Holiday Inn Ipswich

10/10

Exceptional

23 Feb 2026

wayne

Rooms clean all the staff were very friendly and helpful good food definitely worth the money

Partner

6/10

Pleasant

22 Feb 2026

Robin

Room ok.it took a very ling time to run hot waterin the bathroom sink.
No evening restraunt limited menu in the bar.
Definatelnot as food as when I arayed oreviouslt
Ipaid for breakfast on both days
But was not able to eat on the Saturday as I had an early start for an appointment in Kent.
Reception offered me a sandwich in a box
No offer of a refund.

Partner

10/10

Exceptional

15 Feb 2026

Afonso

The staff water great and the food as well

Leisure Family_with_children

10/10

Exceptional

01 Feb 2026

Uma

I can not praise this place high enough. The staff were really lovely. I’d easily say the best off all the holiday inns that I’ve stayed around the country. They are very grounded, genuine, helpful and just very lovely. From being given a coin for the spa locker before I even asked, to storing my lunch for work next day in their fridge to offering me free coffee in the morning as I was leaving, they went above and beyond. Pls don’t change!

Business Self

10/10

Exceptional

03 Jan 2026

Sheila

Very helpful

Partner

6/10

Pleasant

02 Jan 2026

Nicola

The swimming pool facilities were terrible cold showers poorly maintained. The en-suite in room too small impossible for large people

Partner

10/10

Exceptional

02 Jan 2026

Christine

Clean room. Breakfast was good. Cooked and continental. Swimming pool was lovely and warm. Area was a bit tired but that didn’t affect having an early morning swim. All of the staff were really cheerful and friendly.

Leisure Family

8/10

Excellent

30 Dec 2025

David

Breakfast was brilliant and staff friendly. Room was a little small.

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Helene

Excellent reception staff

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

James

N/A, I didn’t go to breakfast, although it was part of the deal.

Self

2/10

Poor

17 Dec 2025

Paul

Tired room, aircon didn't work, loud noise from a pump or fan outside. Tiny bathroom. Sticky desk so not cleaned properly. Had a dog with us so had to have breakfast in the bar. However no table set up for us to eat at. Complained to reception but not interested. Won't be staying again.

Partner

8/10

Excellent

16 Dec 2025

Abraham

Ok

10/10

Exceptional

04 Dec 2025

Karen

Great! Bathroom a bit small, over great!

Friends_and_family Friends

4/10

Poor

28 Nov 2025

Liam

Not Jacuzzi as advertised

Not a fan

Self

8/10

Excellent

19 Nov 2025

Rozlyn

Location perfect but bathroom flooded so needed room change then the toilet didn’t flush properly so think they have a general plumbing issue.

Friends_and_family Family

10/10

Exceptional

04 Nov 2025

Michael

The room was spotless staff were very friendly and helpful and a special thank you will go to Marta at breakfast she was so helpful and polite and friendly thank you Marta 10/10

Leisure Partner

10/10

Exceptional

10 Oct 2025

Verified traveler

The reception staff were lovely, making my little girl feel very welcome. The pool was a great bonus too.

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

Veronica

Goods value for money. Very good breakfast. Staff friendly and helpful. Bed very comfortable

Leisure Self

8/10

Excellent

17 Aug 2025

Barbara

Expensive breakfast. Small room for a family room. No safe box in room. Overall clean and quiet.

Leisure Family

10/10

Exceptional

09 Aug 2025

Joseph George

I liked the Hotel.

10/10

Exceptional

21 Jul 2025

John

Could do with a bit of a paint but generally very clean . Breakfast very good . Staff brilliant and helpful. Used this hotel several times in the past and would definately use it again. Pity they couldnt stop the rain during our visit 😁

Leisure Partner

10/10

Exceptional

14 Jul 2025

Steve

Very friendly staff, super helpful.

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

David

Staff were excellent and the breakfast was very nice. A little further away from Portman Road than I thought, but there were good transport options and the staff explained the best way and things worked out really well. A very friendly group of people working here from manager, to reception and bar. Thank you.

