Best Western Hotel San Pedro Puebla

8/10

Excellent

22 Aug 2023

JUAN

Me gusta la arquitectura antigua colonial

Leisure Self

10/10

Exceptional

30 Jun 2023

Elias

Safe and courteous

Leisure Partner

10/10

Exceptional

06 Jul 2022

Delia

Restaurant staff was not great at all, they made us wait 20 minutes before taking our drink order when there were only 2 tables for them to serve, ours and another

Leisure Family

6/10

Pleasant

22 Nov 2021

Feliciano

I did not like the rooms you could hear everything from the next room and when we checked in the gentleman was very rude

Leisure Family

10/10

Exceptional

08 Aug 2021

Verified traveler

historical

Leisure Family

2/10

Poor

05 Apr 2021

Verified traveler

The hotel is in desperate need of basic repairs and upgrades throughout. It is dirty, loud, uncomfortable and the personnel was inadequate and unprofessional. I had numerous complaints which were ignored: room with no air conditioning; pool remained open until 10:30 pm even though it was supposed to be closed at 9:00 pm.:

10/10

Exceptional

01 Nov 2020

Joanne

Charming hotel

Lovely hotel in the center of Pueblo! Conveniently located and easy walking distance to zocalo. They are doing a great job in this difficult time of COVID!

Friends_and_family Family

10/10

Exceptional

21 Sep 2020

Salvador

I honestly loved this hotel

I loved everything about this hotel! with so many restaurants literally around the corner from it and a Starbucks across the street, I highly recommend it. the room was very spacious had a cute balcony view, the jacuzzi tub was a big plus as well . The pool was at a great temp. And the restaurant was really good with affordable prices I recommend the chilaquiles. I plan On going back one day just to stay here again lol

Friends_and_family Family

10/10

Exceptional

14 Jul 2019

Verified traveler

Love the location! The hotel is close to everything. I would go back to this hotel anytime!

Leisure Family

2/10

Poor

20 Jun 2019

Brissa

Terrible

The first night at 1 am we had to change rooms because the air conditioning was not working, for the next night we changed rooms again because we did not have electricity, for the third night they almost changed us again because the TV did not work but We decided not to change because we were tired of changing so much, I decided to rent one more night and pay at the hotel and after so many inconveniences they were charging us double the night from Saturday to Sunday without respecting that we had already paid for 3 previous nights

Family

6/10

Pleasant

04 Feb 2019

Verified traveler

The location was excellent but the hotel was not as expected. The bathroom smelled terrible and we were moved to another one that had the same smell but the smell was not as strong.
The second room did not have a blow dryer and one of the toilet papers had a big stain. I put it aside so it was changed.
The next day we left and came back at 5 pm and the room was unmade. It took 2 phone calls to get someone to clean it. And the stained toilet paper was left again.

Leisure Family

6/10

Pleasant

13 Jan 2019

Rosebel

My parents have been staying at this hotel for the last few years. This was my first time at this hotel and I was not impressed. The bathroom has no exhaust so when I took a nice hot shower, the steam created a very slippery floor in the bathroom. There were some lightbulbs missing. The shower flooded while I was taking a shower. There was one night when loud music was playing somewhere in the hotel until past 2300 then you could hear everyone still screaming outside. On the bright side, the location was excellent, the room was nice and clean and staff were very attentive and helpful.

10/10

Exceptional

01 Jan 2019

Verified traveler

All good loved the location recommended it to friends great service very helpful staff

6/10

Pleasant

25 Dec 2018

Verified traveler

They don’t have heaters, in winter is cold.
Is an old hotel and is not reformed.

Leisure

8/10

Excellent

29 Nov 2018

David

Nice comfy hotel best thing location near el zocalo restaurants,coffee shop,xoxo,just perfect...

8/10

Excellent

24 Sep 2018

kyra

nice hotel would stay again

The hotel is centrally located a block from zocalo - we were not aware but they are doing major remodel during our stay so we ended up moving rooms. I would double check if they are done with remodel before you book if that matters to you. We spent most of the day out exploring so it was ok for us.

