Maxwell Reserve Singapore, Autograph Collection

Singapore , Singapore
Singapore, 2 Cook Street
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75 reviews shown

10/10

Exceptional

19 Mar 2026

Colin

While the rooms in this boutique hotel are small...there is a level of luxury about them that makes it a suitable stay. prior research is useful so no visitors are shocked!
Staff are really friendly...thank you:
ADAM
WILLIAM
ISHU
RANDY
RIRAN
...all service with a smile.
Location is great...a few minutes walk from Tajong Nagar MRT on the green EW line...so easy to get to from the airport.
Toiletries are nice in the shower.
Breakfast is a served situation of one item from each category...seems limited...but it works and is enough.
Overall...for the price and location...great base.
This is the second time I've stayed here so that says something I guess!

Self

10/10

Exceptional

10 Mar 2026

Brian T

this is a colonial style hotel beautifully laid out ,some chairs are representative of ol British and Indian army uniforms ,intimate dinning , I cant praise the staff highly enough nothing was to much trouble would highly recommend this hotel will definitely stay there again .

Partner

10/10

Exceptional

02 Mar 2026

Gopipriya

Walkable distance from Chinatown and great restaurants and bars in the area. Clean, quiet, air conditioned.

Self

8/10

Excellent

23 Feb 2026

David

Nice but room a bit small. Very Clean! Nice workout room. Great value for the price!

Staff was excellent! I would stay again!

10/10

Exceptional

22 Feb 2026

Frank

Beautiful decor, convenient location, outstanding service. Concierge Randy was especially helpful.

Self

6/10

Pleasant

17 Feb 2026

Alexander

Really feel that at time of booking it should be made clear to customers that the hotel is right next to a literal construction site - it looks like a multi story carpark or something - it is but a few metres from the hotels front door.

Self

10/10

Exceptional

15 Feb 2026

Mariel Ann

room was great. Staff are very nice and accomodating. Tho the area around was unded construction so the view was blocked. But overall it was a nice stay

Partner

8/10

Excellent

12 Feb 2026

Bogdan

The hotel is historic with interesting decor. it is conveniently located in Chinatown, near bars, restaurants and the subway station. Unfortunately, there is construction of a large building going on nearby. The hotel room was also nicely decorated, although it was small. Not big enough for a couple with two big suitcases. The sliding bathroom doors didn't close complete; one can guess what the consequences are. The floor in the bathroom. and shower was not clean. Breakfast was not bad.

Partner

10/10

Exceptional

28 Dec 2025

Stephen

Superb staff, superb food, superb room = superb hotel

Leisure Family

4/10

Poor

01 Nov 2025

Janina

Below average c

10/10

Exceptional

16 Aug 2025

Susan

This hotel has immense colonial charm (some won’t like it for that reason, but I did). A few little tips - Wotif says it’s 13km from Changi airport - Major furphy - more like 45mins (checked the taxi receipt so I could check the sense I was in the taxis for a v long time). Very positive is the Polo Bar (the staff rustled me up a cheese plate after hours) and the pool (unlike the high rise hotels which can be very busy I virtually had the pool to myself on a Sunday). Elegant mini bar. Great front desk service. This hotel grew on me!

Leisure Self

10/10

Exceptional

25 Jul 2025

Zheng

The throwback milieu is fabulous!

Business Self

6/10

Pleasant

17 Jul 2025

Don

Extremely small room. Pool area run down.

Business_and_leisure Self

2/10

Poor

28 Jun 2025

Najmen

Misleading Room and Disappointing Service — Not Worth the Executive Experience

I recently stayed at this property for a special occasion and was extremely disappointed with the experience. Upon check-in, I found that the windows in the room were completely blocked due to nearby construction — something that was never disclosed prior to arrival. The room was effectively windowless, which was not what I expected or paid for.

To make matters worse, the staff at the Executive Lounge — particularly the main server during the afternoon bites — was rude and dismissive, making us feel uncomfortable and unwelcome. Given that this was meant to be an upgraded executive experience, the service was far below expectations.

Overall, the lack of transparency, poor hospitality, and subpar room conditions left a negative impression. I would not recommend this property unless the construction ends and staff attitudes significantly improve.

Leisure Partner

10/10

Exceptional

23 May 2025

Alexis Charles Jordan

Colonial look and feel. Amazing breakfast, Amazing location

Business Self

10/10

Exceptional

05 May 2025

Alexis Charles Jordan

Colonial style hotel in center of Singapore China town. Walkable to all areas. Staff amazing!

Business Self

10/10

Exceptional

03 May 2025

Dean

Beautiful property and extremely friendly and helpful staff. The rooms are somewhat small, but well equipped, very comfortable, and clean.

