Name: Duomo Smart Suites
Address: 8 Via Rugabella, Milan, IT

10/10

Exceptional

03 Aug 2026

Rick

Excellent Italian food a block away(soccer bar).

8/10

Excellent

16 Jul 2026

Luis Arthur

Staff was great, although this is far from a traditional hotel. Parking is not at the hotel’s front, you need some instruction on how to get there. If you arrive after hours, you’ll need to call the manager (or whoever is the POC) so he can open up for you. The location is great and environment is amazing. It looks like you’re in a classic Italian Village. Rooms were big and comfortable.

Friends_and_family Family

2/10

Poor

09 Jul 2026

Paul

If you like heat in the middle of summer with little to no air conditioning, this is the place for you. It's run like a time share and has the same feel. There is nobody really available full time. If you're only there for a couple of nights there are no daily clean towells, and no change of linen for less than a three night's stay. At $300+ per day, one should expect a lot more. AND there's no beach access so how can anybody justify this expense? Stay at a nearby Hilton property and feel a whole lot better in how you spend your money, even in overpriced Milan.

Partner

8/10

Excellent

26 Jun 2026

Jennifer

Nice clean room. Love the coffee machine and the steamer.

10/10

Exceptional

18 Jun 2026

Joel

Great location!! The room was clean, comfortable bed, spacious room and bathroom. Great customer service !!

Partner

6/10

Pleasant

10 Jun 2026

Robert

It’s hard to judge this. The room was small but quaint. It had the old Italian charm. The amenities, there weren’t any. Just a coffee machine and small fridge. The reception was in another building, with just one man that helped us get checked into our room. It’s plain and simple. No frills. The bed was comfortable and good shower.

Partner

10/10

Exceptional

09 Jun 2026

Esther

Well located (10 minutes walk to the main attractions) and spacious room that could accommodate my husband, toddler and myself.

Family_with_children

10/10

Exceptional

08 Jun 2026

Barbara

We loved the suite very much. We had plenty of room, and loved the sitting area, with the couch, coffee, & refrigerator area. There was alot of storage as well. The bathroom was very large, and had everything we needed. The bed was firm for me, but my husband loved it. We would have loved softer, more luxurious towels, which would have matched the luxuriousness of the suite, and apartment complex. We loved the security - we felt very safe! We would definitely stay here again, and would recommend this location to everyone.

Partner

6/10

Pleasant

05 Jun 2026

James

The room was fine, but the front desk is hardly open. We had to buy our own toilet paper when we ran out. Also, we had a lost suitcase arrive on Friday and we weren’t able to pick it up until Sunday. Hours before we left. Trying to get in touch with the front desk is almost impossible. We had to wear the same clothes our entire stay. I would not stay here again for this reason.

Partner

8/10

Excellent

04 Jun 2026

María

The place was very clean

10/10

Exceptional

01 Jun 2026

Ben

Very well located for Duomo area. The room was spacious, well presented and clean. The staff were helpful and responsive.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Nicolas

very good space

Family_with_children

10/10

Exceptional

23 May 2026

Arsenia

Very good location, very clean, the actual hotel is behind a huge gate, so you do not see the picture as advertised right away. When u go through the gate you see the courtyard and the hotel. It is as advertised. Important you check in at a store front across the street from the hotel. This may be a little confusing. However, this a great place to stay and a bargain. A very nice room awaits you.

Partner

10/10

Exceptional

21 May 2026

Cheryl

The room was large and nicely appointed, quiet and in a safe area. We appreciated the help our hosts have us when the airline lost our luggage.

The area has many cafes and restaurants nearby!

Partner

10/10

Exceptional

17 May 2026

Robert

Excellent property located in a quiet residential area. Easy access to subway/metro and the greater Milan central areas. About 15 minute walk to Duomo. Breakfast is available offsite for purchase. Room is large, well appointed and clean at an affordable price.

