Best Western Ipswich Hotel Spa

6/10

Pleasant

23 Jul 2026

George

This is a no frills comfortable easily accessibly hotel. It is clean , tidy and rooms are comfortable . Staff were very welcoming and helpful, although it was fairly obvious were short on numbers this visit. Good pub style menu for restaurant and breakfast choice was good . This is an overnight stay with good value for money.

8/10

Excellent

17 Jul 2026

Peter

Although the room was clean, and the beds comfortable, overall the room needed a complete update. Wallpaper very tired and patched, in places peeling. On two occasions we found ants in the room, once in the bed. When reported to staff exchange of room was offered. Breakfast was very good, plenty of variety both hot and cold. All staff were both helpful and friendly. Adequate parking spaces.

8/10

Excellent

15 Jul 2026

Pete

Hotel room was a bit tired looking but big and comfortable. The staff were lovely ,food and drink very good and very reasonable. Nice garden and a fabulous breakfast.

Partner

2/10

Poor

12 Jul 2026

Faisal

Not good because no ac and very old building

Friends_and_family Friends

4/10

Poor

09 Jul 2026

Lynne

Self check-in failed to work. Had to wait for a staff member to do everything again in order to print keycard correctly, what a waste of time. Room stifling hot and windows didn’t open. One window pane appeared to be missing from the two layers which should’ve been present - leading to road noise being very evident throughout the night. Bath and sink drains both blocked and then stank of sewerage soon after. Overall, and appalling place to stay.

Self

8/10

Excellent

07 Jul 2026

Rob

Enjoyable stay

Self

8/10

Excellent

05 Jul 2026

Douglas

The staff was great but some of the decor needs attention fire detector in my room was hanging down room 215 also disappointed that the restaurant was closed on Friday and Saturday evening so had to drive into town to get a meal.

Self

10/10

Exceptional

04 Jul 2026

Amanda

Only stayed 1 night but it was very good. The room and ensuite bathroom were clean and spacious. The buffet style breakfast had full cooked and continental which was excellent. Highly recommend

Partner

8/10

Excellent

02 Jul 2026

Daniel

Room was good value. Easy parking,decent restaurant

Self

8/10

Excellent

26 Jun 2026

Dawn

Room clean and comfortable. Bathroom old fashioned but ok.
Breakfast good.

Partner

10/10

Exceptional

25 Jun 2026

Wayne

Nice hotel, value for money, nice breakfast, very friendly staff.

Business

8/10

Excellent

21 Jun 2026

Trevor

The staff were all excellent
The parking very good
Ev chargers made a difference
Our room 305 was a top rated room but could be made better with a few little tweaks.
Eg Some of the tiles over the bath need re grouting as do a couple of floor tiles.
The fire escape windows could not be locked properly which gave us a bit of worry about security while we were not in the room.
The outside seating area next to the dining room was overgrown and had lots of weeds.
I don’t want to complain and I will certainly book again and recommend the hotel . I’m pointing out these easily fixed things to help you.

Partner

6/10

Pleasant

21 Jun 2026

Christine

Generally clean although bathroom had hair all over floor. The wood in all areas, (doors, dining tables etc) was sticky. I think not necessarily dirty, more likely due to products used on wood but quite off-putting when touching. Rooms a little tired, carpet old, musty smell, table very wobbly & bathroom definitely in need of a re fit. Our check in was fine but friends we were with had trouble when checking in later with night staff not speaking or understanding much English so spent nearly an hour, after midnight & with a small child with them, trying to sort out confusion with rooms that were booked & confirmed but being told they didn't have a room as had been cancelled...after a long day at a wedding not what you need. Breakfast room nice & clean (apart from sticky tables) coffee & breakfast all good. Ok for an overnight stay but I personally wouldn't stay longer

6/10

Pleasant

21 Jun 2026

Mandy

Room was so hot unfortunately no air conditioning. Shower was a trickle
On a positive note breakfast was good - plenty of choice

Partner

8/10

Excellent

18 Jun 2026

Janet

The staff very nice . The room was very nice but there was alot of dust about . The food was very nice

Partner

6/10

Pleasant

18 Jun 2026

Mark

Clean room but bathroom was a little tired and the shower and water pressure was disappointing

Self

8/10

Excellent

12 Jun 2026

anthony

Check-in was easy on the terminal and I was assisted by a staff member. Room was large and comfortable with all the usual amenities.

