Club Bali Family Suites at Legian Beach

Indonesia , Bali
BALI, Jl. Werkudara No.526, Legian, Kuta
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75 reviews shown

4/10

Poor

08 Nov 2025

Troy

Room not clean sewage broken out window generally run down poor service

Friends_and_family Family

4/10

Poor

11 Sep 2025

Lisa

Perfectly located and fantastic facilities at the resort. The resort and resort staff were lovely. The Club Bali apartments however I would not stay again. The whole time the air conditioner leaked, literally water all over the tiled floor, had to keep putting towels down on the floor, told them a few times and never fixed. It says there’s house keeping daily and 24 hour reception. When actually house keeping was every second day, one day we got back and didn’t have towels, when asked they said they were still washing them. Had to use half of them to clean up the floor. Reception was only open 9-10. Not a big deal but shouldn’t advertise it everywhere if it’s not true. The biggest annoyance was the fact that I had arranged late check out before we arrived, all in writing and they confirmed how much it would cost ($40) on the last day I got multiple phone calls and texts and people coming up to me saying I was late to checkout. Even the cleaners. I showed them the proof I had a late checkout till 6pm. Then even after that they said yeah ok $50 extra. I told them no I had already arranged it and it was $40. To that I was told oh special price for you. No that’s the price you gave. Even at 4.30pm staff were asking my daughter when we would be checking out!! Unbelievable! Went and checked out at 5pm and within 30min I was getting phone calls wanting money even though they had my card details. Now I need to make sure they don’t take more than $40. Next time we will stay elsewhere

Leisure Family

10/10

Exceptional

03 Sep 2025

Ashley

Great place great position for everything Bali

8/10

Excellent

24 Aug 2025

Brian

Good accommodation.

Leisure Family

4/10

Poor

20 Aug 2025

Peter

Very rundown..toilet needing repairing 4 times
Water leaking from ceiling in lobby nothing being done about it

8/10

Excellent

07 Jun 2025

Shenae

Recently stayed here with my two young daughters. We stayed in a 1 bedroom apartment with a sofa bed. Was quite an outdated room but my god it was worth it. It was cleaned every second day + staff & management just went above and beyond to cater our needs. Manager even taking me to and from dentist appointments no money asked for! With the use of jayakarta resort amenities such as breakfast and kids swimming pools ect. I would definitely stay here again!
Affordable and amazing thank you club Bali

Leisure Family_with_children

6/10

Pleasant

20 Apr 2025

Geetha

Good stay but facilities were ageing and in need of repair. Great location but not so great for families....too noisy and chaotic.

Leisure Family

2/10

Poor

18 Feb 2025

tessy

Was a great hotel once upon a time, is a run down place thats in need of a renovation now

Friends_and_family Family

2/10

Poor

06 Feb 2025

Joelle

Our son was seriously injured at this hotel due to negligence by the staff. DO NOT STAY HERE.
The property is extremely run down and not taken care of. There was a rat in the roof, it was mold and bug infested, and the air conditioners leaked water creating puddles on the slippery tile floor. Maintenance came and 'fixed' the AC.
But the issue kept occurring. Our son ended up falling and hitting his head so hard we had to take him to the hospital for a CT scan of his head. The manager did not care. We finally got him to agree to cover the hospital bill as our son was injured so to property negligence. Since we left, he has avoided our phone calls and pretends there is no manager. This place does not care about the safety of their guests and families. DO NOT STAY HERE.

Leisure Family_with_children

6/10

Pleasant

30 Jan 2025

Stacey

The location and shared facilities of the Jayakarta Hotel that you have access to are good, however the state of the two bedroom suites was very disappointing. Heavy mold smell with black mold throughout the air conditioners which look like they hadn’t been cleaned in years to the worn and torn curtains and furniture. Overall I guess you get what you pay for.

Leisure Family

10/10

Exceptional

13 Jan 2025

Drew

Had a massive gastro outbreak no staff attempting to deep clean or manage situation shares facilities with jayakarta. Apartment dirty and furniture old and dirty and uncomfortable bedding

Leisure Family_with_children

10/10

Exceptional

05 Dec 2024

Cara

Lovely staff!

