Name: Orwell Hotel
Address: Hamilton Road ., . 0 ., Felixstowe, IP11 7DX, GB

6/10

Pleasant

30 Jul 2026

Cindy

Room basic but very clean, beds really comfy, you get free parking and it's approx 10 min walk along the high street to the beach.

Water in bathroom is on some type of water flow restrictor so don't expect a power shower however, the water was hot and bathroom very clean.

Person who checked us in wasn't the most welcoming however, the person on reception the next morning was helpful.

No Air Con in our room (205) however, there was a fan in the room and you can open the windows.

Didn't use the bar or have any food so can't comment on those parts.

4/10

Poor

26 Jul 2026

yan wing

A new restaurant had been added since our last visit but the hotel overall has not improved. Still very tired and our room is even smaller than the last one. It’s ok for one night.

10/10

Exceptional

20 Jul 2026

Peter

⭐⭐⭐⭐⭐

What a fantastic stay at The Orwell Hotel in Felixstowe! From the moment we arrived, we were made to feel genuinely welcome, and the level of customer service was outstanding throughout.

A special mention has to go to Rob and Alfie, who were absolutely exceptional. They went above and beyond to make sure everything was perfect, always with a smile, a friendly attitude, and a genuine willingness to help. They are a real credit to the hotel and made our stay even more memorable.

The hotel itself is full of character, with comfortable, well-maintained rooms and a warm, relaxing atmosphere. Everything was spotless, and it was clear that the team takes great pride in looking after their guests.

If you're looking for a hotel in Felixstowe that combines great hospitality with excellent service, I can't recommend The Orwell Hotel highly enough. Thanks again to Rob, Alfie, and the whole team—we'll definitely be back!

Friends_and_family Family

4/10

Poor

18 Jul 2026

Wiktor

Room was very dated and neglected, water pressure in the bathroom was very low and adjusting right water temperature was impossible. Room service was not available- even though I’ve placed towels in the bathtub, they haven’t replaced them.
I don’t recommend staying in this hotel

Business

8/10

Excellent

10 Jul 2026

Lisa

The Orwell is centrally located to all amenities ,minutes into town & pier which offers restaurants etc
Lovely hotel maintains its charm and charisma

Partner

10/10

Exceptional

10 Jul 2026

Sally

Lovely place to stay, big old building with plenty of character and friendly and helpful staff, thanks

Self

6/10

Pleasant

07 Jul 2026

Melanie

Whilst the public areas, imply previous grandeur. Room was very dated, it appeared however clean. Check in was functional and lacked welcome or warmth.
Would not return.

Friends_and_family Friends

8/10

Excellent

05 Jul 2026

Neil

Dated hotel that needs a good up date really.

Partner

8/10

Excellent

04 Jul 2026

Paul

My partner and I stayed for 2 nights. The impressive, grand entrance lead to the reception, where a member of staff greeted us. We entered our car reg to obtain free parking during our stay. We used the lift to our room on the 1st floor.
We were delighted with our double room. It was spacious, spotlessly clean and well designed. Teas, coffees were plentiful. We were grateful for the large fan due to the weathers extreme heat conditions. The view from the window wasn’t scenic as it was an inner roof top view but this didn’t bother us. The bathroom was gorgeous and again spotlessly clean with mini toiletries supplied.
Both my partner and myself had a very good nights sleep, no outside noise and very comfy bed. We didn’t eat at the hotel but it seemed very popular.
Overall we enjoyed our stay, hopefully returning soon and would thoroughly recommend.

Partner

10/10

Exceptional

29 Jun 2026

Sandie

The room was spotless but the mattress had passed its end of life by quite some time!!

Great stay tho & breakfast was tasty

Friends_and_family Friends

6/10

Pleasant

29 Jun 2026

Peta

Nice clean, comfortable room. Large and airy. Very warm day and only a very small fan in the room. No fridge in the room, so nice touch of bottled water was a waste as water was warm. Be nice to have somewhere to do make up. Shower was a bit weal. Pillows a bit solid. Hotel could do with a bit of modernisation, but was good for the price.