Partner

8/10

Excellent

17 Sep 2018

kyra

Great location

This hotel it's close to everything but they were remodeling while we were there I'm sure it will be gorgeous when they're done so you might check and make sure they're done remodeling if you mind the noise they really tried to keep it after 8 in the morning and done by 6 at night

Partner

2/10

Poor

24 Jul 2018

Verified traveler

Poor Hotel Experience

My experience at this hotel was very poor. First of all the pool area was under construction. Therefore, it wasn't open until 4pm and it only remained open for a couple hours. Also there was yellow tape all around their lounge area by the pool which didn't make me feel safe at all. Moreover, their hot tub wasn't even working. Later when we decided to got to the rooftop, this area was a joke. It was under construction an not available for the public which their website doesn't inform you of. To top it off our room smelled terrible and when I went to the front desk to ask if I could be moved to another room, the front desk agent agreed to do so but they placed me in a room that didn't have a working A/C unit and I was simply told I would have to use a fan. Also when I asked about the rooftop, the front desk agent said that it was Orbitz fault for not having it listed as under construction, but he claimed that this was stated clearly on their website which was a lie. When I pulled up the website the front desk agent changed his answer and said that in order to get specifics about the hotel we would have had to make the reservation directly with the hotel over the phone. Lastly, we were woken up around 7am by the noise of construction within the hotel. Overall, this hotel is a joke and this has been one of the worse hotel experience I've ever had.

2/10

Poor

28 Dec 2017

Leonel

Horrible

This place its totally bad they have a bad smell in all rooms...
They dont have Heter too
And its under construccion

Family

8/10

Excellent

09 Nov 2017

Kenia

nice hotel, close to the plaza

Everything was great, location, prices, except not hot water it was just warm

6/10

Pleasant

02 Nov 2017

Sandi

Girls trip for dia de los muertos

We stayed in this hotel in January and liked it so much we came back. it seemed to have lost a little luster in the last 10 months - not related to minimal earthquake damage (no elevator).

10/10

Exceptional

31 May 2017

Rodolfo

Nice place in the middle of Puebla

We loved the Hotel. Perfect location good sizes rooms and the balcony was great.

Family

4/10

Poor

25 Dec 2016

Manny

Hotel is located a block from zocalo and Cathedral

Hotel is on a great location. It just depends what you want. If you are on s budget, and want to stay on a decent hotel, San Pedro is the answer. Price is excellent.
The hotel is a bit run down, owners obviously have not taken care of the place. There are towels left on the hallways for days. The main areas: lobby, restaurant, and pool are clean.
The rooms are spacious, we had two beds and connecting rooms which we needed. Clean room, outdated tv, but functioning wifi a plus!
The bathroom is another story, it is old, poorly maintained in urgent need of a renovation. But everything worked, we had hot water.
Bottomline is price and what you are willing to sacrifice.
The hotel has free parking and the garage attendants are the ones who are amazing.
The people at the restaurant are also very attentive, unfortunately it takes forever to get your meal, and it does not come out together for the whole table.

8/10

Excellent

06 Nov 2016

Guadalupe

Nice hotel, reasonably priced, walking distance

Very nice place, the only complaint is people screaming at early morning, other than that, I will recommend this hotel

6/10

Pleasant

22 Jun 2016

Julio

Needs more welcoming service.

The peiple in the reception desk lack welcoming manners. Very cold reception desk. AC wasn'nt working. We were told for 3 days that it would be back and only worked for a couple of hours.
Lots of mosquitos.
Good location cleaning crew was nice.

Family

6/10

Pleasant

19 Apr 2016

Verified traveler

Restaurant staff was attentive and quick.
Receptionists were helpful.
Nice pool area.
Wasn't impressed with the room. A bit dirty.
Bathroom tiles had stains. Bathroom light was coming off from the ceiling.

