Name: Exeter Rougemont hotel by Sunday
Address: Queen Street, 16, Exeter, EX4 3SP, GB

4/10

Poor

25 Jul 2026

James

The entrance hall looked promising. However, the Receptionist was curt, unfriendly and really shouldn't be doing that job! The hotel was tired and needed updating. The bed was very uncomfortable. Breakfast was supposed to be at 6.30am which was essential when leaving for a graduation ceremony and needing to be at the University by 8.
At 7 - the single person running around the restaurant had still not served breakfast. When it came it was plonked on a plate (poached egg) with no explanation of having to make your own toast, tea etc... Had that been explained we would have done that first.
Overall, a very imposing grand building but the service and facilities inside didn't do it justice.

6/10

Pleasant

18 Jul 2026

Erica

Hotel fit the bill for a short stay, but room and amenities were not as updated as expected for the price. During a heatwave, the room and hallways were much hotter than the outside air. Though there are limits to what the hotel can manage without AC, opening some windows or encouraging airflow with fans in hallways of the hotel may have helped cool the entire building down. Benefits: very convenient location, quiet room with beautiful view of the countryside, and helpful staff, but would also consider other locations for a next trip.

Partner

8/10

Excellent

14 Jul 2026

Eleanor

Very well-positioned hotel close to the center of the city and a local train station. It doesn’t have air conditioning in the rooms which usually doesn’t matter in the UK but we were there during a heatwave. However, they provide fans, and promptly switched one out when it didn’t work. Helpful staff.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Crystal

Really nice room and helpful staff

4/10

Poor

12 Jul 2026

Michael

The King room was clean, spacious and had a decent bed. Unfortunately there is no aircon so the room gets VERY hot in summer and the small fan provided is inadequate. The hotel was also quite noisy late at night.

Partner

2/10

Poor

12 Jul 2026

Julie

Property awful
Dirty with stains on the carpet and curtains. Far too warm and smelt fusty everywhere you went

2/10

Poor

10 Jul 2026

Julie

Awful
Stains on carpets , curtains and fusty smell

Partner

10/10

Exceptional

02 Jul 2026

Pauline

Our 4th visit. Nothings changed still a great hotel in a great location with friendly staff
Third floor this time and the room was a bit stuffy although there was a fan and there's nothing they can do about the weather.

Partner

6/10

Pleasant

01 Jul 2026

Dawn

If you have longer stays (for example, mine was 12 days for a conference), this isn't the hotel for you, especially in the summer. There is no air conditioning. There was an unfortunate heatwave when I stayed there, which made the lack of A/C even more pronounced. My room was tiny with no bureau to put my clothes. I had to live out of my suitcase. The bed was hard, and the pillows were even harder. For the price I paid, I was surprised that the hotel was like this. Even the carpets in the hallways were stained.

Perhaps it's an American thing, but for that long a stay, I would have liked to have had a mini-fridge in my room. They also do not provide ice. They do have tea and coffee in the room.

The front desk staff was accommodating, but they didn't go above and beyond (rarely a smile). I added breakfast to my hotel fee each day. It wasn't bad. They will make you items à la carte if it isn't on the buffet. The staff in the breakfast area were very kind and accommodating.

The hotel is within walking distance of most places in the town. Overall, it was an okay experience, but I probably wouldn't stay there again.

Self

8/10

Excellent

29 Jun 2026

Shelley

The hotel is lovely and in an excellent central location.
The room was good & bed comfy but even though there was a fan on the room it was still unbearably hot (this was not during the heatwave either).

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Alison

We travelled down the last week in June, a treat from our parents.

Lovely hotel .

Only fault I found was they did not have many choices, if any for people with food intolerance so we ate our breakfast elsewhere.

Other than that was a great base, right in the centre of town 👍

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Matthew

great

Self

8/10

Excellent

23 Jun 2026

Robert

Nice hotel and next to the train station for convenience. We had a really good experience.

