Muthu Belstead Brook Hotel

10/10

Exceptional

06 Mar 2026

Gillian

Absolutely spotless, staff really helpful and food spot on. Spa and pool definitely worth going to

Partner

6/10

Pleasant

28 Feb 2026

Ashley

We love this hotel, have been a few times but this wasn’t the best experience. We arrived and the pool heating was down, travel with me and my daughter and that’s the main reason we love the hotel which made it almost unusable. Then used the restaurant which was busier than normal, large roudy crowd and we were first ignored then essentially rushed out, only given 3 as when I have stayed before it had been brilliant.

10/10

Exceptional

25 Feb 2026

Juan

Room was comfy and always clean! Staff was friendky and easy to approach

Self

10/10

Exceptional

23 Feb 2026

Aronda

Had such a lovely time, returning in July for the ABBA tribute band! The reception staff very friendly and professional.

Friends

2/10

Poor

18 Feb 2026

Jason

The under side of a public toilet seat is cleaner than this dump. Many false promises online to be greated with a room and spa you would not wash a dog in. The hotel is rank. On the upside the manager was very reasonable when giving a refund especially after i presented a pillow with blood over it

Partner

6/10

Pleasant

16 Feb 2026

avril

A tale of two halves. Lovely pool although long wait for towels. Food in the restaurant is exceptional. Only problem for me is access. The stair lift did not work properly. It was embarrassing to have to wait for several guests and staff to help get the contraption working. Same issue on leaving the premises. The wheelchair lift did not work. As things stand the public areas are not really wheelchair friendly. Also personally I think some areas including the room would benefit from a refurb. Some really shabby areas.

Partner

8/10

Excellent

16 Feb 2026

Philip

Helpful staff and room regularly cleaned.

6/10

Pleasant

14 Feb 2026

Paul

Hotel nice and clean spa area a bit grubby. Spa and gym needs some attention, dirty floors, dirty hot tub. Gym un maintained and not very welcoming

Business

10/10

Exceptional

01 Feb 2026

Claire

It was really nice there clean too the food was good was very nice I would go there again

8/10

Excellent

30 Jan 2026

Tracey

The room was mostly clean. The head of the bed was on the wall next to the lift so we were disturbed during the night. There was a small window so the room was quite dingy. Bathroom fittings were mismatched gold and silver. Shower head needed descaling.
Pool area was nice but staff walked from outside door across pool area with their work boots on.
Breakfast was good with wide selection.
We ate in the bar in one night, staff were great and food was good.
This hotel could be amazing with more care & attention to the rooms. The reception area being so grand & decorative gives a false impression.

Partner

8/10

Excellent

21 Jan 2026

Stephen

Lean room. Friendly staff

Business

10/10

Exceptional

17 Jan 2026

Paul

Nice welcome, nice room and everything good, the pool area is excellent as usual, steam room had maintenance, so discount voucher given for next visit, very fair. Reception staff were very poly and helpful, rooms clean and good service. We ate in the bar a couple of times and again staff excellent and qualified food was superb.. another great stay.

Partner

2/10

Poor

14 Jan 2026

Steve

Had an evening meal which was a very overcooked steak, very tough and greasy
Room was old and not very clean, an unpleasant stain in the toilet pan

Business

6/10

Pleasant

13 Jan 2026

Thomas

Bedding clean however walls had stains on , the shower was terrible it had limescale lumps popping out and parts of the blasting shower head falling off leaving bits in the tray. Very very low water pressure, several of the fire alarm standby lights not working making me question the system alertness.
The corridor in the changing rooms has a huge electrical panel which due to the heat of the pool/spa was pouring with water and was very corroded.
The stay wasn’t unpleasant but I would not be returning

Partner

6/10

Pleasant

13 Jan 2026

Mrs Kathryn P

The hotel was okay for the money. The room was nice enough and staff polite and friendly. The spa was very rundown with tiles missing from the bottom of the pool so potentially dangerous. It was also overcrowded and my treatments were cancelled at the last minute due to lack of staff. Overall not a very relaxing spa experience. I definitely wouldn't recommend the spa

Friends_and_family Family

4/10

Poor

10 Jan 2026

Soheila

Overpriced stay, old accommodation with serious reservations needs. Pool was clean and it was only positive thing about the stay. Breakfast was over priced with horrible quality.
They charge you 5 star rates for 2 star service. We had three rooms there paid 120 for each and 30 extra for breakfast which was only bread and butter and lowes quality English breakfast.

