Name: easyHotel Ipswich
Address: 3 5 Northgate Street, Ipswich, IP1 3BX, GB

2/10

Poor

19 Jul 2026

zoe

I paid for a room with a window the window does not open.
Was so hot no air on.
The room was not clean stains on the bedding the floor was covered in dust and human hair.
You go into the bathroom there was a huge nail sticking out on the floor.
Booked 2 people only got 1 towel?
The staff behind desk was nice.
But will never go back.

Partner

8/10

Excellent

15 Jul 2026

Precious

Room was very clean, but too tight and no desk

Self

4/10

Poor

12 Jul 2026

ismail

Basic means basic. The room lacked space, seriously tight. There's no tea, coffee facilities, no kettle in the room. Proper budget. There was AC which was a positive.

Self

8/10

Excellent

12 Jul 2026

Myra

Pleasant stay. Had everything we wanted

Family_with_children

8/10

Excellent

11 Jul 2026

Nicola

Essentially a bed in a box but for the price I wouldn’t expect more. Very clean and good location for the city centre.

Self

4/10

Poor

11 Jul 2026

Pragati

Irritating thing is the ac !! It keeps stopping after every 1hr during the day time before 6pm. Its a great initiative to save excess usage and save energy but it’s pretty irritating specially when you are in the room all day! The touch screen device of ac control is bad! Have to press again n again to activate any setting. No mugs no coffee nor tea milk sachets in the room! No telephone as well .. atlst that’s a its a basic thing! Have to come all the way downstairs to have a paid coffee or talk to reception staff. Room Cleaning costs extra charges fair enough at this room price but overall it wasn’t bad but can be definitely much better.

Self

8/10

Excellent

08 Jul 2026

Lauren

The location is perfect very central. Room very small but you get what you pay for. I would say anyone bigger than a 16 would really struggle to use the shower as the door positioned stupidly and have to squeeze to get in!

Partner

4/10

Poor

06 Jul 2026

warren

no parking no bar and poor soft drink facilities not even waterextremely hard to find by car

Friends_and_family Friends

8/10

Excellent

23 Jun 2026

Christopher

Had to change room due to faulty electrics. Our original room was the smallest room I've ever seen for a twin. At the end of the day it's an easyhotel so you get what you pay for. Staff lady was very helpful.

Friends

10/10

Exceptional

18 Jun 2026

Gary

Room was great value for price paid.
Main requirement was to sleep and not chill within room for too long.
Room was small but very clean with nice shower and hair/body wash to make use of.
Window in room was an extra cost. It was covered so you could not see out of it.
Overall i would definetely stay again.

Self

8/10

Excellent

08 Jun 2026

Julie

Basic, clean, small room, pleasant staff, good a/c, no parking on site. Would stay again.

8/10

Excellent

31 May 2026

kevin

We had a room with no window, but that was fine. We only had a one night stay the room was compact but had everything we needed. The room was clean. The staff at reception were very helpful. We were happy with our stay.

Partner

6/10

Pleasant

28 May 2026

Jordan

Very small rooms, hard to navigate if you’re over 6ft!

Self

6/10

Pleasant

04 May 2026

Jane

It's clean and cheap, perfectly good for a one-night stay. Tiny room with barely enough room to walk around the bed. Funky hooks but no real storage. I've stayed here a couple of times before and I know what to expect. My main gripe on this occasion was how an overnight fire alarm was dealt with. We all traipsed downstairs when the alarm went off, the member of staff on duty told us it was ok, we could all go back to bed but the alarm might go off again. He explained that there was someone live streaming themself \"messing around with fire\" in their room. Security were in the process of tracking them down and chucking them out. I have no idea what kind of \"messing around with fire\" we're talking about here, but to me that is not a circumstance in which guests should be sent back to bed and encouraged to ignore the alarm.

Self

2/10

Poor

30 Apr 2026

Carla

I had an extremely poor experience at easyHotel Ipswich and would not stay here again.

Before arrival, I contacted the hotel to add my daughter to the booking but received no response. Instead, I was sent a generic reminder to bring ID, which I did (including my passport), yet no ID was even checked on arrival.

We arrived at 9:30pm and were given a room that was not suitable for a family, despite my prior request. When I raised this at reception, I was told the hotel was fully booked and that my message hadn’t even been read. This lack of communication caused immediate issues.

I had to book an additional room for the following night so my daughter could have her own space, but she was then unable to check in without me being present, which created unnecessary stress.

We were also travelling with a disabled guest, and the parking was a long distance away, which was completely unsuitable.

