Orwell Hotel

8/10

Excellent

11 Mar 2026

Elizabeth

Bathroom was lovely

Partner

4/10

Poor

06 Mar 2026

Rob

You can clearly see that the Orwell Hotel was in its day a grand building and even though there has been some refurbishment in the downstairs area of the hotel, the rooms are looking very tired.
Instead of spending the money on a massive, life size elephant out the front of the hotel (yes really) they should be spending the money on updating the showers, toilet roll holders, painting the window frames etc etc.
The bed was comfortable which is always good and the tv in my room was basic but usable.

Sound proofing could be better as I had one night of disturbance from a neighbouring room.

The biggest problem is that the management are not responsive.

I had to raise a complaint about someone ( presumably a random hotel guest ) accessing the lobby desk telephone system and calling my room 2 times at 2:00 in the morning as a prank caller.

I have since emailed the managers 2 times and still have had no response after 5 days.

Needless to say my experience has not been overly positive. A real shame.😳

8/10

Excellent

05 Mar 2026

samuel

Great value, was in a noisy room next to the boiler, but they gave me another room and I slept well.

Self

8/10

Excellent

20 Feb 2026

Carole

Had requested a walk in shower. The allocated room had a bath with shower over. There were no hand grips/safety handles on bath or wall. (Not good for health & safety). Informed a change of room would be almost double original price. Declined. Issue resolved next day by different staff member.

Partner

8/10

Excellent

20 Feb 2026

Dawn

Room had just been upfurbed so it was lovely big and very clean....staff vert helpful and courteous

Family

6/10

Pleasant

10 Feb 2026

Timothy

Room was smaller than our usual one and also had mugs half full of coffee missed by the cleaners.

Partner

10/10

Exceptional

08 Feb 2026

Chris

Excellent value, location, staff, food and drink . Good night’s sleep .

Business Self

8/10

Excellent

01 Feb 2026

Angela

Room spotless and spacious.

Partner

2/10

Poor

09 Jan 2026

Fiona

I arrived at 4pm
The room was warm and comfortable.
Not decorated to my taste with maroon walls and carpet with heavy furniture.
It was clean
There was a rip in the net curtain and a stain on the wall above the kettle
All things i could overcome .
At 6pm the fun started.
Power cut.
Limited lighting in the room
No electricity so no TV and not able to charge my phone
No hot water to wash ,let alone to shower or bathe.
Reception promised in a few minutes all will
Return .
9pm
Still no heating in the room .-1 outside.
No TV
No electricity and a complete blackout.
Electricity returned an hour later .
I had just fallen asleep when everything returned .
Except the hot water.
One of the reason i chose this hotel is for the bath,not having one at home i was looking forward to pampering myself.
I had travelled from Cambridge and visited family graves during the day.i suffer from arthritis.
Still no hot water in the morning .
Receptionist Alexis was very professional .
Gave me another room just to shower.so i walked in my pyjamas looking forward to a bath .guess what ?no hot water .
I told them i didn't want to stay another night she said another room will be available at 3pm .
I returned to the hotel at 5.30.
My new room was in a corner with 3 workers renovating the rooms opposite .i left the hotel.
The management will reimburse my stay for 2 night and need your approval .

Leisure Self

2/10

Poor

04 Jan 2026

Gary

The bar and lobby areas were very nice. The bedroom was clean but very cold, the bathroom was clean but some tiles were left with no grouting and there were Rawlplugs sticking out that could have been easily trimmed and filled.The water was cold and the shower was a joke, the water pressure was shocking! I found the staff very pleasant but i felt that hearing guests complaining about the same problems was disheartening for them to say the least.

Leisure Partner

2/10

Poor

15 Dec 2025

Philippa

The room was very dated and dirty…not like the pictures shown. Very disappointing.

6/10

Pleasant

14 Dec 2025

ALEC

Friendly staff, but room was decor looking tired and with no heating in room.

Leisure

6/10

Pleasant

07 Dec 2025

Richard

If there was a breakfast , we wasnt told about it??
Room was clean , staff sorted our tv problems out .
Shame he couldnt sort the heating out , when we got to our room it was cold , we turned up the radiators , but it did nothing , there was an electric heater in our room , so we plugged that in , it took the chill out of the air.