Partner

8/10

Excellent

20 Jun 2026

Barrie

Lovely big old style hotel entrance which we loved.
Friendly staff, great welcome and spacious room with a comfy bed.
Only downside was the breakfast. Disappointing for the money. No reflection on staff who were courteous, very efficient and friendly.
We expected more choice from the self service continental and the cooked to order breakfast was just mediocre and the coffee horrible!
Having said all of this we woukd definitely stay again but swerve the breakfast!

Partner

10/10

Exceptional

19 Jun 2026

William

Only 4 stars for the lift still being out several days after notification (before my arrival) of its not working.
I may be harsh considering it was a bank holiday weekend.
Staff made bringing heavy bag upstairs possible by carrying it thank you.
Some hall carpets might be tended to.

Self

10/10

Exceptional

18 Jun 2026

Pauline

Our 3rd visit in three weeks. My husband was on an evening course so this is an ideal hotel. We came by train this time and it was easier than driving as Exeter Central is opposite the hotel. Usual friendly greeting at reception nothing is too much trouble. Nice clean room with a bath this time luxury for us as we don't have one at home. We visited Drskes this week, which is part of the hotel. It's a pleasant atmosphere and the drinks are reasonable. Checkout is 12pm but we had a train to catch do left earlier. I would definitely recommend this hotel.

Partner

10/10

Exceptional

12 Jun 2026

Pauline

We arrived very early to get a parking space as parking is difficult otherwise. We were checked on later by a friendly receptionist who double checked our car registration ans showed us she'd entered it correctly on the computer. She asked if we wanted to book breakfast but we didn't. When she handed us the key we were surprised to find it was exactly the same room as the one we'd stayed in last week. Again it was clean, and spacious with a nice shower. Lovely building and very situated for all amenities

Partner

10/10

Exceptional

10 Jun 2026

Wayne

Impressive, quaint hotel. Pity the elevators weren't working.

Partner

8/10

Excellent

09 Jun 2026

Gary

Only an overnight stay but the staff were very polite and knowledgeable of the local area.

Self

2/10

Poor

05 Jun 2026

Martin

Terrible bed. Awful continental breakfast. Ucgh

Partner

10/10

Exceptional

05 Jun 2026

Pauline

Lovely hotel situated opposite Exeter Central railway station. There is parking @ £12.50 per night. We arrived at 12.30 to get a parking space, and although check in was 2pm the very help receptionist checked and said our room was ready. Lovely clean spacious room on tbe first floor with a good bathroom and excellent shower. The hotel is within a 10 minute walk of bars cafes and restaurants. We would definitely stay again

Partner

6/10

Pleasant

04 Jun 2026

Anthony

Great location but very limited parking. Nice room. Good size and comfortable. The lift being out of order for such a long time is a major problem. All rooms are on the first floor or above.

Partner

8/10

Excellent

02 Jun 2026

Joe

Did not have breakfast, ac was good

4/10

Poor

31 May 2026

Gavin

Nice staff but the hotel and rooms are very run down and in desperate need of refurbishment.

Stains in carpet. No air con. Rooms extremely hot and stuffy.

Lift was also broken during our stay so had to walk up 4 flights of stairs in a heatwave. Would avoid in future unfortunately.

Partner

6/10

Pleasant

26 May 2026

Ian

No lift available but was made aware
The room was extremely hot due to no air-conditioning
Breakfast was alright but not too a standard I would expect for a hotel such as this.

Partner

10/10

Exceptional

26 May 2026

Diana

Room was a good size for the UK.

Partner

8/10

Excellent

26 May 2026

Patrick

Clean, but the carpets in the public areas need replacing. This really undermined the quality feel of the hotel. One of the receptionists deliberately misled me about the room she allocated to me, but the other (the Hispanic looking woman) was very helpful and sorted out the problem by giving me a different room. I booked a room with a double bed and checked with the first receptionist that my room did have a double bed. She confirmed, but it had two singles! I cannot understand what was going on. Was she so lazy she couldn’t be bothered to hit some keyboard keys? This happened Sunday 24th May going into Monday 25th 2026; if management are interested

Partner

8/10

Excellent

24 May 2026

David

Every single floorboard in this hotel creaks very loudly.

