Stoke By Nayland Hotel & Golf Spa

10/10

Exceptional

07 Mar 2026

Christine

Stayed for a golf break. Food and staff were both excellent and good area for sightseeing

Partner

8/10

Excellent

02 Mar 2026

Christine

Staff were very helpful. Lovely area, with good facilities.

2/10

Poor

26 Feb 2026

Vince

We had workman upstairs drilling etc and were not informed. It was terrible! Couldn’t understand why they would put us in a room with work going on above us.
Offered another room but my wife is disabled (which they knew about) so didn’t want to move as it takes a lot of effort.
Won’t be going back not offered any good will gesture and I feel they should have.
Who wants to go away for a nice quiet break after just losing mum to be woken up by drilling !!

Partner

8/10

Excellent

20 Feb 2026

Kevin

Very clean and well presented hotel . Evening meal was delightful and the gym was well put together .

The breakfast will need improving

6/10

Pleasant

12 Feb 2026

Samuel

Wifi ruined the stay as couldnt conduct buisness

Business

8/10

Excellent

12 Feb 2026

Mike

Great place to stay . Food was good and staff very keen to help .
Gym and pool was good with lots of options to train .
WiFi is very poor though and if on business then not good enough to do work .

Business

6/10

Pleasant

03 Feb 2026

Caroline

We choose this hotel so we could have a relaxing swim in the afternoon, but it was too busy and we were unable to book a time slot for the pool, this was a let down for us, if we had known this we would of booked somewhere else.
Room was cold, said they would get someone to look at the heating, they gave us a portable heater, but no one came.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Andrea

Friendly staff and upgrade of room

6/10

Pleasant

27 Jan 2026

Stephen

Room was very spacious lovely big comfotable bed- alittle dated .Unfortunately we had a running water sound during the night which did keep us a wake. We ordered breakfast to our room which looked nice but unfortunately was only warm when we received it.

Leisure Partner

8/10

Excellent

11 Jan 2026

Michael

The staff where excellent and the stay was good value

Partner

8/10

Excellent

03 Jan 2026

Clint

Room well appointed and spacious but starting to look very tired. We booked a junior suite which is our favourite room. Sofa bed is uncomfortable to sit on but main bed was good. Curtain rails were broken on one set so couldn’t close them properly. Furniture is starting to look old and the fridge was warm (even though it was switched on). Bathroom looking very tired now. We really like this hotel, the staff are lovely but these rooms need a serious makeover and re-modernising.

Partner

10/10

Exceptional

31 Dec 2025

Nigel

Great service in restraunt and top quality food
Very pleasant staff

Partner

10/10

Exceptional

24 Dec 2025

Stephen

Yes

Leisure Partner

10/10

Exceptional

10 Dec 2025

Tracey

Staff excellent, room spotless, everything we needed for a night away.

Partner

10/10

Exceptional

10 Dec 2025

Lynne

Whilst dinner was excellent, breakfast was lukewarm at best. Everything else was excellent and will definitely return

Partner

10/10

Exceptional

06 Dec 2025

amanda

Lovely room, had a great time

Partner

8/10

Excellent

29 Nov 2025

James

Room was large and well stocked with tea, coffee, etc., Beds were comfortable and it was quiet. One thing, we went out for the day and when we arrived back in the evening our room was not made up.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Julie

I have never seen such friendly staff anywhere, everyone was so pilte and helpful and always had a smile, from cleaners, bar staff to reception, fantastic.

Leisure Partner

10/10

Exceptional

25 Nov 2025

Viktorija

The room was fabulous, and really appreciated the birthday perks so a big thank you! The staff were polite, kind and incredibly helpful! Loved the spa time. Overall super pleased with my stay!

Friends_and_family Friends

10/10

Exceptional

12 Nov 2025

Lee

Great swim and SPA facilities, consider calling to book a swim lane if needed.

Business

6/10

Pleasant

02 Nov 2025

Stephen

We had a great stay. Perhaps sort out the electronic locks in the spa changing rooms as only half actually worked.

