Name: Mercure Icon Singapore City Centre
Address: Club Street, 8, Singapore, 069472, SG

8/10

Excellent

31 Jul 2026

Mark

Great location beside China Town and close to get to Marina Bay and the all the main sites.

6/10

Pleasant

28 Jul 2026

Victoria

Staff were friendly and helpful. The rooms are very small for 3 people and I had to request for our room to be cleaned on arrival as there was thick black hair in our room, shower and balcony. The location was excellent, the breakfast was ok, but if you went within half and hour of finishing they were already closing down and they were not quick to refil or re-stock.

10/10

Exceptional

24 Jul 2026

Vladimir

Modern comfortable hotel and great location

10/10

Exceptional

24 Jul 2026

Paul

Compact but spotless room, a warm welcome on arrival and a great location. Plenty of restaurants and bars around too.

8/10

Excellent

20 Jul 2026

Tatiana

Very good location, easy to get around the city. Good breakfast.

Family_with_children

6/10

Pleasant

17 Jul 2026

Philip

Big, modern, well maintained. Very busy hotel. Found reception unhelpful.

Family_with_children

10/10

Exceptional

16 Jul 2026

Jose

A

Family_with_children

8/10

Excellent

15 Jul 2026

Matthew John

Breakfast was really repetitive. You do not need to use the buffet in Singapore - there are plenty of local options nearby.

Our room was missed for cleaning on one day and we had to follow up. The room was cleaned very lightly.

The room was very small for 3 people.

Family

8/10

Excellent

15 Jul 2026

Andrew

The room, bed, pillows were all nice and clean. The room is small but was ok. The staff were mostly all good, the occasional reception staff was slightly rude but the vast majority were ok. The location is great in Chinatown and close to the MRT and many restaurants . I didn’t like the breakfast, was very average food, poor room design and room was too small for the number of people. The gym also needs to have more equipment.
.

Self

8/10

Excellent

12 Jul 2026

Suresh Kumar

Great location, helpful and friendly staff. Highly recommend it for couples.

Partner

10/10

Exceptional

10 Jul 2026

Nemat

Hotel room much much more smaller than previewed on the pictures. But overall very clean and plenty of restuarants and street food for the foodies.

Family_with_children

8/10

Excellent

08 Jul 2026

Yu Wai

.

8/10

Excellent

08 Jul 2026

Leo

Whilst the room was small, we were only sleeping in it. it was a great, central location. Lovely swimming pool. Good breakfast. Very helpful and courteous staff. Highly recommend.

Partner

10/10

Exceptional

07 Jul 2026

Duncan

Great facilities in a superb location

Partner

4/10

Poor

07 Jul 2026

Yvonne

The staff were professional, housekeeping was fine, and the pool was large and refreshing. The gym was tiny and not big enough for more than 2 people to enter. We did not get to go in.
The biggest issue is the size of the rooms and the bathrooms. The bathroom is not big enough to turn around in, and the hotel room is tiny. For the amount that we paid per night, it was not what is comparable to other hotels around the world or even in Singapore.
We would not book again.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Corey

Stayed at this hotel for 10 nights.
The staff were absoloutely excellent. Cannnot thank them enough for their friendly and helpful service throughout the entire stay. Absoloutely loved the location of this hotel as it was easy walking distance to so many great hawker centres, Chinatown and the MRT. There are anlso endless amounts of great restaurants within 500m. It was also great having a brunette's in the lobby especially for the Australians that really need regular espresso 😂. Was really pleased with the quality and presentation of the room and the cleaners came everyday and high was really handy! I love Singapore and will definitely be staying in this wonderful hotel again next time I come!

Partner

8/10

Excellent

06 Jul 2026

Andrew

Clean and tidy

Family_with_children

8/10

Excellent

01 Jul 2026

Weining

Room were tiny, I think only suitable for solo travelers.

Self

8/10

Excellent

30 Jun 2026

Hazel

The receptionists both at check-in and check-out were not that friendly. It is important that front desk staff is welcoming to help set the tone for the visit.

Self

10/10

Exceptional

28 Jun 2026

Sonia

Double queen bed room and bathroom was very small, but clean and worked well for our one night stay. Location great and staff very helpful.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Herlina

The room was quite small for 2 occupants. No iron and iron board in the room but guest/s could request it, which we did. However, it never came.
It was too basic for Accor group, we expected better service and facilities.

