The Gissons Hotel

United Kingdom , Exeter
EXETER, Exeter Road
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75 reviews shown

10/10

Exceptional

11 Mar 2026

Mario

Im wery happy wery good services

Partner

8/10

Excellent

02 Mar 2026

Ivana

There is no-one in reception.On the night we arrived a very loud alarm went off at around 20 to midnight so after 5 minutes I had to go out of our room to investigate what was happening.It was an alarm from the restaurant area that was closed.There was no number to call in case of emergency.I called the fire alarm people using the number on the wall and the guy told me it wasn't a fire alarm.I then called the only number available for the hotel (a landline number) and no-one answered.By the time I got back to my room at 1 a.m., the alarm finally stopped.To get to the rooms from reception there was a fire door that was wedged open both nights that we were there.We wouldn't go back there.

Partner

6/10

Pleasant

18 Feb 2026

Simon

The place is run down, you pull up and all the signs are telling you to pay for parking. So you do. Then at reception all you have to do is register your car on the system, but it’s to late know. £10:25 out of pocket.
My room 208 was clean and tidy.

Business

8/10

Excellent

17 Feb 2026

Hannah

Room was clean and the bed was firm but comfortable.
Not many staff around but were on hand when there was a problem with the room key (it worked the first time going into the room and then not the second time and our key wasn’t the only one - so double check it’ll let you in more than once!)
Car park looked a bit like a building site. Looks like they are maybe doing some renovation? No bar or restaurant, but you’re close to Exeter and other eateries.
It was good for the price! If you want somewhere cheap, comfortable and clean to sleep close to Exeter.

10/10

Exceptional

15 Feb 2026

AGNIESZKA

lovely hotel! Room was very clean. Full value for money.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Helen

The room was immaculate and Erica made our stay so lovely! We felt very welcomed and looked after incredibly well, due to Erica we will come stay again when we travel to Devon again.

Business Family_with_children

6/10

Pleasant

08 Feb 2026

Joe

Just got back from a 2 night stay here. In my experience the hotel was clean & the room nice & spacious, the shower was also decent. However, the negatives I felt were mainly that the hotel staff were extremely hard to contact, it took me 6 phone calls over 2 days before I managed to get through to anyone, and never received any response to emails I had sent. The hotel had no atmosphere, the restaurant/bar did not exist and we only saw a female cleaner, there was no staff around, no reception staff, although the lady cleaner was very friendly & professional. When my partner arrived at the hotel to check-in no staff were present, & his key card was just left on the desk with his name on a piece of paper with it. So he was unsure if he was meant to just take it, but as there was no staff present & no one was answering the phone he just took the key. The tv in the room was in the absolute worst position, it was on a wall to the right hand side of the bed, very high up & to watch it you had to completely turn your neck & body. The hotel is situated in a little village, which we didn’t explore but it was very quiet around. However, on our second night at 2am a baby was crying for a long period of time with the mother shouting at it which kept my partner awake. For a cheap stay it was ok and the bed was very comfy, but next time I’d stay elsewhere & pick somewhere that included breakfast. A positive was that the car park was free, and plenty of spaces.

Partner

10/10

Exceptional

01 Feb 2026

Appleton

Very good

Business

4/10

Poor

20 Jan 2026

Elizabeth

No one on reception. All keys left on desk with bits of paper with full names on them. I think I was the only female in quite a number, which clearly had my room number visible. Not great safety wise.
Key did not work. Had to traipses down steep stairs and narrow corridors to phone then use master key and wait a couple of hours for working key to be sorted. In the meantime received phone call, text and WhatsApp from the hotel trying to contact another guest with issues.
Restaurant and car shut. Clearly from reviews this is a long term permanent thing.
Large car park with electric charging but really poor lighting by a derelict part of the hotel, with broken barriers. Did not feel safe as a lone female.
Room good size and modern, but floor hadn’t been mopped and toilet brush was disgusting.
No tea spoons to make a drink. No bedside light so just the very bright downlighting or nothing.
Could be so much better if someone was on site and a bit of effort put in

Self

6/10

Pleasant

16 Jan 2026

ALAN

Room was good no bar or dinning area what I mean is no food or drink was available at all out side carpark area was very dark no lights at all. Not great for winter mornings not sure if I would stay again

Business Self

10/10

Exceptional

29 Dec 2025

Vaida

Room was spotless and clean

Business

6/10

Pleasant

22 Dec 2025

Gavin

Staff were great. Heating didn't work in the room nor the bedside lamp.

10/10

Exceptional

16 Dec 2025

Sue

Plenty of parking. Series on reception greeted me and was very pleasant and courteous. The room was warm and comfortable and clean.