Leisure Self

10/10

Exceptional

27 Apr 2025

Lane

From check-in to check-out, the service was excellent. The room wasn’t ready by the time I arrived, but when I returned from an appointment elsewhere, I got my key cards straight away. The concierge remembered my name then and again the next morning. While waiting for friends at Cultivate Café, I was comped for their drinks (even though we ended up going elsewhere for dinner), which was as unexpected as the slice of birthday cake and song that my friends arranged with the staff. Many thanks to Rosie in particular, whose birthday is the same as mine! Breakfast for two the next morning was generous, and with the late checkout we had time for a long walk around the area, dropping in for a bite or a drink at various restaurants. What a wonderful weekend!

Leisure Self

10/10

Exceptional

03 Mar 2025

Alan

The Travel Bros

The staff was excellent and very attentive! Property was clean.

Friends_and_family Family

2/10

Poor

22 Jan 2025

TRAVIS

Mold and Musty

Probably the worst experience I have ever had at a hotel, Moldy and musty smell permeated the rooms and was given a room the first night with no windows! No one cared that the hotel smelled so bad nor did anyone follow up after I made a complaint via the front desk. I checked out early and went elsewhere.

Business

10/10

Exceptional

02 Jan 2025

Rebecca

Definitely would stay again

The service was impeccable, bed comfortable, and location great. The food at both restaurants on-site was amazing!

Partner

6/10

Pleasant

30 Dec 2024

Cathryn

Room was a little disappointing and noisy. Noise from in/around the room woke me several times (this was not from the construction work taking place next to the hotel).

Leisure Self

10/10

Exceptional

18 Nov 2024

Bruce

Great historic grand old hotel. See what Singapore was like in the period prior to the World Wars. Staff was great, especially doorman, Jin, who was helpful and informative. The reason for the negative review around the property is due to a huge construction project going on along side the property currently.

Leisure Partner

10/10

Exceptional

03 Nov 2024

Jeffrey

A great hotel

All of the staff were so friendly and helpful, especially Darren. He took excellent care of us and greeted us warmly every day. A great place to stay in Singapore!!

Partner

10/10

Exceptional

31 Oct 2024

David

Greatest!

The staff was the best we have ever experienced at a hotel. Genuinely attentive, friendly and accommodating. We especially appreciate the service from Darren.

Friends_and_family Friends

6/10

Pleasant

17 Oct 2024

Spencer H

Understaffed at check in - one clerk, three parties ahead of me, 26 min wait. Tried to phone for room service the evening I arrived, no one picked up dialing various numbers.

Also the layout of ground floor is inconvenient - nice to have a lobby where you can have an informal chat w someone or even get the computer out and do some work - instead they have decorative antique chairs marked “do not sit” in every available space, apart from the restaurant which was closed it being later evening.

Also a housekeeping cart permanently parked outside my room.

On the positive side, breakfast was spectacular, the room was clean & comfortable though small, and it was good value for money.

Business Self

8/10

Excellent

13 Oct 2024

Dale Orlando

I liked the location and the interior decor. i did not like the noise outside. I also thought the area around the pool could do with an upgrade to be more aesthetically pleasing.

Leisure Self

10/10

Exceptional

11 Oct 2024

Estelita

Overall rating for my stays in this hotel is excellent.

Leisure Partner

10/10

Exceptional

04 Oct 2024

Niamh

Want to stay for good

Amazing hotel - so historic - in fantastic condition with modern yet classic decor

Also I wanted a quick breakfast - I got coffee and scrambled eggs on toast in about 90 seconds. The team took care of my bags all day allowing me to sight-see on my last day and then offered me showers to change before going to the airport

Business

6/10

Pleasant

04 Sep 2024

Verified traveler

Acceptable hotel, but not a 5 stars

Acceptable but definitely below average. Doesn’t qualify for 5 stars, 4 max. Very small rooms, extremely old with some broken items, doors, showers, light switches. No room service past 9pm (what’s the point ?), utterly pricey add ons (SGD 16 for nuts). Beds not comfortable.

