Name: Indigo Exeter
Address: Catherine Street, 3, Exeter, EX1 1EU, GB

10/10

Exceptional

16 Jul 2026

Ricardo

Nice and clean rooms, very good beds. Location is excellent. Breakfast is not a good experience, very badly organized, plates were always confused and late.

Family

10/10

Exceptional

14 Jul 2026

Stephanie

Stylish and clean accommodation, attentive staff and lovely central location.

Partner

10/10

Exceptional

26 Jun 2026

Richard

All good and I can recommend the hotel for staying in Exeter. Good location

Self

10/10

Exceptional

24 Jun 2026

Catherine

We loved the roof top bar! The reception staff were super helpful and welcoming.
A lovely stay in the city centre.

Partner

10/10

Exceptional

22 Jun 2026

Julia Lucinda

The hotel was very comfortable - the bed was amazing! Rooftop bar with spectacular views was a lovely place to relax. A very quick walk from Central Station, the Cathedral, and the Quay, with lots of good cafes nearby. Excellent a/c during the heatwave in June! Will certainly come back if I am in Exeter.

Self

10/10

Exceptional

19 Jun 2026

James

Great place. Highly recommended

Self

10/10

Exceptional

14 Jun 2026

Mary

It’s beautiful

Self

10/10

Exceptional

14 Jun 2026

Tara

Stayed for 1 night, location was great, the hotel was beautifully decorated and very clean. The staff were welcome and friendly too.
Don't eat at the hotel but had cocktails in Dotties, which were very good.

Partner

8/10

Excellent

12 Jun 2026

Mike

Bar staff weren't particularly helpful or customer focused

Partner

10/10

Exceptional

03 Jun 2026

Richard

Great central location, although no parking plenty available locally.

Self

10/10

Exceptional

01 Jun 2026

Sallie

Friendly staff were always helpful. Great location in centre of Exeter.

Partner

10/10

Exceptional

31 May 2026

Mark

.

Family

10/10

Exceptional

30 May 2026

Emily

Brilliant hotel

We couldn’t work the air con in the bathroom and the service was a little slow in the restaurant but otherwise faultless

Lovely, friendly and accommodating staff and room was beautiful and beds very comfortable. Food was excellent as well.

Friends_and_family Family

6/10

Pleasant

29 May 2026

Tammy

We liked attentive front desk. Room had terrace. Quiet. A/C worked fine in May heat wave. Disliked: no onsite cleaning to remedy dirty ceiling and bedcover in evening. Slow breakfast - 20 minutes late despite alerting staff to our departure deadline.

Partner

10/10

Exceptional

28 May 2026

LUCIA G

No e

Self

10/10

Exceptional

26 May 2026

Kenny

Great location and charming place.

Partner

10/10

Exceptional

24 May 2026

Rosalind

Helpful staff and good location.

Self

4/10

Poor

22 May 2026

Antony

I have stayed at this hotel many times but this time it was not a great experience. On check-in I was asked if I would like to add it. I stated

8/10

Excellent

22 May 2026

sasja

Great location, loved the terrace

Partner

10/10

Exceptional

18 May 2026

Michelle

Amira at reception was friendly, polite and professional. Hotel is beautiful, very close to restaurants and shopping.

Partner

8/10

Excellent

17 May 2026

Yonette

The Dottie dinner menu has changed from our previous stay in 12/25. It wasn’t at the same high standard as it was previously. However, the staff were outstanding.

Family

6/10

Pleasant

10 May 2026

Robert

Excellent decor and central location to all the cities amenities. Shower room is in need of a deep clean to remove black mould accumulating in the bathroom.

Of note, the coffee machine could also do wirh a clean on a much more regular basis because there's no evidence of maintenance. There is a slow biuldup of mould in the loading chamber

Security: I had booked 2 rooms for our trip. The following morning I felt a room card under my bed sheet, which I subsequently tested on both rooms. To my surprise the key opened both doors, so I took it to the reception desk.
Reception confirmed it was a house key for cleaning staff, that couldopen all doors and had been made inactive.

I asked that they tighten up their security to safeguard their patrons, now and in the future.

Family_with_children

10/10

Exceptional

10 May 2026

Jack

Fantastic room and great location

10/10

Exceptional

07 May 2026

Michael

All good and as expected.

Self

6/10

Pleasant

03 May 2026

Rebecca

Stains, broken wardrobe, rust in bathroom, very dirty outside veranda, marks on wall and crack in sink!!

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Clare

Second time staying. Great modern rooms. Really friendly staff. Fab location!