It was a one night stay and i didn't stop for breakfast.

Self

6/10

Pleasant

05 Jun 2026

Andrew

It's very tired and dated but for the price paid was good value. Staff were very good and so was breakfast

Self

10/10

Exceptional

03 Jun 2026

Will

We have always found our stays at the hotel to be good ones. The staff are very friendly, welcoming and helpful. The rooms are comfortable, parking plentiful and breakfast offers a good choice of food.
The hotel is a busy one and there are signs of wear and tear and so would benefit from a makeover, but that does not take away from it being a hotel well worth booking a stay at.
We do recommend this hotel to people.

Partner

6/10

Pleasant

01 Jun 2026

Anthony

Very close to cop dock hall wedding reception

Partner

10/10

Exceptional

26 May 2026

Marcos

I recommend it, excellent staff, cozy place.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Carol

I liked the convenience of where it was and where I wanted to be. The size of the bed was very spacious and comfortable.
The room was very dated and had wallpaper hanging off the wall, the bathroom sink surface was all chipped off and made it look scruffy. There were a number of moths in the room too.

Self

10/10

Exceptional

20 May 2026

Janitha

Helpful receptionist, room was clean, hotel is a bit dated but for one night stop it fitted into our itinerary just right.

Partner

6/10

Pleasant

19 May 2026

Richard

Was not happy with the parking. Had to park around the back of the hotel that was very rundown. No food on our first night. room 309.the walls are like paper. You can hear everything above and below. The hotel needs some serious investment. The staff were very helpful and friendly.

6/10

Pleasant

14 May 2026

Scott

Food was poor both evening meal and breakfast.

Self

6/10

Pleasant

10 May 2026

Charlotte

The staff were friendly and helpful and my room was spacious, bright, airy and clean. The bed was huge and very comfortable. The amenities were basic but I had everything I needed, including a much needed fan as it was a hot day! The hotel itself is nothing special, the decor is a little run down and in need of a paint job in some areas. My bathroom had rust in the bath and the finish was needing some tlc. The front entrance to the hotel clearly had a no smoking sign which was ignored as it had a strong smell of cigarettes which was not a good first impression. I’m not a fan of self check in at a hotel- it’s not nice to arrive and find the reception unmanned. I did call for assistance which came quickly however and the member of staff was very helpful. It was pretty average place and ok if you just need to stay for a night.

Self

6/10

Pleasant

08 May 2026

Rodney

Dated

8/10

Excellent

26 Apr 2026

Jennifer

Staff very friendly. Good breakfast and parking. Very convenient for bus into my Ipswich.

Partner

6/10

Pleasant

24 Apr 2026

Ian

This was a 1-night stay for work. I was in room 220 which was a long walk from reception. Car park was free, but at the front of the hotel, filled up quickly. The room however was huge as was the ensuite. TV and Wifi okay. Decor a bit dated. Staff were friendly and helpful.

Self

2/10

Poor

23 Apr 2026

ISSA

No water for showering.

Self

10/10

Exceptional

21 Apr 2026

Chris

Excellent rooms, staff, breakfast, facilities, parking and value .

Self

2/10

Poor

20 Apr 2026

karen

Bathroom filthy especially washing facilities
Staff could not understand English
Room needed updating
No frills or modern cons
Restaurant no words

Family

10/10

Exceptional

09 Apr 2026

Janice

Property needs a bit of tlc but the staff are amazing, couldn't do enough to help us and accomodate my room request. Special thanks to the restaurant staff member who kindly filled out drinking bottles with cool water before our drive home!

