Name: Leonardo Hotel Exeter
Address: Western Way, Exeter / Devon, EX1 2DB, GB

10/10

Exceptional

02 Aug 2026

James

Great location to the city centre and park right opposite for discounted rate from the hotel £10 per 24hrs staff really helpfull we were able to check in early which was a bonus everything was nice and clean would recommend

10/10

Exceptional

02 Aug 2026

David

Great location, clean rooms the friendly staff.

10/10

Exceptional

01 Aug 2026

Tracy

The hotel was great and the breakfast was delicious and so much choice

8/10

Excellent

31 Jul 2026

Angela

Nice hotel, but a bit shabby in places bearing in mind the cost of the rooms. Food in the restaurant and the breakfast was ok. The rooms were very clean and staff were friendly and helpful, but more staff needed in the evenings in the restaurant and bar area.

10/10

Exceptional

28 Jul 2026

Paul

Stayed one night. Room was clean and comfortable but on floor 2 overlooking the road. Traffic was very noisy at 6.30am.

10/10

Exceptional

26 Jul 2026

Kacey

enjoyed my stay, very close to the town

8/10

Excellent

24 Jul 2026

Mohammed

Always a pleasure staying here.

10/10

Exceptional

20 Jul 2026

Gisele

Friendly staff, clean bedrooms, lovely breakfast, great location😊

Partner

8/10

Excellent

04 Jul 2026

Mrs Zoe

Well located property and a spotlessly clean room. All the staff were very helpful and even managed to get us an earlier check in when we arrived. If there were room for improvement it would be to improve the breakfast offering, it’s ok but could be better.
The nearby car parking is also a great bonus and very reasonable.

Family

10/10

Exceptional

03 Jul 2026

Christine

I have to say what an excellent member of staff Keiran was.

He was the person on reception, making sure that you were happy with the room you were allocated. Gave out information about the area and sorted out any queries you had.

He was effortlessly charming, warm and helpful.

Before leaving I made sure The Manager was aware of the excellence of Keiran.

Keep up the good work!

Self

10/10

Exceptional

27 Jun 2026

Richard

Good clean hotel, close to the city centre... Helpful staff.... Parking right across the road

Partner

10/10

Exceptional

25 Jun 2026

Amanda

This is a very clean, modern, well located hotel with great staff and buffet breakfast and discounted parking opposite

Self

10/10

Exceptional

16 Jun 2026

Roger

Short stayover - University pick up. have used previously. Good location. Easy parking. Would recommend

Partner

10/10

Exceptional

11 Jun 2026

Geoffrey

Room was great for what I needed the staff could not do enough to help , room air on em was great and very quiet at night , the only downer was breakfast poor cold fruit selection and hot food wasn’t hot bacon lukewarm and not cooked enough

Business

10/10

Exceptional

19 May 2026

Sunny

Excellent staff, great hotel with everything you expect
Love the decor in the rooms, free WIFI, very clean, nice restaurant and love additional pillows in the room which a great!!

Partner

10/10

Exceptional

11 May 2026

John

Lovely breakfast. Great staff through reception to dining room to rooms

10/10

Exceptional

04 May 2026

Kathleen

Good base

Family

8/10

Excellent

29 Apr 2026

Joanne

Clean room.
Bit small but OK.

8/10

Excellent

28 Apr 2026

Sheree

Clean room. Good breakfast. Person who checked me in was less than welcoming, but was not seen again and other staff members were really helpful.

Self

8/10

Excellent

27 Apr 2026

CORDELLA

Clean.
Room was a lot smaller than I expected. Limited shelf space in the bathroom. Ok for overnight but not a long stay.
Good bar and restaurant space.
Good central location.
Staff were helpful.

Self

8/10

Excellent

27 Apr 2026

Steph

Breakfast good but too expensive

Family

6/10

Pleasant

23 Apr 2026

Naval

Location of the hotel was good. Overall clean.

Parking is opposite and £10 for 24 hr or hourly in parking behind hotel.

Check in was easy. VIP free drink unlike other hotels were restricted in choice.

MAJOR PROBLEM: The room sink was blocked and leaking and the main light not working. I could not fill the kettle with water for coffee. When I complained, just a smile and thank you for letting us know - no apologies - nothing.

Business Partner

10/10

Exceptional

20 Apr 2026

Marie

Good breakfast choice options and bar facilities if required.

Family

8/10

Excellent

20 Apr 2026

Sarah

Nice quiet hotel, helpful staff.

