Name: Mercure Exeter Southgate
Address: Southernhay East, Exeter, EX1 1QF, GB

8/10

Excellent

03 Aug 2026

Phyllis

Breakfast was wonderful .. all the staff were extremely helpful and friendly … we will be back next year for our anniversary

6/10

Pleasant

02 Aug 2026

Toni

Good hotel but aircon wasn’t working and third floor lift out of action so have to walk far to get to third floor room.

6/10

Pleasant

01 Aug 2026

Michelle

Very nice hotel sadly on my stay the air conditioning did not work and I had to change room due to a musty smell , reception staff very helpful and gym swimming pool very good .

8/10

Excellent

01 Aug 2026

Rachel

Staff very helpful at reception on arrival.

Breakfast was plentiful with a good selection including gluten-free alternatives as well.

Great location to walk into town but we would recommend doing this in the day. Unfortunately, we arrive too late in the evening and were disappointed when we walked into town to have a meal near the cathedral to find lots of homeless and sleeping bags everywhere along with people that were inebriated.

You do tend to find that any labour run towns or cities are very rundown which is a shame because you wouldn’t expect that from a place like Exeter.

8/10

Excellent

27 Jul 2026

Richard

In a nicely refurbished on room on the 3rd floor. Lovely decor. Could do with a shelf in the shower and the glass side is not long enough to avoid the floor getting wet. I

8/10

Excellent

20 Jul 2026

Norman

All ok except no air conditioning.

Partner

8/10

Excellent

20 Jul 2026

Alan

Excellent staff. Good clean, comfy, hotel in a fantastic location and with great facilities.

Partner

8/10

Excellent

18 Jul 2026

Alan

A very good team working here who are clearly understaffed. The room was not the best and looked tired. Socket shorted my charger, both the sink and shower plugholes were blocked, and the air-conditioning was broken on arrival (during a heatwave). The latter not their fault, they provided fans which helped.

Lovely breakfast, pool and sauna were very nice and the reception administrator was very helpful after I reluctantly came down to complain about the aforementioned issues. Very understanding and I look forward to a better experience next month.

Self

4/10

Poor

17 Jul 2026

Ian

Faulty air con across the hotel made for a poor night’s sleep. Bathroom in need of some TLC and mirror covered in finger prints. Not great overall and so won’t be staying here again with so many other good options in Exeter. Reception staff doing their best but let down by maintenance and cleaning.

4/10

Poor

14 Jul 2026

Dominic

The aircon wasn’t working, so it was in really hot. The windows also didn’t open: It was impossible to sleep. The fridge in our room also wasn’t working. We called for it to be fixed. No one came, so we ended up sorting out a faulty electric plug ourselves. Great location, great breakfast. Friendly staff. Pity about the lack of functioning basic amenities. Definitely not worth the price.

Partner

8/10

Excellent

11 Jul 2026

claudio

Hotel is fine. Breakfast was fine. Room had no working air-conditioning but after making a call we were upgraded to another room where the air-conditioning was working so everything was fine.

Partner

8/10

Excellent

10 Jul 2026

richard

Great stay thanks
Lovely breakfast

Friends_and_family Friends

8/10

Excellent

07 Jul 2026

Rosie

We had a lovely stay. Really close to the centre, friendly staff and a great sleep. Thank you!

Partner

10/10

Exceptional

02 Jul 2026

Frances

This is the second time we stayed at the Mercure Hotel in Exeter. The rooms are lovely, very clean, and everything you need in it. The bed and pillows are both very comfortable.
Staff are all polite and helpful. Unfortunately on this occasion, the air conditioning had broken down as had happened to other hotels in the city due to the extreme heat. There was a fan already on in our room and we were told we could open windows and ask for another fan if needed. We were also given free ice cold water and complimentary drinks at the bar. Nothing was too much. I would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Tim

Great stay

Self

10/10

Exceptional

28 Jun 2026

jason

Lucy at reception was fantastic. We had a minor issue with our room which she resolved immediately.
Great location. Nice facilities and breakfast was 10/10
Will be back

Partner

8/10

Excellent

28 Jun 2026

Kayleigh

When we arrived we were told that the aircon was not working. I was disappointed but polite. We received a free upgrade on our room, drinks, and given free parking. It had been so hot all week so we were looking forward to a cool hotel room. Would rather have had aircon but it’s not receptions fault so we accepted our fate and carried on.
We were given a privilege renovated room and it was lovely but HOT. It had the smallest fan and no breeze coming in the windows. We didn’t sleep well.
On our second day, I asked if the aircon was being fixed. I was told it is an ongoing problem so they couldn’t say if it would be or not. Not as hot as the night before so that was lucky.
I always try to book Mercure hotels as I find that they are cleaner than other chains and I like the breakfast. This is a lovely hotel but without aircon in the summer it is far too hot.

