Name: Carlton City
Address: Gopeng Street, 1, Singapore, 078862, SG

8/10

Excellent

03 Aug 2026

wontaek

Overall, it was a pleasant stay. The location was very convenient with easy access to Changi Airport, Sentosa Island, and Chinatown. The room condition was clean and well maintained, and the staff were very polite.

10/10

Exceptional

02 Aug 2026

Chi-Min

Good

10/10

Exceptional

02 Aug 2026

Jean-Francois

Fantastic place ! The place you need to stay

10/10

Exceptional

02 Aug 2026

Julia

A lovely hotel in a great location with fantastic staff.

10/10

Exceptional

01 Aug 2026

Andrew

Great outdoor gym (& indoor one was good), pool is great. Very handy location & close to MRT & good restaurants and Maxwell hawker market.

10/10

Exceptional

31 Jul 2026

arun

Great location and nice clean hotel. Staff is friendly. Decent coffee shop in the lobby.

10/10

Exceptional

30 Jul 2026

Karim

Very Clean, help full Staff and excellent location.

10/10

Exceptional

29 Jul 2026

Alan

I upgraded myself to a Club room and enjoyed the benefits it offered but i was very surprised that the club lounge was not busier in the evenings for drinks and canapés, it was only myself on the two nights I stayed not that this was a problem. The room itself was lovely although the air conditioning was a little noisy and even when switched off there was still a noise from the fan. Also and I would suggest a member of staff stay in the room for the night ( 2611) as in the evening/ night time there was a mechanical/ piping noise that went off about every 20 minutes. I don’t think it was the lifts but worthwhile investigating. Apart from that the bed was very comfortable and having the complimentary mini bar was a big plus. All the staff were excellent and I would definitely stay here again.

10/10

Exceptional

29 Jul 2026

Adrian

Friendly staff, made our stay comfortable and attentive.

2/10

Poor

27 Jul 2026

Juliana

The room was freezing cold. The hot water was not working and we had to turn everything in for hot water. We twisted for the room to be serviced when we left for the day, but arrived back at the hotel in the evening and the room was not cleaned.

8/10

Excellent

22 Jul 2026

Rune

Location is fantastic! Otherwise a very nice hotel with decent rooms. Hotels.com stated that our rooms would sleep 3 persons - that is not possible.
One negative thing - the pillows are big and compact/hard. That reduced the quality of sleep.

8/10

Excellent

20 Jul 2026

Yu

Good location.

Family_with_children

10/10

Exceptional

20 Jul 2026

Michael

Made our stay for our anniversary special, thank you for your attentive and courteous staff!

Partner

10/10

Exceptional

20 Jul 2026

Damodar

The property is in a great location, close to the transit MRT, and the China Town with many interesting restaurants around it. The staff put in extra effort to fix a laundry billing issue and made us happy. When we had to wait longer period after checkin to go to airport, we were provided a temporary room for taking shower etc. The hospitality that was provided to us was outstanding and each staff member offered superior service. The hotel is spotless and everyone so pleasant. Well done to whoever is managing this crew of staff members

Partner

10/10

Exceptional

19 Jul 2026

Ma. Easter April

The hotel provided a very comfortable stay throughout our visit. I especially appreciated that housekeeping was done daily rather than only upon request. The breakfast was excellent, and the staff were welcoming, attentive, and helpful in guiding us to our table and accommodating our preferences.

The bathroom was spacious and had a luxurious feel, making it a pleasure to use. The location was also very convenient, with MRT stations nearby and Lau Pa Sat within walking distance. Overall, it was a wonderful experience, and I would definitely stay here again the next time I visit Singapore.

Partner

10/10

Exceptional

18 Jul 2026

Veron

Good location and new renovation plus good services

Self

8/10

Excellent

17 Jul 2026

Yong Hoon

Breakfast restaurant chef not quite service well. he always trying to provide very cold eggs instead of cooking for fresh new one for the guest. Please try to correct this thank you.