Business

8/10

Excellent

02 Sep 2024

W P Smyth

Could do better

The Maxwell is a well placed hotel for travellers passing through on short trips. It’s unfortunate that the reception staff are ill informed about advance requests and therefore they are ignored. We asked them n booking for adjoining rooms as we are travelling with an elderly parent. At reception we were allocated rooms on different floors and told that these were the only rooms available for our 3 night stay. I was also told that I hadn’t booked breakfast or entitled to the Club Lounge, they would confirm in the morning that we do have that in our booking, but only once I produced the confirmation. The worst issue was that despite booking 2 double rooms, my elderly parent had been allocated a “small double for single occupancy”. Odd that it had a single bed in it! It also had a step down half a step inside the door and a very narrow route via the foot of the bed to get to the bathroom. Less than ideal for an 84 year old. On demanding a change a room was magically available on the ground floor, but without a proper window or view. Upsides are the exec lounge staff who can’t do enough, Rose should be teaching the front desk staff about service excellence.7

Partner

10/10

Exceptional

07 Aug 2024

Andrew

Very stylish fit out, great location.

Leisure Self

8/10

Excellent

07 Aug 2024

James

Pleasant older hotel with very nice staff. Construction underway next door currently. Room was well appointed, but fairly small and dark-----both because outside light limited by nearby scaffold with canvas to shield, and because light bulbs were dim.

Leisure Self

2/10

Poor

05 Aug 2024

Mark

This is a four star hotel in fitout and service not five star. Some facilities like the pool area are tired and not maintained. But the biggest issue is there is serious construction happening right next to the building so you have very loud noise all day and your windows are covered over so you have no natural light. This hotel isn’t discounted as it should be for this fact. Don’t book here until after the works are finished or discounts are offered.

Leisure Self

2/10

Poor

10 Jul 2024

Anthony

Summary: Do not stay there. Go and see the ground floor deco for free and stay somewhere else. We took a risk staying there which failed.

The Bad:
1. I would not have booked this hotel if I knew it was next to a huge building site with excavation going on. Noise most of the time. Very unpleasant. See my photos and compare to what the hotel shows in marketing photos.
2. We had a junior suite for ourselves and a regular room for our 14 and 18 year old kids. You cannot swing a cat in the rooms and bathrooms.
3. The hot water in the shower goes cold and the shower was filthy. See photo.
4. The outlook from the room was terrible and filthy. See photos.
5. The in built usb chargers next to the bed did not work. I did not bother reporting this to management as they are unresponsive.
6. When we first arrived, the safe in the room was missing. I went to reception to sort it out and the guy at reception was so rude and unapologetic. I asked for the duty manager to contact me but they never did. They did change our room with a really sour face.
7. The rooms are dark and dingy and uninviting after a hot Singapore day out. I thought we would wake up in a Saw movie.
8. My kids should not have been put in the room with inappropriate art on the wall. See photo.
9. A poorly managed and maintained establishment.

The Good
1. The breakfast was good.
2. Coffee was good.
3. The staff were nice except for the guy who checked us in and the bar tender in the Polo Bar.

Leisure Family

6/10

Pleasant

06 Jul 2024

Sindy

Construction next door and they star from 8 and finish after 7pm.

Business_and_leisure Partner

6/10

Pleasant

26 May 2024

David

No window but no real problem

No window in the room .. great service however and a great location. Would recommend if you dont want a view from your room.

Business

10/10

Exceptional

26 May 2024

Bart

Really beautiful property and wonderful staff - had an issue with our 1st room (water pressure & temperature) and they immediately moved us to another room. Restaurant quite expensive but the one dinner we had was awesome as well as the service. Many restaurants nearby but mostly Korean so which is great but a bit limited. Chinatown nearby so not a big deal.

Leisure Partner

10/10

Exceptional

01 May 2024

Roshan

Excellent property and service! Club lounge access was great, plenty of food and drink options!

Business_and_leisure Partner

10/10

Exceptional

22 Jan 2024

Philip

Room was small, but immaculate, like there should be a better word than immaculate. But I love is the Vegan Restaurant. So I make it a point to stay there. It’s in Chinatown so you can walk everywhere. Staff is very friendly and you won’t regret staying there.

Leisure

10/10

Exceptional

12 Dec 2023

Barb

Maxwell Reserve is a delightful elegant hotel. Amazing interior ambience and old world charm of days gone by. A haven of peace tranquility and relaxation in todays hectic times.

If one loves to read this hotel has has an amazing library. I enjoyed a complementary continental breakfast of organic plant based gmo free vegan delicious and so very healthy

Charming courteous professional friendly staff,
Looking forward to staying at the Maxwell Reserve on my next visit to Singapore

Business_and_leisure Self

10/10

Exceptional

16 Oct 2023

Jason James

Great Hotel

Great hotel. The room was a little on the narrow but nothing you couldn't live with. Beautifully designed with an amazing shower. Could do with a little more handing storage for suits, shirts etc. The bed was extremely comfortable, and the black out blinds were top. Staff were extremely polite and helpful. I would definitely stay again.