4/10

Poor

12 May 2026

Rebecca

Very very noisy. The room itself was good but people above us were noisy plus a lot of auto traffic noise and trash containers being moved over cobblestones.. loud

Friends

6/10

Pleasant

11 May 2026

KARINE

Stayed in Deluxe suite on the ground floor. Positives: very efficient and straightforward check-in and check-out and well located for transport and walking distance to historic centre. Room had high ceiling and a wide bed. Very Comfortable. Quiet despite being on the side of the road which was great. Enjoyed the De Longui coffee machine which made lovely coffee. Kettle and tea provided. Staff responded very fast to messages so great communication. There were a lot of rules to respect but we understood them as being necessary and felt safe and secure with all the entry codes!
Negatives: for a \"deluxe\" room, maintenance and facilities could have been better. Fridge was unplugged on arrival. We plugged it in, as per staff instructions, but it made quite a bit of noise randomly on and off, so we had to leave it off in order to sleep. We could not reopen the safe but the staff was very fast at responding and sending instructions via WhatsApp. Maybe leaving instructions by the side of the safe would be usefull for guests. We found a pair of shoes under the bed but probably an oversight from the cleaning staff as the room looked clean on arrival. No plug in bidet. Not sure why. TV box was very temperamental and we never managed to find english or french TV channels. Booked without breakfast as we thought £75 via Expedia per night per room for 2 persons was super expensive, especially for not being on site. Comfortable but room for improvement!

Family

2/10

Poor

10 May 2026

Lisa

First off, Mauricio on our last day was very customer focused and lovely to work with.

But overall, our stay was not pleasant, especially for the amount of money we paid to stay at this property.

THIS IS NOT A HOTEL. They misrepresent the soundproofing of the rooms, that they will give you housekeeping upon request (and the housekeeping that was given was taking out the trash and changing our towels once during our 4 night stay), and the photos of the property make each room look bigger than it is.

The staff is not always available to help, as there is no real front desk. You are escorted to a property across the check in space. And, the street it is off of at night is a little shady.

It is also like pulling teeth to try to get more towels and toilet paper. It felt like we had to explain every request which shouldn’t be the case.

The worst of it all was the HORRIBLE “soundproofed” rooms. They were non existent. It was INCREDIBLY noisy, so much so that we couldn’t get a good nights sleep almost every night of our stay.

These were not suites, they were rooms, while clean, but for the amount of money to stay here, stay away and get a hotel.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Alasdair

Loved everything about this property. Staff were lovely, room was perfect. Brilliant location!

Friends

10/10

Exceptional

25 Apr 2026

Claire

The property was beautiful. Check in was easy and the staff really friendly. Great location. Nice big comfy bed and kitchen amenities if needed

10/10

Exceptional

19 Apr 2026

Maira

If you are looking for a retreat with shopping, food exploration and Italian local flavors do your self a favor and stay here. My fiancé and I stayed in the suite and OMG, the space it has was amazing, walking distance to Duomo. There is a grocery store near by, and a coffee shop that offers breakfast and delicious paninis.

8/10

Excellent

13 Apr 2026

Svetlana

Nice, clean room and looks pretty modern. Best thing was the location very close to metro and center duomo area. Nice staff and overall good stay.

Family_with_children

10/10

Exceptional

13 Apr 2026

Courtnay

Very clean room & you can store your luggage, to explore, if you arrive before check-in! This place honestly felt like a secret garden!

Partner

6/10

Pleasant

05 Apr 2026

Tania

AC/Heater is central, only 1 towel for

10/10

Exceptional

31 Mar 2026

Jezline

Was arrival staff was very friendly and helpful. The room was clean. First time in Milan and it was very great location.

Partner

10/10

Exceptional

28 Mar 2026

Kelly

Staff was lovely - room was as described - shower was phenomenal - felt very safe - just a bit difficult to get doors open / closed properly at times

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Nick

Great stay! The staff goes above and beyond to assist you in a way possible. Would definitely recommend this stay due to being close to the duomo and great restaurants. 10/10

Friends_and_family Friends

10/10

Exceptional

11 Mar 2026

Peter

Worked really well for a one night stopover. Staff were exceptionally friendly, helpful, and available, the room was clean and quiet.

