Name: Marriott Puebla Hotel Meson del Angel
Address: Avenida Hermanos Serdan 807, Puebla, 72100, MX

2/10

Poor

01 Aug 2026

Juan

We waited in the lounge 3-4 hours after our check in time because they had no rooms available. Kids, luggage, and all. Staff kept lying saying a few more minutes. We weren’t the only family waiting. There was a lot of people upset dealing with the same issue waiting in the lounges. Staff didn’t offer a discount or free breakfast or anything.

2/10

Poor

03 Jun 2026

Latiffe Eloisa

todo estuvo bien pero nadie me quiso facturar y eso me esta ascarreando muchas complicaciones en mi trabajo

6/10

Pleasant

07 May 2026

Jose

La alberca no tiene calefación y no nos pudimos meter.

Family_with_children

10/10

Exceptional

16 Apr 2026

Reginaldo

Excellent

8/10

Excellent

02 Apr 2026

Maria

N/A

Family

8/10

Excellent

25 Jan 2026

Veronica

Hotel is a little run down

Business Self

6/10

Pleasant

25 Jan 2026

Dallas

The room was clean, the towels old and fraying. The bed mattresses worn out, like trying to sleep over a hole in the sand. The pool area was very nice, but could not relax and enjoy it since there were no lounge chairs to take in the sun. Nice hotel but bed mattresses need replaced and need more accommodations.

6/10

Pleasant

12 Dec 2025

Gerardo Jesus

Rooms where supposed to be paid at the hotel, but both where pre charged to my card.

Business Partner

10/10

Exceptional

08 Dec 2025

Jorge Manuel

Great amenities

Leisure

10/10

Exceptional

29 Nov 2025

JUAN

Great Hotel !!

Leisure Partner

10/10

Exceptional

11 Nov 2025

Carla

Excelente

Leisure Friends

8/10

Excellent

05 Aug 2025

Neal

The bar, 2 for 1 beer from 5 to 7 pm

10/10

Exceptional

02 Aug 2025

Briana

Easy finding, plenty of parking, friendly staff, easy check inn

Business_and_leisure Family

10/10

Exceptional

24 Jun 2025

Salvador

Service was excellent room super clean all the staff was very friendly.. definitely we stay here agin

Friends_and_family Family

10/10

Exceptional

17 May 2025

Rocco

We arrived in the later part of the afternoon. Staff was very friendly and efficient. We enjoyed our dinner at the Prime restaurant which is conveniently located at the hotel.
We will definetly come back in the near future. Oh and we love your cats!

Business_and_leisure Friends

10/10

Exceptional

03 Jan 2025

Monserrat

Me gustó Mucho, la atención es muy buena.

Leisure Family_with_children

6/10

Pleasant

13 Nov 2024

Ana Laura

Nice place close to offices

Business Self

10/10

Exceptional

26 Aug 2024

Michael

The hotel is a great little oasis of quiet right off of a crazy busy street. Staff are friendly and efficient. The food service is acceptable, and better restaurants are a walk (if you are confident enough to cross the street) or a short taxi ride away. Rooms are clean, comfortable, and quiet.

Business Self

10/10

Exceptional

05 Aug 2024

Ricardo

everything ok

Leisure Partner

8/10

Excellent

01 Jul 2024

PAOLA

Excellent service

I went to a seminar and the service was outstanding.

Business

8/10

Excellent

23 May 2024

Ana Laura

Nice hotel

Business Self

2/10

Poor

24 Mar 2024

Verified traveler

I just bought an executive suite and they did not wanted to give that one because they said that is not for dogs but a single one very small, I just said no!!! I am not going to accept it so they gave me the room 214 instead of something horrible! The 118 I really recommend to people NOT TO ACCEPT IT. It is small dirty without water service at the toilette (they said it was going to be fixed once people inside!) the staff at the front desk the WORST including the coward female manager that never came out but her subordinates. I REALLY TELL YOU! Do not Go To that hotel I mean IT IS MOT A MARRIOT !!!! In the facts!