The service was poor throughout. The coffee machine was out of order in the morning, and when I asked about a refund for the rooms due to the issues, I was met with a receptionist who had a very rude and dismissive attitude.

I was also surprised to learn that rooms are not cleaned during your stay, which is not clearly communicated and not what I would expect.

Due to all of the above, we checked out early (less than 24 hours after arrival) and had to find alternative accommodation.

Overall, this was a very disappointing stay and poor value for money. I am currently pursuing a refund

Friends_and_family Family

2/10

Poor

30 Apr 2026

carla

I had an extremely poor experience at easyHotel Ipswich and would not stay here again.

Before arrival, I contacted the hotel to add my daughter to the booking but received no response. Instead, I was sent a generic reminder to bring ID, which I did (including my passport), yet no ID was even checked on arrival.

We arrived at 9:30pm and were given a room that was not suitable for a family, despite my prior request. When I raised this at reception, I was told the hotel was fully booked and that my message hadn’t even been read. This lack of communication caused immediate issues.

I had to book an additional room for the following night so my daughter could have her own space, but she was then unable to check in without me being present, which created unnecessary stress.

We were also travelling with a disabled guest, and the parking was a long distance away, which was completely unsuitable.

The service was poor throughout. The coffee machine was out of order in the morning, and when I asked about a refund for the rooms due to the issues, I was met with a receptionist who had a very rude and dismissive attitude.

I was also surprised to learn that rooms are not cleaned during your stay, which is not clearly communicated and not what I would expect.

Due to all of the above, we checked out early (less than 24 hours after arrival) and had to find alternative accommodation.

Overall, this was a very disappointing stay and poor value for money. I am currently pursuing a full refu

Family_with_children

10/10

Exceptional

26 Apr 2026

Geoff

Cheap, convenient and spotlessly clean rooms.

Self

6/10

Pleasant

20 Apr 2026

Alexander

The stay was good, but one day I come to the hotel and they had taken all my belongings from my room down to the reception. They could not explain why they had done this, I find that very strange, I was not checking out that day. I find it strange that people can’t say sorry when they have done something wrong, a bit dissapointed about that. Rest of the stay was very good.

Friends_and_family Friends

8/10

Excellent

15 Apr 2026

Richard

Sadly no water glasses in the room. The room was spotless and hotel central. Unfortunately, the night staff were either sleeping or incompetent as two very loud drinks kept going down the hall and out every 10 minutes. A terrible sleep as I was awoken 6 times.

Self

6/10

Pleasant

05 Apr 2026

Annette

Didn’t have to park I used public transport. The room was smaller than I expected, and no chair or kettle and limited storage space, shower worked well. I thought it was worth the money as the location was central to the city. Fan in room was noisy at times as were the other guests.

Self

8/10

Excellent

03 Apr 2026

Jonathan

Clean and nice staff, have stayed a few times. And will do again.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Stewart

Great location in the centre of town, parking nearby and inexpensive. Very good value.

6/10

Pleasant

08 Mar 2026

James

Parking was easyabout a 4 min walk, bed was very hard and pillows non existent. Room was good just small but suited my needs. Only criticism was the bed

Self

8/10

Excellent

08 Mar 2026

Nicholas

simple room but did the job.

Self

8/10

Excellent

07 Mar 2026

Jonathan

More facilities

8/10

Excellent

07 Mar 2026

Tim

Basic facilities but very clean and comfortable with helpful staff. Excellent value for money and reasonable cost parking at East Gate car park only 90 seconds walk away. Very central for shopping and only 10 mins walk to Portman Road stadium.

Self

10/10

Exceptional

06 Mar 2026

Jack

Hotel is well located to the town centre. Room was clean and tidy, shower was decent. Staff were very friendly. Very good choice for a cheap and cheerful budget hotel. 10/10

Friends_and_family Friends

2/10

Poor

02 Mar 2026

Dennis

Cheap and nasty..boxroom

Self

8/10

Excellent

22 Feb 2026

Jess

If you get what you pay for then this should cost more.
Room is very compact, but it’s extremely clean everywhere.
Bed was comfy, staff are helpful

Friends_and_family Friends

10/10

Exceptional

22 Feb 2026

Paul

The room was very cleanel. Staff were friendly.

6/10

Pleasant

21 Feb 2026

Aden

Staff were friendly. It would be good to know before you arrive that a photo ID is required - this is the first time in hundreds of stays in the UK that I have been asked for this. Room was basic which was expected but quite noisy

Self

4/10

Poor

15 Feb 2026

Stacey

Obviously basic for the price. Paid extra for a window but this was frosted glass with no view which was full of condensation and mould from damp. There was literally a bed with a small duvet which didn’t cover my partner, one pillow each and extremely limited space. Under the bed had rubbish from previous guests, dust and remote which had been dropped down there previously. Wouldnt stay again.