Friends_and_family Family

8/10

Excellent

05 Apr 2026

David

Excellent value for money.

Friends_and_family Friends

8/10

Excellent

02 Apr 2026

Shaun

Nice clean tidy room

Self

8/10

Excellent

02 Apr 2026

Frosulla

Nice stay. Ok for a short stopover. Plenty of parking. Lovely breakfast 🍳☕🍞.
Good selection.
Friendly & helpful staff.

Self

2/10

Poor

29 Mar 2026

Anthony

Booking in was made difficult by the staff members poor communication skills. We contacted the hotel a few weeks prior to our stay date to inform them we would be checking in around 7pm. On arrival the room was extremely hot, the radiators were off so we opened the curtains and windows fully and turned on to max the supplied fan (no Aircon), whilst we went out to eat locally in Ipswich. On our return to the room a few hrs later the temperature was unbearably hot, despite the aforementioned steps we had taken to try and cool the room down. We went to bed and attempted to sleep, and so began the worst night sleep either of us have ever experienced, the heat did not subside...the only saving grace was that we were in the room and hour less than we would have been normally due to the clocks going forward for spring daylight saving. Breakfast was acceptable but again made awkward due to a different staff members odd communication. Communication on checkout was minimal which tbh suited both of us at this point, we were not asked how our stay had been. We will not be staying here again.

Partner

2/10

Poor

21 Mar 2026

Marie

The room was in a neglected state , toilet didn’t flush properly, pillows paper thin, bed rock hard, walls thin, constant banging outside, room smelt damp , very bright flashing from smoke alarm right above bed all night ..a large group of us stayed here for one night and nobody slept well at all. Breakfast was poor choice (no vegetarian option) and took ages to refill when empty and they need more staff around the hotel

Friends_and_family Friends

8/10

Excellent

19 Mar 2026

Maria Teresa

Clean room and comfortable bed.
Staff helpful and friendly

Business

8/10

Excellent

19 Mar 2026

Daniel

Conveniently situated just outside Ipswich. Plenty of fee parking with decent rooms and food.

Self

10/10

Exceptional

17 Mar 2026

Keith

Hotel was a good choice to stay. Quiet & clean
Very helpful, nice polite staff.
Good choice at breakfast

Pet

10/10

Exceptional

12 Mar 2026

Damien

Ideal
For what we needed

Business

10/10

Exceptional

26 Feb 2026

Craig

Clean room, friendly staff and easy check in process

Self

10/10

Exceptional

18 Feb 2026

Kevin

The cleanliness of the room and friendliness of the receptionist. Breakfast was very tasty

Self

2/10

Poor

05 Feb 2026

Joshua

WiFi didn’t reach my room, I paid for the most expensive one at the property and it was a real shame as I had work I needed to complete. Which had to be put on hold due to the inconvenience. Spoke to the night staff and wasn’t helpful at all.

Business

10/10

Exceptional

04 Feb 2026

Chris

Excellent staff, location , room, food , value .

8/10

Excellent

20 Jan 2026

Sheila

Very good

Partner

10/10

Exceptional

17 Jan 2026

Ryan

Clean room, friendly staff and good breakfast

6/10

Pleasant

12 Jan 2026

Martin

Not a bad stay, but not perfect.
First room smelled badly of smoke. Was moved to a room elsewhere which was much better.
Breakfast on second day was very limited - \"chef can't cook omelettes or poached eggs\" - so only full English available (which wasn't what we would normally want.)

Leisure Partner

10/10

Exceptional

08 Jan 2026

Eugene Stephen

Very clean room and staff were very nice and friendly

Business

8/10

Excellent

05 Jan 2026

Sharron

The first room I stayed in was very cold and there were hairs in the bathroom. The carpet in the bedroom was stained. A lovely lady called Aurora changed my room for me. The 2nd bedroom was lovely and warm and very clean. Aurora spent time chatting with me when I went down to the bar for a couple of drinks. She is a lovely, friendly, helpful lady. The only reason I am not giving 5 stars is because the hotel is quite dated in some areas and needs addressing but overall, I had a good stay.