Partner

2/10

Poor

30 Nov 2025

Dean

No heating, no water in the morning. Still eating on the hotel manger to call me! Receptionist extremely good but the room was way bellow the standard I’d extent.

Business

10/10

Exceptional

25 Nov 2025

Lorraine

Buffet breakfast with everything you could need. Clean room with toiletries. Coffee tea hot choc,biscuits. Free parking.

8/10

Excellent

22 Nov 2025

Allan

Room clean, staff friendly

Leisure

10/10

Exceptional

21 Nov 2025

Chris

Excellent- great location , comfortable well equipped spacious room, lovely building and areas. Great food and service in the restaurant. Caring and helpful staff throughout.

4/10

Poor

20 Nov 2025

christopher

Temperature outside was 1 degree, yet central heating wasn’t working. My room had a small plug in heater which didn’t create enough warmth.
Shower had poor pressure.
Not a great experience unfortunately.

Friends_and_family Family

8/10

Excellent

20 Nov 2025

C

Lovely old English hotel with lots of original features. rooms a little dated, but for the price were perfectly fine. good location just at the end of the high street, we walked down the high street and down to the beach past the pier, then back into the town for evening meal.

Friends_and_family Family

4/10

Poor

19 Nov 2025

nigel

no heat in room except 2 electric heaters, we couldn’t use main room so we had to sit in bedroom with doors shut and both heaters on to stay warm. Was told at reception but should of been informed at booking

Partner

8/10

Excellent

14 Nov 2025

John

Clean room, great location, everything we wanted from a hotel room at a great price.

6/10

Pleasant

06 Nov 2025

Hayden

clean bathroom with poor bathroom window -not sure if window was lockable or even secure.

Partner

4/10

Poor

06 Nov 2025

jonathan

This Hotel used to be very good but on this last trip, it certainly failed to impress. I wont go back.

Business

10/10

Exceptional

05 Nov 2025

Kate

The place was lovely and went beyond expectations! The staff were all polite and friendly and went out of their way to bring a room service call(i believe his name was Alfie) nothing was too much for him and he was super polite and efficient for all the time we wrre there.

Leisure Partner

10/10

Exceptional

04 Nov 2025

steve

Quite clean large car park

Business Self

8/10

Excellent

01 Nov 2025

SLAVKO

The room was great, amenities, breakfast and price.

Business

10/10

Exceptional

31 Oct 2025

Stephen

Room lovely. Staff really helpful. Great parking right on High St opposite Sainsburys. Wood panelled Bar lovely.

Friends_and_family Family

4/10

Poor

31 Oct 2025

Judy

Room could definitely do with an upgrade. Breakfast was pretty dire.

Leisure Family

6/10

Pleasant

28 Oct 2025

Jason

Attention to detail, rooms were nice but a bit cold. Heating could have come on in the evening.

4/10

Poor

23 Oct 2025

Sue

Hotel in middle of being refurbished. Downstairs area very grand & had a lovely dinner in the dining room. Service very friendly.
But room old shabby & not very clean. Nothing like the fairly modern twin room shown on the website. Bathroom was very shabby & shower head so coated in lime scale could only get a very meagrely amount of water.
Room rate wasn’t much but just didn’t reflect website pictures.
Keep looking for something better.

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

chris

Quick check in

The check in was quick and easy and the room clean and comfortable. Friendly staff.

Partner

8/10

Excellent

18 Oct 2025

James

Nice place

10/10

Exceptional

07 Oct 2025

Richard

Very nice rooms comfortable.
Add to that the delicious food served in the restaurant, a great stay!

6/10

Pleasant

07 Oct 2025

Neelam

The staff are nice and the location is good but the hotel itself is old and shabby. The rooms need to be renovated properly. The furniture and fittings are very old. Many things are covered in dust. Windowpanes are corroded and everything looks quite dirty. The bathroom was big but the toilet seat was in a bad condition and needs replacing. The shower is very small and only a small stream of water comes out. I would not stay again unless the rooms have been fully renovated.