Friends_and_family Family

8/10

Excellent

23 May 2026

Clare

Great location. Cute little was helpful after a long day of travelling we just wanted to stay in. Super old hotel
With lots of creaks and the lift was out of service for my mum but we made due. Location is very close to high street and Exeter cathedral

Family

10/10

Exceptional

22 May 2026

Maria

Authentic historical building with lots of pictures and books telling the story of a place.
Staff is very helpful and welcoming, room and all hotel area is clean, breakfast is fine.
Enjoyed my staying there.

Self

4/10

Poor

18 May 2026

Steve

Very run down.
Lift broken but not informed until after booked.
Curtains wafer thin as moth eaten
Lots of bugs in room.
Wouldn’t recommend

Self

4/10

Poor

15 May 2026

Lance

Room heater did not work. Room phone did not work. Hotel lift was out of order. Facilities need a lot better upkeep and care.

Staff was friendly. Great location.

Partner

10/10

Exceptional

13 May 2026

angela

The hotel was in an ideal location. The staff were so helpful. Would stay again.

Friends

6/10

Pleasant

11 May 2026

Mike

Overall our stay was OK - what wasn't great was when we arrived the lift was still out of service and we were on the third floor, with heavy bags and someone with asthma. The room was, again, OK - hadn't been cleaned properly though with dust along the bar behind the bed and a big brown stain on the floor to the right. We also only had one towel for the bathroom/shower so had to share that in the morning. It was great for being central in Exeter and handy to park in the front, but I probably wouldn't stay here again.

Partner

10/10

Exceptional

06 May 2026

Danny

Very nice hotel and good value for money.
No air conditioning. Rooms a nice size.
Lift was out of order when we were there.
Staff were friendly.
Hotel had it's own nice pub with burgers and pies and other stuff.
Good location for the station and town centre

Friends_and_family Family

8/10

Excellent

30 Apr 2026

Ada

Courteous and kind staff

Self

6/10

Pleasant

24 Apr 2026

Debbie

I would say the photo's oversell this. The rooms are spacious, but walls thin so you can hear everything next door. my 'double room' was in fact 2 singles pushed together, 1 of which was broken and the bathroom was outdated to say the least. On arrival, the guy behind the desk was just talking over us and rushing. It wasnt awful, but wouldnt be rushing back sadly

Friends_and_family Friends

8/10

Excellent

23 Apr 2026

Ada

The room was clean and the staff were helpful.

Business

6/10

Pleasant

21 Apr 2026

Sue

Premium room very noisy outside. Backed onto loading bay or something. Lift out of order and no food after 8.45. But breakfast fine and staff helpful.

Partner

10/10

Exceptional

19 Apr 2026

Kristi

Staff were very welcoming, friendly and helpful. Hotel is older, characterful building but has parking (on the expensive side) but good for central city. Unfortunately the lift was out of operation for our stay but they did contact us beforehand to let us know. Booked a standard double but was given a king, room was hot but able to turn radiator off and open the windows. Nice toiletries in the bathroom, could have done with the fan working. No fridge in the room but there was a safe, an iron & ironing board, hairdryer and kettle with tea/coffee supplied. Can't comment on the restaurant as we didn't eat there. Some things in need of refurb/update, curtains had small holes in them, window glazing was a little rickety, but overall would stay again.

Partner

10/10

Exceptional

18 Apr 2026

Kim

Clean, quiet, great location and the receptionist was very helpful.

Self

8/10

Excellent

18 Apr 2026

Martin

Everything was good during our stay except perhaps breakfast. I had the full English which was nice but my wife went for the continental, this was poor for the choice of food set out. Only filter coffee available no real choice of cereals or pastries. Disappointed overall with the experience of breakfast.