6/10

Pleasant

26 Nov 2024

YI CHE

This is part of the jayakarta hotel property.
The club Bali family suites is a little run down and old… and in need of a refresh/redecorating/renovation. But if you are out of the room most of the time enjoying other activities in Bali… it won’t matter too much.

Staff do try their best. Seems like they also know the place badly needs a refresh

Leisure Family_with_children

6/10

Pleasant

07 Nov 2024

Laura

When we first arrived we thought that we had been conned.. the property actually sits inside another beautiful resort which is what is pictured, the property you are paying for is very old and run down looking. But we thought we wouldn’t be in the room much so it would be okay.
We booked a family suite for 2 adults two children, one queen bed and a sofa bed, one tiny thin sheet for the main bed and the air conditioner was broken and stuck on 20 degrees which sounds great but it gets very cold over night.
We asked for pillows and sheets for our kids
We got one small decorative pillow and a thin blanket that was stiff with age and they claimed that’s all they had. And the lounge air con was also broken. 4 remotes in the room for two air cons and none actually controlled the units.
We asked for more towels they were stained heavily. The bathroom has mould and the shower head is so built up with grime that the water can barely get through. This was all in the first hour. So we thought we would visit the beautiful pool, asked for pool towels and were again handed tomatoe sauce stained towels, and were told there was actually no pool on site and we could use the other resorts pool and facilities. We asked for blankets and pillows throughout the stay and were met with them not having enough. We got Bali belly and spent 12 hours listening to hammering on our wall whilst they renovated the room next to us.
The resort that was pictured in the ad that we could use was beautiful.

Leisure Family_with_children

6/10

Pleasant

04 Nov 2024

Charlotte

Some apartments better than others, bed was comfortable
We had small balcony, friends had big balcony in complex opposite. Not bad for price in good location close to restaurants, shopping and coffee. Felt safe, cheap option for families if no interconnecting rooms available.

Leisure Family

10/10

Exceptional

25 Oct 2024

Simon

Was amazing walk down to jayakata alsome pool and good food overall recommend this place we stayed 5 nights with our 3 kids and loved it

Leisure Family_with_children

6/10

Pleasant

13 Oct 2024

LINDSAY

Leisure Family

6/10

Pleasant

29 Sep 2024

Uzair

Very small hotell with rooms. Not same as expedia post. They are using from other places nearby.

The staff were lovely. Just the hotel wasn't we expected

Leisure Partner

10/10

Exceptional

15 Sep 2024

Holly

Was very good for the price. Some rooms are better than others though. I recommend a two bedroom apartment.

8/10

Excellent

26 Jun 2024

Nicholas

The staff are friendly and helpful , the building is a little dated and could do with new mattresses but overall clean and comfortable

Leisure Family_with_children

10/10

Exceptional

09 Jun 2024

JEFFREY

Nothing was a problem for the staff. We felt comfortable and safe.
The room was clean, fully Air Conditioned with plenty of clean water to drink.
This is our second time in Club Bali located on the grounds of Jayakarta and you can't beat it for value.
Thanx from Jeff & Karen

Leisure Partner

10/10

Exceptional

08 Jun 2024

MARIANNE

Staff were excellent.
Its a bit of a fixer upper but clean.
Only had one issue we had no hot water ti shower. We were offered to change rooms but as we were only there 3 days we decided not to change rooms.

Leisure Family_with_children

2/10

Poor

22 May 2024

Rhys

We didn’t like it and left

6/10

Pleasant

13 May 2024

Sherie

The location was amazing and the wider property was enjoyable however the rooms need some maintenance and updating.