Partner

4/10

Poor

28 Jun 2026

Sarah

Rooms weren’t ready at check-in time, had to wait in the bar - given complementary drinks vouchers, but all draught was off and there was a very poor selection of bottled drinks. Initial room they gave us was a twin not a double, the air-con wasn’t working and the windows wouldn’t open, so it was stifling. Second room was better, but air-con still didn’t get to temperature. They were clearly understaffed and no management around to support the poor reception staff.

Partner

6/10

Pleasant

22 Jun 2026

Paul

Few maintenance issues

Partner

6/10

Pleasant

16 Jun 2026

Simon

Great spot in the city, although there's a £16 cost per day to park. Overall, The hotel is great in some spots and very shabby in others - but for the price, we'd probably look to stay elsewhere for the next visit to Exeter.

Good parts were that the majority of the staff were very good, the breakfast was top notch and hotel bathrooms are very nice.

The downside is the rooms are really hot and dated (air con very weak, windows don't seem to open and the fans provided don't take the edge off), the pull out sofa bed is harder than the floor and zero bubbles in the Jacuzzi so it's just a warm bath.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Maria

I 've been staying there since 2019. Great location, swimming pool, tasty breakfast . Staff are always welcoming and helpful. Just right place to stay.

Self

4/10

Poor

09 Jun 2026

Verified traveler

Positives - location perfect for exploring Exeter and The Quay. Bathroom was nice and more recently refurbished. Carpark was straightforward but you pay. Bar man very helpful, went out of his way to find some peppermint tea, very grateful.

Staff were friendly but no one explained about the £10 pp charge to swim… we were simply told we could use the leisure facilities while we stayed.

It was cheap but a poor choice - no sleep, bedroom and communal areas tired. Bed had no mattress protector, one thin sheet straight on to an old lumpy mattress. This is surely not good practice, made me feel really icky, couldn’t settle and was meant to be a rare night to ourselves as a couple! Would really suggest investing in new beds, toppers or at the absolute least please use mattress protectors!!

We booked on the basis of the proximity to Exeter and the pool, but we didn’t see the small print about £10 pp to use it. We didn’t bother for a £20 swim as the reviews of the pool were not great either!

I would have rather paid more for the room to include the swim and mattress protector!! We didn’t have breakfast, everything seems to be an additional charge. Had a beautiful breakfast by the quay, 5 min walk, better value with a view.

If you are not fussy where you sleep and want no frills, central location then it may suit, otherwise I would not recommend!

Partner

8/10

Excellent

08 Jun 2026

A c

Unfortunately the air con was broken- but they did provide free bottled water and 2 fans.

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

Julie

The hotel is looking a little worse for wear unfortunately and our room was particulary run down. The chair springs had gone and when I sat on it I practically sank through. That being said the room was clean. Only one hand towel for two people. The TV did not work well at all. The decor is very worn and the silicone around the toilet was grim and brown. The staff were always helpful and the hotel incredibly busy and well used. I hope it is going to be renovated at some stage.

Partner

4/10

Poor

04 Jun 2026

peter

Yet again the air conditioning is broken so an uncomfortable warm night was had. I keep hoping this hotel will improve as it’s so convenient for my business and the location is great. It’s let down mainly from a maintenance perspective and unfortunately everytime I visit it continues to disappoint. On this trip there was also issues with the jacuzzi and the bed/ pillows really were not what I would call 4 star. The staff really do try their best but a constant flow of apologies does not make up for just wanting a good nights sleep.

Self

10/10

Exceptional

29 May 2026

Patrick

Very nice hotel with friendly, accommodating staff in a great central location and close to some lovely places to eat.

Partner

6/10

Pleasant

28 May 2026

vanessa

Property in need of refresh, were advertising refit coming. Unfortunately AC broken on hottest week on record then pool closed due to chlorine issue. Staff helpful with water and fans. Food and drink prices bit high but hotel in great location for shopping and attractions.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Kelly

Very clean. Excellent breakfast

10/10

Exceptional

13 May 2026

Ai-Linh

Consistently good hotel with great facilities

Partner

8/10

Excellent

08 May 2026

Daniel

Really lovely stay. Conveniently located!