2/10

Poor

18 Apr 2016

Verified traveler

Horiffic

When we arrived and checked in the staff were very nice and friendly. But they neglected to inform us of the problems the hotel was experiencing with the plumbing. Two of the rooms had no water and the other the sewerage wreaked the room. We returned to the reception to complained and met a couple checking out because they had no water for two days. The clerk did not want too cancel our reservations because it was booked by expedia but the Manager came to our assistance and explained to expedia the problems the hotel was experiencing and the
hotel cancel as well as expedia. It's eight at
night in Puebla Mexico with no where to stay
for 6 adults and four children.

2/10

Poor

04 Apr 2016

Lucy from LA

Noisy hotel. Bad service all around

Very rude front desk personnel. Took 2 hours to get my room clean. No pool service and only one server. AC not working in room. Sewer smell in room 322. Pool hours not honored so loud guest late into the night. Pool is filthy.

6/10

Pleasant

31 Mar 2016

Carlos

One day hotel only

Shower & toilet were dirty and falling apart. Towels and bedding sheets were old. The bathroom smell like drainage the entire stay. I wouldn't recommend this hotel for more than one day.

Family

10/10

Exceptional

14 Aug 2015

Kimberly

Puebla, Mex

We loved the oversize bed and room view. The food a music for breakfast was excellent. Thanks for the accomodations!

Family

8/10

Excellent

24 Jul 2015

Sean

Expat road trip

Overall, the hotel is great. I would say good value for the price. I did not have a chance to see the terrace like I had wanted but the pool was clean and I got in even though it was raining. The shower was not big enough for 2 people but we made it work. The AC worked very well. It is very close to the Zocalo which has some great restaurants. I would recommend this hotel to others.

6/10

Pleasant

12 May 2015

Shelley

May 2015

Great location, pool side room was very noisy and pool staff allowed kids to stay swimmimg past pool closing time even after I complained. Very noisy. Hard bed. Day staff were great

Partner

10/10

Exceptional

08 May 2015

donald

Great getaway in Puebla

Great place for a business meeting or even a couple getaway. While it is in Puebla, you would never know that you are in the city. The hotel is a beautiful hacienda with large trees and immaculate gardens.

I have stayed here many times and always found the service to be excellent.

6/10

Pleasant

07 Apr 2015

Fred

Good location but bad choice.

Service was good. Room was much smaller then appeared in pictures. What kind of wide angle lens did they use to give that optical illusion.

The bath room smelled of sewer because they did not properly plumb the shower (not unusual in an old Colonial) or sink ( a very easy fix.)

The beautiful blue pool you see in the photos has a scary green tint and dirt floating on top.

8/10

Excellent

07 Apr 2015

Joseph

Enjoyed San Pedro Hotel and location.

We spent several days including Good Friday at the San Pedro Hotel and found it comfortable, clean and the entire staff to be very helpful when needed. The location in relation to the main square and other historic sites was a very short walk. If I had to complain about anything, it would be noise. Our room was adjacent to the pool and it can get noisy if your there during the day. My wife and I were both sick one day so that would be our only reason to be in during the day. Our son had a room facing the street and he had a trumpet player outside his room on the street. Other than that, I would not hesitate to stay there again. Really enjoyed Puebla!

Family

8/10

Excellent

09 Feb 2015

Randolph

Posada San Pedro - it's fine, but...

Posada San Pedro is centrally located, one block from the Zocalo.
Built in 1542, remarkably well preserved for it's age, yet a bit dated by today's standard. The pool is more of a wading pool than a swimming pool.
During the day they play a local pop music radio station throughout the hotel. Mercifully they turn it off at night. All in all it's fine, though there are numerous hotels in the area that I can only imagine would be better.
We had a good time but I would not stay there again. Fine for the price.

Family

2/10

Poor

07 Jan 2015

JNPJ

DO NOT STAY HERE!!!!!!!

