nathan
Upon arrival, I informed staff that I would be in meetings until after midnight and asked if I could check in early and drop my bags — I did not need access to a room, simply to complete the check-in process. I was told this was not possible without paying an early check-in fee, despite available rooms, and was warned that if I did not return before midnight my entire reservation would be cancelled. With no other option, I paid the fee, received my key, and left for my engagements.
That evening I had meetings and networking events until approximately 2 AM. I returned to the room in the dark and went straight to sleep, then rushed out early the next morning for additional meetings. I was again gone until very late that night — and it was during this second night that beetles began falling on me from the ceiling. I had an early meeting the following morning and was unable to address the issue until the afternoon, when I returned to the room for the first time with adequate light to assess it. While the room appeared mostly clean, large beetles were present and fruit flies were concentrated around the drain.
At that point I made the decision not to stay for my final night. I gathered my belongings, informed staff, and was met with an apology but no offer of a refund for the night I would not be using. As I had somewhere I needed to be and no time to remain and dispute the matter, I left.
I am requesting a refund for my final night, as well as reconsideration of the early check-i
That evening I had meetings and networking events until approximately 2 AM. I returned to the room in the dark and went straight to sleep, then rushed out early the next morning for additional meetings. I was again gone until very late that night — and it was during this second night that beetles began falling on me from the ceiling. I had an early meeting the following morning and was unable to address the issue until the afternoon, when I returned to the room for the first time with adequate light to assess it. While the room appeared mostly clean, large beetles were present and fruit flies were concentrated around the drain.
At that point I made the decision not to stay for my final night. I gathered my belongings, informed staff, and was met with an apology but no offer of a refund for the night I would not be using. As I had somewhere I needed to be and no time to remain and dispute the matter, I left.
I am requesting a refund for my final night, as well as reconsideration of the early check-i