6/10

Pleasant

04 May 2026

Rob

As expected. No better, no worse

Partner

8/10

Excellent

25 Apr 2026

Gary

Good clean hotel with parking and a good location

10/10

Exceptional

23 Apr 2026

Stephen

The staff was so much more friendly then last year's stay they even the breakfast was loads better then last year.

Partner

8/10

Excellent

17 Apr 2026

Andrew

Good central location with onsite parking.
Friendly staff and comfy rooms

Self

10/10

Exceptional

09 Apr 2026

David

Excellent breakfast

Self

10/10

Exceptional

07 Apr 2026

David

Pet friendly nice pool and sauna

Partner

8/10

Excellent

05 Apr 2026

Lucy

Great stay, excellent location. Lovely pool

Partner

8/10

Excellent

04 Apr 2026

Brett

Good location

Partner

10/10

Exceptional

02 Apr 2026

Gavin

Breakfast was superb and staff are so freindly

Self

10/10

Exceptional

30 Mar 2026

jonathan

Perfect location

Partner

10/10

Exceptional

29 Mar 2026

Paul

We had a nice stay at the hotel and would stay again. We didn’t get chance to use any of the leisure facilities but hopefully next time we will.

Family

10/10

Exceptional

23 Mar 2026

Daniel

Great hotel right in the centre of the city. Great facilities

Friends

10/10

Exceptional

22 Mar 2026

Sarah

Friendly staff. Spacious room with huge, comfortable bed. Would definitely stay again.

Partner

10/10

Exceptional

20 Mar 2026

COLIN

had a lovely stay again this visit

10/10

Exceptional

19 Mar 2026

Jennifer

Very nice hotel and lovely breakfast.

Self

6/10

Pleasant

15 Mar 2026

Wayne

Comfortable stay and welcoming staff. Rooms was fine but due a refresh.

Partner

8/10

Excellent

15 Mar 2026

Louise

Enjoyed the gym, pool and facilities. Excellent location.

Partner

8/10

Excellent

15 Mar 2026

Wendy

The room was spotless, but housekeeping had failed to register a failed lightbulb in the bathroom and the fact that one curtain had come unhooked in 2 places making it difficult to draw.

Friends_and_family Friends

6/10

Pleasant

01 Mar 2026

Sarah

Staff all nice.
Room worn but clean and tidy so a reasonable stay.
Hopefully the following is helpful feedback;
Fridge not working (a 2nd one added to the room wasn't working either). Kettle lid broken and kept falling off when filling with water.
The in-shower shelf was missing therefore shower gel on the floor. Not a worry to me but maybe to less mobile people.
Rooms are not very sound proofed so corridor noise is a problem without very good earplugs.
Bed comfy.
The bar and lobby are fine and the car park is great so near to town and the quays.
As this is one of the less expensive hotels, on balance it is ok and would stay again but would keep an eye on the price.

Self

6/10

Pleasant

28 Feb 2026

Wendy

Stayed one night in Exeter . Room was average. The bedroom carpet had a lot of stains on it ( kept shoes on )
Used the pool which was great but the woman’s showers had black mould on the ceiling above the showers and around the pipe going up into the ceiling inside the shower which was a bit off putting .
Staff were polite and helpful .
Disappointing I wouldn't rate it as 4 star. For one night it was doable .

10/10

Exceptional

26 Feb 2026

Bobby

Such a lovely place to stay, only downside was the cost of the car park.

Self

8/10

Excellent

23 Feb 2026

Christopher

Weep maintained spacious rooms. The hotel staff were very welcoming and breakfast was first class.

Partner

8/10

Excellent

22 Feb 2026

Louise

Staff very helpful, tidy and clean, room was a little tired and the mattress wasn’t that comfortable but overall good

Partner

6/10

Pleasant

15 Feb 2026

Carolyn

The room (1) was noisy. We could hear the guests next door showering. And the plumbing in our room also needed looking at as every time we flushed the loo or showered the pipe work would be noisy. We reported it.
Breakfast buffet was great.

Partner

10/10

Exceptional

13 Feb 2026

Julie

Great hotel and very accommodating.

Partner

6/10

Pleasant

11 Feb 2026

Rikke

Service at reception could have been better. I arrived a bit early, around 13:00, and asked whether a room might be available. The receptionist told me that no rooms were ready and that check in was not until after 15:00. I said that was fine, but asked if she could please let me know as soon as a room became available, as I was very tired and hoping to rest.

I then had something to eat in the restaurant and afterwards sat in the reception area, clearly visible from the desk, waiting to hear if a room was ready. The receptionist saw me several times but did not provide any update. At around 14:30 I asked a different member of staff if a room was available, and I was immediately given one. When I entered the room, it did not appear to have just been vacated, which suggests that rooms may have been available earlier.