Business

4/10

Poor

28 Nov 2022

Verified traveler

Room is super small and no hot water for shower after 3 min. Very bad experience for my business trip.

Business

10/10

Exceptional

18 Feb 2020

Verified traveler

Great old world hotel
Outdoor lap pool early morning swim
Helpful and friendly staff
Good food experience

Leisure Self

10/10

Exceptional

16 Feb 2020

Daniel

Very helpfully and pleasant staff. Co for table rooms.

Leisure Friends

8/10

Excellent

14 Feb 2020

AJF

Beautiful boutique hotel, nice food and lovely library.
Shower was tricky to use!

Leisure Partner

10/10

Exceptional

14 Dec 2019

Verified traveler

Loved it all

Amazing hospitality
super comfortable facilities and room
Delicious food and beverage
Convenient location
Really appreciate the sustainability efforts of six senses and the team
Would be lucky to stay again

Business

8/10

Excellent

25 Nov 2019

raymond

Leisure

Small room but nice cozy feels, nice decor and the staff are very nice as well

Friends_and_family Friends

10/10

Exceptional

01 Sep 2019

Verified traveler

The style and setting of the Hotel and the overall location

Leisure Self

10/10

Exceptional

23 Aug 2019

Verified traveler

Atmosphere
Pool
Service
Rooms
All great
Staff helpful. Positive and with a great attitude

Leisure Partner

8/10

Excellent

18 Aug 2019

Verified traveler

We like it

The room is very small, but overall is good. The gym and pool was quite good.

Family

10/10

Exceptional

04 Aug 2019

Verified traveler

Nice room although it was smaller than usual, great location and the food at the restaurant / bar was pretty decent.

Business_and_leisure Partner

6/10

Pleasant

22 Jul 2019

layout no good

10/10

Exceptional

19 Jul 2019

siu ping

Historic and beautiful.

The service and location are great. The staff is very accommodating. They need to open the other restaurant to offer more dining choices. The library bar is beautiful. Very historic look and feel. Some of the rooms are bit small, so be sure to check when you make your reservation.

8/10

Excellent

04 Jul 2019

Verified traveler

Breakfast on one day was very slow. A guest next to us asked 4 time’s for coffee before it was bought to him.

Leisure Partner

10/10

Exceptional

03 Jul 2019

Verified traveler

Perfects location, beautiful hotel with warm welcoming staff.

Leisure Partner

10/10

Exceptional

28 Jun 2019

Jack

Lovely gem in the heart of Chinatown

Beautiful hotel in excellent location, lovely rooms and overall vibe; the cherry on top was the friendly and helpful staff

10/10

Exceptional

27 May 2019

Dezhi

Should be more upfront about spa not ready

The service and attentiveness was great. I did wish that their spa was open though. We went specifically knowing that Six Senses was well known for their spa, but was a bit disappointed to know that it was for nothing.

Partner

10/10

Exceptional

09 May 2019

Verified traveler

Friendly staff and room is on the smaller side but the deluxe room worked well for a couple and has a comfy bed. Excellent location.

Leisure Partner

10/10

Exceptional

08 May 2019

Emma

Heaven in a hotel

Fantastic hotel with excellent service. The bedroom was beauitful with all the facilities you need plus one of the comfiest beds I've ever slept in. Loved the wellness theme and the goodie bag was an extra treat. Breakfast was also amazing.

Partner

10/10

Exceptional

29 Apr 2019

Mary Sarah

Beautiful design, unbeatable location

This hotel was lovely in every way! The staff is so kind and helpful. The hotel was désignés by renowned French designer, Jacques Garcia. The rooms are compact but well-appointed. You have everything you need there. And the location is amazing! Walking distance to tons of great restaurants, bars, and workout classes. I can’t recommend this hotel enough.

Partner

8/10

Excellent

16 Apr 2019

Susan

We were disappointed , as service at breakfast was prompt but staff are not aware of the deals and standard of food presentation. Second we checked in as a couple but room set up was for 1 person only including sun set n sun rise drinks.

Partner

8/10

Excellent

25 Mar 2019

Chariri

The hotel is located in a prime location where it’s close to local food stalls such as kawker center, MRT and hipster bars and restaurants. When we arrived, the hotel was renovating their restaurant so there was limited dine-in options and only one restricted access in and out of the hotel which caused some inconvenience.

Leisure Family

10/10

Exceptional

25 Feb 2019

Sameer

Great Staff

Amazing and supportive staff. Special thanks to Margarita, Xuekai and Carol for going out of their way to ensure that my stay there was comfortable.