Leisure Partner

8/10

Excellent

13 Jul 2025

Lee

Expensive to stay when events are on at Ipswich

Business

10/10

Exceptional

13 Jul 2025

Kiera

We stayed over as we came to see Ed Sheeran at the football stadium. Upon check in, staff were amazing and welcoming. They had gift bags for people attending the concert as well as useful information on how to get there. Couldn’t fault them at all.

Partner

10/10

Exceptional

05 Jul 2025

Helene

Helpful staff

Reception staff very helpful but nobody on reception when I was checking out.
Some breakdast items cold but chef helpful cooking poached eggs .
Carpets did not feel clean in bare feet otherwise room was clean

Partner

4/10

Poor

01 Jul 2025

Jason

Not a good experience at all

Not great. Got there to find out two rooms for two nights had been cancelled / it was reinstated but I had to pay to reinstate the rooms although I had paid via Hotels.com. I was given a room for a colleague who arrived the next day and when he went to his room someone was in it, so that room had been allocated to someone else. This again was sorted by a helpful person on the desk but I need to make sure I haven't been charged twice now and if so praying for it to be refunded.

8/10

Excellent

22 Jun 2025

graham

Stayed over for the boxing, about £10 in an Uber from the town centre. Lovely bar area and the breakfast was fantastic.

Leisure Family

10/10

Exceptional

21 Jun 2025

Sheila

Very good

Partner

8/10

Excellent

18 Jun 2025

Janet

.

Leisure Self

8/10

Excellent

14 Jun 2025

Fiona

Delightfully friendly and thoughtful staff. Only downside was the very tiny bathroom.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2025

Bruce

Only stayed one night but everything was great. Staff were helpful and friendly, room was very clean and comfortable, unfortunately had to leave before breakfast but ordered a pizza the night before which was delicious. Great hotel.

Leisure

10/10

Exceptional

12 Jun 2025

JAIYEOLA

Sauna, Steam and pool were awesome

Leisure Partner

10/10

Exceptional

03 Jun 2025

Janet

.

10/10

Exceptional

06 May 2025

Catherine

Slept like a log!

Fantastic stay! Will definitely be back! The staff couldn't be friendlier and more accomodating. The room was spacious and very quiet. I didn't even hear my neighbours, which is very unusual in a hotel. I couldn't believe it when I opened my eyes in the morning and it was gone 8am!

Business

10/10

Exceptional

05 May 2025

gwenneth

N/a

Leisure

10/10

Exceptional

22 Apr 2025

Ron

It was only a one night stay while we were on a mercy mission. Could I suggest that in all fairness you restrict these requests to longer staying visitors. Hope you don't mind.
Best wishes. Ron

6/10

Pleasant

21 Apr 2025

Verified traveler

A bit below par

The staff were very friendly, but didn’t let me know that the bar was shut so was standing around for a long time. The power to half the room had shut off but was switched on after 40 mins of trying to find the trip switch. The signs on the room door were both stained with goodness only knows what. The room was a decent size but the bathroom was very small, there was no space to open/shut the door when you were in the bathroom. Had to squeeze up to the sink to get past the door, ridiculous.

Partner

6/10

Pleasant

03 Apr 2025

Steven

Nice hotel but TV didn't work properly

Nice hotel, comfortable room but bathroom was quite small and cramped. TV didn't work properly and this is something I often find in hotels. This isn't a budget hotel though so I would expect this not to happen. Most of the main channels were unwatchable. I went to reception to report but there was a queue so I didn't bother until I checked out.

Business

8/10

Excellent

24 Mar 2025

Lynne

Convenient location

Good parking.

Breakfast buffet available.

Room was clean and comfortable.

Friends_and_family Friends

8/10

Excellent

13 Mar 2025

Dave

All was to a satisfactory level.

Business

6/10

Pleasant

25 Feb 2025

Enmanuel

Comfy

Comfy room, decent breakfast better than expected.
Apart from the guys manning the bar the rest of the staff came across unfriendly and abrupt.

Business

10/10

Exceptional

18 Feb 2025

Paul

Worth a visit

Everything as you would expect. Lovely chexk in staff.