Family

10/10

Exceptional

11 Apr 2026

Carl

Breakfast was really good at £10 a head
Staff were friendly and helpful
Room was clean
I didn't use the bar facilities so can't comment

Partner

2/10

Poor

06 Apr 2026

Ryan

Paid via hotels.com when booking yet was questioned multiple times about outstanding balance. Had 5 seperate phone calls, and was even interrupted in my room for payment. I showed proof it was paid several times and still they persist.

Partner

10/10

Exceptional

01 Apr 2026

Tat Ming

Clean room and good staff

Family

10/10

Exceptional

31 Mar 2026

David

Breakfast way to expensive in the middle of a city no one will pay them prices

Partner

10/10

Exceptional

15 Mar 2026

Sue

Well location hotel, our room was spacious and clean. All staff we met were friendly and professional. Very good meal in the restaurant .

Partner

8/10

Excellent

15 Mar 2026

Angela

Hotel is just like pictures , friendly staff really clean modern rooms , breakfast was fresh and had a good selection , 10 minutes walk from main shops , and there is a council car park at the rear which was cheaper than the Mccp car park
Would definitely stay here again 👍

Family_with_children

10/10

Exceptional

10 Mar 2026

Kerry

Great stay, perfect room and fantastic location.

Partner

10/10

Exceptional

08 Mar 2026

DIANE

This is a lovely hotel, clean, comfortable, friendy-professional. We highly recommend.

Family

8/10

Excellent

02 Mar 2026

James

Staff were nice and friendly - parking and gym are extra which wasn't immediately obvious from booking

8/10

Excellent

24 Feb 2026

Kathleen

Good location and comfortable room

Family

10/10

Exceptional

22 Feb 2026

Karen

Fab hotel

8/10

Excellent

22 Feb 2026

peter

All good fir the price...the steak was overcooked and the toilet needs adjusting as was running dripping all night but everything else was good

10/10

Exceptional

18 Feb 2026

Darren

Comfortable room at nice temperature

Self

10/10

Exceptional

17 Feb 2026

Emma

Service in the bar and restaurant

Friends_and_family Family

8/10

Excellent

17 Feb 2026

Neil

Room was clean, only complaint is when requesting fresh milk when checking in they said they would charge me £6 to bring that, after a long drive from London I just anted a cup of tea!
Had to get my shoes on again go down to an empty reception and bar area with staff just hanging around which felt a bit lazy and odd.
Other day the staff at breakfast where very nice and accomodating.
Other days

Business_and_leisure Partner

10/10

Exceptional

17 Feb 2026

Fatma Nur

Everything was very nice and clean. Our room smelled wonderful, like fabric softener. We would especially like to thank the cleaning staff. My humble suggestions would be not to use a shower curtain and to provide a toilet brush.
The location was also very good — the hotel was very close to the exam center, and there were cafés and markets nearby where you could find breakfast and coffee early in the morning.
Thank you for everything.

Friends_and_family Friends

8/10

Excellent

12 Feb 2026

Mohammed

Great stay as usual.

Business

10/10

Exceptional

11 Feb 2026

Rosalind

Excellent hotel with very friendly staff and great amenities.

Partner

10/10

Exceptional

08 Feb 2026

Tatiana

Helpful staff, nice room, comfortable bed - all a stone’s throw from the city centre.

Partner

10/10

Exceptional

07 Feb 2026

Warren

All good clean room nice staff

Partner

10/10

Exceptional

03 Feb 2026

David

The hotel and room were very clean.
The food is excellent, as good as we had when eating out at restaurants in Exeter, if not better.
The staff are all great, very helpful and friendly, that also makes the hotel stand out.

Friends_and_family Family

8/10

Excellent

30 Jan 2026

Martin

Good room. Would have liked a bath. No gym or fitness center on site would would been appreciated.
Staff are friendly and quick to response with issues with telly.
Breakfast was good.

Leisure

8/10

Excellent

24 Jan 2026

Jeanette

Really nice hotel with a lovely breakfast, near to town.

Leisure Partner

4/10

Poor

23 Jan 2026

philip

Long wait to check in and check out, and then they made a mistake with the car parking ticket with led to hassle for me which they barely managed to apologise for

10/10

Exceptional

20 Jan 2026

Liam

Great room

Friends_and_family Friends

4/10

Poor

09 Jan 2026

Reginald

Room and breakfast were ok however staff attitude was far from satisfactory
The staff at the Leonardo hotel were frequently inconsistent and unhelpful. Doubtful about their professionalism and different staff repeating themselves. They were unable to connect a call to my guest over the room phone and relayed inaccurate information across. One staff cited faulty communication equipment thus necessitating an unnecessary journey in a storm.