10/10

Exceptional

18 Dec 2023

Jose

Amazing gardens

Leisure Family

8/10

Excellent

13 Jun 2023

Deanna

Nice and clean

Leisure Family

4/10

Poor

03 May 2023

Barbara

We stayed at this property previously back in January and loved it, so we booked it again when returning to the US. At check in, we have a pet, small quiet dog. We were told there would be a $35 pet fee, which we knew from staying in January. When charging the $35 pet fee, they charged us $804 pesos, which is approx $45. When I questioned her, she said, no that was correct and that it was because of taxes. I know for a fact my credit card was only charged $35 in January. I let it go as we had already had issues with our truck getting here, spending over 3 hours in the morning getting it fixed, then driving 6 hours to get here. We get to the room, all is fine until we try to put things in the refrigerator that need to keep cool, or they will spoil. The fridge BARELY cooled, I think the room was cooler than the fridge. We made sure it was plugged in and turned it all the way up. Still was not getting cold. Called the front desk. They sent someone out. He checked it, saw it was up all the way. We called back to the front desk and they basically said too bad, it’s turned up all the way. Not really a solution, we already knew that! Apparently there is something wrong with it. So now, we not only were overcharged, but have to throw away the food we had that needed to be refrigerated. Definitely not helpful front desk staff, and that was not the case in January. We will definitely be looking for a new hotel for next year.

Leisure Pet

8/10

Excellent

28 Dec 2022

Ruben

Nice location with easy access but a little bit noisy due to a high car traffic avenue in front of one of the buildings

Leisure Family

10/10

Exceptional

05 Dec 2022

Jose

Excellent hotel we enjoyed our stay the restaurant was not the best but everything else was great

Leisure Partner

6/10

Pleasant

28 Aug 2022

Daniel

Close to freeway

Location is not close to any good restaurants or attractions.

Business

6/10

Pleasant

27 Jun 2022

Derrell

Very pretty grounds

Leisure Family

8/10

Excellent

19 Dec 2021

Dori

Will stay again

Perfect Stay for a business trip

Business

10/10

Exceptional

17 Nov 2021

Gladis

Everything was great

Leisure Partner

10/10

Exceptional

19 Oct 2021

Beverly

Love this hotel. Dog friendly and room service.

Leisure Pet

10/10

Exceptional

29 Sep 2021

Melisa

this is our fav. hotel.
The staff are the best.
The food is good.
The beds are fantastic and if you have dogs you will love the room the have .

Partner

10/10

Exceptional

14 Aug 2021

Verified traveler

This is a lovely hotel. I stay here every year. Dog friendly with lots of green areas for the pooch.

Leisure Pet

10/10

Exceptional

19 Jul 2021

Rogelio

excelente ubicacion

muy buena ubicacion para conocer Puebla & Cholula

Friends_and_family Family

10/10

Exceptional

16 Dec 2020

Verified traveler

This property was stunning
The staff were the best and if traveling with dogs it was the best

Leisure

6/10

Pleasant

14 Dec 2020

Gerardo

El hotel muy bien , excelente! El único problema es que en la habitación de abajo mia había unas personas demasiado escandalosas. Muchísimo , todo el día estaban gritando y cantando. Inclusive a las 2:20 am seguían haciéndolo. Fui a descansar y no descanse en lo absoluto

Business Partner

10/10

Exceptional

03 Sep 2020

Verified traveler

Dog friendly. Beautiful grounds. The room had everything. Room service was excellent.

Friends_and_family Family

8/10

Excellent

15 Mar 2020

Gloria

It is the first time I stay in this hotel. The staff is nice and friendly and the place in which is located, is very convenient if your visit is more for business. If it’s pleasure, it’s a little far away from the center, no near places to go shopping only a coffee place.

Business Self

10/10

Exceptional

27 Feb 2020

Verified traveler

Quick access from free way. Beautiful property.
The service is first class and great restaurant.

10/10

Exceptional

01 Jan 2020

Miguel

Check-in rápido, muy limpio, cómodo, buen restaurante.

Friends_and_family Family

10/10

Exceptional

29 Dec 2019

Verified traveler

The personnel is very nice. Mr. Pablo definitely has a very welcoming personality and makes people feel like home.

Leisure Self

10/10

Exceptional

05 Nov 2019

Verified traveler

Beautiful property with great restaurant and amenities. Will definitely go back.