Partner

10/10

Exceptional

17 Apr 2026

Terence

It was in a great location comfortable stay

Business

10/10

Exceptional

15 Apr 2026

Darren

Very historical building ideally situated across the road yo Central train station

Partner

8/10

Excellent

13 Apr 2026

heather

The staff we met were all helpfull and changed us to a better room which suited our needs but was suprised to hear no lift available and for 3 months would have been helpfull to know this in advance either in email or on their website for all visitors to know but we had our bags taken up for us and down thankfully the room was clean and huge bed all you needed in the room robes not slippers and drinks pepsi and fridge . very central to all and train station enjoyable stay

6/10

Pleasant

13 Apr 2026

James

I didn't have any soap, got given it at 8pm, I had to be up at 12pm for travelling. I could hear noise from next doors tv. Ok just very old.
Think it's very convienent though as it's in the center, still would use again

Self

8/10

Excellent

12 Apr 2026

Darren

Lovely hotel, excellent location.
Staff helpful, lift not working on visit, no air con in room.
Carpet and curtains worn and damaged, should be replaced but would recommend

2/10

Poor

02 Apr 2026

Barry

The hotel is clean. The reception staff are accommodating however i do feel ripped off. I stay in hotels for a decent nights sleep, and that was not achievable. The mattress was uncomfortable, there was a 2 inch gap under the door and the corridor lights didnt turn off all night. I payed an extra £14 for a breakfast that was not worth £5. The sausage had been cooked on such a high temperature the outside was cooked and the inside cold, the bacon had only just been introduced to a grill, the poached eggs flooded the plate with uncooked egg white, the coffee from a flask was warm at best. The breakfast staff had no idea who ordered what, so ended up walking round the room quizzing gets what they ordered, when a table number could have solved this, or a wooden spoon in the vase on the table with an order number. The hotel looks to also be used for staff family for breakfast. So all in all not a good stay and a complete waste of money.

Self

10/10

Exceptional

30 Mar 2026

David

24hr staff helpful. good breakfast.

Pet

10/10

Exceptional

29 Mar 2026

Martin

Reception lady was so helpful

6/10

Pleasant

28 Mar 2026

Raymond

I think i was booked into the smallest room ive ever had in a hotel. A bit larger than a broom closet. In addition, the bed was hard and NOT well suited for a night's sleep.

Not particularly pleasant.

Alternatively, the front desk clerk was unfailingly pleasant and helpful.

Self

10/10

Exceptional

22 Mar 2026

Michelle

Odd damp smell in the bedroom.

Friends_and_family Friends

10/10

Exceptional

20 Mar 2026

Juliet

Great location

8/10

Excellent

08 Mar 2026

Michael

Comfortable clean room. Great location

Partner

10/10

Exceptional

07 Mar 2026

Paul

Room was nice and clean with comfortable bed. My only issue was that it was a bit too warm and difficult to open the window.
However it was a good stay and really convenient location.

Self

10/10

Exceptional

27 Feb 2026

Kay

Great staff, very accommodating, immaculate room, quiet room, perfect stay, would definitely return thank you for a lovely stay!

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Lorraine

Reception were welcoming breakfast was great.

8/10

Excellent

27 Feb 2026

Levi

Smooth check-in, nice big room which was good as we had our 2 dogs staying with us, comfortable bed, decent shower, everything you needed.
Only issue was that, like most hotels, the room was very warm so you needed the window open, but our room was overlooking what I assume was the kitchens and the AC or ventilation for them was quite noisy from early in the morning.

Partner

10/10

Exceptional

26 Feb 2026

David

Staff welcoming, room fine and quiet, reasonable price, convenient location.

10/10

Exceptional

22 Feb 2026

Laura

Great greeting at reception, lovely friendly, lady who was knowledgable about the hotels history. Room was clean and comfortable. Great breakfast, which was cooked to order, good selection and a lovely guy

Partner

8/10

Excellent

20 Feb 2026

Finn

Room was good and staff good as well. Lots of noise directly outside the room in the morning and not a hugely comfortable bed. But did the job for one night

Self

8/10

Excellent

19 Feb 2026

Teymuraz

Great and helpful staff. Excellent location walking distance to pretty much anything you need. Overall, a quaint yet timeworn hotel. Highly recommended for short stays.