WORST HOTEL STAY EVER! I BOOKED 2 JUNIOR SUITS AND THEY TRYED TO GIVE ME BASIC ROOMS AFTER COMPLAINING THEY GAVE ME THE JUNIOR SUITS I HAD RESERVED , I TRAVEL AT LEAST 4 TIMES A YEAR AND HAVE NEVER HAD SUCH A HORRIBLE EXPERIENCE . THIS HOTEL SHOULD BE CONSIDERED A MOTEL . ROOM SMELLED LIKE MOLD, JACUZI HAD CRACKS AND FELT LIKE IT WAS GOING TO COLLAPSED RIGHT UNDER YOU, BUILDING NEEDS CONSIDERABLE AMOUNT OF REPAIR AND MAINTENANCE. IT TOOK STAFF TWO DAYS TO OPEN THE SAFE IN THE ROOM AND ONLY BECAUSE MY HUSBAND AND I KEAPT CALLING RECEPTION EVERY 10 MINUTES THE 2ND DAY. WOULD NOT RECOMMEND THIS HOTEL TO ANYONE NOT EVEN MY WORST ENEMY.

10/10

Exceptional

04 Jan 2015

Francisco

Excellent!

It was a very nice experience!

Family

10/10

Exceptional

24 Dec 2014

Diane

Fabulous location close to the zocalo (square)

Very friendly and helpful staff. The location was perfect, one block from the huge square and walkable to everywhere in the historic center.

8/10

Excellent

09 Dec 2014

Carlos F

Besides that very good

Only for parking the car the man was very rude

Family

10/10

Exceptional

01 Oct 2014

A.G.

great stay

Just a great stay in mexico

8/10

Excellent

21 Jul 2014

Antonio Gonzales

great time

Nice hotel near zocolo

2/10

Poor

18 Mar 2014

The One Jesus Loves

MAYBE GOOD WHEN IT WAS NEW, BUT TODAY IT IS HORRIBLE!

I am very careful to read the reviews to make my hotel accommodations, and I was very surprised to see the glowing reviews of this hotel because frankly I cannot imagine it even having ONE STAR. If sleep is important to you, than you definitely need to book somewhere else. I never have problems sleeping, thank GOD! but the noise was excessive (inside the hotel) and as though that were not enough the beds were so hard that my whole body was in pain as a result. I do like firm beds but this was a very hard bed, not firm. After the first night I thought i had injured my ribs, which became amusing because of course I had not but the pain was ridiculous. The bathroom was dirty and even after the room was \"cleaned\" the bathroom remained dirty. I had to wash the sink because it was unacceptable to have it like that. The shower area had mold both on the walls and corners of the floor. In my opinion bleach would have removed most of it and at least made it less obvious. The towels were absolutely disgusting, they were gray when they should have been white. It was really very uncomfortable to dry my face with them seeing how dingy they were. The pool area, I must mention, was glorious and the people that work there were very wonderful but unfortunately it does not compensate for the state in which this hotel is in. With as many hotels as there are in Puebla and many beautiful ones, there is no need to stay here. Avoid it because it is simply not worth it. I would not even give it one star but the rating does not allow me to do so. May your journey be glorious! Puebla is amazing!!! and the churches are slices of heaven! Enjoy!

Family

6/10

Pleasant

14 Jan 2014

IMAR

ok hotel

We choose this hotel because it had an outdoor heated pool and a Jacuzzi but neither of them were working so the extra money we paid was useless...Also at check in they had not yet received our hotels.com booking which made the check in a longer than expected process. Same at check out, they were looking for how much they should charge us and had to prove that the hotel night was prepaid. Breakfast that was included was simple and ok but with only 2 choices. There was a band playing for breakfast which was nice but a bit on the loud side. Did appreciate on site free parking. Staff is nice and helpful even though they were confused due to the fact that they had not received the booking.
Overall the hotel itself is quite nice - old building - but do not stay by the staircase and I would recommend last (4th) floor as noise insulation is not good!