Business

10/10

Exceptional

04 Feb 2025

Nicko

IHG Ipswich

Friendly staff, quiet location

Self

10/10

Exceptional

03 Feb 2025

Piotr

Quiet, clean, specious car park, acces to pool

Leisure Family

6/10

Pleasant

31 Jan 2025

paul

Outside had not been cleaned.

Leisure Friends

8/10

Excellent

20 Jan 2025

Home

Good price
Convenient
Bit out of town

6/10

Pleasant

19 Jan 2025

Rehan

Old rooms need renovation

8/10

Excellent

13 Jan 2025

Charles Jason

Unfortunately our door key wouldn't work and neither did the replacement after walking al the way back to reception for it we got moved then had to wait for replacement keys for that room wasn't a very good start.

Friends_and_family Friends

8/10

Excellent

08 Jan 2025

Verified traveler

Room was clean & comfortable and staff very friendly and helpful. Only disappointment was our breakfast in the morning. The cooked buffet selection was barely warm, such a shame with so much choice on offer. We arrived about 7:50am and breakfast was available until 9:30am. If stating hot food provided, it should be hot.

Partner

10/10

Exceptional

06 Jan 2025

Sayeed Sajjad

5 star

We enjoyed swimming pool. Food in breakfast had plenty of options. Room was comfortable. Overall bugdet friendly and will come again. Kids loved complimentary kitkat, drinks, crisps !!!

Friends_and_family Family

8/10

Excellent

04 Jan 2025

Anthony

Perfect for an overnight stay

Helpful, friendly staff, spotless room with just a couple of signs of wear and tear. Beds were fine, tea/coffee facilities ok, breakfast choice and quality superb.
In a busy location but totally quiet inside.

Partner

8/10

Excellent

30 Dec 2024

Helene

We were unhappy with our room but receptionist was very helpful and resolved our issue. The radiator woke us up at 2am banging and gurgling.
Breakfast good but too cold.
Staff were excellent.

Partner

6/10

Pleasant

23 Dec 2024

Timothy

Small room, couldn't manoeuvre into the bathroom without knocking stuff off the shelf. Bedroom size nothing like the photos.
Breakfast good, staff fine.

Leisure Partner

6/10

Pleasant

13 Dec 2024

teresa

Brilliant staff and good quality breakfast. Hotel is quite run down with obvious signs of neglect

Leisure Partner

2/10

Poor

11 Dec 2024

Mike

Don't

Won't stay here again poor nights sleep everytime beds uncomfortable hairs all over the bathroom. Room.lit up like blackpool illuminations from the car park lights list goes on

Business

2/10

Poor

01 Dec 2024

John

The Hotel Is Run Down Room 105 Shocking, No Plug In Bath, Sink Plug Could Not Use, Poor Condition Room, Paint Different Colours On The Walls Were Touched Up, Heater /AC Smelt, Took Ages To Heat Up Room. No USB Plug To Charge A Phone. Found Out Hotel Had Flood Damage 6 Months Ago. Staff Took 1 Hour To Try & Find A Plug For The Bath As Hose Keeping Not Available, Eventually 3 Plugs Came & One Fitted So Could Have A Bath 1 hour 30 mins Later ! To Be Fair the Duty Manager Tried Her Best And Was Lovely But Her Hands Are Tied As To What She Has To Deal With On A Daily Basis With Complaints, Owners Taking The Money/Profit And Not Putting Back In The Repairs Needed From The Profits. Usual Story With Staff Doing The Best They Can Under The Circumstances. Far Better Hotels Out There For Less Money. I Should Know I Stay In A Lot Of Them To Test Them Out, Video/Photos Of My Findings For Proof. My Rating 1 out of 10. Breakfast I Will Say Was 7/10, Made Up For The Run Down Room And Issues, Well Sort Of !.

Business Partner

8/10

Excellent

01 Dec 2024

Marie

Pleasant enough

Really friendly staff and a warm atmosphere. The bar area was very relaxing. Great big comfy sofas.
The room was pleasant. Tiny shower room. Comfortable bed. The pillows were really firm and i couldnt work out which were meant to be the soft option. The decor was ok in the room. Could do with a freshen up. It was clean.
The pool was really nice. Warm and not very busy.
Breakfast was tasty but the staff were slow to replenish dishes. It was a busy morning with a large party staying.
I used Tesco vouchers and paid separately for breakfast at £16.95.

