Name: The Gissons Hotel
Address: Exeter Road, Exeter, EX67UD, GB

6/10

Pleasant

30 Jul 2026

David

The hotel was ok but at the time of our stay there was neither a restaurant or bar
at the hotel. We had to go to a nearby hotel for food and a drink.
Our room was adequate and clean .

10/10

Exceptional

20 Jul 2026

Aziz

Went down to Exeter for a graduation ceremony at the University so stayed at the hotel for one night. I would definitely recommend.

Parts of the hotel are undergoing refurbishment, e.g. the restaurant - but the rooms were well kept, linen and towels all of an extremely high standard . Very clean..
Shower - really hot water - yay! A must after a long day!

Great consideration also shown to guests, particularly in the warm weather by provision of an air conditioning unit in the room and another fan to keep cool, so had a great night's sleep on a very comfy bed.

Staff all very helpful especially Erica - thank you - nothing was too much - she was very accommodating. Hope to see you again!

Just a reminder to potential guests - don't forget if arriving late and signs not visible to register vehicle for free parking to avoid fine. :-(

Would definitely stay again. Very good value for money!

Partner

6/10

Pleasant

16 Jul 2026

catherine

We were sent a message the day of our arrival to request that we pay with cash as the card machine was apparently not working. The lady who greeted us was lovely but told us there was no food or drinks available for the duration of our 2 night stay. The hotel itself was very run down - the carpet was stapled down in the hallway and the Lino was lifting in the bathroom with the underneath gathering dirt. The mattresses and shower were good and the beds were clean but the hotel badly needed some work. Would not stay again unfortunately.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Anastasios

very easy check in process
clean spacious room
great value for money

10/10

Exceptional

09 Jul 2026

Tony

Erica was really helpful
Nisq comfy room
Air conditioned
Insta volt chargers in the car park that are cheap after 8pm via the app
Overall very happy

Self

8/10

Excellent

08 Jul 2026

Mike

lovely comfortable bed,
fridge would be good,

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

John

The parking was a bonus. Could have done with a bar /restaurant. The room was OK but not user friendly. Too cluttered. Bed was comfortable.

Partner

10/10

Exceptional

30 Jun 2026

Albert

Able to easily check in slightly early and the staff were really helpful, both at reception and the cleaning staff were really nice as well. The room was lovely and clean, and had Aircon which was brilliant! Beds were comfy and spacious and the bathroom was big and clean too!

Friends

8/10

Excellent

28 Jun 2026

Darren

.

Partner

8/10

Excellent

27 Jun 2026

Sarah

Unfortunately their bar and restaurant is closed.
A short walk to nearby hotel for fabulous food. We had breakfast and dinner.

Partner

10/10

Exceptional

23 Jun 2026

Anastasios

very clean hotel.
easily accessible from and to exeter. No 7 stops outside.
I was welcome by the manager Erica and she was a delight , very bubbly lady and she took me to the room and
showed ne how to operate the aircon unit ( which was a blessing as I visited last night when it was proper hot). I stayed at a single room, but it was very spacious , and the bathroom was of decent size. can’t fault this little hotel

Self

2/10

Poor

21 Jun 2026

Stephanie

I was staying with my 88 year old Mum. We were awoken at 3am by banging and chatting from the room next door. It continued until we left at 7.30am. The room was apparently a room bring renovated with no door lock, just holes where it should be and Yellow No Entry tape. I was told the occupants needed emergency accommodation for the night. I drove 4 hours home on 3 hours sleep. I would not recommend this hotel if you would prefer to sleep through the night!

Family

10/10

Exceptional

26 May 2026

Daniel

Incredible value for a 1 night stop on the way back to London from Cornwall. Even better that on the hottest days in May since 1944, it had air-conditioning... a real blessing!