Leisure Family

6/10

Pleasant

21 Apr 2024

brittney

Great location but the rooms where a little old and cleaning/ housekeeping is every 2 nd day not daily

Leisure Family

8/10

Excellent

03 Apr 2024

Lucy

Great staff, loved that we could have our family of 6 together in one space, & Mum next door! 👍 Fish pond out the front kept our kids entertained for hours, & resort & pool facilities down the road were perfect for us for buffet breakfast & early morning swims for the kids! 👌

Leisure Family_with_children

10/10

Exceptional

27 Feb 2024

richard

Always stay at this motel, first time using 2 bedroom suite, was great and good price.
Overall site is not westernised, its very bali.
Give location a try.
Beach is 2 minute walk from motel pool.
Staff are fantastic.
Plenty of stores and restaurants in the area

Leisure Family

2/10

Poor

16 Jan 2024

Sara

Booked a family suit at club Bali family suits which is not actually part of the the whole hotel showing of the pictures are incorrect!!!
first night we had no power, wen ever u have a shower water would leak all over the floor,toilet would always be blocked, only had a sheet on beds!
Couldn’t get towels at swimming pool because the pool advertised as club bali wasn’t actually part of the hotel. There was rarely any one at the reception, very disappointing

Leisure Family_with_children

8/10

Excellent

23 Oct 2023

Terence

The Water pressure was non existant in the showers, its a joke the water pressure, ( not hard to add a pump inline to push water) the toilet had to be repaired twice in 4 days as it continued to drip and needed a new cistern ( that never happened) was still leaking when we left

Leisure Partner

10/10

Exceptional

12 Oct 2023

rebecca

we just had 10 days at Club Bali and have to say it is a great place to stay, huge 2 bedroom apartment on high floor we even had sea views ,the staff were lovely very helpful especially Sriasih from the moment she greeted us to the time we checked out she was happy to help with anything we needed a big thankyou to her for making our stay even better .We would definitely recommend staying here

Leisure Family

2/10

Poor

27 Sep 2023

Kevin

Club Bali is situated within the beautiful grounds of the The Jayakarta Hotel.
However, it would be in the interests of Expedia to restrict its accomodation options to those that meet a minimum standard of 2/3 stars.

Leisure Friends

2/10

Poor

07 Sep 2023

Glen

They charged me double . It was filthy

Business_and_leisure Family_with_children

8/10

Excellent

06 Jan 2020

Verified traveler

As expected. Was great that we could stay a couple hours later at a minimal cost

Leisure Family

2/10

Poor

19 Dec 2019

Verified traveler

The property is old. The photos of the exterior, grassed areas and pools are of another resort. Club Bali family suites has no pools. It has a tiny fish pond at the entrance to reception. This is the closest thing to a pool that it has. Had great difficulty getting a refund and moving to a proper resort

Leisure Family_with_children

6/10

Pleasant

26 Oct 2019

Bronwyn

Stay at the Jayakarta instead

I contacted the hotel twice via hotels.com, once by email and once by Facebook to ask if the hotel do transfers from the airport and could we please have an infant cot and never received a reply, communication very poor. I could even see they had seen my message on Facebook and just chose not to reply. We arrived late at night and so of course... no infant cot. There also weren’t any towels in our room so we had to ask for them the following morning, but due to the language barrier the housekeeping staff just kept telling us to leave our towels on the floor, which is fine... if we had towels to leave on the floor! So after a 10 minute exchange of feeling like we were accused of stealing towels they finally told us they’d bring some up. It’s an unusual set up where it’s right next to the jayakarta so you use their pool but pay cash for poolside service instead of charging to your room, and when we went to the restaurant the day after we arrived there was this strange moment where they wouldn’t seat us but couldn’t tell us why, it turns out that we had to pay our reception for breakfast and then they’d give us a ticket for us to take to the restaurant (owned by jayakarta) I’m sure we weren’t the first people to make this mistake but instead of telling us what to do, our family of four was just left standing there wondering what the hell was going on. So we just went to the coffee club next door where the service was superb and the wifi free.

Friends_and_family Family

6/10

Pleasant

22 Oct 2019

Sean

What out for the extra charges

The Jayakarta Resort is great other than the lack of sun lounges due to selfish people reserving them for extended periods when not at the pool and the ridiculous amount they charge for a Bintang (60,000 Rupiah) - around twice what you pay immediately next to the resort on the beach or street. Even much more than in nice restaurants nearby.

The room was tired but about as expected as this isn't 5 star accommodation. Some of the switches on the lamps made me a little nervous. Smelled a little musty but wasn't a big bother.