Partner

10/10

Exceptional

25 Apr 2026

Lynne

The location was great, though it was a bit hard to find as the entrance seemed to be at the back of the building. Our room was luxurious—everything we hoped for and more! The rooftop bar offered nice views and we enjoyed the continental breakfast at the restaurant for an additional charge. We’d definitely stay again.

Partner

8/10

Excellent

25 Apr 2026

julian

Brilliant city centre location, friendly staff.

8/10

Excellent

23 Apr 2026

Rosemary

No car parking on property is an issue

Family_with_children

10/10

Exceptional

17 Apr 2026

Nick

A quiet and comfortable hotel in the centre of Exeter. We would certainly stay there again.

Partner

8/10

Excellent

12 Apr 2026

Gemma

Lovely staff and breakfast. The room itself was good but cleanliness could be improved. Mould around shower and hairs on floors esp in corners with dust.
Glass doors covered in bird poo. Comfortable bed but lumpy pillows.
Very lively hotel in the centre of Exeter so do take earplugs if you want a quiet nights sleep.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Daniel

Wonderful hotel. Had a lovely stay. Thanks for having me.

Self

10/10

Exceptional

03 Apr 2026

Kevin

Staff were brilliant in all interactions

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Margaret

The room was beautiful and comfortable. Bed very comfy, best nights sleep in a long time.
Breakfast choice exceptional, very well cooked and presented. Staff fantastic. Well done 👏

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Katharine

Nice bar area in lobby for coffee or drinks

Self

10/10

Exceptional

25 Mar 2026

Thomas

I stayed in one of the suites and it was immaculate, with plenty of space to unwind and a well furnished bathroom. Staff pleasant on arrival and rapid check-out, cannot fault it.

Self

10/10

Exceptional

22 Mar 2026

Steven

Beautifully refurbished former department store - full of character and friendly staff.

Partner

4/10

Poor

22 Mar 2026

Hazel

The room was ok, but looked out onto the back of another building so no view at all.

The breakfast was AWFUL! The cooked breakfast was almost the worst I have ever had, especially given the price of the hotel room. They were powdered scrambled eggs, the continental breakfast area was not stocked adequately and not restocked in a timely manner.

There needed to be more staff available. There were three servers for around 80 people and it simply wasn't good enough. The chef in the kitchen was shouting at his colleague and getting increasingly stressed. There was a delay of around 30 mins on the cooked food but I only knew this because I overheard the server telling someone else.

We didn't even bother on our second day and went out to breakfast at Lloyds in the courtyard outside the hotel entrance and it was amazing! You should learn something from their fresh products and amazing service!

It was such a shame that the food and service let it down because it could have potentially been a great stay but it was in fact poor and I would not return or recommend it.

Partner

8/10

Excellent

22 Mar 2026

Sophie

Staff extremely helpful, rooms nice and clean. Only downside was the hot tubs in the spa being run down and dirty.

Family

6/10

Pleasant

22 Mar 2026

Kevin

Desk didn’t answer calls, room had no opening windows so it smelt somewhat stale, no coffee cups and mould on the shower head - had a massage at the end of the day and asked for firm- was more of a tickle and a complete waste of time and £90

Family

10/10

Exceptional

20 Mar 2026

Steve

Staff very friendly, Bella was an exceptional waitress nothing was to much trouble for her, a lovely room excellent bathroom

Partner

10/10

Exceptional

18 Mar 2026

peter

This is a wonderful hotel in the heart of Exeter. The rooms are super nice and every member of staff I encountered were friendly and helpful.

Business

6/10

Pleasant

17 Mar 2026

Colleen

Bathroom not clean with mold in shower, no available tea at breakfast

8/10

Excellent

17 Mar 2026

Elizabeth

Clean room, clean hotel. Staff pleasant, breakfast paid for before arrived and was really nice. Spa discount as guest , the steam room was great but I’d have been dissapointed if I had paid full price for this as difficult to use jacuzzi as only one working and small/occupied by others for most of two hours. However,Hôtel I situated in the centre of Exeter and sound proofing to outside really good. Definitely stay here again.

Self

10/10

Exceptional

18 Feb 2026

peter

Wonderful cosy & clean rooms with a vintage vibe. The building is a converted department store and many original artefacts and features have been retained.

Self

4/10

Poor

15 Feb 2026

Georgia

The staff were friendly, but the room was in need of a refresh, there were chips, scuffs, and black marks all over the room, there was black mould in the corner of the shower, the door stops were handing off the walls, it generally just look scruffy. There was a hole in the divan base and the pillows were flat as pancakes. The TV wasn't connected to a satalite or the internet so you couldn't use it.The breakfast was underwhelming, the continental was barely stocked, a constant queue for coffee and the hot breakfast was very basic, certainly not worth £20 when you could go to wetherspoons and get the same for half the price. Our room would normally have been £250 but we used vouchers, if I had paid full price I would have been asking for money back.