Partner

10/10

Exceptional

16 Jul 2026

Temitope Olorunshola

Everything was simply beautiful! So much attention to detail! The rooms, the bathroom, the food at the breakfast buffet, the staff, the bar on the 29th floor……AWESOME!!!!!!!! The position is central: it was so easy for us to get around. It’s a 10min walk from Chainatown, a 18min bus ride from the Gardens and harbour, plenty of places to eat out, walk and wonder and just enjoy.

Partner

10/10

Exceptional

15 Jul 2026

Mark

Room was of a high standard and bedding, mattress and pillows of high quality. Pool & gym were very good. Staff very helpful and hotel in a good location.

Partner

10/10

Exceptional

14 Jul 2026

Rachid

Clean room, good breakkfast,

Friends_and_family Friends

8/10

Excellent

13 Jul 2026

Manpreet

Clean room

Family_with_children

10/10

Exceptional

12 Jul 2026

Sergey

Great stay. Everything was good to our satisfaction.

Family

6/10

Pleasant

12 Jul 2026

Yu

Great location and convenient for exploring the city. However, I had a serious safety issue during my stay. I was assigned a connecting room, and both connecting doors were left unlocked, allowing direct access to the adjoining room. Fortunately, it was unoccupied, but this could have been a major safety and privacy concern if another guest had been staying there. The staff did move me to another room promptly, which I appreciated, but this is not the level of attention to detail I would expect from a five-star hotel. Also, figuring out the hot water in the shower was surprisingly confusing. Overall, the location was excellent, but the safety oversight was disappointing.

Partner

10/10

Exceptional

11 Jul 2026

Deepak

Nice hotel, bug rooms ( compared to other hotels in SG) and well connected. The roof top bar is nice.

Business

6/10

Pleasant

11 Jul 2026

Priscilla

This hotel is well located near Tanjong Pagar MRT, with a range of food outlets nearby. The rooms are becoming dated, with some wear and tear visible. The bathroom was fairly clean, with some forgotten spots. When I mentioned a couple of issues at check-out, the response I received was “Oh”.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Belinda

We were very happy with the accommodation. Check in and check out was smooth and easy. Staff were helpful and friendly. Would definitely recommend

Friends

10/10

Exceptional

06 Jul 2026

Mark

Clean room, great front desk staff, breakfast a bit blah if you’re American, might be better for other nationalities. Pancake maker always a winner, fruit selection poor.
Otherwise great location, good value for price compared to other expensive venues in Singapore. I’d stay again.

10/10

Exceptional

05 Jul 2026

Hwijae

매우매우매우 만족했습니다. 비싼 만큼 깔끔하고 친절합니다. 직원들의 서비스에 특히 만족했습니다. 아주 즐거운 경험이었습니다.

Partner

10/10

Exceptional

02 Jul 2026

Jack

Lovely hotel, clean and comfy room, just a shame the pool area doesn’t get any sun.

Partner

6/10

Pleasant

29 Jun 2026

Abdul Azeez Mohamed

Clean room, Closer to MRT and many attractions.

Family_with_children

10/10

Exceptional

29 Jun 2026

Burak

It was a nice surprise that our room was ready and we were allowed to settle before check in time. Separate tap for drinkable water was a nice touch.

Friends

8/10

Excellent

26 Jun 2026

Lisa

The staff is very nice. The breakfast is good.

Family

8/10

Excellent

24 Jun 2026

Alicia

Close to train station and other attractions.

Partner

10/10

Exceptional

23 Jun 2026

Connetta

Amazing place I’d definitely return

Partner

10/10

Exceptional

21 Jun 2026

Fredrik

Very nice hotel with good location in Singapore

10/10

Exceptional

18 Jun 2026

Brandon

A clinical stay. Very business orientated. Facilities good and room clean and spacious. Breakfasts good variety and quality.