Partner

10/10

Exceptional

08 Mar 2026

Habibeh

beautiful place, clean and friendly staff

Partner

8/10

Excellent

05 Mar 2026

Meeta

The room was large clean and well maintained. The property was very close to the Milan Cathedral. You can’t have an early check in as the office for check-in is closed until 2:00PM. There are lots of cafes nearby.

Partner

10/10

Exceptional

04 Mar 2026

Batia

Excellent location near restaurants and metro. Easy walk to the Duomo. Beautiful property and super helpful staff.

4/10

Poor

26 Feb 2026

Brian

Room smelled musty and moldy. There were no other rooms available. Though check-in ended up going smoothly, we didn't hear back from the hotel until an hour before we were supposed to arrive with the actual check in instructions.

10/10

Exceptional

20 Feb 2026

David

They were always in contact, willing to help. The suite was massive by any standard. We really like the place with it being so close to pretty much everything. Staff gave recommendations on places to go… overall very nice.

Family

10/10

Exceptional

15 Feb 2026

June

Great location, wonderful staff, comfortable bed would stay again

Leisure Partner

6/10

Pleasant

15 Feb 2026

Bharat

Bare bones. Good location. You get what is advertised. Nothing special.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Sridhar

Location clean room and staff excellent!

Leisure Family

10/10

Exceptional

08 Feb 2026

Lara

This place was so beautiful! The area you check in at worried us… but once we actually checked in and went to our apartment, we were so happy! The courtyard and rooms were absolutely gorgeous. The staff was so nice and helpful! Highly recommend!

Leisure Family_with_children

10/10

Exceptional

03 Feb 2026

Denis

Very clean, great location, and lovely staff!

10/10

Exceptional

26 Jan 2026

Celena

The staff was very friendly, recommended us places to visit and eat. The room was very clean and the offered room refreshments quite often while staying with them. To be able to access your room it was easy as well had no trouble.

Partner

10/10

Exceptional

25 Jan 2026

Rontavius

The property can be tricky to find as it’s on a side street with no obvious signage. The room was nice and built of high quality materials. There is a grocery store right across the street and the property is near a metro station. I would stay here again if I’m in Milan.

Partner

10/10

Exceptional

20 Jan 2026

Lisa

The room was beautiful clean and spacious

10/10

Exceptional

18 Jan 2026

Eve

The room was very clean.

Partner

10/10

Exceptional

02 Jan 2026

John

Very nice place to stay..

8/10

Excellent

01 Jan 2026

David

Did not have breakfast

Leisure Partner

8/10

Excellent

17 Dec 2025

Niamh

This is a good apartment overall. It’s a short walk to the Duomo and is close to shops, bars and restaurants. The apartment itself is well kept and cosy. The beds are comfortable and there is lots of space. It is in good shape although are some areas where the paint is peeling off the walls. However, there are a few issues. The shower is very small, to the point that if you were a larger sized person, you wouldn’t fit in there. It wouldn’t be a good place to stay if you are a light sleeper, there is quite a lot of noise from the home owners in the building and from the street behind the apartment. I used ear plugs and that helped to an extent.
Finally, I find it really irritating that despite booking a two bed apartment, that the operator will only make up the second bed if there are more than two people staying there. We had to pay €20 extra per night to have the second bed made up. Why would anyone book an apartment with a second bed if they didn’t intend using it? And why is the charge for the second bed per day - the bed was made once, yet we paid €20 per day for that. I think it’s a blatant money grab

Friends_and_family Friends

8/10

Excellent

14 Dec 2025

Christina

Lovely room, nicely decorated with a super comfy bed. Great location for poblic transport and only a short walk to Duomo.
Would definitely stay again and recommend to others.

Leisure Partner

10/10

Exceptional

11 Dec 2025

Florin

Great experience!