Partner

8/10

Excellent

14 Feb 2026

Mary-Ellen

Room was clean and nicely furnished. However some smashed glass fragments on balcony floor. Check in desk was slow, we attempted twice but the que was too long, there needs to be more staff and a bigger check in desk. Breakfast was slow but nice, again seems to be a lack of managers/front of house in charge.

Partner

6/10

Pleasant

14 Feb 2026

Andrew

Room to hot , spa facilities are not part of the hotel , extra fees are required which is poor when you have already paid to stay at the hotel. Room was dirty . Shame because a great location .

Partner

10/10

Exceptional

12 Feb 2026

Richard

Nice room, nice staff, nice hotel

Business

10/10

Exceptional

11 Feb 2026

stephen

Great location

Leisure Self

10/10

Exceptional

03 Feb 2026

Malo

Brilliant hotel

Business

10/10

Exceptional

02 Feb 2026

Felicity

Staff really accommodating and perfect location

6/10

Pleasant

02 Feb 2026

Sophie

We recently stayed at this hotel to celebrate a birthday. The staff were genuinely helpful and accommodating, especially in allowing our friends to check into our room early so they could decorate it for a birthday surprise, which we really appreciated.

Unfortunately, the cleanliness and condition of the room let the stay down. The shower grout was mouldy, there was hair on the bathroom floor and in the sink, and we even found a dirty tissue left in the bedside table. The drinking glasses had visible water marks on them, and the large wall mirror was extremely smeary and dirty — to the point where I had to buff it with a dry towel just so I could see properly to do my makeup.

We also had a confusing experience with room service. I rang to order a glass of orange juice (and my sister-in-law also clearly heard me order orange juice), but a waitress arrived at the door with whole oranges instead. She returned about 10 minutes later with a glass of orange juice, but the mix-up was strange.

In addition, one of the bedside lamps flickered on and off whenever it was turned on.

While the staff were friendly and helpful, the cleanliness and maintenance issues really impacted our overall experience. With better attention to detail, this could of been a much more enjoyable stay.

Friends_and_family Friends

6/10

Pleasant

30 Jan 2026

Daniel

The hotel was very good. What let it down was that 2 colleagues and I stayed for 3 nights and asked to use an office for 1 hour on the day of checkout and were told it would be £100

10/10

Exceptional

23 Jan 2026

Valeria

had a huge room, super comfortable, loved the gym, location of the hotel, and the frienly staff

Business Self

10/10

Exceptional

18 Jan 2026

Julian

Convenient city centre hotel with courteous staff

Leisure Partner

4/10

Poor

17 Jan 2026

Daniel

Paid extra for a nice room. Room was 803, it smelt really strongbof damp. One of the legs of the bedside table was broken and had been glued on wonky with the glue dripping down it and dried. The room was also.really noisy with street noise. Very disappointed for a noce horel.

Leisure Partner

8/10

Excellent

10 Jan 2026

Ksenia

Overall, an excellent hotel. The changes at the restaurant (it used to be Colson’s , now Dotties) are a little disappointing, mostly because of cheaper decor of plastic flowers and animal print cushions clashing with the otherwise elegant hotel furnishings. Have stayed at the Indigo several times.

Leisure

10/10

Exceptional

31 Dec 2025

Matilda

Lovely clean room. Sumptuous. Comfy bed.

Partner

8/10

Excellent

31 Dec 2025

ewan

Good quality

2/10

Poor

30 Dec 2025

Sam

We were very disappointed with our stay. We received a call the day we were due to arrive to say they didn’t have enough beds in our room for one of our children even though we booked in February. When we arrived they had managed to find an extra bed that they made up only to find it had no springs in it so was not usable. An employee offered us a free breakfast but this was also very disappointing. When we sat down we waited 20 minutes for someone to take a drinks order and then waited 40 minutes for two breakfasts. One of the breakfasts was very disappointing as it came with no salmon as stated and looked like it should have only taken a couple of minutes to cook. Also was woken at midnight by staff on the first night by staff emptying glass bottles right outside the window which went on for quite a while. Such a shame as our previous visits to the hotel were very good. We will probably stay elsewhere next time.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Richard

The room was so comfortable and the staff were brilliant. My TV wasn’t working and they dealt with it straight away. I had a super nights sleep.

Friends_and_family Friends

8/10

Excellent

27 Dec 2025

Kay

The room was very clean, comfortable with great facilities. All the staff were very friendly and helpful. Dinner was also fantastic.