8/10

Excellent

12 Feb 2026

Nerlita

It was somewhere for us to pay our head

Partner

10/10

Exceptional

09 Feb 2026

Raymond

The room was lovely, staff were very helpful

Self

6/10

Pleasant

27 Jan 2026

Samantha

Staff nice, room basic but spotlessly clean, sad that on all three occasions I’ve stayed I’ve seen the staff receive abuse off other guests when I’ve checked in

Self

10/10

Exceptional

27 Jan 2026

Paul

The staff are great!

10/10

Exceptional

16 Jan 2026

Terence

Parking was roof top reasonable price overnight. A very reasonably priced exceptionally clean basic hotel for what i needed, city center.
Would definitely stay again

Business_and_leisure Self

10/10

Exceptional

11 Jan 2026

Adnan

Clean and silent room. Budget but as expected.

Business

6/10

Pleasant

31 Dec 2025

Jack

Room cleanliness

8/10

Excellent

24 Dec 2025

David

Clean, comfortable budget hotel. All good.

Self

8/10

Excellent

11 Dec 2025

Teresa

Clean room, staff very helpful, but we were there 4 nights & no one changed towels/ checked toilet rolls or anything

Leisure Partner

10/10

Exceptional

05 Dec 2025

anna

Excellent, helpful and very friendly reception staff

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Nicholas

Friendly staff, clean & quiet room, good shower! Amazing price!! Winner

Business

6/10

Pleasant

05 Dec 2025

Ellie

Floor wasn’t clean and was sticky. Bits of dirt around the room.

Friends_and_family Friends

10/10

Exceptional

25 Nov 2025

Dariusz

Pokój bardzo czysty miła obsługa

Partner

8/10

Excellent

25 Nov 2025

Kathleen

All good

Business

4/10

Poor

21 Nov 2025

Susan

Parking was very easy and reasonably priced. Hotel room was, as expected, small and basic, we didn’t need much, just somewhere clean to sleep after a night at the racetrack. The room was clean but there is where the positives ended. The bed was so firm I would have been more comfortable on the floor, the noise from the flue right outside the window was like a plane taking off. If you’re prepared to get blackout drunk so you can sleep anywhere then this is the hotel for you. If you’d like some degree of comfort, choose somewhere else. Also, don’t purchase from the vending machine, the can of red bull purchased the next morning from it was so dirty I had to get the antibac hand sanitizer out to make it even close to acceptable to drink from. Receptionist lacked any kind of enthusiasm but I don’t really blame her.

Partner

10/10

Exceptional

13 Nov 2025

Robert

Everything clean, and simple. You have to judge this place for what you pay. Low price, minimal facilities but what you need. Very comfortable, very clean, shower and bed both very good. Location very central. Parked nearby. Will be returning.

Business

8/10

Excellent

09 Nov 2025

Jason

Good venue with good location

Leisure Self

10/10

Exceptional

06 Nov 2025

Barry

Only stayed one night and used as a stop over.Did the job no frills but nice and clean

Leisure Partner

10/10

Exceptional

28 Oct 2025

Colin

Really nice

10/10

Exceptional

28 Oct 2025

Louise

A name and address for the parking would be useful. Hotel site just said nearby 49 ft.
Reception very helpful with parking

Self

10/10

Exceptional

27 Oct 2025

Susan

Great check in staff lovely rooms super clean

Business_and_leisure

4/10

Poor

26 Oct 2025

Victoria

People kept knocking on our door and running, yet a staff member came to tell us to be quiet - we were playing board games, not making noise, and had people disturbing us.
Also in the morning, the cleaning lady was VERY noisy, on thr phone shouting and her trolley banging into things

10/10

Exceptional

21 Oct 2025

Emma

Ideal hotel to be close to the town centre and approx 10 mins walk to the waterfront. I had a small double room with no window but it was a sufficent size with clean bedding and a lovely modern bathroom. Pleasantly surprised with the nice smelling hand wash and shower gel. Nice touch. I would definitely stay here again

Leisure Self

6/10

Pleasant

19 Oct 2025

Dipak

It's clean and bed is comfy.

Business Family_with_children

4/10

Poor

12 Oct 2025

Raymond

We had 3 very compact rooms no windows. One had a cockroach in it so was given another room. Manager doesn’t work weekends so was given an email address to report concerns.2 rooms had problems with the showers no water pressure and stopped mid flow. Would never stay here again.

