Michelle
We booked from 7/2-7/4 WORST HOTEL EXPERIENCE EVER. After a 10 hour car ride with a toddler and a teenager, we arrived around 4 AM. There was a golf cart in the front. It was empty no security guard. I went to go through the doors to check in and the doors were closed and said use your room key to get in. I didn’t have a room key because I hadn’t checked in. I could see a sign on the check-in desk saying be back in a minute. I waited about five minutes and then I just opened the door with my hand. When I walked up to the desk, I waited about 10 more minutes and then I started saying hello loudly. I was worried that maybe somebody was injured or something had happened. I continued looking for help for about five minutes saying hello is anybody here? Finally, a girl came walking out from a room down the hall with a full on attitude, she said “ THERE’S A SIGN THERE FOR A REASON” When I informed her that I was waiting for over 20 minutes, she said “not my problem. There’s a sign there” when I informed her that I had been in the car for 10 hours with a screaming baby and we were just ready to check in. She had an extreme attitude mind you I had already paid for this room she took my ID charged me $40 for incidentals slid my room keys over to me and then, without saying, another word, walked back to the room down the hall that she was hanging out in. Also, there were roaches, mold and mildew in the room, and the pullout couch had broken glass in it and beef jerky.