Partner

2/10

Poor

12 Jun 2026

FRANCISCO

Hi, I stayed for three nights. The good points: cleanliness, check-in/check-out, and location. The horrible points: the breakfast—there were no options, just scrambled eggs, and the omelets were poorly made (undercooked). The chef would get annoyed if you asked for extra ingredients, so I eventually stopped asking for anything else. There was no fruit, and if you wanted to make a salad, there was only lettuce—terrible. You’re better off eating outside the hotel; don't waste your money there. Also, I was stopped at the restaurant entrance because the name didn't match the room number; the receptionist made me go back up to my room to check the number, only for us to discover that the registration record itself was wrong. It was a really unpleasant experience.

Self

10/10

Exceptional

09 Jun 2026

VIR ANGELO

Jenny has been so nice and great customer service.

Family

10/10

Exceptional

02 Jun 2026

Alain

The staff is very friendly. The room is very spacious and clean. The hotel is located near Tanjon Pagar MRT station so it is very easy to get to any place in Singapore. Lots of restaurants are nearby. I highly recommend this hotel.

Family

10/10

Exceptional

02 Jun 2026

krittamet

I highly recommend this hotel for your next trip to Singapore. Everything at the hotel was really good.

1. The staff were very helpful and friendly from the moment we walked in. They tried every way to get us checked in early at no cost and even brought up all our luggage to the room.
2. The room was very nice. Very clean and spacious. The bathroom was huge as well.
3. Breakfast/ swimming pool & hotel location were all good.

Again, highly recommend this hotel even though it might be more expensive than the other one.

Family

10/10

Exceptional

01 Jun 2026

Chatiya

Clean. Staff helpful and approachable.

Partner

10/10

Exceptional

25 May 2026

Chong Lee

Room clean, check in process fast, staff friendly.

Self

10/10

Exceptional

23 May 2026

Elena

Great hotel and great location

Family

10/10

Exceptional

22 May 2026

Alexander

Very modern building in a very interesting neighbourhood with umpteen food choices on the doorstep and the MRT just a short walk away.

Self

10/10

Exceptional

18 May 2026

Muhammad

Comfortable clean rooms, wonderful staff, a sumptuous buffet breakfast. Close to two MRT stations, one within 5 min walk and a groceries convenience store in the China town.

Friends_and_family Friends

8/10

Excellent

18 May 2026

vikki

Excellent location, 5 mins walk to MTR and lots of restaurants close by. Across from supermarket, 7/11 and food market. Friend staff

Partner

10/10

Exceptional

16 May 2026

Anthony

Breakfast is extra not included in Expedia charges. I was charged extra for breakfast

Partner

10/10

Exceptional

15 May 2026

Benjamin

Lovely room, great hotel facilities and staff, good breakfast selection.

Self

8/10

Excellent

13 May 2026

YAU WAI

Everything is good except the aircon. The aircon unit is not cold enough for the hot weather despite turning to the lowest temperature and highest fan mode.

Partner

10/10

Exceptional

13 May 2026

Amber

Nice big room. Friendly staff and great location.

10/10

Exceptional

13 May 2026

Susan

The rooms could do with a USB charging port.
An information leaflet with how to manage things like privacy/ do not disturb will be helpful as we did not easily find this out.
Mirror attached to dressing table is too high up. Would do with a length adjustment or a second one for dressing as the current is pretty and decorative but not useful.

Family

10/10

Exceptional

12 May 2026

Tomi

Where do i even begin? This was the perfect location, close to amazing hawker centres like Amoy and Maxwell, Mrt station Tajong Pajar is also nearby and if you’re taking a cab its also quite close to places like Lau Pau Sat and Sentosa Island/Universal Studios. It was the perfect start to our honeymoon, the staff were so lovely and kind. We had a few treats sent up to our room to wish us a happy honeymoon. Everything was so perfect and when next we are in Singapore, we absolutely will be staying here.

Partner

10/10

Exceptional

11 May 2026

Grant

Great stay!

Friends

10/10

Exceptional

08 May 2026

Romina

Excellent

Partner

10/10

Exceptional

07 May 2026

Ulrico

Great hotel for the price.