Business Self

10/10

Exceptional

10 Dec 2025

David

Room clean and ideally located near the cathedral . Nothing was too mu ch trouble for staff . Would definitely use again

10/10

Exceptional

07 Dec 2025

David

Clean room

Leisure Partner

10/10

Exceptional

05 Dec 2025

Alia

Lovely staff very welcoming and accommodating, amazing room, clean and very secure. So close to centre and great transport links

Leisure Friends

10/10

Exceptional

21 Nov 2025

Priyadharshini

Clean

Leisure

2/10

Poor

14 Nov 2025

Miao Ling

I asked for sheets and pillow for the sofa bed for my son but was told it would cost an extra €20 per night with a total of about US$47. I told the receptionist we could set it up ourselves and just needed some sheets and a pillow which he refused to give us. The reservation was for two people, me and my son, but there was only a king bed in the room plus a sofa bed. I was appalled at how badly this place treated us. The taxes payable at the property indicated in the reservation was $16.36, but we were charged $29.19. I would not recommend this place.

10/10

Exceptional

12 Nov 2025

Karina

room was very clean, bedsheets and towels too

Friends_and_family Friends

10/10

Exceptional

12 Nov 2025

DAYANA

Great location and very friendly and helpful staff!

Leisure Friends

10/10

Exceptional

28 Oct 2025

Leyany

Very close yo everything

Leisure Partner

10/10

Exceptional

27 Oct 2025

Luz

Everything is nice and the people check-in

Partner

10/10

Exceptional

26 Oct 2025

Rashida

We really appreciated the stay here, checking in was great as well as staying in this hotel.

Friends_and_family Friends

8/10

Excellent

23 Oct 2025

Cecilia Anne

Pros: Room was spotless, beautiful bathroom and fab shower. Very good location.

Cons: room decor was a bit tired, not soundproof as advertised. Could hear the neighbours upstairs, it was quite noisey.

Partner

6/10

Pleasant

19 Oct 2025

Denise

Good apartments in Milan

Clean, comfortable room. Though the room was small and in what felt like a basement or definitely slightly below the ground, so it felt a bit dark and compressed.

We were only staying for one night though so not too much of a problem.

The bed though was so comfortable and the bathroom good.

We didn’t eat breakfast with the hotel but there was lots of good cafes and bakery’s near by.

Also close to Missori metro and about 12 mins walk to Duomo square.

Partner

6/10

Pleasant

19 Oct 2025

Gerardo

On line it was offered breakfast, is not true, it’s a lie, there is no body, there is no breakfast area. We pay to much, never again.😫

Leisure

8/10

Excellent

17 Oct 2025

Edmund

We did not have any breakfast. The location was great. The bed and bed sheets and pillows were one of the best I have used. The only complaint was a little old and you can hear everything.

Leisure Family

8/10

Excellent

16 Oct 2025

Ralph

Communication with staff is all through What's App, and it was very responsive. Our rate did not include breakfast. There is a policy that does not permit rolling of large luggage so building residents are not disturbed. This was a pain with our heavy bags. Bathroom fan is on a motion sensor, and the door needs to be shut or it will run all night. On a positive note, room was clean and spacious, nice TV, market and coffee shop next door. Easy walk to Duomo.

Leisure Partner

6/10

Pleasant

06 Oct 2025

Mark

This was actually not a hotel AT ALL. It was an office that was only open from 2 PM-9PM each day. Then, the staff member (who was often absent) would lead you to ANOTHER property and 'check you into' a room. All in all I felt like this whole place was a scam; nobody to ask about the city, how to get around, etc. I would NOT recommend this to anyone.

Leisure Self

10/10

Exceptional

06 Oct 2025

Amelia

In a very nice private courtyard & the room itself was clean and nice!

6/10

Pleasant

24 Sep 2025

Rita

Room was fair. Very uncomfortable bed.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Brenda

We were pleasantly surprised with the elegance of the room, with either real marble or very close faux marble floors, workable window shutters that add charm, and everything we needed. There is no front desk for concierge help, but every time I needed something, I could message through What’s App and got answers.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Jana

It is close to everything. The staff was very attentive and responsive. The property was clean. The room was spacious and they provided free water & coffee in the room. I would definitely return as a guest.

Leisure Partner

10/10

Exceptional

18 Sep 2025

Kimberly

beautiful, clean and close to close to everything

Leisure Family

10/10

Exceptional

16 Sep 2025

Cynthia

Great location. Lovely place to stay and lovely staff. Very accommodating and helpful. Grocery, subway right there and walkable to many places of interest during our visit. Overall excellent base for Milan.