Business Family

10/10

Exceptional

07 Jan 2026

Patricia Olivia

Clean rooms, excellent furniture condition, nothing better than a good and clean bed. Breakfast really good.

Leisure Family

10/10

Exceptional

06 Jan 2026

Michael

All good

Leisure Self

10/10

Exceptional

04 Jan 2026

Robert

Welcoming staff and well presented rooms.

Leisure Family

10/10

Exceptional

17 Dec 2025

Allison

Staffs

Business Family

10/10

Exceptional

17 Dec 2025

Allison

Staff was great friendly bar staff was very helpful lovely people

Business Family

10/10

Exceptional

16 Dec 2025

Clare

It clicked all the boxes of what we were looking for!

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Stephen

Great location and hotel

Leisure Partner

10/10

Exceptional

14 Dec 2025

Kim

We had a room for 3 adults, our 3rd stay at this hotel.

The room is clean,the breakfast was delicious,plenty of choice and fresh,
We had a meal at the restaurant that was really good.
The staff were helpful, kind and we'll be back for sure.

Friends_and_family Friends

10/10

Exceptional

07 Dec 2025

Jessica

Such a warm welcome into hotel - easy to check in and out, lovely Christmas feel. Rooms were super, clean, good temperature and had Plentg of tea and coffee. We picked up a hot chocolate with marshmallows at reception which was such a lovely touch!

Friends_and_family Friends

10/10

Exceptional

29 Nov 2025

Bashayer Eid

Thanks to all

Business Self

10/10

Exceptional

28 Nov 2025

Steven

Excellent stay. Clean and modem facilities

Leisure Self

10/10

Exceptional

25 Nov 2025

Judith

Very efficient and friendly staff, and a clean, comfortable, well equipped room. The hotel was perfect for an overnight stop between long bus journeys. We ate in the restaurant which was welcoming and offered a very suitable range of dishes. We would happily use this hotel again.

Partner

10/10

Exceptional

23 Nov 2025

Maria

Loveky stay

Partner

10/10

Exceptional

22 Nov 2025

Sandra

Breakfasts were nice. The rooms were clean. The staff I dealt with very nice and helpful.

Business

10/10

Exceptional

17 Nov 2025

Rachel

Staff on reception fantastic.
Very clean quiet room as requested.

Friends_and_family Friends

10/10

Exceptional

16 Nov 2025

Charlie

Good hotel staff really lovley freindly and helpful. Car park is close and also town in 5 minute walk .Will defo be coming back again ☺️

Leisure Partner

8/10

Excellent

11 Nov 2025

James

All good

Leisure

10/10

Exceptional

03 Nov 2025

Peter

Friendly staff. Comfortable room. Walking distance to town centre. Car park opposite hotel.

Friends_and_family Family

10/10

Exceptional

31 Oct 2025

Gary

All staff were extremely helpful and friendly. Especially the bar and restaurant staff. Karen was particularly efficient.
The hotel was very well looked after and the rooms were spotless. I would highly recommend staying for easy access to the city centre.

Friends_and_family Family

8/10

Excellent

24 Oct 2025

James

All staff very polite and professional.

Leisure Self

10/10

Exceptional

19 Oct 2025

Ewa

Clean, spacious rooms

10/10

Exceptional

19 Oct 2025

Emma

We have stayed before, this hotel never lets us down. We had a free upgrade, the room as always was perfectly clean, very comfortable and quiet. Breakfast as always was lovely too

Partner

8/10

Excellent

19 Oct 2025

Sean

Staff very helpful throughout hotel

Business

10/10

Exceptional

10 Oct 2025

Paul

Great all round hotel in excellent location with parking across the road. Always my hotel of choice when staying in Exeter.

Partner

8/10

Excellent

28 Sep 2025

Peter

Clean

Partner

10/10

Exceptional

27 Sep 2025

David

Yes

Self

6/10

Pleasant

22 Sep 2025

Victoria

Town was walking distance, so we went out for dinner and very pleased we did, as on our return we had drinks at the bar and food was coming out looking very average not special. I thought the drinks were on the expensive side as a double gin £12 with a SPLASH of lemonade £2.65. I expect to pay a little more but a splash at 2.65 I thought was strong .