This is the first time I have experienced this level of reluctance to assist as a guest, which was disappointing.

That said, the room itself was fine, if a bit warm, and the bed was comfortable. Breakfast was very good, and the rest of the staff were friendly and helpful.

Business

8/10

Excellent

07 Feb 2026

Emma

Fairly spacious room and clean except coffee/tea stains on one wall). Some of the furniture definitely seen better days. Mattress and pillows rather hard! Great bathroom/shower although looked like an apprentice had done the siliconing in places 😳

Good value for money except the car parking charge - cheaper to use local car park nearby but it was too wet this time.

Partner

6/10

Pleasant

05 Feb 2026

peter

Has so much potential to be an amazing hotel and the convenient location is why I still return. Booked a Privilege room however the mattress was awful and the bedding felt cheap. Also cleaning standards didn’t seem great as I found a half opened drink in the fridge and rubbish on the floor. The jacuzzi was also out of order. I ate in the restaurant but found the beef and veg dish to be very bland. The staff here are always very polite and the overall vibe good. I think it just needs a thorough update and maintenance issues fixed once and for all.

Business

10/10

Exceptional

04 Feb 2026

Harry

Very good

10/10

Exceptional

29 Jan 2026

Amy

Very comfortable would recommend.

Leisure Friends

6/10

Pleasant

29 Jan 2026

Ai-Linh

It was generally a lovely stay but there was a funny smell in the pool area and also in the morning in the bedroom there was a odd smell of sewage. TV is very old and dated but otherwise general facilities were fine and the location was good.

Business

8/10

Excellent

29 Jan 2026

Sarah

Room was great and breakfast very good. Pool and sports facilities were excellent, however the sauna floor was wet and slippery. I slipped and fell and have pulled a muscle in my back.!!!

2/10

Poor

25 Jan 2026

Jaimie

The dinner was terrible along with the service and ended up not eating the dinner, rooms very dated with a tv that didn’t work. Also scratches all over the wall. Leak in the cealing I. The Galway with a rubbish bucket underneath it, just to finish it off paying £16 for the parking.

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Helena

Fantastic stay! Great staff! Room lovely. The comfiest bed ever. Great pool facilities.

Partner

10/10

Exceptional

18 Jan 2026

sara

Friendly staff, Clean room, Good breakfast

Business Partner

10/10

Exceptional

12 Jan 2026

Steven

Great staff, good location

Friends_and_family Family

8/10

Excellent

07 Jan 2026

Tina

Clean room . Friendly staff ! Dogs welcome

Leisure Pet

10/10

Exceptional

24 Dec 2025

Rebekah

Lovely hotel with nice rooms, comfortable bed, good pool, delicious bottomless breakfast. Staff very helpful and courteous.

Leisure Self

10/10

Exceptional

19 Dec 2025

David

Excellent room. Great location for exploring the city.

Friends_and_family Friends

6/10

Pleasant

14 Dec 2025

Gavin

Sadly you have to pay to use the spa facilities which isn’t noted on the hotel description. Very disappointing.

8/10

Excellent

11 Dec 2025

Andy

.

Partner

6/10

Pleasant

11 Dec 2025

Dr Alex

Staff nice. Room ok but it was a shame no one mentioned to me when I checked in that the heating was not working and I would need to not spend ten minutes fiddling with the unit and instead get the radiator that was hidden in the cupboard. Also the WiFi bandwidth in the evening was terrible, which is not really good enough in a modern business hotel.

8/10

Excellent

08 Dec 2025

Brian

All good

6/10

Pleasant

07 Dec 2025

Jackie

Air con broken in the room, however, this was known to the hotel before we checked in as an oil heater was left in the room. Very poor service for this hotel. If the staff had mentioned it when we checked in, it would not have been an issue. Why hide it?

8/10

Excellent

07 Dec 2025

Vincent

Staff excellent, lovely Xmas decor, breakfast was amazing. Only let down was a very uncomfortable mattress that was lumpy, uneven and you could feel the springs. One end of the bed had all but collapsed. But despite this, we would stay in a Mercure again.

Partner

10/10

Exceptional

30 Nov 2025

Tracy

Excellent service lovely comfortable room

Partner

8/10

Excellent

25 Nov 2025

Alan

The staff were courteous and helpful, the room was clean and tidy, overall the stay was satisfactory.

10/10

Exceptional

23 Nov 2025

Robert

Nice, reasonably priced hotel in the centre of Exeter, just a few minutes' walk from the Quay and the Cathedral. Room was clean and comfortable.