Partner

10/10

Exceptional

04 Jul 2013

Bryan

Puebla visit

My first time visiting Puebla and it is definitely a positive experience. The location and the upgrading of such an old place exceeded my expectations. The staff was always friendly and ready to be of help all the time. Many countries, cities and hotels I have stayed over the years and I would recommend Hotel Posada San Pedro. Thank you for the fond memories. ..... Vistor from Los Angeles

10/10

Exceptional

28 Jun 2013

Bryan

Beautiful city that deserves to be on the world heritage site. Over 2000 historic architecturally beautiful buildings.

2/10

Poor

01 Jan 2013

Traveler

Puebla Family Vacation

The hotel is really old and with very poor maintenance, it screams for a re-model! The staff is very attentitive.
Location is what made us stay there, basically at the heart of T&E historic district, walking distance to all the historic attractions and museums.

Family

6/10

Pleasant

24 Sep 2012

xavier

FOR LONG STAYS IS NOT A RECOMENDABLE HOTEL

the room is small, the TV IS VERY SMALL, LOCATION GOOD,

2/10

Poor

25 Aug 2012

Verified traveler

One ofbthe worst hotels ever!

Terrible. Stay far, far away! Bed and pillows are so uncomfortable. The bathroom was tiny and the shower was disgusting. Employees where less than helpful, and very indifferent and lazy.

8/10

Excellent

01 Jan 2012

Leon

A nice cozy hotel

We've been a couple of times in this place. The rooms are quite comfortable, and pretty clean as well.
It has a convenience store just next door, which is convenient.

Perhaps the location is the highest point, since it is just steps from the \"plaza\" of the town, and quite near all the sightseeing points. And since Puebla does not have a very convenient transportation system, this kind of place is a must in your visit.

6/10

Pleasant

14 Jun 2011

Verified traveler

Neat Hotel but....

....there are a few negatives that really hurt the experience. Things like sewer odor outside and in the building. Shower stall was small with low water pressure.

The restaurant staff was 5 star and the food Excellent and original!

2/10

Poor

17 Dec 2010

masumi

Never stay again

We had a awful experience at this hotel.

1) No water; when we came back to the hotel room after some drink and tried to take shower, there were no water coming from the tub. We called the reception, and waited about 30 min. Then, we had to change the room around 2:00 am!

2) Bathroom was smelly: In both rooms, the bathrooms were smelling bad.

3) Not caring about customers' possessions: We parked our car in their parking and handed them the key as it was valet parking. When we got back to our car, the key was attached to the car and all the car doors were left unlocked.

4) Very noisy club music in weekend: At check in, the receptionist asked us whether we liked a garden-faced room or street-faced one. We chose the garden faced one because they said it was more quiet. But from the evening, very loud and bad-taste music from their night club disturbed us and it continued until midnight. The music was all around the hotel. There were some groups having dinner at the hotel restaurant, I felt sorry for them as they seemed not to be able to have a nice chat because of the noise!

5) Unfriendly atmosphere: The attitude of the staff were not the ones we expect for that class of hotels, which means 'unprofessional'. We did not feel that we were welcomed.

The only 'raison d'être' of that hotel is their very convenient location. It is fair to say that their location is great. Apart from that, only problems.

Partner

4/10

Poor

14 Jan 2026

ABEL

La Habitación no tenia lugar para poner nuestras maletas, solicite una recamara mejor y aunque tenían disponible no la otorgaron.
Tuvimos mala suerte, la recepcionista aunque le indique que nos quedaríamos una semana no proporciono ayuda, puros No, No

Leisure Partner

8/10

Excellent

03 Jan 2026

MARIA DE LOURDES

Personal profesional, pero no hubo estacionamiento disponible

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Cinthia

Todo bien

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Edgar Alejandro

Noche sin poder dormir

todo bien, excepto por unos huespedes molestos que tivieron fiesta y estuvieron haciendo ruido toda la noche.