8/10

Excellent

31 Oct 2025

Tina

The room was lovely and clean and comfortable! The staff were lovely on check in.

Friends_and_family Family

8/10

Excellent

20 Oct 2025

Howard

Good

Leisure Self

10/10

Exceptional

13 Oct 2025

Chris

excellent

Business Family

10/10

Exceptional

11 Oct 2025

Alexandra

Beautiful setting, excellent gym with everything a fitness lover could ask for. Nice hotel, clean, friendly staff currently undergoing renovations to rooms to update them but was nice enough with plenty of space. Wound definitely stay again.

Friends_and_family Family

8/10

Excellent

10 Oct 2025

Tasha

Staff were welcoming, friendly and polite. Triple room was spacious and clean. Some necessary refurbishments under way to upgrade. Water pressure was low but we were upgraded to twin double deluxe room. Nothing too much trouble. Good quality breakfast and sports bar dinner. Spa area clean and plenty of seating. Jacuzzi, sauna, steam room and large pool.

Leisure Friends

10/10

Exceptional

06 Oct 2025

David

Great hotel

Great hotel, brilliant Gym. Breakfast was lovely, room comfy and clean.

Business

8/10

Excellent

02 Oct 2025

paul

Shocking wifi.

Business

10/10

Exceptional

01 Oct 2025

Amanda

I night stay for work, staff were extremely helpful and a pleasure to deal with, used the spa which really helped relax me after a 3 hour drive .

Business

8/10

Excellent

07 Sep 2025

Vicky

Overnight break with spa treatments. Very nice and relaxing, staff very friendly and helpful. Room was very spacious with nice patio area

Friends_and_family Friends

10/10

Exceptional

24 Aug 2025

Lorenzo

Amazing weekends outside London

Stoke by Nayland Resort is a wonderful retreat in the heart of Constable Country. The setting is stunning, the rooms are comfortable, and the spa and dining are top-class. What really made our stay special, though, was the staff. A special thanks to Giuseppe, one of the Walters, whose warm and attentive service made us feel truly welcome. Highly recommended—we can’t wait to return!

Friends_and_family Family

8/10

Excellent

04 Aug 2025

Verified traveler

Bedroom a bit dated, chipped table top but otherwise great.
Clean.
Mugs refreshed but no clean teaspoon and mugs could be bigger!

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

James

Upon arrival I was met with nice friendly staff. I had my wedding reception here so I already knew the place was top notch. Brilliant hotel, throughly recommend. If I could pick one issue is that the wifi wasn’t the best and didn’t really work.

Leisure Self

6/10

Pleasant

10 Jul 2025

Craig

Average with potential

It was an ok stay but niggled with small issues. The gym was being rebuilt, the sauna disnt work properly and the pool had a bizarre lane rule for periods of swimming that limited the capacity of the pool to about 5 people. The decoration in parts is dated. I would add i dont play golf so if course is fantastic that may make up for other issues.

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

Michael

Just amazing

This was our breif 1 day honeymoon in the suzanna suite.
The whole venue exceeded our expectations.
The bed was so comfortable which for a Hotel says alot.
Would love to return one day for another stay.

Partner

10/10

Exceptional

12 Jun 2025

Martin

It was a spa day which was so relaxing and the mud treatment was excellent.

Friends_and_family Friends

10/10

Exceptional

03 Jun 2025

Gary

Relaxing night away, spent day relaxing by the pool, followed by delicious bar meal and a great night sleep.

Partner

10/10

Exceptional

29 May 2025

JAGATH

Fantastic and god service

10/10

Exceptional

20 Apr 2025

Daniel

Everything was lovely. Had a lovely birthday weekend .

4/10

Poor

17 Apr 2025

michael

i am a blue badge holder - the facilities for parking were poor as directors and committee have priority. the young waitress at dinner table was disinterested, she was ignorant of words such as teetotal, carbohydrates, diabetic.
Room 101 - the bed is located far too close to the window and curtain, making it virtually impossible to move past the bed without touching and therefore opening the curtain.
My wife was extremely pleased with the massage.