Business

10/10

Exceptional

06 Oct 2025

Jean and Hans

Beautiful room, slept like a log, clean room nicely furnished. Certainly return

6/10

Pleasant

06 Oct 2025

Ian

Attractive building, unfortunately room decor was very tired. Stained sheets on arrival that required changing. Staff were very polite and helpful.

Leisure Partner

6/10

Pleasant

02 Oct 2025

Stephen

Parked every day as I was informed the parking was free to guests only receive a 38 pound parking charge once I got home

Leisure Self

10/10

Exceptional

01 Oct 2025

Denis

Uncomfortable bed

Business

10/10

Exceptional

27 Sep 2025

Maxine

We had a lovely night and really look forward to seeing the rest of the refurb as and when !! Great to see it’s being bought into the 21st century while retaining its old world charm.

Partner

10/10

Exceptional

25 Sep 2025

Christopher

Enjoyable stay.

Business

8/10

Excellent

23 Sep 2025

Gary

First night bit noisy but they gave us an upgrade for the next night and free breakfast so cant complain.

Leisure

8/10

Excellent

20 Sep 2025

Karen

Staff very welcoming. Felt very safe as a single lady on their own. The Shops were very close and the seafront was in walking distance. Next to the railway station and easy to find.

Leisure Self

6/10

Pleasant

10 Sep 2025

David

We arrived and were assinged a ‘suite’, room 200, which did not have a seating area separate from the bedroom as in the pictures. It was a large-ish room that was fine, but had the single worst view out of any hotel window i’d ever stayed at! No exaggeration, a couple of walls with corridor windows and a filthy flat roof, with ducting and beer cans. We asked to be moved but the hotel was full. They told us this was the only suite without a view (lucky me). We were comped breakfast for our disappointment.

After a day exploring the town in the sunshine, we came back and decided to try the newly refurbished and reopened restaurant. It looks amazing, but unfortunately the processes involved in delivering food leaves much to be desired. We waited an hour for our order to arrive, as did other diners. When it finally did turn up, they’d got my partner’s order wrong, delivering a dish with cheese despite us telling them she was intolerant. This was taken away and it was a further 10 or so minute wait until a new dish arrived, during which time she sat watching me eat my food and sampling a little of what i had. Not ideal. The food was good but the wait, apparently due to communication and teething isdues, was way, way too long. This didn’t seem to affect the large table of hotel management, who arrived after us but were served straight away.

This hotel could be really good and obviously they are starting to invest after years of neglect but right now it falls well short.

Leisure Partner

8/10

Excellent

09 Sep 2025

Duncan

Good value

The Hotel and restaurant appeared to be in a period of transition during our stay. It feels like a once grand hotel that had been allowed to slide somewhat and is now on a path to recovery. It is incredibly cheap for what you get
Our room was lovely, spacious, and beautifully decorated. The en suite bathroom was lovely, although the wait for hot water to come through was considerable, as is often the case with hotels of this vintage.
The bed was comfortable with extra pillows etc available in the wardrobe if required.
There were no bedside plugs/charging points which would have been useful.
We didn't eat at the hotel, although the menu looked reasonable.
We had a couple of drinks in the bar, there was a wait for me service as the bar staff were also covering other duties, but the bar was well stocked and reasonably priced.
I'd certainly return in the future.

Partner

8/10

Excellent

01 Sep 2025

Paul

Another good value stay in the heart of Felixstowe

One night stay in one of the refurbished double rooms, room was well finished and a good size with a good shower in the bathroom and modern illuminated mirror. Beds were comfortable and the room was supplied with a fan, tea, coffee, biscuits and bottled water provided in the room but it would benefit from a kettle that removes from the base so you do not have to unplug from under the table every time. There was an extractor outlet by the window which started up at about 6:30 in preparation for breakfast, maybe an issue for some but did not bother us, view from the room was limited to the roof area but again this was not a problem for us. Breakfast was an improvement on our last stay as the Bain Marie heaters were working under the food which kept it hotter, there was as always a good hot buffet breakfast selection and a continental selection also, good value for money, ample free car parking and staff were as previously very efficient and helpful.