Friends_and_family Friends

8/10

Excellent

04 Jan 2026

Chris

The restaurant for evening meals was great. Really good food. The breakfast buffet could have had a bit more choice but was adequate

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Pamela

With an ecclectic, grandeur interior and period hunting lodge exterior, the Belstead Brook hotel is truly one of a kind and thats why we love it. The very clean comfortable rooms and friendly staff makes our stays all the more enjoyable.

Partner

6/10

Pleasant

02 Jan 2026

Nicole

Pool shut early not advertised, Autistic son went into a melt down as we booked for the pool which we couldn’t use that night!
Three pillows to a room booked for 4 people, single duvet on the sofa bed that was two people to sleep in.
Stayed many times never had an experience like it,

Friends_and_family Family

8/10

Excellent

24 Dec 2025

Bee

Room was very clean, bathroom was lagging of a hanger/hook for towels. Staff cleaned room everyday and also topped up our teas and coffee satchels that was very helpful.
Spa was clean and atmospheric.

Leisure Friends

4/10

Poor

14 Dec 2025

Paula

Bed was broken and even though we reported it broken when we arrived it never got fixed.
We have been coming to this hotel for over 30 years and have have never found any faults so extremely disappointed in this occasion

Leisure Partner

6/10

Pleasant

13 Dec 2025

THOMAS

Eggs were like rubber and very hard to stop toast from burning

Leisure

10/10

Exceptional

08 Dec 2025

JACQUELINE

Calm atmosphere. Helpful and polite staff. Everything was as expected and I enjoyed my stay as usual.

6/10

Pleasant

06 Dec 2025

Carl

.

Leisure Partner

10/10

Exceptional

05 Dec 2025

K

The manager was exceptionally helpful and kind

Business

10/10

Exceptional

05 Dec 2025

Karen

The manager at reception was very helpful and kind.

8/10

Excellent

02 Dec 2025

Rachel

Lovely staff, room, spa, dinner, and breakfast except the scrambled eggs which were very unappealing! Only gripe is we were unable to book a spa break at the last minute so were charged £15 to borrow robes for the spa!!!

Partner

8/10

Excellent

01 Dec 2025

Chris

nice hotel, good food

Business

4/10

Poor

30 Nov 2025

Helen

The plus side:
Plenty of parking (car park extends around the building so deceptively large)
Friendly and obliging staff
Nice decor - Christmas decs were up, it looked very pretty
Good breakfast choice
Single bed was almost a double

The bad side:
Clunky, outdated equipment in gym
Changing rooms not great, dingy and a bit run down
Spa wasn't as impressive as the photos suggest
Noisy plumbing. Next door ran their shower (I think) and there was a loud groaning noise in my room - at 6am!
No chain on the door

The very worst thing was the APPALLING smell in the bathroom. I noticed it on arrival but it wasn't that strong. When I got back from the spa and gym it was much worse, in the morning it was really disgusting - a mix of sewage and rotten onions! I couldn't bear to be in there for more than a minute, so I couldn't have more than a quick wash and hastily clean my teeth, dashing back into the room when it got too much. It was so bad I actually felt sick when I had to use the loo. I hadn't been able to book any treatments so planned on doing a face pack and hair mask in my room and brought some products with me for this, but because I couldn't use the bathroom this wasn't possible. I couldn't even shower in the morning, it was so bad. Luckily I only live 30 mins away. I was hoping this would be my new 'haven of peace' once a month or so but I won't be back.
I reported it to the staff when I checked out. They apologised but didn't offer any refund, just said they'd report it.

Self

10/10

Exceptional

27 Nov 2025

Jayne

Beautiful surroundings, spotless room and staff incredibly helpful! I stayed for business meeting but will be returning for a proper break to fully appreciate the spa as well net time!

Business Self

6/10

Pleasant

26 Nov 2025

Nicola

Staff and room were as normal but the restaurant was a let down this occasion. 2 people sent their food back , the roast came out for 2 other tables with no yorkshire puddings which had to be bought out after . Then our food arrived with half the veg missing which had to be bought out separately too . There wete hardley any staff working. Very disappointed.