6/10

Pleasant

12 Feb 2026

Martin

The hotel is centrally located. So great for a city visit. Lobby and reception were pleasant. Veronica the receptionist was lovely and very helpful. The on site parking has very limited spaces and cost £12.50 per night. Not detailed on Hotels.com website so an unpleasant surprise on arrival. . The lift was not working on my visit. The breakfast buffet £16 was good and catered well for.me as a Coeliac. Lots of Gluten free options. The room was clean fresh and tidy. Good shower and bathroon. But when you factor in the extra parking cost and breakfast the Hotels.com discount was not such a great deal as it seemed on Hotels.com site Not the Rougemonts fault
surprise

Self

10/10

Exceptional

08 Feb 2026

Tracy

Very friendly staff,fabulous room,central to all amenities.

Partner

10/10

Exceptional

07 Feb 2026

Karen

Lovely room with a king sized bed, powerful shower with extra hot water.
Great breakfast, courteous staff.
A lovely character hotel

Partner

10/10

Exceptional

07 Feb 2026

David

Yes!

Business_and_leisure Self

6/10

Pleasant

25 Jan 2026

Claire

There was no TV signal. No water or biscuits or room or Hotel info. Bar closed early even no tvs were working.
Staff polite, room clean

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Michaela

Excellent hotel, so central. Staff were friendly and helpful

Leisure Pet

8/10

Excellent

19 Jan 2026

Steven

Helpful, friendly staff made us welcome, good clean room, comfortable beds, excellent breakfast.

Partner

6/10

Pleasant

17 Jan 2026

Sunny

Staff were great
Room was clean but it needed some attention to decor. The radiator was not big enough for the room so a bit cold ..

8/10

Excellent

14 Jan 2026

Jill

Clean spacious room and nice tea and coffee tray. Only issue was shower temperature struggled to find a warm/hot setting.
Great staff at reception. Good location

Leisure Self

10/10

Exceptional

11 Jan 2026

Simon

Room was great, lovely shower, and great TV

Self

10/10

Exceptional

04 Jan 2026

LORNA

Staff were great. Large bed and room

10/10

Exceptional

04 Jan 2026

Mike

Amazing value for money and very accommodating after a last minute change of plans meant we needed to add an extra guest to our room. The Rougemont hotel is beautiful, full of character and very conveniently located opposite Exeter Central station, but despite the location there was barely any road noise.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Rebecca

Staff were lovely, easy check in. Room was great, nice and big and clean

Partner

10/10

Exceptional

02 Jan 2026

Joanne

Amazing staff, perfect location, rooms clean and airy. Will definitely be back!! Thank you

Friends_and_family Friends

6/10

Pleasant

01 Jan 2026

Denise

Reading the previous reviews, I feel like I had a case of bad luck!! 😭

Positives - The hotel is in a central location - literally a stones throw from Exeter Central station (30 seconds) and has such a grand reception area as you enter.
The reception team were great in allowing my friend to enter the room prior to me paying as I was delayed due to accidents. Thank you for that

Negatives - the room had no spare towels in the wardrobe as stated nor an ironing board. The latter not so bad because that is a quick call to reception; but on the third night, our room wasn’t cleaned as the hotel states although I had checked the day before if it would be. By the fourth night it was but we only had one more night there.

On the morning of my checkout, I asked to leave my luggage there and had to pay £5!! The man at reception stated it is free on the weekends which is ridiculous but what is worse is that Jan 1 is a weekend and if I wasn’t running to catch a train for my hike, I would have stated that. I have never had to pay to leave my luggage at a hotel that I have stayed in and it didn’t help matters to find out that members of my hiking crew who also stayed there did not have to pay. It is unreasonable to have charged me and not even issue a refund for it. It put a massive dampener on the trip because I only stayed there because our hiking party was held there for NYE but after the service I experienced, I will look at alternative accommodation.

Leisure Friends

10/10

Exceptional

25 Dec 2025

Jeremy

First time staying in a hotel into Christmas Day, great touches from the hotel, including a personal Christmas card in the room and fizz at breakfast

Self

8/10

Excellent

21 Dec 2025

Roger

Friendly staff who dealt with a couple of problems with our room courteously.

Leisure Partner

10/10

Exceptional

18 Dec 2025

James

Very polite and helpful staff. Well appointed room, clean with a comfortable bed.

