full breakfast. Friendly and helpful staff.
Leisure Partner
10/10
Exceptional
03 Oct 2024
Sergio A
Loved the breakfast choices, friendly staff, room was spacious and clean. We love walking everywhere and liked that the historic/zocalo area where within a reasonable walking distance (10-15 mins.) I will be recommending this place to anyone and everyone.
10/10
Exceptional
26 Sep 2024
Gabino
Execellent!
Leisure Family
8/10
Excellent
23 Sep 2024
Andrea
Muy bueno
Business_and_leisure Partner
10/10
Exceptional
11 Sep 2024
Beatriz
Very friendly and attentive staff. Property was well maintained.
Leisure Friends
8/10
Excellent
08 Sep 2024
aida
Muy cómodo y amplia la habitación, el desayuno excelente, considero deben comprar nuevos colchones por lo menos en nuestra habitación y también una nueva secadora para blancos ya que las sabanas tenían un olor a quemado
Partner
10/10
Exceptional
11 Aug 2024
Froylan
Excellent service, clean rooms, excellent breakfast.
Leisure Family
6/10
Pleasant
12 Jul 2024
donald
Nothing to rate this hotel above 3 stars.
Leisure Partner
10/10
Exceptional
02 Jul 2024
Cesar
Great for the Forts experience
Leisure
10/10
Exceptional
30 Jun 2024
Kieron
Friendly
Leisure Self
10/10
Exceptional
18 Jun 2024
Daryl
Second time I’ve stayed at this property absolutely outstanding, Staff are incredibly good, Breakfast is excellent and included, Rooms are incredibly comfortable and spacious. Very nice accommodation our first choice in Puebla
Leisure
8/10
Excellent
01 Jun 2024
Rabea
Good Hotel, large size room. But the area surrounding not attractive
2/10
Poor
31 May 2024
meizhu
There was a bedbud. We got bitten
We woke up at 1 am
They just offer a changing room for us.
We had pics
10/10
Exceptional
04 Apr 2024
Tanya
It was really close to downtown. You do have to cross a main busy street to get to the downtown area, it wasn’t hard to cross and did not have to wait long to do so. The hotel is very nice, clean, spacious and friendly. It is a family friendly place.
Leisure Family
10/10
Exceptional
02 Mar 2024
Wendolynee

Hotel increible

Hotel con un muy alto valor, alberca caliente, habitacion muy amplia y cómoda.

Jacuzzi amplio, doble TV en la habitacion y buen servicio al cuarto
Friends_and_family Family
10/10
Exceptional
26 Jan 2024
Gilles
Very spacious room, great shower and amazing staff
Partner
4/10
Poor
13 Jan 2024
David
The breakfast was really good and the beds were comfortable. However we booked 2 junior suites and we're put up in one junior suite and one double room. But we're charged the junior suites price. There was no coffee/tea in the rooms or lobby. The pool is tiny and you have to walk outside down the parking lot to get to it and it's only 3 feet deep. They also do not have laundry available which was one of the reasons I booked this hotel. They also did not have a shuttle for us. We were woken up at 5 am by loud people banging on a door and shouting in the hallway which lasted at least 20 minutes. We also almost got hit by a car crossing the street.
10/10
Exceptional
08 Nov 2023
Francisco
Spacious room clean grate value and breakfast included wow
Business_and_leisure Self
4/10
Poor
28 Sep 2023
Roman
La television no se ve nada bien y el cuarto estaba caliente, lo reporte a recepcion y mandaron a el de mantenimiento a lo cual el de mantenimiento me dijo que no estaba enfriando bien que por que todos los cuartos estaban ocupados y estaban usando el aire acondicionado y segun el le movio algo al control y que regresaba en una hora para checar si habia enfriado y nunca volvio y aparte estos son aires acondicionados individuales y no tiene nada que ver que todos los cuartos esten ocupados ya que no es un aire central y aun asi aunque fuera central debe tener la capacidad para enfriar todos sin ningun problema, pero para no discutir no dije nada y esperar que cuando regresara que me iba a decir, pero ya no regreso y ami parecer deben de contratar una persona de mantenimento mas profesional y a lo mismo en recepcion por que le reporte mas de dos veces que el cuarto y la tele no servian y no me hicieron caso.
Friends_and_family Family
8/10
Excellent
17 Sep 2023
Olivia Noemy
The hotel personal was great but the concierge tour service at the hotel is a rip-off. They tried to sell a tour for 4 times what you paid if you book elsewhere, shop around and don't use the service at the hotel.
Leisure Family
10/10
Exceptional
08 Sep 2023
Verified traveler
Room was clean and very spacious
Partner
10/10
Exceptional
08 Sep 2023
David
Great property all around, nine blocks from the main square (zocalo).
Leisure Family
10/10
Exceptional
04 Sep 2023
Victor M
Muy buena atención y amables bastante recomendable.
Leisure Friends
8/10
Excellent
10 Aug 2023
Ian
The staff was friendly, gracious, and accommodating. The room was a basic room, but had everything I needed. A short walk from the Historic Centro area. Was right on a very busy roadway, which made getting an Uber very easy, though it made crossing it a puzzle to be solved, but once I figured it out , it was easy enough to cross safely. Area was safe in general. I enjoyed my time.
Leisure Self
8/10
Excellent
07 Jul 2023
Jose
It’s an OK hotel for 1-2 nights. Noting wow.
Leisure Family
10/10
Exceptional
29 Jun 2023
sulma
Conveniently located, self parking onsite, delicious breakfast and a short walk to historic city center.
Leisure Friends
10/10
Exceptional
29 Jun 2023
Blanca
Very nice place to stay. Wifi worked great! Friendly staff! Would stay again.
Leisure Partner
10/10
Exceptional
07 May 2023
Courtney