Partner

8/10

Excellent

23 Nov 2025

Beverly

lovely staff, excellent food, warm and friendly hotel. Had a lovely relaxing afternoon and evening. Let down by thin walls and noisy inconsiderate bedroom neighbours awake all hours so we barely slept. Would love to come back and hopefully have a better night's sleep.

Partner

10/10

Exceptional

23 Nov 2025

Louise

The bar had drinks i wanted but hot tub cauld have been a bit hotter

Leisure Partner

8/10

Excellent

18 Nov 2025

Jude

The expense of a drink

Friends_and_family Friends

10/10

Exceptional

17 Nov 2025

Elysia

The facilities were great and room was very comfortable

Partner

10/10

Exceptional

09 Nov 2025

Neil

Nice garden room, staff very friendly and helpful

Partner

8/10

Excellent

02 Nov 2025

Sam

Nice size room for three friends. Plenty of tea and coffee sachets in the room and nice soft towels. Didn’t get a chance to use the spa facilities but will definitely return to experience the pool area. Thought the food and drink prices were very reasonable.

Friends_and_family Friends

10/10

Exceptional

26 Oct 2025

Simon

Nice stay and friendly staff

Business

4/10

Poor

22 Oct 2025

Jacqueline

Not as good as previous visits. Evening 3 course limited availability and quality. Bed very uncomfort

Self

10/10

Exceptional

22 Oct 2025

Clair

Room comfortable and quiet no aircon and very warm so kept window open. Reception friendly and efficient. Swimming pool area very good - cushions on loungers getting a little tired. Restaurant excellent service and food. Coping with large groups in other rooms didn't affect service. Breakfast area well stocked. Only complaint was one of the staff in the breakfast area taking fruit from the plates with his fingers - several times for his own breakfast.

Leisure Partner

6/10

Pleasant

19 Oct 2025

Antony

No hot water in shower in the morning after first night’s stay and TV wasn’t working. Reception said these had been addressed when I returned for second night, but TV still not working. Some, but not much, hot water next morning. Otherwise, clean room and helpful staff with good service. Didn’t have breakfast. Only one dinner, which was good. Didn’t use the Spa.

Leisure Self

8/10

Excellent

16 Oct 2025

Pat

Accommodation booked for MHAS Guest Speaker who reported back that they were very happy with their stay

Partner

4/10

Poor

14 Oct 2025

john

Bad

Business

10/10

Exceptional

05 Oct 2025

Paulius

Spa

Friends_and_family Friends

6/10

Pleasant

05 Oct 2025

Carolyn

We didnt use the spa this time. The spa needs some new loungers. So that put us off using i

The room we stayed in was a club room very tired furniture that needs up dating. A strong smell of sewage in the bathroom

Noisy early hours of the morning

Leisure

4/10

Poor

02 Oct 2025

Mark

Very poor offering at breakfast for the 3 nights I stayed this week and 2 days last week.
Cold buffet was 3 types of melon , 1 bowl of Greek yogurt
2 mornings no million cereal , had to ask , 3rd morning milk not on the cold plate . Coffee machine no milk first morning . Juice not chilled . No croissants morning 2
Hot buffet - sausages burnt . Very poor offering . Tables not cleared at any point .
Had to ask for cups on the table to get coffee .
3-5 staff on most mornings with no guidance . Not a great experience for £135 per night . Will not use in the near future

Business

8/10

Excellent

25 Sep 2025

Luzia

We really liked the Spa, we only slept one night and it was a quiet place and the decor with antique furniture was very beautiful. I highly recommend it.

10/10

Exceptional

24 Sep 2025

JACQUELINE

Nice hotel for solo traveler.

10/10

Exceptional

17 Sep 2025

Robert

Staff were great, food was exceptional !