Leisure

8/10

Excellent

01 Apr 2025

Tim

Good place, would stay again.

Leisure Family

10/10

Exceptional

29 Mar 2025

Michael

Friendly and helpful staff. Great choice of food at all times

Leisure Partner

8/10

Excellent

26 Mar 2025

Steve

Ok but rooms and beds could be better

Business Self

8/10

Excellent

25 Mar 2025

Sharon

Lovely spa facilities

Leisure Family

10/10

Exceptional

25 Mar 2025

Amy

Great time, friendly and accommodating staff.

Friends_and_family Family

6/10

Pleasant

28 Feb 2025

Stephen

Lovely hotel, standards dropped this time

I’ve used this hotel previously without issue. This time however, standards had dropped. WiFi is terrible it was last time but they said it was unusual, most business travellers require decent WiFi. The room had the thin papers used for smoking weed remaining on the floor, the sink was blocked even when I removed the plug, and the window didn’t close properly, so much so with the high winds in the area it was noisy all night! All round experience was poor this time. Reception staff are lovely but offered nothing other than they were sorry. For a higher ended hotel like this pitches itself it lacks commitment to customer satisfaction.

Business

10/10

Exceptional

21 Feb 2025

Jackie

Would highly recommend!

A very welcomed arrival, receptionist was lovely and pleasant. Couldn’t have asked for more, the rooms were perfect, we were given a free upgrade to a newly refurbished room which was a lovely unexpected extra and very welcomed. The spa was great, and the food in the restaurant was well above average, all expectations were truly exceeded. Would definitely recommend!

Friends_and_family Friends

10/10

Exceptional

21 Feb 2025

victoria

Excellent customer service. A wide range of dining options, with many gluten free alternatives. Spacious room with a great view.

Leisure Partner

8/10

Excellent

20 Feb 2025

mandy

A really nice stay , but alternative pillows could be offered as very hard . The breakfast needs to be warmer .

Business Self

6/10

Pleasant

31 Jan 2025

Stephen

Beautiful hotel

Lovely hotel, staff very friendly, I was on a business trip but could not connect to the Wi-Fi on any device, receptionist apologised but didn’t offer any solution or compensation.

Business

10/10

Exceptional

29 Jan 2025

PAUL

Everything was excellent and enjoy my time

10/10

Exceptional

22 Jan 2025

Colin

Good stay

Good room.
Great gym and pool facilities

Business

8/10

Excellent

21 Jan 2025

Martyn

This is a very nice Hotel with friendly staff , but the facilities are starting to look dated , but overall its a nice place to stay and i would stay again.

Business Self

10/10

Exceptional

09 Jan 2025

Kayla

it was amazing, all staff were amazing, food was lovely

Leisure Partner

10/10

Exceptional

07 Jan 2025

Simon

great service, thanks for the welcome

Business

10/10

Exceptional

06 Jan 2025

Sarah

Perfect night away

We started our stay with a spa day which was excellent!! At check in we was informed that we’d been upgraded free of charge which was lovely!! The room was lovely over looking the golf course! We ate at the sports bar which was nice and very reasonably priced! Breakfast was included and I have to say it’s one of the best we’ve had!! All staff very friendly, looking forward to a return visit 😊

Partner

10/10

Exceptional

20 Dec 2024

Lisa

Was a gorgeous place x the swimming pool was cold but everything was brilliant x

10/10

Exceptional

05 Dec 2024

Maureen

Thought overall very good, central heating not good to adjust, and toilet roll naff, too thin.

Leisure Family_with_children

10/10

Exceptional

30 Oct 2024

John

Came for wedding reception lovely place stayed for the night comfortably bed lovely lovely breakfast looking over the country's

Leisure Partner

8/10

Excellent

24 Oct 2024

Sophie

The only issue i had was my tv was not working very well and kept glitching but I did tell the hotel staff and they offered a free drink and did offer to move me if I wanted to

Food was lovely and breakfast there was much food to choose from and the grounds were lovely and everyone was very friendly

Leisure Self

6/10

Pleasant

24 Sep 2024

Jason

Rooms were very dated and old

Leisure Partner

4/10

Poor

02 Aug 2024

Verified traveler

Did not live up to expectations

room for three , just one towel two cups very limited access to the pool for £196 it was poor
breakfast was nice and lots of room in the resturant.