10/10

Exceptional

09 Feb 2019

Verified traveler

A swanky serene stay

This is a modern, new hotel, everything is in perfect condition. My room had a small sitting area, with decked out mini “bar”, as well as the (very comfortable) bed area. The room has lots of little luxury touches, for example a tea menu, and a stress relief foot massage ball. I had breakfast in their restaurant, impressive menu, they could benefit from some faster options for those who just need a quick bite. Overall a calm stylish option, I’d love to return when I have more time to enjoy.

8/10

Excellent

19 Jan 2019

Edward

Beautiful hotel but tiny room.

This is a very cool hotel built in a refurbished colonial era building in the historical area of Tanjong Padar. The neighborhood is full of restaurants, bars and boutiques of all levels. The hotel is very thoughtfully renovated and the hotel and rooms are well appointed. My only criticism (and it is pretty basic) is that my room (223) was so tiny that you could barely walk around the bed. Although it had a queen bed, two people could not stay in this room at the same time. I don’t know why they put me in such a tiny room as the hotel was not busy. It may have been a soft opening as there were teams of workers fixing things all over the place. If I had had a normal sized room, I would gladly stay here again.

10/10

Exceptional

12 Jan 2019

Makiko

Amazing in every way

I highly recommend the Six Senses Maxwell as a place to stay while visiting Singapore. Andres and his team provided 5 star service with an authentic spirit. The design is stunning. The rooms are tight but well appointed and worked well for my husband and our 17th month old son. The staff also effortlessly coordinated babysitting services at the last minute for us so we could enjoy all of the dining and nightlife around the hotel. The Maxwell is located right in the center of foodie heaven and very walkable. I hope to come back soon!

Family

10/10

Exceptional

02 Jan 2019

Verified traveler

Great hotel near china town, rooms quite small but very nice and comfortable... staff exceptional to welcome you and organising anything.breakfast was good and filling
Would defiantly stay here again with my girlfriend and for the money I thought it was a lovely clean place with great staff.

10/10

Exceptional

01 Jan 2019

incredible. Everything was perfect. even tho rooms were slightly smaller, so much care was taken to ensure we had the best experience ever.

10/10

Exceptional

31 Dec 2018

Verified traveler

WOW

Amazing time at Six Sense Maxwell. Felt like im on grand cruise ship. My favorite part of the roon is the minibar. Impeccable service and highly recommended!

Partner

10/10

Exceptional

31 Dec 2018

Jimmyler

Nice Hotel, staff are friendly, room are tidy and clean. The breakfast was excellent, must try !

8/10

Excellent

08 Mar 2026

HYOUNG DONG

Perfect

Business

8/10

Excellent

19 Feb 2026

Dominikus

Der erste Eindruck des Hotels war recht düster und im 4. Stock, wo wir die erste Nacht verbrachten, roch es sehr muffig. Das Zimmer an sich ist sehr klein, also kaum Platz für 2 Koffer abzustellen. Auch war im Badezimmer keine Lüftung feststellbar. Somit war am nächsten morgen alles im Zimmer recht klamm. Dann zogen wir in den 2. Stock um. Das Zimmer war größer und ansprechender, aber angrenzend war eine Großbaustelle, die kaum Licht ins Zimmer ließ ubd ab 8 Uhr Baulärm zu hören war. Positiv hervorzuheben ist das Hotelpersonal, die gute Lage in Chinatown und das individuell servierte gute Frühstück.

Partner

4/10

Poor

16 Feb 2026

Trang

5 stars hotel with room WITHOUT window? As alternative there was a room about 15m long and 2m large... not enough room for your luggage (I had to squeeze it behind the room door, which could be half open only, luckily I am lean). On the 1st night I had to stay at the Sofitel hotel nearby (that I had to pay in addition!) to have a room with window before the corridor room was freed for the rest of the stay (4 nights). And the room door lock does not work well (I was surprised the previous days why so many rooms had their door not closed) until you realise that your room also had the door open with all my belongings just available like that. Then you start paying attention to things that could have been details, the TV that can be visioned only if you are on the left side of the bed (the screen hangs sideway from the bed as the room is too narrow), the curtain that falls piece by piece, the side table is broken, etc etc Is this hotel worth it? It is pretty decorated but definitely overrated, the personnel is nice (hence the 2nd star in the rating) but a room with a 30x30 window on the ceiling only cannot be considered a room with window (because of the photos, I did check to be sure but there was no indication of \"no window\" - usually a feature of lower end hotels). Luckily none of my belongings was stolen when the door was not closed. Aaah also, there is a huge construction work next very next to the hotel that will last a few years

10/10

Exceptional

30 Jan 2026

Takahiro

Friendly & polite staff