Partner

6/10

Pleasant

21 Jun 2026

Lynne

Situated near the station and at the top of the main drag, this hotel is in dire need of some tlc. They do appear to have a programme of renovations in hand, but our corner room had several cracked window panes and dated furnishings. The sink does not have a mixer tap, and the hot water is scalding, while there is almost no water pressure for the shower. Staff were very helpful, especially in making arrangements for me to store my mobility scooter. The buffet breakfast was well stocked (the sausages particularly tasty), and they provided non-dairy milk substitutes on request. You can ask for one barista-style coffee with breakfast, but otherwise it is instant coffee or pay extra. There is plentiful parking (though, beware; our satnav sent us to the tradesmen’s entrance)

Partner

8/10

Excellent

11 Jun 2026

Cal

Great location, directly opposite the station. Clean, friendly staff and a very pleasant bar to have a night cap.

Self

8/10

Excellent

10 Jun 2026

Adam

besides an exploding hairdryer, the stay was perfect for what we needed and defied our expectations.

Partner

8/10

Excellent

07 Jun 2026

Martin

Good location for where I was working. My room was large with a comfortable bed. Tea and coffee facilities were good and tv channels ok. Only really downside was very poor water pressure in the shower. I would stay there again.

Self

10/10

Exceptional

01 Jun 2026

Clive

Very helpful staff nothing to much problem

Partner

10/10

Exceptional

01 Jun 2026

A J

We were very pleased with our Felixstowe stay at the Orwell.
The room was comfortable and clean.
The evening meal had an indian influence and I tried some interesting and enjoyable dishes.
An adequate breakfast paved the way for the day, after our solid sleep.
So if the need calls for a return to the town then we will stay here.

Partner

4/10

Poor

01 Jun 2026

Janet

First of all, no air-conditioning in the rooms and we’re very warm trying to sleep. Also, there were several events going on during my stay. When I returned, there were no parking slots available.

Family

6/10

Pleasant

26 May 2026

Sandi

Convenient location. Stunning bathroom (with shower only) and plenty of toiletries. The TV signal kept getting interrupted. No aircon, only a fan. Noise travelled through from function being held below our room. Old furniture. A fridge in the room would have been nice. Free parking if signed in at Reception. Overall not a bad hotel.

Partner

10/10

Exceptional

22 May 2026

Katrina

Parking convenient let us log in and park a bit before checking in. Food at Elephant and Barrel amazing.

Partner

10/10

Exceptional

22 May 2026

Mark

Staff very friendly and helpful

Self

10/10

Exceptional

18 May 2026

Paul

Stayed in a refurbished room, large bed, newly decorated shower room, tea, coffee, kettle and bottled water in the room and toiletries in bathroom.
Easy free parking, excellent roast dinner on Sunday evening, staff all very helpful throughout our stay. Only one minor improvement would be a checkout at 11:00 instead of 10:00 without having to pay a surcharge.
Would definitely recommend.

Partner

10/10

Exceptional

17 May 2026

Dennis

Traditional hotel, well maintained, nice room.

Partner

8/10

Excellent

14 May 2026

Wu

The location of the hotel was very good. The hotel was a little bit old fashion but the room we stayed was in a section relatively new and clean. Overall the staff was polite and helpful except the lady we first met during the check-in. We asked for a quiet room as we have sent an request message via Expedia in advance but the lady said there was no any message received and all rooms were quite full already before check the computer. As we arrived before the check-in time we asked if we could leave the luggage in the reception, her first reply was \"no\" and then said only could do with small cases. For other questions she just simply replied \"maybe\", \"don't know\" or \"I can't tell you\".

Partner

8/10

Excellent

12 May 2026

Thomas

I had a burger in the bar and it was very good.

Self

10/10

Exceptional

08 May 2026

Stephen

Great hotel. Close to station

6/10

Pleasant

06 May 2026

Jacqueline

Hotel very tired, needing refurbished and gardens need to be tended to

Self

10/10

Exceptional

04 May 2026

GRZEGORZ

N/a

Friends_and_family Family

10/10

Exceptional

04 May 2026

Lee

Great hotel, very clean. Rob on reception was very helpful. Other staff are lovely too.
I was in an older room, very comfortable bed and clean. Fantastic value for money

Self

6/10

Pleasant

03 May 2026

Peter

Generally clean and confortable, friendly staff. Shower was pathetic. Instant coffee at breakfast was disappointing. Would have liked more information about hotel facilities.