Friends_and_family Family

10/10

Exceptional

02 Apr 2025

Adriana

El lugar es excelente para tomar un descanso

Leisure

10/10

Exceptional

10 Feb 2025

Consuelo Cortés

Muy lindo, limpio, personal muy amable, el servicio de restaurante muy bueno, calidad precio excelente. El mesero Héctor muy atento, Muy recomendable el hotel y sus alrededores.

Leisure Partner

10/10

Exceptional

05 Nov 2024

Adriana

En general, el servicio es excelente. Cada vez que visito Puebla, que es muy constante cada mes o menos, me gusta llegar a este hotel desde la primera vez que lo conocí. Siempre que viajo entre semana el hotel es para mí :)
He tenido, solamente, como dos situaciones en tema de solicitudes en Recepción, pero comprendo que muchas veces no está alcance pero siempre ellos muy amables.
En restaurante, el Sr. Héctor muy amable. Me encanta cuando llego a encontrar buffet. Me gusta mucho el espacio.

Leisure Partner

8/10

Excellent

31 May 2024

Angel

En terminos generales muy bien

Business Self

10/10

Exceptional

16 May 2024

Adriana

Volvería a hospedarme en el mismo hotel

Leisure Partner

10/10

Exceptional

19 Apr 2024

Adriana

Excelente atención, siempre

Leisure Partner

10/10

Exceptional

27 Mar 2024

Adriana

El hotel se encuentra en una zona bastante apropiada y excelente servicio

Leisure Partner

10/10

Exceptional

23 Feb 2024

Adriana

Muy accesible para visitar muchos lugares. Está muy cercano a todo

2/10

Poor

07 Jul 2023

Eidel

Todavía no entrábamos al hotel cuando ya estábamos recibiendo un mal trato por parte del gerente Jaime. Aún estando en el carro nos dijo que no podíamos dejarlo en el estacionamiento del hotel porque supuestamente “tenía cupo lleno”, cuando lo que estaba haciendo era darle trato preferencial a gente que no estaba hospedada en el hotel. La solución que nos dio el gerente fue dejar el carro en una pensión enfrente del hotel y que después de cierto horario nosotros debíamos pagar la pensión. A lo cual nosotros no estuvimos de acuerdo, ya que debía de existir preferencia para los hospedados. Sin embargo, el valet parking nos comentó que existía disponibilidad. Por otro lado, el baño de la habitación tenía residuos de heces fecales, al reportarlo, la respuesta fue que eso era trabajo de otra área. Hicimos una reservación de una habitación doble porque éramos cuatro personas, al pedir más toallas (solo nos dieron tres) nos dijeron que no podían darnos más. Además de esto, el gerente Jaime hizo un comentario en el cual nos dio a entender que éramos mentirosas porque no podíamos entrar más de 2 personas a una habitación doble. En general, el trato del gerente fue irrespetuoso, prepotente y soberbio. Mi recomendación es que no se hospeden en este lugar, ya que parece que pagué para ser tratada de la peor manera posible.

Leisure Friends

10/10

Exceptional

06 Dec 2022

ROSA MARIA

El edificio es muy atractivo, solo que dos veces olvidaron dejar shampoo, crema y jabón, tuve que solicitarlos

Leisure Family

8/10

Excellent

03 Sep 2022

ANTONIO VARGAS

Comodo, bien ubicado, tranquilo

Leisure Partner

8/10

Excellent

27 Jul 2022

Roberto

Habitación 324 excelente ubicación, sin embargo en el piso de arriba, durante varias horas había mucho ruido, movían muebles, demasiado ruido por varias horas y muy molesto, desconozco si esta habitación que da a la párate superior de la 324 sea habitación o bodega, ya que parecía que estaban haciendo reparaciones, pero hay que cuidar ese detalle ya que mi visita fue de descanso y el tema del ruido fue muy molesto los dos dias.