Partner

10/10

Exceptional

27 Aug 2025

Nigel

We stayed here for two nights and we were astounded how good the hotel was for the price that we paid.
The room was ample size, spotlessly clean and had everything that we needed.
The staff were all really friendly and welcoming.
The food (both breakfast and dinner) were excellent and great value for money.
We have already booked to return next year.
Particular praise must go to the lady (I don't know her name) that served behind the bar, served the dinners and worked in the breakfast room in the morning. She was really friendly and she didn't stop working. Whatever they are paying her, it's not enough !

Leisure Partner

10/10

Exceptional

23 Aug 2025

Ian

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Leisure Family

10/10

Exceptional

22 Aug 2025

Caroline

Relaxing stay.

Yet another lovely stay.Good to see the new owners renovating and upgrading the hotel.
The installation of a new accessible toilet is very good to see.
It would be nice to see some re-cycling facilities, rather than all rubbish going in the same bins in rooms.

Partner

6/10

Pleasant

22 Aug 2025

John

Room was basic but clean however only a small window to open for fresh air and luckily it has cooled down but it was still a warm room. There was a fan in the room but the cable wasn’t very long and so at night it was pointless having it on in bed. Great location and lovely old building with a lot of potential. For the price we paid no complaints but had we paid £80 plus I would have had issues. Would we stay again, yes but not in the summer as it would have been way too uncomfortable.

Leisure Partner

8/10

Excellent

16 Aug 2025

andrew

Visible improvements are being made & are still ongoing.
But with that in mind there are few minor issues that leave an impression. My superior room (Room 213) wasn’t that big & torn wallpaper & stained lampshade gave it a bit of an unloved feel. Also for whatever reason the WiFi in the room was slow slow quick quick slow then non existent. Frustrating & when mentioned (not complained) I was reminded it was free. If possible I would have paid for better ! Oh and could someone tidy the car park please as a first impression it’s not good. I visit the hotel often over the past 10 years but still no loyalty or reward scheme so they have no clue whether it’s your first visit or 25th. Still love the building and location.

Leisure Self

8/10

Excellent

12 Aug 2025

laura

Great hotel, poor hotel.com booking

This would of had a higher score accept when we went to check in, the room we had paid for wasnt available and we had a lower grade room which wasnt great. The hotel couldnt apologise enough and had said that hotels.com hadnt specified the room type when the booking came through. As you can imagine i wasnt impressed when it had been booked since march. I will be raising this with hotels.com but the hotel itself was great and the service was fabulous

Partner

4/10

Poor

06 Aug 2025

David

Things got off to a bad start - there was a problem with the booking, Expedia failed to sort it, we ended up in a room that was below the standard we booked and overall our expectations were not met. The hotel put all of the blame on Expedia and said they often have problems with Expedia bookings.
Some things to note: None of the superior double rooms have a bathtub (contrary to the room description) and the room we were offered (202) was very small, having only a 4ft. 6in bed. and a shower cubicle. The room was certainly not big enough to fit in the sofa that was depicted in the photos on the room description. So to get a bathtub we had to accept a standard double room and our request for a refund of the price difference was refused. The dinner menu is a bit limited and basic, but okay if you are hungry and a bit tired to go out to get supper. Reviews of the buffet breakfast put us off trying it. There are some cafes nearby that serve good coffee.

Leisure Partner

10/10

Exceptional

24 Jul 2025

Michael

The property is in the process of a major refurbishment. Whilst the dining facilities were not yet fully operational the potential looks fantastic.

10/10

Exceptional

15 Jul 2025

Gina

We enjoyed a lovely quiet couple's getaway while we went to the Ed Sheeran concert in Ipswich. The staff were friendly and helpful, and the hotel was very quiet and relaxing.
The town centre is in walking distance and has some really nice and reasonably priced cafes. There is a short walk to a pebble beach and beautiful gardens.

Leisure Partner

6/10

Pleasant

14 Jul 2025

Verified traveler

First room offered was thick of stale cigar smells. I refused the room and was told no other room was available. I still refused it and another room was reluctantly provided.
Staff were not attentive unhil I complained.

Hotel was ok, but nothing special.