Leisure Family

10/10

Exceptional

15 Sep 2025

Arland

Great property and location.

8/10

Excellent

14 Sep 2025

jennifer

They are small rooms in an apartment complex, not a hotel. For some reason closed on Saturday, Maurizio was kind enough to come and check us in. It was difficult to find, but a good location with a market/cafe across the street. They advertise a courtyard as an amenity, but you have to keep quiet and you are not allowed to use the courtyard to sit outdoors if you want to enjoy a little fresh air with coffee or wine after a day of touring and dinner. That was the only real disappointment. It is a beautiful old building newly renovated. The rooms are small, but comfortable with Beautiful large windows, but glazed over so you do not have a view.

Leisure Partner

2/10

Poor

11 Sep 2025

Christopher

My husband and I were traveling with another couple and booked this hotel. The pictures are very deceiving. We were made to pick up our suitcases in order to avoid them rolling in the courtyard. Per the desk clerk we were in a residential building and needed to be quiet. Our friends were sitting quietly in the courtyard well before “quiet hours” and were asked to leave and go to our room. The room itself immediately smelled of mold. The condition of the room left us feeling unwell and unsafe. After 15 minutes of being inside the room I began to experience nausea and a headache from what I can only assume was the over powering smell of mold. We immediately contacted the booking agency and were told the property refused a refund and were unable to accommodate a new room. We immediately booked another local hotel and left the property without staying for our reservation. The customer service is terrible and the rooms are a health hazard. We were also told this property will hold luggage. When asked about this service at check in we were told they do but only limited hours. Overall, very dissatisfied and would never recommend to my worst enemy.

Leisure Friends

10/10

Exceptional

10 Sep 2025

Karen

This property was very convenient for the city centre, felt safe & quiet. Was exceptionally clean & comfortable.

10/10

Exceptional

10 Sep 2025

Carrie

So handy for the metro and a short walk to the Duomo.

Friends_and_family Friends

10/10

Exceptional

09 Sep 2025

Jasmin

This room was absolutely BEAUTIFUL! The decor and ambiance was amazing. It was also so clean with a very comfortable bed and nice bedding. It was quiet and in a beautiful courtyard. It was minutes away walking from all the major sights. Parking was offsite but quite close and convenient. I would 10/10 recommend

10/10

Exceptional

04 Sep 2025

Natalie

It was stunning and walking distance from major sites.

Leisure Family

10/10

Exceptional

04 Sep 2025

Tomas

We had a wonderful stay, but I would mostly highlight the host. Very professional, friendly and kind. The location of the suites are also perfect, close to the metro, shops/groceries and Duomo was just a few minutes on foot. I’ll rate this stay as 10/10.

Leisure Friends

8/10

Excellent

03 Sep 2025

Marcella

We stayed for 6 nights and recommend this hotel. Quiet street, walking distance to shopping, tourist sites and taxis. Suite was a large sleeping/living area and the bed comfortable. The bathroom had a generous shower. Everything seemed clean. We had a feather pillow tear during the first night (woke up to feathers everywhere in the bed) and the staff responded immediately then came right away in the morning and replaced the pillow and cleaned. They left extra pillows which would have been nice in the first place, as the pillows are quite flat.

Leisure Partner

10/10

Exceptional

03 Sep 2025

Sami

Great service and room

Leisure Partner

10/10

Exceptional

21 Aug 2025

Craig

Place was excellently located and well managed. Contact was easily done via WhatsApp and service was friendly. Air-conditioning was excellent and very well needed whilst we were in Milan. Enjoyed the keyless room system (using the keypads), meant we didn't have to carry a key around with us. Would recommend staying here whilst in Milan

Leisure Partner

10/10

Exceptional

19 Aug 2025

Jodie

Nice room, good shower.

Leisure Partner

10/10

Exceptional

05 Aug 2025

Pfungwa

Happy customer

Very quiet and clean place. 3 minutes away from the Metro station - this made it easier to travel around. The Doumo, the Galleria Vittorio Emanuele II and Milan Castle are all a walking distance from the Suite. The only disadvantage was breakfast was a little bit expensive for, for a family of 3, but there were plenty restaurants and cafes nearby. Overall, everything was great.