Leisure Self

10/10

Exceptional

21 Dec 2021

Israel

Me gusto en general todo, buen servicio, muy limpio, buen ambiente, habitaciones cómodas,

Business Family

6/10

Pleasant

28 Nov 2021

JORGE

Hay una mala organización por parte de las personas que acomodan los autos, estacionan los vehículos que van a dejar el hotel en la entrada de los autos y bloquean el acceso al estacionamiento, la persona salió y me dijo que no me podía meter y que me fuera a dar vueltas hasta que se desocupa el lugar..

Leisure Family

8/10

Excellent

28 Sep 2021

Julio Vera

Ubicación y precio

Leisure Partner

2/10

Poor

19 Jul 2021

Ana Martha

Instalaciones en mal estado

El aire acondicinado no servia, el baño tenia esta muy sucio y descuidado, las camas se movian mucho, no contaba con caja fuerte dentro de la habitación. Para el precio que pague tenia muchas deficiencias la estancia.

Friends_and_family Family

8/10

Excellent

05 Feb 2021

José Luis

Ojalá mejoren la calidad de estos servicios

La habitación que nos dieron no servia él aire acondicionado , nos facilitaron el control y ni aun asi... el restaurante pesimo servicio nos habian dicho que tenian carta y a la mera hora solo huevos ... y ni siquiera bebidas ... la alberca solo dejan usarla hasta las 8pm ...creo q deberian de poner atencion ya q en general es un hotel que me agrada y conozco desde hace varios añosm

Business

10/10

Exceptional

21 Jan 2021

Sylvia

Cumplen con las medidas sanitarias, lo cual me da mucha seguridad. Todo estuvo excelente.

Business Family

4/10

Poor

29 Dec 2020

Verified traveler

Esperaba más de la habitación por el precio que pague ya que me he quedado en hoteles aquí en puebla con el mismo precio y las habitaciones son mejores. La habitación de este hotel es muy pequeña, descuidada y se escucha reído de otras habitaciones.

Business Family

10/10

Exceptional

27 Dec 2020

ROBERTO

Es una excelente opción si se quiere tranquilidad y sobre todo estar cerca del zócalo, el personal muy amable. Posiblemente el único detalle que veo en el lugar es la alberca; creo que se puede mejorar la limpieza del agua.

Business_and_leisure Family

8/10

Excellent

21 Dec 2020

Reynaldo Tamayo

10 minutos de espera para que alguien atendiera recepción, nadie estaba ahí y eran las 6:30 pm!!!

Friends_and_family Family

10/10

Exceptional

07 Oct 2020

Marcos

Excelentes habitaciones, amplia... Me agrado que tuviera un área exclusiva para convivir dentro de la habitación

Business_and_leisure Family

10/10

Exceptional

17 Mar 2020

Dulce Midori

Instalaciones bonitas y céntrico

Friends_and_family Family

4/10

Poor

09 Jan 2020

Verified traveler

No había lugar en el estacionamiento.
Habitaciones viejas en mal estado

Leisure Family_with_children

6/10

Pleasant

30 Dec 2019

PATTY

Tardaron más de 40 minutos para hacer el check in. Ya que comentaron que Expedia no había enviado la reservación. La habitación entregada no tenía toallas, se solicitaron y tardaron en entregarlas por el cambio
de turno.

Leisure

8/10

Excellent

30 Dec 2019

Leopoldo

Falta estacionamiento

Muy buena pero el estacionamiento es un problema, no había lugar y el estacionamiento con el que tienen convenio, además de que cuesta, no aceptan camionetas 😛.
Fuera de eso, excelente!!