Friends_and_family Family

8/10

Excellent

05 Oct 2025

Janice

Room was clean and functional. Good location for the town.

Business Self

6/10

Pleasant

04 Oct 2025

Keith

Ideal for shopping
Car parking expensive a few disabled parking in surrounding streets

Leisure Partner

8/10

Excellent

02 Oct 2025

K

You pay for what you get. It is ok. The room is quite small. However you get a bathroom with shower as well. No kettle or tea making facilities. You have to make it in a machine in reception.
The bed was not the most comfy I have slept in but it did the job. The room did also have air con but it kept coming up with an error code so I turned it off. All in all, it was decent and did the job of providing a bed whilst in Ipswich.

Self

8/10

Excellent

29 Sep 2025

Tracy

Are stay was very good just perfect for what we needed

6/10

Pleasant

28 Sep 2025

Karen

Room was clean although very small and no storage for clothes or anything. Literally a bed and two fixed hangers. We had two nights here and hated living out of a suitcase under the bed. Ideal location for the town and the waterfront

Leisure Family

2/10

Poor

25 Sep 2025

Steve

Easyhotels are what they are easy clean convenient: on this occasion though their member of staff was not worthy of a position in customer service. Rude, obnoxious and sarcastic.

Business

2/10

Poor

25 Sep 2025

JADE

Room was dirty
Bed.sheets,cover
Pillows
Floor
Toilet
Had to ask for someone to clean again
Trying to find number expedia number so i can discuss my booking
As ive had contact back from hotel manager

Business Self

10/10

Exceptional

22 Sep 2025

Peter

Booked for an overnight stay in Ipswich for early morning appointment. The hotel was central close to local bus terminus and close to a wide range of restaurants and bars. The hotel staff were friendly and helpful the rooms clean, quiet, and with good facilities. A little small but fantastic value for money and ideal for an overnight stay

Business Self

4/10

Poor

18 Sep 2025

Paul

Best for single travellers.

Room is too small for more than one person, with nowhere to even put things/bags etc other than the floor. Bed is very much on the hard side, that may suit some people. Toilet roll holder is too short for the toilet rolls so you have to find somewhere else to balance it.

Partner

10/10

Exceptional

02 Sep 2025

Akinlolu

Nice and simple interior

Business Friends

10/10

Exceptional

31 Aug 2025

Verified traveler

It does what it says on the tin

Friendly staff with professional service. This is a no frills, straightforward hotel. Good value for money. It’s not a luxury hotel, it’s an uncomplicated clean place to sleep. Drop your bags, go explore and return to sleep. All as expected, I would stay again. Simple and effective.

Partner

8/10

Excellent

31 Aug 2025

Dawn

The location for us was really good the carpark was a couple of minutes walk from the roof top carpark in great Coleman St...
The hotel was just as described, clean and quiet we had a family room for one night to attend the football and it was perfectly fine fod the price we paid.

Leisure Family

8/10

Excellent

30 Aug 2025

Katie-Louise

The staff are very friendly & helpful, some definitely nicer than others, the gentleman working Friday early evening, was fantastic and trying to get a remote / tv to work but unfortunately didn’t work properly so we gave up.

The room wasn’t overly clean, the floors were very dirty especially under the bed and the space between bathroom walk and bed.

Overall though for what we needed it for it does the job, just to warn you though if you opt to pay for window, the windows do not even open and the rooms a very small if you are on the larger side there is a lack of space to get ready etc especially when sharing.

Leisure Partner

8/10

Excellent

18 Aug 2025

bertha

It is conviient for a night or two stay since the amenities are very box standard

Business

10/10

Exceptional

18 Aug 2025

Melanie

All good

All good

Friends_and_family Family

8/10

Excellent

18 Aug 2025

neville

room 4 ;modern room and decor.secure door.quiet tho Sat night.aircon good. firm bed
polite and efficient person on desk at 22;30 when I arrived.
downside =noisy extractor in bathroom area
.USB sockets to charge phone not working.
did what I wanted ,arrive late ,sleep ,shower ,leave early for work...

Business Self

6/10

Pleasant

18 Aug 2025

Sarah

Paid extra for a window in the room and although there was a ‘window’ opening there was no proper window as it was obscured and so not actually being a window?

Leisure Partner

8/10

Excellent

17 Aug 2025

Suwayne

I dont like that my room doesnt have a window.

Leisure Self

10/10

Exceptional

15 Aug 2025

Sydney

Nice facility, professional staff. Parking was a bit difficult though. Excellent, nonetheless.

Leisure Partner

2/10

Poor

08 Aug 2025

marcus

Na

2/10

Poor

08 Aug 2025

Joanne

Just don’t!