Friends_and_family Family

10/10

Exceptional

25 May 2026

Philip

Bed was comfortable, parking was easy and air conditioning was fantastic

Partner

4/10

Poor

20 May 2026

Giles

Hotel was closed as I arrived before check in time. Don’t worry, there’s a number on the door and Erika is available.
Check in process is messed up. Card reader didn’t work, wanted cash, I didn’t have any, so they said they would send payment link. They didn’t and took the money via Hotel.com which is fine.
Restaurant is closed. Seems like it has been for years.
Room was very clean but poorly maintained. Floorboards broken, a piece of rug was taped down over the missing floorboards, right at the entrance to the door toward the wardrobe and bathroom. I hurt my foot twice.
The hotel keeps sending automated messages asking to review the stay. It’s so annoying. They won’t stop.
So here is the review. Apart from Erika, the hotel is pretty poor.

Self

6/10

Pleasant

18 May 2026

Sean

Not a good first impression as told when I got there that they could only accept cash. It was only luck I had cash on me to pay, but it would have been nice to have been warned beforehand. The lone staff member was very helpful, but there were evident language difficulties. Apart from that room very clean and comfortable.

Self

2/10

Poor

08 May 2026

Palani

Could not speak to anyone who could understand English!
My job finished a day early so I wanted to check out a day early and get a refund but I was passed from one person to another and could not even speak to a manager as they were not on site most of the time!
I would not go there again!

Self

8/10

Excellent

04 May 2026

Joanne

Parking easy, staff friendly and helpful. Room was comfortable, shower great! I had a lovely stay at the Gissons. Also the village is quaint and the pub did amazing food!

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Martin

Can't know it for the price paid. Spotless room and had a massive comfy bed. Staff were welcoming upon arrival and was a lovely stop over on my way to Cornwall

Self

4/10

Poor

20 Apr 2026

Mike

The staff were helpful and friendly but we were initially put in a standard twin when we had booked a deluxe double this was resolved quickly. The room was comfortable and clean but was very tired and there was no hot water. Additionally we weren't informed until we arrived that the on site restaurant and bar were closed for refurbishment, unfortunatly we can't reccomend it and won't be staying again.

Partner

10/10

Exceptional

16 Apr 2026

Alasdair

Location is perfect, there is a garage nearby, access to the A 38 is nearby and it resides in a lovely village. I was made to feel very welcome by Erica and her team who were more than helpful. Twin room had plenty of space and a nice shower with loads of hot water. Kitchen is currently being renovated so cannot comment on catering, for what I wanted it was perfect.

Self

6/10

Pleasant

16 Apr 2026

rob

Clean, tidy and comfortable bed. Erica was very helpful. Car park was not in a good state with pot holes and untidy. No food or drink was not available on site , needs to be more clearer on the booking sites because it was a surprise when i was informed at the hotel.

Self

2/10

Poor

12 Apr 2026

Dennis

Would not describe the as a Hotel,no human check in ,room and hotel nothing like the websire, breakfast and bar ,restaurant were an option when we booked but was later ammended Except breakfast still advertised that morning but wasn't available, No public area to sit,no bar open even though they advertised beer garden ,very dull place,we stayed 20 mins then left ,will be contacting hotel for refund

Partner

8/10

Excellent

08 Apr 2026

Karen

Found it strange no staff really on site only saw 2 and one member of staff seem to cover everything from booking in doing the key to cleaning the rooms, but very pleasant and helpful. The hotel seems to be under refurbishment as the bar and food area was all locked up. Think there is alot of work to be carried out. At first i thought i was the only one staying there. Good hotel for a base to stay

Self

10/10

Exceptional

22 Mar 2026

ANDREW

Very nice Hotel would recommend for anyone

10/10

Exceptional

11 Mar 2026

Mario

Im wery happy wery good services

Partner

8/10

Excellent

02 Mar 2026

Ivana

There is no-one in reception.On the night we arrived a very loud alarm went off at around 20 to midnight so after 5 minutes I had to go out of our room to investigate what was happening.It was an alarm from the restaurant area that was closed.There was no number to call in case of emergency.I called the fire alarm people using the number on the wall and the guy told me it wasn't a fire alarm.I then called the only number available for the hotel (a landline number) and no-one answered.By the time I got back to my room at 1 a.m., the alarm finally stopped.To get to the rooms from reception there was a fire door that was wedged open both nights that we were there.We wouldn't go back there.