Awesome

It was amazing. Centrally located to Cinco de Mayo celebrations.
Friends_and_family Family
8/10
Excellent
02 Mar 2023
Moira
Our room was big, clean, and comfortable.
10/10
Exceptional
05 Nov 2022
Maribel
Hotel was at walking distance from downtown.
Leisure Family
10/10
Exceptional
30 Sep 2022
Patricia
Everything is good good experience
Leisure Self
8/10
Excellent
12 Sep 2022
Roger
Overall this hotel has a good hotel room and good location close to cathedral. Gym is garbage nothing works there. Breakfast is ok not much options.
Leisure Family_with_children
10/10
Exceptional
23 Aug 2022
Ivone

Excelente elección

El lugar es tal cual se promociona. A pesar de estar sobre una vía transitada, no se escucha ruido en la habitación, lo cual es bastante bueno para descansar. Está cerca del centro (caminando). El desayuno súper mis expectativas
Partner
10/10
Exceptional
18 Aug 2022
gabriel
There aré several things that I liked during the two nights I stayed in this hotel. For example the cleanness, was excellent, the kindness of the employees was amazing. Moreover the service from the waitstaff was more than excellent. In conclusion I highly recommend this hotel.
Leisure Family_with_children
8/10
Excellent
07 Jun 2022
Deborah

Nice hotel

Very nice hotel on a very busy street! Friendly and helpful employees. Good breakfast. Bad wifi. Don't like Smart TV's! Large room. Nothing in area so had to Uber alot. Would stay again!
Partner
8/10
Excellent
02 Jun 2022
Ulises
Nice hotel, near the colonial centre. Simple and clean, my only complaint is that the wifi internet connection is barely usable, I relied on my own cellular data for the stay. Other than that the hotel was nice.
Leisure Partner
10/10
Exceptional
29 Dec 2021
JOSE G
Excellent hotel, nice rooms, great staff, close to downtown and to other attractions, it’s definitely worth the price ( which by the way, it’s not high)
Leisure Partner
6/10
Pleasant
23 Dec 2021
TAKENORI
It's a decent place but didn't feel things were clean as they should be. If I had a car I think the location would have been ok but the two-way road made things a little bit difficult to get into the main part of town. Breakfast was decent. Spacious hotel room.
Business_and_leisure Self
8/10
Excellent
08 Dec 2021
ruben
Parking spot
Leisure Partner
10/10
Exceptional
29 Nov 2021
leticia

Great

EXCELLENT
Friends_and_family Family
8/10
Excellent
01 Nov 2021
MILAGROS
El hotel está cerca al centro histórico, 20 minutos caminando. Las habitaciones son muy cómodas y limpias con buena iluminación y aire acondicionado. El check in y la atención fueron muy buenas, en especial Jesus, muy amable. El único problema fue que la sala para el desayuno es pequeña y no es suficiente para atender a la capacidad del hotel con lo que se forman unas largas colas.
Friends_and_family Family
10/10
Exceptional
24 Oct 2021
nicolo
fine hotel
Leisure
10/10
Exceptional
21 Oct 2021
Juan Gabriel