Business Self

8/10

Excellent

16 Sep 2025

Chris

Great hotel

A one night stay for a meeting nearby and would happily stay here again. Nice friendly staff, clean, decent food. If I was being picky the pool a touch on the small side once a few people are swimming, and eating in the bar area it felt a little empty of atmosphere. Overall great and look forward to a return

Business

8/10

Excellent

14 Sep 2025

Mohaned

Bathroom was not clean. The toilet was dirty.
Room wise it was ok, the bed was comfortable.
No fridge in the room which is a shame

10/10

Exceptional

13 Sep 2025

kristian

Nice times

Friendly and helpful staff, nice hotel and room

Partner

6/10

Pleasant

08 Sep 2025

Anthony

A decent hotel but nothing special. My standard room had a musty drainage type smell, windows could not be opened. Bathroom was the best quality of the room. Breakfast at £15.95 for one over priced in my opinion. Spa and Pool area was reasonably nice, towels provided.

Leisure Self

10/10

Exceptional

31 Aug 2025

Saurabh

Comfortable and classic stay

The experience at Muthu was great. Staff were very courteous as well as accommodating. The swimming pool, jacuzzi and sauna were great too. I liked the vibe of the place and the entrance is really grand. Gives a classy look without the expensive price tag.

Friends_and_family Family

10/10

Exceptional

26 Aug 2025

Steadman

The spa facilities were really great and created a great opportunity for the family to spend time together. Really appreciated the hotel faciltating our family of 4 to stay in a junior suite even though we were 4. The room was clean and spacious and was a real break for us! Only thing was breakfast wasa bit expensive for us as it the resaurant seemed to be managed separately. All in all really lovely!

8/10

Excellent

26 Aug 2025

Ashley

Me and my 5 year old Daughter stayed here for 4 nights. All the staff were fantastic and friendly, the food in both the restaurant and bar was really good and the pool facilities were ideal for what we were after. only reason I didn't give it 5 stars is the room we had and the pool in particularly could use some 'TLC' the shower in our room was loose and there were several areas in the pool where areas of tiles have come away. Would still defo stay again though, mostly due to how great all the staff were.

Leisure Family_with_children

8/10

Excellent

24 Aug 2025

Annabel

Nice hotel with good facilities

The hotel was very nice, the pool was great and the staff were very friendly and helpful - Saskia on reception was outstanding- but the room was rather tired looking

Friends_and_family Family

6/10

Pleasant

12 Aug 2025

Callum

OK

Hotel is ok. Bit of a pain if your put in the garden rooms as it’s quite a walk for breakfast etc in the morning.

Business

8/10

Excellent

10 Aug 2025

Tim

The meals were very good and the facilities were also good. Disappointment with the Wi-Fi did improve towards the end of our stay. Lovely location

Partner

2/10

Poor

10 Aug 2025

Kenneth

Bad experience

Would not stay here again. We had a stained mattress with a bed spring sticking up which made sleep near impossible. Our shower was luke warm. We complained to the hotel and were told their inspection showed the mattress was in good order and the shower was hot. This was not our experience and we will not return.

Partner

10/10

Exceptional

06 Aug 2025

geoff

One night Business trip.

I was working in the area and needed somewhere with a gym and pool. Found this gem and I wasn't disappointed.
The gym was great for a hotel and the pool area was amazing.
Everything here that was needed, the staff were friendly and accommodating.
The restaurant and food were superb and again the staff were great.
Couldn't fault this place for a first visit.
I will return.

Business

6/10

Pleasant

31 Jul 2025

Keren

Uncomfortable bed! No armchair for comfort, had to sit on bed to watch tv. Plug hole for basin needed cleaning! Opulent reception area but much less for the bedroom!

Leisure Partner

8/10

Excellent

21 Jul 2025

Kevin

Very enjoyable

Partner

8/10

Excellent

13 Jul 2025

Stephen

Nice leisure night

All was lovely. Nice warm swimming pool & it had a deep end

Partner

8/10

Excellent

10 Jul 2025

Andrew

Jacuzzi is very powerful, 10 out of 10.
À la carte dinner was superb. Halibut 10 out of 10.

Business Self

8/10

Excellent

07 Jul 2025

Graham

Relaxing hotel , great staff & food

Great friendly staff . Food is lovely . Vety relaxing hotel . The use of the leisure facilities is brilliant as its included in the price of the room .