Friends_and_family Family

10/10

Exceptional

01 Aug 2024

Verified traveler

Great hotel with lovely friendly and jolly staff. Would definitely come back

Leisure Partner

4/10

Poor

14 Jul 2024

Cameron

Didn't get a lot of sleep. There were what assume were staff members moving trolleys outside the which could be heard through the windows at around 11ish. The curtains are about 2 inches in front of the windows in the room I was in so I naturally woke at about 6am and couldn't get back to sleep with how bright it was.

The hotel itself is lovely, the staff were friendly (just not happy about the noise I assume they caused), not ideal after a 5 hour drive.

Leisure Self

6/10

Pleasant

08 Jul 2024

Libuše

This was my first stay at the property whilst at a conference in a nearby town. As it is marketed as a more of a upmarket golf/ wellness hotel (I’m not a golfer so can’t comment on these facilities), I think my expectations were a tad higher. The bathroom in the bedroom I stayed in could do with a deep clean, there was a mold in the corner of shower and limescale in the toilet bowl.
Breakfast was top notch and serving staff excellent. Gym is very well equipped for a hotel and access to the pool facilities was a nice bonus.
Reception staff were lovely too.

Business Self

8/10

Excellent

02 Jul 2024

Verified traveler

Lovely stay, receptionists need customer service t

Food was amazing, bar and restaurant staff were excellent.
Receptionist needs training on customer service and welcoming guests. No tlc, just told us where are rooms were no information on where the spa was, that we had to book, breakfast times etc. We was the only guests at check in so not excuse she wasn't busy. Spa receptionist was moody, very funny with us for not booking in but we didnt know. Other than that all good 👍

Friends_and_family Friends

8/10

Excellent

30 Jun 2024

Lynne

Comfy rooms
Spa ok
Sports bar not very clean

Leisure Family

6/10

Pleasant

07 Jun 2024

D

The hotel is a little tired and the room was very average for the cost

Partner

10/10

Exceptional

27 May 2024

Joshua

Can’t Say No

Definitely a place to remember and unwind after a busy time of work, whether that be holding which we hadn’t tried or enjoying a very nice view while having a drink to enjoying a relaxing time in their swimming pool.

The food was spot on, affordable to the time we spend there.

Definitely will return in the near future for another well needed time away from work.

Partner

8/10

Excellent

28 Apr 2024

michael

no swimming

Every thing was great all but not being able to have a swim, we were informed when we inquired about if we could swim ,and that we would have to book a swim and there was no availability for a swim, which was a shame as this was the only reason we booked here in the first place, looked a lovely pool

Partner

10/10

Exceptional

24 Mar 2024

A p

Staff are very courteous and polite , really helpful amazing bar staff

Friends_and_family Friends

4/10

Poor

19 Mar 2024

Verified traveler

Check if your room is refurbished!

The single room I was given was not refurbished.
It was dated and shabby looking. The bathroom was not fit for purpose very dated.
This tired room was not worth £230. Very disappointed!!!! Would not stay in an a room not refurbished ever again, this needs to be highlighted when booking.

Friends_and_family Friends

8/10

Excellent

25 Feb 2024

Kim D

Family weekend

The hotel was nice but a little tired in places. Elizabeth on reception was absoltuely amazing, really went out of her way to make our stay enjoyable and to cater to our requests. Food in the restaurant was good but unfortunately not very hot, we all had to send it back. Staff were very apologetic and sorted it out so all ok in thw end

Friends_and_family Family

6/10

Pleasant

15 Feb 2024

tamsin

Average

I have stayed many times over the years. The early days were great as the hotel was a real treat and the chef in the restaurant provided some exceptional dishes. Last time I stayed was about three years ago and all had gone down hill, I thought I would give it one more try and unfortunately I think it will be the last. I think the hotel is looking a bit tired and just little details that are missing for a hotel of this rating and price. I feel that the quality and service has slipped and you can get a lot better elsewhere for the money.