2/10

Poor

02 May 2026

Gaz

The hole stay was horrendous from staff to room I would not recommend cob webs hair in shower
Staff were really unhelpful my experience was not good compared to other places Iv stay in Felixstowe the only part what was the price however i understand why now poorly maintained

8/10

Excellent

26 Apr 2026

Joanna

Close to train station. Good staff. Good price would stay here again

Partner

10/10

Exceptional

24 Apr 2026

Lee

Room was an un-renovated room. Clean with a very comfortable bed and pillows. Great value for money.
Rob was very helpful at reception
Nice location for amenities. Short walk through town to the sea front.
Will definitely stay again

Self

10/10

Exceptional

24 Apr 2026

Johnny

Ample parking, great location, nice clean room, comfy bed, staff pleasant and helpful, breakfast just the job. Good value.

Self

10/10

Exceptional

23 Apr 2026

John

Stayed here several times now and never had a problem. This time we went for a suite and the extra few pounds really was worth it as the rooms were huge and had everything you would want plus as usual very clean. Great location and lovely old building. Only negative is I think they should reserve parking for hotel guests as if they have an event on its first come first served basis. During the day it’s not an issue but I popped out for 20 minutes in the evening and came back to find a choir rehearsing and no parking spaces available.

Partner

8/10

Excellent

20 Apr 2026

Jean

really good hotel, food nice staff friendly and helpful. clean rooms

Partner

8/10

Excellent

16 Apr 2026

Ian

As always, good value and a unique traditional hotel.

Self

10/10

Exceptional

12 Apr 2026

Jonathan

Really good stay - good breakfast - no negatives.

Self

10/10

Exceptional

09 Apr 2026

John

Clean large room

Partner

8/10

Excellent

26 Mar 2026

natalia

Great welcome and hospitality.
Clean bright room.
Great value.
Close to amenities and a short walk to the sea

6/10

Pleasant

21 Mar 2026

Jamie

Parking security a bit of a concern not properly light

Self

8/10

Excellent

15 Mar 2026

craig

Really helpful and friendly staff.
Breakfast was really nice.
The bed was comfortable.
Really liked seeing the elephant out front aswell, really nice touch.
Rooms are in need of a bit of modernisation, only 1 plug socket in the whole room.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Alan

Whilst the hotel decor maybe dated, I found my stay comfortable and enjoyable. Best sleep in a long time with the comfortable bed and spacious room. Breakfast very good too. Service from the lady hosting breakfast was very good.

Business

8/10

Excellent

11 Mar 2026

Elizabeth

Bathroom was lovely

Partner

4/10

Poor

06 Mar 2026

Rob

You can clearly see that the Orwell Hotel was in its day a grand building and even though there has been some refurbishment in the downstairs area of the hotel, the rooms are looking very tired.
Instead of spending the money on a massive, life size elephant out the front of the hotel (yes really) they should be spending the money on updating the showers, toilet roll holders, painting the window frames etc etc.
The bed was comfortable which is always good and the tv in my room was basic but usable.

Sound proofing could be better as I had one night of disturbance from a neighbouring room.

The biggest problem is that the management are not responsive.

I had to raise a complaint about someone ( presumably a random hotel guest ) accessing the lobby desk telephone system and calling my room 2 times at 2:00 in the morning as a prank caller.

I have since emailed the managers 2 times and still have had no response after 5 days.

Needless to say my experience has not been overly positive. A real shame.😳

8/10

Excellent

05 Mar 2026

samuel

Great value, was in a noisy room next to the boiler, but they gave me another room and I slept well.

Self

8/10

Excellent

20 Feb 2026

Carole

Had requested a walk in shower. The allocated room had a bath with shower over. There were no hand grips/safety handles on bath or wall. (Not good for health & safety). Informed a change of room would be almost double original price. Declined. Issue resolved next day by different staff member.