The bed was comfortable but the pillows, one wasn’t enough and two was to high.
It said check out online, which when I tried it said bill not ready, we didn’t have a bill as everything we paid at the time.
The weather was little wet, I asked to borrow a hotel umbrella but was given a umbrella that a guest had left behind which wasn’t in the best condition.
Car parking is just over the road £13 for 24 hours but with hotel you get it for £10.
Hand wash, shower gel and shampoo are in the room but no body lotion which was a shame .

Partner

4/10

Poor

11 Sep 2025

Andrew

Bad night's sleep

Sound proofing was really bad - the room was by swinging doors and people coming in and out the whole night keeping us up. Maybe if you weren't staying at the weekend it would be OK.
The rest of the hotel was nice - nice foyer, good breakfast, just shame about the sleep.

8/10

Excellent

10 Sep 2025

Naomi

Upon arrival I was met by a very friendly front desk person, who was knowledgeable about the area and allowed for early check in.
The hotel is a 5-10 minute walk to some great shopping, restaurants and the lovely cathedral. There is also a very convenient city car park right behind the hotel.
All and all it was a good place to stay for the night. The rooms are in a need of an update, and there was a stain on the carpet and also on the duvet. My room was also quite loud due to traffic noice, however for a night it was not a huge deal.
I would probably stay there again because staff were lovely and the location was great.

Self

8/10

Excellent

01 Sep 2025

Verified traveler

Good sized rooms, good breakfast

Good sized rooms, very good breakfast spread including hot food, decent location - 15/20 mins walk to quite a few places. The amenities are less and the layout/built could have been better to allow one to have place to place toiletries etc

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Carly

Really lovely stay

Really lovely stay. Friendly staff. Lovely room and comfortable bed...will definitely stay again.

Friends_and_family Friends

10/10

Exceptional

29 Aug 2025

Pamela

The hotel is the most comfortable hotel that I’ve found in the area. Great bed and air conditioning and cable tv with movie channels. Very clean and someone is always at the desk.

Leisure Self

10/10

Exceptional

24 Aug 2025

Lucy

Shower so high I would have been a giant. Fixed head, got wet just trying to set heat.
But hotel was great. Tea/coffee in
Room in abundance. Service excellent would go again just for the service

Leisure Family

2/10

Poor

24 Aug 2025

Ritesh

I rarely write reviews, but I feel compelled to share my experience for the sake of other families considering this hotel. Upon checking into our room, I was shocked and deeply distressed to discover sex toys left behind by a previous guest. The most upsetting part was that my 10-year-old son mistook one of them for a toy. As a parent, this was not only embarrassing but completely unacceptable.

The incident speaks volumes about the cleaning standards at this property. Basic hygiene and room inspection should never be compromised—especially in a hotel that’s recommended as a VIP access property. This experience ruined what was meant to be a relaxing family trip and left us feeling uncomfortable and unsafe.

I sincerely hope the management takes this feedback seriously and improves their housekeeping protocols. Until then, I would not recommend this hotel to families or anyone expecting a clean and respectful environment.

Leisure Family_with_children

10/10

Exceptional

20 Aug 2025

lee

heaven sent

i payed online so when i arrived i quickly got my card key so it went very well to my satisfaction 10/10

Self

10/10

Exceptional

16 Aug 2025

Verified traveler

We stayed before our holiday and on the way home we stayed. Wvery

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Helen

Comfortable beds, air conditioning in bedrooms and excellent customer service from all the staff we came into contact with

Leisure Partner

10/10

Exceptional

13 Aug 2025

Philip

Good room. V clean. Staff helpful. Better if overnight parking (£10) free or at least cheaper

10/10

Exceptional

04 Aug 2025

Emma

Nice breakfast. Comfy bed. Walkable to most places in Exeter

Leisure Self

8/10

Excellent

02 Aug 2025

Tracey

Nice room, well located for city center

Leisure Family

10/10

Exceptional

29 Jul 2025

Fiorella

Cómodo y buena atención

Leisure Partner

8/10

Excellent

29 Jul 2025

Laura

Good stopover hotel

Easy check in, conveniently located to bus station. Walkable to areas. Late night pizza available. Drinks and snacks available for late night purchase. Staff was friendly and accommodating.

Partner

10/10

Exceptional

27 Jul 2025

Suzanne

Central to Football Ground & Quayside

Lovely hotel
Central to football stadium and the quayside

Partner

6/10

Pleasant

18 Jul 2025

Imranally