Friends

10/10

Exceptional

28 Jun 2026

Bianca

We really enjoyed our stay! We were within walking distance of so many beautiful parts of the city. Staff was super friendly and helpful. The breakfast buffet is worth it, so glad we added that to our stay.

Partner

10/10

Exceptional

27 Jun 2026

Frank

Hotel was great and good location. Staffs were friendly.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

lin

Everything were good, except the room was too small.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Samuel Tse Chuan

Sound carries in the hallways, so the sound of people coming and going can be heard very clearly.

Self

8/10

Excellent

22 Jun 2026

Jyoti

Good business hotel clean rooms nice staff

Family_with_children

2/10

Poor

17 Jun 2026

Zainab

Stayed at Mercure ICON Singapore City Centre and unfortunately had a very poor experience.

The rooms were extremely small and did not feel representative of a 4 star hotel. It was very difficult to move around in a twin bed room and if you had 2 big suitcases which we did then it was completely impossible. There was a persistent urine-like smell in the room throughout the stay, which made it uncomfortable. The smell was already present when we arrived and no amount of housekeeping made it disappear. Housekeeping was inconsistent, with used glasses not being replaced regularly.

The air conditioning was capped at 20C, making the rooms feel very hot and uncomfortable. Breakfast operated a traffic light system showing the busiest times between 7:45am and 9:45am, and during these periods it was very difficult to find a table. If eating later than 9:45am, many of the options available earlier had been replaced with different items, reducing the overall selection.

The only real positive was the breakfast, which had good halal options and was the strongest part of the hotel experience.

Overall, the room quality, cleanliness concerns, uncomfortable room temperature, and lack of attention to basic housekeeping standards were disappointing. Based on my experience, I would not consider this a 4 star hotel and would not choose to stay here again.

Friends_and_family Family

4/10

Poor

16 Jun 2026

tammy

Bathroom way too small. No toilet paper they use Kleenex. Room too small to function. Bathroom had no where to plug hair dryer to fix hair close by had to plug over by desk. It’s right by china town so close to food but not a comfortable stay. I would not stay there again over bathroom and room size.

Partner

10/10

Exceptional

14 Jun 2026

PIERRE JULIAN

I was disappointed with the restaurant in the hotel. They serve 3 meals with international menus. Each are buffet style. I only had breakfast and the $38 price wasn’t really worth it.

Self

10/10

Exceptional

12 Jun 2026

Pawan

The right location for everthing. Will b back again.

Partner

8/10

Excellent

12 Jun 2026

Fang-Chen

Nice small clean room and convenient.

Self

10/10

Exceptional

08 Jun 2026

Zinnia

👍

Family

8/10

Excellent

05 Jun 2026

Lauren

Rooms were small but clean. Staff were friendly and breakfast was OK. Did the job for a business trip base

Self

10/10

Exceptional

04 Jun 2026

Veronica

Muy bien ubicado personal amable y nos ayudaron con todo lo que necesitamos , si bien las habitaciones son pequeñas son lo suficiente para tener una buena estadía.

Friends

10/10

Exceptional

02 Jun 2026

Benjamin

Central location, staff was very helpful. Thank you for another great stay. 10/10 would come back.

Partner

8/10

Excellent

29 May 2026

Mariel

Overall, I had a pleasant stay at this hotel. The amenities were great, the location was excellent, and it was conveniently close to many restaurants and food options. The room was a little small, but it was very clean and well-maintained, which made my stay comfortable.

Most of the staff were friendly and helpful. However, I was disappointed with how an issue regarding breakfast was handled. I paid for an additional person’s breakfast, but the information was not updated in their system. As a result, the staff at the restaurant initially would not allow the other person to enter for breakfast. This situation was frustrating and could have been avoided with better communication between departments.

Despite this experience, the hotel’s cleanliness, amenities, and convenient location were definite highlights of my stay.

Family_with_children

10/10

Exceptional

29 May 2026

Amanda

Clean room and very comfortable bed

Self

10/10

Exceptional

29 May 2026

Linda

The room was comfortable, the shower area is a bit small.
We found the staff very friendly and so helpful nothing was too much trouble for them

Partner

8/10

Excellent

28 May 2026

Marlyn

Staff were very helpful and kind. We will definitely stay here again.