Self

8/10

Excellent

16 Dec 2025

Nicola

Sock & deodorant can left under bed from previous guests
Room v v hot.
Parking easy. Check in early and easy. Staff friendly. Bed comfy

Self

8/10

Excellent

14 Dec 2025

jabeen

Our room was clean and lovely and warm. Free parking directly next to the hotel was great especially as we arrived late in the evening. The receptionist was polite and friendly.

Main downside for us was the noise of the motorway as we are light sleepers and our room was at the front but we did eventually get to sleep. Would suggest good ear plugs!

The restaurant was still closed when we went but as we had rung ahead we had brought breakfast with us.

Would stay again as the price was very reasonable for one night.

Partner

8/10

Excellent

12 Dec 2025

Glen

Lovely rooms , nice and warm , great comfy Bed, big shower with plenty of hot water.
Only lost one Star as the bar and restaurant were not open due to Renevation.
Overall a great 3 night stay

Business

10/10

Exceptional

11 Dec 2025

Selina

This hotel has budget prices, with 5 star service. The staff are accommodating and polite. The hotel is clean and looks modern. Thank you Series ( sorry might have spelt name wrong) because of your brilliant hosting skills i will be returning to this hotel. Only 25 mins from Torquay sea front

Friends_and_family Family

4/10

Poor

07 Dec 2025

Amy Jean

Our first night was great- room was stocked with tea coffee milk etc , hair /body wash. however the next morning we had a member of staff enter our room despite having the do not disturb sign on, possibly due to another resident turning it around in the night? So not blaming them at all. We went out for the day and came back to find two people smoking weed in the car park which in turn had made our room stink as our (tiny) window was open during the day. Our tea and coffee etc had not been restocked throughout the day either so had to buy more. There was visible mould and cracks in the bathroom as well as an exposed wire on the towel heater. The lino was coming up of the floor and was squeaking. We felt uneasy as our door would not lock and ended up leaving a day early and going to a premier inn. The bar and restaurant was advertised but never seemed to be open, also seemed like no staff were available at all. We also rang the hotel after the doors were locked and they gave us the code without even taking our name or proof we were staying which didn’t make us feel too safe at all.

Leisure Partner

8/10

Excellent

07 Dec 2025

Ann

Staff pleasant
Room very well lit, which is a bonus.

8/10

Excellent

04 Dec 2025

Joanne

Quick prompt check in.

Business Partner

10/10

Exceptional

30 Nov 2025

Neil

Friendly reception, very clean room, good TV and facilities. Nice big shower.

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Kenny

Very clean, helpful staff, very quiet room.

10/10

Exceptional

23 Nov 2025

Julie

The manager was absolutely lovely explained everything that we needed to know, helped with booking my car in and extended our stay more than once due to having work done at our home.
The room was lovely and clean and the house keeper she was lovely and friendly.
Would stay again with out a doubt

10/10

Exceptional

19 Nov 2025

Lee

Room was very clean and recently refurbished. Bed was a super king. Parking was easy and free.

Partner

10/10

Exceptional

31 Oct 2025

Adeleke

Helpful staff, made arrangements for my very late night check in.
Room tidy and warm, everything was ok

Business

8/10

Excellent

03 Sep 2025

Douglas

Shame for no bar and dining. Thanks for ask us to go next door hotel for dinner.

Leisure Partner

6/10

Pleasant

31 Aug 2025

Craig

The gentleman who checked us in was nice, though it seems he may have been the only member of staff at the hotel as he mentioned working housekeeping duties too?

The restaurant was closed for refurbishment so we walked round to the hotel next door for food.

The rooms were noisy, we could hear a fellow guest snoring through the wall.

Leisure Partner

10/10

Exceptional

30 Aug 2025

Stewart

Great hotel to explore the Devon Area.

A perfect hotel, as a base to explore the local area, or if on route to Cornwall.
Certainly value for money, and would use again if I needed to.
Though there are very little facilities in the local area (Walking Distance) for families, but ideal for somewhere to sleep after days out.

Partner

8/10

Excellent

16 Aug 2025

Angela

It was a clean room 😊

6/10

Pleasant

28 Jul 2025

Catherine

Room was ok. Cleaning not good. No food or drink facilities. Didn't listen to my phone request for a downstairs room due to my disabilities.
Wouldn't let me charge car overnight as it is a Rapid charger. Charging a good price but if you go over an hour you are charged an extra £4 - this is wavered if uou are staying at the hotel

Leisure

8/10

Excellent

24 Jul 2025

Sue

Overall quite a nice stay,shame there was no food or bar

Business

6/10

Pleasant

20 Jul 2025

Isabelle

Very basic. You

8/10

Excellent

19 Jul 2025

Philip Adrian

Leisure Partner

10/10

Exceptional

09 Jun 2025

stephen

The hotel has everything you need for a comfortable stay. The staff was friendly and went out of their way to be helpful.