Partner

6/10

Pleasant

18 Feb 2026

Simon

The place is run down, you pull up and all the signs are telling you to pay for parking. So you do. Then at reception all you have to do is register your car on the system, but it’s to late know. £10:25 out of pocket.
My room 208 was clean and tidy.

Business

8/10

Excellent

17 Feb 2026

Hannah

Room was clean and the bed was firm but comfortable.
Not many staff around but were on hand when there was a problem with the room key (it worked the first time going into the room and then not the second time and our key wasn’t the only one - so double check it’ll let you in more than once!)
Car park looked a bit like a building site. Looks like they are maybe doing some renovation? No bar or restaurant, but you’re close to Exeter and other eateries.
It was good for the price! If you want somewhere cheap, comfortable and clean to sleep close to Exeter.

10/10

Exceptional

15 Feb 2026

AGNIESZKA

lovely hotel! Room was very clean. Full value for money.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Helen

The room was immaculate and Erica made our stay so lovely! We felt very welcomed and looked after incredibly well, due to Erica we will come stay again when we travel to Devon again.

Business Family_with_children

6/10

Pleasant

08 Feb 2026

Joe

Just got back from a 2 night stay here. In my experience the hotel was clean & the room nice & spacious, the shower was also decent. However, the negatives I felt were mainly that the hotel staff were extremely hard to contact, it took me 6 phone calls over 2 days before I managed to get through to anyone, and never received any response to emails I had sent. The hotel had no atmosphere, the restaurant/bar did not exist and we only saw a female cleaner, there was no staff around, no reception staff, although the lady cleaner was very friendly & professional. When my partner arrived at the hotel to check-in no staff were present, & his key card was just left on the desk with his name on a piece of paper with it. So he was unsure if he was meant to just take it, but as there was no staff present & no one was answering the phone he just took the key. The tv in the room was in the absolute worst position, it was on a wall to the right hand side of the bed, very high up & to watch it you had to completely turn your neck & body. The hotel is situated in a little village, which we didn’t explore but it was very quiet around. However, on our second night at 2am a baby was crying for a long period of time with the mother shouting at it which kept my partner awake. For a cheap stay it was ok and the bed was very comfy, but next time I’d stay elsewhere & pick somewhere that included breakfast. A positive was that the car park was free, and plenty of spaces.

Partner

10/10

Exceptional

01 Feb 2026

Appleton

Very good

Business

4/10

Poor

20 Jan 2026

Elizabeth

No one on reception. All keys left on desk with bits of paper with full names on them. I think I was the only female in quite a number, which clearly had my room number visible. Not great safety wise.
Key did not work. Had to traipses down steep stairs and narrow corridors to phone then use master key and wait a couple of hours for working key to be sorted. In the meantime received phone call, text and WhatsApp from the hotel trying to contact another guest with issues.
Restaurant and car shut. Clearly from reviews this is a long term permanent thing.
Large car park with electric charging but really poor lighting by a derelict part of the hotel, with broken barriers. Did not feel safe as a lone female.
Room good size and modern, but floor hadn’t been mopped and toilet brush was disgusting.
No tea spoons to make a drink. No bedside light so just the very bright downlighting or nothing.
Could be so much better if someone was on site and a bit of effort put in

Self

6/10

Pleasant

16 Jan 2026

ALAN

Room was good no bar or dinning area what I mean is no food or drink was available at all out side carpark area was very dark no lights at all. Not great for winter mornings not sure if I would stay again

Business Self

10/10

Exceptional

29 Dec 2025

Vaida

Room was spotless and clean

Business

6/10

Pleasant

22 Dec 2025

Gavin

Staff were great. Heating didn't work in the room nor the bedside lamp.

10/10

Exceptional

16 Dec 2025

Sue

Plenty of parking. Series on reception greeted me and was very pleasant and courteous. The room was warm and comfortable and clean.