Partner

10/10

Exceptional

27 May 2026

Zhi Dong

The location is surrounded by variety of food. There food stalls at B2 where it links to both Chinatown and Telok Ayer Mrt stations ( expect some walking distance). Walkable distance to Maxwell Food Centres, Chinatown Complex Market, Hong Lim Complex.

I choose this hotel for the variety of food options nearby. Its best for you to come down personally to explore , experience. The good things you see are sometimes more than writing a review. Swimming pool is great as well.

Friends_and_family Family

8/10

Excellent

23 May 2026

Robert Kwok Hong

Loved the pool! Breakfast was pretty good. Room was too small. No place to open my large luggage. No drawers or closets for clothes. Basically lived out of our luggages and had to climb over the opened luggage and almost tripped.

Friends

8/10

Excellent

22 May 2026

kevin John

Location and clean .Double room a little small

Family

10/10

Exceptional

11 May 2026

Barbara

Excellent service and all staff very friendly. Hotel close to everything we wanted to do

10/10

Exceptional

11 May 2026

Gary

Breakfast excellent room way to small for anything other than a stop over but clean AC good housekeeping excellent

Partner

4/10

Poor

03 May 2026

Jeanine

The room 346 has a sewage smell and has sewage flies
You should really look into this

Family_with_children

10/10

Exceptional

03 May 2026

Gary

Brakfast and staff excellent rooms tiny need sockets near mirror

Partner

10/10

Exceptional

02 May 2026

Linda

Great location with amazing staff to help accommodate with any request. The pool was very beautiful and a great place to relax. We had breakfast every morning at Chara and the staff were incredible. The rooms may be on the smaller side however we had no issues with 2 Adults and 1 teenager. The room was very clean and enjoyable. Would love to stay here again

10/10

Exceptional

01 May 2026

Abbie

Perfect location, terrible gym, great pool, nice staff

Partner

10/10

Exceptional

30 Apr 2026

Dexter

The hotel was modern and well located on the edge of Chinatown. Steps from Chinatown MRT and Maxwell MRT (easy access to Orchard Rd shopping). Two large hawker markets nearby. Standouts - massive pool and loungers, floor to ceiling windows, blackout blinds. Some have talked about the small rooms and bathrooms, limited storage. We were two guys. Two single beds. Had no issues at all. Beds had lots of space underneath to store and access luggage. Would recommend and would stay again. Good value.

Friends

10/10

Exceptional

30 Apr 2026

Beverley

The room was clean , small but manageable staff were great.

Partner

8/10

Excellent

29 Apr 2026

Adrian

Located in the heart of Chinatown, just 5-10 mins walk to hawker centres and attractions. Love the convenience of the location. Staff are friendly and helpful, they respond quickly to our requests and professionally. Hotel room is not very spacious, but enough for us to spend coupled nights there, as we’d head out everyday. The swimming pool is clean and spacious. Excellent wifi speed for conference call.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Janine

Enjoyed our stay, great location in Chinatown. Easy walk to plenty of restaurants. Small room but we were only sleeping there so didn’t care too much out all day exploring.

Friends_and_family Family

8/10

Excellent

28 Apr 2026

Juan

Clean room, good WiFi, staff friendly

Family

8/10

Excellent

28 Apr 2026

Ibrahim

Very well placed and kind and helpful staff. Visit the LavAza coffee bar in lobby. A fun place to sit and have a nice coffee while watching the departing and arriving guests…

10/10

Exceptional

26 Apr 2026

Jamey

The location was fantastic and the staff was extremely helpful!!!!

Self

6/10

Pleasant

26 Apr 2026

Editha S

The room was so small that we could not open our suitcases. It was a problem to move around in the room. The bathroom was smaller than expected, actually so small that the sink was outside. No cabinet to hang clothes, it was a hanging rack where you could put your clothes. I did not see any safety deposit box as well.
The breakfast was decent with a good choice of food. Good location when it comes to MRT and getting around.

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Craig

Great location next to stations, and plenty of restaurants. room was on the small side but clean.