Leisure Family

10/10

Exceptional

17 Jul 2019

Verified traveler

Excellent hotel for the business traveler that needs to be close to the Mexico-Puebla highway. The hotel staff is very welcoming and helpful and the restaurants are both very good; my favorite is the Mexican Café with an above average breakfast brunch offerings.
There are many good hotels in Puebla and I keep coming back because their high service level and food quality.
Rooms are clean and reasonable spacious. Water pressure is very good and the bathroom has nice toiletry items.
I tend not to book the Executive Rooms as I feel it is quite a walk up/down the hill to those apartments. The rooms are the same as the main section (there are modern looking apartment in the left annex building) and are in a quieter area; the meal area is nice but the breakfast variety is better in the café upstairs.
Book this hotel whenever you need expedite service and good rooms for a reasonable price.

Business Self

10/10

Exceptional

02 Jul 2019

Adesh

Nice place to stay.

It was good stay. Staff was friendly and helpful. Food was good.

10/10

Exceptional

14 Jun 2019

Adesh

Room was super good especially the view.
Breakfast was awesome

8/10

Excellent

01 Apr 2019

Ana

Hotel is very nice, staff very kind, but we had no hot water during our stay.

Business

10/10

Exceptional

08 Jan 2019

gina

Excellent stay, nearly perfect.

Hotel staff were fantastic. Room was very clean and attractive and functional, beds very comfortable. Only issue was that we could not make the shower work except in \"telephone\" mode where you have to hold it. Asked them to fix but that did not happen. Room service meal was the best I have had anywhere and I travel a lot for business. Had a made-to-order salad, carpaccio and wine, beautifully served and it arrived in less than 10 minutes. However, the last day I ordered in the restaurant outside and the carpaccio was not the same. A little dried out, hardly any greens, and there was no custom salad on the menu so I was a bit disappointed. The first meal was one of the best I have had anywhere; the second was not the note I would have liked to have ended the stay on. That said, the grounds were lovely, the room was fantastic, the housekeeping is top-notch, the doormen were also top-tier. Highly recommend.

Partner

8/10

Excellent

25 Dec 2018

John T

Fine stay in Marriott Puebla

We stayed in the newer part of the hotel which is quite modern, comfortable and clean. The service is top notch — even though we had a minor snafu with room service we still appreciate the kindness and dedication of the staff. Great buffet also!

Family

8/10

Excellent

05 Nov 2018

michael

Family weekend vacation

The staff are very accommodating. We had two rooms for two nights in the executive room section which offered us a complimentary breakfast and light snacks in the evening. Drinks were cash though. Gym area was well appointed with weights and machines. Pool area is nice to spend the afternoon. Only room for improvement was at breakfast. Have more coffee, plates, utensils ready Fix the coffee machine that makes alternatives to regular coffee. Wait staff were too busy running for plates and coffee to service everyone. Otherwise, a great benefit for executive area.

Family

8/10

Excellent

14 Oct 2018

Andreas

Average Marriott , friendly service , good restaur

Location ok, staff is very friendly and helpful. Rooms are ok, we had an executive room with access to the lounge. Rooms are a bit dated and need some upgrades but are still ok for the price you pay. The restaurant is good though with fairly priced meals

Family

4/10

Poor

09 Oct 2018

Pablo

Hotel room was nice, great view. But the mattress was terrible, both of us were uncomfortable all night and woke up with a terrible back ache. Everything else was very nice

10/10

Exceptional

03 Sep 2018

Dan

Excellent

The entire staff was very friendly and many spoke in English which was very helpful for me. The hotel was clean and well organized. Accommodations were reasonably priced. Would recommend this hotel.

Family

10/10

Exceptional

04 Jun 2018

Uriel

Disrespect of reservation

I reserved a King, but I received two doubles instead. not good

10/10

Exceptional

19 Apr 2018

Heather

Fantastic Hotel!

This was one of the best hotels I have ever stayed in.The service the staff and the hotel itself impeccable!

8/10

Excellent

18 Apr 2018

Nathan

Business Trip

We stayed for a business trip. The hotel if very nice and the food was good.