Self

8/10

Excellent

16 Dec 2025

Nicola

Sock & deodorant can left under bed from previous guests
Room v v hot.
Parking easy. Check in early and easy. Staff friendly. Bed comfy

Self

8/10

Excellent

14 Dec 2025

jabeen

Our room was clean and lovely and warm. Free parking directly next to the hotel was great especially as we arrived late in the evening. The receptionist was polite and friendly.

Main downside for us was the noise of the motorway as we are light sleepers and our room was at the front but we did eventually get to sleep. Would suggest good ear plugs!

The restaurant was still closed when we went but as we had rung ahead we had brought breakfast with us.

Would stay again as the price was very reasonable for one night.

Partner

8/10

Excellent

12 Dec 2025

Glen

Lovely rooms , nice and warm , great comfy Bed, big shower with plenty of hot water.
Only lost one Star as the bar and restaurant were not open due to Renevation.
Overall a great 3 night stay

Business

10/10

Exceptional

11 Dec 2025

Selina

This hotel has budget prices, with 5 star service. The staff are accommodating and polite. The hotel is clean and looks modern. Thank you Series ( sorry might have spelt name wrong) because of your brilliant hosting skills i will be returning to this hotel. Only 25 mins from Torquay sea front

Friends_and_family Family

4/10

Poor

07 Dec 2025

Amy Jean

Our first night was great- room was stocked with tea coffee milk etc , hair /body wash. however the next morning we had a member of staff enter our room despite having the do not disturb sign on, possibly due to another resident turning it around in the night? So not blaming them at all. We went out for the day and came back to find two people smoking weed in the car park which in turn had made our room stink as our (tiny) window was open during the day. Our tea and coffee etc had not been restocked throughout the day either so had to buy more. There was visible mould and cracks in the bathroom as well as an exposed wire on the towel heater. The lino was coming up of the floor and was squeaking. We felt uneasy as our door would not lock and ended up leaving a day early and going to a premier inn. The bar and restaurant was advertised but never seemed to be open, also seemed like no staff were available at all. We also rang the hotel after the doors were locked and they gave us the code without even taking our name or proof we were staying which didn’t make us feel too safe at all.

Leisure Partner

8/10

Excellent

07 Dec 2025

Ann

Staff pleasant
Room very well lit, which is a bonus.

8/10

Excellent

04 Dec 2025

Joanne

Quick prompt check in.

Business Partner

10/10

Exceptional

30 Nov 2025

Neil

Friendly reception, very clean room, good TV and facilities. Nice big shower.

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Kenny

Very clean, helpful staff, very quiet room.

10/10

Exceptional

23 Nov 2025

Julie

The manager was absolutely lovely explained everything that we needed to know, helped with booking my car in and extended our stay more than once due to having work done at our home.
The room was lovely and clean and the house keeper she was lovely and friendly.
Would stay again with out a doubt

10/10

Exceptional

19 Nov 2025

Lee

Room was very clean and recently refurbished. Bed was a super king. Parking was easy and free.

Partner

10/10

Exceptional

31 Oct 2025

Adeleke

Helpful staff, made arrangements for my very late night check in.
Room tidy and warm, everything was ok

Business

8/10

Excellent

03 Sep 2025

Douglas

Shame for no bar and dining. Thanks for ask us to go next door hotel for dinner.

Leisure Partner

6/10

Pleasant

31 Aug 2025

Craig

The gentleman who checked us in was nice, though it seems he may have been the only member of staff at the hotel as he mentioned working housekeeping duties too?

The restaurant was closed for refurbishment so we walked round to the hotel next door for food.

The rooms were noisy, we could hear a fellow guest snoring through the wall.

Leisure Partner

10/10

Exceptional

30 Aug 2025

Stewart

Great hotel to explore the Devon Area.

A perfect hotel, as a base to explore the local area, or if on route to Cornwall.
Certainly value for money, and would use again if I needed to.
Though there are very little facilities in the local area (Walking Distance) for families, but ideal for somewhere to sleep after days out.