Partner

10/10

Exceptional

22 Nov 2025

Maria

Good breakfast, amazing location and spa.

8/10

Excellent

22 Nov 2025

Jennifer

Comfortable although the bathroom drainage needs attention

Partner

10/10

Exceptional

21 Nov 2025

COLIN

Had an issue upon arrival but this was well managed by Page on reception,
The next morning Ryan from maintenance came and sorted out the problem but could not resolve the full issue
Ryan assisted a move to another room

Second room was very nice and Nida from house keeping kept the room clean and very nice

Business Partner

8/10

Excellent

20 Nov 2025

Alan

It was good

Leisure Partner

8/10

Excellent

15 Nov 2025

James

-

Friends_and_family Friends

8/10

Excellent

04 Nov 2025

CMR

All were good except they wouldn’t make me an omelette at breakfast and that is unusual for that request to be declined in this size of hotel.

Business

4/10

Poor

30 Oct 2025

Rebecca

The air conditioning was broken, we had to pay £10 per person to use the swimming pool and the jacuzzi was broken. Our pre booked dinner served was not the same as the menu description. A very disappointing stay. Only good thing was the staff were friendly.

Leisure

8/10

Excellent

30 Oct 2025

Emma

The breakfast was excellent, plenty of choice, staff were polite & very efficient.

Partner

10/10

Exceptional

28 Oct 2025

Jackalyn

Great room, Superbe staff from start to finish.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Judith

Room only so didn’t try the restaurant but lovely public areas with beautiful floral decorations ready for Halloween.
Didn’t try the leisure facilities there was an extra £10 charge which was disappointing. Staff extremely welcoming and happy to provide ideas for local eateries which are plentiful within 5 minute stroll of hotel. Beautiful city to explore

Business

8/10

Excellent

26 Oct 2025

Nicola

The shower drain was blocked causing the water to overflow. Check in was easy and pleasant. We enjoyed our stay.

6/10

Pleasant

19 Oct 2025

Ross

The spa was closed for our stay. I would have expected to have been informed of this prior to arrival. Very disappointing as it was a feature we intended to use as part of our itinerary
The room was for a disabled person and the en-suite not as expected accordingly. Also disappointingly this was not made clear to us.
There were light bulbs out in the en-suite. The tv remote was not operating properly.
Lack of attention to detail overall was not of a standard we have come to expect.

Leisure Partner

10/10

Exceptional

13 Oct 2025

BALANCE FOR BUSINESS LIMI

Business Trip

Helpful staff at all times - Lovely rooms and an excellent location

Business

10/10

Exceptional

11 Oct 2025

Stephen

Did what it said on the tin. Good city centre hotel with parking and a pool

Partner

10/10

Exceptional

03 Oct 2025

kevin

Fantastic well laced stylish hotel.

Partner

10/10

Exceptional

01 Oct 2025

Catherine

Staff were great, lovely little gym, room a little tired but perfectly serviceable. Good location.

Leisure Self

10/10

Exceptional

30 Sep 2025

James

Breakfast was great if paid for the night before- parking charges a little steep- however hotel great, super location and staff very welcoming and professional

Friends_and_family Friends

10/10

Exceptional

29 Sep 2025

Martin

Excellent throughout

Friends_and_family Family

8/10

Excellent

18 Sep 2025

Justine

Swimming and gym only available at extra £

Disappointing that pool and gym only available at extra charge of £10. This is not explained by hotels.com but in small print on hotel site. Please update info. I also think it is in unreasonable of hotel to charge guests extra. Room modern and comfortable and breakfast and extra cost good

Friends_and_family Family

6/10

Pleasant

12 Sep 2025

Glyn

The reviews online are correct. This hotel does not have functioning air conditioning. Luckily the local temperature was in the low 20s. If it had been high summer it woukd have been unbearable. Fof this hotel to say rooms have AC when they don't and obviously haven’t for a the whole year, is unacceptable. Avoid.

6/10

Pleasant

05 Sep 2025

Verified traveler

First impressions

The reception area is nice, staff is helpfull.The rooms are clean ,but the overall impression of the rooms is that they need updating.It all looked very tired.

Friends_and_family Family

4/10

Poor

03 Sep 2025

Lenroy

Extra charge, plus extra charge!!!!

Decent hotel, in a pretty much perfect location.
Gymnasium usage was complimentary (but the facility wasn't very good).
Use of the pool/jacuzzi carried an additional charge, even if you were a hotel guest.
Parking also carried an additional charge.
Very clever, seeing as guests would be charged to park anywhere else they found nearby.

Self