Friends_and_family Friends

10/10

Exceptional

01 Dec 2024

Chloe

Had a pleasant stay here. Room was nice and amenities were good. Nice comfy sleep. Hotel was quiet. Breakfast was good. Hotel staff polite and efficient. Would recommend.

6/10

Pleasant

26 Nov 2024

John

The IT system is very poor, waited over 10 mins to check out, not the staffs fault, the poor girl at the counter ended up in tears. Your night manager and a staff member started to argue in-front of me at other guests. My book was for a double bed, I was give a room with 2 singles.

Business

8/10

Excellent

24 Nov 2024

Darrell

Good stay

Nice enough hotel, the rooms were a little small so probably best to opt for premium if you require bigger room. The room standard was on a par with premier inn apart from bed not quite so comfy. The hotel had a leisure club with pool, sauna, steam room and jacuzzi. All again were small but as it wasn't that busy it was ok.
All in all a good stay though cost to quality value wasn't great which is why I removed one star. Staff are nice and helpful which is always nice these days.
I would recommend staying here if you like the location and/or want a pool and sauna etc.
If not I would probably stay at a premier inn as the value is better

Friends_and_family Friends

6/10

Pleasant

19 Nov 2024

Richard

There was not enough Staff attending the bar, everything seems slow due to a change in the IT system ?

10/10

Exceptional

19 Nov 2024

Chris

Hotels fine, staff very friendly and apologetic as the new 'system' was difficult for them to use.
Room 132 was fine nut very old and tatty.

Business

10/10

Exceptional

04 Nov 2024

Andrea

Room very good with excellent breakfast. Easy parking and good staff.

Leisure Partner

10/10

Exceptional

11 Oct 2024

Ahmeed

Great service and friendly customer service

4/10

Poor

09 Oct 2024

Emmanuel

Hotel is a bit run down. Faulty bedside light in my room and fresh provisions not provided day 2

Business

2/10

Poor

02 Oct 2024

Meirion

This property has had problems with heating and hot water for over a year now, im sure the staff are sick of having to make excuses and apologies to customers, won’t be going back

10/10

Exceptional

30 Sep 2024

Jane

I really enjoy the use of the sauna, the jacuzzi, and the swimming pool. The property is well maintained and has pleasant surroundings . It is very clean also.The hotel is frequently occupied by myself. My son and daughter in law had their wedding reception here 12 years ago.Very good hotel.

Leisure Self

10/10

Exceptional

23 Sep 2024

Roy

Currently a new housing estate been built around the hotel not sure if this will change the hotels appeal
Staff we particulary helpful when I had misplaced my cloths after using the swimming facilities. Well done to the front desk for reviewing the camara footage to identify the root cause !!!

Leisure Self

4/10

Poor

22 Sep 2024

THOMAS

Had to move rooms twice 1) toilet broken 2)tv didn’t work

4/10

Poor

31 Aug 2024

Laura

Lovely room

The room was lovely and the shower was amazing. I tried using the air con but it didn't cool down the room much and it interfered with the tv. I was woken up late at night by trolleys being taken outside then woken up again at 7:30am by the same noise. The toilet was a nightmare to flush. I appreciated complimentary treats in the fridge.

Self

6/10

Pleasant

28 Aug 2024

O

Our stay was not so wow but okay

The service was good but the building fixtures could do with a bit of touching up, the bathroom could hardly fit two people, the bar and breakfast personnel were excellent

Friends_and_family Family

8/10

Excellent

22 Aug 2024

Lyndsey

Room was clean, staff was friendly comfortable stay.