Friends_and_family Family

6/10

Pleasant

13 Jul 2025

Alice

I’ve broken our stay down into bullet points;
- Good Room. Spacious with TV, kettle, towels, fan! Shower gels and lotions.
- Comfy beds!
- Room was a good temperature
- clean on the most part bar some carpet stains but that’s expected.
- A little odor in the room but nothing too serious
- Staff were friendly!
- Breakfast was good- £10.95 per person for all you can eat buffet with good variety of food (full english, yoghurts, cereal, pastry etc) The food quality wasn’t the best however it was Great value for money!
- The biggest issue we had was the bathroom. The toilet had a temperamental flush and the shower pressure was shocking. The shower came off the wall a few times too with water temperature difficult to get right.
- Overall the stay was good! Great staff who were accommodating and good facilities bar the bathroom.

Leisure Partner

10/10

Exceptional

09 Jul 2025

Elaine

Old elegant charm with contemporary refinements.

This hotel has all the character and history of a large old traditional hotel, but with a programme of constant upgrades. So the ensuite bathroom was magnificent. The bar, lounge, library and dining room had great luxurious character and we loved the outside palm tree area for drinking and relaxing

Partner

4/10

Poor

05 Jul 2025

Donna

The bath panel needs renewing, the whole room needs a good refurnish and paint. And no aircon aswell

8/10

Excellent

26 Jun 2025

Brynley

Check-in was easy (despite having completed online form beforehand). Room comfortable although bed mattress was far too soft for my liking.

Leisure Partner

8/10

Excellent

20 Jun 2025

Carl

The hotel was a lovely period hotel. It was classy but its under refurbishment and the workers started about half 7 and you could hear them.

Leisure Partner

10/10

Exceptional

19 Jun 2025

Johanna

Huge improvement

This hotel is definitely on its way up again, we had a lovely stay

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Paul

Great place

10/10

Exceptional

04 Jun 2025

Lawrence

Loved this old hotel. Staff great, public areas surprisingly grand, in good nick and very comfortable. Top of high street & short walk to beach. Nothing to complain about.

Leisure Partner

8/10

Excellent

27 Apr 2025

Kieran

The property was undergoing a refurbishment during our visit so I can see that there will be improvements to the decor in the future, the room I stayed in 125 was in great condition and seemed to be one of the newer rooms, there was no evening dining on site during our stay due to kitchen refitting, we were provided with plates and cutlery for our takeaway, the staff were always attentive and helpful during our stay so I would return to the hotel in the future if in the area and would like to see the hotel after the refurbishment.

Leisure

8/10

Excellent

27 Apr 2025

Thomas

A nice hotel in general. Has a good car park my room was good. It could do with modernising as my room was outdated, but it was a very big room and a comfy bed.

Leisure Self

6/10

Pleasant

21 Apr 2025

Claire

instant coffee, cold plates for hot food and a mouldy orange in the fruit bowl - all for £10.95!

Leisure Partner

8/10

Excellent

16 Apr 2025

matt

Hotel is in need of some renovation but seems they are doing that. Price reflects so good hotel for the money

Self

6/10

Pleasant

14 Apr 2025

Dawn Louise

The bedroom had been refurbished. Very comfortable. The bathroom was very dated. The shower in particular was very slow. The staff were very helpful. The common areas were in the process being upgraded.

Leisure

6/10

Pleasant

13 Apr 2025

Alexandra

Unfortunately the room I was given was long overdue a refurb - torn curtain, stains, mould, cracks, peeling paint... The list goes on.
The hotel itself and downstairs décor was lovely, however, so maybe I was just unlucky.

Leisure

8/10

Excellent

13 Apr 2025

Vicky

An enjoyable stay - hotel clearly mid renovation and some rooms in much better shape than others. Great, convenient location for town and a wander to the beach . Would love to stay again in a few months time once renovations are complete.

Leisure

10/10

Exceptional

10 Apr 2025

Malcolm

This hotel is going extensive refurbishment. Could not have dinner as the kitchen was being re-eqiped. Excellent public rooms. Friendly staff who did everything they could to make your stay enjoyable. Hotel has an older part and a more modern extension. I had a large double room in the original part of the hotel. No central hearing but there was an efficient stand alone heater. Bathroom had a radiator. The room was bright and airy and was well furnished. No traffic noise. Would definitely stay again.