Leisure Self

10/10

Exceptional

01 Jan 2026

James

Big, spacious, clean room. Bathroom was a little dated but for the price it was exceptional. Location was great for an event across the road.

Leisure

8/10

Excellent

24 Dec 2025

Mr Ashley

A lot better than expected

Business

8/10

Excellent

08 Dec 2025

arnold

A bit aged but ok

Partner

8/10

Excellent

21 Nov 2025

Fiona

Staff were excellent, “could not do any more to accommodate our party”. Only an overnight stay, arrived in the dark and left in the dark so can not comment regarding area

8/10

Excellent

17 Nov 2025

Charles

All OK

Business

10/10

Exceptional

15 Nov 2025

Loraine

Comfy large beds, friendly staff, nice pool and sauna.

Leisure Partner

4/10

Poor

30 Oct 2025

Christopher

Staff were all very nice. Food was cheap and my draft cider tasted weird (not nice). Room coukd have been better cleaned. Hairs in bath, crumbs on floor and all dated.

Loads of parking.

2/10

Poor

23 Oct 2025

Salman

Bedroom was above the sauna area and was just as hot. As a result, even the bathroom floor was very warm!

Paid extra for breakfast. Went down in the morning and was told I’m not on the list. Didn’t want to argue so I left and checked out. Once I’m in the car set to leave they follow me out and say I can come back to eat.

Never ever staying here again and avoid Best Western Group in future.

Business

6/10

Pleasant

19 Oct 2025

Julian Anthony

Breakfast was good, but no oranges, no fish, and no porridge options. Room was very nice, but, windows looked like they hadn't been cleaned for months, years even - could hardly see out of them. Seemed very understaffed. Same person was doing reception, barmaid, waitress duties - LONG wait for food at dinner. Gardens looked like no maintenance for many months.

Friends_and_family Family

6/10

Pleasant

17 Oct 2025

Camille

We arrived late and left early, and didn't have breakfast so can't comment on many of the things asked about. However it would have been helpful to know in advance that the A12 was subject to night time closures so that we didn't have to go back on ourselves to access it from the A14 instead. That was not a welcome surprise at 9.30pm after a long drive.

Leisure Family

6/10

Pleasant

01 Oct 2025

Linda

The hotel is in need of an upgrade both with the room decor and bathroom fittings. The overall appearance is tired and shabby, and the room was very cold. No central heating but we were given a fan heater! Very noisy and no temperature control, so an unpleasant heat. Although there is a caution warning about the hot water, it is instantly scalding and the hot and cold taps are the opposite way round to normal, so beware. On a positive note, the bed was comfortable and the bedding clean

Leisure Partner

8/10

Excellent

29 Sep 2025

Michele

Lovely stay

2/10

Poor

28 Sep 2025

David

This was just about the worst hotel room I’ve ever stayed in. Terrible damp smell, no working heating, stains on the towels, leaking shower, loose toilet seat, extra bed not made up despite knowing it would be needed, creaky bed frames, terrible decor condition, towel rail falling off the wall, and other things. I would never stay here again.

Friends_and_family Family

8/10

Excellent

13 Sep 2025

Susan

This hotel had very comfortable rooms, the staff were very pleasant and helpful, the restaurant menu was slightly limited but the breakfast was very good, particularly the table service breakfast the first day when the hotel wasn’t so busy.
Overall good value for money.

Leisure

8/10

Excellent

31 Aug 2025

Sarah

Perfect base to break up a long journey.

Lovely quiet stop over on route to a track experience. Bed was comfortable, breakfast cooked fresh to order and hwlpful staff.