Friends_and_family Family

10/10

Exceptional

06 May 2026

David Graber

Probably the best service I've experienced. After a 24 hour travel day the 24 in room service was the cherry on top.

Rooms are really nice and everything very clean. Cleaing staff was very helpful

Nothing but a positive experience all around

Family_with_children

10/10

Exceptional

05 May 2026

Wendy

The location is very good.

10/10

Exceptional

03 May 2026

Richard

Everything was fantastic. I'd absolutely stay here again

8/10

Excellent

02 May 2026

Chuen Siun

We have stayed here many times always a good stay
Only complaint this time around was they did maintenance on the hot water system and our room has warm water for 2 days but they moved us on the third.

Partner

10/10

Exceptional

02 May 2026

YEMANE

Exceptional

Self

8/10

Excellent

01 May 2026

Ross

Amazing location and the hotel is immaculate and very nice. Beds and pillows were a little hard for our taste and the food didn’t quite match the rest of the hotel. Would stay again.

Partner

10/10

Exceptional

28 Apr 2026

YUAN EN

Room is very clean and bright, the location is good to for people traveling in downtown.

Partner

10/10

Exceptional

28 Apr 2026

Justin

Room was very clean

Family_with_children

2/10

Poor

28 Apr 2026

Jan

We would definitely not stay at this hotel again.

The location is actually quite good, and at first glance the room seemed fine. However, what really bothered us was the lack of hygiene.

On our last day, when the sunlight came into the room and we moved the blanket, it became obvious how dirty it actually was. We then took a closer look and noticed that the bed sheets were also heavily stained.

This is completely unhygienic and unacceptable. Anyone who values cleanliness and hygiene should avoid this hotel. We will definitely not return and cannot recommend it to anyone.

Partner

8/10

Excellent

26 Apr 2026

Matthew

Great location - close to multiple MRT stations/lines within a 10 min walk. Clean rooms, housekeeping was great. Pool was nice and cool for an afternoon dip. Would stay here again.

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Ilona

Na

10/10

Exceptional

22 Apr 2026

Martyn J

Great hotel would stay again

Self

10/10

Exceptional

19 Apr 2026

Jane

A joy to have been a guest here. The staff were so helpful. A shout out to the concierge and the rooftop bar waiting staff. Thank you

Partner

10/10

Exceptional

18 Apr 2026

Kalash

Great place

10/10

Exceptional

17 Apr 2026

Lisa

Staff was very friendly and attentive. Quiet rooms. Comfortable bed. Ate at the buffet, The Plate, had great food and plenty to choose from. Great location. I was able to walk to all the popular attractions.

Self

8/10

Excellent

15 Apr 2026

Lindsay

I spent one night at the Carlton. Clean, nice room, great room service. Disappointed by the pool environment. Even though it was cloudy, it just felt like no one cared about how the pool environment looked. The chair cushions were all askew. Just didn’t look professional or welcoming.

10/10

Exceptional

14 Apr 2026

Brendan

Great breakfast selection

Family_with_children

2/10

Poor

13 Apr 2026

Humberto

Do not stsy at this place so many other options

Partner

10/10

Exceptional

13 Apr 2026

Ada

The staff were helpful and friendly. Especially Bell Captain Amir. He made us feel so welcome. Thank you.

Family

10/10

Exceptional

13 Apr 2026

Sean

Love it

Partner

8/10

Excellent

13 Apr 2026

Lisa

Rooms lovely

Partner

10/10

Exceptional

13 Apr 2026

Yitao

Good stay overall. I would recommend!

10/10

Exceptional

13 Apr 2026

Yitao

Amazing Facilities. Overall good stay

10/10

Exceptional

12 Apr 2026

Sam

Carlton City is a fantastic choice for anyone visiting Singapore. The location is incredibly convenient—just a 5-minute walk from the MRT station (Tanjong Pagar), which offers a direct line to the airport and easy access to the rest of the city. The area is very clean, modern, and safe.