8/10

Excellent

23 Mar 2025

Karl

Nice size rooms

Leisure Partner

8/10

Excellent

12 Mar 2025

Steven

Traditional hotel, good location and value for money.

Leisure Partner

8/10

Excellent

12 Mar 2025

Pauline

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8/10

Excellent

09 Mar 2025

Cheryl

Great location, easy to park onsite, short walk to town centre & beach. Clean rooms & very helpful and friendly staff.

Leisure Partner

10/10

Exceptional

05 Mar 2025

Paul

It's like staying in your own stately home

A Really Relaxing stay in a perfect location with everything accessible within 10 minutes walking time.

Friendly and professional staff with excellent customer service and perfect training.

Ideal for a short break or a longer stay in a nice, quiet location but within 5 to 10 minutes walking distance of sea front, high street, cinema, train station and bus routes. For the more able walkers and sightseers there are excellent coastal paths and country walk.

It's like staying in your own stately home but with the added comfort of peace of mind.

Self

2/10

Poor

02 Mar 2025

Carole

Worst hotel stay we have ever had. A much needed weekend break with a friend. Booked a twin room and was given a small double bed. Changed to a twin room and one bed had the springs showing through. Was then given another room. We were so cold overnight my friend slept with a polo neck under her pyjamas, her coat over her and her bath towel on top. The next morning there was no heating on and no hot water. It was too cold to have a shower. Told management and they said heating would be sorted. Breakfast was awful in an extremely cold dining room. We went into town and purchased some hot water bottles. No shower again before we went out for the evening as the water was cold and the room was really cold too. No heating again overnight or the next morning. Went to breakfast wearing our coats and took our hot water bottles with us. Awful,awful,awful. So disappointed

Leisure Friends

10/10

Exceptional

21 Feb 2025

robert

Excellent location

Restaurant was closed throughout, so manager gave us free breakfast every day - excellent customer service. Hotel well located for bus stops and train station. Friendly staff. Only criticism is allowing smokers to cluster outside the front door - gives a very bad impression, and floor is strewn with cigarette butts.

Partner

8/10

Excellent

12 Feb 2025

David

Overnight stay Felixstowe

Clean tidy rooms, limited evening food options, help yourself breakfast
Helpful staff, onsite parking
Stayed before will stay again

Business

8/10

Excellent

31 Jan 2025

Thomas

This is a lovely grand hotel which is in need of refurbishment. The rooms were clean and comfortable and spacious. There was good parking included. The breakfast buffet was ok but only had instant coffee. The staff were friendly and helpful. I understand it has just got new owners who have plans to upgrade. It has great potential.

Leisure Partner

4/10

Poor

26 Jan 2025

Vanda

This hotel is in urgent need of refurbishment when the new owners take over.

Leisure Partner

6/10

Pleasant

21 Jan 2025

Derek

Same Orwell, needs TLC

Some of the hotel is good, but a lot hotel is run down and needs some TLC. Rooms are OK, cleaning should be better, especially the bath and surrounding areas. 2 tissues were placed in a holder, no cardboard box so I assume they were put in there by hand.

Business

6/10

Pleasant

20 Jan 2025

Lloyd

Stay at Orwell not up to expectations

A group of 12 of us arrived on Friday evening
Lovely large free carpark
On entering the hotel it was stunning , very Grand & clean , a bit cold , but it was freezing outside & it is a large building
We went to reception ,one person on desk, we booked in, went to us the lift, but it was out of action (out of action all weekend too) ,so we used the stairs , got to room opened the door , nice electronic key
Room was quite spacious & looked clean, until we went into the bathroom , 1/4 of a toilet roll on holder but one on system .The floor was dirty with dust & bits everywhere ( see photo)
Tiles around bath were dirty & needed a wipe down , hot water was good in our room, but others on our group said it was only Luke warm all weekend
Bed was comfortable with bedding crisp & clean
Tea & coffee in room was good
Others in our group faired a lot worse than us , so we counted ourself lucky
Went down to bar for a drink , I had pre warned them that lots of people would be using the bar over the weekend
No lager on tap & poor choice of anything else across the board
So luckily we had brought our own
So we sat in the lounge drinking our own drink
Breakfast was ok , would like some fruit & was constantly running out , but replaced when asked , if they had it
So to sum up ; more cleaners needed
& to up their game in all rooms
The bar needs an overhaul
Staff shortage was very evident
Shame has it could be a lovely hotel with a bit more attention :-(
Get in the hotel inspector