Partner

10/10

Exceptional

30 Aug 2025

Dominik

Breakfast

Leisure Partner

10/10

Exceptional

26 Aug 2025

Peter

4 night stay

4 night stay large room very comfy bed, breakfast and staff excellent. Only down side water pressure for shower

Partner

6/10

Pleasant

25 Aug 2025

Ricky

We had 3 family rooms in The Lodge for 2 nights . The beds/sheets/towels were clean and comfortable And the hospitality tray was well stocked but the rooms / bathrooms look neglected and dated and definitely need upgrading . The nets (?) at the windows were dirty and should be removed or replaced . The breakfast buffet was adequate but not impressive .The staff were kind . Don’t think we will be staying again .🙁

Friends_and_family Family

8/10

Excellent

22 Aug 2025

Catherine

Avoid im summer!

Hotel was ok on the whole although it clearly is in need of updating. Breakfast was nice, lovely pastries. Room was adequate but mattress was a bit lumpy. However, the worst was the lack of air conditioning as the heat in the room made sleeping very difficult.

Partner

8/10

Excellent

21 Aug 2025

Adrienne

Very friendly and welcoming. Unfortunatly there were no hand rails to get in and out of the bath/shower or soap trays

Leisure Friends

10/10

Exceptional

17 Aug 2025

Diane

Night away to visit a local attraction

Lovely clean huge room beds very comfortable modern room all usual facilities.staff very kind and helpful. Quiet hotel even though a lot of people staying there.able to have dinner there which was nice and reasonable for a hotel breakfast was buffet from full English to toast and cereals and danish pastries .first time for me to stay at a best western hotel , it won’t be the last,

Partner

10/10

Exceptional

14 Aug 2025

Christopher

It’s a room with a bed.

Massive bed. Narrow bath/shower made it a bit of a balancing act whilst showering.

Self

4/10

Poor

12 Aug 2025

Raylton

Great for getting into Ipswich but the room was stifling. No aircon meant the room was super hot. The bed was tiny and the shower was rubbish so small I had to stand sideways in the bath .
The staff we met were really nice but yeah the rooms need an upgrade.

Leisure Partner

8/10

Excellent

10 Aug 2025

Joshua

Easy check in, friendly staff, great food in the restaurant and good bedroom size. The beer garden was an added bonus. Great value for money

Leisure Partner

6/10

Pleasant

10 Aug 2025

Bal

Food average, kitchen base missing on arrival.
One morning cups,spoons and one towel not changed.
Staff very helpful, very positive and polite.
Hotel bit dated,but very nice.

8/10

Excellent

10 Aug 2025

Daniel

Family room booking

We stayed in a family room with 1 double bed and 2 singles, which was the size of two rbedooms with a bathroom in the middle between. The room itself was quite spacious but warm. Lovely in the winter I'd guess but not so much in the summer! The beds weren't the most comfortable but were okay. The service in the hotel was the main perk, all the staff we met were lovely and helpful. The bar prices weren't at all bad either!

Friends_and_family Family

8/10

Excellent

10 Aug 2025

Trevor

The bath panel needed securing and tidying up

8/10

Excellent

06 Aug 2025

Henry

Clean, quiet and comfy.

Leisure Self

4/10

Poor

27 Jul 2025

Verified traveler

Really run down

Hotel in general feels extremely run down throughout
Mattress was awful, almost non existent
Shower didn’t work
Room was clean but felt so tired
Blinking smoke alarm directly above bed with light blinking every 5 seconds through the night

8/10

Excellent

21 Jul 2025

Colin

Weekend break

Our room had been renovated so vey nice, the hotel grounds were very unkempt and in need of tlc, bedroom very hot and one fan not really enough.
Staff very friendly & helpful . I can understand it’s ongoing work but it needs to be done asap. Power cut at breakfast on last morning so unable to cook or make tea .

Partner

4/10

Poor

15 Jul 2025

Jemma

The corridor smelled damp/musty.
The room I was given was obviously non smoking, however due to heat I needed to have the window wide open, however right outside was the smoking area from the bar. All evening people were standing a few feet from my window talking loudly, laughing, playing things on their phones. Smell of cigarette smoke coming into my room

Leisure Self

6/10

Pleasant

13 Jul 2025

JOHN

Room excessively HOT - fan provided not as effective as require

Friends_and_family Friends

6/10

Pleasant

25 Jun 2025

Benjamin

Nice room, pleasant stay - lovely breakfast!