Partner

10/10

Exceptional

25 Apr 2026

Robert

Clean room and ac is good, staff are friendly

Self

10/10

Exceptional

24 Apr 2026

Andrii

very nice hotel

Family

10/10

Exceptional

22 Apr 2026

Rey

Location is the Key!!!

Family_with_children

10/10

Exceptional

22 Apr 2026

Rey

Perfect Location. Clean Rooms

Family_with_children

10/10

Exceptional

22 Apr 2026

Hai Guan

only one thing i don't like it, room too small

10/10

Exceptional

21 Apr 2026

Rhodora

Overall stay was excellent. Everyday they clean the room.

Friends

4/10

Poor

16 Apr 2026

Joshua D

Fine if you plan on being out all day.

8/10

Excellent

16 Apr 2026

Minnie

Very nice hotel. Our room was on the small side, but we didn't mind. Hotel is in a convenient location, so close to Chinatown and several hawker centers.

10/10

Exceptional

16 Apr 2026

Kristina

The gym is extremely tiny and not one machine. Just the treadmills and one weights rack. Nice hotel could use a bigger gym

8/10

Excellent

13 Apr 2026

Bencio Jr Gumba

Limited option on breakfast buffet

Partner

6/10

Pleasant

10 Apr 2026

Stephanie

The AC kept shutting off during the night due to a faulty sensor and even when it is on, it doesn't seem to cool the room consistently. We are cold for 4 minutes and then go back to sweating. We had a maintenance person come see and it and there is no solution other than them repairing the unit, so I am told. The cleaning of the room was sub par at best . They moved our cups but didn't bother washing them and there was still coffee and wine in the bottomed the next day. The floor wasn't swept and the balcony was not addressed either. They did make the bed and replace the towels. These rooms are tiny. I have stayed at other Accor properties in Asia and this is the least enthusiastic greeting I have ever received as an All+ explorer member and Gold status holder. They seem to truly not care that we chose their property over others. The location is great. That's about the only highlight. The people at the front desk seem to be lacking training but the guy making sure you know how to use an elevator watches you like a hawk.

Partner

10/10

Exceptional

10 Apr 2026

Harold

Nice location in the heart of Shibuya. Nice spacious rooms and very clean.

10/10

Exceptional

10 Apr 2026

Editha

Breakfast was amazing. Near Chinatown and accessible for MRT.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Pastor

The room although small is designed efficiently with everything conveniently place at the proper spot. I’m impressed.

Partner

6/10

Pleasant

06 Apr 2026

Donna

The room we had was to small you could not pass each other, the bathroom was tiny no sink . Sink was in the room . Would not recommend if staying for a holiday. One or two nights max . Was very close to what we needed.

Friends

10/10

Exceptional

05 Apr 2026

Nathan

Excellent location, Friendly staffs, room a bit small, but well organized. Would stay again.

10/10

Exceptional

05 Apr 2026

Stephen

Good selection at breakfast. Lovely swimming pool. Staff very friendly

Friends_and_family Friends

8/10

Excellent

02 Apr 2026

Timothy

This hotel is very clean and well maintained. Staff are very helpful. Large selection of food available in restaurant. Twin rooms are small and a it cramped compared to other hotel chains. Room servicing is good. A minor disappointment is the complimentary teas coffees etc. Only a few items and for a twin room considerably less than in a single of other chains. Room service will bring more, but it's a pain to have to ask a few times a day. Hotel is well positioned for a metro ride from airport 30 mins and is a good base for local attractions. Evening light show at bay and son et Lumiere in the gardens are a must see.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

George

Location = 5
Cleanliness = 5
Amenities = 5
Breakfast = 5
Close to Transit = 5
Staff = 5

10/10

Exceptional

31 Mar 2026

Marion

The hotel coukdn't have been better. Although small (typical for Singapore), the room was extremely well organized, clean and comfortable. The front desk staff was outstanding. They even refunded me for the 1st night of my reservation, which I missed due to delayed flights and a missed connection. I call it classy! The hotel is also well located, next to China town and about a mile from the Gardens by the Bay. I highly recommend the Mercure ICON City Center for your stay in Singapore.

10/10

Exceptional

31 Mar 2026

Amanda

What a great location. Central to everything. MRT rail underneath and walking distance to Merlion, Chinatown, Maxwell centre plus many more. Will definately stay there again. Tip, if you have to do washing cheaper at the hotel than the local laundrymat.