Partner

8/10

Excellent

20 Feb 2026

Dawn

Room had just been upfurbed so it was lovely big and very clean....staff vert helpful and courteous

Family

6/10

Pleasant

10 Feb 2026

Timothy

Room was smaller than our usual one and also had mugs half full of coffee missed by the cleaners.

Partner

10/10

Exceptional

08 Feb 2026

Chris

Excellent value, location, staff, food and drink . Good night’s sleep .

Business Self

8/10

Excellent

01 Feb 2026

Angela

Room spotless and spacious.

Partner

2/10

Poor

09 Jan 2026

Fiona

I arrived at 4pm
The room was warm and comfortable.
Not decorated to my taste with maroon walls and carpet with heavy furniture.
It was clean
There was a rip in the net curtain and a stain on the wall above the kettle
All things i could overcome .
At 6pm the fun started.
Power cut.
Limited lighting in the room
No electricity so no TV and not able to charge my phone
No hot water to wash ,let alone to shower or bathe.
Reception promised in a few minutes all will
Return .
9pm
Still no heating in the room .-1 outside.
No TV
No electricity and a complete blackout.
Electricity returned an hour later .
I had just fallen asleep when everything returned .
Except the hot water.
One of the reason i chose this hotel is for the bath,not having one at home i was looking forward to pampering myself.
I had travelled from Cambridge and visited family graves during the day.i suffer from arthritis.
Still no hot water in the morning .
Receptionist Alexis was very professional .
Gave me another room just to shower.so i walked in my pyjamas looking forward to a bath .guess what ?no hot water .
I told them i didn't want to stay another night she said another room will be available at 3pm .
I returned to the hotel at 5.30.
My new room was in a corner with 3 workers renovating the rooms opposite .i left the hotel.
The management will reimburse my stay for 2 night and need your approval .

Leisure Self

2/10

Poor

04 Jan 2026

Gary

The bar and lobby areas were very nice. The bedroom was clean but very cold, the bathroom was clean but some tiles were left with no grouting and there were Rawlplugs sticking out that could have been easily trimmed and filled.The water was cold and the shower was a joke, the water pressure was shocking! I found the staff very pleasant but i felt that hearing guests complaining about the same problems was disheartening for them to say the least.

Leisure Partner

2/10

Poor

15 Dec 2025

Philippa

The room was very dated and dirty…not like the pictures shown. Very disappointing.

6/10

Pleasant

14 Dec 2025

ALEC

Friendly staff, but room was decor looking tired and with no heating in room.

Leisure

6/10

Pleasant

07 Dec 2025

Richard

If there was a breakfast , we wasnt told about it??
Room was clean , staff sorted our tv problems out .
Shame he couldnt sort the heating out , when we got to our room it was cold , we turned up the radiators , but it did nothing , there was an electric heater in our room , so we plugged that in , it took the chill out of the air.

Partner

2/10

Poor

30 Nov 2025

Dean

No heating, no water in the morning. Still eating on the hotel manger to call me! Receptionist extremely good but the room was way bellow the standard I’d extent.

Business

10/10

Exceptional

25 Nov 2025

Lorraine

Buffet breakfast with everything you could need. Clean room with toiletries. Coffee tea hot choc,biscuits. Free parking.

8/10

Excellent

22 Nov 2025

Allan

Room clean, staff friendly

Leisure

10/10

Exceptional

21 Nov 2025

Chris

Excellent- great location , comfortable well equipped spacious room, lovely building and areas. Great food and service in the restaurant. Caring and helpful staff throughout.

4/10

Poor

20 Nov 2025

christopher

Temperature outside was 1 degree, yet central heating wasn’t working. My room had a small plug in heater which didn’t create enough warmth.
Shower had poor pressure.
Not a great experience unfortunately.

Friends_and_family Family

8/10

Excellent

20 Nov 2025

C

Lovely old English hotel with lots of original features. rooms a little dated, but for the price were perfectly fine. good location just at the end of the high street, we walked down the high street and down to the beach past the pier, then back into the town for evening meal.