Loud, uncomfortable. Paid for a window room but window didn’t open! Pointless

Partner

10/10

Exceptional

07 Aug 2025

Kerry

As a first time user, pleasantly surprised with the quality and convenience of this Easy hotel. Will definitely use again when next visiting Ipswich. We chose a room with a window (frosted glass), so can't comment on how it would feel if windowless. Room compact and fine for a short stay (we stayed 2 nights). Good temperature control. Lots of breakfast options nearby, so the fact that this is not provided is not problematic.

Leisure Partner

10/10

Exceptional

06 Aug 2025

Nicholas

I liked the room and friendly staff.

Leisure Self

6/10

Pleasant

05 Aug 2025

Stephanie

Basic

Everything in the room was average and very basic. Unfortunately, no where to make a hot drink in the room, but you could buy them from downstairs in the reception at £2.50 a cup and £1 for hot water. Despite this cost was cheap for a family over night stay

Friends_and_family Family

6/10

Pleasant

02 Aug 2025

Deborah

The staff were very friendly and helpful

Leisure Self

8/10

Excellent

01 Aug 2025

Richard

Good

4/10

Poor

27 Jul 2025

Darrell

Should not need to have to present photo id as a uk resident staying in a uk hotel

Business_and_leisure Self

6/10

Pleasant

27 Jul 2025

Alison

Room way too small.

Leisure

6/10

Pleasant

20 Jul 2025

Richard

Room abit small, very clean though only two wall mounted clothes hangers.

Leisure

8/10

Excellent

20 Jul 2025

Catalina

It was a nice place to stay overnight. Easy access to town centre. Friendly staff.

Self

10/10

Exceptional

15 Jul 2025

Tracey

My partner was unable to get into the room as i booked it , they needed my ID
Was stuck in traffic .
He waited an hour in the lobby
Love the hotel ckean ,nice bed ,lovrly shower
Stayed here before

Leisure Partner

2/10

Poor

14 Jul 2025

Paul

Massively overpriced. Room was a postage stamp. No room for luggage. Difficult for 2 people to move around. Never again.

Leisure Family

4/10

Poor

13 Jul 2025

Vince

Basic and no sockets

Great location. Very clean. Comfortable beds, Friendly service. No plug sockets working in one of our rooms so unable to charge phones, use hairdryer, or straighteners.
Air con didn’t work in either room.

Friends_and_family Family

6/10

Pleasant

13 Jul 2025

Toni

Convenient for the location

Smallest room ever, couldn’t even walk round the bed. The air con was pathetic and had no power to kick out any form of cold air, the main corridor was colder. The bathroom was the best bit. The wake up call of the church bells at 8:50 on a Sunday morning wasn’t ideal for a full 20mins

Partner

10/10

Exceptional

09 Jul 2025

David

Dose just what is said on the tin

Leisure Partner

8/10

Excellent

08 Jul 2025

Simon

Bed and room were fine for a night, fairly comfy. Staff were getting grumpy that people wanted to check in before 3pm and were not polite about helping. I left and came back well after 3 in order not to have that issue. They couldn't get me a key right away so the staff had to let me into the room with a master key. Hotel is clean and tidy but the area was horrible. Garbage and excrement on the pavement out front, lighting wasn't great either.

Leisure Self

8/10

Excellent

06 Jul 2025

Grant

Can sometimes be a little noisy but understand that it’s not the hotels fault….
Always very clean and tidy. Does the job!

Leisure Self

4/10

Poor

30 Jun 2025

Derek

I know it was small but my husband had to climb over me to get in bed Also the coffee machine and tea machine did not work no hot drinks at alll was disappointed calls for a rebate l am sorry to say

Leisure Partner

10/10

Exceptional

28 Jun 2025

Mike

Great hotel and excellent value

Basic small room but had everything I needed. Bed TV WiFi air con and en suite bathroom.

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

Laraine

3 night stay

I have stayed many times and always found it adequate and comfortable. The only slight negative feedback I felt this time was it was messy as you came through the doors into the hotel. There always seemed to be rubbish on the floor

Self

8/10

Excellent

18 Jun 2025

Luke

Convenient

Self

10/10

Exceptional

17 Jun 2025

Daniel

Booked last minute and the staff on the front desk couldn’t be more helpful.

It was nice & cheap, bed was comfortable & clean, towels & showers were just what was needed after a long day.

No complaints from me at all 👏

Business Self

8/10

Excellent

11 Jun 2025

Trevor

Good price & efficient but no on-site parking.

Business_and_leisure Partner