Family

10/10

Exceptional

30 Mar 2026

Christine

Room was compact but brilliantly designed and spotlessly clean. Everything we needed and quiet efficient aircon. Great views over Chinatown. Mercure always reliable.

Partner

10/10

Exceptional

25 Mar 2026

David

Great place. Clean rooms. Jeff in the foyer was so helpful and amazing at his job. Also the location of the hotel was perfect for us. We would definitely stay there again. Thank you so much.

Partner

10/10

Exceptional

25 Mar 2026

Maria Lilian

Very accessible. Room is clean and comfortable. Breakfast is great!

Partner

8/10

Excellent

23 Mar 2026

Doug

Water overflow into toilet area and towel needed to stop water while showering.

10/10

Exceptional

22 Mar 2026

Jimzon

Room was very spacious and clean for a single traveler. Accessible to all. Staff were very nice and professional.

Self

10/10

Exceptional

22 Mar 2026

Sheik

Excellent

10/10

Exceptional

22 Mar 2026

Michael

Poolside very clean…the room clean and the staff are very friendly..

8/10

Excellent

20 Mar 2026

Heidi

Really liked having a balcony and loved the pool. I thought it was a fab, unique idea of having the pool depth be shorter than most adults (and probably tall kids) so there was no real danger of accidents.
The staff wasn't a positive variable- they need more training on how to address people from different cultures! The exception was a lovely person named Jasmine. She was very professional as well as friendly! I booked the hotel with Expedia, which has a deceptive photo of buffet - there was nothing healthy about the breakfast so I skipped it for the other 3 days.

Self

10/10

Exceptional

20 Mar 2026

Maral

Clean room, friendly staff

Self

10/10

Exceptional

15 Mar 2026

John

Clean with friendly staff and close to metro

10/10

Exceptional

14 Mar 2026

Kathryn

What a great stay! The location was walking distance to shopping, restaurants, Hawker Centers and an MRT station on property. Bell captain so helpful with money exchange and transportation questions. Pool was quiet and peaceful. Rooms were small but very manageable. Floor to ceiling window overlooking Chinatown was amazing at night. Beds very comfy. Unfortunately, I arrived at 7:00 AM and was told I would need to pay extra day charge to check in early so I left on foot to explore the Gardens by the Bay Area. She told me I could come back at 3:00. I found out later I could have checked in at 11:00 at no charge. Unfortunate but still no regrets. I would stay again in a heartbeat!

10/10

Exceptional

14 Mar 2026

Sonya

In the heart of Chinatown, staff was nice, the pool was clean.

Self

10/10

Exceptional

13 Mar 2026

Mila

great location, shops, dining areas, attraction and sightseeing sites, spectacular singapore!!

Partner

10/10

Exceptional

13 Mar 2026

Madison B

Phenomenal!

10/10

Exceptional

12 Mar 2026

Kristina

Excellent location near MRT, food, and many tourist spots. Yes, the rooms are small but that is clear in the booking. I value cleanliness over size and the rooms and housekeeping were great.

Family

8/10

Excellent

09 Mar 2026

Richard

Lots of different food areas, great eviroment to explore, and so peaceful and quiet

Friends

8/10

Excellent

08 Mar 2026

Darryn

This is a big hotel so its a bit impersonal. Breakfast was varied and high quality. The rooms are small but hey its Singapore. Good location for exploring on foot and by train.

Partner

10/10

Exceptional

07 Mar 2026

Graham

Yes

8/10

Excellent

05 Mar 2026

Charles Edward

Friendly staff very helpful close to amenities and transportation the only fault I could find was room and bathroom were a bit on the small side

10/10

Exceptional

03 Mar 2026

Darryl

Great location, huge beautiful pool, breakfast was great, lots of options. Great on site self serve laundry. Very friendly staff and comfy beds.

10/10

Exceptional

02 Mar 2026

Zo Ann

The lobby appeared full when we arrived but we were quickly met and ushered to a reservations person

Friends_and_family Friends

8/10

Excellent

02 Mar 2026

Laura-Maria

This hotel is a gem in the middle of busy Singapore. It’s very close to everything you want to visit and has great underground connections too. Would definitely stay again when next in Singapore.

Partner