Friends_and_family Family

4/10

Poor

19 Nov 2025

nigel

no heat in room except 2 electric heaters, we couldn’t use main room so we had to sit in bedroom with doors shut and both heaters on to stay warm. Was told at reception but should of been informed at booking

Partner

8/10

Excellent

14 Nov 2025

John

Clean room, great location, everything we wanted from a hotel room at a great price.

6/10

Pleasant

06 Nov 2025

Hayden

clean bathroom with poor bathroom window -not sure if window was lockable or even secure.

Partner

4/10

Poor

06 Nov 2025

jonathan

This Hotel used to be very good but on this last trip, it certainly failed to impress. I wont go back.

Business

10/10

Exceptional

05 Nov 2025

Kate

The place was lovely and went beyond expectations! The staff were all polite and friendly and went out of their way to bring a room service call(i believe his name was Alfie) nothing was too much for him and he was super polite and efficient for all the time we wrre there.

Leisure Partner

10/10

Exceptional

04 Nov 2025

steve

Quite clean large car park

Business Self

8/10

Excellent

01 Nov 2025

SLAVKO

The room was great, amenities, breakfast and price.

Business

10/10

Exceptional

31 Oct 2025

Stephen

Room lovely. Staff really helpful. Great parking right on High St opposite Sainsburys. Wood panelled Bar lovely.

Friends_and_family Family

4/10

Poor

31 Oct 2025

Judy

Room could definitely do with an upgrade. Breakfast was pretty dire.

Leisure Family

6/10

Pleasant

28 Oct 2025

Jason

Attention to detail, rooms were nice but a bit cold. Heating could have come on in the evening.

4/10

Poor

23 Oct 2025

Sue

Hotel in middle of being refurbished. Downstairs area very grand & had a lovely dinner in the dining room. Service very friendly.
But room old shabby & not very clean. Nothing like the fairly modern twin room shown on the website. Bathroom was very shabby & shower head so coated in lime scale could only get a very meagrely amount of water.
Room rate wasn’t much but just didn’t reflect website pictures.
Keep looking for something better.

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

chris

Quick check in

The check in was quick and easy and the room clean and comfortable. Friendly staff.

Partner

8/10

Excellent

18 Oct 2025

James

Nice place

10/10

Exceptional

07 Oct 2025

Richard

Very nice rooms comfortable.
Add to that the delicious food served in the restaurant, a great stay!

6/10

Pleasant

07 Oct 2025

Neelam

The staff are nice and the location is good but the hotel itself is old and shabby. The rooms need to be renovated properly. The furniture and fittings are very old. Many things are covered in dust. Windowpanes are corroded and everything looks quite dirty. The bathroom was big but the toilet seat was in a bad condition and needs replacing. The shower is very small and only a small stream of water comes out. I would not stay again unless the rooms have been fully renovated.

Business

10/10

Exceptional

06 Oct 2025

Jean and Hans

Beautiful room, slept like a log, clean room nicely furnished. Certainly return

6/10

Pleasant

06 Oct 2025

Ian

Attractive building, unfortunately room decor was very tired. Stained sheets on arrival that required changing. Staff were very polite and helpful.

Leisure Partner

6/10

Pleasant

02 Oct 2025

Stephen

Parked every day as I was informed the parking was free to guests only receive a 38 pound parking charge once I got home

Leisure Self

10/10

Exceptional

01 Oct 2025

Denis

Uncomfortable bed

Business

10/10

Exceptional

27 Sep 2025

Maxine

We had a lovely night and really look forward to seeing the rest of the refurb as and when !! Great to see it’s being bought into the 21st century while retaining its old world charm.

Partner

10/10

Exceptional

25 Sep 2025

Christopher

Enjoyable stay.

Business

8/10

Excellent

23 Sep 2025

Gary

First night bit noisy but they gave us an upgrade for the next night and free breakfast so cant complain.

Leisure

8/10

Excellent

20 Sep 2025

Karen

Staff very welcoming. Felt very safe as a single lady on their own. The Shops were very close and the seafront was in walking distance. Next to the railway station and easy to find.