The cleaning left a little to be desired. You could clean you feet, walk around for 5 minutes inside and they would be black again. When our young son unfortunately threw up on the sheets they quickly replaced them, which was much appreciated.

Disappointingly on check-out we were hit with a 350,000 Rupiah (approx. $35 AUD) charge as there was a small pink mark on one of the sheets from some wet bathers inadvertently being placed on the sheets. I'm sure some Napisan would have fixed them but there was no point arguing. Left a bad taste in our mouths as we left the room in tidy condition.

Family

10/10

Exceptional

29 Aug 2019

Verified traveler

Very helpful staff, great location, value for money and clean comfortable rooms. Will be staying again.

Leisure Family

6/10

Pleasant

09 Aug 2019

Verified traveler

Hotel is old and needs a facelift. Some minor improvements would life the rating for sure but overall would happily stay again for the price!

8/10

Excellent

17 Jul 2019

Verified traveler

Lovely helpful staff, clean rooms, close to everything.

Leisure Family

10/10

Exceptional

02 Jul 2019

Verified traveler

Friendly and helpful staff, clean rooms with everything we wanted.

Leisure Family

10/10

Exceptional

27 Jun 2019

Kerry

When our flight was cancelled and there were phone issues, they really help with relaying information with Expedia. They also arranged rides for us as needed.

Leisure Family

10/10

Exceptional

24 Jun 2019

Courtney

This accommodation is all about best price for central location. Straight off the beach. The accommodation is a great base if you're like us and only need the room to sleep in and shower. The kitchen facilities are a good bonus as well. It also has the advantage of being able to use the pools of the Jayakarta (even though its tough to get a pool side seat).

Leisure Family

6/10

Pleasant

20 Apr 2019

shayne

Bali family stay

This was a great place to be if you like to stay in the hotel area with maybe small kids . The hotel is looked after well but is starting to date abit now . It has entrance to the beach and other enterance is good location to fooderires . Wifi was terrible but they said this was insulated and had technical problems .

Family

6/10

Pleasant

20 Apr 2019

Nicki

Mostly we loved Club Bali (repeat customers). We know it's older, but could bit use shower in main bathroom without flooding the vanity & floor. Only about 10 jets of water came out. Has to use children's shower. As liquid soap is now provided, a facewasher would come in handy. Wi-fi terrible! Would only stay logged in for approximately 1 minute before you had to log back in again. This was while sitting within 1 meter of the modem. Hopefully these issues get fixed.

Leisure Family

6/10

Pleasant

24 Dec 2018

Verified traveler

Disappointing. Suites older and in need of refurb. Noisy at night.

6/10

Pleasant

14 Oct 2018

Verified traveler

Great location but in need of repair and refresh.

Older style but great location on the beach.
Bed and pillows were ok. All Linen & towels looked old and discoloured and unclean. We had a two bedroom, two bathroom apartment. Only one bathroom worked from day one when we got there. Toilet was cracked and flooding the bathroom with toilet water and shower tap broken over the shower spa and also flooded the bathroom when used so we couldn’t use. Sad thing was they said our apt was booked it straight after we left so next person checking in would have had that problem also. No offer of a discount for not getting what we paid for either. They Also questioned us about a missing glass from the kitchen which we had no idea what they were talking about as we didn’t take or break any glasses. They made me hand write a letter stating so. Even though good location, I wouldn’t stay there again.

Family

6/10

Pleasant

09 Oct 2018

Aaron

the pools and location of this hotel are good as we like the beach

10/10

Exceptional

04 Sep 2018

Verified traveler

Lovely place to stay, room is clean, staff are helpful and friendly, and the pool area and grounds are beautiful.
Thank you

6/10

Pleasant

02 Sep 2018

Kat

Close to the beach, pretty good location for shops and a few markets. Our room was quite dark and aircon in the lounge area didnt work very well. Pool area was good and also breakfast. This hotel was just ok but i wouldnt stay again.

4/10

Poor

21 Jul 2018

Verified traveler

Very old and desperately in need of a full renovation. Some really nasty smells coming from the bathroom areas too.