Partner

8/10

Excellent

06 Jul 2025

Jenny

Very hot and no air con. But staff lovely. And nice pool

2/10

Poor

19 Jun 2025

Jay

Poor

Business Self

10/10

Exceptional

16 Jun 2025

Verified traveler

Doesn’t feel like you’re in UK vibes

Great stay perfect place for a nice walk

Business

10/10

Exceptional

08 Jun 2025

Bartlomiej

Nice and cosy

Business_and_leisure Partner

8/10

Excellent

07 Jun 2025

Russell

The hotel is very attractive in its own grounds with ample parking. It has been decorated with opulence and gives a luxury feel. It is an old buiding so there are the usual challenges with air conditioning and water pressure, but the rooms are well equipped. The bar is spacious and the restaurant is popular with guests and locals alike, even on a Tuesday. The hotel is out of town so a car is necessary to get to the amenities.

Business

2/10

Poor

05 Jun 2025

Danny

Very dates

Very dated hotel. Needs a thorough clean cobwebs all over the place, musk smell through. Missing bannister poles in places, needs work. I wouldn’t recommend this hotel

Partner

8/10

Excellent

27 May 2025

stuart

A nice hotel with excellent facilities & staff. 2 mile walk into Ipswich, not too strenuous also, nature reserve was a pleasant experience.
The room was a good size if a little tired and needed door mats to the front and rear entrances

Leisure Partner

6/10

Pleasant

25 May 2025

THOMAS

Came home from along day only to have a stink in my room from drain i expect and went down to complain but no one was at desk so just left it the Tv remote worked when it wanted and picture quality was poor door handle in bathroom was broken so couldn’t close the door in case being locked in

Leisure Partner

10/10

Exceptional

25 May 2025

Jonathan

Muthu Belstead stay

Excellent stay at the Muthu Belstead

Self

10/10

Exceptional

19 May 2025

ian

Will stay again

Comfortable, good service, good food.
Quiet location.

Partner

10/10

Exceptional

19 May 2025

Bryan

Golf trip

Golf trip. Hotel was convenient for the local courses played.

Friends_and_family Friends

8/10

Excellent

18 May 2025

Elaine

The swimming pool at this place is always fabulous . Warm and welcoming . The garden rooms have good decor . Ergonomics in bathroom not fabulous . Glass shower screen fixed so have to climb in bath to reach taps . Hand basin tap not easy to fill kettle . Needs net curtains in room , twin beds hard but easy parking opposite rooms .

Leisure

10/10

Exceptional

13 May 2025

Iain

Excellent value good food and facilities

8/10

Excellent

10 May 2025

Stella

This staycation was brilliant. The check in service at the front desk was excellent. I enjoyed the pool, jacuzzi, steam room and sauna. The only thing that spoilt it for me was the attitude of one of the staff at breakfast. We provided our room details and were shown to the buffet. I started helping myself the same staff who had been at the restaurant entrance along with her colleague, came asked me my room details. It wasn’t that she asked that was the problem, it was how she asked; I felt like I was being accused and that really bothered me, as if I would just waltz in from the street and start helping myself to the buffet. I wasn’t happy with that.

Leisure Family

6/10

Pleasant

06 May 2025

Verified traveler

Avoid unless it is free

It isnt cheap and i dont think you get any value for your money. The food in the restaurant is good and the chef is the only highlight. Staff are slow and you wait a long time. The bar is like a low key pub. The property is in need of repair, roof tiles missing, windows are desperately needing painting. The inside of most of the hotel has been clad with that horrible plastic and made to look modern unfortunately it doesnt and most the plastic is dented and poorly fitted. In the room the colours are drab and the bathrooms are also covered in the plastic tile affect rubbish. Our shower head was flopping around on a broken bracket and the wall fixings were hanging off. Also on the second night of staying the shower drain was dry and a fould sewege stench came up into the room for hours. I had the leave the shower trickling to keep the drain filled so no back draft into the room. On notifying the staff they didnt care and gave me a slip with an email on it and told me to basically tell someone who cares. For the money i spent they dont deserve a review of any positivity. Avoid room 405. The pool is ok though.

Business

8/10

Excellent

06 May 2025

Nicola

Nice hotel , great staff.

Friendly helpful staff in restaurant & bar . Food is lovely . Garden room.spacious but matress needs replacing as you could feel the springs poking out . Wine prices in bar are far to high . Cheapest wine is £26 a bottle for mediocre wine . Overall s nice stay ..