Partner

10/10

Exceptional

23 Dec 2025

JONATHAN

Lovely hotel in a fab location.

10/10

Exceptional

20 Dec 2025

Donna

Stunning hotel, speedy check in & out. Very clean and superb room.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Yonette

Extremely courteous staff and fantastic amenities.

Leisure Family

4/10

Poor

18 Dec 2025

James

It’s the 4 hotel I have booked with Expedia where breakfast was included and when I get to the hotels I’m told no it’s not it’s got to the stage where I think i might stop using Expedia not at all happy it’s happening all the time lately

8/10

Excellent

18 Dec 2025

Angela

The room was ok a bit dusty in places. The Spa facilities were basic and again cleanliness was ok. There was a false eyelash and dirt next to the jacuzzi. There was a member of the bar staff that was excellent. Niamh knew her job very well and provided fantastic service.

Self

10/10

Exceptional

11 Dec 2025

Liam

Clean room and very quiet. Friendly helpful staff.

Partner

10/10

Exceptional

09 Dec 2025

Jill

Our room was very comfortable, clean and quiet. The position of the hotel, so close to the centre and the Cathedral, was excellent

Partner

10/10

Exceptional

09 Dec 2025

Paul

No view

Leisure Partner

8/10

Excellent

06 Dec 2025

Vicki

Clean room good decor, decent size, smart bathroom.

Friends_and_family Family

6/10

Pleasant

02 Dec 2025

Deborah

Disappointed that we were not informed at check in that the boiler was broken and there was no hot water! It was only the next morning when we called reception to say we were unable to shower that we found out! Poorly managed and felt we should have been told. Realise now why we were served red wine in a champagne glass in the rooftop bar as they didn't have water to wash up!
The automatic door in the main bar was also broken so was cold in there too!
All of this was fixed on second day but should have been informed so it was our choice whether or not to stay!

Partner

2/10

Poor

01 Dec 2025

Martin

When we arrived at the property all seemed well. We we're greeted by a friendly member of staff and even allowed to check in a little earlier. The room looked reasonably nice at first glance.
The problems came overnight and the next morning, the room was very cold and there was no hot water for a shower.
I reported this in the morning only to be told the boiler was broken and they haven't been able to fix it. That's fair enough (these things happen) but apparently this was known on our check in. I wanted to know why we weren't informed at any point until check out?. If we had been given the chance we would have asked for a refund and found alternative accommodation with heating and hot water.
We recieved a 25% discount (and a cold shower)

Leisure Partner

10/10

Exceptional

01 Dec 2025

Caroline

Clean room, good sleep, will come back again.

10/10

Exceptional

29 Nov 2025

Carol

Great stay here. Fantastic location. Loved the quirkiness of the hotel. Staff were lovely and friendly. Room great.
Breakfast service was really slow but the food was good.

Friends_and_family Friends

10/10

Exceptional

27 Nov 2025

Paul

Fernando Head of reception is excellent he is credit to your hotel

Hotel is situated in great location right opposite The Cathedral , rooms and bar area very clean had a great breakfast as well stayed in most hotels in Exeter this is the best one 5 *****

Leisure Partner

4/10

Poor

26 Nov 2025

Sharon

Hey

Wanted to firstly say thank you for your reply, much appreciated.

We are leaving today and have had a lovely stay.

Over the years we have stayed in a lot of hotels and were excited to stay here mainly due to location and the room itself so I do feel like I should give you some feedback on the room.
My partner does suffer from some allergies and has sneezed the whole time consistently, we couldn’t work out what it was but having dropped the remote on the floor it fell under the bed. I have attached a picture it is full, really full of dust!
I’m not complaining I’m letting you know as it’s not nice.

Also for future the room is 604, I couldn’t get the side lights on the mirror to work or connect to the tv to cast. We bought milk as I was surprised to see you only have the carton milk. All the little touches that other hotels get right.

Thanks for listening and for your kind words. Again I’m not complaining just giving you some thoughts.

Thank you.

Sharon Bray

Sent from Outlook for iOS

8/10

Excellent

26 Nov 2025

Derek

Normally 4* hotels do house keeping each day. Only every 3 days here. Bar staff don't get enough support from management. Customers waiting while management sat down.

Leisure Self

10/10

Exceptional

26 Nov 2025

Brett

Excellent service staffwent above and beyond. From front desk to service staff. I will definitely be making this my number one choice when looking to stay in Exeter.
Lovely rooms, great central location 10/10

10/10

Exceptional

25 Nov 2025

Yan Yu Christy

The location is right near the city center. The room is clean, tidy and comfortable. The breakfast is semi buffet and the hot dish cooked is with good standard. It is great that the room have hot water kettle!