Leisure

10/10

Exceptional

19 Aug 2024

Jane

I enjoy staying at the holiday Inn Ipswich. I can walk to it, is convenient in that respect. I visit because the staff treat guests very well with politeness and courtesy, also they help in any way that they can when you request anything. The swimming pool jacuzzi steam room and sauna are all great , i enjoy using them during my stay. The food is exellent , i particularly enjoy the hand batteted haddock with chips ,it is so delicious . Also the lemon baked Alaska with cornish clotted cream ice cream is just one of the best desserts i have ever tasted. Very clean and comfortable soacious roons with alk that is needed for your stay to be enjoyable My son and daughter in law had their wedding reception here 12 years ago, and at present my grandson has swimming lessons here. It is great to live so close and enjoy this lovely hotel, and all that it has to offer. I would recommend this hotel as excellent, to family ,friends,and anyone who asks about it.

Leisure Self

8/10

Excellent

18 Aug 2024

Andrea

Lovely hotel

Friendly staff. Clean comfortable room. Brilliant breakfast, plenty of choice.
Only downside was this hotel didn't except Tesco vouchers.

Friends_and_family Family

8/10

Excellent

16 Aug 2024

Verified traveler

Overnight stay

Big room, had air con comfortable bed. Welcoming staff with gym and pool for guests to use. Lovely buffet breakfast too.

Partner

10/10

Exceptional

15 Aug 2024

Ray

One night stay

Pleasant staff efficient good service all round room a bit dated could do with a spruce up

Friends_and_family Family

10/10

Exceptional

13 Aug 2024

Simon

Really enjoyed our stay. Very happy nice staff. Great room / breakfast & facilities. You need a car for this hotel. It's 10 minutes to everywhere so central.

Leisure Family

8/10

Excellent

12 Aug 2024

Dave

Enjoyed my stay. Good room and the food was nice.

Business

10/10

Exceptional

12 Aug 2024

Debbie

This hotel was clean, tidy and to have the facilities of swimming, steam room, sauna and jacuzzi within the price was awesome. The only negative that I can give is that the room was booked for 3 people and only 2 cups/glasses and condiments given. I am sure I could have gone to reception and ask for more if needed. We just shared. Great place to stay

Leisure Family

8/10

Excellent

12 Aug 2024

Jane

I very much liked my allocated room as it had a bath in it which was a nice surprise I have a walk in shower at home.The swimming pool ,steam room, sauna, and jacuzzi, are all great and i used them all . I stayed at the holiday inn earlier in the month and really enjoyed the meal that i purchased. However this time i had to send vack a pizza i ordered as it was burtn underneat and i couldn't cut it or bite it . The manager was most helpful ,and he let me order something else , so i ordered the hand battered haddock and chips that i had so enjoyed on my previous visit . My room was so quiet and i had a good nights sleep there. Very comfortable bed , not fond of the pillows. I will bring my own that i am used to on my next stay, (new ones)then wash them when i get home. Over all a lovely hotel with lovely helpful staff, and great facilities . I usually stay on a Sunday ,and i wish a Sunday roast dinner was available . Dont like the starters that are on offer. Would love prawn cocktail ,or a liver pate with fresh crusty bread and salad ( not croutons). I look foward to my next visit. I enjoy the pool etc and the comfort of a lovely very clean room and a comfortable bed

Leisure Self

4/10

Poor

09 Aug 2024

Kelly

Bad!

Poor Service!
Arrived at 8pm with my 14yr old son and 15yr old niece to our triple room with separate beds. 27 degrees outside and on arrival in the room the air conditioning was broken and a fan was circulating the hot air round the room so the hotel clearly knew it was broken. Unbearable heat and unable to stay in it. Spoke to reception and was offered a twin with a z bed which was not fit for a toddlers let alone a teenager, that the hotel had charged as adults for breakfast. After much haggling and refusing to pay towards a 2nd room, ended up putting my 14 son in his own room a way away down the corridor and doing shuttle runs with toiletries.

Friends_and_family Family

2/10

Poor

03 Aug 2024

Christopher

The orher guests would not mind their own business... they would play stupid stalking games whixh is upsetting to my girlfriend eva.

Leisure Self

6/10

Pleasant

02 Aug 2024

Rosemary

Tired property, felt surfaces could be wiped down a bit better, door needs painting as chipped, bathroom was clean but small. After breakfast i was locked out of my room, had to go back down to reception to get it sorted, other people were having the same issue, it seems we were automatically checked out after a certain time. Breakfast was good- variety. Okay for a 1 night stay, the property just needs some TLC.