4/10

Poor

17 Nov 2017

Verified traveler

Nice lay out but condition of washroom terrible

Staff really not receptive to complaints .
When complained about chocking drains in bathtub and wash basin ,no response.

6/10

Pleasant

23 Aug 2017

arturo

Nice hotel

The receptionist was whit actitud when we check in

10/10

Exceptional

25 May 2017

Cesar

Nice hotel at one of the main entrance to the city

The staff is very friendly and the hotel is very well maintained

8/10

Excellent

16 Apr 2017

juan

we have a delay in check in. it was suppose to be at 3 but the room was not ready. they offer free breakfast fir the inconvenience

Family

10/10

Exceptional

24 Feb 2017

MARIO ALBERTO

Excellent for business porpoused

It is a hotel that covers all needs:
Comfort on the room
Open areas
Big parking lot
Excellent restaurant

8/10

Excellent

09 Jan 2017

Verified traveler

Comfortable hotel, convenient location

Overall fine, nice breakfast. Slightly dark room but comfortable.

8/10

Excellent

09 Dec 2016

Sara

Came for business and a little relaxation. It was nice. Small garden view room but nice service and stay. Very accommodating.

10/10

Exceptional

07 Sep 2016

Dhiraj

nice and easy

It was a business stay, nice a comfortable rooms with fantastic bar and restaurant .. perfect to relax after long work days.

6/10

Pleasant

30 Jul 2016

Horst

Overpriced business hotel next to highway

Breakfast -extra charge, Internet -extra charge, Room condition -outdated.

Just across the street is a brand new hotel which has it all-in-one for some twenty bucks less.

8/10

Excellent

14 Feb 2016

AleSanDFW

Doing business in Puebla

Spend a couple of night in Puebla, great location, good acomodations.

10/10

Exceptional

04 Aug 2015

Verified traveler

When i made the reservation in the app it said the size of the beds was king, only when i got there, i got queen size beds instead. Other than that the service was really good and the room was very comfortable.

Family

10/10

Exceptional

26 Jan 2015

Jorge B.

Great trip to Puebla

Excellent hotel, from 1970's but still looks modern and very well kept. Nice gardens and pool. Also very quiet, despite being close to main streets. The room small, but very confortable, with a view to the garden and pool. Excellent bed and pillows and linen. The restaurant is excellent with good atmosphere and great food and really make you feel in an upscale place.The buffet breakfast was excellent.

10/10

Exceptional

13 Jan 2015

Verified traveler

Very nice hotel

Nice hotel. Nice stay overnight for business.

10/10

Exceptional

18 Dec 2014

Juan Carlos

Awesome

Very attentive staff

Partner

6/10

Pleasant

29 Aug 2014

Sergio

it's ok

it was ok

8/10

Excellent

29 Aug 2014

CapAmazing

Great... Except

I enjoyed my time here, great hotel. Except when we booked the hotel part of the reason we picked this hotel was for the wifi and tennis court. It says it has free wifi, but its ONLY IN THE LOBBY, you have to pay to have it in your room. And the tennis court is broken, and it looks to have been broken for a long time now. Still great hotel, just know these things before you book.

Partner

10/10

Exceptional

26 Jul 2026

Sergio A.

Todo muy bien, excelente atención y servicios de comdia

10/10

Exceptional

12 Jul 2026

Luis Alejandro

C

10/10

Exceptional

11 Jul 2026

Luis Alberto

Todo bien

Business

10/10

Exceptional

29 Jun 2026

salvador

no hubo luz.

Family_with_children

8/10

Excellent

22 Jun 2026

Omar

Lo mejor es la atención y es bonito el hotel aunque un poco descuidado , las habitaciones muy simples y con pocas amenidades

Partner

8/10

Excellent

17 Jun 2026

DAVID

-

Family_with_children

4/10

Poor

11 Jun 2026

TITO ISRAEL

En la habitación andaba volando una cucaracha mientras dormíamos, una más se encontró en el armario, al segundo día limpiaron la habitación pero no rellenaron el jabón de cuerpo, no volvieron a colocar.botella de agua, llego personal de mantenimiento para verificar y fue amable, en el checo out se expuso pero sin comentarios del personal de recepcion