Leisure Self

6/10

Pleasant

10 Sep 2025

David

We arrived and were assinged a ‘suite’, room 200, which did not have a seating area separate from the bedroom as in the pictures. It was a large-ish room that was fine, but had the single worst view out of any hotel window i’d ever stayed at! No exaggeration, a couple of walls with corridor windows and a filthy flat roof, with ducting and beer cans. We asked to be moved but the hotel was full. They told us this was the only suite without a view (lucky me). We were comped breakfast for our disappointment.

After a day exploring the town in the sunshine, we came back and decided to try the newly refurbished and reopened restaurant. It looks amazing, but unfortunately the processes involved in delivering food leaves much to be desired. We waited an hour for our order to arrive, as did other diners. When it finally did turn up, they’d got my partner’s order wrong, delivering a dish with cheese despite us telling them she was intolerant. This was taken away and it was a further 10 or so minute wait until a new dish arrived, during which time she sat watching me eat my food and sampling a little of what i had. Not ideal. The food was good but the wait, apparently due to communication and teething isdues, was way, way too long. This didn’t seem to affect the large table of hotel management, who arrived after us but were served straight away.

This hotel could be really good and obviously they are starting to invest after years of neglect but right now it falls well short.

Leisure Partner

8/10

Excellent

09 Sep 2025

Duncan

Good value

The Hotel and restaurant appeared to be in a period of transition during our stay. It feels like a once grand hotel that had been allowed to slide somewhat and is now on a path to recovery. It is incredibly cheap for what you get
Our room was lovely, spacious, and beautifully decorated. The en suite bathroom was lovely, although the wait for hot water to come through was considerable, as is often the case with hotels of this vintage.
The bed was comfortable with extra pillows etc available in the wardrobe if required.
There were no bedside plugs/charging points which would have been useful.
We didn't eat at the hotel, although the menu looked reasonable.
We had a couple of drinks in the bar, there was a wait for me service as the bar staff were also covering other duties, but the bar was well stocked and reasonably priced.
I'd certainly return in the future.

Partner

8/10

Excellent

01 Sep 2025

Paul

Another good value stay in the heart of Felixstowe

One night stay in one of the refurbished double rooms, room was well finished and a good size with a good shower in the bathroom and modern illuminated mirror. Beds were comfortable and the room was supplied with a fan, tea, coffee, biscuits and bottled water provided in the room but it would benefit from a kettle that removes from the base so you do not have to unplug from under the table every time. There was an extractor outlet by the window which started up at about 6:30 in preparation for breakfast, maybe an issue for some but did not bother us, view from the room was limited to the roof area but again this was not a problem for us. Breakfast was an improvement on our last stay as the Bain Marie heaters were working under the food which kept it hotter, there was as always a good hot buffet breakfast selection and a continental selection also, good value for money, ample free car parking and staff were as previously very efficient and helpful.

Partner

10/10

Exceptional

27 Aug 2025

Nigel

We stayed here for two nights and we were astounded how good the hotel was for the price that we paid.
The room was ample size, spotlessly clean and had everything that we needed.
The staff were all really friendly and welcoming.
The food (both breakfast and dinner) were excellent and great value for money.
We have already booked to return next year.
Particular praise must go to the lady (I don't know her name) that served behind the bar, served the dinners and worked in the breakfast room in the morning. She was really friendly and she didn't stop working. Whatever they are paying her, it's not enough !

Leisure Partner

10/10

Exceptional

23 Aug 2025

Ian

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Leisure Family

10/10

Exceptional

22 Aug 2025

Caroline

Relaxing stay.

Yet another lovely stay.Good to see the new owners renovating and upgrading the hotel.
The installation of a new accessible toilet is very good to see.
It would be nice to see some re-cycling facilities, rather than all rubbish going in the same bins in rooms.

Partner

6/10

Pleasant

22 Aug 2025

John

Room was basic but clean however only a small window to open for fresh air and luckily it has cooled down but it was still a warm room. There was a fan in the room but the cable wasn’t very long and so at night it was pointless having it on in bed. Great location and lovely old building with a lot of potential. For the price we paid no complaints but had we paid £80 plus I would have had issues. Would we stay again, yes but not in the summer as it would have been way too uncomfortable.