Friends_and_family Family

8/10

Excellent

05 May 2025

Natasha

Room was lovely and modern. Garden room with patio lovely and quiet. Downside room smelt od stale smoke even though non smoking and bathroom needed a deep clean on the bath area

Leisure Partner

10/10

Exceptional

05 May 2025

Jackie

Comfortable room. Great location. Lovely warm swimming pool and gym facilities.

Leisure Partner

10/10

Exceptional

01 May 2025

Keith

all was very good

10/10

Exceptional

30 Apr 2025

William

Very nice hotel in great location .

Lovely setting and a very pleasant stay .

Self

10/10

Exceptional

30 Apr 2025

Rod

Good general standard as always

Acceptable standard ,, friendly staff, safe environment. Comfortable

Business

10/10

Exceptional

28 Apr 2025

Ronald

The accommodations was clean and the staff were friendly and polite we enjoyed our stay

Leisure Friends

4/10

Poor

23 Apr 2025

Julie

Mixed views.. but adequate

Public areas are very different and very interesting. Food good. Room v v dated windows v old chair filthy and threadbare. Mattress could be quite old Room was clean. Bathroom modern and great shower.

Partner

6/10

Pleasant

22 Apr 2025

Maddy

Ok for 1 night

Ample parking. Beautiful reception. Room was however very outdated and only had 1 plug socket the other side of the room where the kettle was plugged in. Room had an old furniture smell and missing carpet. Dinner was very expensive but breakfast was okay.

Partner

4/10

Poor

22 Apr 2025

Amanda

Very poorly explained what's in the package and when you ask a question, the employee answers you unwillingly and makes you look like an idiot.

In short: We went to the hotel because of the spa treatments and the employee, Joe, couldn't tell me what was included in the package and what wasn't, and the ADDITIONAL CHARGES.

There was a big misunderstanding as soon as we arrived to check in.

Be careful, as the staff try to do everything they can to make you pay more - whether it's for the spa treatment or the food.

The bedroom was okay, but too many dust in all amenities in the hotel.

The pool, jacuzzi and sauna was nice. The only thing genuinely good in this hotel.

Even so, I would never come back.

Leisure

8/10

Excellent

21 Apr 2025

Josephine

I like the quiet and private location as its relaxing .

Leisure Friends

4/10

Poor

20 Apr 2025

Zia

I booked room with patio but there were just 2 chairs outside the window and very dirty place not even think to sit there. Not enough space for parking. Also charged extra for breakfast. Area on the surrounding was not that good. Not enough food places around area specifically halal

6/10

Pleasant

13 Apr 2025

Rajesh

Bed was very uncomfortable

Friends_and_family Friends

8/10

Excellent

07 Apr 2025

Jason

Refurbished required in rooms

Hotel rooms very basic, choice of food ok

Business

4/10

Poor

30 Mar 2025

Lisa

The bedroom had a small double bed not ideal when your partner is 6ft also bed. No window in the bedroom area and the window in the seqting area didnt open.
Bottle of drain cleaner left on the side jacuzzi for over an hour befote removed near childrens pool.

Leisure

10/10

Exceptional

30 Mar 2025

Suzy

Lovely stay

It was lovely the staff were so friendly the afternoon tea was great value for money and

Friends_and_family Family

8/10

Excellent

29 Mar 2025

Peta

Water pressure was very low so the shower wasnt good. Rooms were cold and draughts in dining room. Bar closed at 10pm

Partner

4/10

Poor

24 Mar 2025

Bernadine

Silver wedding anniversary year

The double bed was very uncomfortable and hence we had a poor night's sleep as a result.
The double lock on the door did not work which limited the security feel of the room.
Look we stayed st this hotel when we got married which was 25 years ago. The hotel now feels tired and in need of a little tender love restoration. Sadly, such a beautiful building and setting however.

Partner

10/10

Exceptional

13 Mar 2025

N

Nice hotel, good stay

I had an overnight stay while I was in the area for business. The hotel is very nice. My room was a good size for one, and had everything I needed.
The furniture is a little dated and shabby compared to the public areas of the hotel, but nothing to complain about.
The pool is a good size. The gym is quite small and I imagine quite uncomfortable if too many people were using it at the same time.
I did not have breakfast, but dinner in the bar was very nice.

Business