Leisure Self

10/10

Exceptional

01 Jun 2025

Ruth

Could have done with an extra pillow and maybe a mattress topper on the bed but otherwise everything was great. Very good value. Very helpful when we had to check in late.

Leisure Partner

10/10

Exceptional

01 Jun 2025

Miles

Clean & Comfortable

Great quality clean and comfortable rooms. Can't ask for more than that.

Friends_and_family Family

10/10

Exceptional

21 May 2025

Claire

Excellent stay

Excellent hotel, located conveniently close to Exeter. Service on arrival was clear and helpful, the room was tidy and had all the needed amenities. Parking was plentiful. Bed was very comfortable and we had a lovely stay.

Partner

10/10

Exceptional

11 May 2025

Colin

Good nights rest

Great nights sleep after long journey.
Well worth visit. Location good and room very comfortable and quiet location

Business

4/10

Poor

30 Mar 2025

Verified traveler

Tired

Not for me. Bit tired and decorated over, noisy on main road, behind a petrol station and adjacent to abondone building lot dark tatty car park . Owner very pleasant but bar/ restaurant closed for re-furbishment. Room small and bathroom needed attention. Shower screen hanging off and difficult to use. Bottle of cheap handwash on sink

Self

2/10

Poor

26 Mar 2025

Edward

The property is abounded no one live or works they.

8/10

Excellent

05 Mar 2025

Craig

Good hotel for the price. Room was clean and had the basics. Only downside it was quite noisy at night being next to a main road. Other than that it was a pleasant stay

Leisure Family_with_children

10/10

Exceptional

14 Feb 2025

Thomas

Great little place.

Leisure Partner

10/10

Exceptional

14 Dec 2024

Laura

Cheap, warm, polite service, warm shower, nice fluffy towels.

2/10

Poor

14 Dec 2024

Ricky

No answer

Left my watch in the room which they willl have found, rang them as soon as I realised left message and have rang over ten times with no answer. Have reported to police

Business

4/10

Poor

05 Dec 2024

laura

very disappointing, looks very run down from the outside, photos are obviously from better times. Restaurant shut down and derelict, room clean but basic with lino floor and tiny shower. Only positive was the convenient location from the M5

8/10

Excellent

07 Nov 2024

Verified traveler

Road noise

Room only, not restaurant or food on site and limited opption. Next to Devon expressway so a bit of road noise.

Business

6/10

Pleasant

30 Oct 2024

Anne

Our room was really nice - large and spacious with a refurbished bathroom, but there was no food available at all. We did though have a lovely meal at the local pub.

10/10

Exceptional

28 Oct 2024

Darren

Thank you we had overnight stop
Staff are very helpful

Leisure Family

6/10

Pleasant

16 Oct 2024

Jude

Room was fine but hotel was very strange with no staff on duty or working bar/restaurant.

8/10

Excellent

06 Oct 2024

Verified traveler

Good stay and location, potential to be better.

The stay was perfectly fine, and the staff were friendly. Hotel is in need of some TLC or investment however. The restaurant and bar area is currently closed, and when we were there, there was minimal staff. Has a lot of potential to be a great place for accessing the rest of Devon area.

Partner

10/10

Exceptional

17 Sep 2024

Kate

Marvellous stay, would remembered always.

Business Family

8/10

Excellent

16 Sep 2024

Minesh

Ample parking spaces but no breakfast option

Leisure Family

8/10

Excellent

01 Sep 2024

Jenny

Convenient for A38

Leisure Partner

10/10

Exceptional

20 Jul 2024

Wayne

There was no food available which was inconvenient but mainly there was no bar !!! Or rather there was a bar but it wasn’t open. We weren’t made aware of this at the time of booking & it was a massive inconvenience. We were using the hotel as a base to travel far & wide revisiting some of the places we went on honeymoon thirty four years ago as it was our anniversary week. After each day travelling it would have been nice get back to the hotel & relax with a few drinks. As it was we had to settle for buying alcohol locally & having it in our room so as not to drink & drive. Hardly romantic.
Our room was a good size & everything was clean & tidy. The location & views leave a little to be desired but the main issue was not to be forewarned that there was no functioning bar. That was unforgivable.

Leisure Partner

6/10

Pleasant

18 Jul 2024

Verified traveler

Somewhere to sleep, nothing else.