Leisure Partner

8/10

Excellent

16 Aug 2025

andrew

Visible improvements are being made & are still ongoing.
But with that in mind there are few minor issues that leave an impression. My superior room (Room 213) wasn’t that big & torn wallpaper & stained lampshade gave it a bit of an unloved feel. Also for whatever reason the WiFi in the room was slow slow quick quick slow then non existent. Frustrating & when mentioned (not complained) I was reminded it was free. If possible I would have paid for better ! Oh and could someone tidy the car park please as a first impression it’s not good. I visit the hotel often over the past 10 years but still no loyalty or reward scheme so they have no clue whether it’s your first visit or 25th. Still love the building and location.

Leisure Self

8/10

Excellent

12 Aug 2025

laura

Great hotel, poor hotel.com booking

This would of had a higher score accept when we went to check in, the room we had paid for wasnt available and we had a lower grade room which wasnt great. The hotel couldnt apologise enough and had said that hotels.com hadnt specified the room type when the booking came through. As you can imagine i wasnt impressed when it had been booked since march. I will be raising this with hotels.com but the hotel itself was great and the service was fabulous

Partner

4/10

Poor

06 Aug 2025

David

Things got off to a bad start - there was a problem with the booking, Expedia failed to sort it, we ended up in a room that was below the standard we booked and overall our expectations were not met. The hotel put all of the blame on Expedia and said they often have problems with Expedia bookings.
Some things to note: None of the superior double rooms have a bathtub (contrary to the room description) and the room we were offered (202) was very small, having only a 4ft. 6in bed. and a shower cubicle. The room was certainly not big enough to fit in the sofa that was depicted in the photos on the room description. So to get a bathtub we had to accept a standard double room and our request for a refund of the price difference was refused. The dinner menu is a bit limited and basic, but okay if you are hungry and a bit tired to go out to get supper. Reviews of the buffet breakfast put us off trying it. There are some cafes nearby that serve good coffee.

Leisure Partner

10/10

Exceptional

24 Jul 2025

Michael

The property is in the process of a major refurbishment. Whilst the dining facilities were not yet fully operational the potential looks fantastic.

10/10

Exceptional

15 Jul 2025

Gina

We enjoyed a lovely quiet couple's getaway while we went to the Ed Sheeran concert in Ipswich. The staff were friendly and helpful, and the hotel was very quiet and relaxing.
The town centre is in walking distance and has some really nice and reasonably priced cafes. There is a short walk to a pebble beach and beautiful gardens.

Leisure Partner

6/10

Pleasant

14 Jul 2025

Verified traveler

First room offered was thick of stale cigar smells. I refused the room and was told no other room was available. I still refused it and another room was reluctantly provided.
Staff were not attentive unhil I complained.

Hotel was ok, but nothing special.

Friends_and_family Family

6/10

Pleasant

13 Jul 2025

Alice

I’ve broken our stay down into bullet points;
- Good Room. Spacious with TV, kettle, towels, fan! Shower gels and lotions.
- Comfy beds!
- Room was a good temperature
- clean on the most part bar some carpet stains but that’s expected.
- A little odor in the room but nothing too serious
- Staff were friendly!
- Breakfast was good- £10.95 per person for all you can eat buffet with good variety of food (full english, yoghurts, cereal, pastry etc) The food quality wasn’t the best however it was Great value for money!
- The biggest issue we had was the bathroom. The toilet had a temperamental flush and the shower pressure was shocking. The shower came off the wall a few times too with water temperature difficult to get right.
- Overall the stay was good! Great staff who were accommodating and good facilities bar the bathroom.

Leisure Partner

10/10

Exceptional

09 Jul 2025

Elaine

Old elegant charm with contemporary refinements.

This hotel has all the character and history of a large old traditional hotel, but with a programme of constant upgrades. So the ensuite bathroom was magnificent. The bar, lounge, library and dining room had great luxurious character and we loved the outside palm tree area for drinking and relaxing

Partner