Friends_and_family Family

10/10

Exceptional

30 Jul 2025

Denis

Enjoyed the stay quiet area near everything

Leisure Partner

8/10

Excellent

28 Jul 2025

Manuel

Amazing apartment!

10/10

Exceptional

28 Jul 2025

Scott

Room was immaculate, comfortable and very spacious
Area well integrated with local life
Staff very helpful and always on hand, will stay again

Leisure

10/10

Exceptional

26 Jul 2025

Vannessa

Fabulous modern apartment behind an old fashioned tiny door leading into a beautiful courtyard. Smart technology meant no key needed and amazing air con on hot days. Very well located within walking distance of the cathedral and great places to stop for a coffee and food. Communication was friendly and efficient and check in quick. The bed is really comfy. We will definitely stay again and happy to recommend

Leisure Partner

6/10

Pleasant

23 Jul 2025

Yuen

The check in was in a different location than what the hotel address listed. Yes it’s on the same street a bit further down but very confusing. They were communicating with us about when we will check in etc but never did they mention that the check in is in a different location. We were not the only ones confused. Otherwise the stay was good

Partner

10/10

Exceptional

18 Jul 2025

yaquelin

The guy in the lobby was very kind , excellent service . I’ll give him 5 stars!

Leisure Friends

6/10

Pleasant

16 Jul 2025

Tina

The room was small but comfortable. The bathroom was beautiful. Check out was at 11am but someone knocked on it ur door at 9:30 asking about check out. I was trying to get dressed but my boyfriend was still sleeping. This was quite rude in my opinion. Also the cleaning people were very loud and rude. My boyfriend wasn’t feeling well so we wanted to be able too sleep a little longer instead the cleaning person gave him an attitude about sleeping that late. We are on vacation so what time we wake up is not anyone’s business nor should it be an issue for staff. Great area but you need to walk to Duomo. Not too much in the immediate area. Recommend to not knock on doors before check out time. Seems like the only concern is flipping the room to make more money.

10/10

Exceptional

10 Jul 2025

Stephanie

We enjoyed our one night stay. The property is lovely. It was easy to check-in across the street. We were walked across the street and shown how to unlock the doors. The duplex was spacious with a separate loft upstairs and kitchen with a table. We appreciate the AC on this hot July day.

Leisure

8/10

Excellent

09 Jul 2025

Jason

Great stay. Will come back again. Staff was friendly and helpful.

Leisure Family

10/10

Exceptional

06 Jul 2025

Mike

Great quiet location

Leisure Partner

10/10

Exceptional

06 Jul 2025

Mike

In a great location. Located behind a large door on the road taking you into a lovely courtyard. Rooms were spacious and clean

Leisure Partner

10/10

Exceptional

03 Jul 2025

Puneet

Great place

Business Partner

10/10

Exceptional

30 Jun 2025

Julia B

Roomy comfortable room conveniently located with nearby shopping and restaurants.

Leisure Partner

8/10

Excellent

29 Jun 2025

Courtney

Great stay in Milan. Very attentive and responsive staff who made sure we had everything we needed.

Business_and_leisure Partner

10/10

Exceptional

24 Jun 2025

Jason

Very nice room and a quick walk to everything.

Leisure Partner

8/10

Excellent

21 Jun 2025

Jyoti

The Duomo Smart Suites was a nice place for a family, with a separate private loft for the kids, it had a semi equipped kitchen with refrigerator, toaster, coffee maker, a table with 3 chairs. In the room apart from the bed was a sofa, TV. After checkout, we were able to store our luggages for few hours in the office until it was time for us to depart. The bad thing about the place was the bathroom floor was very very dirty and very grimey and it needs major scrubbing.

Leisure Family

10/10

Exceptional

16 Jun 2025

Lucy

Excellent beds, conveniently located, clean and great staff.

Leisure Family

10/10

Exceptional

16 Jun 2025

Stacy

Great place to stay! The staff is super supportive and amazing. Food and shops super close as well as everything you’d want to see in Florence.