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Luis Miguel Soria

Habitación cómoda, limpia y amplia.
El personal muy amable en todo momento
El servicio de restaurante muy bueno en variedad y excelente sabor
Regreso sin duda

8/10

Excellent

04 Jun 2026

Lorenttia

En la habitación que nos tocó, estaba deteriorada, no servía una lámpara del baño y la bañera estaba

6/10

Pleasant

24 May 2026

John T

Ven esos lindos camastros que aparecen en la foto y te dan ganas de ir a tirarte junto a la alberca? No existen!! Si, alguien pensó que sería buena idea dejar sillas ahi en lugar de camastros... DIOS!!!

Partner

8/10

Excellent

22 May 2026

Ada Maribel

Todo fue excelente, excepto la comida en el restaurant, se tardaron mucho en llevar los alimentos , el servicio fue malo, sin embargo al día siguiente la atención en el bufet fue excelente

Partner

10/10

Exceptional

22 May 2026

Nirza

The pool was very cool

Partner

4/10

Poor

22 May 2026

Valeria

Los cuartos están súper viejos, súper mal cuidados. La alfombra está terriblemente sucia. Los baños están viejísimos y se ven sucios ya de lo viejos que están. La tina tapada.

Rente 3 habitaciones y 1 de ellas cuando entramos estaba inundada completamente, sin línea telefónica, de todas las luces solo prendía una sola lámpara en todo el cuarto; no había control de la TV. Todo mal en esa habitación.

Pedimos cambio y el personal amablemente nos cambió a otra habitación donde todo estaba ok.

Le urge una remodelación, está VIEJÍSIMO el hotel

Friends_and_family Family

8/10

Excellent

21 May 2026

adriana yanett

es un hotel cómodo, con personal muy amable, limpio, todo le funcionaba

Self

10/10

Exceptional

20 May 2026

Neftis

Cómodas habitaciones, servicio de alta calidad en general, un hotel muy bonito. Alimentos muy ricos.

10/10

Exceptional

18 May 2026

SAUL

Todo excelente 👍

6/10

Pleasant

18 May 2026

LUIS ALBERTO

Esta un poco vieja

Partner

10/10

Exceptional

17 May 2026

Sergio

La locación de el hotel es excepcionalmente buena. El predio es muy bueno, ya que no te sientes encerrado en un edificio. La propiedad es antigua y bella. Sin embargo, las habitaciones ya necesitan una buena remodelación.

La cama, ropa de cama y ropa de baño de excelente calidad

Hay que mejorar aspectos como secadora de cabello y cafeteras en cuartos

Renté tres habitaciones y todas estaban igual

Friends_and_family Friends

4/10

Poor

16 May 2026

Miguel Angel

El hotel es excelente, las amenidades, limpieza, restaurante y el personal que nos atendió guiándonos a la habitación genial. Desafortunadamente en front desk la Srita Andrea Serrano nos trató de una manera altiva, arrogante y confortativa hasta incluso discriminatoria al indicar que no tenemos un dólar para pagar el servicio de internet. No dio solución a la solicitud de un espacio para poder atender una videoconferencia y es por eso que mi calificación a la estancia es baja. Sugiero re considerar la elección de su personal ya que por una persona con actitud re probable dañe la imagen del hotel y del resto de los colaboradores. Aprecio tomar cartas en el asunto.

Family_with_children

10/10

Exceptional

14 May 2026

MOISES

Excelente, especialmente el personal de limpieza.

Family_with_children

10/10

Exceptional

04 May 2026

Catherine Tim Eileen

La alberca no tiene calefacción, no hay camastros. Considero que es basico
La atencion del personal muy buena, la habitacion limpia.

Partner

8/10

Excellent

02 May 2026

Felix

El aire acondicionado de una habitación 1508, no funcionó el aire acondicionado,
En al recepción una Señorita me dejó en la línea en un par de ocasiones, llamé desde la habitación para preguntar cómo conectarme al internet.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

José Luis

Excelente ubicación, habitación tal cual como se indicaba en la página, muy tranquila zona

Partner

10/10

Exceptional

17 Apr 2026

MARIA

Buena experiencia - muy recomendado