10/10

Exceptional

07 May 2018

Verified traveler

Family Friendly

Enjoyed our stay, room size awesome, clean, and comfortable

10/10

Exceptional

18 Apr 2018

Verified traveler

Excellent hotel

The staff here are absolutely wonderful and take good care of all your needs

10/10

Exceptional

16 Apr 2018

Verified traveler

We will be back!

We always enjoy staying at Club Bali. This was our second stay and we will be back again.
The rooms are comfortable with all amenities required for a family.
The local area is brilliant. So many dining options and close to beach.
My only negative is that the rooms with connecting doors aren't very good at keeping sound out. We had another family next to us who were extremely loud and we could hear them til all hours of the morning. Also, wifi is quite poor. This was the same when we stayed 2 years ago and hasn't been improved. This needs to be rectified. It is 2018 after all!

Family

8/10

Excellent

25 Aug 2017

Geoff

3rd stay at Club Bali!

Clean, functional and a good space for families. Staff very friendly and eager to please. Great value for money :)

8/10

Excellent

23 Aug 2017

Johnny

Nice Family Hotel

Had a wonderful stay here. It older but clean. Family of 4 stayed in a 1 bedroom suite. Walking to the beach directly accessed from property. Hotel is one of several on a large property. Close to restaurants and beach in Legian. Area is fun but not as crazy or full of too many drinks like Kuta. We left a hotel in Kuta to come stay here because the property was better, cheaper and with better access to beach. My cons would be that it is dated and the shower was cramped but these are small things. You get great value for a great price.

8/10

Excellent

18 Aug 2017

John

Nice Property. Close to beach

Older property but a fantastic deal. Great for families. Property directly on Legian beach. Very clean. Staff helpful. Will come again.

8/10

Excellent

22 Apr 2017

Verified traveler

The family suites are looking a bit tired, but were very clean, roomy and comfortable. Definitely value for money in a very handy location close to beach, restaurant and shops.

8/10

Excellent

30 Mar 2017

Peter

Great Location, very friendly staff

This is our 3rd stay at this Hotel over 7 years (we have stayed elsewhere in Bali). Although the hotel is a little dated now, it is still a great place to stay. Great location, fabulous staff always cheerful and helpful, good room (we had 2 bedroom apartment) always clean and beds were comfortable. We had the buffet breakfast which was mostly plentiful with a cook standing by to cook eggs and omelettes anyway you like. Pool was inviting, although this time we didn't have the time. Security staff at the gate were always friendly, so we left them with a Bintang each night. All round it was a great stay, and if you need the 2 bed apartment I would highly recommend it for spaciousness and comfort.

Family

6/10

Pleasant

14 Mar 2017

alana

Massive room but outdated and loud facilities

The one bedroom suite was massive which was fabulous with children, the room had everything you could need. The swimming pools were very outdated and attracting quite a loud crowd it wasn't very relaxing. the music was on loud all the time with everybody crowding around the pool bar. there was barely any shade around the pool and the main shade was at the end with the noisy pool bar

8/10

Excellent

07 Mar 2017

Verified traveler

Expensive food and beverages

Beverages very expensive at the pool and not worth drinking there. You can walk 10m across to the beach and get drinks for less than half price. Do not drink at Raymond's bar straight out the front of the jayakarta he is rude and arrogant to customers not drinking enough and taking up his seats. Highly recommend Casanova bar to the right, great people and very knowledgeable about the local area and really helpful.

Partner

8/10

Excellent

03 Mar 2017

Verified traveler

Older hotel well maintained

We have stayed here many times. Bar prices very expensive.

Family

8/10

Excellent

13 Feb 2017

Verified traveler

Great apartment

We stayed in a one bedroom suite, this was great for my family with two kids. The room had everything we needed to be comfortable. It was a little walk to the pool but it was fine. Great location to lots of restaurants and little shops.

Family

4/10

Poor

07 Feb 2017

Naomi

Tired Hotel - Family accommodation only

The hotel is getting old and tired. The plus side is they offer apartments for families.

Don't expect any assistance from management. After having our flights cancelled by tigerair and having to re-book at the hotel for a second time after forfeiting our initial accommodation fees, the hotel did not even offer one complimentary breakfast. They were able to re-sell our room from the first booking, keep our accommodation paid on that room and then we paid again.