Self

8/10

Excellent

17 Dec 2025

Stephen

nice room, nice hotel, shower not the best

Leisure Self

4/10

Poor

13 Dec 2025

Elaine

Room was badly set out. Bathroom was tiny. Had to shuffle round the bathroom door to be able to use the toilet. Shower screen was so close to the sink it was ridiculous. Charged £5 to leave luggage as too early to book in although not sure what the £5 was actually for.. maybe the tag? Great location but disappointing experience.

Business_and_leisure Self

6/10

Pleasant

05 Dec 2025

Jacqui

The staff were welcoming and helpful. The hotel downstairs is amazing but the room was very tired. It was a cold night and there was no extra blanket but on requesting one the next morning a second duvet was supplied.
We did not have breakfast so cannot comment on that. The position of the hotel is excellent. Right opposite the railway station and a short walk from the city centre.

Partner

8/10

Excellent

05 Dec 2025

Shirley

The room was lovely. Good size and comfy.
Bathroom was lovely. All very clean.
Staff were friendly.
We were disappointed when we arrived as wanted to leave a small bag for couple hours as bit early for room and we were charged £5. We've never paid anywhere else for that service.

Leisure Friends

8/10

Excellent

04 Dec 2025

Pauline

As always the staff are very welcoming and helpful. Great location near the station and within easy walking of town centre. Nice spacious room.

Partner

6/10

Pleasant

02 Dec 2025

John

Room 230 had holes in the curtains when drawn, very noticeable, so new curtains needed. Also provide a coffee machine with pods, but give you the little cartons of UHT milk, which you have to keep asking for. There is a fridge in the room, why not a jug of milk in the fridge would be better. Also attention to detail, eg) soap dispenser fitted to wall, but out of line, not straight, seem with bathroom vent. Also noise of the central heating is loud, kept me awake the first night.

Business Partner

10/10

Exceptional

29 Nov 2025

Ms Eileen

Perfect location for exploring Exeter town and quite beautiful and well kept.

Friends_and_family Family

8/10

Excellent

26 Nov 2025

Paul

Large hotel opposite Central railway station and a short walk from City Centre facilities and attractions.

The common areas and my room had been lovingly restored and were spotless. Staff were also extremely friendly.

The only downsides were not very thick walls between rooms, curtains that didn't shut all the way and a £5 charge to store luggage,

Self

10/10

Exceptional

24 Nov 2025

Philip

Lovely stay ideal for Xmas shopping

Partner

10/10

Exceptional

23 Nov 2025

Andrew

Not one thing lets this place down. Nothing. If you go here then enjoy. Nothing to moan about at all.

Leisure Family

10/10

Exceptional

23 Nov 2025

ruth

Big room excellent price good location for uni and shops
Nice staff

10/10

Exceptional

22 Nov 2025

Andrew

All was great Spanish speaking lady on reception was very helpful

Partner

10/10

Exceptional

22 Nov 2025

Noel

Lovely quality hotel

Partner

10/10

Exceptional

21 Nov 2025

ROGER

Reception was very friendly and efficient, and it was a lovely place to stay (as well as being so convenient for the centre of Exeter)

Business_and_leisure

6/10

Pleasant

19 Nov 2025

Andy

Room was okay, sink tap was hanging off not good, shower was good. Overall hotel was cold.
Location was great, train station and city centre

Leisure Partner

8/10

Excellent

19 Nov 2025

Imelda

Beautiful old hotel must have been very grand in its day slightly tired looking now.
Room was clean and staff were friendly and helpful

Partner

10/10

Exceptional

18 Nov 2025

Joe

Room was great nice and big. The staff was very friendly and helpful

Leisure Partner

10/10

Exceptional

16 Nov 2025

Jono

Friendly staff, room was great. Really enjoyed my stay.

Leisure Self

8/10

Excellent

11 Nov 2025

Stuart

Good enough for the price. Clearly in need of updating. The shower, in particular, had trouble delivering hot water in the morning. Our second set of towels were hidden in the wardrobe. The toiletries were good, there was a kettle and the front desk staff very efficient. Parking was available and a reasonable price for the location. The hotel has the potential to be very good, but needs work.

Partner

10/10

Exceptional

10 Nov 2025

Patrick

Everything was good.

Partner