I didn't realise the hotel was being renovated and had no amenities, this wasn't clear on the booking site. As it was late evening and I was a solo female I felt like I wouldn't feel safe walking down the road to get drink/snacks, so I think even if the place is being renovated it still needs something for visitors to buy if they need something. The carpark looked very dodgy and as a first impression it wasn't great.
On a positive note when I arrived the man at the desk was very polite and helpful, check in was simple. The room was average, a bit dated and quite small. The bedside table light didn't work so it was a choice of ceiling spotlights or darkness. The TV worked fine. Internet was good. Bed was not very comfy and certainly wasnt as described in the hotel listing. There was constant road noise from the motorway outside but I drowned it out with the 3 fans that were in the room! I probably wouldn't stay again.

My photos won't attach on this site for some reason so I don't think they want people to know about the rooms!!

Self

10/10

Exceptional

26 Jun 2024

Ian

Business trip

Stayed before & like the decor of the hotel. From check in to check out no problems or complaints other than bed a bit hard. Ample parking.

Business

8/10

Excellent

23 Jun 2024

david

Great service , functional clean room , great for a value over night stay

Leisure Self

10/10

Exceptional

10 May 2024

Pam

Very clean. Nice people

Leisure Partner

10/10

Exceptional

04 Apr 2024

Jennifer

It was spotlessly clean and the owner more than helpful. It is a shame that there is no restaurant on site at present but the meal at the hotel a short walk away was fine.

Business_and_leisure Partner

8/10

Excellent

21 Mar 2024

Calvin

Friendly owner, nice room.

6/10

Pleasant

01 Jan 2024

Neil

The hotel and rooms are ok but the bar and restaurant are shut and you can’t even sit in there, some legal dispute apparently, so it’s not great to stay in. We were going to an event so it was fine but wouldn’t stay here otherwise.

Leisure Partner

6/10

Pleasant

31 Oct 2023

Karen

The property itself is nicely renovated and staff were friendly. We were however disappointed that the bar was closed for refurbishment and then breakfast wasn’t available as the chef was off sick - surely a continental breakfast could have been an option. None of this was conveyed to us prior to arrival. The hotel is located away from any other amenities so we couldn’t even slip out and get food.

Business_and_leisure Family

10/10

Exceptional

29 Sep 2023

Rachel

Very pleasant hotel.

Very pleasant hotel , rooms clean and comfortable, good service from hotel staff. Only downside, window was ceiling window with blind so no natural light . Unfortunately bar and restaurant not open due to outside company not turning up. Nice pub serving food about a 10 minute walk . Would stay again.

Friends_and_family Family

6/10

Pleasant

11 Sep 2023

Paul

The property was in a state of untidiness

Leisure

8/10

Excellent

03 Aug 2023

J.Marsh

The restaurant was not serving food - so I had to drive to look for somewhere to eat

Business

8/10

Excellent

03 Aug 2023

J.Marsh

All of the double rooms are on the front. The windows are double glazed but you can still here the dual carriageway

Business

10/10

Exceptional

02 Aug 2023

Sally

Beautiful Hotel, friendly helpful staff. Very clean and tidy. Especially liked the air con unit in the room. Very pleasant stay.

Leisure Partner

10/10

Exceptional

28 Jun 2023

Jasmine

Perfect stay

Leisure Partner

4/10

Poor

22 Jun 2023

Luke

Stay

Driving towards hotel looked like the hotel was closed down to be honest. Once parking in car park at back wasn't sure if this was hotel car park or public carpark or should i pay via the app which car park signs said i should or get £100 fine but as was late evening took the chance and parked and went into reception. No bar / restaurant open and no staff about. Eventually someone i think the only staff person on site, checked me in and told me to enter car registration on touchscreen. The person was very polite and took me to show my room.
It was clean but very hot.
As bar restaurant was closed was really disappointing as wasn't informed of this. Location is remote so had no choice to stay in hot room no dinner and no cold drink.
In my opinion room rate was well overpriced.

Self

10/10

Exceptional

21 Jun 2023

Isabel

Awesome

Was another great day and stay

Partner

10/10

Exceptional

21 Nov 2022

Verified traveler

Weekend trip!

It was brilliant, it all looked very modern and clean and I really enjoyed myself. Only thing was our double bed was two single beds pushed together and if you were anywhere near the middle it was very easy for the beds to slide apart which left a slightly uncomfortable gap in the middle but I’m sure this could’ve been resolved had I specified I wanted just one double bed but overall I had a great time!

Partner

4/10

Poor

14 Sep 2022

Richard

Many amenities closed.

Restaurant closed, despite heavily marketing its services and in an isolated location, made the trip awkward.

Friends_and_family Family

10/10

Exceptional

29 Aug 2022

Isabel