After having been in direct contact with the general manager regarding our re-booking prior to arriving in Bali the hotel did not even have our booking upon arrival ! They finally found a room.

Would recommend this hotel as long as you don't plan to spend alot of time within your room or the grounds.

Family

6/10

Pleasant

07 Feb 2017

Newcastle

not as good as I expected

Room was unsatisfactory - did get a new room on request. Staff helpful but a bit dodgy - demanded rupiah for late checkout and no receipt - given our room was not originally up to scratch (broken items and no hot water) I was not happy to pay for late checkout at all but didn't have a choice as our pickup was 6pm. Rooms need upgrade and Jayakarta facilities are looking old and dated.

10/10

Exceptional

27 Nov 2016

john

Great value for money

We have 4 kids and struggled to find something big enough but this place was perfect. Awesome location, great kids pool, friendly staff, hard to fault given the price. We'd definitely go back.

10/10

Exceptional

02 Nov 2016

Christopher

Awesome, extremely polite staff, attentive to every need. For a \"3.5\" star hotel, they are better than alot of the 5 star hotels i have stayed in. Highly recommend staying here for a warm, friendly and relaxing family holiday.

Family

8/10

Excellent

12 Oct 2016

christine

Perfect.

We had a 1 bedroom apartment with 2 adults and 2 kids. The sofa bed was big enough for a 7 & 10 year old. Bit of a walk to the Jayakarta hotel pools but we didn't mind, may be a bit hard with little one's.

8/10

Excellent

21 Sep 2016

Celeste

Excellent location to markets and restaurants

Staff were excellent. Location was central to markets, dining and right on the beach. Rooms were clean and spacious. Would be happy to stay again.

Family

6/10

Pleasant

12 Sep 2016

Donna

A bit dated

Needs a refurbishment. Close to the beach some good restaurants and shops. If you venture out for the day by car it is quicker to walk back to the resort than sit in a cab or car. Kitchen utensils very used and need replacing especially the wok and non stick pan. Overall a reasonable place but definately over priced for bali.

8/10

Excellent

29 Aug 2016

Alby

Nice Hotel on the Beach but in need of update

Good location, Good Staff & good for the price.............................................................................................................................................................................................................................................

10/10

Exceptional

24 Aug 2016

Mick

Great fun hotel in a great location

Great location, fun pools with great kiosk food or restaurant. Nice cosy rooms for the whole family. 1 Bedroom was a great size for the 4 of us. I have a 5 and 4yo.

8/10

Excellent

18 Aug 2016

Holdenmad

Great value for money

I stayed here with a friend, we had a 2 bedroom suite. Best thing we could have done! So much space! great having the 2 bathrooms too! On arrival we were greeted with beaming smiles (considering it was 2am), staff that were extremely helpful and knowledgeable about their hotel and facilities. Their English was fantastic.
The room was very well appointed and very clean ( no bed bugs!) Everything you could want/need was there!(not that we wanted to cook on holidays but you could if you wanted to...great idea for families with fussy eating kids) The lift worked and didn't make any scary sounds!
The ability to use the Jayakarta Hotel pool and facilities are a great bonus.
I would stay here again without hesitation, It's in a great location (Traffic at peak times is crazy) Right near the beach, heaps of shopping and restaurants....no need to eat at the Jayakarta! I would certainly stay here with my young family in a 2 or 3 bedroom suite....as the title of my review says, Great value for money!

8/10

Excellent

16 Aug 2016

Verified traveler

Great experience would book here again, great location

8/10

Excellent

09 Aug 2016

Verified traveler

Perfect location

My husband and I stayed in a one bedroom family suite, which was extremely comfortable. We had use of all the Jayakarta facilities. This was beachfront at a budget price, we read many reviews both positive and negative but are coming away very positive about our stay and will definitely stay again.Yes it is an older resort but has beautiful gardens and a traditional Bali feel. The location is perfect with many great eateries at your doorstep.

Family

8/10

Excellent

22 Apr 2016

Verified traveler

Lovely place close to street and shops

We had a wonderful time no problems. They are more than happy to help in any way.