Family

8/10

Excellent

30 Sep 2019

Edda

Todo excelente, el personal amable y muy buena ubicavion

Leisure Family

10/10

Exceptional

30 Sep 2019

Gustavo Erick

excelente servicio

comida muy rica y la habitación con muy buena recepción de internet, la habitación muy confortable, en una zona excelente para conocer Puebla

10/10

Exceptional

17 Sep 2019

Verified traveler

Me gustó su localización, el personal, los servicios en general son buenos.
El estacionamiento es difícil porque es muy pequeño y el ruido de zonas comunes es muy cercano a la habitación

Leisure Family

10/10

Exceptional

02 Sep 2019

Verified traveler

Ubicación estacionamiento areas verdes alberca atención personalizada

Business Family_with_children

4/10

Poor

19 Aug 2019

Verified traveler

Expedia, muestra habitaciones ejecutivas con dos camas queen size, el hotel argumenta que habitación estándar y ejecutiva, es igual, camas matrimoniales, mismo tamaño, solo cambian muebles de madera a metal. Mi frustración, es la información equivocada que muestra expedia y que el hotel no se hace responsable.

Leisure Family

2/10

Poor

16 Aug 2019

Marcela

Pésima experiencia... mucho ruido todo el día. No se puede dormir!!
Sucio y en mal estado los cuartos.

Friends

8/10

Excellent

03 Aug 2019

Verified traveler

en las mañanas al salir de la habitación se encontraba con un cerro de sabanas y toallas que no permiten el paso del huesped y menos si se circula con maletas

Leisure Family_with_children

8/10

Excellent

23 Jul 2019

Martín

El servicio fue muy cálido y atento, aunque sentí que el agua de la piscina estaba un poco fría

Leisure Friends

8/10

Excellent

10 Jun 2019

Verified traveler

He estado en otras ocasiones y esta vez habia charolas de comida en el piso del pasillo,eso da mala imagen y se veia un pico sucia la alfombra.

Business Family

8/10

Excellent

20 May 2019

Verified traveler

El hotel en general estaba sucio, todas las areas, desde que entramos hasta que nos fuimos estuvo sucio

Leisure Partner

2/10

Poor

23 Apr 2019

Verified traveler

Mala limpieza y atención así como las instalaciones están descuidadas

10/10

Exceptional

20 Apr 2019

Verified traveler

Esta en una excelente ubicación, perfecto para poder dar la vuelta en el centro sin problemas, las habitaciones y el servicio son impecables.

En temporada alta el estacionamiento se llena rápido, pero hay algunos más muy cerca.

Leisure Family

10/10

Exceptional

19 Apr 2019

Cuauhtémoc

excelente servicio por parte de personal. muy atentos

Leisure Family_with_children

8/10

Excellent

30 Mar 2019

Verified traveler

Très agréable terrasse interieure.
Mais le petit déjeuner était moyen.
Merci

Leisure Partner

6/10

Pleasant

26 Mar 2019

Angel

Es un hotel muy bonito y la localización es excelente, todo queda cerca. Pero nuestra experiencia fue no muy buena. El minisplit empezó a hacer ruidos a las 3:30 de la mañana, no pudieron callar el aparato por lo que a esa hora tuvieron que cambiarnos de habitación y para acabarla por algún motivo el personal de limpieza estaba golpeando la pared de la nueva habitación a la que nos cambiaron. Fue un tanto incómodo la estancia. Pero no me atrevería a recomendarlo.

Leisure Family

10/10

Exceptional

01 Mar 2019

Verified traveler

Me gusto todo excepto la limpieza de los baños.............................

Leisure Partner

6/10

Pleasant

18 Feb 2019

Verified traveler

Lo que me sorprendio fue el nuevo elevador que instalaron, y lo desagradable fue que la habitacion que nos asignaron no estaba lista por lo tanto nos asignaron otra habitacion y a esta le faltaba la cortina del baño. Comente con el personal de recepcion y la explicacion que me dieron fue exceso de visitantes hospedados.

Friends_and_family Family

10/10

Exceptional

17 Feb 2019

Verified traveler

Personal atento y amable
Buena limpieza y cuartos confortables, muy tranquila la estadía en el hotel

Friends_and_family