Leisure Self

10/10

Exceptional

25 Jun 2025

Jennie

Comfortable room and excellent supper in the restaurant. There were 2 of us with bikes and very kindly were allowed to store them overnight in the hotel. Excellent stopover if completing the Wolf Way bike trail.

Leisure

6/10

Pleasant

25 Jun 2025

Manuel

Great Location closer to the Wedding Venue

Property is outdated but it did the job in terms of location as we attended a wedding at a nearby venue

Friends_and_family Family

4/10

Poor

24 Jun 2025

Marc

Cheap.

Quick stop before the ferry, it was cheap but not very nice. Had to wait to check in as computer did not work with my booking, room smelled funky and splatter on headboard was quite “interesting”. I guess it is what it is, book cheap and don’t expect a miracle.

Self

10/10

Exceptional

24 Jun 2025

Nick

Superb value for money

I was really, and very pleasantly, surprised at the high standard of the room for the price I had to pay. It was tremendous value for money. Check in was swift and handled with friendly professionalism.

Friends_and_family Friends

10/10

Exceptional

22 Jun 2025

Glynis

Was a bit further out from ipswich town but used the car to park at park and ride was a bit put out having to use a credit card for drinks at the bar as no cash could be taken . Room was spacious and comfortable and breakfast was good although we had breakfast at 9.30 the first morning and hardly any cooked left.

Leisure Partner

10/10

Exceptional

21 Jun 2025

David

Hotel was nice easy access to where I needed to be so overall very good.

8/10

Excellent

13 Jun 2025

Balbir

Stayed for boxing at Ipswich

Friends_and_family Friends

8/10

Excellent

08 Jun 2025

Rodney John

All aspects of the hotel were very good only spoilt by other loud guests in the restaurant using profanity and inappropriate language.
We’ve stayed a number of times in the past and always had a good experience.
Food is good and staff friendly.

Partner

8/10

Excellent

08 Jun 2025

Wasim

Overall good property but definitely needs a major renovation as a lot of the fixtures and fittings are outdated. Pleased to discover that the EV chargers were free of charge! Breakfast was 10/10.

Leisure Family

6/10

Pleasant

04 Jun 2025

Atalanta

It was very hot in the hotel, it made it very difficult to get to sleep. We had our window open which unfortunately

10/10

Exceptional

03 Jun 2025

Christopher

.

10/10

Exceptional

01 Jun 2025

Ana

It was a very comfortable and spacious bed, and quiet place to rest

Business_and_leisure Friends

8/10

Excellent

30 May 2025

Andrew

Very helpful!

Even though was self check in, the lady greeted me and did it for me which was a little odd but very nice all the same!
Generally nice stay for one night, good facilities and bed was comfortable which is all that you want.

Business

10/10

Exceptional

25 May 2025

J A

Cheap-ish & cheerful

Didn't expect much after staying in Best Western in Webbington last year & reading a couple of reviews about the Ipswich branch. We were pleasantly surprised. The room was spacious, clean and comfortable. Breakfast was simple but tasty and staff were very friendly and efficient. I was really pleased with the stay, and would book again.

10/10

Exceptional

25 May 2025

Geoffrey

Very relaxing stay. Slight problems on second morning early being woken by bubbling from bathroom. Toilet seat became unhinged. Fire exit plan inside door was upside down which could be confusing
Four language fire instructions are all ver good, but not if the secions completed by staff are all in English.

Partner

8/10

Excellent

10 May 2025

Gill

The hotel was good value for money. The room was nicely furnished with a comfortable bed and the bathroom was clean. The tv in the room had Netflix which was a bonus. Although the evening meal menu was basic the breakfast was good. The staff were very friendly. The hotel is currently undergoing improvements so some of the facilities such as spa room were not available. Would stay here again.

Leisure Partner