The room was impressive and featured a built-in water filter for drinking water, which was a brilliant and sustainable touch. I also loved being right next to a mall with endless food options nearby. The staff were consistently friendly and the whole property felt very contemporary. Highly recommend for both business and leisure!

Partner

10/10

Exceptional

12 Apr 2026

Keith

We absolutely loved everything about this Hotel!!! We highly recommend this Hotel when staying in Singapore!

Partner

8/10

Excellent

10 Apr 2026

Holly

This is a great hotel in an excellent location. The rooms are quiet, a good size and good AC. The only downside for us was the bed - it was quite bouncy so I felt my husband rolling over all night.

Partner

10/10

Exceptional

09 Apr 2026

David

Self laudrymat within walking distance. Room is clean and good size.

Partner

10/10

Exceptional

08 Apr 2026

Liagnet

Buena ubicación

10/10

Exceptional

07 Apr 2026

Valerie

Everything was absolutely wonderful in this hotel. I would definitely recommend this hotel over any other hotel. The price was reasonable according to all the grab drivers we talked to. The doors are thick, it is soundproof. You do not hear people in the hallways or on the streets, etc. It is a convenient location to every single thing except the zoo. The staff is incredibly kind even to each other. No need to look further for a hotel, just pick this one and you won’t be disappointed.

Partner

10/10

Exceptional

04 Apr 2026

Sarah

Great location, lovely room and helpful staff

Family_with_children

10/10

Exceptional

04 Apr 2026

XIAO FENG

Overall it was a nice stay. Staff were really nice and helpful.

10/10

Exceptional

04 Apr 2026

Calle

Never used it.

10/10

Exceptional

04 Apr 2026

Sean

Carlton City Hotel Singapore is exactly what you want when you’re staying in the city.

The rooms are spacious, clean, and thoughtfully designed. After being out all day, it’s a great place to come back to and actually relax. The beds are extremely comfortable, and everything feels well cared for and high quality.

The location is excellent, close to incredible food, great neighborhoods, and easy access to everything you need. It strikes the perfect balance between convenience and a more refined, quieter environment.

The staff stands out. Professional, welcoming, and always ready to help without being overbearing.

If you’re deciding where to stay in Singapore, this is an easy choice. Comfortable, well-run, and worth every dollar.

Partner

10/10

Exceptional

02 Apr 2026

Dawn

Great location

Friends_and_family Friends

10/10

Exceptional

01 Apr 2026

Galina

Yes

10/10

Exceptional

31 Mar 2026

Bo

Good location and nice room.

Partner

10/10

Exceptional

30 Mar 2026

Chun Wah Keith

no tell, did not try the restaurant.

10/10

Exceptional

30 Mar 2026

Simon

All good

Self

8/10

Excellent

28 Mar 2026

Maili

Front desk staff was not very helpful, just seemed to go through the motions and put minimal effort into accommodating our stay. Bellman was very helpful but the front desk reception was mediocre. Also there was loud maintenance above or near our room that woke us up and disturbed our sleep, and no offer to apologize or make up for the inconvenience.

Family

8/10

Excellent

28 Mar 2026

Nicholas

It was decent

Self

10/10

Exceptional

28 Mar 2026

Lambert Marlon

Beautiful hotel with modern amenities. Ideally located in a area well connected with taxi, buses and trains. Many attractions and amenities in walking distance.
Staff are friendly and helpful.
The sky bar is a must.

Partner

10/10

Exceptional

26 Mar 2026

Massoud

Nice jotel

10/10

Exceptional

24 Mar 2026

Alain

Clean modern amenities

Partner

6/10

Pleasant

23 Mar 2026

WILCHILD

The outside is very impressive compared to the inside. Major updates are needed

Partner

8/10

Excellent

23 Mar 2026

Wilchild

The gym is terrible with no wipe to clean, and lack of equipment needed ,the area around the hotel is isolated with not much to do within walking distance. The front desk counter in the lobby needs a makeover.

Partner