Friends_and_family Friends

6/10

Pleasant

19 Jan 2025

Chipo

It’s good but it’s only that it is old

6/10

Pleasant

12 Jan 2025

M

Orwell Felixstowe

Its a nice enough hotel but i didnt have hot water in my room.

Friends_and_family Family

10/10

Exceptional

12 Jan 2025

Mark

Perfect

Leisure

10/10

Exceptional

10 Jan 2025

Mark

Perfection

Leisure

10/10

Exceptional

10 Jan 2025

Mark

Excellent staff

Leisure

8/10

Excellent

08 Dec 2024

William

Full of charm but in need of repair.
A lovely hotel but tired flakey paint and heating inefficient. Staff provided heater. Sorted.
Will definately stay again.

Leisure Family

8/10

Excellent

08 Dec 2024

Philip

Friendly staff room good. A better choice of evening meals would be good only 5 choices. Ok if you like chips.

Partner

8/10

Excellent

01 Dec 2024

Carl

Nice bar and lounge area,comfortable bed and warm room,clean but looking abit dated

10/10

Exceptional

14 Nov 2024

Michaela

Strongly recomanded

Outstanding. Thank you Aurora Balan... Very friendly:-)@

Business

6/10

Pleasant

06 Nov 2024

Pritesh

The Moldovan receptionist was very friendly. I had booked a Superior room, but the booking showed Double room. He upgraded me to a Suite. On the other hand the lady receptionist in the morning was not so friendly. I asked if I could check out an hour later than usual as I had a little toddler who was still asleep, she said I would need to pay extra for it.
The room was cleaned but the kettle in the room was not safe to use. It was full of limescale. I went down to the reception and asked if it can be changed. I waited an hour for one to be sent to my room but it never came, I then rang the reception and they send me another kettle after 5 minutes. However this was again in the same state. So I didnt get to enjoy my hot chocolate and coffee.

Friends_and_family Family

10/10

Exceptional

31 Oct 2024

elizabeth

Excellent rooms food staff

Business Self

10/10

Exceptional

28 Oct 2024

Caroline

Lovely stay.

A lovely stay at The Orwell as always.

Friends_and_family Family

8/10

Excellent

27 Oct 2024

Barbara

Weekend break

Short overnight stay. Good breakfast

Partner

8/10

Excellent

25 Oct 2024

Stuart

Stay was nice, the only negative was the old bedding, pillow cases & duvet cover were bobbly so felt quite rough

Leisure Self

8/10

Excellent

24 Oct 2024

Samantha

Good for a business trip

A nice sized room, comfy bed - had everything I needed.

Business

10/10

Exceptional

23 Oct 2024

Matt

Great place.

Business

2/10

Poor

12 Oct 2024

Kate

Great location for the beach areas. The hotel smells as did the room of dirty drains. Be careful about the car park, you must register your car yourself or you will be fined as we witnessed someone who had a £100 fine. Our booking emails clearly document an 11 o’clock check out but house keeping were trying to get into our room at 10am. They said check out had changed and was 10am. It took 20minutes to check out as the manger was having an argument with someone at the front desk. The area opposite the front desk was used as a doss hole, someone had bedded down and was sleeping on a couch and the area smelt- not a very good look for the hotel. This hotel has a stunning potential under what is a shabbily run place. It does deserve better and could be a fantastic destination to visit and enjoy. Sort out the shabby decoration, respect customers and provide clarity of the hotel’s procedures, don’t let a main area be used for a doss hole that looks like a street corner, improve the smell in the place and be proud to have your hotel in Suffolk. The desk manger should not be so smug, learn how to handle complaints and resolve them with adult style. There are ways to deal with unhappy comments and these should be learnt.