Business Self

8/10

Excellent

22 Nov 2025

Stephen

Found it odd that having booked this hotel about 2 weeks earlier I was asked on arrival whether I had \"paid\" because it \"looked like\" the hotel had not had any money from Expedia. After a minute or two the person on reception said that he could in fact see payment had been made and we were given our room key.

10/10

Exceptional

21 Nov 2025

Christopher

Courteous and attentive staff. Very clean and quiet room. Spotless bathroom and shower. Lovely decor with nice homely touches like little wood carved rabbit and mice.

Leisure Self

6/10

Pleasant

20 Nov 2025

Gonçalo

Room was nice and comfortable bed. Well decorated.
Breakfast waiting time was terrible! Had to walk out as couldn’t wait any longer, but waited 25 minutes for some scrambled eggs! Not even that busy!

Business

10/10

Exceptional

19 Nov 2025

Joanne

Clean room

Business

10/10

Exceptional

15 Nov 2025

Dave

Our best experience of hotels in Exeter. Lovely atmosphere in the lounge area and staff were very helpful. Our room was clean and the layout and style is really good. Nice to see that the shampoo , soap etc are not bolted down. Would definite go back when the opportunity arises

Partner

8/10

Excellent

14 Nov 2025

julian

Room was clean, staff attentive. Location ideal!

Leisure Partner

10/10

Exceptional

12 Nov 2025

Shannon

Room was amazing, very friendly staff

10/10

Exceptional

09 Nov 2025

Geoffrey

The hotel exceeds expectations. It is bright, modern, different in a good way. The staff are excellent - friendly, courteous, helpful, polite. The rooms were beautifully furnished and decorated. The bathroom spotless and well provided with toiletries. The in-room drinks were plentiful and varied. The breakfast was fresh, delicious and cooked to order in front of you. Will definitely return.

8/10

Excellent

03 Nov 2025

Kathryn

nice room decor, comfortable bed

Partner

10/10

Exceptional

03 Nov 2025

Maureen

We were staying the night before my husband’s back operation. The staff could not have been more kind and helpful.

10/10

Exceptional

28 Oct 2025

Maria

Room was extremely well presented and clean.
The entire stay was perfect. The only downside was the breakfast and the fact that the restaurant seem to only have one coffee machine and it took a long time waiting for coffee.

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Gary

Air con seemed to be stuck on and was very loud during the night

Business

10/10

Exceptional

26 Oct 2025

Victoria

Lovely stay

Beautiful hotel in an amazing location right in the centre and close to the cathedral. Exceptionally clean room witha lovely walk in shower. Will stay again for sure when we come next time to Exeter. Staff were lovely too.

Partner

8/10

Excellent

22 Oct 2025

Lisa

The hotel was lovely however it was way too hot and the air con was not effective in reducing the temperature.
We also found the spa to be underwhelming. We were told there was only one hot tub working which was fine but the other one only had half the jets working and was quite grubby. There was also a damp smell not the usual lovely aroma you would expect in a spa.

Leisure Partner

10/10

Exceptional

22 Oct 2025

Christine

Didn’t use facilities but room excellent - bed was a bit too high for me and I could have used a small step stool for easier access

Leisure Self

8/10

Excellent

20 Oct 2025

Mairi

The room as always was lovely, thank you. My husband is disabled so the access to the hotel is an issue, he did not come with me because of this.
The breakfast was fabulous! Greta quality and beautifully presented.

Business Self

10/10

Exceptional

19 Oct 2025

Adam

Fantastic hotel, central location, great amenities, rooms are extremely well proportioned and good quality. Will be back soon

Friends_and_family Friends

2/10

Poor

17 Oct 2025

Steve

I stayed here 2 weeks ago and have been trying to find someone go help me ever since. I left a gold bracelet in my room. Let them know immediately and since the. I have called, emailed, messaged on Instagram, filed a complaint and nothing.
Unbelievably horrible way to treat a fellow human. Let alone a guest. Hope you’re enjoying wearing my jewellery whoever you are 😣

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Tracey

Our room was spacious and gorgeous. The bed was really comfortable and big! We were in a Premium King Room. The bathroom was large but it did also smell quite badly of damp. The only negative was the car parking. None available on site and not able to drive up to hotel so we had to bring all our luggage from a neighbouring public car park. Unfortunately the lift wasn't working at the car park so we had to carry 3 suitcases up 2 flights of stairs. Parking was 18 British pounds per day, pay and display, and we had to keep going back each day to pay for another 24 hours. Overall though, a fabulous hotel in a great location.

Leisure Partner