Business

8/10

Excellent

07 Feb 2024

Shoshana

Couples break

Despite falling ill and needing to go to hospital the hotel were friendly, accommodating and welcoming. Food was nice, rooms were nice and the red was 10/10. From the reception staff- the chefs were all so accommodating of my allergies and I felt so comfortable, even though I missed 24hr due to being in hospital.
Even missing breakfast the next morning by 30 minutes , I asked and there was no problems what so ever in getting breakfast ordered and room service for my partner.. that’s amazing..

Partner

10/10

Exceptional

31 Jan 2024

Graham

Everything about our stay was excellent.

Partner

6/10

Pleasant

28 Jan 2024

Muhammed

Average. Could do with better food options

Business Self

10/10

Exceptional

27 Jan 2024

Angela

Wonderful hotel

Fantastic stay .golf delux twin room is wonderful. Food in the restaurant excellent
Would highly recommend .
Spa lovely

Partner

8/10

Excellent

25 Jan 2024

Lisa

Excellent stay.

We had a great stay, staff were really friendly, an amazing breakfast. Didnt get to use spa facilities or restaurant as we were visiting friends. The only slight critism is that the bedding and bathroom was a little bit 'tired'

Friends_and_family Family

6/10

Pleasant

21 Jan 2024

Verified traveler

Its ok

Quality of stay let down by reception staff didnt advise of how to access pool, where it was, that we could use it, or the spa treatments. Hotel is nice, on site restaurant was good.

Partner

8/10

Excellent

07 Jan 2024

Didem

Overall the experinece was good. The reception staff was amazing and very friendly always smiling and polite.

10/10

Exceptional

05 Jan 2024

Rod

First class value

Great accomadstion., great staff grest food

Business

8/10

Excellent

04 Dec 2023

Victoria

Weekend break

I have stayed at the Stoke by nayland hotel many times before the pandemic and was always impressed by the standard of hotel accommodation, facilities and the warm customer service that is provided by staff. This weekend I spent 1 night at the hotel with my husband. The staff were wonderful and really went above and beyond to look after us. The food in the bar was fantastic and really reasonable prices and the spa was great. Unfortunately the room we were in 319 was not great and really let down the experience. It was tired and dated, we booked a double bed and received 2 singles pushed together with no topper so you had a massive join in the middle. The mattress was old, stained and uncomfortable so I had to request a duvet from house keeping to lay over mattress to improve comfort. I would give this hotel 4 stars but room really let it down.

Partner

10/10

Exceptional

24 Nov 2023

David

Excellent all round

Really nice hotel with very helpful staff and excellent facilities, must mention Tom at check in who was very helpful.

Business

10/10

Exceptional

20 Nov 2023

Sarah

A lovely enjoyable restful stay

Partner

10/10

Exceptional

09 Nov 2023

Eden

My boyfriend & I came here to celebrate our anniversary and we absolutely loved it! The staff were so lovely and welcoming, we thoroughly enjoyed our day/evening spent here. The spa facilities were amazing, we really enjoyed spending time in the relaxing environment. Our room was really lovely, modern, very spacious and clean! Breakfast was lovely and overall absolutely no faults at all. I would highly recommend this hotel to anybody & we will for sure be back :)

Leisure Partner

10/10

Exceptional

31 Oct 2023

sharon

My friend & I came here for a spa break to relax, for peace & quiet in lovely surroundings - we got all of that, we will come again.

Leisure Friends

10/10

Exceptional

23 Oct 2023

Melanie

Relaxing trip

We had a wonderful 5 days. The spa was wonderful. Very clean and relaxing. Food was good value and very tasty. Would definitely go back again

Partner

10/10

Exceptional

17 Aug 2023

Simon

Superb stay, great service, food, and spa.