Partner

8/10

Excellent

16 Aug 2025

Angela

It was a clean room 😊

6/10

Pleasant

28 Jul 2025

Catherine

Room was ok. Cleaning not good. No food or drink facilities. Didn't listen to my phone request for a downstairs room due to my disabilities.
Wouldn't let me charge car overnight as it is a Rapid charger. Charging a good price but if you go over an hour you are charged an extra £4 - this is wavered if uou are staying at the hotel

Leisure

8/10

Excellent

24 Jul 2025

Sue

Overall quite a nice stay,shame there was no food or bar

Business

6/10

Pleasant

20 Jul 2025

Isabelle

Very basic. You

8/10

Excellent

19 Jul 2025

Philip Adrian

.

Leisure Partner

10/10

Exceptional

09 Jun 2025

stephen

The hotel has everything you need for a comfortable stay. The staff was friendly and went out of their way to be helpful.

Leisure Self

10/10

Exceptional

01 Jun 2025

Ruth

Could have done with an extra pillow and maybe a mattress topper on the bed but otherwise everything was great. Very good value. Very helpful when we had to check in late.

Leisure Partner

10/10

Exceptional

01 Jun 2025

Miles

Clean & Comfortable

Great quality clean and comfortable rooms. Can't ask for more than that.

Friends_and_family Family

10/10

Exceptional

21 May 2025

Claire

Excellent stay

Excellent hotel, located conveniently close to Exeter. Service on arrival was clear and helpful, the room was tidy and had all the needed amenities. Parking was plentiful. Bed was very comfortable and we had a lovely stay.

Partner

10/10

Exceptional

11 May 2025

Colin

Good nights rest

Great nights sleep after long journey.
Well worth visit. Location good and room very comfortable and quiet location

Business

4/10

Poor

30 Mar 2025

Verified traveler

Tired

Not for me. Bit tired and decorated over, noisy on main road, behind a petrol station and adjacent to abondone building lot dark tatty car park . Owner very pleasant but bar/ restaurant closed for re-furbishment. Room small and bathroom needed attention. Shower screen hanging off and difficult to use. Bottle of cheap handwash on sink

Self

2/10

Poor

26 Mar 2025

Edward

The property is abounded no one live or works they.

8/10

Excellent

05 Mar 2025

Craig

Good hotel for the price. Room was clean and had the basics. Only downside it was quite noisy at night being next to a main road. Other than that it was a pleasant stay

Leisure Family_with_children

10/10

Exceptional

14 Feb 2025

Thomas

Great little place.

Leisure Partner

10/10

Exceptional

14 Dec 2024

Laura

Cheap, warm, polite service, warm shower, nice fluffy towels.

2/10

Poor

14 Dec 2024

Ricky

No answer

Left my watch in the room which they willl have found, rang them as soon as I realised left message and have rang over ten times with no answer. Have reported to police

Business

4/10

Poor

05 Dec 2024

laura

very disappointing, looks very run down from the outside, photos are obviously from better times. Restaurant shut down and derelict, room clean but basic with lino floor and tiny shower. Only positive was the convenient location from the M5

8/10

Excellent

07 Nov 2024

Verified traveler

Road noise

Room only, not restaurant or food on site and limited opption. Next to Devon expressway so a bit of road noise.

Business

6/10

Pleasant

30 Oct 2024

Anne

Our room was really nice - large and spacious with a refurbished bathroom, but there was no food available at all. We did though have a lovely meal at the local pub.

10/10

Exceptional

28 Oct 2024

Darren

Thank you we had overnight stop
Staff are very helpful

Leisure Family

6/10

Pleasant

16 Oct 2024

Jude

Room was fine but hotel was very strange with no staff on duty or working bar/restaurant.

8/10

Excellent

06 Oct 2024

Verified traveler

Good stay and location, potential to be better.

The stay was perfectly fine, and the staff were friendly. Hotel is in need of some TLC or investment however. The restaurant and bar area is currently closed, and when we were there, there was minimal staff. Has a lot of potential to be a great place for accessing the rest of Devon area.

Partner