Excellent

Just what you need, good location, good parking, decent breakfast. Clean, modern and safe.
Friends_and_family Friends
10/10
Exceptional
27 Sep 2021
Javier
Excelent stay ,friendly ,100 % satisfied.
recomendable !!
Friends_and_family Family
10/10
Exceptional
20 Sep 2021
Adrian

Great place

Amazing place!!!! I love it, definitely will look forward to stay at this place when I visit Puebla
Friends_and_family Family
8/10
Excellent
27 Aug 2021
Shendel
The Villas have their own space for parking, great idea!
Business_and_leisure Partner
8/10
Excellent
22 Aug 2021
K. Paul

The room is great, good BF but eat dinner out

The room is a lovely design right from the ability to park by your room, to the sitting area at room entry and generous bedroom to the toilet separated from the sink and shower area. The decor is nice. The location is a short walk to the historic center. Staff are friendly and helpful. The wine selection was not good in the dining room example: no white. The bottle of red we then chose was not in stock and finally ended up with a glass of not good red. The food was passable. We were the only ones eating dinner. BF was pastries, fruit salad and eggs with fresh juice and coffee - very good
Partner
10/10
Exceptional
12 Aug 2021
Verified traveler
We loved this hotel. The staff are very friendly and make you feel welcomed. We enjoyed our stay and loved that they have a swimming pool. This hotel will definitely be our go to place when we’re in Puebla city.
Leisure Family
2/10
Poor
20 Jul 2021
Marli

Pésimo Atendimento

Estoy totalmente decepcionada con el atendimento de eses hotel. Mi reservación fue cancelada sin que nos avisara, la recepcionista dijo que me llamo y cuando preguntamos a qué número, dice que no lo tenía registrado,
Después de esperarnos nos indicó otro hotel nos asegurando que sería las mismas condiciones, el señor que nos acompañó dijo que sería cortesía, llegando allá ni la recepcionista, ni la gerencia sabía del caso, nos ofreció un cuarto súper alertado, chiquito para 3 adultos,y no solucionó nuestro problema porque a parte quería nos cobrar lo mismo por una cama queen y otra de soltero.
No recomendó y pido una solución para eso, ya que tuvimos que estar buscando en otro lugar un local que nos acomodara .
Friends_and_family Family
10/10
Exceptional
19 Jun 2021
Verified traveler
Uno de los mejores hoteles en puebla. Cuando voy para puebla, hotel 5 de mayo es mi hotel favorito.
Leisure Self
6/10
Pleasant
18 May 2021
Verified traveler
Loved thar each room had its private parking space under the room, room were clean but staff in restaurant were rude and we had no hot water in the shower
Leisure Partner
10/10
Exceptional
06 May 2021
Verified traveler
Good place to sleep
Leisure Family_with_children
10/10
Exceptional
04 Apr 2021
Verified traveler
We are from Ukraine and used to travel a lot to EU countries. You feel like in EU hotel. Clean, comfortable, free safe parking, anticovid measures, tasty substantial breakfast. Highly recommend it.
Leisure Family_with_children
10/10
Exceptional
19 Mar 2021
Verified traveler
Very nice clean hotel with big rooms. I enjoyed my stay.
Friends_and_family Family
10/10
Exceptional
14 Jan 2021
Verified traveler
Todo limpio y muy buen servicio me gusto mucho.........
Leisure Partner
10/10
Exceptional
27 Dec 2020
marcela
Excellent service. Recommended I will return again.
Leisure Family
10/10
Exceptional
30 Nov 2020
Mauricio
Very clean hotel, close to center you can walk, low cos.
Leisure
10/10
Exceptional
18 Aug 2020
Angel
Room was clean and spacious. I liked that the shower area it’s separated from the toilet area. Breakfast was fairly good and expedite. Walking distance to historic center. Overall will definitely stay there again
Partner
10/10
Exceptional
18 Aug 2020
MayraVillanueva
Is on an excellent location, the facility is very nice, the service, i didn’t get the opportunity to try the food or visit de restaurant but i bet is good,
I fully recommend this place.
Leisure Partner
10/10
Exceptional
17 Mar 2020
Verified traveler
Walking distance from Puebla old town. New. Clean, and spacious.
Leisure Family
10/10
Exceptional
21 Feb 2020
Gilbert
Beautiful clean room only complaint was no fridge it would have been nice because we had a 3 day stay.
Partner
10/10
Exceptional
12 Feb 2020
Verified traveler
So pleasantly surprised with the whole stay. Clean, very large rooms, pleasant helpful staff. Would definitely stay again. Excellent price.
Leisure Friends
10/10
Exceptional
04 Jan 2020
Katherin
Check in rapido, excelente atencion del personal. El desayuno incluido esta muy repetitivo, no hay muchas opciones. Bonitas instalaciones. Agua caliente, buena señal de internet y habitacion en excelente estado. Si no llevas auto esta un poco peligroso salir a caminar por esa zona.
Business_and_leisure Self
10/10
Exceptional
13 Dec 2019
Verified traveler
Very nice spacious rooms, friendly service, clean. Pool nice as well. Villas are great, you have your own parking space below your room.
Business Family_with_children
10/10
Exceptional
28 Nov 2019
Matthew