Leisure Family

2/10

Poor

31 Jul 2024

Heather

Don’t book here. Tiny rooms and beds

Dont book here! This was the worst hotel in our 3 week journey. The room was tiny. It was sold as sleeps 3 but was a very narrow double bed and a “couch” bed that was not a fold out couch bed it. It was literally a couch with ottoman that was hard as a rock. The bathroom was the size of an airplane bathroom, had to stand over the toilet to open the door. The hot tub was not hot and shutdown at 8pm. Pool didn’t even allow you to jump in. I️ get not diving but jumping? How r kids supposed to have fun? We had the largest room they offer and it was so tiny we could barely open 3 suitcases and walk through.

Friends_and_family Family

10/10

Exceptional

29 Jul 2024

Kimberley

It was quiet and relaxing

Leisure Family

8/10

Excellent

29 Jul 2024

Jane

I was happy with everything apart from noise all night kept me awake, ironic really because i stayed there to get a good nights sleep because i have a noisy neighbour. I think the noise may have been air conditioning in the building, although i never put mine on in my room.Oh also i was upstairs and as i have a bad back and had to walk upstairs to my room and downstairs from my room it was difficult for me. I weren't aware of an upstairs when i booked the room . I enjoyed using the swimming pool. So just uncomfortable pillows and the noise. Otherwise 10/10 for everything else. My food was absolutely superb. I shall stay again.

Leisure Self

6/10

Pleasant

28 Jul 2024

Alastair

Great effort from the staff working with a very tired property.

Leisure Family_with_children

10/10

Exceptional

26 Jul 2024

Hazel

Absolutely brilliant only stayed 1 night but everyone i needed

6/10

Pleasant

22 Jul 2024

Sarah

Ants in room, moved 3 times, air con doesn't work

Our premium room had a load of ants in it and you could feel them crawling over your feet and up your legs so we requested a room change. The staff were very helpful and said they would set us up with another room as we were staying two nights. We therefore packed all our stuff up and put it in the car and went out for the day. When we came back, we were given the key to our new room. Sadly they didn't have any premium rooms left so they said they had or is in a family room. When we got in there was only a double bed and no sofa bed for our daughter. I went to reception and they said they would sort it out. They got out this fold up bed which would have been ok for a toddler but not a 12 year old and she refused to sleep on it. I went back to reception and apparently they had given us the key to the wrong room! We went into the new room and the was a sofa bed made up but no fridge which comes with the premium rooms. I asked if we could have a fridge but they didn't have any spare. In all three of the rooms we went in, the air conditioning did not work in any of them and it was quite warm in the rooms.

The staff did try their best to help us out but it's a shame this happened. The swimming pool and spa facilities are great as is the breakfast. It's the second time we've stayed here and we booked a premium room but sadly didn't get a premium experience. We've been told they would give us a partial refund so just waiting to see what that will be.

Friends_and_family Family

10/10

Exceptional

21 Jul 2024

clarence

The hotel very clean staff are friendly and helpful breakfasts great excellent choice
The pool made a nice end thanks to all

Friends_and_family Family

10/10

Exceptional

21 Jul 2024

Kevin

Every thing was good great to have a swimming pool as well

Leisure Family

6/10

Pleasant

14 Jul 2024

Jonathan

The property in general is good but the room needs improvement. The bed is too soft and the wheels on the bedframe makes it move. The shower is only half close and water spills out.

6/10

Pleasant

14 Jul 2024

RAYMOND

Everything as expected but difficult getting in and out of bathroom due to it being small. King size beds would be better.

Partner

6/10

Pleasant

14 Jul 2024

Sophie

The room was tired and there wasn’t a fridge. It was otherwise ok.

Family_with_children

8/10

Excellent

05 Jul 2024

Cath

Run down desperately needs a refurbishment, paint work in rooms poor, but sheets clean and beds comfy. Some tlc needed I think, breakfast was excellent 10 out of 10

Leisure Partner

10/10

Exceptional

30 Jun 2024

martin

Short stay over for leisure purposes to do parkrun at Chantry park

Partner

8/10

Excellent

16 Jun 2024

Timothy

Good value