Fantastic in every respect but one. Wonderful attentive polite helpful staff. Great food and bar. Delightful spa. My only issue - and it is very minor - is the EV chargers require an app to use and as my google account is not UK based I could not download the app (it only works with UK accounts).

Self

10/10

Exceptional

03 Aug 2023

Mrs Ginette-louise

Loved everything, great service, in a happy comfortable setting

Leisure

6/10

Pleasant

27 Jul 2023

Samantha

The staff were lovely and fabulous food through out our stay, however, our room and bathroom was very, very tired and let the accommodation down along with a broken air conditioner unit made the stay quite uncomfortable. Also the spa area could have done with a good clean and the water available on poolside was empty for our entire spa experience so not checked regularly.

Leisure Partner

10/10

Exceptional

14 Apr 2023

K

24hr mini break recommended..2pm - 2pm

fab 10/10
just unfortunate l dusted dirty surfaces with wet toilet paper ..... bedside tables ,main top where kettle was etc... would take 2 min daily with spray & duster
all staff ok , very professional in reception & dining area

Self

8/10

Excellent

10 Mar 2023

Lydia

Comfortable Stay

Comfy bed and lovely shower and room was quiet. We went for a swim but it was split into lanes and all the beds were reserved for members, even though very few being used. So had to put my towel and things on the floor. No guidance from pool reception. Had food in the evening and staff were friendly. We loved the food, good options. Overall good stay. Beautiful grounds.

Partner

6/10

Pleasant

28 Feb 2023

mandy

Very pleasant environment

Business Self

2/10

Poor

19 Feb 2023

Margaret

Very disappointing

I shall only give a few as only have 1461 characters left. Staff were unhelpful, laxking in any customer service and sometimes plain rude. Rooms very extremely basic. Spa only available for one 2hr slot per day - so do not expect a spa weekend away - no robes in rooms to get to spa either. The restaurant is very lovely and the staff there were extremely helpful, menu was limiting, so staff gave the option to select a meal from the sports bar menu. Food was very good. We had mould in our shower (i was able.to wipe it away so it was mould stains). When we eventually worked out where our room was (as i say staff had no customer service at reception) it was reasonably clean - i picked up the artificial petals that had, i suspect, ordained the bed for valentines and placed them in the bin. Bed was comfortable and was remade for our second night, towels were also replenished for the second night. Rooms are very dated and the TV only offered a few channels (there is nothing else to do all day as you only get 2hrs in spa and we dont play golf!) Would be a good place to sleep if you play golf all day and dont mind lack of customer service. Also still waiting for manager to contact me as per suggestion of receptionist on departure. Very disappointed and quite frankly annoyed that ive just spent £500 on very unrelaxing 2 nights away

Partner

10/10

Exceptional

16 Feb 2023

Verified traveler

Lovely hotel had a relaxing stay here.

Friends_and_family Family

8/10

Excellent

25 Jan 2023

Jacqui

Great comfortable stay

A great stay in this hotel. Nice and quiet, comfortable and the food was excellent.

Business

10/10

Exceptional

08 Dec 2022

Robert

The staff were friendly helpful the room was very clean and tidy the food was good and the breakfast had very good choice to choose from.

Leisure Partner

10/10

Exceptional

18 Nov 2022

Verified traveler

Great Business Stay - highly recommended.

Great place for business travel. A little out of the way along some narrow roads but well worth it when you get there.
Had an opportunity to play a little golf and the pro-shop were brilliantly helpful. The staff overall were excellent, and the restaurant food is very good. Thanks to Mr. Hugo in the restaurant for his attention to detail and he obviously takes the time to train his people to his very high standards.

Business

10/10

Exceptional

10 Oct 2022

Theresa

Fab first visit - won’t be out last!

Our first visit - we had a wonderful overnight stay. We attended a Fawlty Towers themed evening which was fun. The food was lovely.
The hotel itself has a really relaxing, modern feel to it. Great views of the golf course. The spa area was fabulous. The staff were all happy, approachable and efficient. Special mention for Doug and AJ - really helpful :)

Friends_and_family Friends