Hidden gem

Very nice hotel anout 15 minute walk from Centro. Enjoyed being a little away from the centre of Puebla. Very friendly staff and very fresh and modern property. Only cririque is have is that to swimming pool was way too warm. It was almost like a hot tub. Staff was very hospitable to me as a foreigner.

Overall, terrific value for money and would highly
recommend.

Self
10/10
Exceptional
07 Nov 2019
Deb
Excellent Hotel find in Puebla. Newly built with new beds and furniture, huge marble shower, high end mattresses and linens. Yes ...quality for the money. 10 minute walk to the Zocalo. Don't miss this one. Will return.
Leisure Friends
10/10
Exceptional
28 Oct 2019
Verified traveler
Very nice, comfortable and friendly staff. We just spent 2 nights to basically sleep as we toured the city most of the day.
Breakfast was pretty good and ala cart if it’s comes included with your reservation.
Wouldn’t hesitate to say here again.
Leisure Friends
10/10
Exceptional
28 Oct 2019
Julio
Its a very nice hotel, good service, great location, friendly staff . The breakfast could be better, overall i do recommend it no doubt!!!
Leisure Family
10/10
Exceptional
23 Oct 2019
Stephanie
The hotel is beautiful, close to city center and very clean nice staff. Highly recommend and affordable.
Partner
10/10
Exceptional
05 Oct 2019
Verified traveler
Excellent service, great staff and very clean. Great location close to historical site and a one mo oye walk to tunnels
Leisure Partner
2/10
Poor
30 Sep 2019
Verified traveler
Very disrespectful at reception, they try to take advantage of anything, I cama back late from a party a little hungover, and slept a little bit over the checkout time, they call me at around 1:30 and tell me that I have one minute to leave, I said I have to pick up my stuff, it’ll take me five minutes, and he replies raising his voice “one minute”. Checkout time was at 1:00 p. m. Will not come back or recomend hotel cinco the Mayo at all.
Leisure Self
10/10
Exceptional
24 Sep 2019
Adriana

No comparison

Great location. Great staff. Amazing rooms. Everything was excelent.
Partner
10/10
Exceptional
30 Aug 2019
sun k
I liked. The price was good and everything was good.
Friends_and_family Family
10/10
Exceptional
25 Aug 2019
Darrel

Wonderful stay and recommend 5 de Mayo.

The stay was most comfortable! It is close and convenient to Historic Puebla, and many fine restaurants and Fort Lorento and the Park that overlooks the city. The service was very nice and the room comfortable, spacious, clean and quiet. The rain forest shower and the pool were relaxing and a nice plus. The breakfast and staff were great. Wonderful stay and recommend 5 de Mayo.
Partner
10/10
Exceptional
23 Aug 2019
Lee
Private indoor parking. Spacious room, modern design and cleanliness
Leisure Family
6/10
Pleasant
21 Aug 2019
Verified traveler
Great attention by the entire staff, breakfast was delicious
Leisure Friends
8/10
Excellent
21 Aug 2019
Verified traveler
The property is well kept, the only issue is when booked from a third party, they don’t want to owner you the room that you actually paid for it. This issue only seems to affect in Mexico. Overall, nice hotel, big rooms and good breakfast.
Leisure Family_with_children
10/10
Exceptional
31 Jul 2019
Verified traveler

Great place to stay!!!

The staff were amazing and the breakfast fabulous!!! The part I stayed in was more like a motel - yet not quite so if you have a car it would be perfect. The only thing is that crossing the street to get to the zocolo was not so easy ~ it is a very busy boulevard. Other than that it was great!

Location & surroundings

Hotel 5 De Mayo
Blv 5 De Mayo 404 Col Xanenetla, Puebla, Mexico

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Hotel 5 De Mayo

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